Cisco Support Assistant

<!DOCTYPE html> <html > <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, user-scalable=no, initial-scale=1.0, maximum-scale=1.0, minimum-scale=1.0"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <meta http-equiv="cache-control" content="max-age=0"/> <meta http-equiv="cache-control" content="no-cache"/> <meta http-equiv="expires" content="0"/> <meta http-equiv="expires" content="Tue, 01 Jan 1980 1:00:00 GMT"/> <meta http-equiv="pragma" content="no-cache"/>  <title>Cisco Support Assistant</title> <meta name="description" content="Self-serve experience for TAC Engagements. Get things done quicker without waiting in queues." /> <script> // const urlParams = new URLSearchParams(window.location.search); // const code = urlParams.get('code'); // const href = window.location.href.replace(window.location.search, ""); // if(code && href.indexOf('/app')==-1){ // window.location.href = href+"app"+window.location.search; // } </script> <link href="assets/cui/css/cui-standard.min.css" rel="stylesheet" type="text/css"> <script src="assets/jquery-3.4.1.min.js"></script> <link href="assets/v2/style.css" type="text/css" rel="stylesheet" /> <link rel="icon" type="image/x-icon" href="assets/favicon.ico" /> <script src="assets/script.js"></script> <script charset='UTF-8'> if(window.location.href.includes('tacconnect.cisco.com')) { window.location.href = window.location.href.replace("tacconnect.cisco.com", "supportassistant.cisco.com"); } if(window.location.href.includes('tacconnect-dev-rtp.cisco.com')) { window.location.href = window.location.href.replace("tacconnect-dev-rtp.cisco.com", "supportassistant-stage.cisco.com"); } window['adrum-start-time'] = new Date().getTime(); var regex = /dev|stg/g; (function(config){ config.appKey = 'AD-AAB-AAR-TAK'; config.adrumExtUrlHttp = 'http://cdn.appdynamics.com'; config.adrumExtUrlHttps = 'https://cdn.appdynamics.com'; config.beaconUrlHttp = 'http://col.eum-appdynamics.com'; config.beaconUrlHttps = 'https://col.eum-appdynamics.com'; config.xd = {enable : false}; })(window['adrum-config'] || (window['adrum-config'] = {})); if ( window.location.hostname.search(regex) == -1) { if ('https:' === window.location.protocol) { document.write(unescape('%3Cscript') + " src='https://cdn.appdynamics.com/adrum/adrum-latest.js'" + unescape('%3E%3C/script%3E')); } } </script> </head> <body class="cui"> <div class='bot-div'></div> <div class="content-wrapper content-body pa landing-page"> <div class="header header-content-space-between"> <div> <img class="title-logo" src="/assets/v2/images/cisco_logo.svg"></img> <h1 class="title-text">Cisco Support Assistant</h1> </div> <div> <span class="hide" id="user-full-name"></span> <a href="#"><img class="hide" id="sign-out" src="/assets/v2/images/app-sign-out.svg" alt="Sign Out"/></a> <button class="btn btn-primary hide button-login" id="button-login"> <span>Log in</span> </button> </div> </div> <div class="section"> <div class="container"> <div class="left-section"> <h1 class="sub-title">Cisco Support Assistant</h1> <div class="note qtr-margin-top">Self-serve experience for TAC Engagements. Get things done quicker without waiting in queues.</div> <a class='link info-link' download href="https://www.cisco.com/c/dam/en/us/support/docs/services/support-assistant/Cisco_Support_Assistant_MIB_External.pdf" target="_blank">Cisco Support Assistant: At-a-Glance <span class="pdf_img"></span></a> <div class="get-started">Get Started </div> <div class="actions base-margin-top"> <button class="btn btn-primary" id="button-widget" data-balloon="Please log in to start the conversation" data-balloon-pos="up"> <img class="TacConnectBot" src="/assets/v2/images/TAC_Connect_bot_icon.png" alt="TacConnectBot"> <span>Chat right here</span> </button> <button class="btn btn-primary" id="button-webex-widget" data-balloon="Please log in to start the conversation" data-balloon-pos="up"> <img src="/assets/v2/images/webex-3d-symbol-color.png" class="cisco-webex-logo" alt="Webex"> <span>Chat in Webex App</span> </button> <button class="btn btn-primary" id="csa-extension" data-balloon="Please log in to learn about the download and installation process." data-balloon-pos="up"> <img src="/assets/v2/images/csa-extension.svg" class="cisco-webex-logo" alt="Webex"> <span>CSA Extension</span> </button> </div>   </div> </div> <div class="overview"> <h2 class="sub-header">Overview</h2> <img class="img base-margin-right"></img> <span class="text"> Cisco Support Assistant is a personal assistant that provides Cisco customers and partners with a self-service experience in several knowledge domains such as: <br/> <ul> <li>Cases, Bugs and RMA Management</li> <li>Bug Applicability Checks</li> <li>Hardware Troubleshooting</li> <li>Licensing</li> <li>Webex</li> </ul><br/> You can access it from <a href="https://mycase.cloudapps.cisco.com/" target="_blank">Support Case Manager</a> in the context of a case. The interaction with the assistant is automatically launched as <b>guided experiences</b> when you open Licensing, Webex, Hardware or Bug related cases in Support Case Manager. <br/><br/>Learn more about cases, bugs and RMA management related features using the <a href="https://www.youtube.com/playlist?list=PLFT-9JpKjRTB526zfiNjn1-wfBiRjUVdZ" target="_blank">demo videos</a>. Please contact us at <a class="link" href="mailto:"support-assistant@cisco.com">support-assistant@cisco.com</a> for questions and feedback. </span> </div> <div class="playlist"> <h2 class="sub-header">Video Resources</h2> <div class="videos"> <iframe width="900" height="470" src="https://players.brightcove.net/1384193102001/experience_5e7297cc478326002067a181/share.html" allowfullscreen></iframe> </div> </div> <div class="modal-backdrop hide" id="modal-backdrop"></div> <div class="modal modal--animated flex hide" id="modal-container"> <div class="modal__dialog default-width"> <div class="modal__content"> <a class="modal__close" id="modal-close"><span class="icon-close"></span></a> <div class="modal__header" id="modal-header"></div> <div class="modal__body" id="modal-body"></div> <div class="modal__footer" id="modal-footer"></div> </div> </div> </div> <div class="footer"> <div class="footer__links"> <ul class="list"> <li><a href="https://www.cisco.com/c/en/us/about/contact-cisco.html" target="_blank">Contacts</a></li> <li><a href="https://secure.opinionlab.com/ccc01/o.asp?id=jBjOhqOJ" target="_blank">Feedback</a></li> <li><a href="https://www.cisco.com/c/en/us/about/help.html" target="_blank">Help</a></li> <li><a href="http://www.cisco.com/c/en/us/about/sitemap.html" target="_blank">Site Map</a></li> <li><a href="https://www.cisco.com/c/en/us/about/legal/terms-conditions.html" target="_blank">Terms & Conditions</a></li> <li><a href="https://www.cisco.com/c/en/us/about/legal/privacy-full.html" target="_blank">Privacy Statement</a></li> <li><a href="https://www.cisco.com/c/en/us/about/legal/privacy-full.html#cookies" target="_blank">Cookies</a></li> <li><a href="https://www.cisco.com/c/en/us/about/legal/trademarks.html" target="_blank">Trademarks</a></li> </ul> </div> </div> </div> </div> </body> </html>

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Cisco Support Assistant