Troubleshooting: My AI-translated video lost audio or isn’t working as expected

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<h1 title="Troubleshooting: My AI-translated video lost audio or isn’t working as expected" class="article-title"> Troubleshooting: My AI-translated video lost audio or isn’t working as expected </h1>  </header> <section class="article-info"> <div class="article-content"> <div class="article-body"><blockquote class="fyi"><span class="wysiwyg-color-black">AI Translation is available for users on select <a href="https://vimeo.com/enterprise" target="_blank" rel="noopener noreferrer">Vimeo Enterprise</a> plans. Please contact your account manager to get access to the feature. AI Translation is available for <a href="https://help.vimeo.com/hc/en-us/articles/22089012658321-What-are-the-video-requirements-needed-for-Vimeo-AI" target="_blank" rel="noopener noreferrer">AI-eligible videos</a> under 45 minutes long. AI Translation is not available for users located in <a href="https://help.vimeo.com/hc/en-us/articles/25550988327185-Why-are-some-Vimeo-AI-features-not-available-in-my-location" target="_blank" rel="noopener noreferrer">Illinois or Texas</a>.</span></blockquote> <p>If your AI-translated video isn’t working as expected after your video processes, there are a few steps you can take to resolve the issue. </p> <h3 id="h_01JC6E08MWQD6WYP58QV74199K"><span style="color: #666666;">Troubleshooting steps </span></h3> <p>Replacing and retranslating your video will fix most problems with translated video files.</p> <p><strong>To replace and re-translate: </strong></p> <ol> <li> Replace your video with the original, untranslated video file.<br><strong style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">💡Tip: </strong><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">Learn how to replace videos on Vimeo at ‘</span><a style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" href="https://help.vimeo.com/hc/en-us/articles/12426058338961-How-to-replace-a-video" target="_blank" rel="noopener noreferrer">How to replace a video</a><span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;">’ </span> </li> <li> <a href="https://help.vimeo.com/hc/en-us/articles/27123994146961-How-do-I-use-Vimeo-AI-to-translate-my-video-into-another-language" target="_blank" rel="noopener noreferrer">Re-translate</a> the replaced video file. </li> <li> <span style="color: #0a0e12; background-color: #ffffff;">Select </span><strong><span style="color: #0a0e12; background-color: #ffffff;">Finish and Save</span></strong><span style="color: #0a0e12; background-color: #ffffff;"> to save your video. </span> </li> </ol> <p>If this does not work and your translated video still isn’t playing as expected, or if you have any concerns about credit usage, please <a href="https://vimeo.com/help/contact" target="_blank" rel="noopener noreferrer">contact Support</a>.</p> <p><strong>In your message to support, please include: </strong></p> <ul> <li>The URL of your video.  </li> <li>How your video is intended to play and what isn’t playing correctly (ex: no sound, only some languages are working, etc.)</li> <li>What steps you took to try and fix the problem. </li> <li>Any additional information that’ll help us to further troubleshoot.  </li> </ul> <h3 id="h_01JC6E08MW97ZRXK7G0Z4PM5JJ"><span style="color: #666666;">Other playback issues</span></h3> <p>If your video is having problems unrelated to AI Translation, visit the following articles for further information on troubleshooting playback issues: </p> <ul> <li><a href="https://help.vimeo.com/hc/en-us/articles/12426003398801-Troubleshoot-audio-sync-issues" target="_blank" rel="noopener noreferrer">Troubleshoot audio sync issues</a></li> <li> <a href="https://help.vimeo.com/hc/en-us/articles/12425768654225-Troubleshoot-playback-quality-and-buffering-issues" target="_blank" rel="noopener noreferrer">Troubleshoot playback quality and buffering issues</a>  </li> <li> <a href="https://help.vimeo.com/hc/en-us/articles/12425821202961-Troubleshoot-color-variation" target="_blank" rel="noopener noreferrer">Troubleshoot color variation</a> </li> </ul></div> </div> </section> <footer> <div class="article-footer"> </div> <div style="color:green; 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