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How to Use Jira Service Management | Atlassian
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data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f" data-event="clicked" data-uuid="b27dd1e0-76-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Solutions <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-d5d02957-36b7-4a06-8ff1-e91b2b063cf4" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f"> By use case <svg class="mobile" width="6" height="10" 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href="/software/jira/service-management/features/enterprise-service-management" data-event="clicked" data-uuid="bfa0bd2a-82" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Business Teams</a> <a href="/software/jira/service-management/customer-service-software" data-event="clicked" data-uuid="67c07098-96" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Customer Service</a> <a href="/software/jira/service-management/hr" data-event="clicked" data-uuid="7074e36b-13" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Human Resources</a> </div> <div id="column-aaaaf4ba-b9a5-48e3-a902-83ba7dda8a31" class="singular-column-content "> <p class="column-title">By capability</p> <a 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no-flex" > <div class="component component--heading-textblock text-oversized text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guides </h2> <p>Whether you’re new to Jira Service Management, training your teammates, or ready to take your service management skills to the next level, these guides cover everything from the basics to in-depth best practices.</p> </div> </div> <div class="column column-md-4 text-center " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="d351697e" alt="Illustration of book with lightbulb" class="component__image xs-outerspace-bottom" style="height:140px;" src="https://wac-cdn.atlassian.com/dam/jcr:2ed4d99c-a07c-4795-8212-3452e3e1fd94/book-lightbulb.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > An overview of Jira Service Management </h3> <p>What is Jira Service Management and who is it for? In this overview, we boil Jira Service Management down to the basics. Plus, Jira Jargon explained!</p> </div> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/overview" data-event="clicked" data-uuid="1b45cc28-62" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Go to guide" data-label-english="Go to guide" class="component__link link-arrow " > Go to guide<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 text-center " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="5cc91c97" alt="Clipboard" class="component__image xs-outerspace-bottom" style="height:140px;" src="https://wac-cdn.atlassian.com/dam/jcr:34f1804b-0bcd-4c1e-897c-8aeb0c460e34/Clipboard%205%20bullets.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Getting started </h3> <p>This guide includes everything you need to know about getting started with Jira Service Management Cloud. We break it down by use case to make it easy!</p> </div> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/getting-started/service-request-management" data-event="clicked" data-uuid="72d9afaa-96" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Go to guide" data-label-english="Go to guide" class="component__link link-arrow " > Go to guide<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 text-center " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="1cdb275b" alt="Trophy" class="component__image xs-outerspace-bottom" style="height:140px;" src="https://wac-cdn.atlassian.com/dam/jcr:fa1fedbb-e8ab-430b-9fe3-f515bf9c5b69/illustrations-spot-Trophy.svg?cdnVersion=2449" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Tips and tricks </h3> <p>Ready to move beyond the basics? Check out this guide and learn how to take Jira Service Management to the next level.</p> </div> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/product-guide/tips-and-tricks/automation" data-event="clicked" data-uuid="a39ac4f5-06" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Go to guide" data-label-english="Go to guide" class="component__link link-arrow " > Go to guide<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid theme-one"> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-md-offset-1 xs-comfortable-top xs-cozy-bottom no-flex" > <div class="container-fluid"> <div class="row flex-container"> <div class="column column-md-8 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > See Jira Service Management in action </h2> <p>Our on-demand demos let you choose your own journey, whether you want to dive deep into specific functionality or just learn about what our solution offers. For live Q&A with product experts, join our hour-long demo webinar.</p> </div> <div class="component component--link-button "> <a href="/software/jira/service-management/demo" data-event="clicked" data-uuid="a8b427a7-51" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="View demos" data-label-english="View demos" class="component__link button button--one button--regular button--primary " > View demos </a> </div> </div> <div class="column column-md-4 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image image-center"> <img id="70c9ddc3" alt="Illustrations of different media formats" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:fceba6cf-6900-482f-9aab-538ea09f92d3/see-jsm-in-action.png?cdnVersion=2449" loading="lazy" /> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid xs-comfortable" data-container-id="13b62845-2c08-4f26-b5d0-ab814f25d807"> <style class="background-image-styles" data-for="13b62845-2c08-4f26-b5d0-ab814f25d807"> [data-container-id="13b62845-2c08-4f26-b5d0-ab814f25d807"] { background-image: linear-gradient(0deg, #DEEBFF 0%, rgba(222, 235, 255, 0) 100%); ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } </style> <div class="row flex-container reduced-row"> <div class="column column-md-6 column-md-offset-3 xs-cozy-bottom text-center no-flex" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Additional resources </h2> <p>But wait, there’s more! Dive into these resources to go a little deeper.</p> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Product documentation </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Jira Service Management documentation </h3> </div> <div class="component component--link-button "> <a href="https://support.atlassian.com/jira-service-management-cloud/resources/" data-event="clicked" data-uuid="c008e6e8-53" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Atlassian community </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > New to Jira Service Management community group </h3> </div> <div class="component component--link-button "> <a href="https://community.atlassian.com/t5/New-to-Jira-Service-Management/gh-p/newtojsm" data-event="clicked" data-uuid="8f78ba88-cd" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Learn more" data-label-english="Learn more" class="component__link link-arrow " > Learn more<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Atlassian University </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Recommended courses </h3> </div> <div class="component component--link-button "> <a href="https://university.atlassian.com/student/catalog/list?category_ids=21562-jira-service-management" data-event="clicked" 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