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The quality and accuracy of machine translation can vary significantly from one text to another. Read the page in original English <a onclick="goToLanguage('en')">here</a>.</div> <script type="text/javascript">/*<![CDATA[*/ // Determine if machine translation message should be shown function displayMachineTranslationMessage() { // Show if Italian, excluding certain pages if (thisSiteLanguage == 'it' && !document.querySelector('.columbia-page-home')) { document.querySelector('#machine-translation-message').style.display = null; } } displayMachineTranslationMessage();/*]]>*/</script> </div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Table of contents" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Table of contents</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <ol><li><a href="#Authentication" rel="internal">Authentication</a></li><li><a href="#Featured_articles" rel="internal">Featured articles</a></li><li><a href="#FirstSearch_databases" rel="internal">FirstSearch databases</a></li><li><a href="#General" rel="internal">General</a></li><li><a href="#Get_started" rel="internal">Get started</a></li><li><a href="#Search" rel="internal">Search</a></li><li><a href="#WorldCat_Admin" rel="internal">WorldCat Admin</a></li><li><a href="#Z39.50_Access" rel="internal">Z39.50 Access</a></li><li><a href="#Article_type:_FAQ" rel="internal">Article type: FAQ</a></li><li><a href="#Article_type:_Troubleshooting" rel="internal">Article type: Troubleshooting</a></li></ol> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"> <div class="mt-page-summary"><div class="mt-page-overview">Find frequently asked questions (FAQ) and troubleshooting steps (Troubleshooting).</div></div> <div class="text parbase section"> <p><span class="mt-icon-megaphone"> <strong>Featured Troubleshooting articles:</strong> <a title="Featured FirstSearch Troubleshooting articles" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Featured_FirstSearch_Troubleshooting_articles" rel="internal">FirstSearch featured articles</a></span></p> <p> </p> <div id="mt-guide-tabs" class="noindex" data-ga-action="Guide tabs"><div class="mt-guide-tabs-container mt-tabs" data-page-id="8569" data-tabs-configuration-key="mindtouch#idf.guideTabs"><ul class="mt-guide-tabs-selectors"><li class="mt-guide-tab ui-state-default " data-guid="bee85571-5ef3-151a-30c6-a5a1473b3452" data-template-path="MindTouch/IDF3/Views/Tag_directory" data-template-title="All"><a href="#bee85571-5ef3-151a-30c6-a5a1473b3452" class="mt-guide-tab-link mt-no-scroll" data-ga-label="Tab Tag_directory 1">All</a></li><li class="mt-guide-tab ui-state-default " data-guid="0696c839-b288-88db-8ed1-c9476b9bac65" data-template-path="MindTouch/IDF3/Views/Classification" data-template-title="FAQ" data-settings="{"classification":"article","type":"howto"}"><a href="#0696c839-b288-88db-8ed1-c9476b9bac65" class="mt-guide-tab-link mt-no-scroll" data-ga-label="Tab Classification 2">FAQ</a></li><li class="mt-guide-tab ui-state-default " data-guid="5ef5bfd1-9cc8-5f2f-1916-c42813f28415" data-template-path="MindTouch/IDF3/Views/Classification" data-template-title="Troubleshooting" data-settings="{"classification":"article","type":"reference"}"><a href="#5ef5bfd1-9cc8-5f2f-1916-c42813f28415" class="mt-guide-tab-link mt-no-scroll" data-ga-label="Tab Classification 3">Troubleshooting</a></li></ul><div id="bee85571-5ef3-151a-30c6-a5a1473b3452" class="mt-guide-content"><div class="noindex"><ul class="mt-tag-directory-listings mt-guide-listings"><li class="mt-listing-no-break mt-tag-name-authentication"><span id="Authentication"></span><h5>Authentication</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Authorization_number_is_invalid_or_expired_error_when_updating_IP_addresses_in_FirstSearch_Admin" title="Authorization number is invalid or expired error when updating IP addresses in FirstSearch Admin"><span class="mt-icon-article-reference"></span>Authorization number is invalid or expired error when updating IP addresses in FirstSearch Admin</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_FirstSearch_perform_user_authentication" title="Can FirstSearch perform user authentication?"><span class="mt-icon-article-howto"></span>Can FirstSearch perform user authentication?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/FirstSearch_is_prompting_for_authorization_and_password_from_on_campus" title="FirstSearch is prompting for authorization and password from on campus"><span class="mt-icon-article-reference"></span>FirstSearch is prompting for authorization and password from on campus</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_configure_FirstSearch_so_off_campus_students_don't_need_to_log_in" title="How do I configure FirstSearch so off campus students don't need to log in?"><span class="mt-icon-article-howto"></span>How do I configure FirstSearch so off campus students don't need to log in?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_set_up_authentication_from_our_library_website_to_FirstSearch" title="How do I set up authentication from our library website to FirstSearch?"><span class="mt-icon-article-howto"></span>How do I set up authentication from our library website to FirstSearch?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/I_receive_the_error_Your_access_to_FirstSearch_has_expired_when_logging_in_to_FirstSearch" title="I receive the error, "Your access to FirstSearch has expired" when logging in to FirstSearch"><span class="mt-icon-article-reference"></span>I receive the error, "Your access to FirstSearch has expired" when logging in to FirstSearch</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/System_Failure_Page" title="We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction.""><span class="mt-icon-article-reference"></span>We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction."</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-featured-articles mt-tags-single"><span id="Featured_articles"></span><h5>Featured articles</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Featured_FirstSearch_Troubleshooting_articles" title="Featured FirstSearch Troubleshooting articles"><span class="mt-icon-article-topic"></span>Featured FirstSearch Troubleshooting articles</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-firstsearch-databases"><span id="FirstSearch_databases"></span><h5>FirstSearch databases</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_I_link_from_my_website_to_individual_FirstSearch_databases" title="Can I link from my website to individual FirstSearch databases?"><span class="mt-icon-article-howto"></span>Can I link from my website to individual FirstSearch databases?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/I_would_like_to_make_changes_to_the_ECO_database" title="I would like to make changes to the ECO database. Is this possible?"><span class="mt-icon-article-howto"></span>I would like to make changes to the ECO database. Is this possible?</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-general"><span id="General"></span><h5>General</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_can_I_request_a_quote_for_FirstSearch" title="How can I request a quote for FirstSearch?"><span class="mt-icon-article-howto"></span>How can I request a quote for FirstSearch?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_change_the_sort_order_of_the_dept_or_branch_in_the_Patron_ILL_Request_Form" title="How do I change the sort order of the dept or branch in the Patron ILL Request Form?"><span class="mt-icon-article-howto"></span>How do I change the sort order of the dept or branch in the Patron ILL Request Form?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_is_holdings_information_determined" title="How is holdings information determined?"><span class="mt-icon-article-howto"></span>How is holdings information determined?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/I_am_looking_for_COUNTER_5_reports_in_OCLC_usage_statistics_but_I_get_the_message_%22Unable_to_display_report%22" title="I am looking for COUNTER 5 reports in OCLC usage statistics but I get the message "Unable to display report""><span class="mt-icon-article-howto"></span>I am looking for COUNTER 5 reports in OCLC usage statistics but I get the message "Unable to display report"</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/On_the_stats.oclc.org_site%2C_FirstSearch_COUNTER_reports_are_showing_zero_activity." title="On the stats.oclc.org site, FirstSearch COUNTER reports are showing zero activity."><span class="mt-icon-article-howto"></span>On the stats.oclc.org site, FirstSearch COUNTER reports are showing zero activity.</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/When_I_press_Cite_This_Item_in_FirstSearch_I_am_redirected_to_WorldCat.org" title="Why is it when I press Cite This Item in FirstSearch I am redirected to WorldCat.org?"><span class="mt-icon-article-howto"></span>Why is it when I press Cite This Item in FirstSearch I am redirected to WorldCat.org?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Which_MARC_fields_display_in_FirstSearch" title="Which MARC fields display in FirstSearch?"><span class="mt-icon-article-howto"></span>Which MARC fields display in FirstSearch?</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-get-started mt-tags-single"><span id="Get_started"></span><h5>Get started</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_add_a_pickup_location_for_ILL_in_FirstSearch" title="How do I add a pickup location for ILL in FirstSearch?"><span class="mt-icon-article-reference"></span>How do I add a pickup location for ILL in FirstSearch?</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-search"><span id="Search"></span><h5>Search</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_users_reuse_previous_searches_during_a_FirstSearch_session" title="Can users reuse previous searches during a FirstSearch session?"><span class="mt-icon-article-howto"></span>Can users reuse previous searches during a FirstSearch session?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/My_local_holdings_aren't_displaying_as_expected" title="My local holdings aren't displaying as expected"><span class="mt-icon-article-reference"></span>My local holdings aren't displaying as expected</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/The_link_to_another_library's_catalog_is_not_resolving_correctly_in_FirstSearch" title="The link to another library's catalog is not resolving correctly in FirstSearch"><span class="mt-icon-article-reference"></span>The link to another library's catalog is not resolving correctly in FirstSearch</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Why_am_I_encountering_the_error%3A_%22System_Failure_Page%3A_Unable_to_successfully_complete_transaction%22_while_searching_ECO_database_in_FirstSearch%3F" title="Why am I encountering the error: "System Failure Page: Unable to successfully complete transaction" while searching ECO database in FirstSearch?"><span class="mt-icon-article-howto"></span>Why am I encountering the error: "System Failure Page: Unable to successfully complete transaction" while searching ECO database in FirstSearch?</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-worldcat-admin"><span id="WorldCat_Admin"></span><h5>WorldCat Admin</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_I_add_my_OpenURL_server_to_FirstSearch" title="Can I add my OpenURL server to FirstSearch?"><span class="mt-icon-article-howto"></span>Can I add my OpenURL server to FirstSearch?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_I_choose_a_default_search_mode_for_FirstSearch" title="Can I choose a default search mode for FirstSearch?"><span class="mt-icon-article-howto"></span>Can I choose a default search mode for FirstSearch?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_I_suppress_links_from_MARC_856_fields_in_FirstSearch" title="Can I suppress links from MARC 856 fields in FirstSearch?"><span class="mt-icon-article-howto"></span>Can I suppress links from MARC 856 fields in FirstSearch?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_get_my_Administrative_module_password_for_FirstSearch" title="How do I get my Administrative module or service password for FirstSearch"><span class="mt-icon-article-reference"></span>How do I get my Administrative module or service password for FirstSearch</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_remove_the_OCLC_FirstSearch_link_from_WorldCat_Local" title="How do I remove the OCLC FirstSearch link from WorldCat Local?"><span class="mt-icon-article-howto"></span>How do I remove the OCLC FirstSearch link from WorldCat Local?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_to_obtain_OCLC_FirstSearch_authorization_credentials" title="Where can I find my FirstSearch authorization and password?"><span class="mt-icon-article-reference"></span>Where can I find my FirstSearch authorization and password?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/I_am_getting_an_error_when_adding_a_new_OpenURL_server_to_the_FirstSearch_Admin_Module" title="I am getting an error when adding a new OpenURL server to the FirstSearch Admin Module"><span class="mt-icon-article-reference"></span>I am getting an error when adding a new OpenURL server to the FirstSearch Admin Module</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Why_is_our_OpenURL_linking_incorrectly_from_FirstSearch_to_Clio" title="Why is our OpenURL linking incorrectly from FirstSearch to Clio?"><span class="mt-icon-article-howto"></span>Why is our OpenURL linking incorrectly from FirstSearch to Clio?</a></li><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Why_isnt_FirstSearch_displaying_my_ILL_link" title="Why isn't FirstSearch displaying my ILL link image?"><span class="mt-icon-article-howto"></span>Why isn't FirstSearch displaying my ILL link image?</a></li></ul></li><li class="mt-listing-no-break mt-tag-name-z39.50-access mt-tags-single"><span id="Z39.50_Access"></span><h5>Z39.50 Access</h5><ul class="mt-listings-simple"><li><a rel="custom nofollow" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Invalid_autho_password_error_when_trying_to_connect_to_FirstSearch_via_Z39.50_in_Endnote" title="Invalid Autho/password error when trying to connect to FirstSearch via Z39.50 in Endnote"><span class="mt-icon-article-reference"></span>Invalid Autho/password error when trying to connect to FirstSearch via Z39.50 in Endnote</a></li></ul></li></ul></div></div><div id="0696c839-b288-88db-8ed1-c9476b9bac65" class="mt-guide-content"><div class="noindex"><span id="Article_type:_FAQ"></span><h5 class="mt-classification-heading">Article type: FAQ</h5><ul class="mt-classification-listings mt-guide-listings"><li data-page-id="11530"><a title="Can FirstSearch perform user authentication?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_FirstSearch_perform_user_authentication" rel="internal"><span class="mt-icon-article-howto"></span>Can FirstSearch perform user authentication?</a><span class="mt-classification-overview"></span></li><li data-page-id="11547"><a title="Can I add my OpenURL server to FirstSearch?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_I_add_my_OpenURL_server_to_FirstSearch" rel="internal"><span class="mt-icon-article-howto"></span>Can I add my OpenURL server to FirstSearch?</a><span class="mt-classification-overview"></span></li><li data-page-id="11539"><a title="Can I choose a default search mode for FirstSearch?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_I_choose_a_default_search_mode_for_FirstSearch" rel="internal"><span class="mt-icon-article-howto"></span>Can I choose a default search mode for FirstSearch?</a><span class="mt-classification-overview"></span></li><li data-page-id="11545"><a title="Can I link from my website to individual FirstSearch databases?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_I_link_from_my_website_to_individual_FirstSearch_databases" rel="internal"><span class="mt-icon-article-howto"></span>Can I link from my website to individual FirstSearch databases?</a><span class="mt-classification-overview"></span></li><li data-page-id="46052"><a title="Can I suppress links from MARC 856 fields in FirstSearch?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_I_suppress_links_from_MARC_856_fields_in_FirstSearch" rel="internal"><span class="mt-icon-article-howto"></span>Can I suppress links from MARC 856 fields in FirstSearch?</a><span class="mt-classification-overview"></span></li><li data-page-id="11521"><a title="Can users reuse previous searches during a FirstSearch session?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Can_users_reuse_previous_searches_during_a_FirstSearch_session" rel="internal"><span class="mt-icon-article-howto"></span>Can users reuse previous searches during a FirstSearch session?</a><span class="mt-classification-overview"></span></li><li data-page-id="41280"><a title="How can I request a quote for FirstSearch?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_can_I_request_a_quote_for_FirstSearch" rel="internal"><span class="mt-icon-article-howto"></span>How can I request a quote for FirstSearch?</a><span class="mt-classification-overview"></span></li><li data-page-id="30961"><a title="How do I change the sort order of the dept or branch in the Patron ILL Request Form?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_change_the_sort_order_of_the_dept_or_branch_in_the_Patron_ILL_Request_Form" rel="internal"><span class="mt-icon-article-howto"></span>How do I change the sort order of the dept or branch in the Patron ILL Request Form?</a><span class="mt-classification-overview"></span></li><li data-page-id="10337"><a title="How do I configure FirstSearch so off campus students don't need to log in?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_configure_FirstSearch_so_off_campus_students_don't_need_to_log_in" rel="internal"><span class="mt-icon-article-howto"></span>How do I configure FirstSearch so off campus students don't need to log in?</a><span class="mt-classification-overview"></span></li><li data-page-id="23052"><a title="How do I remove the OCLC FirstSearch link from WorldCat Local?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_remove_the_OCLC_FirstSearch_link_from_WorldCat_Local" rel="internal"><span class="mt-icon-article-howto"></span>How do I remove the OCLC FirstSearch link from WorldCat Local?</a><span class="mt-classification-overview"></span></li><li data-page-id="11937"><a title="How do I set up authentication from our library website to FirstSearch?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_set_up_authentication_from_our_library_website_to_FirstSearch" rel="internal"><span class="mt-icon-article-howto"></span>How do I set up authentication from our library website to FirstSearch?</a><span class="mt-classification-overview"></span></li><li data-page-id="11445"><a title="How is holdings information determined?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_is_holdings_information_determined" rel="internal"><span class="mt-icon-article-howto"></span>How is holdings information determined?</a><span class="mt-classification-overview"></span></li><li data-page-id="54562"><a title="I am looking for COUNTER 5 reports in OCLC usage statistics but I get the message "Unable to display report"" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/I_am_looking_for_COUNTER_5_reports_in_OCLC_usage_statistics_but_I_get_the_message_%22Unable_to_display_report%22" rel="internal"><span class="mt-icon-article-howto"></span>I am looking for COUNTER 5 reports in OCLC usage statistics but I get the message "Unable to display report"</a><span class="mt-classification-overview"></span></li><li data-page-id="26483"><a title="I would like to make changes to the ECO database. Is this possible?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/I_would_like_to_make_changes_to_the_ECO_database" rel="internal"><span class="mt-icon-article-howto"></span>I would like to make changes to the ECO database. Is this possible?</a><span class="mt-classification-overview"></span></li><li data-page-id="53547"><a title="On the stats.oclc.org site, FirstSearch COUNTER reports are showing zero activity." class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/On_the_stats.oclc.org_site%2C_FirstSearch_COUNTER_reports_are_showing_zero_activity." rel="internal"><span class="mt-icon-article-howto"></span>On the stats.oclc.org site, FirstSearch COUNTER reports are showing zero activity.</a><span class="mt-classification-overview"></span></li><li data-page-id="45363"><a title="Why is it when I press Cite This Item in FirstSearch I am redirected to WorldCat.org?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/When_I_press_Cite_This_Item_in_FirstSearch_I_am_redirected_to_WorldCat.org" rel="internal"><span class="mt-icon-article-howto"></span>Why is it when I press Cite This Item in FirstSearch I am redirected to WorldCat.org?</a><span class="mt-classification-overview"></span></li><li data-page-id="30999"><a title="Which MARC fields display in FirstSearch?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Which_MARC_fields_display_in_FirstSearch" rel="internal"><span class="mt-icon-article-howto"></span>Which MARC fields display in FirstSearch?</a><span class="mt-classification-overview"></span></li><li data-page-id="47188"><a title="Why am I encountering the error: "System Failure Page: Unable to successfully complete transaction" while searching ECO database in FirstSearch?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Why_am_I_encountering_the_error%3A_%22System_Failure_Page%3A_Unable_to_successfully_complete_transaction%22_while_searching_ECO_database_in_FirstSearch%3F" rel="internal"><span class="mt-icon-article-howto"></span>Why am I encountering the error: "System Failure Page: Unable to successfully complete transaction" while searching ECO database in FirstSearch?</a><span class="mt-classification-overview"></span></li><li data-page-id="27949"><a title="Why is our OpenURL linking incorrectly from FirstSearch to Clio?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Why_is_our_OpenURL_linking_incorrectly_from_FirstSearch_to_Clio" rel="internal"><span class="mt-icon-article-howto"></span>Why is our OpenURL linking incorrectly from FirstSearch to Clio?</a><span class="mt-classification-overview"></span></li><li data-page-id="21220"><a title="Why isn't FirstSearch displaying my ILL link image?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Why_isnt_FirstSearch_displaying_my_ILL_link" rel="internal"><span class="mt-icon-article-howto"></span>Why isn't FirstSearch displaying my ILL link image?</a><span class="mt-classification-overview"></span></li></ul></div></div><div id="5ef5bfd1-9cc8-5f2f-1916-c42813f28415" class="mt-guide-content"><div class="noindex"><span id="Article_type:_Troubleshooting"></span><h5 class="mt-classification-heading">Article type: Troubleshooting</h5><ul class="mt-classification-listings mt-guide-listings"><li data-page-id="39008"><a title="Authorization number is invalid or expired error when updating IP addresses in FirstSearch Admin" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Authorization_number_is_invalid_or_expired_error_when_updating_IP_addresses_in_FirstSearch_Admin" rel="internal"><span class="mt-icon-article-reference"></span>Authorization number is invalid or expired error when updating IP addresses in FirstSearch Admin</a><span class="mt-classification-overview"></span></li><li data-page-id="18810"><a title="FirstSearch is prompting for authorization and password from on campus" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/FirstSearch_is_prompting_for_authorization_and_password_from_on_campus" rel="internal"><span class="mt-icon-article-reference"></span>FirstSearch is prompting for authorization and password from on campus</a><span class="mt-classification-overview"></span></li><li data-page-id="49653"><a title="How do I add a pickup location for ILL in FirstSearch?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_add_a_pickup_location_for_ILL_in_FirstSearch" rel="internal"><span class="mt-icon-article-reference"></span>How do I add a pickup location for ILL in FirstSearch?</a><span class="mt-classification-overview"></span></li><li data-page-id="15423"><a title="How do I get my Administrative module or service password for FirstSearch" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_do_I_get_my_Administrative_module_password_for_FirstSearch" rel="internal"><span class="mt-icon-article-reference"></span>How do I get my Administrative module or service password for FirstSearch</a><span class="mt-classification-overview"></span></li><li data-page-id="12265"><a title="Where can I find my FirstSearch authorization and password?" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/How_to_obtain_OCLC_FirstSearch_authorization_credentials" rel="internal"><span class="mt-icon-article-reference"></span>Where can I find my FirstSearch authorization and password?</a><span class="mt-classification-overview"></span></li><li data-page-id="46705"><a title="I am getting an error when adding a new OpenURL server to the FirstSearch Admin Module" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/I_am_getting_an_error_when_adding_a_new_OpenURL_server_to_the_FirstSearch_Admin_Module" rel="internal"><span class="mt-icon-article-reference"></span>I am getting an error when adding a new OpenURL server to the FirstSearch Admin Module</a><span class="mt-classification-overview"></span></li><li data-page-id="46198"><a title="I receive the error, "Your access to FirstSearch has expired" when logging in to FirstSearch" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/I_receive_the_error_Your_access_to_FirstSearch_has_expired_when_logging_in_to_FirstSearch" rel="internal"><span class="mt-icon-article-reference"></span>I receive the error, "Your access to FirstSearch has expired" when logging in to FirstSearch</a><span class="mt-classification-overview"></span></li><li data-page-id="40132"><a title="Invalid Autho/password error when trying to connect to FirstSearch via Z39.50 in Endnote" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/Invalid_autho_password_error_when_trying_to_connect_to_FirstSearch_via_Z39.50_in_Endnote" rel="internal"><span class="mt-icon-article-reference"></span>Invalid Autho/password error when trying to connect to FirstSearch via Z39.50 in Endnote</a><span class="mt-classification-overview"></span></li><li data-page-id="22182"><a title="My local holdings aren't displaying as expected" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/My_local_holdings_aren't_displaying_as_expected" rel="internal"><span class="mt-icon-article-reference"></span>My local holdings aren't displaying as expected</a><span class="mt-classification-overview"></span></li><li data-page-id="30628"><a title="We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction."" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/System_Failure_Page" rel="internal"><span class="mt-icon-article-reference"></span>We are unable to access WorldCat through our authentication. We get this message: "System Failure Page: Unable to successfully complete transaction."</a><span class="mt-classification-overview"></span></li><li data-page-id="44496"><a title="The link to another library's catalog is not resolving correctly in FirstSearch" class="mt-classification-link internal" href="https://help.oclc.org/Discovery_and_Reference/FirstSearch/Troubleshooting/The_link_to_another_library's_catalog_is_not_resolving_correctly_in_FirstSearch" rel="internal"><span class="mt-icon-article-reference"></span>The link to another library's catalog is not resolving correctly in FirstSearch</a><span class="mt-classification-overview"></span></li></ul></div></div></div></div><script type="application/json" id="mt-localizations-guide-tabs-settings">/*<![CDATA[*/{"MindTouch.IDF3.label.guide.settings.classifications":"Classification settings","MindTouch.IDF3.label.guide.settings.learningpath":"Path settings","MindTouch.IDF3.label.overview.max.count":"{0} characters 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