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data-graphic-type="icon" data-type-of-url="page" data-icon="arrow-right" style="color:#000000;border:1px solid #000000;background-color:#ffffff" rel="noopener noreferrer"><span>See all participating agencies</span><i class="fa fa-arrow-right after"></i></a> </div> </div> </div> </section> <div class="container"> <div class="row"> <div class="d-none d-md-block col-3 sidebar-wrapper"> <div id="floating-nav"> <div class="social"> </div> <div class="navigation"> <strong>Jump to</strong> <ul> <li id="nav-overview" data-nav-item="overview" class="nav-item current">Agency Overview</li> <li id="nav-rankings" data-nav-item="rankings" class="nav-item">Scores and Rankings</li> <li id="nav-trends" data-nav-item="trends" class="nav-item">Trend Graphs</li> <li id="nav-workforce" data-nav-item="workforce" class="nav-item">Workforce Size and Demographics</li> </ul> </div> </div> </div> <div class="col-md-9 main-content-wrapper"> <div class="row"> <div class="col-12 col-sm-2"> <div class="d-block d-sm-none mobile-title h1">Department of Veterans Affairs</div> <div id="overview"> <div class="score qtile-B"> 5 </div> <div class="rank"> out of 17 large agencies </div> </div> </div> <div class="col-12 col-sm-10"> <a id="content-overview" class="content-item"></a> <h1 class="d-none d-sm-block">Department of Veterans Affairs</h1> <div class="org-info"> <div class="mission content"> <strong>Mission:</strong> To fulfill President Lincoln’s promise to care for those who have served in our nation’s military and for their families, caregivers, and survivors. </div> <div class="website content"> <strong>Website:</strong> <a href="https://www.va.gov/" target="_blank">https://www.va.gov/</a> <i class="fas fa-external-link"></i> </div> </div> <div class="subcomponent-wrapper"> <button class="view-sub">View Agency Subcomponents</button> <div id="subcomponent-view"> <table> <thead> <tr> <th>Rank*</th> <th>Subcomponent</th> <th>2023 Engagement Score</th> </tr> </thead> <tbody></tbody> </table> </div> </div> </div> </div> <hr class="style1" /> <div id="scores-rankings" class=""> <a id="content-rankings" class="content-item"></a> <h2>Scores and Rankings</h2> <h3>Overall Engagement and Satisfaction Score</h3> <p><strong>The overall rankings are determined by the Best Places to Work employee engagement and satisfaction scores, calculated by the Partnership for Public Service and Boston Consulting Group.</strong><br /> The index score is not a combined average of an agency’s category scores. It is calculated using a proprietary weighted formula that looks at responses to three different questions in the U.S. Office of Personnel Management’s Federal Employee Viewpoint Survey. The more the question predicts intent to remain, the higher the weighting.</p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">I recommend my organization as a good place to work. (Q. 46)  </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Considering everything, how satisfied are you with your job? (Q. 70)  </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559739":160,"335559740":240}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Considering everything, how satisfied are you with your organization? (Q. 72) </span></li> </ul> <div id="score-overall" class="data-ux datatable loading"> <div class="arrow left" data-dir="left"><i class="fa-duotone fa-circle-chevron-left" style="--fa-primary-color: #ced1d2; --fa-secondary-color: #f3f3f4; --fa-secondary-opacity: 1;"></i></div> <div class="arrow right" data-dir="right"><i class="fa-duotone fa-circle-chevron-right" style="--fa-primary-color: #ced1d2; --fa-secondary-color: #f3f3f4; --fa-secondary-opacity: 1;"></i></div> <table><thead><tr></tr></thead><tbody><tr></tr></tbody></table> <div id="qtile_key"> <div class="container"> <div class="row"> <div class="title"> Quartile Key </div> </div> <div class="row qtiles"> <div class="col-3 qtile-a"> Upper Quartile (75-100%) </div> <div class="col-3 qtile-b"> Above Median (50-75%) </div> <div class="col-3 qtile-c"> Below Median (25-50%) </div> <div class="col-3 qtile-d"> Lower Quartile (0-25%) </div> </div> </div> </div> </div> <div id="score-categories"> <hr class="style2 leadership_hr" /> <h3 class="leadership_header">Effective Leadership</h3> <div class="row"> <div id="leadership_v_2" class="col-3 d-none parent_category leadership_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="leadership_sub_leaders" class="col-3 d-none sub_category leadership_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="leadership_sub_supervisors" class="col-3 d-none sub_category leadership_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> </div> <hr class="style2 deia_hr" /> <h3 class="deia_header">Diversity, Equity, Inclusion and Accessibility</h3> <div class="row"> <div id="deia" class="col-3 d-none parent_category deia_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="deia_diversity" class="col-3 d-none sub_category deia_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="deia_equity" class="col-3 d-none sub_category deia_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="deia_inclusion" class="col-3 d-none sub_category deia_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="deia_accessibility" class="col-3 d-none sub_category deia_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> </div> <hr class="style2 misc_hr" /> <h3 class="misc_header">Additional Categories</h3> <div class="row"> <div id="empowerment_v_2" class="col-3 d-none misc_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="missionmatch" class="col-3 d-none misc_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="paybenefits" class="col-3 d-none misc_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="worklife_balance_v_2" class="col-3 d-none misc_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="recognition_v_2" class="col-3 d-none misc_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="professional_development" class="col-3 d-none misc_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> <div id="empowerment_v_2" class="col-3 d-none misc_field"> <div class="title"></div> <div class="score"></div> <div class="rank"></div> </div> </div> <hr class="style1" /> </div> <div id="qtile_key"> <div class="container"> <div class="row"> <div class="title"> Quartile Key </div> </div> <div class="row qtiles"> <div class="col-3 qtile-a"> Upper Quartile (75-100%) </div> <div class="col-3 qtile-b"> Above Median (50-75%) </div> <div class="col-3 qtile-c"> Below Median (25-50%) </div> <div class="col-3 qtile-d"> Lower Quartile (0-25%) </div> </div> </div> </div> </div> </div> </div> </div> <div id="historical"> <div class="container"> <div class="row"> <div class="d-none d-md-block col-3"> </div> <div class="col-md-9"> <div><strong>Looking for Historical Data?</strong></div> <div>Engagement and Satisfaction Scores and category scores for all years are available at the link below. </div> <button id="download-data" href="#" download="filename.csv">Get the Data <i class="fa-sharp fa-solid fa-download"></i></button> </div> </div> </div> </div> <div class="container"> <div class="row"> <div class="d-none d-md-block col-3"> </div> <div class="col-md-9 main-content-wrapper"> <hr class="style1" /> <div id="trend-graphs" class=""> <a id="content-trends" class="content-item"></a> <h2 id="trend-section-title">Trend Graphs</h2> <h3 id="score-trend-title">Engagement and Satisfaction Score Trend</h3> <div id="score-trend" class="data-ux datachart loading"> <table></table> </div> </div> <hr class="workforce-hr style1" /> <div id="workforce" class=""> <a id="content-workforce" class="content-item"></a> <h2>Workforce Size and Demographics</h2> <h3 id="workforce-size-title">Workforce Size</h3> <div id="workforce-size" class="data-ux datachart loading"> <table></table> </div> <h3 id="workforce-gender-title">Sex Demographics</h3> <div id="workforce-gender" class="data-ux datachart loading"> <table></table> </div> <h3 id="workforce-race-title">Race/Ethnicity Demographics</h3> <div id="workforce-race" class="data-ux datachart loading"> <table></table> </div> </div> <div class="col-12 sponsor-note"> <p> <a href="https://www.bcg.com/industries/public-sector/us-public-sector-and-government" target="_blank"> <img src="https://bestplacestowork.org/wp-content/uploads/sites/11/2021/04/BCG_LOCKUP_RGB_GRN-1-300x78.png" alt="Boston Consulting Group." /> </a> </p> <p> The Best Places to Work rankings are produced by the Partnership for Public Service and Boston Consulting Group. </p> </div> </div> </div> </div> <div id="download-wrapper" style="display:none;">Department of Veterans Affairs "Year",2023,2022,2021,2020,2019,2018,2017,2016,2015,2014,2013,2012,2011,2010,2009,2007,2005,2003 "Engagement_and_Satisfaction",71.8,68.4,70.2,70,65.3,64.2,56.1,56.7,55.1,54.6,57.3,56.7,63.8,63.6,66,61.9,66.2,61.8 "leadership_v_2",74.1,"","","","","","","","","","","","","","","","","" "leadership_sub_leaders",65.3,59.9,60.8,59.5,"","",40.3,40.3,38.5,38.2,42.8,41.2,47.3,45.5,44.9,44.5,47.6,42.8 "leadership_sub_supervisors",81,79.3,78.7,75.9,"","",58.5,59.6,57.4,56.3,58.1,56.2,60.1,56.5,58.1,56.6,62.6,60.6 "deia","","","","","","","","","","","","","","","","","","" "deia_diversity","","","","","","","","","","","","","","","","","","" "deia_equity","","","","","","","","","","","","","","","","","","" "deia_inclusion","","","","","","","","","","","","","","","","","","" "deia_accessibility","","","","","","","","","","","","","","","","","","" "empowerment_v_2","","","","","","","","","","","","","","","","","","" "missionmatch","","","","","","","","","","","","","","","","","","" "paybenefits","","","","","","",47.7,47.7,46.2,44.9,45.3,45.5,53.3,53.2,55.4,52.7,"","" "worklife_balance_v_2","","","","","","","","","","","","","","","","","","" "recognition_v_2","","","","","","","","","","","","","","","","","","" "professional_development","","","","","","","","","","","","","","","","","","" * Note: Scores before and after 2020 are not comparable because of the calculation changes. See our methodology page for more details. https://bestplacestowork.org/about/methodology/</div> </div> <footer class="site-footer"> <div class="container"> <div class="row"> <div class="col-12 col-md-5 col-lg-3 info"> <div class="logo"> <a href="https://ourpublicservice.org/" title="Partnership for Public Service logo"> <img alt="Partnership for Public Service logo" class="partnership-logo" src="https://bestplacestowork.org/wp-content/uploads/sites/11/2022/03/PPS_vertical_KO.svg" /> </a> </div> <div class="address"> <p class="location"><b>Partnership for Public Service</b><br /> 600 14th Street NW <br /> Suite 600<br /> Washington, DC 20005<br /> <br /> <a href="tel:2027759111">(202) 775-9111</a></p> </div> <div class="site-list"> <section role="complementary" aria-label="List of projects by Partnership for Public Service" class="global-header"> <div class="navbar"> <div class="container"> <ul class="navbar-nav"> <li class="logo-mark"> <img 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