AI Speech Tools Stumble as Hallucination Problems Persist

<!DOCTYPE html> <html lang="en-US"> <head> <title>AI Speech Tools Stumble as Hallucination Problems Persist</title> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta http-equiv="X-UA-Compatible" content="ie=edge" /> <meta name="google-site-verification" content="ywo6cX-b4noB6WSEkiQRbhTNBsV3oDtuR2vuG7rh8Xs" /> <meta name="msapplication-TileImage" content="https://www.pymnts.com/wp-content/uploads/2022/08/favicon-270.jpg" /> <link rel="shortcut icon" href="https://www.pymnts.com/wp-content/uploads/2022/08/favicon-32x32-1.png" sizes="32x32" /> <link rel="shortcut icon" href="https://www.pymnts.com/wp-content/uploads/2022/08/android-chrome-192x192-1.png" sizes="192x192" /> <link rel="apple-touch-icon-precomposed" href="https://www.pymnts.com/wp-content/uploads/2022/08/favicon-180.jpg" /> <script src="https://www.google.com/recaptcha/api.js?render=6Le36I4kAAAAAMCdrtj4Jb9rq43eln5c4Zt33TLI"></script> <link rel="alternate" type="application/rss+xml" title="RSS 2.0" href="https://www.pymnts.com/feed/" /> <link rel="alternate" type="text/xml" title="RSS .92" href="https://www.pymnts.com/feed/rss/" /> <link rel="alternate" type="application/atom+xml" title="Atom 0.3" href="https://www.pymnts.com/feed/atom/" /> <link rel="pingback" href="https://www.pymnts.com/xmlrpc.php" /> <link rel="dns-prefetch" href="https://www.google.com"> <link rel="dns-prefetch" href="https://stats.g.doubleclick.net"> <link rel="dns-prefetch" href="https://googleads.g.doubleclick.net"> <link rel="dns-prefetch" href="https://fonts.gstatic.com"> <link rel="dns-prefetch" href="https://www.google-analytics.com"> <link rel="preload" as="script" href="/wp-content/themes/flex-mag-sixspoke/2022/js/bootstrap.bundle.min.js" /> <link rel="preload" href="/wp-content/themes/flex-mag-sixspoke/2020/bootstrap-icons.css" as="style" onload="this.onload=null;this.rel='stylesheet'"> </script> <link rel="preload" as="script" href="https://ak.sail-horizon.com/spm/spm.v1.min.js?ver=5.5.10" /> <script src='https://ak.sail-horizon.com/spm/spm.v1.min.js?ver=5.5.10' type='text/javascript' async></script> <script type="text/javascript" src="https://www.pymnts.com/wp-content/themes/flex-mag-sixspoke/2022/js/bootstrap.bundle.min.js"></script> <link rel="stylesheet" href="/wp-content/themes/flex-mag-sixspoke/2022/2022-style.css?92"> <link rel="stylesheet" href="/wp-content/themes/flex-mag-sixspoke/2020/bootstrap-icons.css"> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link href="https://fonts.googleapis.com/css2?family=Roboto:wght@300;400;500;700&display=swap" rel="stylesheet">  <script> if ('serviceWorker' in navigator) { navigator.serviceWorker.getRegistrations().then(function(registrations) { for (let registration of registrations) { registration.unregister() } }).catch(function(err) { console.log('Service Worker registration failed: ', err); }); } </script> </script> <noscript>  <style> .lazyload { display: none; } </style> </noscript> <script> // ST vendor var tag = { "options": { "customerId": "067919d33ae6486b1e5a249a7b40663c" } }; window.addEventListener("load", function() { console.info("ST loaded"); if (tag.isCustom) { jQuery(function($) { Sailthru.init({ customerId: tag.options.customerId, isCustom: true, autoTrackPageview: tag.options.autoTrackPageview, useStoredTags: tag.options.useStoredTags, excludeContent: tag.options.excludeContent, }); }); } else { Sailthru.init({ customerId: tag.options.customerId }); } }); var deferredLoadImages = () => {} /*! lazysizes - v5.3.2 */ ! function(e) { var t = function(u, D, f) { "use strict"; var k, H; if (function() { var e; var t = { lazyClass: "lazyload", loadedClass: "lazyloaded", loadingClass: "lazyloading", preloadClass: "lazypreload", errorClass: "lazyerror", autosizesClass: "lazyautosizes", fastLoadedClass: "ls-is-cached", iframeLoadMode: 0, srcAttr: "data-src", srcsetAttr: "data-srcset", sizesAttr: "data-sizes", minSize: 40, customMedia: {}, init: true, expFactor: 1.5, hFac: .8, loadMode: 2, loadHidden: true, ricTimeout: 0, throttleDelay: 125 }; H = u.lazySizesConfig || u.lazysizesConfig || {}; for (e in t) { if (!(e in H)) { H[e] = t[e] } } }(), !D || !D.getElementsByClassName) { return { init: function() {}, cfg: H, noSupport: true } } var O = D.documentElement, i = u.HTMLPictureElement, P = "addEventListener", $ = "getAttribute", q = u[P].bind(u), I = u.setTimeout, U = u.requestAnimationFrame || I, o = u.requestIdleCallback, j = /^picture$/i, r = ["load", "error", "lazyincluded", "_lazyloaded"], a = {}, G = Array.prototype.forEach, J = function(e, t) { if (!a[t]) { a[t] = new RegExp("(\\s|^)" + t + "(\\s|$)") } return a[t].test(e[$]("class") || "") && a[t] }, K = function(e, t) { if (!J(e, t)) { e.setAttribute("class", (e[$]("class") || "").trim() + " " + t) } }, Q = function(e, t) { var a; if (a = J(e, t)) { e.setAttribute("class", (e[$]("class") || "").replace(a, " ")) } }, V = function(t, a, e) { var i = e ? P : "removeEventListener"; if (e) { V(t, a) } r.forEach(function(e) { t[i](e, a) }) }, X = function(e, t, a, i, r) { var n = D.createEvent("Event"); if (!a) { a = {} } a.instance = k; n.initEvent(t, !i, !r); n.detail = a; e.dispatchEvent(n); return n }, Y = function(e, t) { var a; if (!i && (a = u.picturefill || H.pf)) { if (t && t.src && !e[$]("srcset")) { e.setAttribute("srcset", t.src) } a({ reevaluate: true, elements: [e] }) } else if (t && t.src) { e.src = t.src } }, Z = function(e, t) { return (getComputedStyle(e, null) || {})[t] }, s = function(e, t, a) { a = a || e.offsetWidth; while (a < H.minSize && t && !e._lazysizesWidth) { a = t.offsetWidth; t = t.parentNode } return a }, ee = function() { var a, i; var t = []; var r = []; var n = t; var s = function() { var e = n; n = t.length ? r : t; a = true; i = false; while (e.length) { e.shift()() } a = false }; var e = function(e, t) { if (a && !t) { e.apply(this, arguments) } else { n.push(e); if (!i) { i = true; (D.hidden ? I : U)(s) } } }; e._lsFlush = s; return e }(), te = function(a, e) { return e ? function() { ee(a) } : function() { var e = this; var t = arguments; ee(function() { a.apply(e, t) }) } }, ae = function(e) { var a; var i = 0; var r = H.throttleDelay; var n = H.ricTimeout; var t = function() { a = false; i = f.now(); e() }; var s = o && n > 49 ? function() { o(t, { timeout: n }); if (n !== H.ricTimeout) { n = H.ricTimeout } } : te(function() { I(t) }, true); return function(e) { var t; if (e = e === true) { n = 33 } if (a) { return } a = true; t = r - (f.now() - i); if (t < 0) { t = 0 } if (e || t < 9) { s() } else { I(s, t) } } }, ie = function(e) { var t, a; var i = 99; var r = function() { t = null; e() }; var n = function() { var e = f.now() - a; if (e < i) { I(n, i - e) } else { (o || r)(r) } }; return function() { a = f.now(); if (!t) { t = I(n, i) } } }, e = function() { var v, m, c, h, e; var y, z, g, p, C, b, A; var n = /^img$/i; var d = /^iframe$/i; var E = "onscroll" in u && !/(gle|ing)bot/.test(navigator.userAgent); var _ = 0; var w = 0; var M = 0; var N = -1; var L = function(e) { M--; if (!e || M < 0 || !e.target) { M = 0 } }; var x = function(e) { if (A == null) { A = Z(D.body, "visibility") == "hidden" } return A || !(Z(e.parentNode, "visibility") == "hidden" && Z(e, "visibility") == "hidden") }; var W = function(e, t) { var a; var i = e; var r = x(e); g -= t; b += t; p -= t; C += t; while (r && (i = i.offsetParent) && i != D.body && i != O) { r = (Z(i, "opacity") || 1) > 0; if (r && Z(i, "overflow") != "visible") { a = i.getBoundingClientRect(); r = C > a.left && p < a.right && b > a.top - 1 && g < a.bottom + 1 } } return r }; var t = function() { var e, t, a, i, r, n, s, o, l, u, f, c; var d = k.elements; if ((h = H.loadMode) && M < 8 && (e = d.length)) { t = 0; N++; for (; t < e; t++) { if (!d[t] || d[t]._lazyRace) { continue } if (!E || k.prematureUnveil && k.prematureUnveil(d[t])) { R(d[t]); continue } if (!(o = d[t][$]("data-expand")) || !(n = o * 1)) { n = w } if (!u) { u = !H.expand || H.expand < 1 ? O.clientHeight > 500 && O.clientWidth > 500 ? 500 : 370 : H.expand; k._defEx = u; f = u * H.expFactor; c = H.hFac; A = null; if (w < f && M < 1 && N > 2 && h > 2 && !D.hidden) { w = f; N = 0 } else if (h > 1 && N > 1 && M < 6) { w = u } else { w = _ } } if (l !== n) { y = innerWidth + n * c; z = innerHeight + n; s = n * -1; l = n } a = d[t].getBoundingClientRect(); if ((b = a.bottom) >= s && (g = a.top) <= z && (C = a.right) >= s * c && (p = a.left) <= y && (b || C || p || g) && (H.loadHidden || x(d[t])) && (m && M < 3 && !o && (h < 3 || N < 4) || W(d[t], n))) { R(d[t]); r = true; if (M > 9) { break } } else if (!r && m && !i && M < 4 && N < 4 && h > 2 && (v[0] || H.preloadAfterLoad) && (v[0] || !o && (b || C || p || g || d[t][$](H.sizesAttr) != "auto"))) { i = v[0] || d[t] } } if (i && !r) { R(i) } } }; var a = ae(t); var S = function(e) { var t = e.target; if (t._lazyCache) { delete t._lazyCache; return } L(e); K(t, H.loadedClass); Q(t, H.loadingClass); V(t, B); X(t, "lazyloaded") }; var i = te(S); var B = function(e) { i({ target: e.target }) }; var T = function(e, t) { var a = e.getAttribute("data-load-mode") || H.iframeLoadMode; if (a == 0) { e.contentWindow.location.replace(t) } else if (a == 1) { e.src = t } }; var F = function(e) { var t; var a = e[$](H.srcsetAttr); if (t = H.customMedia[e[$]("data-media") || e[$]("media")]) { e.setAttribute("media", t) } if (a) { e.setAttribute("srcset", a) } }; var s = te(function(t, e, a, i, r) { var n, s, o, l, u, f; if (!(u = X(t, "lazybeforeunveil", e)).defaultPrevented) { if (i) { if (a) { K(t, H.autosizesClass) } else { t.setAttribute("sizes", i) } } s = t[$](H.srcsetAttr); n = t[$](H.srcAttr); if (r) { o = t.parentNode; l = o && j.test(o.nodeName || "") } f = e.firesLoad || "src" in t && (s || n || l); u = { target: t }; K(t, H.loadingClass); if (f) { clearTimeout(c); c = I(L, 2500); V(t, B, true) } if (l) { G.call(o.getElementsByTagName("source"), F) } if (s) { t.setAttribute("srcset", s) } else if (n && !l) { if (d.test(t.nodeName)) { T(t, n) } else { t.src = n } } if (r && (s || l)) { Y(t, { src: n }) } } if (t._lazyRace) { delete t._lazyRace } Q(t, H.lazyClass); ee(function() { var e = t.complete && t.naturalWidth > 1; if (!f || e) { if (e) { K(t, H.fastLoadedClass) } S(u); t._lazyCache = true; I(function() { if ("_lazyCache" in t) { delete t._lazyCache } }, 9) } if (t.loading == "lazy") { M-- } }, true) }); var R = function(e) { if (e._lazyRace) { return } var t; var a = n.test(e.nodeName); var i = a && (e[$](H.sizesAttr) || e[$]("sizes")); var r = i == "auto"; if ((r || !m) && a && (e[$]("src") || e.srcset) && !e.complete && !J(e, H.errorClass) && J(e, H.lazyClass)) { return } t = X(e, "lazyunveilread").detail; if (r) { re.updateElem(e, true, e.offsetWidth) } e._lazyRace = true; M++; s(e, t, r, i, a) }; var r = ie(function() { H.loadMode = 3; a() }); var o = function() { if (H.loadMode == 3) { H.loadMode = 2 } r() }; var l = function() { if (m) { return } if (f.now() - e < 999) { I(l, 999); return } m = true; H.loadMode = 3; a(); q("scroll", o, true) }; return { _: function() { e = f.now(); k.elements = D.getElementsByClassName(H.lazyClass); v = D.getElementsByClassName(H.lazyClass + " " + H.preloadClass); q("scroll", a, true); q("resize", a, true); q("pageshow", function(e) { if (e.persisted) { var t = D.querySelectorAll("." + H.loadingClass); if (t.length && t.forEach) { U(function() { t.forEach(function(e) { if (e.complete) { R(e) } }) }) } } }); if (u.MutationObserver) { new MutationObserver(a).observe(O, { childList: true, subtree: true, attributes: true }) } else { O[P]("DOMNodeInserted", a, true); O[P]("DOMAttrModified", a, true); setInterval(a, 999) } q("hashchange", a, true); ["focus", "mouseover", "click", "load", "transitionend", "animationend"].forEach(function(e) { D[P](e, a, true) }); if (/d$|^c/.test(D.readyState)) { l() } else { q("load", l); D[P]("DOMContentLoaded", a); I(l, 2e4) } if (k.elements.length) { t(); ee._lsFlush() } else { a() } }, checkElems: a, unveil: R, _aLSL: o } }(), re = function() { var a; var n = te(function(e, t, a, i) { var r, n, s; e._lazysizesWidth = i; i += "px"; e.setAttribute("sizes", i); if (j.test(t.nodeName || "")) { r = t.getElementsByTagName("source"); for (n = 0, s = r.length; n < s; n++) { r[n].setAttribute("sizes", i) } } if (!a.detail.dataAttr) { Y(e, a.detail) } }); var i = function(e, t, a) { var i; var r = e.parentNode; if (r) { a = s(e, r, a); i = X(e, "lazybeforesizes", { width: a, dataAttr: !!t }); if (!i.defaultPrevented) { a = i.detail.width; if (a && a !== e._lazysizesWidth) { n(e, r, i, a) } } } }; var e = function() { var e; var t = a.length; if (t) { e = 0; for (; e < t; e++) { i(a[e]) } } }; var t = ie(e); return { _: function() { a = D.getElementsByClassName(H.autosizesClass); q("resize", t) }, checkElems: t, updateElem: i } }(), t = function() { if (!t.i && D.getElementsByClassName) { t.i = true; re._(); e._() } }; return I(function() { H.init && t() }), k = { cfg: H, autoSizer: re, loader: e, init: t, uP: Y, aC: K, rC: Q, hC: J, fire: X, gW: s, rAF: ee } }(e, e.document, Date); e.lazySizes = t, "object" == typeof module && module.exports && (module.exports = t) }("undefined" != typeof window ? window : {}); const setValue = (form, target, value) => { let span, input; span = form.querySelector(target); if (span) { input = span.getElementsByTagName('INPUT'); if (input.length) { input[0].setAttribute('autocomplete', value); input[0].addEventListener('change', () => { //console.log('Setting storage for ', value); localStorage.setItem(value, input[0].value); }) let testValue = localStorage.getItem(value); if (testValue) input[0].value = testValue; } } } const ifInputValueSetLocalStorage = (form, target, value) => { let span, input; span = form.querySelector(target); if (span) { input = span.getElementsByTagName('INPUT'); if (input.length) { if (input[0].value) { //console.log('setting localStorage', value, input[0].value); localStorage.setItem(value, input[0].value); } } } } const setupAutoComplete = () => { // get the form element const inputs = document.getElementsByTagName('INPUT'); //console.log('inputs', inputs); if (inputs.length) { for (let i = 0; i < inputs.length; ++i) { let type = inputs[i].getAttribute('type'); if (type == 'email') { let value = localStorage.getItem('email'); if (value) inputs[i].value = value; } } } const form = document.querySelector('.wpcf7'); console.log(form); if (!form) return; setInterval(() => { ifInputValueSetLocalStorage(form, '.YourFirstName', 'given-name'); ifInputValueSetLocalStorage(form, '.YourLastName', 'family-name'); ifInputValueSetLocalStorage(form, '.YourEmail', 'email'); ifInputValueSetLocalStorage(form, '.YourTitle', 'organization-title'); ifInputValueSetLocalStorage(form, '.YourCompany', 'organization'); ifInputValueSetLocalStorage(form, '.YourCountry', 'country'); }, 10000); setValue(form, '.YourFirstName', 'given-name'); setValue(form, '.YourLastName', 'family-name'); setValue(form, '.YourEmail', 'email'); setValue(form, '.YourTitle', 'organization-title'); setValue(form, '.YourCompany', 'organization'); setValue(form, '.YourCountry', 'country'); } const pageLoaded = () => { deferredLoadImages(); setupAutoComplete(); } document.addEventListener("DOMContentLoaded", pageLoaded); </script> <script src="https://www.googletagmanager.com/gtag/js?id=UA-11167465-1"></script> <script src="https://cdn.jsdelivr.net/npm/axios/dist/axios.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/echarts/5.4.1/echarts.min.js"></script> <script> //console.log('rtInfo load socket.io', window.location.pathname); //axios.get(`https://www.pymnts.com/user-settings/?url=${encodeURIComponent(window.location.pathname)}`); </script> <script defer src="https://cdn.socket.io/4.5.4/socket.io.min.js"></script> <script> let deviceIsBlockingAnalytics = null; let googleTracker = typeof ga !== 'undefined' && ga.getAll ? ga.getAll()[0] : null; if (!googleTracker) { let count = 0; let intervalId = setInterval(() => { ++count; googleTracker = typeof ga !== 'undefined' && ga.getAll ? ga.getAll()[0] : null; if (googleTracker || count > 5) { clearInterval(intervalId); console.log('tracker', googleTracker); return; } }, 500); } else { console.error('Google Tag Manager is blocked'); deviceIsBlockingAnalytics = true; } </script> <script> function pymntsUuid() { return ([1e7] + -1e3 + -4e3 + -8e3 + -1e11).replace(/[018]/g, c => (c ^ crypto.getRandomValues(new Uint8Array(1))[0] & 15 >> c / 4).toString(16) ); } let testTemplate = '/var/www/wp-content/themes/flex-mag-sixspoke/single.php'; let template = testTemplate ? testTemplate : 'Template Unknown'; /* * Setup rt.pymnts.com connection */ window.socketIo = null; /* * Set Device Id */ function parseCookieHeader() { const header = document.cookie; // Split the header into individual name-value pairs var pairs = header.split(';'); // Create an object to store the cookies var cookies = {}; // Loop through the name-value pairs and store them in the object for (var i = 0; i < pairs.length; i++) { var nameValue = pairs[i].split('='); cookies[nameValue[0].trim()] = nameValue[1]; } // Return the object return cookies; } const cookies = parseCookieHeader(); let pymntsDeviceId; let storedId = localStorage.getItem('pymntsDeviceId'); if (cookies['pymnts-browser-id']) { pymntsDeviceId = cookies['pymnts-browser-id']; localStorage.setItem('pymntsDeviceId', pymntsDeviceId); } else { if (storedId) pymntsDeviceId = storedId; else pymntsDeviceId = 'unknown'; } console.log('pymntsDeviceId', pymntsDeviceId); if (!storedId || storedId === 'undefined') { localStorage.setItem('pymntsDeviceId', pymntsDeviceId); } /* * Setup UA and GA4 analytics */ window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments); } gtag('js', new Date()); const { hostname } = window.location; let gtagCategory = hostname === 'gamma.pymnts.com' ? 'UA-11167465-10' : 'UA-11167465-1'; gtag('config', gtagCategory); console.log('gtag ua category', gtagCategory); gtagCategory = hostname === 'gamma.pymnts.com' ? 'G-NY60TDWHJ9' : 'G-3WHRCQ5780'; gtag('config', gtagCategory); console.log('gtag g4 category', gtagCategory); //gtag('set', {'user_id': pymntsDeviceId}); // Set the user ID using signed-in user_id. setTimeout(() => { gtag("event", "pymnts_device_visit", { path: window.location.pathname, }); }, 1000); let gaIsBlocked = null; let rtIsBlocked = false; let visitedPages = []; let connectionCount = 0; let maxConnectionAttempts = 3; const landingPage = window.location.pathname; const doNotProxyReport = pathname => { console.log('Do not report', pathname); let request = { url: `https://rt.pymnts.com:6300/dnr`, method: 'post', data: { pathname } } axios(request) .then(response => console.log(response.data)) .catch(error => console.error(error)); } async function checkIfGoogleAnalyticsIsBlocked() { let request = { url: 'https://www.google-analytics.com/collect', method: "post", params: { v: 1, tid: 'G-3WHRCQ5780', cid: pymntsDeviceId, t: 'web-view' } } console.log('request', request); let isBlocking; let response; try { response = await axios(request); deviceIsBlockingAnalytics = false; isBlocking = 'false'; console.log("Google Analytics is Allowed!!!!!!!!"); doNotProxyReport(landingPage) } catch (err) { // We are blocked!!! deviceIsBlockingAnalytics = true; isBlocking = 'true'; console.error('Google Analytics is Blocked!!!!!!!'); } } checkIfGoogleAnalyticsIsBlocked(); </script>  <script> (function(h, o, t, j, a, r) { h.hj = h.hj || function() { (h.hj.q = h.hj.q || []).push(arguments) }; h._hjSettings = { hjid: 5081647, hjsv: 6 }; a = o.getElementsByTagName('head')[0]; r = o.createElement('script'); r.async = 1; r.src = t + h._hjSettings.hjid + j + h._hjSettings.hjsv; a.appendChild(r); })(window, document, 'https://static.hotjar.com/c/hotjar-', '.js?sv='); </script> <style> .scrollUp { position: fixed; top: 0; left: 0; z-index: 100000 !important; } /* search bar input container */ .pymnts-search { position: absolute; right: 0; z-index: 1; } .study-toggle { display: none; } /* search bar input container */ .pymnts-search { position: absolute; right: 0; z-index: 1; } /* search bar input */ .pymnts-search input.search-bar { border: none !important; padding-left: 10px; padding-right: 30px; width: 200px; height: 30px; vertical-align: middle; } .pymnts-search input.search-bar:focus { padding-left: 10px; padding-right: 30px; width: 200px; height: 30px; } /* transition effect */ .pymnts-search input.search-bar, .search-icon-btn { padding: 0px; border: none !important; -webkit-transition: all 0.5s; -moz-transition: all 0.5s; -ms-transition: all 0.5s; -o-transition: all 0.5s; transition: all 0.5s; } </style> <meta name='robots' content='index, follow, max-image-preview:large, max-snippet:-1, max-video-preview:-1' /> <style>img:is([sizes="auto" i], [sizes^="auto," i]) { contain-intrinsic-size: 3000px 1500px }</style>  <title>AI Speech Tools Stumble as Hallucination Problems Persist</title> <meta name="description" content="OpenAI’s Whisper transcription tool is inventing dialogue. The costly glitch exposes the risks for businesses betting big on AI." /> <link rel="canonical" href="https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="AI Speech Tools Stumble as Hallucination Problems Persist | PYMNTS.com" /> <meta property="og:description" content="In a troubling discovery for businesses racing to automate customer service, OpenAI’s popular Whisper transcription software has been caught adding" /> <meta property="og:url" content="https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/" /> <meta property="og:site_name" content="PYMNTS.com" /> <meta property="article:publisher" content="https://www.facebook.com/pymnts/" /> <meta property="article:author" content="https://www.facebook.com/pymnts" /> <meta property="article:published_time" content="2024-10-29T23:38:10+00:00" /> <meta property="article:modified_time" content="2024-10-29T23:40:17+00:00" /> <meta property="og:image" content="https://www.pymnts.com/wp-content/uploads/2024/10/OpenAI-whisper-chatbot.jpg" /> <meta property="og:image:width" content="1000" /> <meta property="og:image:height" content="667" /> <meta property="og:image:type" content="image/jpeg" /> <meta name="author" content="PYMNTS" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:creator" content="@https://twitter.com/pymnts" /> <meta name="twitter:site" content="@pymnts" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"Article","@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/#article","isPartOf":{"@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/"},"author":{"name":"PYMNTS","@id":"https://www.pymnts.com/#/schema/person/9f0152ca483ca33a5d8121739eadfe4b"},"headline":"AI Speech Tools Stumble as Hallucination Problems Persist","datePublished":"2024-10-29T23:38:10+00:00","dateModified":"2024-10-29T23:40:17+00:00","mainEntityOfPage":{"@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/"},"wordCount":660,"publisher":{"@id":"https://www.pymnts.com/#organization"},"image":{"@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/#primaryimage"},"thumbnailUrl":"https://www.pymnts.com/wp-content/uploads/2024/10/OpenAI-whisper-chatbot.jpg","keywords":["AI","AI hallucinations","chatbot","Connected Economy","customer service","digital transformation","Editor's Picks","News","OpenAI","PYMNTS News","Whisper"],"articleSection":["artificial intelligence"],"inLanguage":"en-US","copyrightYear":"2024","copyrightHolder":{"@id":"https://www.pymnts.com/#organization"}},{"@type":"WebPage","@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/","url":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/","name":"AI Speech Tools Stumble as Hallucination Problems Persist","isPartOf":{"@id":"https://www.pymnts.com/#website"},"primaryImageOfPage":{"@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/#primaryimage"},"image":{"@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/#primaryimage"},"thumbnailUrl":"https://www.pymnts.com/wp-content/uploads/2024/10/OpenAI-whisper-chatbot.jpg","datePublished":"2024-10-29T23:38:10+00:00","dateModified":"2024-10-29T23:40:17+00:00","description":"OpenAI’s Whisper transcription tool is inventing dialogue. The costly glitch exposes the risks for businesses betting big on AI.","breadcrumb":{"@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/#primaryimage","url":"https://www.pymnts.com/wp-content/uploads/2024/10/OpenAI-whisper-chatbot.jpg","contentUrl":"https://www.pymnts.com/wp-content/uploads/2024/10/OpenAI-whisper-chatbot.jpg","width":1000,"height":667,"caption":"openai"},{"@type":"BreadcrumbList","@id":"https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.pymnts.com/"},{"@type":"ListItem","position":2,"name":"AI Speech Tools Stumble as Hallucination Problems Persist"}]},{"@type":"WebSite","@id":"https://www.pymnts.com/#website","url":"https://www.pymnts.com/","name":"PYMNTS.com","description":"What's next in payments and commerce","publisher":{"@id":"https://www.pymnts.com/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.pymnts.com/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https://www.pymnts.com/#organization","name":"PYMNTS.com","url":"https://www.pymnts.com/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.pymnts.com/#/schema/logo/image/","url":"https://www.pymnts.com/wp-content/uploads/2023/05/PYMNTS_2023_logo_black-1.png","contentUrl":"https://www.pymnts.com/wp-content/uploads/2023/05/PYMNTS_2023_logo_black-1.png","width":3329,"height":687,"caption":"PYMNTS.com"},"image":{"@id":"https://www.pymnts.com/#/schema/logo/image/"},"sameAs":["https://www.facebook.com/pymnts/","https://x.com/pymnts"]},{"@type":"Person","@id":"https://www.pymnts.com/#/schema/person/9f0152ca483ca33a5d8121739eadfe4b","name":"PYMNTS","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.pymnts.com/#/schema/person/image/","url":"https://secure.gravatar.com/avatar/f05cc0fdcc9e387e4f3570c17158c503?s=96&d=blank&r=g","contentUrl":"https://secure.gravatar.com/avatar/f05cc0fdcc9e387e4f3570c17158c503?s=96&d=blank&r=g","caption":"PYMNTS"},"sameAs":["https://www.facebook.com/pymnts","https://www.linkedin.com/company/pymnts-com","https://x.com/https://twitter.com/pymnts"],"url":"https://www.pymnts.com/author/pymnts/"}]}</script>  <link rel='dns-prefetch' href='//js.hs-scripts.com' /> <link rel='dns-prefetch' href='//stats.wp.com' /> <link rel='dns-prefetch' href='//fonts.googleapis.com' /> <link rel="alternate" type="application/rss+xml" title="PYMNTS.com » Feed" href="https://www.pymnts.com/feed/" /> <link rel="alternate" type="application/rss+xml" title="PYMNTS.com » Comments Feed" href="https://www.pymnts.com/comments/feed/" /> <link rel="alternate" type="application/rss+xml" title="PYMNTS.com » AI Speech Tools Stumble as Hallucination Problems Persist Comments Feed" href="https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/feed/" /> <script type="text/javascript"> /* <![CDATA[ */ window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/www.pymnts.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.7.1"}}; /*! This file is auto-generated */ !function(i,n){var o,s,e;function c(e){try{var t={supportTests:e,timestamp:(new Date).valueOf()};sessionStorage.setItem(o,JSON.stringify(t))}catch(e){}}function p(e,t,n){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);var t=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data),r=(e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(n,0,0),new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data));return t.every(function(e,t){return e===r[t]})}function u(e,t,n){switch(t){case"flag":return n(e,"\ud83c\udff3\ufe0f\u200d\u26a7\ufe0f","\ud83c\udff3\ufe0f\u200b\u26a7\ufe0f")?!1:!n(e,"\ud83c\uddfa\ud83c\uddf3","\ud83c\uddfa\u200b\ud83c\uddf3")&&!n(e,"\ud83c\udff4\udb40\udc67\udb40\udc62\udb40\udc65\udb40\udc6e\udb40\udc67\udb40\udc7f","\ud83c\udff4\u200b\udb40\udc67\u200b\udb40\udc62\u200b\udb40\udc65\u200b\udb40\udc6e\u200b\udb40\udc67\u200b\udb40\udc7f");case"emoji":return!n(e,"\ud83d\udc26\u200d\u2b1b","\ud83d\udc26\u200b\u2b1b")}return!1}function f(e,t,n){var r="undefined"!=typeof WorkerGlobalScope&&self instanceof WorkerGlobalScope?new OffscreenCanvas(300,150):i.createElement("canvas"),a=r.getContext("2d",{willReadFrequently:!0}),o=(a.textBaseline="top",a.font="600 32px Arial",{});return e.forEach(function(e){o[e]=t(a,e,n)}),o}function t(e){var t=i.createElement("script");t.src=e,t.defer=!0,i.head.appendChild(t)}"undefined"!=typeof Promise&&(o="wpEmojiSettingsSupports",s=["flag","emoji"],n.supports={everything:!0,everythingExceptFlag:!0},e=new Promise(function(e){i.addEventListener("DOMContentLoaded",e,{once:!0})}),new Promise(function(t){var n=function(){try{var e=JSON.parse(sessionStorage.getItem(o));if("object"==typeof e&&"number"==typeof e.timestamp&&(new Date).valueOf()<e.timestamp+604800&&"object"==typeof e.supportTests)return e.supportTests}catch(e){}return null}();if(!n){if("undefined"!=typeof Worker&&"undefined"!=typeof OffscreenCanvas&&"undefined"!=typeof URL&&URL.createObjectURL&&"undefined"!=typeof Blob)try{var e="postMessage("+f.toString()+"("+[JSON.stringify(s),u.toString(),p.toString()].join(",")+"));",r=new Blob([e],{type:"text/javascript"}),a=new Worker(URL.createObjectURL(r),{name:"wpTestEmojiSupports"});return void(a.onmessage=function(e){c(n=e.data),a.terminate(),t(n)})}catch(e){}c(n=f(s,u,p))}t(n)}).then(function(e){for(var t in e)n.supports[t]=e[t],n.supports.everything=n.supports.everything&&n.supports[t],"flag"!==t&&(n.supports.everythingExceptFlag=n.supports.everythingExceptFlag&&n.supports[t]);n.supports.everythingExceptFlag=n.supports.everythingExceptFlag&&!n.supports.flag,n.DOMReady=!1,n.readyCallback=function(){n.DOMReady=!0}}).then(function(){return e}).then(function(){var e;n.supports.everything||(n.readyCallback(),(e=n.source||{}).concatemoji?t(e.concatemoji):e.wpemoji&&e.twemoji&&(t(e.twemoji),t(e.wpemoji)))}))}((window,document),window._wpemojiSettings); /* ]]> */ </script> <script id="pymnt-ready"> window.advanced_ads_ready=function(e,a){a=a||"complete";var d=function(e){return"interactive"===a?"loading"!==e:"complete"===e};d(document.readyState)?e():document.addEventListener("readystatechange",(function(a){d(a.target.readyState)&&e()}),{once:"interactive"===a})},window.advanced_ads_ready_queue=window.advanced_ads_ready_queue||[]; </script> <style id='wp-emoji-styles-inline-css'> img.wp-smiley, img.emoji { display: inline !important; border: none !important; box-shadow: none !important; height: 1em !important; width: 1em !important; margin: 0 0.07em !important; vertical-align: -0.1em !important; background: none !important; padding: 0 !important; } </style> <link rel='stylesheet' id='all-css-4' href='https://www.pymnts.com/_static/??-eJzTLy/QzcxLzilNSS3WzyrWz01NyUxMzUnNTc0rQeEU5CRWphbp5qSmJyZX6uVm5uklFxfr6OPTDpRD5sM02efaGpobGxkZmBkYGQMARIMu1Q==' type='text/css' media='all' /> <style id='jetpack-sharing-buttons-style-inline-css'> .jetpack-sharing-buttons__services-list{display:flex;flex-direction:row;flex-wrap:wrap;gap:0;list-style-type:none;margin:5px;padding:0}.jetpack-sharing-buttons__services-list.has-small-icon-size{font-size:12px}.jetpack-sharing-buttons__services-list.has-normal-icon-size{font-size:16px}.jetpack-sharing-buttons__services-list.has-large-icon-size{font-size:24px}.jetpack-sharing-buttons__services-list.has-huge-icon-size{font-size:36px}@media print{.jetpack-sharing-buttons__services-list{display:none!important}}.editor-styles-wrapper .wp-block-jetpack-sharing-buttons{gap:0;padding-inline-start:0}ul.jetpack-sharing-buttons__services-list.has-background{padding:1.25em 2.375em} </style> <link rel='stylesheet' id='all-css-6' href='https://www.pymnts.com/wp-content/plugins/contact-form-7/includes/css/styles.css?m=1709842218g' type='text/css' media='all' /> <link rel='stylesheet' id='studio-fonts-css' href='//fonts.googleapis.com/css?family=Oswald%3ALato%3A400%2C700%7CWork+Sans%3A900%7CMontserrat%3A400%2C700%7COpen+Sans%3A800%7CPlayfair+Display%3A400%2C700%2C900%7CQuicksand%7CRaleway%3A200%2C400%2C700%7CRoboto+Slab%3A400%2C700%26subset%3Dlatin%2Clatin-ext&ver=1.0.0' media='all' /> <script type="text/javascript" id="advanced-ads-advanced-js-js-extra"> /* <![CDATA[ */ var advads_options = {"blog_id":"1","privacy":{"enabled":false,"state":"not_needed"}}; /* ]]> */ </script> <script type="text/javascript" src="https://www.pymnts.com/_static/??-eJyVjuEKwjAMhF/ImrmB/hKfJbaxy9ZmdWl1vr1VFPwhghAIXO67C1yTYbGhOFIY6pwLzbfXWkeW9aAr+GUykf2MmT7NdpJMkiGF4lkU0F1QLDmDTiGVY2ALqEr5Gfe+fkvIPcVaegq0mIjeKC+appEenJsi1rd6suM/mCKH3M/FSKi6l5IqfYj7za5r22bbtN1wBxwGZxE=" ></script><link rel="https://api.w.org/" href="https://www.pymnts.com/wp-json/" /><link rel="alternate" title="JSON" type="application/json" href="https://www.pymnts.com/wp-json/wp/v2/posts/2282424" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://www.pymnts.com/xmlrpc.php?rsd" /> <meta name="generator" content="WordPress 6.7.1" /> <link rel='shortlink' href='https://www.pymnts.com/?p=2282424' /> <link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://www.pymnts.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.pymnts.com%2Fartificial-intelligence-2%2F2024%2Fai-speech-tools-stumble-as-hallucination-problems-persist%2F" /> <link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://www.pymnts.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fwww.pymnts.com%2Fartificial-intelligence-2%2F2024%2Fai-speech-tools-stumble-as-hallucination-problems-persist%2F&format=xml" /> <link rel="alternate" type="application/feed+json" title="PYMNTS.com » JSON Feed" href="https://www.pymnts.com/feed/json/" /> <link rel="alternate" type="application/feed+json" title="PYMNTS.com » AI Speech Tools Stumble as Hallucination Problems Persist Comments Feed" href="https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/feed/json/" />  <script class="hsq-set-content-id" data-content-id="blog-post"> var _hsq = _hsq || []; _hsq.push(["setContentType", "blog-post"]); </script>  <style>img#wpstats{display:none}</style> <script type="text/javascript"> var advadsCfpQueue = []; var advadsCfpAd = function( adID ){ if ( 'undefined' == typeof advadsProCfp ) { advadsCfpQueue.push( adID ) } else { advadsProCfp.addElement( adID ) } }; </script> <script> var userObject; </script>  <script> var _comscore = _comscore || []; _comscore.push({ c1: "2", c2: "39641934", options: { enableFirstPartyCookie: "true" } }); (function() { var s = document.createElement("script"), el = document.getElementsByTagName("script")[0]; s.async = true; s.src = "https://sb.scorecardresearch.com/cs/39641934/beacon.js"; el.parentNode.insertBefore(s, el); })(); </script> <noscript> <img src="https://sb.scorecardresearch.com/p?c1=2&c2=39641934&cv=3.9.1&cj=1"> </noscript>  <style type="text/css"> .post-cont-out, .post-cont-in { margin-right: 0; } .nav-links { display: none; } .nav-left-wrap { width: 60px; } .nav-logo-out { margin-left: -60px; } .nav-logo-in { margin-left: 60px; } .nav-logo-show { padding-right: 20px; width: 200px; height: 50px; } .nav-logo-show img { width: auto; padding-top: 5px; } .nav-left-width { width: 280px !important; } .nav-logo-out-fade { margin-left: -280px; } .nav-logo-in-fade { margin-left: 280px; } .share-count, .feat-info-views { display: none; }</style> <style type="text/css" id="custom-background-css"> body.custom-background { background-color: #f9f9f9; } </style> <link rel="icon" href="https://www.pymnts.com/wp-content/uploads/2022/11/cropped-PYMNTS-Icon-512x512-1.png?w=32" sizes="32x32" /> <link rel="icon" href="https://www.pymnts.com/wp-content/uploads/2022/11/cropped-PYMNTS-Icon-512x512-1.png?w=192" sizes="192x192" /> <link rel="apple-touch-icon" href="https://www.pymnts.com/wp-content/uploads/2022/11/cropped-PYMNTS-Icon-512x512-1.png?w=180" /> <meta name="msapplication-TileImage" content="https://www.pymnts.com/wp-content/uploads/2022/11/cropped-PYMNTS-Icon-512x512-1.png?w=270" /> <style> html { margin-top: 0px !important; } </style>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s);j.async=true;j.src="https://load.gtm.pymnts.com/4gb8jtcwxmzux.js?"+i;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','dzrxseq=aWQ9R1RNLVdWRldDRDk1JmFzPXk%3D&page=1');</script>  </head> <body> <style> .pymnt_ads { width: 100%; display: flex; justify-content: center; } .pymnt_ads img { width: 100%; height: auto; } .adContainer { max-height: 300px; margin: auto; } .adContainer img { max-height: 300px; } </style> <div id="PYMNT_ad" class="bg-dark pymnt_ads"> <div class="adContainer" data-ad-group="156701"> <div data-pymnt-trackid="2280596" data-pymnt-trackbid="1" class="pymnt-target" id="pymnt-726643296"><a data-no-instant="1" href="https://pages.awscloud.com/GLOBAL-field-DL-real-time-payments-infographic-learn.html?trk=d2306514-76db-4676-9624-aee1298d37ad&sc_channel=display+ads" rel="noopener" class="adv-link" target="_blank" aria-label="AWS Real-Time Payments Banner October 2024"><img src="https://www.pymnts.com/wp-content/uploads/2024/10/AWS-Real-Time-Payments-Banner-October-2024.gif" alt="" width="1336" height="266" /></a></div> </div> </div> <div class="container-scroller" id="headerContainerScroller"> <div class="main-header w-100"> <header class="mb-5 main-nav "> <div class="container-fluid p-0" id="header-2022-bs-container"> <div class="row g-0 border-mobile bg-black"> <div class="col-10 col-lg-9 d-flex justify-content-start align-items-center ps-3 ps-lg-5 py-0 bg-black py-1"> <div class="logo"> <a href="/"> <img width="100%" height="50" src="/wp-content/uploads/2023/04/PYMNTS_2023_logo_white.svg?v=1.1" class="card-img-top" alt="PYMNTS Logo"> </a> </div> </div> <div class="col-2 col-lg-3 justify-content-end align-items-center d-flex py-0 pe-3 pe-lg-5 bg-black"> <div class="row row-cols-auto"> <div class="col ms-auto d-flex justify-content-end align-items-center navbar-dark utility text-white"> <div class="search-container hide-mobile" style="bottom:15px;"> <div class="pymnts-search"> <form method="get" id="searchform" action="/"> <div style="display: flex;"> <input name="s" id="s" placeholder="SEARCH" type="search" class="search-bar border-0 px-1 mx-n2"> <button type="submit" class="search-icon-btn border-0 mx-0 px-0"> <i class="bi bi-search"></i> </button> </div> </form> </div> </div> <div class="hide-mobile ms-2"> <a href="/streaming/" class="text-uppercase fw-bolder" style="color:#00A469">WATCH NOW</a> | <a href="/subscribe/" class="text-white">SUBSCRIBE</a> </div> <button class="navbar-toggler hide-desktop" type="button" data-bs-toggle="collapse" data-bs-target="#main_nav"> <span class="navbar-toggler-icon"></span> </button> </div> </div> </div> <div class="col-12 col-lg-12 align-items-center border-top border-bottom border-dark px-0 mobile-display bg-white"> <nav class="navbar navbar-expand-lg navbar-light p-0"> <div class="container-fluid"> <div class="collapse navbar-collapse" id="main_nav"> <ul class="navbar-nav flex-fill navbar-nav-scroll"> <li class="nav-item hide-desktop"> <form class="d-flex mx-auto" method="get" role="search" id="searchform" action="/" style="max-width:250px;"> <input name="s" id="s" class="form-control me-0 fw-normal smaller text-light" type="search" placeholder="Search PYMNTS..." aria-label="Search"> <button class="btn btn-outline-success text-uppercase small fw-bold border-start-0" type="submit">Search</button> </form> </li> <li class="nav-item border-end border-dark align-items-start noborder-mobile ms-lg-5 mt-3 mt-lg-0"> <a href="https://tv.pymnts.com/" class="nav-link"><i class="bi bi-tv-fill"></i> PYMNTS TV</a> </li> <li class="nav-item"><a class="nav-link" href="/today-on-pymnts/"> Today </a></li> <li class="nav-item"><a class="nav-link" href="/topic/b2b/"> B2B </a></li> <li class="nav-item"><a class="nav-link" href="/topic/retail/"> Retail </a> </li> <li class="nav-item"><a class="nav-link" href="/topic/fintech/"> Fintech </a></li> <li class="nav-item"><a class="nav-link" href="/topic/connected-economy/"> Digital Transformation </a> </li> <li class="nav-item"><a class="nav-link" href="/topic/crypto/"> Crypto </a> </li> <li class="nav-item"><a class="nav-link" href="/topic/ai"> AI </a></li>    <li class="nav-item dropdown noborder-mobile d-none d-lg-block"> <a class="nav-link dropdown-toggle fw-bold" href="https://www.pymnts.com/pymnts-intelligence/" role="button" id="intelligence-link" data-bs-toggle="dropdown" aria-expanded="false"> PYMNTS<sup>®</sup> Intelligence </a> <ul class="dropdown-menu w-100 rounded-0" style="border-color:#ccc;"> <li class="mt-3"><a class="dropdown-item mb-2" style="font-size: 0.85rem;" href="/tracker">Trackers</a> </li> <li><a class="dropdown-item" href="/study" style="font-size: 0.85rem;">Proprietary Data Studies</a> </li> <li><a class="dropdown-item" href="/study/?filter-type=category&filter-items=pymnts-data-lab" style="font-size: 0.85rem;">PYMNTS Data Lab</a> </li> <li><a class="dropdown-item" href="/monitor-edge/" style="font-size: 0.85rem;">MonitorEdge Series</a> </li> </ul> </li> <div class="nav-item d-block d-lg-none my-4"> <li class="nav-item"> <a class="nav-link fw-bold" href="https://www.pymnts.com/pymnts-intelligence/" role="button"> PYMNTS<sup>®</sup> Intelligence </a></li> <li class="nav-item"><a class="nav-link" href="/tracker">Trackers</a> </li> <li class="nav-item"><a class="nav-link" href="/study">Proprietary Data Studies</a> </li> <li class="nav-item"><a class="nav-link" href="/study/?filter-type=category&filter-items=pymnts-data-lab">PYMNTS Data Lab</a> </li> <li class="nav-item"><a class="nav-link" href="/monitor-edge/">MonitorEdge Series</a> </li> </div> <li class="nav-item"><a class="nav-link" href="/topic/markets/"> Markets </a></li> <li class="nav-item"><a class="nav-link" href="/events/"> Events </a></li>  <li class="border-start border-dark nav-item dropdown has-megamenu noborder-mobile align-items-end me-lg-5"> <a href="#" class="nav-link dropdown-toggle no-border hide-mobile" data-bs-toggle="dropdown">More <i class="bi bi-three-dots-vertical"></i></a> <div class="dropdown-menu megamenu shadow border" role="menu"> <div class="row"> <div class="col px-0"> <div class="pb-2 pb-lg-0 g-0 d-flex flex-column flex-lg-row justify-content-lg-evenly"> <div class="mb-0 mb-lg-3 text-center text-md-start mx-auto mx-lg-0 ps-0"> <h6 class="fw-bold text-uppercase mb-2 mb-lg-3 small"> <a href="/topic">Topics</a> </h6> <div class="row row-cols-1 row-cols-md-3 g-md-5"> <div class="col"> <ul class="m-0 p-0"> <li><a href="/topic/ai/" class="text-nowrap">Artifical Intelligence</a></li> <li><a href="/topic/automotive/" class="text-nowrap">Connected Car</a> </li> <li><a href="/topic/buy-now-pay-later/" class="text-nowrap">Buy Now Pay Later</a></li> <li><a href="/topic/banking/" class="text-nowrap">Banking</a> </li> <li><a href="/topic/cloud/" class="text-nowrap">Cloud</a> </li> <li><a href="/topic/cross-border/" class="text-nowrap">Cross-Border Payments</a></li> </ul> </div> <div class="col"> <ul class="m-0 p-0"> <li><a href="/topic/gig-economy/" class="text-nowrap">Gig-Economy</a> </li> <li><a href="/topic/grocery-and-pharmacy/" class="text-nowrap">Grocery & Pharmacy</a></li> <li><a href="/topic/healthcare-payments/" class="text-nowrap">Healthcare Payments</a></li> <li><a href="/topic/insurtech/" class="text-nowrap">Insurtech</a> </li> <li><a href="/topic/smbs/" class="text-nowrap">Small & Medium Businesses</a> </li> <li><a href="/topic/social-platforms/" class="text-nowrap">Social Platforms</a></li> </ul> </div> <div class="col pe-0"> <ul class="m-0 p-0 mb-3"> <li><a href="/topic/subscription-commerce/" class="text-nowrap">Subscription Commerce</a></li> <li><a href="/topic/travel-payments/" class="text-nowrap">Travel</a> </li> <li><a href="/topic/techreg/" class="text-nowrap">TechREG<sup>®</sup></a> </li> <li><a href="/topic/real-time-payments/" class="text-nowrap">Real-Time Payments</a></li> <li><a href="/topic/restaurants/" class="text-nowrap">Restaurants</a> </li> <li class="nav-item"><a class="text-nowrap" href="/emea/"> EMEA </a></li> </ul> </div> </div> </div> <div class="vr hide-mobile"></div> <div class="ps-0 mx-auto mx-lg-0"> <h6 class="fw-bold text-uppercase mb-3 small hide-mobile"> Featured </h6> <div class="row"> <div class="col mt-2 mt-lg-0"> <div class="row"> <div class="col"> <ul class="m-0 p-0 d-flex flex-row flex-wrap flex-lg-nowrap flex-lg-column justify-content-center justify-content-lg-start"> <li class="me-4 me-lg-0 hide-desktop fw-bold small"> SEE ALSO:</li> <li class="me-4 me-lg-0"><a href="/tag/editors-picks/" class="text-nowrap small">Editor’s Picks</a></li> <li class="me-4 me-lg-0"><a href="/author/karen-webster/" class="text-nowrap small">Opinion</a> </li> <li class="me-4 me-lg-0"><a href="/connected-economy-index/" class="text-nowrap small">CE100 Index</a></li> <li class="me-4 me-lg-0"><a href="/topic/working-capital-liquidity" class="small text-nowrap">Working Capital & Liquidity</a></li> <li class="me-4 me-lg-0"> <a href="/cpi/" class="small text-nowrap text-primary">Competition Policy International</a><br> <span class="text-secondary smaller"><i>A PYMNTS Company</i></span> </li> </ul> </div> </div> </div> </div> </div> <div class="vr py-2 hide-mobile"></div> <div class="mb-3 text-center text-lg-start hide-mobile"> <h6 class="fw-bold text-uppercase mb-3 small"> Stay Current </h6> <div class="row"> <div class="col"> <ul class="m-0 p-0"> <li class="text-nowrap"><i class="bi bi-calendar"></i> <a href="/events/" class="text-nowrap small">Events</a> </li> <li class="text-nowrap"><i class="bi bi-envelope-plus"></i> <a href="/subscribe/" class="text-nowrap small">Subscribe</a> </li> <li class="text-nowrap"><i class="bi bi-people-fill"></i> <a href="/partnerships/" class="text-nowrap small">Become a Partner</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </li> </ul> </div> </div> </nav> </div> </div> <script> /* * Handle Pymnts Charts */ function getChartType(option) { const series = option.series; const isArray = Array.isArray(series); if (isArray) { console.log("series is array"); if (series[0].type) return series[0].type; } else { console.log("series is not array"); } console.log("SERIES", series); alert("UNKNOWN CHART"); } function adjustTitleLength(title) { let titleStr = title.replaceAll('<br>', ''); const max = 35; const titleWords = titleStr.split(' '); const titleArr = []; let curLine = titleWords[0] let count = curLine.length; for (let i = 1; i < titleWords.length; ++i) { count += titleWords[i].length; if (count > max) { titleArr.push(curLine); curLine = titleWords[i]; count = curLine.length; } else curLine += ' ' + titleWords[i]; } if (curLine.length) titleArr.push(curLine); return titleArr.join("\n"); } function adjustTitles(option) { if (option.title && option.title.text) option.title.text = adjustTitleLength(option.title.text); if (option.title && option.title.subtext) option.title.subtext = adjustTitleLength(option.title.subtext); } function adjustMobilePie(chartDom, option) { delete option.legend.top; option.legend.bottom = 0; const currentHeight = chartDom.clientHeight; chartDom.style.height = currentHeight + 60 + "px"; option.grid = {}; option.grid = { top: -30 } } function adjustMobileLine(chartDom, option) { const currentHeight = chartDom.clientHeight; chartDom.style.height = currentHeight + 35 + "px"; option.grid.height = 350; } function adjustMobileBar(chartDom, option) { // If vertical bar chart if (option.xAxis.type === 'value') { option.yAxis.show = false; } } function adjustToMobile(chartDom, option) { console.log("ADJUST TO MOBILE"); const chartType = getChartType(option); console.log('Chart Type', chartType); chartDom.style.margin = "" adjustTitles(option); const numTitleLines = option.title.text ? option.title.text.split("\n").length : 0; const numSubtitleLines = option.title.subtext ? option.title.subtext.split("\n").length : 0; const increase = (numTitleLines * 16) + (numSubtitleLines * 14); const curHeight = chartDom.clientHeight; chartDom.style.height = curHeight + increase + "px"; option.grid = {}; option.grid.top = increase + 50; option.tooltip.position = function(point, params, dom, rect, size) { console.log(dom.clientWidth, size.viewSize[0]) return [(size.viewSize[0] - dom.clientWidth) / 2, point[1]]; }; switch (chartType) { case 'bar': return adjustMobileBar(chartDom, option); case 'line': return adjustMobileLine(chartDom, option); case 'pie': return adjustMobilePie(chartDom, option); default: console.error('No Mobile adjustment for Chart Type: ', chartType); } } function mcwParser(str, token) { console.log('str', typeof str, str) const par = JSON.parse(str, (key, value) => { if (typeof value === 'string' && value.startsWith(token)) { const func = value.substring(8); return eval(func); } return value; }) return par; } async function loadPymntsCharts() { console.log('loadPymntsCharts'); const charts = document.querySelectorAll('.pymntsChart'); console.log('loadPymntsCharts charts', charts); for (let i = 0; i < charts.length; ++i) { let request = { url: `https://charts.pymnts.com:6300/id/${charts[i].getAttribute('id')}`, method: 'get' }; console.log('request', request); let response; try { response = await axios(request); var chartDom = charts[i]; console.log('loadPymntsCharts response', response.data); if (typeof response.data === 'undefined' || !response.data.length) return; console.log('loadPymntsCharts ready to rock and roll'); var option = mcwParser(response.data[0].option, 'funcxyz_'); console.log('loadPymntsCharts option', option); option.title.textStyle.fontSize = 14; option.title.textStyle.fontWeight = 'bold'; option.title.subtextStyle.fontSize = 12; chartDom.style.height = option.info.containerHeight ? option.info.containerHeight + 'px' : '500px'; chartDom.style.width = '90%'; chartDom.style.maxWidth = '1200px'; chartDom.style.margin = '1rem auto'; if (window.innerWidth <= 768) adjustToMobile(chartDom, option); var myChart = echarts.init(chartDom); myChart.setOption(option); if (option.info && option.info.source) { const parent = charts[i].parentNode; console.log('parentNode', parent); const node = document.createElement("div"); const below = option.info.below ? option.info.below : ''; node.innerHTML = below + "<br />Source: " + option.info.source; node.style.width = '90%'; node.style.maxWidth = '1200px'; node.style.margin = '1rem auto'; parent.appendChild(node); } } catch (e) { console.error('loadPymntsCharts error', e); } } } window.addEventListener('DOMContentLoaded', loadPymntsCharts); let lastYScroll = -1000000000 const handleHeaderScrolling = () => { const container = document.querySelector('header'); let position = container.style.position; lastYScroll = window.scrollY; } window.addEventListener('scroll', handleHeaderScrolling); </script> <script> const intelligenceLink = document.getElementById("intelligence-link"); const handleIntelligenceClick = () => { window.open("https://www.pymnts.com/pymnts-intelligence/", '_self') } intelligenceLink.addEventListener("click", handleIntelligenceClick) </script> </header> </div> </div> <style> h1, h2, h3, h4, h5 { text-transform:none!important; font-weight:700!important; } .modal-header .btn-x, .modal-header .btn-x:focus, .modal-header .btn-x:hover { box-sizing: content-box; width: 1em; height: 1em; padding: 0.25em 0.25em; color: #000; background: transparent url("data:image/svg+xml,%3csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16' fill='%23000'%3e%3cpath d='M.293.293a1 1 0 0 1 1.414 0L8 6.586 14.293.293a1 1 0 1 1 1.414 1.414L9.414 8l6.293 6.293a1 1 0 0 1-1.414 1.414L8 9.414l-6.293 6.293a1 1 0 0 1-1.414-1.414L6.586 8 .293 1.707a1 1 0 0 1 0-1.414z'/%3e%3c/svg%3e") center/1em auto no-repeat; border: 0; border-radius: 0.375rem; opacity: 0.5; background-color:#fff; } .wpcf7 form{ --bs-bg-opacity: 1; /* color: white; */ background-color: #EFEFEF !important; border-radius: var(--bs-border-radius) !important; padding: 3rem !important; box-shadow: 0 .2rem 1rem rgba(0, 0, 0, .1) !important; } .wpcf7 form a{ /* color: white; */ } .wpcf7 form em{ font-size: 12px } .wpcf7 form input[type=text], .wpcf7 form input[type=email], .wpcf7 form input[type=tel], .wpcf7 form select { width: 100%; border-radius: 0.375rem; height: 40px; border: none; font-size: 14px; } .wpcf7 form input[type=submit] { width: 100%; border-radius: 0.375rem; height: 40px; border: none; margin-top: 1rem; font-size: 1rem !important; border: 1px solid gray; } .wpcf7-response-output{ border: none !important; margin: 2em 0 1em !important; padding: 0 !important; } </style> <script>const postType = 'default'; </script> <div class="container my-5 article-post" id="singleContainer"> <div class="row " id="articlePost"> <div class="col-12 col-lg-8 ms-auto mb-4" id="insertArticle"> <h1 class="mb-4 text-center text-dark fw-bold display-6"> AI Speech Tools Stumble as Hallucination Problems Persist </h1> <div class="post-info-right left relative article-author-box mb-2"> <div class="post-info-name"> <div class="row"> <div class="col-6 my-auto"> <span class="post-info-text small muted text-uppercase">By</span> <span class="author-name vcard fn small muted text-uppercase fw-bold" itemprop="author"> <a href="https://www.pymnts.com/author/pymnts/" title="Posts by PYMNTS" rel="author">PYMNTS</a> </span> <span class="small muted d-none d-md-inline"> | </span> <span class="small muted text-uppercase d-block d-md-inline">October 29, 2024</span> </div> <div class="col-6 text-end my-auto">  <a href="https://www.facebook.com/sharer.php?u=https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/&t=AI+Speech+Tools+Stumble+as+Hallucination+Problems+Persist" title="Share on Facebook"><i class="bi bi-facebook me-1 text-dark"></i></a><a href="https://twitter.com/share?text=AI+Speech+Tools+Stumble+as+Hallucination+Problems+Persist -&url=https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/" title="Tweet This Post"><i class="bi bi-twitter-x mx-1 mx-1 text-dark"></i></a><a href="https://www.linkedin.com/shareArticle?mini=true&url=https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/&title=AI+Speech+Tools+Stumble+as+Hallucination+Problems+Persist&summary=&source=" title="Share on LinkedIn"><i class="bi bi-linkedin mx-1 mx-1 text-dark"></i></a><a href="mailto:?subject=AI Speech Tools Stumble as Hallucination Problems Persist&BODY=I found this article interesting and want to share it with you. Check it out: https://www.pymnts.com/artificial-intelligence-2/2024/ai-speech-tools-stumble-as-hallucination-problems-persist/"><i class="bi bi-envelope-fill ms-1 me-0 ms-1 me-md-1 text-dark"></i></a> <span class="d-none d-md-inline"> | </span> <span class="d-block d-md-inline"> <button class="d-none d-lg-inline-block noHover audioPlay border-0 px-0 article-play-button fw-normal py-1 my-0" type="button" value="Play"> <i class="bi bi-play-circle-fill mx-1 text-dark"></i></button> <button class="d-lg-none noHover audioPlay border-0 px-0 article-play-button fw-normal py-1 my-0" type="button" value="Play"><span class="listenToArticle small text-uppercase"></span><i class="bi bi-play-circle-fill text-dark mx-1"></i></button> <button class="noHover audioPause border-0 px-0 article-pause-button py-1 my-0"><i class="bi bi-pause-circle-fill text-dark mx-0"></i></button> </span> </div></div> </div> </div> <div id="post-feat-img" class="left relative mb-3"> <img class="py-desktop w-100 h-auto pymnts-featured-sm-image " width="1000" height="600" alt="openai" src="https://www.pymnts.com/wp-content/uploads/2024/10/OpenAI-whisper-chatbot.jpg?w=768" /> </div> <div class="post-feat-text"> </div>  <div id="pymnts-content2282424" class="single lh-article mt-1 lnk-article"> <p><span data-preserver-spaces="true">In a troubling discovery for businesses racing to automate customer service, </span><a class="editor-rtfLink" href="https://openai.com/index/whisper/" target="_blank" rel="noopener"><span data-preserver-spaces="true">OpenAI’s popular Whisper</span></a><span data-preserver-spaces="true"> transcription software </span><a class="editor-rtfLink" href="https://apnews.com/article/ai-artificial-intelligence-health-business-90020cdf5fa16c79ca2e5b6c4c9bbb14" target="_blank" rel="noopener"><span data-preserver-spaces="true">has been caught</span></a><span data-preserver-spaces="true"> adding fabricated text to conversations, including potentially harmful content that speakers never uttered.</span></p> <p><span data-preserver-spaces="true">The findings underscore a growing challenge for companies betting billions on AI to handle sensitive customer interactions, from call centers to medical offices. Even advanced language models continue to “hallucinate” or generate false information that could damage customer relationships or create legal liability.</span></p> <p><span data-preserver-spaces="true">“If a chatbot is providing shoppers with wrong or misleading answers and advice, it can be a big problem and might hurt the organization’s reputation,” </span><a class="editor-rtfLink" href="https://il.linkedin.com/in/iriszarecki" target="_blank" rel="noopener"><span data-preserver-spaces="true">Iris Zarecki</span></a><span data-preserver-spaces="true">, director of product marketing at AI company </span><a class="editor-rtfLink" href="https://www.k2view.com/" target="_blank" rel="noopener"><span data-preserver-spaces="true">K2view</span></a><span data-preserver-spaces="true">, told PYMNTS. “A couple of recent examples of this include Air Canada’s chatbot giving incorrect information to a traveler and arguing the chatbot is “responsible for its </span><span data-preserver-spaces="true">own</span><span data-preserver-spaces="true"> actions,” and an AI-powered chatbot created by New York City to help small business owners giving advice that misstates local policies and advised companies to violate the law.”</span></p> <h2>AI’s Hallucinations Problem</h2> <p><span data-preserver-spaces="true">The Associated Press </span><a class="editor-rtfLink" href="https://apnews.com/article/ai-artificial-intelligence-health-business-90020cdf5fa16c79ca2e5b6c4c9bbb14" target="_blank" rel="noopener"><span data-preserver-spaces="true">reported</span></a><span data-preserver-spaces="true"> that OpenAI’s Whisper stumbles on a basic task: accurately writing down what people say. Researchers found the AI transcription tool frequently invents text out of thin air, including disturbing content about violence and race. One study found hallucinations in 8 out of 10 transcripts. The glitch raises alarm bells as hospitals and clinics rush to adopt Whisper-based tools for patient consultations despite OpenAI’s explicit warnings against using it for high-risk scenarios.</span></p> <p><span data-preserver-spaces="true">Hallucinations in AI are defined as confident but inaccurate responses that are not justified by the training data used for the AI model, </span><a class="editor-rtfLink" href="https://www.applause.com/blog/author/chris-sheehan/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Chris Sheehan</span></a><span data-preserver-spaces="true">, senior vice president and general manager of strategic accounts at </span><a class="editor-rtfLink" href="https://www.applause.com/blog/author/chris-sheehan/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Applause</span></a><span data-preserver-spaces="true">, a company that does generative AI testing among other services, told PYMNTS. He said that</span></p> <p><span data-preserver-spaces="true">AI hallucinations occur when generative AI models create </span><span data-preserver-spaces="true">outputs that are nonsensical or inaccurate</span><span data-preserver-spaces="true">.</span> <a class="editor-rtfLink" href="https://www.applause.com/applause-2024-generative-ai-survey/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Applause’s 2024 Generative AI survey found that 37% of respondents</span></a><span data-preserver-spaces="true"> had experienced hallucinations.</span></p> <p><span data-preserver-spaces="true">“Presenting inaccurate or offensive information to customers is annoying and time-consuming, but more deeply, it erodes trust in the brand that it could deploy technology that was </span><span data-preserver-spaces="true">obviously</span><span data-preserver-spaces="true"> not properly tested and vetted,” Sheehan said. </span></p> <h2>Agents that Don’t Always Tell the Truth</h2> <p><span data-preserver-spaces="true">While both </span><a class="editor-rtfLink" href="https://blogs.nvidia.com/blog/what-is-agentic-ai/" target="_blank" rel="noopener"><span data-preserver-spaces="true">agentic AI</span></a><span data-preserver-spaces="true"> and chatbots can hallucinate, it’s important to distinguish between them, </span><a class="editor-rtfLink" href="https://www.linkedin.com/in/dan-balaceanu" target="_blank" rel="noopener"><span data-preserver-spaces="true">Dan Balaceanu</span></a><span data-preserver-spaces="true">, chief product officer at </span><a class="editor-rtfLink" href="https://www.druidai.com/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Druid AI</span></a><span data-preserver-spaces="true">, told PYMNTS. Chatbots enable natural interaction via text, voice, or both but are typically rule-based and only respond to specific keywords or phrases. On the other hand, AI agents can handle more complex conversations and provide personalized solutions to customers. These agents leverage advanced AI techniques like natural language processing and machine learning to provide customized answers to queries.</span></p> <p><span data-preserver-spaces="true">“AI hallucinations are a form of software application defect or error,” he added. “These are more problematic, though, because you can’t acknowledge them easily. You don’t get a blue screen or an error message in front of you. Instead, you get a nice and apparently correct response, which can be incredibly misleading.”</span></p> <p><span data-preserver-spaces="true">However, </span><a class="editor-rtfLink" href="https://cordial.com/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Cordial’s</span></a><span data-preserver-spaces="true"> Chief Product and Engineering Officer </span><a class="editor-rtfLink" href="https://www.linkedin.com/in/mhowland/" target="_blank" rel="noopener"><span data-preserver-spaces="true">Matt Howland</span></a><span data-preserver-spaces="true"> sees an upside to hallucinations. He told PYMNTS that AI’s creative departures from reality can be both a challenge and an opportunity. These quirks show up when AI models work with limited data or unclear instructions, sometimes leading to content ranging from mildly inaccurate to completely fantastical.</span></p> <p><span data-preserver-spaces="true">“What fascinates me is how marketers and brands can actually turn this seeming limitation into an advantage,” he added. “While we absolutely need accuracy for technical documentation and customer communications, these unexpected AI behaviors can spark creative breakthroughs in marketing campaigns and content creation. The key lies in knowing when to rein in AI’s imagination and when to let it roam free. With this, everyone should treat AI as a creative collaborator rather than a production tool.”</span></p> <p><i>For all PYMNTS AI coverage, subscribe to the daily<span class="apple-converted-space"> </span></i><a title="https://www.pymnts.com/subscribe/" href="https://www.pymnts.com/subscribe/" target="_blank" rel="noopener">AI Newsletter</a><i>.</i></p> <div class="pymnt-192ce7e57218ab614c2289e38cb67e01 pymnt-bottom-of-article" id="pymnt-192ce7e57218ab614c2289e38cb67e01"></div> <div id="bottom-ad"> <div data-pymnt-trackid="2280596" data-pymnt-trackbid="1" class="pymnt-target" id="pymnt-762008094"><a data-no-instant="1" href="https://pages.awscloud.com/GLOBAL-field-DL-real-time-payments-infographic-learn.html?trk=d2306514-76db-4676-9624-aee1298d37ad&sc_channel=display+ads" rel="noopener" class="adv-link" target="_blank" aria-label="AWS Real-Time Payments Banner October 2024"><img src="https://www.pymnts.com/wp-content/uploads/2024/10/AWS-Real-Time-Payments-Banner-October-2024.gif" alt="" width="1336" height="266" /></a></div> </div> <div class="row row-cols-1 row-cols-lg-1 recommended-articles" style="clear:both;"> <div class="col mb-1"> <h4 class="header-border text-uppercase small mb-0"> <span class="border-layer border-secondary"> Recommended </span> </h4> <div class="row item noBorderLast remove-col-3"> <div class="col-12 col-md-3 border-bottom border-light py-2 fw-bolder recommended-1"> <a href="https://www.pymnts.com/news/retail/2024/shoppers-want-a-good-deal-more-than-half-still-pay-full-price/" class="small recommended-link" rel="bookmark" title="Shoppers Want a Good Deal; More Than Half Still Pay Full Price">Shoppers Want a Good Deal; More Than Half Still Pay Full Price</a> </div> <div class="col-12 col-md-3 border-bottom border-light py-2 fw-bolder recommended-2"> <a href="https://www.pymnts.com/news/retail/2024/walmart-and-amazon-turn-to-nfl-to-score-holiday-shoppers/" class="small recommended-link" rel="bookmark" title="Walmart and Amazon Turn to NFL to Score Holiday Shoppers">Walmart and Amazon Turn to NFL to Score Holiday Shoppers</a> </div> <div class="col-12 col-md-3 border-bottom border-light py-2 fw-bolder recommended-3"> <a href="https://www.pymnts.com/news/fintech-investments/2024/november-is-no-turkey-as-fintech-ipo-roars-ahead-25-for-the-month/" class="small recommended-link" rel="bookmark" title="November Is No Turkey as FinTech IPO Roars Ahead 25% for the Month">November Is No Turkey as FinTech IPO Roars Ahead 25% for the Month</a> </div> <div class="col-12 col-md-3 border-bottom border-light py-2 fw-bolder recommended-4"> <a href="https://www.pymnts.com/news/loyalty-and-rewards-news/2024/ceo-interview-skincare-brand-takes-loyalty-and-data-personally/" class="small recommended-link" rel="bookmark" title="CEO Interview: Skincare Brand Takes Loyalty — and Data — Personally">CEO Interview: Skincare Brand Takes Loyalty — and Data — Personally</a> </div> </div> </div> <div class="col"> <div class="post-tags"> <span class="smaller fw-bold text-uppercase">See More In: </span><span class="smaller muted text-uppercase" itemprop="keywords"><a href="https://www.pymnts.com/tag/ai/" rel="tag">AI</a>, <a href="https://www.pymnts.com/tag/ai-hallucinations/" rel="tag">AI hallucinations</a>, <a href="https://www.pymnts.com/tag/chatbot/" rel="tag">chatbot</a>, <a href="https://www.pymnts.com/tag/connected-economy/" rel="tag">Connected Economy</a>, <a href="https://www.pymnts.com/tag/customer-service/" rel="tag">customer service</a>, <a href="https://www.pymnts.com/tag/digital-transformation/" rel="tag">digital transformation</a>, <a href="https://www.pymnts.com/tag/editors-picks/" rel="tag">Editor's Picks</a>, <a href="https://www.pymnts.com/tag/news/" rel="tag">News</a>, <a href="https://www.pymnts.com/tag/openai/" rel="tag">OpenAI</a>, <a href="https://www.pymnts.com/tag/pymnts-news/" rel="tag">PYMNTS News</a>, <a href="https://www.pymnts.com/tag/whisper/" rel="tag">Whisper</a></span> </div> </div> </div> </div> </div> <div id="sidebar-container" class="d-none d-lg-block col-3 ms-5 me-auto"> <div id="sidebar-wrap" class="small"> <h4 class="header-border text-uppercase mb-2 fs-6 small"> <span class="border-layer"> Trending News </span> </h4> <div class="d-flex mb-3"> <div class="item flex-grow-1 noBorderLast"> <div class="border-bottom border-light pb-2"> <a href="https://www.pymnts.com/innovation/2024/ex-disney-creative-chief-wants-to-rewrite-your-innovation-script/" title="Ex-Disney Creative Chief Wants to Rewrite Your Innovation Script" > Ex-Disney Creative Chief Wants to Rewrite Your Innovation Script </a> <br> </div> <div class="border-bottom border-light py-2"> <a href="https://www.pymnts.com/cfo/2024/95-of-middle-market-cfos-say-theyre-unprepared-for-future-regulatory-shifts/" title="95% of Middle-Market CFOs Say They're Unprepared for Future Regulatory Shifts"> 95% of Middle-Market CFOs Say They're Unprepared for Future Regulatory Shifts </a> <br> </div> <div class="border-bottom border-light py-2"> <a href="https://www.pymnts.com/restaurant-innovation/2024/pinks-hot-dogs-a-hollywood-icon-embraces-the-digital-age/" title="Pink’s Hot Dogs: A Hollywood Icon Embraces the Digital Age"> Pink’s Hot Dogs: A Hollywood Icon Embraces the Digital Age </a> <br> </div> </div> </div> <h4 class="header-border text-uppercase mb-2 fs-6 small"> <span class="border-layer"> The Big Story </span> </h4> <div class="d-flex mb-3"> <div class="item flex-grow-1 noBorderLast"> <div class="border-bottom border-light pb-2"> <a href="https://www.pymnts.com/innovation/2024/ex-disney-creative-chief-wants-to-rewrite-your-innovation-script/" title="Ex-Disney Creative Chief Wants to Rewrite Your Innovation Script" > Ex-Disney Creative Chief Wants to Rewrite Your Innovation Script </a> <br> </div> </div> </div> <style> #PYMNT_report_ad.pymnt_ads { width: 100%; display: flex; justify-content: center; } #PYMNT_report_ad.pymnt_ads img { width: 100%; height: auto; } </style> <div id="PYMNT_report_ad" class="pymnt_ads"> <div class="mb-5 mt-3"> <div data-pymnt-trackid="2280595" data-pymnt-trackbid="1" class="pymnt-target" id="pymnt-2031493272"><a data-no-instant="1" href="https://pages.awscloud.com/GLOBAL-field-DL-real-time-payments-infographic-learn.html?trk=d2306514-76db-4676-9624-aee1298d37ad&sc_channel=display+ads" rel="noopener" class="adv-link" target="_blank" aria-label="AWS-Real-Time-Payments-Ad-October-2024."><img src="https://www.pymnts.com/wp-content/uploads/2024/10/AWS-Real-Time-Payments-Ad-October-2024.gif" alt="" width="1122" height="1122" /></a></div> </div> </div> <h4 class="header-border text-uppercase mb-2 fs-6 small"> <span class="border-layer"> Featured News </span> </h4> <div class="d-flex mb-3"> <div class="item flex-grow-1 noBorderLast"> <div class="border-bottom border-light pb-2"> <a href="https://www.pymnts.com/cfo/2024/95-of-middle-market-cfos-say-theyre-unprepared-for-future-regulatory-shifts/" title="95% of Middle-Market CFOs Say They're Unprepared for Future Regulatory Shifts" > 95% of Middle-Market CFOs Say They're Unprepared for Future Regulatory Shifts </a> <br> </div> <div class="border-bottom border-light py-2"> <a href="https://www.pymnts.com/economy/2024/beyond-the-numbers-decoding-the-jolt-reports-impact-on-consumer-spending/" title="Beyond the Numbers: Decoding the JOLT Report's Impact on Consumer Spending"> Beyond the Numbers: Decoding the JOLT Report's Impact on Consumer Spending </a> <br> </div> <div class="border-bottom border-light py-2"> <a href="https://www.pymnts.com/aml/2024/new-year-new-aml-and-compliance-approach-for-financial-institutions/" title="New Year, New AML and Compliance Approach for Financial Institutions"> New Year, New AML and Compliance Approach for Financial Institutions </a> <br> </div> <div class="border-bottom border-light py-2"> <a href="https://www.pymnts.com/news/cfpb/2024/new-cfpb-proposed-rule-would-restrict-data-brokers-reach/" title="New CFPB Proposed Rule Would Restrict Data Brokers’ Reach"> New CFPB Proposed Rule Would Restrict Data Brokers’ Reach </a> <br> </div> <div class="border-bottom border-light py-2"> <a href="https://www.pymnts.com/news/ecommerce/2024/report-embedded-finance-turns-eyeballs-into-revenue-for-software-publishing-platforms/" title="Report: Embedded Finance Turns Eyeballs Into Revenue for Software Publishing Platforms"> Report: Embedded Finance Turns Eyeballs Into Revenue for Software Publishing Platforms </a> <br> </div> <div class="border-bottom border-light py-2"> <a href="https://www.pymnts.com/smbs/2024/data-driven-funding-fuels-restaurant-growth-and-fills-tables/" title="Data-Driven Funding Fuels Restaurant Growth and Fills Tables"> Data-Driven Funding Fuels Restaurant Growth and Fills Tables </a> <br> </div> <div class="border-bottom border-light py-2"> <a href="https://www.pymnts.com/fraud-prevention/2024/71-percent-of-financial-institutions-turn-to-ai-to-fight-faster-payments-fraud/" title="71% of Financial Institutions Turn to AI to Fight Faster Payments Fraud"> 71% of Financial Institutions Turn to AI to Fight Faster Payments Fraud </a> <br> </div> </div> </div> <h4 class="header-border text-uppercase fs-6 mb-2 mt-3"> <span class="border-layer">Subscribe</span> </h4> <div id="mlb2-5774674" class="ml-subscribe-form-5774674"> <form action="/wp-content/themes/flex-mag-sixspoke/mini-handler.php" method="post"> <input aria-label="email" aria-required="true" type="email" class="form-control rounded-0 shadow-none my-3 smaller" data-inputmask="" name="email" placeholder="EMAIL" autocomplete="email" required style="max-width:250px;"/> <div class="form-check mb-2"> <input id="pymnts_check" class="form-check-input rounded-0 shadow-none" type="checkbox" name="vars[main_nl]" value="1"> <label class="form-check-label" for="pymnts_check"> <b>PYMNTS Today</b> </label> </div> <div class="form-check mb-2"> <input id="ai_check" class="form-check-input rounded-0 shadow-none" type="checkbox" name="vars[ai_nl]" value="1"> <label class="form-check-label" for="ai_check"> <b>Artificial Intelligence</b> </label> </div> <div class="form-check mb-2"> <input id="crypto_check" class="form-check-input rounded-0 shadow-none" type="checkbox" name="vars[crypto_nl]" value="1"> <label class="form-check-label" for="crypto_check"> <b>Cryptocurrency</b> </label> </div> <div class="form-check mb-2"> <input id="b2b_check" class="form-check-input rounded-0 shadow-none" type="checkbox" name="vars[b2b_nl]" value="1"> <label class="form-check-label" for="b2b_check"> <b>B2B</b> </label> </div>  <div class="form-check mb-2"> <input id="dt_check" class="form-check-input rounded-0 shadow-none" type="checkbox" name="vars[digital_nl]" value="1"> <label class="form-check-label" for="dt_check"> <b>Digital Transformation</b> </label> </div> <button type="submit" class="btn smaller fw-bold my-2">SUBSCRIBE</button> <button disabled="disabled" style="display:none" type="button" class="loading"><div class="ml-form-embedSubmitLoad"></div> <span class="sr-only">Loading...</span> </button> <input type="hidden" id="token" name="token"/> </form> <script src="https://www.google.com/recaptcha/api.js?render=6Le36I4kAAAAAMCdrtj4Jb9rq43eln5c4Zt33TLI"></script> <script> function handleCaptcha() { console.log('handleCaptcha'); grecaptcha.ready(function() { grecaptcha.execute('6Le36I4kAAAAAMCdrtj4Jb9rq43eln5c4Zt33TLI', {action: 'subscriptions'}).then(function(token) { console.log('token', token); document.getElementById("token").value = token; }); // refresh token every minute to prevent expiration setInterval(function(){ grecaptcha.execute('6Le36I4kAAAAAMCdrtj4Jb9rq43eln5c4Zt33TLI', { action: 'subscriptions'}).then(function(token) { console.log( 'refreshed token:', token ); document.getElementById("token").value = token; }); }, 60000); }); } window.addEventListener('DOMContentLoaded', handleCaptcha); </script> </div>  <script src="https://cdn.jwplayer.com/libraries/RxUYnmul.js"></script> <script src="https://ssl.p.jwpcdn.com/live/channel-embed.js"></script> <script>jwLiveChannelSetup({ channelId: "JUELnFMu" });</script> <style> .jw-live-placeholder.jw-embed-text-placeholder,.jw-live-error{display: none;} .jw-embed-state-playing:before{ color: #222; float: left; font-size: .9rem; font-weight: 700; line-height: 100%; padding-top: 5px; position: relative; text-transform: uppercase; font-family: Roboto,sans-serif; padding-bottom: 10px; } .jw-embed-state-playing { padding-bottom: 25px; padding-top:25px; } </style>  <h4 class="header-border text-uppercase mb-2 fs-6 mt-3"> <span class="border-layer">Partner with PYMNTS</span> </h4> <p class="small">We’re always on the lookout for opportunities to partner with innovators and disruptors.</p> <a class="btn mb-4 text-uppercase smaller" style="padding;0.75rem;color: #434445;" href="/partnerships/">Learn More</a> </div> <div id="post-sidebar"> </div> </div> </div> </div> </div> </div> <div id="pymntsHiddenDiv" style="display:none"></div> <script src="https://code.responsivevoice.org/responsivevoice.js?key=1js7hkt8"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/echarts/5.4.1/echarts.min.js"></script> <script> /* * createElement: Creates an element and appends to parent * @param parent (Element | String): optional parent to attach child to. Can be a query selector or an actual element itself. * @param tag (String): element tag to create * @param c (String): optional class(es) of the element. Multiple classes are allowed when separated by a space. * @param text (String): optional innerText of the element * @param attributes (Obj): optional object whose key/value pairs will be added to the element (e.g. {src: 'https://google.com', id: 'myId'}) * @param style (Obj): optional set of styles to apply to the created element (e.g. {color: "red"}) * @return Element on success (the created child element); false on error (if tag contains invalid characters). * Example: createElement('body', 'div', 'hello-world-class hello-moon-class', 'Hello World', {id: 'helloWorldId'}, {color: 'blue'}); * Author: Michael Wood * License-1: Copyright February 2022. Michael Wood. All rights reserved. * License-2: BSD License for any company that employs Michael Wood either as a consultant or employee. */ function createElement (parent, tag, c = false, text = false, attributes = false, style = null) { let el = {}; try { el = document.createElement(tag); } catch (e) { return false; } let parentEl = null; try { if (parent) { if (typeof parent === 'string') parentEl = document.querySelector(parent); else parentEl = parent; if (parentEl) parentEl.appendChild(el); } if (c) el.className = c; if (text) el.innerText = text; if (attributes) { for (const [key, value] of Object.entries(attributes)) { el.setAttribute (key, value); }; } if (style) { for (const [key, value] of Object.entries(style)) { el.style[key] = value; }; } } catch (e) { console.error(e); return false; } return el } function createHTMLElement (parent, tag, c = false, html = false, attributes = false, style = null) { let el = {}; try { el = document.createElement(tag); } catch (e) { return false; } let parentEl = null; try { if (parent) { if (typeof parent === 'string') parentEl = document.querySelector(parent); else parentEl = parent; if (parentEl) parentEl.appendChild(el); } if (c) el.className = c; if (html) el.innerHTML = html; if (attributes) { for (const [key, value] of Object.entries(attributes)) { el.setAttribute (key, value); }; } if (style) { for (const [key, value] of Object.entries(style)) { el.style[key] = value; }; } } catch (e) { console.error(e); return false; } return el } const I = id => document.getElementById(id); const Q = val => document.querySelector(val); const A = val => document.querySelectorAll(val); /* * Handle signup form here */ function handleRegistration () { const pymntsDeviceIdEl = I('userDeviceId'); console.log('userDeviceId', pymntsDeviceIdEl); if (!pymntsDeviceIdEl) return; // let cookie = {}; // document.cookie.split(';').forEach(function(el) { // let [key,value] = el.split('='); // cookie[key.trim()] = value; // }) // console.log('userDeviceId Cookie', cookie[cookieName]; } window.addEventListener('DOMContentLoaded', handleRegistration); /* * infinite scrolling */ let nextArticle = 1; let loadedArticles = []; let relatedArticles = []; let host = window.location.hostname; let curArticle = null; let showingArticle = 'orig'; let sidebarWrap = null; let sidebarFreezeTrigger = null; let pathTitles = []; let curPath = window.location.pathname;; let curTitle = document.title; let currentPath = window.location.pathname; let Links = JSON.parse('{"current":"https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/ai-speech-tools-stumble-as-hallucination-problems-persist\/","latest":["https:\/\/www.pymnts.com\/innovation\/2024\/ex-disney-creative-chief-wants-to-rewrite-your-innovation-script\/","https:\/\/www.pymnts.com\/cfo\/2024\/95-of-middle-market-cfos-say-theyre-unprepared-for-future-regulatory-shifts\/","https:\/\/www.pymnts.com\/restaurant-innovation\/2024\/pinks-hot-dogs-a-hollywood-icon-embraces-the-digital-age\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/openai-names-coinbase-marketing-chief-kate-rouch-as-first-cmo\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/global-retailers-ramp-up-use-of-ai-shopping-tools\/","https:\/\/www.pymnts.com\/economy\/2024\/beyond-the-numbers-decoding-the-jolt-reports-impact-on-consumer-spending\/","https:\/\/www.pymnts.com\/mastercard\/2024\/mastercard-and-consumer-advocate-agree-to-settle-british-swipe-fee-lawsuit\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/aws-and-anthropic-to-build-5x-larger-supercomputer\/","https:\/\/www.pymnts.com\/transportation\/2024\/transflo-debuts-fuel-payment-management-tool-for-trucking-firms\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/social-engineering-game-exposes-ais-achilles-heel-experts-say\/","https:\/\/www.pymnts.com\/news\/b2b-payments\/2024\/sage-debuts-ai-tools-for-small-business-accounting-teams\/","https:\/\/www.pymnts.com\/news\/ecommerce\/2024\/thredup-sells-european-business-remix-to-focus-on-us\/","https:\/\/www.pymnts.com\/news\/regulation\/2024\/ftc-alleges-data-brokers-sold-sensitive-location-data\/","https:\/\/www.pymnts.com\/digital-first-banking\/2024\/shastic-and-meridianlink-partner-on-workflow-automation-for-financial-institutions\/","https:\/\/www.pymnts.com\/walmart\/2024\/walmart-wraps-2-3-billion-vizio-purchase-to-bolster-retail-media\/","https:\/\/www.pymnts.com\/news\/regulation\/2024\/follow-the-money-fdics-push-for-transparency-in-bank-fintech-partnerships\/","https:\/\/www.pymnts.com\/news\/2024\/logility-adds-new-ai-capabilities-to-supply-chain-management-offering\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/ai-rewrites-the-rules-of-car-sales\/","https:\/\/www.pymnts.com\/aml\/2024\/new-year-new-aml-and-compliance-approach-for-financial-institutions\/","https:\/\/www.pymnts.com\/news\/cfpb\/2024\/new-cfpb-proposed-rule-would-restrict-data-brokers-reach\/","https:\/\/www.pymnts.com\/news\/ecommerce\/2024\/shopify-merchants-see-black-friday-cyber-monday-sales-leap-24percent\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/foot-locker-reportedly-expanding-home-court-collaboration-with-nike\/","https:\/\/www.pymnts.com\/shipping\/2024\/holiday-shipping-costs-rise-as-fedex-and-ups-extend-surcharge-windows\/","https:\/\/www.pymnts.com\/amazon\/2024\/amazon-reports-record-sales-during-black-friday-week-and-cyber-monday\/","https:\/\/www.pymnts.com\/supply-chain\/2024\/santander-and-pemberton-launch-supply-chain-solution-invensa\/","https:\/\/www.pymnts.com\/blockchain\/2024\/compliance-divides-stablecoin-market-why-cfos-and-treasury-teams-should-care\/","https:\/\/www.pymnts.com\/legal\/2024\/judge-denies-american-express-motion-to-dismiss-federal-antitrust-lawsuit\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/uk-retailers-see-bad-start-to-the-festive-season\/","https:\/\/www.pymnts.com\/bnpl\/2024\/bnpl-provider-affirm-adds-8-merchant-partnerships\/","https:\/\/www.pymnts.com\/apple\/2024\/apples-developer-fees-face-995-million-uk-legal-challenge\/","https:\/\/www.pymnts.com\/news\/ipo\/2024\/fca-chief-appears-to-pave-way-for-shein-uk-ipo\/","https:\/\/www.pymnts.com\/news\/ecommerce\/2024\/report-embedded-finance-turns-eyeballs-into-revenue-for-software-publishing-platforms\/","https:\/\/www.pymnts.com\/smbs\/2024\/data-driven-funding-fuels-restaurant-growth-and-fills-tables\/","https:\/\/www.pymnts.com\/fraud-prevention\/2024\/71-percent-of-financial-institutions-turn-to-ai-to-fight-faster-payments-fraud\/","https:\/\/www.pymnts.com\/data\/2024\/trapped-payments-data-becomes-retails-hidden-gold-mine\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/discount-retailers-dollar-stores-may-show-both-consumer-spending-and-pulling-back\/","https:\/\/www.pymnts.com\/acquisitions\/2024\/corpay-expands-corporate-payments-business-with-acquisition-of-gps\/","https:\/\/www.pymnts.com\/healthcare\/2024\/fsa-store-adds-deadline-tool-to-help-consumers-use-fsa-funds\/","https:\/\/www.pymnts.com\/news\/investment-tracker\/2024\/9fin-raises-50-million-for-ai-powered-analytics-platform-for-debt-capital-markets\/","https:\/\/www.pymnts.com\/news\/banking\/2024\/occ-rates-3-financial-institutions-outstanding-in-cra-performance-evaluations\/","https:\/\/www.pymnts.com\/news\/b2b-payments\/2024\/construction-sectors-digital-makeover-includes-easier-working-capital-access\/","https:\/\/www.pymnts.com\/amazon\/2024\/amazon-debuts-aws-data-transfer-terminals-for-faster-cloud-uploads\/","https:\/\/www.pymnts.com\/news\/regulation\/2024\/ftc-orders-goat-to-pay-2-million-alleging-shipping-violations\/","https:\/\/www.pymnts.com\/news\/b2b-payments\/2024\/treasurers-step-into-spotlight-as-strategic-backbone-of-21st-century-businesses\/","https:\/\/www.pymnts.com\/retail-2\/2024\/brands-retailers-turn-to-experiential-retail-to-woo-consumers\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/browser-company-heralds-arrival-of-ai-centric-browser-dia\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/cooperating-ai-agents-could-redefine-how-we-shop-and-sell\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/hfsc-leaders-seek-federal-study-of-ais-impact-on-financial-services\/","https:\/\/www.pymnts.com\/consumer-payments-2\/2024\/clearing-house-settles-record-2-6-trillion-in-black-friday-payments\/","https:\/\/www.pymnts.com\/bank-regulation\/2024\/suit-against-synapse-partner-banks-spotlights-risks-of-commingled-funds\/","https:\/\/www.pymnts.com\/cryptocurrency\/2024\/brazil-considers-banning-stablecoin-withdrawals-to-self-custodial-wallets\/","https:\/\/www.pymnts.com\/cryptocurrency\/2024\/orbital-debuts-dashboard-to-track-stablecoin-payment-trends\/","https:\/\/www.pymnts.com\/cryptocurrency\/2024\/coinbase-integrates-apple-pay-into-crypto-onboarding-solution\/","https:\/\/www.pymnts.com\/news\/banking\/2024\/crypto-and-fintech-cry-foul-over-debanking-could-real-issue-lie-in-risk\/","https:\/\/www.pymnts.com\/cryptocurrency\/2024\/bitgo-debuts-platform-for-retail-cryptocurrency-customers\/","https:\/\/www.pymnts.com\/acquisitions\/2024\/deel-bolsters-payment-infrastructure-in-europe-with-atlantic-money-acquisition\/","https:\/\/www.pymnts.com\/news\/social-commerce\/2024\/tiktok-woos-amazon-sellers-in-spite-of-us-ban-threat\/","https:\/\/www.pymnts.com\/bank-regulation\/2024\/monetary-authority-of-singapore-fines-jpmorgan-over-inaccurate-disclosures\/","https:\/\/www.pymnts.com\/news\/investment-tracker\/2024\/nvida-helps-cloud-group-nebius-raise-700-million\/","https:\/\/www.pymnts.com\/bnpl\/2024\/pymnts-data-bnpl-faces-headwinds-in-brick-and-mortar-settings\/","https:\/\/www.pymnts.com\/partnerships\/2024\/mesh-and-mri-partner-on-spend-management-for-real-estate-companies\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/ai-explained-the-fine-art-of-ai-optimization\/","https:\/\/www.pymnts.com\/cybersecurity\/2024\/staying-safe-from-ais-surging-enterprise-threat-this-cyber-monday\/","https:\/\/www.pymnts.com\/news\/security-and-risk\/2024\/revolut-facing-wave-of-complaints-over-app-fraud-claims\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/aws-ceo-companies-zero-in-on-most-valuable-ai-applications\/","https:\/\/www.pymnts.com\/news\/investment-tracker\/2024\/nvidia-challenger-tenstorrent-gets-700-million-to-bolster-ai-tech\/","https:\/\/www.pymnts.com\/consumer-insights\/2024\/44percent-of-uk-consumers-plan-to-use-digital-wallets-beyond-payments\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/openai-reportedly-weighing-the-addition-of-ads-to-ai-products\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/whole-foods-courts-new-customers-with-smaller-footprint-daily-shop\/","https:\/\/www.pymnts.com\/digital-payments\/2024\/71percent-of-german-consumers-used-a-digital-wallet-in-the-past-year\/","https:\/\/www.pymnts.com\/news\/2024\/black-friday-spending-approaches-11-billion-fueled-by-ecommerce\/","https:\/\/www.pymnts.com\/connectedeconomy\/2024\/ceo-interview-squire-creates-new-operating-system-for-neighborhood-barbershops\/","https:\/\/www.pymnts.com\/news\/b2b-payments\/2024\/b2b-payments-enter-new-era-innovation-transformation\/","https:\/\/www.pymnts.com\/accounts-payable\/2024\/accounts-payable-takes-the-high-road-to-ai-powered-growth-engine\/","https:\/\/www.pymnts.com\/news\/artificial-intelligence\/2024\/ai-gives-account-analysis-a-21st-century-makeover\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/genai-powers-97-of-cmos-customer-service-strategies\/","https:\/\/www.pymnts.com\/connectedeconomy\/2024\/ce-100-index-ends-holiday-shortened-trading-week-1-4-higher\/","https:\/\/www.pymnts.com\/meta\/2024\/meta-reportedly-planning-10-billion-global-undersea-cable-network\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/big-tech-benefits-the-most-as-chatgpt-turns-2\/","https:\/\/www.pymnts.com\/cryptocurrency\/2024\/crypto-boom-still-has-retail-investors-sitting-on-sidelines\/","https:\/\/www.pymnts.com\/politics\/2024\/jpmorgan-ceo-dimon-serves-as-sounding-board-for-trump\/","https:\/\/www.pymnts.com\/blockchain\/2024\/aeon-debuts-authorization-payments-on-the-ton-blockchain\/","https:\/\/www.pymnts.com\/smbs\/2024\/white-house-raises-cap-on-small-business-loans\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/shoppers-shun-retailers-that-charge-for-returns\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/openai-hopes-apple-partnership-can-give-it-1-billion-users\/","https:\/\/www.pymnts.com\/artificial-intelligence-2\/2024\/elon-musk-sues-to-stop-openais-for-profit-transformation\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/black-friday-online-sales-jump-14-amid-modest-in-store-growth\/","https:\/\/www.pymnts.com\/consumer-payments\/2024\/construction-accident-triggers-106-million-italian-payments-outage\/","https:\/\/www.pymnts.com\/the-weekender\/2024\/cyber-monday-from-dial-up-dreams-to-digital-dollars\/","https:\/\/www.pymnts.com\/digital-identity\/2024\/ec-adopts-technical-standards-for-eu-digital-identity-wallets\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/temu-and-shein-target-toy-sales-while-growing-in-us-and-europe\/","https:\/\/www.pymnts.com\/economy\/2024\/bank-of-england-seeks-ability-to-lend-to-non-bank-financial-institutions\/","https:\/\/www.pymnts.com\/news\/ecommerce\/2024\/convenience-drives-growing-adoption-of-mobile-shopping\/","https:\/\/www.pymnts.com\/google\/2024\/canadas-competition-bureau-sues-google-for-anti-competitive-advertising-services\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/holiday-shoppers-wait-for-deals-before-buying\/","https:\/\/www.pymnts.com\/aml\/2024\/report-wise-implements-regulators-recommendations-to-bolster-aml-programs\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/shoppers-want-a-good-deal-more-than-half-still-pay-full-price\/","https:\/\/www.pymnts.com\/news\/retail\/2024\/walmart-and-amazon-turn-to-nfl-to-score-holiday-shoppers\/","https:\/\/www.pymnts.com\/news\/fintech-investments\/2024\/november-is-no-turkey-as-fintech-ipo-roars-ahead-25-for-the-month\/","https:\/\/www.pymnts.com\/news\/loyalty-and-rewards-news\/2024\/ceo-interview-skincare-brand-takes-loyalty-and-data-personally\/"]}'); let CurLinkIndex = 0; Links.latest = Links.latest.filter(url => url !== Links.current); let partialsAlreadyLoaded = []; async function loadNextArticle(first = false) { // if (currentPath === '/news/payment-methods/2023/payments-are-sexy-again-at-ikea-stores-and-website/') { // Q('.recommended-articles').style.display = 'none'; // return; // } console.log('loadNextArticle', partialsAlreadyLoaded); if (CurLinkIndex >= Links.latest.length) return false; let nextUrl = Links.latest[CurLinkIndex++]; let test = partialsAlreadyLoaded.indexOf(nextUrl); let request = { url: nextUrl + '?postType=partial', method: 'get' }; let data = null; try { let response = await axios(request); data = response.data; } catch (e) { console.error(e); } partialsAlreadyLoaded.push(nextUrl); curArticle = createHTMLElement(I('insertArticle'), 'div', null, data, {id: `article-number-${nextArticle}`, urlinfo: nextUrl}); console.log('curArticle', curArticle); lastArticle = curArticle; curPath = nextUrl; console.log('curPath', curPath); setupArticleListening(curArticle); let containerScroller = curArticle.querySelector('.container-scroller'); containerScroller && containerScroller.classList && containerScroller.classList.add('d-none'); let articlePost = curArticle.querySelector('.article-post'); let h1 = curArticle.querySelector('h1'); let title = h1.innerText; curTitle = title; pathTitles.push({ path: nextUrl, title }); ++nextArticle; if (!first) { const url = new URL(nextUrl); triggerPageView(url.pathname); } else { setTimeout(() => { const url = new URL(nextUrl); triggerPageView(url.pathname); }, 12000); } } let lastUrlViewed = null; function registerPageView(url, tracker) { console.log('registerPageView', url, tracker); console.log('deviceIsBlockingAnalytics', deviceIsBlockingAnalytics); if (url === lastUrlViewed) { console.log('triggerPageView url === lastUrlViewed') return; } const info = pathTitles.find(entry => entry.path.indexOf(url) !== -1); if (!info) { console.log('triggerPageView !info', url, pathTitles) return; } lastUrlViewed = url; tracker.set('page', url); tracker.send('pageview', { 'title': info.title, 'url': url }); gtag("event", "pymnts_device_visit", { path: url }); if (!deviceIsBlockingAnalytics) doNotProxyReport(url); //reportPageToGoogle(url, info.title); console.log('fTest url title', url, info.title); //sendPageView(url, info.title); //console.log('triggerPageView registered url', info.title, url); } let firstTrigger = true; function triggerPageView (url, scrollingUp = false) { // if (scrollingUp) { // console.log('scrollingUp', url, window.location); // const request = { // url: `https://${window.location.hostname}/infiniteScroll.php`, // method: 'post', // data: { // path: url // } // } // axios(request) // .then(response => {console.log('scrollingUp', response.data)}) // .catch(error => console.error(error)); // } console.log('triggerPageView', url); if (!googleTracker) { let count = 0; let intervalId = setInterval(() => { ++count; if (googleTracker || count > 5) { clearInterval(intervalId); console.log('tracker', googleTracker); registerPageView(url, googleTracker); return; } }, 500); } else { console.log('tracker', googleTracker); registerPageView(url, googleTracker); } } let articleIsBeingSpoken = false; function setupArticleListening(el) { let playButton = el.querySelector('.bi-play-circle-fill'); let pauseButton = el.querySelector('.bi-pause-circle-fill'); let text = el.querySelector('.lh-article').innerText; let headline = el.querySelector('h1').innerText; if (headline) text = headline + '. ' + text; if (playButton) { playButton.addEventListener('click', () => { if (!articleIsBeingSpoken || playButtonPressed !== playButton) { responsiveVoice.speak(text, "US English Male"); articleIsBeingSpoken = true; //playButtonPressed = playButton; } else { responsiveVoice.resume(); } }) } if (pauseButton) { pauseButton.addEventListener('click', () => { responsiveVoice.pause(); }) } } let subscribeIsShown = false; function setVideoSubscribeLocation() { const video = I('articleVideo'); if (!video) return; const subscribe = I('videoSubscribe'); if (!subscribe) return; const videoRect = video.getBoundingClientRect(); const subscribeRect = subscribe.getBoundingClientRect(); const xDiff = videoRect.width - subscribeRect.width; const yDiff = videoRect.height - subscribeRect.height; const xOffset = (xDiff/2) + 'px'; const yOffset = (yDiff*(1/4)) + 'px'; subscribe.style.left = xOffset; subscribe.style.top = yOffset; } function showSubscribe() { let subscribe = I('videoSubscribe'); if (!subscribeIsShown) { subscribe.classList.remove('d-none'); setVideoSubscribeLocation(); subscribe.style.opacity = 1; subscribeIsShown = true; } } function hideSubscribe() { let subscribe = I('videoSubscribe'); if(subscribeIsShown) { subscribe.classList.add('d-none'); subscribe.style.opacity = 0; subscribeIsShown = false; } } function handleTimeUpdating(e) { const video = I('articleVideo'); const ending = video.duration - 5.5; if (ending < 0) ending = 0; if (video.currentTime >= ending) { showSubscribe(); } else { hideSubscribe(); } } function handleVideoPlaying(e, video) { console.log(video); console.log ('duration', video.duration); const ending = video.duration - 5; if (ending < 0) ending = 0; video.addEventListener('timeupdate', handleTimeUpdating); } function setupVideoCallToAction () { const video = I('articleVideo'); if (!video) return; video.addEventListener('play', (e) => handleVideoPlaying(e, video)); } let userIsAuthenticated = false; function isAuthenticatedUser () { return localStorage.getItem('pymnts.authorized') ? true : false; } function processChart (id) { var chartDom = document.getElementById(id); var myChart = echarts.init(chartDom); var option; option = { grid: { containLabel: true }, title: [ { text: "Types of digital payment methods\nused in the last month", textStyle: { color: 'black', lineHeight: 22 }, x: 'center' } ], tooltip: { trigger: 'item' }, yAxis: { type: 'category', data: [ 'Another wallet', 'Other', 'Voice payments', 'QR payments', 'Face payments', 'Samsung Pay', 'Cryptocurrency', 'Walmart Pay', 'Store Card', 'EBT', 'BNPL', 'Prepaid card', 'Peer to Peer', 'Google Pay', 'Apple Pay', 'Bank transfer', 'PayPal', 'Credit card', 'Debit card' ], axisLabel: { color: 'black' }, axisTick: { show: false } }, xAxis: { type: 'value', axisLabel: { formatter: '{value}%', color: 'black' } }, series: [ { data: [ 0.9, 1.4, 3.5, 4.5, 4.7, 6.3, 7.9, 8.2, 9.1, 10.8, 11.0, 14.7, 15.4, 15.5, 20.8, 34.9, 53.2, 57.4, 64.6 ], type: 'bar', showBackground: true, itemStyle: { color: (params) => { return params.name === 'EBT' ? 'rgba(0,89,227, .4)' : 'rgba(0,89,227, .8)'; } }, backgroundStyle: { color: 'rgba(180, 180, 180, 0.2)' }, label: { show: true, position: 'right', // inside formatter: (value) => `${value.data}%` }, axisLabel: { formatter: '{value} %' } } ] }; option && myChart.setOption(option); } function insertPymntsCharts() { console.log('insertPymntsCharts'); const charts = A('.pymnts-chart'); console.log('insertPymntsCharts charts', charts) if (!charts.length) return; for (let i = 0; i < charts.length; ++i) { const chartId = charts[i].getAttribute('id'); console.log('chartId', chartId); processChart(chartId); } } async function pageIsLoaded() { console.log('pageIsLoaded', window.location.pathname); // console.log('Links', CurLinkIndex, Links); insertPymntsCharts(); console.log('cookies', cookies); //if (window.location.search === '?emailSent=true') alert ("Verification email has been sent.\nPlease check your inbox.") setupArticleListening(document); setupVideoCallToAction(); sidebarWrap = I('sidebar-wrap'); pathTitles.push({ path: location.pathname, title: Q('h1').innerText }); triggerPageView(curPath); loadNextArticle(true); } function handleScrolling() { //console.log('handleScrolling', curArticle, curPath); let curArticleBox = null; let curArticleId = null; if (curArticle) { curArticleId = curArticle.getAttribute('id'); //console.log('curArticleId', curArticleId); curArticleBox = curArticle.getBoundingClientRect(); //console.log('curArticle box', window.innerHeight, curArticleBox) if (curArticleBox.y <= window.innerHeight) { console.group(); console.log('handleScrolling have curArticle'); document.title = curTitle; const state = { 'page_id': 1, 'user_id': 5 } history.replaceState(state, '', curPath); const urlInfo = curArticle.getAttribute('urlinfo'); console.log('curArticle urlInfo', urlInfo); let test = partialsAlreadyLoaded.indexOf(urlInfo); console.log('test', test, partialsAlreadyLoaded.length); ++test; if (test && test === partialsAlreadyLoaded.length) { curArticle = null; loadNextArticle(); } else { const urlInfo = I(curArticleId).getAttribute('urlinfo'); const url = new URL(urlInfo); triggerPageView(url.pathname); curArticle = I(`article-number-${test+1}`); curPath = curArticle.getAttribute('urlinfo'); console.log('curPath', curPath); } showingArticle = curArticleId; console.log('showingArticle', showingArticle); console.log('curArticle', curArticle); console.groupEnd(); } } // handle scrolling up if (showingArticle !== 'orig') { const showingArticleBox = I(showingArticle).getBoundingClientRect(); if (showingArticleBox.y > window.innerHeight) { let parts = showingArticle.split('-'); let num = Number(parts[2]); if (num === 1) { showingArticle = 'orig'; console.log('showingArticle', showingArticle); const url = new URL(Links.current); triggerPageView(url.pathname, true); const state = { 'page_id': 1, 'user_id': 5 } history.replaceState(state, '', Links.current); curArticle = I('article-number-1'); console.log('curArticle', curArticle); curPath = curArticle.getAttribute('urlinfo'); console.log('curPath', curPath); } else { showingArticle = `article-number-${num - 1}`; console.log('showingArticle', showingArticle); curArticle = I(`article-number-${num}`); console.log('curArticle', curArticle); curPath = curArticle.getAttribute('urlinfo'); console.log('curPath', curPath); const urlInfo = I(showingArticle).getAttribute('urlinfo'); console.log('urlinfo', urlInfo); const url = new URL(urlInfo); triggerPageView(url.pathname, true); const state = { 'page_id': 1, 'user_id': 5 } history.replaceState(state, '', urlInfo); } } } let singleContainer = I('singleContainer').getBoundingClientRect(); if (sidebarWrap) { sidebarRect = sidebarWrap.getBoundingClientRect(); sidebarTop = sidebarRect.y; sidebarBottom = sidebarRect.y + sidebarRect.height; if (sidebarFreezeTrigger && window.scrollY < sidebarFreezeTrigger) { sidebarFreezeTrigger = null; sidebarWrap.style.position = 'static'; sidebarWrap.style.bottom = 'auto'; } else if (sidebarBottom <= window.innerHeight) { if(sidebarWrap.style.position !== 'fixed') { sidebarWrap.style.position = 'fixed'; sidebarWrap.style.bottom = '0px'; sidebarWrap.style.width = `${(singleContainer.width * .25) - 24}px`; sidebarFreezeTrigger = window.scrollY; } } } } function handleVideoResizing() { console.log('videoResize'); if (subscribeIsShown) setVideoSubscribeLocation(); } document.addEventListener('fullscreenchange', handleVideoResizing, false); document.addEventListener('mozfullscreenchange', handleVideoResizing, false); document.addEventListener('MSFullscreenChange', handleVideoResizing, false); document.addEventListener('webkitfullscreenchange', handleVideoResizing, false); function pageIsResized() { if (subscribeIsShown) setVideoSubscribeLocation(); let sidebarContainer = I('sidebar-container'); if(!sidebarContainer) return; let size = 'xxl'; if(window.innerWidth < 576) size = 'xs'; else if(window.innerWidth < 768) size = 'md'; else if(window.innerWidth < 992) size = 'lg'; else if(window.innerWidth < 1200) size = 'xl'; else size = 'xxl'; console.log(size); switch(size) { case 'xs': case 'md': sidebarContainer.classList.remove('d-lg-block'); sidebarContainer.classList.add('d-none'); sidebarContainer.style.display = 'none'; break; case 'lg': case 'xl': case 'xxl': sidebarContainer.classList.add('d-lg-block'); sidebarContainer.classList.remove('d-none'); sidebarContainer.style.display = 'block'; break; } let singleContainer = I('singleContainer').getBoundingClientRect(); if (sidebarWrap) sidebarWrap.style.width = `${(singleContainer.width * .25) - 24}px`; let insertArticle = I('insertArticle').getBoundingClientRect(); sidebarContainer.style.display = 'static'; } window.addEventListener('scroll', handleScrolling); window.addEventListener('DOMContentLoaded', pageIsLoaded); window.addEventListener('resize', pageIsResized); document.addEventListener( 'wpcf7mailsent', (event) => { console.log("wpcf7mailsent", event.detail); const submitLink = event.detail.inputs.filter(input => input.name === 'submit-link'); if (submitLink && submitLink.length){ window.open(submitLink[0].value); } }, false ); </script> <script>(function(){var advanced_ads_ga_UID="G-3WHRCQ5780",advanced_ads_ga_anonymIP=!!1;window.advanced_ads_check_adblocker=function(t){var n=[],e=null;function a(t){var n=window.requestAnimationFrame||window.mozRequestAnimationFrame||window.webkitRequestAnimationFrame||function(t){return setTimeout(t,16)};n.call(window,t)}return a((function(){var t=document.createElement("div");t.innerHTML=" ",t.setAttribute("class","ad_unit ad-unit text-ad text_ad pub_300x250"),t.setAttribute("style","width: 1px !important; height: 1px !important; position: absolute !important; left: 0px !important; top: 0px !important; overflow: hidden !important;"),document.body.appendChild(t),a((function(){var a,o,i=null===(a=(o=window).getComputedStyle)||void 0===a?void 0:a.call(o,t),d=null==i?void 0:i.getPropertyValue("-moz-binding");e=i&&"none"===i.getPropertyValue("display")||"string"==typeof d&&-1!==d.indexOf("about:");for(var c=0,r=n.length;c<r;c++)n[c](e);n=[]}))})),function(t){"undefined"==typeof advanced_ads_adblocker_test&&(e=!0),null!==e?t(e):n.push(t)}}(),function(){function t(t){this.UID=t,this.analyticsObject="function"==typeof gtag;var n=this;return this.count=function(){gtag("event","AdBlock",{event_category:"Advanced Ads",event_label:"Yes",non_interaction:!0,send_to:n.UID})},function(){if(!n.analyticsObject){var e=document.createElement("script");e.src="https://www.googletagmanager.com/gtag/js?id="+t,e.async=!0,document.body.appendChild(e),window.dataLayer=window.dataLayer||[],window.gtag=function(){dataLayer.push(arguments)},n.analyticsObject=!0,gtag("js",new Date)}var a={send_page_view:!1,transport_type:"beacon"};window.advanced_ads_ga_anonymIP&&(a.anonymize_ip=!0),gtag("config",t,a)}(),this}advanced_ads_check_adblocker((function(n){n&&new t(advanced_ads_ga_UID).count()}))}();})();</script> <script> (async () => { /* Start measuring the visit length. */ // const visitStart = Date.now(); /* Helper functions. */ const generateDeviceId = () => { let d = new Date().getTime(); let d2 = ((typeof performance !== "undefined") && performance.now && (performance.now() * 1000)) || 0; return "xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx".replace(/[xy]/g, c => { let r = Math.random() * 16; if (d > 0) { r = (d + r) % 16 | 0; d = Math.floor(d / 16); } else { r = (d2 + r) % 16 | 0; d2 = Math.floor(d2 / 16); } return (c == "x" ? r : (r & 0x7 | 0x8)).toString(16); }); } // const getVisitCounter = () => { // let visitCounter = sessionStorage.getItem("pymnts_visit_counter"); // if (!visitCounter) { // visitCounter = {}; // } else { // visitCounter = JSON.parse(visitCounter); // } // return visitCounter; // } // const updateVisitCounter = () => { // const visitCounter = getVisitCounter(); // if (visitCounter[window.location.pathname]) { // visitCounter[window.location.pathname]++; // } else { // visitCounter[window.location.pathname] = 1; // } // sessionStorage.setItem("pymnts_visit_counter", JSON.stringify(visitCounter)); // } const getDeviceId = () => { let deviceId = localStorage.getItem("pymnts_device_id"); if (!deviceId) { deviceId = generateDeviceId(); localStorage.setItem("pymnts_device_id", deviceId); // TODO: add pymnts_device_id cookie } return deviceId; } const recordEvents = async (events) => { const data = { user_id: getDeviceId(), events: events }; const reqURL = `/wp-json/pymnts/info?data=${JSON.stringify(data)}`; const resp = await fetch(reqURL); const respJSON = await resp.json(); } // const updatePageviewData = async (events) => { // const visitCounter = getVisitCounter(); // const data = { // user_id: getDeviceId(), // user_agent: window.navigator.userAgent, // page_location: window.location.href, // page_title: document.title, // page_referrer: document.referrer, // visit_count: visitCounter[window.location.pathname], // engagement_time_msec: Math.round((Date.now() - visitStart)) // }; // const reqURL = `/wp-json/pymnts/upd?data=${encodeURIComponent(JSON.stringify(data))}`; // const resp = await fetch(reqURL); // const respJSON = await resp.json(); // } document.querySelector("body").addEventListener( "click", (ev) => { const el = ev.target; const tagName = el.tagName.toLowerCase(); let linkTarget = false; if ( tagName === "a" || tagName === "button" || el.classList.contains("track-clicks") ) { el.addEventListener("click", (ev) => { if (!el.classList.contains("click-tracked")) { el.classList.add("click-tracked"); if (tagName === "a") { linkTarget = el.href; } else if (tagName === "img" && el.parentElement.tagName.toLowerCase() === "a") { linkTarget = el.parentElement.href; } let events = [{ "name": "pymnts_click", "params": { "element_name": tagName, "element_classes": el.className ? el.className : "", "element_text": el.innerHtml ? el.innerHtml : "", "source": window.location.href, "destination": linkTarget, } }]; if (el.classList.contains("pymnts-ad")) { if (el.classList.contains("pymnts-ad-sidebar")) { events.push({ "name": "pymnts_click_sidebar_ad", "params": { "source": window.location.href, "destination": linkTarget, } }); } else if (el.classList.contains("pymnts-ad-bottom")) { events.push({ "name": "pymnts_click_bottom_article_ad", "params": { "source": window.location.href, "destination": linkTarget, } }); } else { events.push({ "name": "pymnts_click_header_banner_ad", "params": { "source": window.location.href, "destination": linkTarget, } }); } } recordEvents(events); } setTimeout(() => { // prevent accidental double-clicks from being tracked el.classList.remove("click-tracked"); }, 600); }); } }, true ); // updateVisitCounter(); // updatePageviewData(); // setInterval(updatePageviewData, 15000); })().catch(err => { console.error("pymnts-info error:", err); }); </script> <script type="text/javascript"> // jQuery(document).ready(function($) { // // Back to Top Button // var duration = 500; // $('.back-to-top').click(function(event) { // event.preventDefault(); // $('html, body').animate({scrollTop: 0}, duration); // return false; // }); // // Main Menu Dropdown Toggle // $('.menu-item-has-children a').click(function(event){ // event.stopPropagation(); // location.href = this.href; // }); // $('.menu-item-has-children').click(function(){ // $(this).addClass('toggled'); // if($('.menu-item-has-children').hasClass('toggled')) // { // $(this).children('ul').toggle(); // $('.fly-nav-menu').getNiceScroll().resize(); // } // $(this).toggleClass('tog-minus'); // return false; // }); // Main Menu Scroll // $(window).load(function(){ // $('.fly-nav-menu').niceScroll({cursorcolor:"#888",cursorwidth: 7,cursorborder: 0,zindex:999999}); // }); // Infinite Scroll // $('.infinite-content').infinitescroll({ // navSelector: ".nav-links", // nextSelector: ".nav-links a:first", // itemSelector: ".infinite-post", // loading: { // msgText: "Loading more posts...", // finishedMsg: "Sorry, no more posts" // } // }); // $(window).unbind('.infscr'); // $(".inf-more-but").click(function(){ // $('.infinite-content').infinitescroll('retrieve'); // return false; // }); // $(window).load(function() { // // The slider being synced must be initialized first // $('.post-gallery-bot').flexslider({ // animation: "slide", // controlNav: false, // animationLoop: true, // slideshow: false, // itemWidth: 80, // itemMargin: 10, // asNavFor: '.post-gallery-top' // }); // $('.post-gallery-top').flexslider({ // animation: "fade", // controlNav: false, // animationLoop: true, // slideshow: false, // prevText: "<", // nextText: ">", // sync: ".post-gallery-bot" // }); // }); // }); </script> <script type="text/javascript" id="contact-form-7-js-extra"> /* <![CDATA[ */ var wpcf7 = {"api":{"root":"https:\/\/www.pymnts.com\/wp-json\/","namespace":"contact-form-7\/v1"}}; /* ]]> */ </script> <script type="text/javascript" src="https://www.pymnts.com/_static/??-eJyVyzEOwjAMAMAP4RqiinZBvMWxA0qUOFXjtDyfsjGwMN5wuC/AVS2o4ZL7M2pDEgGrwJSDCq3gu1lVzNEjGfuhRB1SO+GP+jGxwaOuBSaMyrlLaNj2DVM7LOH17/1693K7TO46j24+u/QG4VBEXA==" ></script><script type="text/javascript" id="leadin-script-loader-js-js-extra"> /* <![CDATA[ */ var leadin_wordpress = {"userRole":"visitor","pageType":"post","leadinPluginVersion":"11.1.40"}; /* ]]> */ </script> <script type="text/javascript" src="https://js.hs-scripts.com/45558957.js?integration=WordPress&ver=11.1.40" id="leadin-script-loader-js-js"></script> <script type="text/javascript" id="advanced-ads-pro/front-js-extra"> /* <![CDATA[ */ var advanced_ads_cookies = {"cookie_path":"\/","cookie_domain":""}; var advadsCfpInfo = {"cfpExpHours":"3","cfpClickLimit":"3","cfpBan":"7","cfpPath":"","cfpDomain":"www.pymnts.com"}; /* ]]> */ </script> <script type="text/javascript" id="advanced-ads-pro/cache_busting-js-extra"> /* <![CDATA[ */ var advanced_ads_pro_ajax_object = {"ajax_url":"https:\/\/www.pymnts.com\/wp-admin\/admin-ajax.php","lazy_load_module_enabled":"","lazy_load":{"default_offset":0,"offsets":[]},"moveintohidden":"","wp_timezone_offset":"-18000","the_id":"2282424","is_singular":"1"}; var advanced_ads_responsive = {"reload_on_resize":"0"}; /* ]]> */ </script> <script type="text/javascript" id="advadsTrackingScript-js-extra"> /* <![CDATA[ */ var advadsTracking = {"impressionActionName":"aatrack-records","clickActionName":"aatrack-click","targetClass":"pymnt-target","blogId":"1","frontendPrefix":"pymnt-"}; /* ]]> */ </script> <script type="text/javascript" src="https://www.pymnts.com/_static/??-eJyVzD0OgzAMQOELkZgwtGVAnMX5UeQAJsJOe30WKlXq0s5P74NXNWFnTaxQ15aJBTA+kUOKBqOYeuyAIkkFyneyG7Et0sF/jEdJP696YFiIM9TmVwofTCRReOfLm7fJ3Qc3urF/3MoJihpR5Q==" ></script><script type="text/javascript" src="https://stats.wp.com/e-202449.js" id="jetpack-stats-js" data-wp-strategy="defer"></script> <script type="text/javascript" id="jetpack-stats-js-after"> /* <![CDATA[ */ _stq = window._stq || []; _stq.push([ "view", JSON.parse("{\"v\":\"ext\",\"blog\":\"225068944\",\"post\":\"2282424\",\"tz\":\"-5\",\"srv\":\"www.pymnts.com\",\"hp\":\"vip\",\"j\":\"1:14.0\"}") ]); _stq.push([ "clickTrackerInit", "225068944", "2282424" ]); /* ]]> */ </script> <script>window.advads_admin_bar_items = [{"title":"AWS Real-Time Payments October 2024 Banner","type":"ad"},{"title":"Banner ads group","type":"group"},{"title":"AWS Real-Time Payments October 2024 Banner","type":"ad"},{"title":"Bottom article ads group","type":"group"},{"title":"AWS Real-Time Payments October 2024 Ad","type":"ad"},{"title":"Sidebar ads group","type":"group"}];</script><script>window.advads_ajax_queries = [{"id":"bottom-of-article","method":"placement","params":{"cache-busting":"auto","pro_minimum_length":"200","previous_method":"placement","previous_id":"bottom-of-article","post":"r0","url_parameter":"\/artificial-intelligence-2\/2024\/ai-speech-tools-stumble-as-hallucination-problems-persist\/","placement_type":"post_bottom","output":{"class":["pymnt-bottom-of-article"],"placement_id":"bottom-of-article"}},"elementid":"pymnt-192ce7e57218ab614c2289e38cb67e01","blog_id":1}]; window.advads_has_ads = [["2280596","ad","AWS Real-Time Payments October 2024 Banner","off"],["2280596","ad","AWS Real-Time Payments October 2024 Banner","off"],["2280595","ad","AWS Real-Time Payments October 2024 Ad","off"]]; window.advads_ajax_queries_args = {"r0":{"id":2282424,"author":"1","post_type":"post"}}; ( window.advanced_ads_ready || jQuery( document ).ready ).call( null, function() {if ( !window.advanced_ads_pro ) {console.log("Advanced Ads Pro: cache-busting can not be initialized");} });</script><script>!function(){window.advanced_ads_ready_queue=window.advanced_ads_ready_queue||[],advanced_ads_ready_queue.push=window.advanced_ads_ready;for(var d=0,a=advanced_ads_ready_queue.length;d<a;d++)advanced_ads_ready(advanced_ads_ready_queue[d])}();</script><script id="webpushr-script"> (function(w,d, s, id) {w.webpushr=w.webpushr||function(){(w.webpushr.q=w.webpushr.q||[]).push(arguments)};var js, fjs = d.getElementsByTagName(s)[0];js = d.createElement(s); js.async=1; js.id = id;js.src = "https://cdn.webpushr.com/app.min.js"; d.body.appendChild(js);}(window,document, 'script', 'webpushr-jssdk')); webpushr('setup',{'key':'BMzcFf1fR52znWSoBe3xcJO01lfIbaiaDprMl3loXvqa0yVwjT_xXSuRvMDUzFmI3-4ySQVgdcv9XPSURrxYktI','sw':'https://www.pymnts.com/wp-content/plugins/webpushr-web-push-notifications/sdk_files/webpushr-sw.js.php'}); </script> <script id="pymnt-tracking">var advads_tracking_ads = {"1":[2280596,2280596,2280595]};var advads_tracking_urls = {"1":"https:\/\/www.pymnts.com\/wp-admin\/admin-ajax.php"};var advads_tracking_methods = {"1":"frontend"};var advads_tracking_parallel = {"1":false};var advads_tracking_linkbases = {"1":"https:\/\/www.pymnts.com\/linkout\/"};</script>

CINXE.COM

AI Speech Tools Stumble as Hallucination Problems Persist