Hjälp - Apple (SE)

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Här kan du hitta svar på frågor om köp, leverans, beställningsstatus, returer och mycket mer." /> <meta name="twitter:site" content="@apple" /> <meta property="og:image" content="https://as-images.apple.com/is/og-default?wid=1200&hei=630&fmt=jpeg&qlt=95&.v=1525370171638" /> <meta name="description" content="Välkommen till Apples sida Hjälp med att handla. 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class="globalnav-item globalnav-item-apple"> <a href="https://www.apple.com/se/" data-globalnav-item-name="apple" data-analytics-title="apple home" aria-label="Apple" class="globalnav-link globalnav-link-apple" data-autom="gn_apple"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 14 44" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m13.0729 17.6825a3.61 3.61 0 0 0 -1.7248 3.0365 3.5132 3.5132 0 0 0 2.1379 3.2223 8.394 8.394 0 0 1 -1.0948 2.2618c-.6816.9812-1.3943 1.9623-2.4787 1.9623s-1.3633-.63-2.613-.63c-1.2187 0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path></svg></span><span class="globalnav-image-compact globalnav-link-image"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a> </li> <li class="globalnav-item globalnav-menu" data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none"> <div class="globalnav-flyout" data-topnav-flyout="menu"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/se/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Butik" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 27 44" width="27" xmlns="http://www.w3.org/2000/svg"> <path d="m0 25.9914v-8.4551h3.2344c1.5527 0 2.502.8145 2.502 2.1094 0 .8789-.6445 1.6758-1.459 1.8223v.0938c1.1543.1465 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class="globalnav-link-text">Butik</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - mac" class="globalnav-item globalnav-item-mac globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/se/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac" data-autom="gn_mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 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class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/se/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 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href="https://www.apple.com/se/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 1.629-.855zm-12.282-4.682h.961v.996h.094c.316-.697.932-1.107 1.898-1.107 1.418 0 2.209.838 2.209 2.338v4.09h-1.007v-3.844c0-1.137-.481-1.676-1.489-1.676s-1.658.674-1.658 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class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/se/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 19.6836h.961v.937h.094c.187-.615.914-1.048 1.752-1.048.164 0 .375.011.504.029v1.008c-.082-.024-.446-.059-.645-.059-.961 0-1.658.645-1.658 1.535v3.914h-1.008zm28.135-.111c1.324 0 2.244.656 2.379 1.693h-.996c-.135-.504-.627-.838-1.389-.838-.75 0-1.336.381-1.336.943 0 .434.352.704 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4.922 1.324-3.773h.093l1.325 3.773zm1.892-5.139h-1.043l-3.117 8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - tv-home" class="globalnav-item globalnav-item-tv-home globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/se/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV och hem" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 64 44" width="64" xmlns="http://www.w3.org/2000/svg"> <path d="m3.2754 18.4941h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059h-1.0547zm3.8467 1.1895h1.0781l1.7285 5.2031h.0938l1.7285-5.2031h1.0781l-2.3379 6.3164h-1.0312zm9.874 3.1641v-.0117c0-2.0273 1.1133-3.2637 2.9121-3.2637s2.9121 1.2363 2.9121 3.2637v.0117c0 2.0215-1.1133 3.2637-2.9121 3.2637s-2.9121-1.2422-2.9121-3.2637zm4.7812 0v-.0117c0-1.4941-.6738-2.3613-1.8691-2.3613s-1.8691.8672-1.8691 2.3613v.0117c0 1.4883.6738 2.3613 1.8691 2.3613s1.8691-.873 1.8691-2.3613zm2.1885-.0234v-.0117c0-1.9629 1.125-3.2402 2.8945-3.2402 1.5352 0 2.4551.8848 2.6426 2.0098l.0059.0352h-1.0137l-.0059-.0176c-.1582-.6211-.7207-1.125-1.6289-1.125-1.1367 0-1.8516.9141-1.8516 2.3379v.0117c0 1.4531.7266 2.3848 1.8516 2.3848.8496 0 1.3887-.375 1.623-1.0781l.0117-.0352 1.0078-.0059-.0117.0645c-.2578 1.1426-1.1074 1.957-2.625 1.957-1.7695 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2.0625v4.3652h-1.0195v-4.1309c0-.9316-.4277-1.3945-1.3184-1.3945-.8789 0-1.459.6621-1.459 1.4648v4.0605h-1.0195v-4.2891c0-.75-.5156-1.2363-1.3125-1.2363-.8262 0-1.4531.7207-1.4531 1.6113v3.9141h-1.0195v-6.3164z"></path></svg></span><span class="globalnav-link-text">Tv och hem</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - entertainment" class="globalnav-item globalnav-item-entertainment globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/se/services/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="Underhållning" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment" data-autom="gn_entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 77 44" width="77" xmlns="http://www.w3.org/2000/svg"> <path d="m1.0664 23.0938v-5.5488h1.0547v5.4785c0 1.3008.8438 2.2031 2.3086 2.2031s2.2969-.9023 2.2969-2.2031v-5.4785h1.0547v5.5488c0 1.8398-1.2539 3.1055-3.3516 3.1055s-3.3633-1.2656-3.3633-3.1055zm8.6104-3.4102h1.0195v.9492h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm6.5654 3.1641v-.0117c0-1.9805 1.043-3.2637 2.6484-3.2637.8672 0 1.623.4336 1.9688 1.1074h.0938v-3.5039h1.0195v8.8242h-1.0195v-1.0078h-.0938c-.3867.7031-1.0898 1.1191-1.9688 1.1191-1.5996 0-2.6484-1.2949-2.6484-3.2637zm4.7344 0v-.0117c0-1.459-.7031-2.3613-1.8516-2.3613-1.1543 0-1.8398.8906-1.8398 2.3613v.0117c0 1.4707.6855 2.3613 1.8398 2.3613 1.1484 0 1.8516-.9023 1.8516-2.3613zm2.5176.0176v-.0059c0-1.9512 1.1133-3.2871 2.8301-3.2871s2.7598 1.2773 2.7598 3.1641v.3984h-4.5469c.0293 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2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm6.8291 6.8203.0117-.0059h1.0547l.0059.0059c.1113.4805.6738.8203 1.582.8203 1.1309 0 1.8047-.5332 1.8047-1.4648v-1.2773h-.0938c-.3984.6973-1.1133 1.0898-1.9805 1.0898-1.6348 0-2.6484-1.2656-2.6484-3.0352v-.0117c0-1.7695 1.0195-3.0527 2.6719-3.0527.8906 0 1.582.4395 1.9688 1.1543h.0703v-1.043h1.0195v6.2285c0 1.4121-1.0898 2.3145-2.8125 2.3145-1.5234 0-2.4961-.6855-2.6543-1.7227zm4.4824-3.8672v-.0117c0-1.2539-.709-2.1504-1.875-2.1504-1.1719 0-1.8281.8965-1.8281 2.1504v.0117c0 1.2539.6562 2.1328 1.8281 2.1328s1.875-.8789 1.875-2.1328z"></path></svg></span><span class="globalnav-link-text">Underhållning</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - accessories" class="globalnav-item globalnav-item-accessories globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/se/shop/accessories/all" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Tillbehör" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories" data-autom="gn_accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 48 44" width="48" xmlns="http://www.w3.org/2000/svg"> <path d="m2.9759 25.9914v-7.5059h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059zm4.8662-8.2383c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm.1992 1.9219h1.0078v6.3164h-1.0078zm2.8682-2.5078h1.0078v8.8242h-1.0078zm2.9033 0h1.0078v8.8242h-1.0078zm3.958 7.8164h-.0938v1.0078h-.9609v-8.8242h1.0078v3.5039h.0938c.3457-.6797 1.1133-1.1074 1.9805-1.1074 1.6055 0 2.6484 1.2832 2.6484 3.2695 0 1.9746-1.0488 3.2695-2.6484 3.2695-.8789 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3.2695s-2.9121-1.2422-2.9121-3.2695zm.9375-5.0801c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm3.8438 5.0801c0-1.5-.6738-2.3613-1.8691-2.3613s-1.8691.8613-1.8691 2.3613c0 1.4941.6738 2.3613 1.8691 2.3613s1.8691-.8672 1.8691-2.3613zm-1.3008-5.0801c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm3.8057 1.9219h.9609v.9375h.0938c.1875-.6152.9141-1.0488 1.752-1.0488.1641 0 .375.0117.5039.0293v1.0078c-.082-.0234-.4453-.0586-.6445-.0586-.9609 0-1.6582.6445-1.6582 1.5352v3.9141h-1.0078v-6.3165z"></path></svg></span><span class="globalnav-link-text">Tillbehör</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - support" class="globalnav-item globalnav-item-support globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/se/support/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="" data-analytics-title="support" data-analytics-element-engagement="hover - support" data-analytics-exit-link="true" aria-label="Support" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support" data-autom="gn_support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 44 44" width="44" xmlns="http://www.w3.org/2000/svg"> <path d="m42.1206 18.0337v1.635h1.406v.844h-1.406v3.574c0 .744.281 1.06.937 1.06.182 0 .282-.006.469-.023v.849c-.199.036-.392.059-.592.059-1.3 0-1.822-.48-1.822-1.687v-3.832h-1.019v-.844h1.019v-1.635zm-6.131 1.635h.961v.937h.093c.188-.615.914-1.049 1.752-1.049.164 0 .375.012.504.03v1.008c-.082-.024-.445-.059-.644-.059-.961 0-1.659.644-1.659 1.535v3.914h-1.007zm-2.463 3.158c0-1.5-.674-2.361-1.869-2.361s-1.869.861-1.869 2.361c0 1.494.674 2.361 1.869 2.361s1.869-.867 1.869-2.361zm-4.781 0c0-2.033 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0-.72-.527-1.177-1.693-1.47l-1.084-.282c-1.529-.386-2.192-1.078-2.192-2.279 0-1.435 1.202-2.408 2.989-2.408 1.634 0 2.853.973 2.941 2.338h-1.06c-.147-.867-.862-1.383-1.916-1.383-1.125 0-1.87.562-1.87 1.418 0 .662.463 1.043 1.629 1.342l.885.234c1.752.44 2.455 1.119 2.455 2.361 0 1.553-1.224 2.543-3.158 2.543-1.793 0-3.029-.949-3.141-2.408z"></path></svg></span><span class="globalnav-link-text">Support</span></span></a> </li> </ul> </div> </div> </div> </li> <li class="globalnav-item globalnav-search" data-topnav-flyout-label="Sök på apple.com" data-analytics-title="open - search field" data-autom="globalnav-search"> <a role="button" id="globalnav-menubutton-link-search" class="globalnav-link globalnav-link-search" href="/se/search" data-topnav-flyout-trigger-regular="" data-topnav-flyout-trigger-compact="" aria-label="Sök på apple.com" data-analytics-title="open - search field"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" 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Här får du mer information om köp, leverans, kontroll av beställningsstatus, returer och mycket mer.</p> </div> </div> <div class="rf-help-rightheader column large-4 small-12"> <div class="rf-help-yourself"><h2 class="rf-help-yourselftitle">Självbetjäning.</h2> <p class="rf-help-yourselfdescription">Kontrollera beställningsstatus, spåra eller ändra din beställning, returnera varor med mera.</p> <a href="https://secure.store.apple.com/se/shop/order/list" data-slot-name="TopSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus" class="icon icon-after icon-chevronright rf-help-orderslink">Gå till din beställning</a></div> </div> </div> <div class="rf-help-content"> <ol class="rf-help-categorylist row"> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> Transport och leverans </h2> <ul class="bullet-list"> <li>Byta leveransadress</li> <li>Transportmetoder och -kostnader</li> <li>Hur 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