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href="https://www.cpp.edu">CPP</a></li> <li class="breadcrumb-item"> <a href="../index.shtml">Information Technology & Institutional Planning </a> </li> <li class="breadcrumb-item"><a href="index.shtml">Client Services</a></li> <li aria-current="page" class="breadcrumb-item active">Client Services</li> </ol> </nav> <div class="row"> <div class="col-12 col-md-4 col-lg-3"> <nav class="navbar navbar-expand-md navbar-light"> <button aria-controls="navbarSupportedContent" aria-expanded="false" aria-label="Toggle navigation" class="navbar-toggler navbar-toggler-right" data-target="#navbarSupportedContent" data-toggle="collapse" id="site-menu-expand-button" type="button"> <span class="navbar-toggler-icon"></span> </button> <div class="collapse navbar-collapse" id="navbarSupportedContent"> <ul class="nav nav-pills left-nav" id="site-nav"> <li id="li-1"> <a class="nav-link" data-parent="#site-nav" href="/it/client-services/index.shtml">Client Services</a> </li> <li id="li-2"> <a class="nav-link" data-parent="#site-nav" href="/it/client-services/about.shtml"> About Us </a> </li> <li class="nav-item collapsed" id="li-3"> <a aria-controls="menu" aria-expanded="false" class="nav-link" data-parent="#site-nav" data-toggle="collapse" href="#item-1">Services<i class="fas fa-chevron-right nav-folder-collapsed"></i><i class="fas fa-chevron-right fa-rotate-90 nav-folder-expanded"></i></a> </li> <div class="collapse" id="item-1"> <ul class="nav flex-column ml-3"> <li class="nav-item" id="li-4"> <a class="nav-link" data-parent="#item-1" href="/it/client-services/services/audio-video.shtml"> AV Consulting </a> </li> <li class="nav-item" id="li-5"> <a class="nav-link" data-parent="#item-1" href="/it/client-services/services/campus-computer-refresh-program.shtml"> Computer Refresh Program </a> </li> <li class="nav-item" id="li-6"> <a class="nav-link" data-parent="#item-1" href="/it/client-services/services/comp-devices.shtml"> Computer and Mobile Device Services </a> </li> <li class="nav-item" id="li-7"> <a class="nav-link" data-parent="#item-1" href="/it/client-services/services/digital-signage.shtml"> Digital Signage </a> </li> <li class="nav-item" id="li-8"> <a class="nav-link" data-parent="#item-1" href="/it/client-services/services/remote-support.shtml"> Remote Support </a> </li> <li class="nav-item" id="li-9"> <a class="nav-link" data-parent="#item-1" href="/it/client-services/services/solstice.shtml"> Solstice at CPP </a> </li> <li class="nav-item" id="li-10"> <a class="nav-link" data-parent="#item-1" href="/it/client-services/services/svc-class-lab.shtml"> Computer Labs </a> </li> <li class="nav-item" id="li-11"> <a class="nav-link" data-parent="#item-1" href="/it/client-services/services/telecommuting-it-support.shtml"> IT Support for Telecommuting & Remote Work </a> </li> </ul></div> <li class="nav-item collapsed" id="li-12"> <a aria-controls="menu" aria-expanded="false" class="nav-link" data-parent="#site-nav" data-toggle="collapse" href="#item-2">Software<i class="fas fa-chevron-right nav-folder-collapsed"></i><i class="fas fa-chevron-right fa-rotate-90 nav-folder-expanded"></i></a> </li> <div class="collapse" id="item-2"> <ul class="nav flex-column ml-3"> <li class="nav-item" id="li-13"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/adobe-install-guide.shtml"> Creative Cloud Install Guide </a> </li> <li class="nav-item" id="li-14"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/adobe-user-guide.shtml"> Adobe Creative Cloud Pro </a> </li> <li class="nav-item" id="li-15"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/adobe_license_update.shtml"> Adobe Creative Cloud License Update </a> </li> <li class="nav-item" id="li-16"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/patching.shtml"> Patching </a> </li> <li class="nav-item" id="li-17"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/software-classrooms-labs.shtml"> Classrooms & Labs </a> </li> <li class="nav-item" id="li-18"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/software-emeritus.shtml"> Emeritus </a> </li> <li class="nav-item" id="li-19"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/software-newrequest.shtml"> New Software Request </a> </li> <li class="nav-item" id="li-20"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/software-selfservice.shtml"> Self-Service </a> </li> <li class="nav-item" id="li-21"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/software-staff-faculty.shtml"> Staff & Faculty </a> </li> <li class="nav-item" id="li-22"> <a class="nav-link" data-parent="#item-2" href="/it/client-services/software/software-students.shtml"> Students </a> </li> </ul></div> </ul> </div> </nav> </div> <div class="col-sm col-md-8 col-lg-9" id="main"> <h1 class="cpp-h1">Client Services</h1> <section class="text-images" id="s0"> <p>IT&IP Client Services supports and maintains software and hardware-related services for the campus community, including technology-enhanced classrooms, computer labs, as well as faculty and staff device management.</p> </section> <section class="row align-items-top card-section Normal" id="s1"> <div class="col-lg-4 col-md-4 col-sm-12 single-card"> <div class="card h-100"> <div class="card-body d-flex flex-column align-items-center center-card text-center"> <h2 id="ch-0">Services</h2> <ul> <li style="text-align: left;"><a href="services/comp-devices.shtml" title="Desktop/Laptop Computers">Computers and Mobile Devices</a></li> <li style="text-align: left;"><a href="classroom-help/index.shtml">Classroom Technology</a></li> <li style="text-align: left;"><a href="services/svc-class-lab.shtml">Computer Labs</a></li> <li style="text-align: left;"><a href="services/digital-signage.shtml">Digital Signage</a></li> <li style="text-align: left;"><a href="services/audio-video.shtml">Audio/Visual Services</a></li> <li style="text-align: left;"><a href="services/telecommuting-it-support.shtml">Telecommuting Support</a></li> <li style="text-align: left;"><a href="https://cpp.service-now.com/ehelp" rel="noopener" target="_blank">Request Assistance</a></li> </ul> </div> </div> </div> <div class="col-lg-4 col-md-4 col-sm-12 single-card"> <div class="card h-100"> <div class="card-body d-flex flex-column align-items-center center-card text-center"> <h2 id="ch-1">Software</h2> <ul> <li style="text-align: left;"><a href="software/software-students.shtml" title="Software for Students">Students</a></li> <li style="text-align: left;"><a href="../virtual-software-lab/index.shtml">Virtual Software Lab</a></li> <li style="text-align: left;"><a href="https://www.cpp.edu/it/client-services/software/software-classrooms-labs.shtml">Classrooms and Computer Labs</a></li> <li style="text-align: left;"><a href="software/software-staff-faculty.shtml" title="Software for Faculty">Faculty and Staff</a></li> <li style="text-align: left;"><a href="software/software-emeritus.shtml" title="Software for Emeritus">Emeritus</a></li> <li style="text-align: left;"><a href="software/software-selfservice.shtml">Self-Service</a></li> <li style="text-align: left;"><a href="software/software-newrequest.shtml">New Software Request</a></li> </ul> </div> </div> </div> <div class="col-lg-4 col-md-4 col-sm-12 single-card"> <div class="card h-100"> <div class="card-body d-flex flex-column align-items-center center-card text-center"> <h2 id="ch-2">Hardware</h2> <ul> <li style="text-align: left;"><a href="services/comp-devices.shtml" title="Computer/Laptop Purchasing">Computer Purchasing</a></li> <li style="text-align: left;"><a href="hardware/device-rental.shtml">Device Rental Program</a></li> <li style="text-align: left;"><a href="hardware/printers.shtml">Printer Recommendations</a></li> <li style="text-align: left;"><a href="https://livecsupomona.sharepoint.com/:b:/r/sites/itip_published/Shared%20Documents/client-services/ATI-IT-APPROVED-for-HEADSETS.pdf?csf=1&web=1&e=kHR9zG" rel="noopener" target="_blank">Headsets (Pre-approved)</a></li> </ul> </div> </div> </div> </section> <section aria-labelledby="qa-h2-2" class="mt-4"> <h2 id="qa-h2-2">Updates and Changes</h2> <div class="accordion" id="accordion-2"> <div class="card"> <div class="card-header" id="heading1"> <h3 class="m-0"> <button aria-controls="collapse2-1" aria-expanded="false" class="btn btn-link" data-target="#collapse2-1" data-toggle="collapse"> 2024.03.21: Microsoft Windows 11 </button> </h3> </div> <div aria-labelledby="heading1" class="collapse " data-parent="#accordion-2" id="collapse2-1"> <div class="card-body"> <p><span>Beginning in March 2024, the IT&IP Division will transition to Windows 11 as the primary Windows operating system on PC-based computers.  For Windows 11 project timelines, user documentation, and training materials, please visit the <a href="updates-changes/windows11.shtml">Windows 11 Project Website</a>.</span></p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading2"> <h3 class="m-0"> <button aria-controls="collapse2-2" aria-expanded="false" class="btn btn-link" data-target="#collapse2-2" data-toggle="collapse"> 2023.09.20: Friendly reminder to reboot and patch your computer </button> </h3> </div> <div aria-labelledby="heading2" class="collapse " data-parent="#accordion-2" id="collapse2-2"> <div class="card-body"> <p><span>All IT-managed devices must comply with the </span><a href="https://www.cpp.edu/it/policies-procedures-guidelines/documents/cpp-baseline-workstation-standard-20181206.pdf" rel="noopener" target="_blank">CPP Baseline Workstation Standard (PDF)</a><span> requiring all applicable security patches and software updates.  </span><span>"Patching" is the process of updating operating systems (Windows 10/11, Mac OS) and various client device applications such as Chrome, Firefox, Office, and many other software suites.  Users are regularly prompted to update or patch their operating system and software applications to keep their state-managed computer secured and in good working order.  Please refer to the following best practices in keeping your computer up to date. <br/></span></p> <p><strong>Best Practices:</strong></p> <ul> <li>Allow pending patches to install as soon as possible</li> <li>Avoid continued patching deferments</li> <li>Reboot your device at least once a week</li> <li>Allow your device to remain powered on during off-hours for patching updates at least once a week </li> <li>Ensure your device battery is fully charged and/or connected to a power adapter when patching</li> </ul> <p><span>More information: <a href="software/patching.shtml">https://www.cpp.edu/it/client-services/software/patching.shtml</a></span></p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading3"> <h3 class="m-0"> <button aria-controls="collapse2-3" aria-expanded="false" class="btn btn-link" data-target="#collapse2-3" data-toggle="collapse"> 2023.01.05: How can I synchronize and migrate files to Microsoft OneDrive and Teams storage locations? </button> </h3> </div> <div aria-labelledby="heading3" class="collapse " data-parent="#accordion-2" id="collapse2-3"> <div class="card-body"> <p>Please refer to the following website for more information regarding the synchronization and migration of files to Microsoft Cloud services, including OneDrive and Teams.</p> <p><a href="updates-changes/migrate-files-to-ms-cloud.shtml">Migrating Files to Microsoft Cloud</a></p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading4"> <h3 class="m-0"> <button aria-controls="collapse2-4" aria-expanded="false" class="btn btn-link" data-target="#collapse2-4" data-toggle="collapse"> 2022.12.09: What are the differences between OneDrive, Teams, Groups & SharePoint? Which should I use? </button> </h3> </div> <div aria-labelledby="heading4" class="collapse " data-parent="#accordion-2" id="collapse2-4"> <div class="card-body"> <p>Microsoft OneDrive, Teams, Groups, and SharePoint are all Microsoft cloud-based storage and collaborative shared services.  Cal Poly Pomona is licensed to use these Microsoft services.</p> <p>Microsoft <strong>OneDrive</strong> is considered "me" storage and meant to be used to store your individual work files.  OneDrive can also be used to share with other CPP or non-CPP colleagues.  You may access OneDrive services via the OneDrive sync client app and a web browser.</p> <p>Microsoft <strong>Teams</strong> is a collaborative "we" storage service that comes with a lot of other team-based services such as team chat.  Anything stored within Teams is available to all Team group members.  It is best to store department, project, or other group files within a Team.  You may access Teams services via the Teams apps, OneDrive sync client app, and a web browser.</p> <p>Microsoft <strong>Groups</strong> has similar shared storage functionality as Teams but does not include any Team collaboration.  CPP recommends using a Microsoft Team over a Microsoft Group as Teams offer the same functionality as Groups, with more collaboration services and accessibility to data via the Teams app.  You may access Group services via the OneDrive sync client app and a web browser.</p> <p>Microsoft <strong>SharePoint</strong> is the foundation storage service used by all of Microsoft's cloud storage services including OneDrive, Teams, Groups, and SharePoint itself.  This means you may notice the "sharepoint.com" URL used when working with OneDrive and other Microsoft cloud storage services.  Similar to Microsoft Groups, however, Microsoft SharePoint is a stand-alone storage service.  Therefore, CPP recommends using a Microsoft Team over a stand-alone Microsoft SharePoint site or Microsoft Group as Teams offer the same functionality as SharePoint and Groups, with more collaboration services and accessibility to data via the Teams app.</p> <p>The Microsoft <strong>OneDrive sync client</strong> is an application that provides local device access and synchronization features to files and folders stored in the Microsoft cloud services.  Users may use the OneDrive sync client on their Windows/Mac OS computer and iOS/Android device to easily access files and folders stored within OneDrive, Teams, Groups and SharePoint.</p> <p>You may request a new Microsoft Teams or Group from the <a href="https://cpp.service-now.com/ehelp?id=sc_cat_item&sys_id=1adfeb676f3507407996073aea3ee4d0">Office365 Group and Teams Request form</a>.</p> <p>Additional Microsoft storage and Office resources:</p> <ul> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=321fc54e6fe8e600e020f35d5d3ee4bf">CPP eHelp KB: Microsoft OneDrive</a></li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=e8739a01dbcf47007038d2cb4b96192f" rel="noopener" target="_blank">CPP eHelp KB: Microsoft Office 365 - Top 10 Features</a></li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=e21fc54e6fe8e600e020f35d5d3ee4bb" rel="noopener" target="_blank">CPP eHelp KB: Microsoft Office 365 Online Applications</a></li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=782770226f4eea000a146e4eae3ee4b3" rel="noopener" target="_blank">CPP eHelp KB: Accessing Microsoft Office 365</a></li> <li><a href="https://cpp.service-now.com/ehelp?id=kb_article&sys_id=de1fc54e6fe8e600e020f35d5d3ee4b8" rel="noopener" target="_blank">CPP eHelp KB: Microsoft Office 365 FAQs</a></li> <li><a href="https://www.cpp.edu/eoda-hr/departments/strategic-learning/resource-hub/virtual-instruction-remote-work/microsoft-teams.shtml" rel="noopener" target="_blank">CPP HR/EODA: Microsoft Teams</a><br/> </li> <li><a href="https://www.linkedin.com/learning/modern-project-management-in-microsoft-365/understand-the-differences-between-onedrive-teams-and-sharepoint-document-libraries?autoplay=true&resume=false&u=56973593" rel="noopener" target="_blank">LinkedIn Learning: Understand the differences between OneDrive, Teams, and SharePoint document libraries</a></li> <li><a href="https://www.linkedin.com/learning/microsoft-teams-essential-training-17445610/communicate-effectively-with-microsoft-teams?autoplay=true&u=56973593" rel="noopener" target="_blank">LinkedIn Learning: Microsoft Teams Essential Training</a></li> <li><a href="https://www.linkedin.com/learning/microsoft-teams-tips-and-tricks-2022/work-more-efficiently-in-microsoft-teams?autoplay=true&u=56973593" rel="noopener" target="_blank">LinkedIn Learning: Microsoft Teams Tips and Tricks</a></li> </ul> <p>Please contact the <a href="https://cpp.service-now.com/ehelp" rel="noopener" target="_blank">IT&IP Service Desk</a> for any questions or to request further consultation and information about the Microsoft services available to the campus.</p> </div> </div> </div> <div class="card"> <div class="card-header" id="heading5"> <h3 class="m-0"> <button aria-controls="collapse2-5" aria-expanded="false" class="btn btn-link" data-target="#collapse2-5" data-toggle="collapse"> 2023.08.29: Plan on moving a computer? Please contact IT Client Services for assistance </button> </h3> </div> <div aria-labelledby="heading5" class="collapse " data-parent="#accordion-2" id="collapse2-5"> <div class="card-body"> Are you planning to rearrange office location assignments, replace desk furniture, or renovate a workspace or classroom?  Chances are you will need the computer, monitor and wires moved as well.  To maintain full-service support and oversight of state equipment, please contact IT or <a href="https://outlook.office.com/book/ClientServices@livecsupomona.onmicrosoft.com/s/VkC3zpljBEa5kY4k01R8YA2?ae=true" rel="noopener" target="_blank">submit a computer move IT service request</a> to schedule an IT technician to move or adjust a computer station set up. Please note a $30 per station charge is required to physically adjust, disconnect and reconnect a current or existing computer set up. A computer ordered through the campus computer purchasing website already includes the $30 deployment and configuration station charge for the initial set up of the equipment. </div> </div> </div> </div> </section> </div> </div> </main> <div lang="en"> <footer class="footer"> <div class="footer__rip-wrapper"><img alt="" class="footer__rip" src="/common/green-and-gold/assets/images/green-rip.svg"/></div> <div class="container"> <div class="row"> <div class="col-12 col-lg-4"> <div class="footer__logo-wrapper"><a aria-label="CPP Logo" href="/"> <img alt="Cal Poly Pomona logo, building with a palm tree." class="footer__logo" src="/common/green-and-gold/assets/logos/cpp_primary_1c_gold_rgb.png"/> </a></div> </div> <div class="col-12 col-lg-4 offset-lg-4"> <div class="footer__socials"> <div class="footer__socials-buttons"><a class="button button__secondary button1__transducer" href="/apply/">Apply</a> <a class="button button__secondary button1__transducer" href="https://maps.cpp.edu/">Maps</a> <a class="button button__secondary button1__transducer" href="/outreach/tours.shtml">Visit</a> <a class="button button__secondary button1__transducer" href="/contact.shtml">Contact Us</a></div> <div class="footer__socials-icons"><a href="https://www.instagram.com/calpolypomona/" rel="noopener" target="_blank"> <img alt="Instagram opens a new window" src="/common/green-and-gold/assets/icons/social/insta.svg"/> </a> <a href="https://www.linkedin.com/school/cal-poly-pomona/" rel="noopener" target="_blank"> <img alt="LinkedIn opens a new window" src="/common/green-and-gold/assets/icons/social/li.svg"/> </a> <a href="https://www.youtube.com/user/calpolypomona" rel="noopener" target="_blank"> <img alt="YouTube opens a new window" src="/common/green-and-gold/assets/icons/social/yt.svg"/> </a> <a href="https://www.facebook.com/calpolypomona" rel="noopener" target="_blank"> <img alt="Facebook opens a new window" src="/common/green-and-gold/assets/icons/social/fb.svg"/> </a> <a href="https://twitter.com/calpolypomona" rel="noopener" target="_blank"> <img alt="X opens a new window" src="/common/green-and-gold/assets/icons/social/x.svg"/> </a></div> </div> </div> <div class="col-12"> <div class="footer__quicklinks"> <div class="footer__quicklinks-inner"><a class="footer__quicklinks-link" href="/prospective-student-gateway/">Future Students</a> <span class="footer__quicklinks-divider">|</span> <a class="footer__quicklinks-link" href="/student-gateway/">Current Students</a> <span class="footer__quicklinks-divider">|</span> <a class="footer__quicklinks-link" href="/alumni/">Alumni</a> <span class="footer__quicklinks-divider">|</span> <a class="footer__quicklinks-link" href="/family/">Families</a> <span class="footer__quicklinks-divider">|</span> <a class="footer__quicklinks-link" href="/faculty-staff-gateway/">Faculty & Staff</a></div> </div> </div> <div class="col-12 col-lg-3"> <div> <div> <h2 class="footer__accordion-tab-label kicker__transducer">Colleges</h2> <div class="footer__tab-content"> <div class="footer__tab-links"><a class="footer__tab-link body3" href="https://www.cpp.edu/agri/">Don B. 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