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<div class="inside"> <ul class="menu"> <li class="first"><a href="https://www.ucsf.edu">University of California San Francisco</a></li> <li><a href="https://www.ucsfhealth.org/">UCSF Health</a></li> <li><a href="https://www.ucsf.edu/search" title="">Search UCSF</a></li> <li><a href="https://www.ucsf.edu/about">About UCSF</a></li> </ul> </div> </div> <div id="header" class="row-full-width"> <div class="inside clearfix"> <h1 id="site-name"> <a href="/" title="Home" rel="home"> Office of the Ombuds </a> </h1> <div class="region region-header"> <div id="block-search-form" class="block block-search"> <div class="content"> <form onsubmit="if(this.search_block_form.value=='Search'){ alert('Please enter a search'); return false; }" action="/about" method="post" id="search-block-form" accept-charset="UTF-8"><div><div class="container-inline"> <h2 class="element-invisible">Search form</h2> <div class="form-item form-type-textfield form-item-search-block-form"> <label class="element-invisible" 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class="field-items"><div class="field-item even"><div class="entity entity-paragraphs-item paragraphs-item-slider"> <div class="content"> <div class="field field-name-field-pg-slider-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><div class="bg-slider-image" style="background-image:url('https://ombuds.ucsf.edu/sites/g/files/tkssra2661/f/styles/slider_secondary/public/river-stone-texture_925x.jpg?itok=QNMRFkkZ')"></div></div></div></div><div class="group-slider-content field-group-div"><div class="group-slider-inside field-group-div"><div class="field field-name-field-pg-slider-title field-type-text field-label-hidden"><div class="field-items"><div class="field-item even">Our Mission</div></div></div><div class="field field-name-field-pg-slider-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even">To humanize the experience of working and learning at UCSF by providing a confidential, neutral, informal, and independent problem-solving resource that includes individual consultation, mediation, and group facilitation services to members of the diverse UCSF community predicated on the principles of fairness, equity, and respect.</div></div></div></div></div> </div> </div> </div></div></div></div> </div> </div> </div> </div> <div id="main-wrapper"> <div id="main" class="clearfix"> <div id="content" class="column"> <div class="inside"> <a id="main-content"></a> <div class="tabs"></div> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-116" class="node node-page slider-secondary clearfix" about="/about" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="About" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><div class="bg--light-blue featureBox"> <h2>What Is an Ombuds?</h2> <p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-size:12.0pt"><span style="font-family:"Helvetica",sans-serif">An Ombuds is an individual who serves as a resource within an organization providing confidential, informal, independent and impartial assistance to members through problem-solving methods such as conflict coaching, mediation, and facilitation. Ombuds respond to concerns brought by visitors to the office and may also report trends, systemic problems, and widespread issues to leadership in a confidential manner. An Ombuds does not advocate for any one specific person or group, but rather for the principles of fairness and equity. Ombuds do not play a role in any formal process, investigate problems brought to the office’s attention, or represent any side in a dispute. All Ombuds services are voluntary.</span></span></span></span></p> </div> <h2>UCSF Ombuds</h2> <p>The UCSF Office of the Ombuds was established in 2011 to promote a supportive learning and working environment at UCSF by providing problem solving resources that are protected from disclosure. The Office of the Ombuds serves all members of the UCSF community (faculty<span style="font-size:11.0pt"><span style="font-family:"Calibri",sans-serif"><span style="color:#1f497d">, </span></span></span>non-faculty academics, staff, administrators, students, post-doctoral fellows and other trainees, and affiliates) and offers a safe, confidential, and off-the-record place to discuss campus or UCSF Health workplace issues and explore possibilities for informally addressing concerns. </p> <p>UCSF Ombuds will listen and review matters; help identify options; make inquiries and referrals as appropriate; and/or facilitate resolutions in an impartial manner.</p> <h2>Ombuds Documentation</h2> <ul> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/UCSF%20Ombuds%20Charter%2012.1.23.pdf">UCSF Charter Agreement</a></li> <li><a href="https://staffombuds.berkeley.edu/sites/default/files/uc_declaration_best_practices_ombuds_2017.pdf">Declaration of Best Practices</a></li> <li><a href="https://www.ombudsassociation.org/">International Ombudsman Association</a></li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/IOA%20Standards%20of%20Practice.pdf">International Ombudsman Association Standards</a></li> <li><a href="https://ioa.memberclicks.net/assets/docs/SOP-COE/IOA_Code_of_Ethics_English.pdf">International Ombudsman Association Code of Ethics</a></li> <li><a href="/annual-reports">Annual Reports</a></li> </ul> </div></div></div> </div> </div> </div> </div> </div> </div> </div> <div id="sidebar" class="column"> <div class="sidebar_top"> <div class="region region-sidebar-top"> <div id="block-menu-block-2" class="block block-menu-block"> <h3><a href="/about" title="About" class="active-trail active">About</a></h3> <div class="content"> <div class="menu-block-wrapper menu-block-2 menu-name-main-menu parent-mlid-0 menu-level-2"> <ul class="menu"><li class="first leaf menu-mlid-2471"><a href="/ombuds-team" title="">Our Team</a></li> <li class="leaf menu-mlid-1956"><a href="/ethical-principles" title="Ethical Principals">Ethical Principles</a></li> <li class="last leaf menu-mlid-1981"><a href="/annual-reports" title="Annual Reports">Annual Reports</a></li> </ul></div> </div> </div> </div> </div> </div> </div></div> <div id="footer"> <div class="section"> <div class="region region-footer"> <div id="block-block-16" class="block block-block"> <div class="content"> <div class="wysiwyg_twocols layout--70-30"> <div class="wysiwyg_twocols--first bg--transparent"> <h2 style="font-size: 22px; margin-top: 5px; margin-bottom: 5px;">UCSF Office of the Ombuds</h2> <p> </p> <p style="margin:0in"><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">The Office of the Ombuds welcomes everyone, including individuals with disabilities and language needs. </span></span></span></span></em></p> <p style="margin:0in"><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">Please let us know </span></span></span></span></em><em><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:10.0pt"><span style="font-family:"Arial",sans-serif">if you would like an accommodation for your meeting.</span></span></span></span></em></p> </div> <div class="wysiwyg_twocols--second bg--transparent"> <p>UCSF Office of the Ombuds<br /> 490 Illinois Street, 6th Floor<br /> San Francisco, CA 94158</p> <p> </p> <p><a href="/contact-us">Contact Us</a> — 8:30am to 5pm.</p> <p>Phone: (415) 502-9600<br /> </p> <p style="margin:0in"> </p> </div> </div> </div> </div> </div> <div class="footer-bottom"> <nav aria-label="Footer Navigation" class="footer--navigation"> <ul> <li><a href="https://www.ucsf.edu/accessibility-resources">Accessibility</a></li> <li><a href="https://www.ucsf.edu/website-privacy-policy">Privacy Policy</a></li> <li><a href="https://websites.ucsf.edu/website-terms-use">Terms of Use </a></li> <li><a href="https://websites.ucsf.edu/azlist">A-Z Website List</a></li> </ul> </nav> <div class="footer--copyright"> <p>© 2024 The Regents of the University of California</p> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> /*<![CDATA[*/ (function() { var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true; sz.src = '//siteimproveanalytics.com/js/siteanalyze_8343.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s); })(); /*]]>*/ </script> </body> </html>