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Email & Office - IONOS Help
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var OAO = OAO || {}; OAO.q = OAO.q || {}; OAO.q.pageintegration = OAO.q.pageintegration || []; </script> <div class="page-content"> <div class="oao-navi-navigation oao-navi-light" xmlns:f="http://www.w3.org/1999/html"> <div class="oao-navi-left"> <div class="oao-navi-application-name"> <a class="oao-navi-app-name" href="https://www.ionos.com/help/"> <span class="oao-navi-app-logo"></span> <span> Help Center </span> </a> </div> </div> </div> <main id="content" class="clearfix landinghub" data-iframe-height=""> <a class="skip-target" name="skip-to-content"></a> <header class="page-header page-header--narrow"> <div class="page-header__block"> <div class="grid"> <div class="grid-col grid-col--8 grid-col--small-12"> <div class="breadcrumb"> <a href="/help/" class="breadcrumb__item">Home</a> </div> <h1 class="page-header__headline">Email</h1> <p class="page-header__paragraph">We show you how to create email addresses and set up email accounts in email programs.</p> </div> <div class="grid-col grid-col--4 grid-col--small-12 grid-col--align-right grid-col--small-align-left"> <p class="content-paragraph ciso_deeplinks"><a href="https://my.ionos.com/email-portfolio?&utm_source=helpcenter&utm_medium=landinghub&utm_campaign=2317&utm_term=email-portfolio&utm_content=deeplink&skipIntcpts=true" target="_top" class="button-primary">Manage emails</a></p><p class="content-paragraph ciso_deeplinks"><a href="https://www.ionos.com/office-solutions/create-an-email-address?&utm_source=helpcenter&utm_medium=landinghub&utm_campaign=2317&utm_term=create-an-email-address&utm_content=deeplink&skipIntcpts=true" target="_blank" class="public link-standard button-icon-before external-action-icon" rel="noreferrer">Create an Email Address</a></p> </div> </div> </div> </header> <div class="page-section page-section--narrow"> <div class="page-section__block"> <ul class="accordion accordion--filled" data-accordion-selection-mode="multiple"> <li class="accordion__item"> <a class="in-page-anchor" id="acc48318"></a> <header class="accordion__item-header" id="48318">Popular Topics</header> <section class="accordion__item-section"> <div class="grid-12 equal-grid-spacing clearfix"> <div class="grid-06 grid-medium-12 grid-small-12"> <div class="grid-spacing-both"> <ul class="content-list condensed"><li class="teaser"><a href="/help/email/my-emails/" target="" title="My Emails" class="link-standard copy-text-b1 copy-text-d1">My Emails</a><span class="copy-text-a1">With your personal email address, you will be prepared for professional communication, whether it is for private or business use.</span></li><li><a class="link-standard" href="/help/email/my-emails/#acc52087">General Topics</a></li><li><a class="link-standard" href="/help/email/my-emails/#acc52088">Using Webmail</a></li><li><a class="link-standard" href="/help/email/my-emails/#acc52089">Microsoft® Outlook</a></li><li><a class="link-standard" href="/help/email/my-emails/#acc126875">Using Email Archiving</a></li><li><a class="link-standard" href="/help/email/my-emails/#acc87807">Using IONOS Email Accounts on Android Smartphones</a></li><li><a class="link-standard" href="/help/email/my-emails/#acc87813">Using IONOS Email Accounts on Apple iPhones/iPads</a></li></ul> </div> </div> <div class="grid-06 grid-medium-12 grid-small-12"> <div class="grid-spacing-both"> <ul class="content-list condensed"><li class="teaser"><a href="/help/email/mail-basic/" target="" title="Mail Basic" class="link-standard copy-text-b1 copy-text-d1">Mail Basic</a><span class="copy-text-a1">Communicate easily and manage your emails, personal appointments, contacts and tasks.</span></li><li><a class="link-standard" href="/help/email/mail-basic/#acc53513">Setting Up Mail Basic</a></li><li><a class="link-standard" href="/help/email/mail-basic/#acc53514">Mail Basic Administration</a></li></ul> </div> </div> </div> <div class="grid-12 equal-grid-spacing clearfix"> <div class="grid-06 grid-medium-12 grid-small-12"> <div class="grid-spacing-both"> <ul class="content-list condensed"><li class="teaser"><a href="/help/email/mail-business/" target="" title="Mail Business" class="link-standard copy-text-b1 copy-text-d1">Mail Business</a><span class="copy-text-a1">Take advantage of professional email communication by providing your team members with synchronized contacts, appointments, tasks and documents. Plus, MobileSync keeps your data up to date on all your devices.</span></li><li><a class="link-standard" href="/help/email/mail-business/#acc53618">Setting Up Mail Business</a></li><li><a class="link-standard" href="/help/email/mail-business/#acc53619">Mail Business Administration</a></li><li><a class="link-standard" href="/help/email/mail-business/#acc53620">Setting Up MobileSync for Smartphone & Tablet</a></li></ul> </div> </div> <div class="grid-06 grid-medium-12 grid-small-12"> <div class="grid-spacing-both"> <ul class="content-list condensed"><li class="teaser"><a href="/help/email/microsoftr-exchange-2019/" target="" title="Microsoft® Exchange 2019" class="link-standard copy-text-b1 copy-text-d1">Microsoft® Exchange 2019</a><span class="copy-text-a1">Set up your Microsoft® Exchange 2019 account in Outlook to access all your emails, calendars and contacts.</span></li><li><a class="link-standard" href="/help/email/microsoftr-exchange-2019/#acc131673">Setting Up Microsoft® Exchange 2019</a></li><li><a class="link-standard" href="/help/email/microsoftr-exchange-2019/#acc131675">Managing Microsoft® Exchange 2019</a></li></ul> </div> </div> </div> <div class="grid-12 equal-grid-spacing clearfix"> <div class="grid-06 grid-medium-12 grid-small-12"> <div class="grid-spacing-both"> <ul class="content-list condensed"><li class="teaser"><a href="/help/email/ionos-spf/" target="" title="IONOS SPF" class="link-standard copy-text-b1 copy-text-d1">IONOS SPF</a><span class="copy-text-a1">Increase trust in your email communications by using IONOS SPF.</span></li><li><a class="link-standard" href="/help/email/ionos-spf/#acc220221">Setting up IONOS SPF</a></li></ul> </div> </div> </div> </section> </li> </html> <li class="accordion__item"><a class="in-page-anchor" id="acc132165"></a><header class="accordion__item-header" id="132165">Email Migration Service</header><section class="accordion__item-section"><ul class="content-list link-list"><li><a href="/help/email/email-migration-service/migrating-emails-and-folders-from-an-external-email-provider-to-ionos/" target="" title="Migrating Emails and Folders from an External Email Provider to IONOS"> Migrating Emails and Folders from an External Email Provider to IONOS </a></li><li><a href="/help/email/email-migration-service/migrating-a-gmail-mailbox-to-ionos-email/" target="" title="Migrating a Gmail Mailbox to IONOS Email"> Migrating a Gmail Mailbox to IONOS Email </a></li><li><a href="/help/email/email-migration-service/using-the-ionos-email-migration-tool/" target="" title="Using the IONOS Email Migration Tool"> Using the IONOS Email Migration Tool </a></li><li><a href="/help/email/email-migration-service/domain-transfer-to-ionos-moving-emails-and-folders-to-an-ionos-email-account/" target="" title="Domain Transfer to IONOS: Moving Emails and Folders to an IONOS Email Account"> Domain Transfer to IONOS: Moving Emails and Folders to an IONOS Email Account </a></li></ul></section></li> <li class="accordion__item"><a class="in-page-anchor" id="acc48321"></a><header class="accordion__item-header" id="48321">Troubleshooting IONOS Mail Basic/Mail Business</header><section class="accordion__item-section"><ul class="content-list link-list"><li><a href="/help/domains/configuring-mail-servers-and-other-related-records/using-ionos-spf-to-improve-email-delivery/" target="" title="Using IONOS SPF to Improve Email Delivery"> Using IONOS SPF to Improve Email Delivery </a></li><li><a href="/help/domains/configuring-mail-servers-and-other-related-records/email-authentication-with-dkim/" target="" title="Email Authentication with DKIM"> Email Authentication with DKIM </a></li><li><a href="/help/domains/configuring-mail-servers-and-other-related-records/using-email-authentication-with-dmarc-records/" target="" title="Using Email Authentication with DMARC Records"> Using Email Authentication with DMARC Records </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/migrate-emails-between-11-ionos-email-accounts/" target="" title="Manually Migrating Emails Between IONOS Email Accounts"> Manually Migrating Emails Between IONOS Email Accounts </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/changing-a-11-ionos-email-account-password/" target="" title="Changing an IONOS Email Account Password"> Changing an IONOS Email Account Password </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/sending-emails-is-not-possible/" target="" title="Sending Emails is not Possible"> Sending Emails is not Possible </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/error-messages-caused-by-undeliverable-email/" target="" title="Error Messages Caused by Undeliverable Email"> Error Messages Caused by Undeliverable Email </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/cant-receive-emails/" target="" title="Can’t Receive Emails"> Can’t Receive Emails </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/test-reachability-of-email-servers-with-ping/" target="" title="Test Reachability of Email Servers with Ping"> Test Reachability of Email Servers with Ping </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/access-the-command-prompt-or-terminal/" target="" title="Access the Command Prompt or Terminal"> Access the Command Prompt or Terminal </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/testing-the-accessibility-of-the-email-servers-with-telnet/" target="" title="Testing the Accessibility of the Email Servers with Telnet"> Testing the Accessibility of the Email Servers with Telnet </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/email-header-return-path-contains-unknown-address/" target="" title="Email Header: "Return-Path" Contains Unknown Address"> Email Header: "Return-Path" Contains Unknown Address </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/adjust-mx-records-for-receiving-email-via-ionos-mail-servers/" target="" title="Adjust MX Records for Receiving Email via IONOS Mail servers"> Adjust MX Records for Receiving Email via IONOS Mail servers </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/checking-the-autodiscover-settings-of-your-domain/" target="" title="Checking the Autodiscover Settings of Your Domain"> Checking the Autodiscover Settings of Your Domain </a></li><li><a href="/help/email/troubleshooting-mail-basicmail-business/troubleshoot-issues-during-setup-of-an-email-program/" target="" title="Troubleshoot Issues During Setup of an Email Program"> Troubleshoot Issues During Setup of an Email Program </a></li></ul></section></li> </ul> </div> </div> <div class="page-section page-section--narrow"> <div class="page-section__block"> <div class="grid-12 equal-grid-spacing equal-grid-height clearfix"> <div class="grid-04 grid-small-12"> <div class="grid-spacing-both"> <div class="card __direct-selection "> <div class="card__content"> <section class="card__section card__section--align-center"> <figure ><img class="responsive" src="/help/fileadmin/user_upload/validierungs-service.svg" width="680" height="382" alt="" /></figure> <h5 class="headline headline--sub">Validation service</h5><p class="content-paragraph">Do you doubt the authenticity of an e-mail from 1&1 IONOS? Find out here immediately whether it is a phishing attempt!</p> </section> <footer class="card__footer card__footer--align-center"> <p class="content-paragraph"><a href="https://phishing-contact.ionos.com/us/?&utm_source=helpcenter&utm_medium=landinghub&utm_campaign=2317&utm_term=us&utm_content=deeplink&skipIntcpts=true" target="_top" class="link-standard button-icon-before action-icon">Go to Validation service</a></p> </footer> </div> </div> </div> </div> <div class="grid-04 grid-small-12"> <div class="grid-spacing-both"> <div class="card __direct-selection "> <div class="card__content"> <section class="card__section card__section--align-center"> <figure ><img class="responsive" src="/help/fileadmin/images/aaa_images_without_article/E_Mail/email-recovery-service.svg" width="680" height="382" alt="" /></figure> <h5 class="headline headline--sub">Email Recovery Service</h5><p class="content-paragraph">Recover your deleted emails within 7 days with our <strong>Email Recovery Service</strong>.</p> </section> <footer class="card__footer card__footer--align-center"> <p class="content-paragraph"><a href="/help/email/email-recovery-service/" target="_top" class="link-standard button-icon-before action-icon">Find out more about the Email Recovery Service here</a></p> </footer> </div> </div> </div> </div> </div> </div> </div> </main> <footer class="page-footer" id="footer-container"> <div id="print-view-footer-info" class="hidden"> <p id="info-text" class="content-paragraph">This document is available online at the following address:</p> <p class="content-paragraph"><a href="https://www.ionos.com/help/email/">https://www.ionos.com/help/email/</a></p> </div> <div class="page-footer__block"> <section class="page-footer__section page-footer__section--align-center"> <div class="page-footer__section-item"> <div class="card-block"> <a class="link-standard button-icon-before print-icon copy-text-e1" href="t3://page?uid=current#print">Print Page</a> </div> </div> <div class="page-footer__section-item"> </div> <div class="page-footer__section-item"> <div class="card-block"> <a href="https://x.com/IONOS_help_US" class="link-share" target="_blank"> <img title="X icon" src="https://www.ionos.com/help/_assets/11ead071f9bbdd39bc01861cfe60def3/Icons/x-twitter-no-background.png" width="32" height="32" alt="X icon" /> </a> <a href="http://ionos.ly/IONOS_FB_US" class="link-share icon-font facebook-icon" target="_blank"></a> <a href="mailto:?subject=Email&body=Hi%2C%0A%0Ahere%20is%20some%20useful%20information%20and%20tips%20from%201%261%20IONOS%3A%0A%0Ahttps://www.ionos.com/help/email/%0ARegards%0A" class="link-share icon-font friend-icon reveal-title-by-hover link-recommend" title="Send Article by E-mail"></a> </div> </div> </section> <hr class="page-footer__seperator"/> <section class="page-footer__section page-footer__section--align-center"> <div class="page-footer__section-item page-footer__section-item--small-hidden"> <h2 class="subheadline-b2">IONOS Mobile App</h2> </div> <div class="page-footer__section-item"> <a class="appstore image-hover link-standard copy-text-e1" href="https://itunes.apple.com/app/1-1-hosting-manager/id1080444849?ct=cp.footer&pt=335853&mt=8" target="_blank"> <span class="hosting-manager copy-text-e1"></span> </a> </div> <div class="page-footer__section-item"> <a class="playstore image-hover link-standard copy-text-e1" href="https://play.google.com/store/apps/details?id=com.oneandone.ciso.mobile.app.android&referrer=utm_source%3Dcp%26utm_campaign%3Dfooter" target="_blank"> <span class="hosting-manager copy-text-e1"></span> </a> </div> </section> <hr class="page-footer__seperator"/> <section class="page-footer__section page-footer__section--align-center"> <div class="page-footer__section-item page-footer__section-item--small-hidden"> <div class="oao-statuspage-overall-status"></div> </div> <div class="page-footer__section-item"> <a href="https://www.ionos.com" class="link-standard copy-text-c1">IONOS Inc.</a> • 2024 </div> <div class="page-footer__section-item"> <ul class="subheadline-b2"><li><a href="https://www.ionos.com/terms-gtc/index.php?id=1" class="link-standard copy-text-c1">T&C</a></li><li><a href="https://www.ionos.com/terms-gtc/index.php?id=516" class="link-standard copy-text-c1">Privacy policy</a></li><li><a href="https://www.ionos.com/about" class="link-standard copy-text-c1">about</a></li><li><a href="https://www.ionos.com/digitalguide/" class="link-standard copy-text-c1">Digital Guide</a></li></ul> </div> </section> </div> </footer> </div> <div class="script-tag-container" style="display: none; 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