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xmlns="http://www.w3.org/2000/svg"> <path d="M11.3906 15.9375C10.875 16.4531 10.0781 16.4531 9.5625 15.9375L6.5625 12.9375C6.04688 12.4219 6.04688 11.625 6.5625 11.1094C7.07812 10.5938 7.875 10.5938 8.39062 11.1094L10.5 13.1719L15.5625 8.10938C16.0781 7.59375 16.875 7.59375 17.3906 8.10938C17.9062 8.625 17.9062 9.42188 17.3906 9.9375L11.3906 15.9375ZM24 12C24 18.6562 18.6094 24 12 24C5.34375 24 0 18.6562 0 12C0 5.39062 5.34375 0 12 0C18.6094 0 24 5.39062 24 12ZM12 2.25C6.60938 2.25 2.25 6.65625 2.25 12C2.25 17.3906 6.60938 21.75 12 21.75C17.3438 21.75 21.75 17.3906 21.75 12C21.75 6.65625 17.3438 2.25 12 2.25Z" fill="white"/> </svg></div><div><strong>Receive</strong> industry-wide recognition via press releases, social media, and conference announcements</div></div><div class="awards-header_benefits-item"><div class="w-embed"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.3906 15.9375C10.875 16.4531 10.0781 16.4531 9.5625 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8.10938C16.0781 7.59375 16.875 7.59375 17.3906 8.10938C17.9062 8.625 17.9062 9.42188 17.3906 9.9375L11.3906 15.9375ZM24 12C24 18.6562 18.6094 24 12 24C5.34375 24 0 18.6562 0 12C0 5.39062 5.34375 0 12 0C18.6094 0 24 5.39062 24 12ZM12 2.25C6.60938 2.25 2.25 6.65625 2.25 12C2.25 17.3906 6.60938 21.75 12 21.75C17.3438 21.75 21.75 17.3906 21.75 12C21.75 6.65625 17.3438 2.25 12 2.25Z" fill="white"/> </svg></div><div><strong>Strengthen</strong> your team relationships through collaboration</div></div><div class="awards-header_benefits-item"><div class="w-embed"><svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.3906 15.9375C10.875 16.4531 10.0781 16.4531 9.5625 15.9375L6.5625 12.9375C6.04688 12.4219 6.04688 11.625 6.5625 11.1094C7.07812 10.5938 7.875 10.5938 8.39062 11.1094L10.5 13.1719L15.5625 8.10938C16.0781 7.59375 16.875 7.59375 17.3906 8.10938C17.9062 8.625 17.9062 9.42188 17.3906 9.9375L11.3906 15.9375ZM24 12C24 18.6562 18.6094 24 12 24C5.34375 24 0 18.6562 0 12C0 5.39062 5.34375 0 12 0C18.6094 0 24 5.39062 24 12ZM12 2.25C6.60938 2.25 2.25 6.65625 2.25 12C2.25 17.3906 6.60938 21.75 12 21.75C17.3438 21.75 21.75 17.3906 21.75 12C21.75 6.65625 17.3438 2.25 12 2.25Z" fill="white"/> </svg></div><div><strong>Build </strong>your reputation as an industry expert</div></div></div><div class="button-group"><a href="#apply" class="button is-secondary-white is-xlarge w-inline-block"><div class="label-size-xlarge button-text">Stay Informed</div></a><a href="#winners" class="button-secondary w-inline-block"><div class="label-size-xlarge">See 2024 Winners</div></a></div></div></div></div></div></section><div class="section_awards-stay-informed"><div class="padding-global"><div class="padding-section-medium-bottom hide"><div class="container-large"><div class="section_awards-stay-informed-container hide"><h3><strong>Important dates for TSIA’s 2024 STAR Awards program</strong></h3><div class="margin-top margin-medium"><div class="section_awards-stay-informed-flexbox"><div class="section_awards-stay-informed-flexbox-block"><div class="section_awards-stay-informed-date"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661b7bba4ca6fc68817bc521_v6-icon.svg" loading="lazy" alt=""/><p class="text-size-medium text-color-white text-weight-semibold">‍<strong>April 15, 2024</strong></p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661b7bb6868ac29579b043b3_Line%202.svg" loading="lazy" alt="" class="date-timeline-image"/></div><div class="margin-top margin-medium"><div class="text-size-regular text-weight-medium">Registration opens</div></div><div class="margin-top margin-xxsmall"><div class="text-size-small">Connect with your Member Success Manager to receive category instructions.</div></div></div><div class="section_awards-stay-informed-flexbox-block"><div class="section_awards-stay-informed-date"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661b7bba4ca6fc68817bc521_v6-icon.svg" loading="lazy" alt=""/><p class="text-size-medium text-color-white text-weight-semibold">June 2024</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661b7bb6868ac29579b043b3_Line%202.svg" loading="lazy" alt="" class="date-timeline-image"/></div><div class="margin-top margin-medium"><div class="text-size-regular text-weight-medium">Registration closes June 7</div></div><div class="margin-top margin-xxsmall"><div class="text-size-small">Application submissions are due by late June.</div></div></div><div class="section_awards-stay-informed-flexbox-block"><div class="section_awards-stay-informed-date"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661b7bba4ca6fc68817bc521_v6-icon.svg" loading="lazy" alt=""/><p class="text-size-medium text-color-white text-weight-semibold">July 2024</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661b7bb6868ac29579b043b3_Line%202.svg" loading="lazy" alt="" class="date-timeline-image"/></div><div class="margin-top margin-medium"><div class="text-size-regular text-weight-medium">Applications are reviewed by judges</div></div><div class="margin-top margin-xxsmall"><div class="text-size-small">TSIA Research Executives and industry experts carefully review submissions.</div></div></div><div class="section_awards-stay-informed-flexbox-block"><div class="section_awards-stay-informed-date"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661b7bba4ca6fc68817bc521_v6-icon.svg" loading="lazy" alt=""/><p class="text-size-medium text-color-white text-weight-semibold">October 2024</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661b7bb6868ac29579b043b3_Line%202.svg" loading="lazy" alt="" class="date-timeline-image"/></div><div class="margin-top margin-medium"><div class="text-size-regular text-weight-medium">Recognition of winners and finalists</div></div><div class="margin-top margin-xxsmall"><div class="text-size-small">Award recipients receive a trophy, press package, and photo opportunity at TSIA World ENVISION 2024 in Las Vegas.</div></div></div></div></div></div></div></div></div></div><section id="categories" class="section_star-awards"><div class="padding-global"><div id="categories" class="padding-section-medium hide"><div class="container-large"><h1>2024 STAR Awards categories</h1><div class="margin-top margin-medium"><p class="text-size-medium text-color-white">TSIA members may enter for a chance to win in any of the categories below that correspond with the research practices included in their current membership.</p></div><div class="margin-top margin-medium"><div class="w-dyn-list"><div role="list" class="star-award-category-collection-list w-dyn-items"><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Innovation in Customer Portals that Improve the Digital Customer Experience </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): All research areas</strong></p><p>This award recognizes a company that has embraced innovations that improve the digital customer experience. This award should highlight innovation in functionality, user experience, self-service for technical support, and business benefits of a customer portal, ideally embracing pacesetter practices such as mobility, video, AI, chat bots, personalization, and automation.</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Excellence in Organization Convergence </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): All research areas</strong></p><p>This award recognizes that a company has mastered the demolition of organizational silos and conquered the extreme organizational convergence challenges. </p><p>Recognizing a company that has successfully pivoted from siloed pools for people to a centralized pool of talent. Embracing a customer-first culture through effectively delivering solutions based on the right person with the right skills and the right aptitude to meet the customer and company expectations for the designated body of work. It’s no longer professional services, customer success, managed services, support services work. </p><p>Companies have truly embraced the model that the people are employed by the company, not a particular team, department, business unit or service line. This organization has found the balance between customer needs and employee needs. </p><p>The workforce of the future is going to require solid resource management or workforce management capabilities. Finalists demonstrate exceptional leadership and innovation in breaking down the silos while fostering a culture of collaboration focused on a commitment to the “customer first” mindset, resulting in improvements in customer adoption, increased efficiency, and outstanding employee engagement. </p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Education Services, Managed Services, Professional Services, Support Services, Field Services</strong></p><p>This award recognizes companies that excel in utilizing analytics and artificial intelligence to enhance operational efficiency, elevate service levels, and enrich the customer experience. Projects may involve the integration of AI technologies into existing operational workflows, and service levels, or the development of new AI-driven solutions aimed at optimizing customer experience. Emphasizing the transformative potential of analytics and AI, winning initiatives demonstrate a strategic shift towards prioritizing enhanced customer experiences over short-term return on investment. These companies focus on unlocking actionable insights from vast data sources to streamline processes and empower service teams to deliver exceptional support. The analytics project should have been conducted internally and may or may not have been embedded into products sold to customers.</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Best Practices in Company Culture</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): All research areas</strong></p><p>This award recognizes companies that have championed a strong organizational culture, where people feel a sense of purpose and belonging. A vibrant company culture is crucial for attracting top talent, driving innovation, and fostering social responsibility. This award highlights initiatives that go beyond mere rhetoric and instead, actively operationalize a workplace environment where all individuals feel valued and empowered. Case studies highlight tangible results by demonstrating a commitment to creating a workplace where employees can thrive and contribute meaningfully to business objectives. May include Diversity, Equity, and Inclusion (DEI).</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Leveraging AI in Revenue Generation Workflows</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Customer Growth and Renewal, Chief Revenue Officer, Customer Success, Offering Management</strong></p><p>This award recognizes companies that have demonstrably amplified revenue through high-impact AI transformation. Successful case studies exhibit true AI implementation and share a framework to understand, prioritize, and develop capabilities that offer the greatest return on investment from leveraging AI to create effective sales materials, leveraging AI to prioritize sales opportunities, and using analytical models to assess revenue risks.</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Leveraging Partners with XaaS Offer</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Customer Growth and Renewal, Chief Revenue Officer, Offering Management</strong></p><p>This award recognizes companies adept at driving XaaS revenues through partners. Companies address the needs of their channel through innovations such as inclusive risk-sharing, financial incentives, and co-creation of service offers. Despite considerable investments in partner training and incentives, motivating partners to sell XaaS offerings remains challenging due to differing perspectives between vendors and partners, a phenomenon TSIA terms the Partner Parallax. Finalists in this category show novelty in leveraging partners throughout the XaaS offer lifecycle.</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Leveraging AI in Education Services</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Education Services</strong></p><p>This award recognizes companies with exceptional AI integration within education services. From content development, training delivery, and data analytics, AI has a transformative impact on reducing the time and costs associated with training related work activities, as well as driving an improved customer experience. Finalists exemplify a refined approach to AI integration, leveraging technologies such as machine learning, robotic process automation, large language models, and generative AI to propel their education services forward. This category showcases companies that lead the way in the usage of AI in the provision of educational content and services.</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Best Practices in Aligning Sales and Customer Success</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Customer Success</strong></p><p>This award recognizes companies with a novel approach to cultivating trust and cohesion between their sales and customer success teams. By emphasizing shared goals and metrics, optimizing handoff processes, refining lead generation strategies, fostering seamless communication throughout the customer lifecycle, and capitalizing on upselling opportunities, finalists demonstrate a holistic approach to customer satisfaction. Companies showcase tangible results and well-defined protocols in aligning sales and customer success efforts, thereby ensuring sustained customer delight and loyalty.</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Innovations in Knowledge Management </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Support Services</strong></p><p>This award recognizes companies with the best innovation in cross-enterprise knowledge management. Seeing the pivotal role of knowledge sharing, these companies foster a culture of openness among employees, ultimately empowering customers with high-quality self-service solutions. This involves novel approaches to collaboration, driving value creation, and operational efficiency. Finalists in this category leverage advanced technology infrastructure to enable seamless knowledge consumption and implement innovative search paradigms and formats to enhance accessibility and usability. Through a comprehensive approach, these companies exemplify excellence in leveraging knowledge as a strategic asset to drive organizational success and desired customer outcomes.</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Innovative KPIs for Managed Services</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Managed Services</strong></p><p>This award recognizes companies with remarkable creativity in devising and implementing KPIs to effectively monitor, manage, and report on the performance of their managed services offerings. In an environment where managed services providers face the dual challenge of evolving service portfolios and shifting customer demands, finalists in this category stand out for their ability to innovate in measuring service excellence. With quantifiable evidence, these companies excel in continually refining service delivery processes. By pioneering novel approaches to KPI development and application, companies meet evolving client needs and market dynamics, setting a high standard for the industry.</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Innovations in Creating Service Offers</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Offering Management</strong></p><p>This award recognizes companies demonstrating exceptional ingenuity in their service offerings, addressing evolving customer needs. Amidst prevailing industry trends, finalists in this category exhibit exceptional skill in simplifying and refining their offering portfolios to cater to dynamic markets. The standout companies are those that adeptly embrace cross-functional strategies, proactively address emerging customer challenges, and capitalize on nascent market opportunities. Moreover, they showcase pioneering initiatives with a keen focus on value propositions that drive transformative changes in offering management processes. By navigating the inherent complexities of technology product and service portfolios, these companies exemplify excellence in crafting compelling offerings that resonate, setting new standards of innovation in the field.</p><p>‍</p></div></div></div></div><div role="listitem" class="w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f0" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Leveraging AI in Professional Services</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p><strong>Research area(s): Professional Services</strong></p><p>This award recognizes companies that have harnessed the power of AI to enhance internal operations and external-facing interactions within professional services. Demonstrating a dedication to improved efficiency, optimized service delivery, and exceptional value provision, finalists in this category prioritize alignment at every stage. By seamlessly integrating AI technologies into their workflows, these industry leaders not only stay at the forefront of professional services but also ensure faster and more accurate deliverables. Their commitment to harnessing AI's potential underscores a relentless pursuit of excellence and innovation within the industry.</p><p>‍</p></div></div></div></div></div></div></div><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a43f9" class="faq-wrapper hide"><div class="faq-question"><p class="text-size-medium text-color-white">Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt=""/></div><div style="height:0px" class="faq-answer"><p class="text-size-medium text-color-white">Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence</p></div></div></div></div></div></section><section><div class="padding-global hide"><div class="container-large"><div class="home-header_component"><div class="testimonials_content-wrapper is-dark"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122ea3e6c0adcd13a675d_Informatica-logo-white.svg" loading="lazy" alt="" class="testimonials_company-logo"/><div>At Informatica, our innovation is fuelled by our "Think Customer-First" culture. By putting our customers at the heart of everything we do, we gain a deep understanding of their unique needs and challenges. This understanding drives our continuous innovation, in delivering hyper-personalised tangible business outcomes with the best possible experiences to our customers. When [the] TSIA STAR Awards, which are amongst the highest honors in the technology and services industry, recognize these innovations, it not only demonstrates our commitment to exceeding customer expectations but is also a testament to our accomplishments as among the best in the business.</div><div class="testimonials_sender-details"><div class="testimonials_sender-name-wrapper is-small"><div class="title-size-medium">Pattabhi Raman</div><div class="text-size-regular">VP of Digital Experience, Informatica</div></div></div></div></div></div></div></section><section class="section_awards-info"><div class="padding-global"><div class="container-large"><div class="padding-section-large hide"><div class="awards-info_wrapper"><div class="layout_2-col"><div id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4415-a542a485" class="layout_content-media"><div data-delay="4000" data-animation="slide" class="awards-info_image-slider w-slider" data-autoplay="false" data-easing="ease" data-hide-arrows="true" data-disable-swipe="false" data-autoplay-limit="0" data-nav-spacing="16" data-duration="500" data-infinite="true"><div class="w-slider-mask"><div class="awards-info_image-slide w-slide"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56206d1107014a7d50_star-awards-slider-image-1.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56206d1107014a7d50_star-awards-slider-image-1-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56206d1107014a7d50_star-awards-slider-image-1-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56206d1107014a7d50_star-awards-slider-image-1-p-1080.webp 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56206d1107014a7d50_star-awards-slider-image-1.webp 1152w" alt="" class="awards-info_image"/></div><div class="w-slide"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ab958a23c622ffe6806049_awards_info-image-1.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ab958a23c622ffe6806049_awards_info-image-1-p-500.jpg 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ab958a23c622ffe6806049_awards_info-image-1-p-800.jpg 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ab958a23c622ffe6806049_awards_info-image-1-p-1080.jpg 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ab958a23c622ffe6806049_awards_info-image-1.jpg 1152w" alt="" class="awards-info_image"/></div><div class="w-slide"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56fb702d1381afae2c_star-awards-slider-image-2.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56fb702d1381afae2c_star-awards-slider-image-2-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56fb702d1381afae2c_star-awards-slider-image-2-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56fb702d1381afae2c_star-awards-slider-image-2-p-1080.webp 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f56fb702d1381afae2c_star-awards-slider-image-2.webp 1152w" alt="" class="awards-info_image"/></div><div class="w-slide"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f565e52b68ef0540f01_star-awards-slider-image.webp" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f565e52b68ef0540f01_star-awards-slider-image-p-500.webp 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f565e52b68ef0540f01_star-awards-slider-image-p-800.webp 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f565e52b68ef0540f01_star-awards-slider-image-p-1080.webp 1080w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65ce2f565e52b68ef0540f01_star-awards-slider-image.webp 1152w" alt="" class="awards-info_image"/></div></div><div class="awards-info_arrow w-slider-arrow-left"><div class="w-icon-slider-left"></div></div><div class="awards-info_arrow w-slider-arrow-right"><div class="w-icon-slider-right"></div></div><div class="w-embed"><style> .w-slider-dot { height: .625rem; width: .625rem; flex-shrink: 0; background-color: white; } .w-slider-dot.w-active { background-image: linear-gradient(50deg, #002A78 -5.01%, #0053DB 18.69%, #732EE4 42.77%, #FF6530 97.09%); } </style></div><div class="w-slider-nav w-round"></div></div></div><div id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4426-a542a485" class="layout_content-text"><h3>Want to know what it takes to be a winner?</h3><div class="w-richtext"><p class="text-color-white">The STAR Awards offer TSIA members the opportunity to showcase their company’s achievements with a compelling, data-backed story about the innovations that have significantly benefited both their customers and their organization.</p><p class="text-color-white">‍</p><p class="text-color-white">Ready to learn more? Check out our on-demand STAR Awards 2024 presentation to learn everything you need to know about entering and winning!</p></div><div class="padding-top padding-small"><div class="button-group"><a href="https://portal.tsia.com/sign-in/portal/webinar/61a06DLsiNuEC9CTLVXnSG/the-tsia-star-awards-2024" class="button is-secondary-white is-xlarge w-inline-block"><div class="label-size-xlarge button-text">Watch 2024 webinar</div></a><a href="#" class="button is-ghost-white is-xlarge w-inline-block"><div class="label-size-xlarge">View 2024 winners</div></a></div></div></div></div></div></div></div></div></section><section class="section_awards-hall-of-fame"><div class="padding-global"><div class="container-large"><div class="awards-fame_component padding-section-large-top"><h2>The STAR Awards Hall of Fame</h2><div class="padding-bottom padding-xsmall"><div class="text-size-medium text-color-white">We’re honored to recognize our highest-awarded member companies throughout the technology and services industry, showcasing the best of the best in innovation, leadership, and excellence.</div></div><div class="awards-fame_item"><div class="section-border border-gradient-left is-slim"></div><div class="awards-fame_content"><div class="awards-fame_category"><h3 class="title-size-large">30+ Individual STAR Awards</h3></div><div class="awards-fame_logos"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659ff1d575a7301a04ebea8e_conf-home_dell-tech-logo.png" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4448-a542a485" sizes="(max-width: 479px) 45vw, (max-width: 767px) 47vw, (max-width: 991px) 35vw, (max-width: 1439px) 18vw, 16vw" alt="" srcset="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659ff1d575a7301a04ebea8e_conf-home_dell-tech-logo-p-500.png 500w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659ff1d575a7301a04ebea8e_conf-home_dell-tech-logo-p-800.png 800w, https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/659ff1d575a7301a04ebea8e_conf-home_dell-tech-logo.png 936w" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c11fd391312d16cef16292_cisco-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4449-a542a485" alt="" class="awards-fame_logo-image"/></div></div></div><div class="awards-fame_item"><div class="section-border border-gradient-left is-slim"></div><div class="awards-fame_content"><div class="awards-fame_category"><h3 class="title-size-large">15+ Individual STAR Awards</h3></div><div class="awards-fame_logos"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122596929d5c06d0105b5_hp-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4451-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122af7161f4e230494f5c_Oracle-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4452-a542a485" alt="" class="awards-fame_logo-image"/></div></div></div><div class="awards-fame_item"><div class="section-border border-gradient-left is-slim"></div><div class="awards-fame_content"><div class="awards-fame_category"><h3 class="title-size-large">10+ Individual STAR Awards</h3></div><div class="awards-fame_logos"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c1229355785ab70b108c40_avaya-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a445a-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c12276220a4806fb2c021b_broadcom-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a445b-a542a485" alt="" class="awards-fame_logo-image"/></div></div></div><div class="awards-fame_item"><div class="section-border border-gradient-left is-slim"></div><div class="awards-fame_content"><div class="awards-fame_category"><h3 class="title-size-large">5+ Individual STAR Awards</h3></div><div class="awards-fame_logos"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122ebd53a1a0a47a81973_aspentech-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4463-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122ebefcfe8e41cfad748_digital%20hands-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4464-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122ea3e6c0adcd13a675d_Informatica-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4465-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122eb50b7437c2437523f_microsoft-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4466-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122ea9c09fd049dad7f95_net%20app-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4467-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122ebdda4ee880f5c7e70_ptc-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4468-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122eb572042dc73fd71a8_salesforce-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a4469-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122eb6c9cafa965147c61_sage-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a446a-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122ebaa51b386bfc1bde3_sap-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a446b-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c122ebef5712f8f3fe7809_Software%20AG%20Inc-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a446c-a542a485" alt="" class="awards-fame_logo-image"/><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65c1240865548d50f5611849_xerox-logo-white.svg" loading="lazy" id="w-node-a8743b20-d91e-7a80-8788-f72b6d1a446d-a542a485" alt="" class="awards-fame_logo-image"/></div></div></div></div></div></div></section><section id="winners" class="section_awards-winners"><div class="padding-global"><div class="container-large"><div id="winners" class="padding-section-large"><div class="awards-winners_component"><h2>Our 2024 STAR Award winners and finalists</h2><div class="awards-winners_filter-wrapper"><div fs-cmsfilter-element="filters" class="form_component w-form"><form id="wf-form-Awards-Filter" name="wf-form-Awards-Filter-2" data-name="Awards Filter" method="get" class="awards-winners_form-block" data-wf-page-id="660c19f416b67323a542a485" data-wf-element-id="a8743b20-d91e-7a80-8788-f72b6d1a4477" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><select id="Research-Areas-2" name="Research-Areas-2" data-name="Research Areas 2" fs-cmsfilter-field="research" class="form_input is-select-input is-dark w-select"><option value="">Research Areas</option><option value="Managed Services">Managed Services</option><option value="Support Services">Support Services</option><option value="Professional Services">Professional Services</option><option value="Offering Management">Offering Management</option><option value="Education Services">Education Services</option><option value="Cross-Functional">Cross-Functional</option><option value="Customer Success">Customer Success</option><option value="Customer Growth and Renewal">Customer Growth and Renewal</option><option value="CRO Council">CRO Council</option><option value="Field Services">Field Services</option></select><select id="Companies-2" name="Companies-2" data-name="Companies 2" fs-cmsfilter-field="company" class="form_input is-select-input is-dark w-select"><option value="">Companies</option><option value="Adobe Systems Incorporated">Adobe Systems Incorporated</option><option value="Automation Anywhere">Automation Anywhere</option><option value="BMC Software, Inc.">BMC Software, Inc.</option><option value="Cisco Systems">Cisco Systems</option><option value="Dell Technologies">Dell Technologies</option><option value="Health Catalyst">Health Catalyst</option><option value="Hewlett Packard Enterprise (HPE)">Hewlett Packard Enterprise (HPE)</option><option value="HP Inc.">HP Inc.</option><option value="Informatica">Informatica</option><option value="Lenovo (United States) Inc.">Lenovo (United States) Inc.</option><option value="Logicalis">Logicalis</option><option value="Microsoft">Microsoft</option><option value="Nokia Global Services">Nokia Global Services</option><option value="OpenText Corporation">OpenText Corporation</option><option value="Salesforce">Salesforce</option><option value="ServiceNow, Inc.">ServiceNow, Inc.</option><option value="Trellix">Trellix</option><option value="UiPath Inc.">UiPath Inc.</option></select><select id="Categories-3" name="Categories-3" data-name="Categories 3" fs-cmsfilter-field="category" class="form_input is-select-input is-dark w-select"><option value="">Categories</option><option value="2024 Best Practices in Aligning Sales and Customer Success">2024 Best Practices in Aligning Sales and Customer Success</option><option value="2024 Best Practices in Company Culture">2024 Best Practices in Company Culture</option><option value="2024 Excellence in Organization Convergence">2024 Excellence in Organization Convergence</option><option value="2024 Innovation in Customer Portals that Improve the Digital Customer Experience">2024 Innovation in Customer Portals that Improve the Digital Customer Experience</option><option value="2024 Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence">2024 Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence</option><option value="2024 Innovations in Creating Service Offers">2024 Innovations in Creating Service Offers</option><option value="2024 Innovations in Knowledge Management">2024 Innovations in Knowledge Management</option><option value="2024 Innovative KPIs for Managed Services">2024 Innovative KPIs for Managed Services</option><option value="2024 Leveraging AI in Education Services">2024 Leveraging AI in Education Services</option><option value="2024 Leveraging AI in Professional Services">2024 Leveraging AI in Professional Services</option><option value="2024 Leveraging AI in Revenue Generation Workflows">2024 Leveraging AI in Revenue Generation Workflows</option></select></form><div class="form_message-success w-form-done"><div>Thank you! Your submission has been received!</div></div><div class="form_message-error w-form-fail"><div class="form_message-error-text">Oops! Something went wrong while submitting the form.</div></div></div></div><div class="w-dyn-list"><div fs-cmsfilter-element="list" fs-cmsnest-element="list" role="list" class="w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">Customer Success</div><a href="/star-awards-categories/2024-best-practices-in-aligning-sales-and-customer-success" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Best Practices in Aligning Sales and Customer Success</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies with a novel approach to cultivating trust and cohesion between their sales and customer success teams. By emphasizing shared goals and metrics, optimizing handoff processes, refining lead generation strategies, fostering seamless communication throughout the customer lifecycle, and capitalizing on upselling opportunities, finalists demonstrate a holistic approach to customer satisfaction. Companies showcase tangible results and well-defined protocols in aligning sales and customer success efforts, thereby ensuring sustained customer delight and loyalty.</p></div><div class="hide"><div fs-cmsfilter-field="research">Customer Success</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-best-practices-in-aligning-sales-and-customer-success---adobe-systems-incorporated, 2024-best-practices-in-aligning-sales-and-customer-success---informatica, 2024-best-practices-in-aligning-sales-and-customer-success---servicenow-inc</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">All Research Areas</div><a href="/star-awards-categories/2024-best-practices-in-company-culture" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Best Practices in Company Culture</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies that have championed a strong organizational culture, where people feel a sense of purpose and belonging. A vibrant company culture is crucial for attracting top talent, driving innovation, and fostering social responsibility. This award highlights initiatives that go beyond mere rhetoric and instead, actively operationalize a workplace environment where all individuals feel valued and empowered. Case studies highlight tangible results by demonstrating a commitment to creating a workplace where employees can thrive and contribute meaningfully to business objectives. May include Diversity, Equity, and Inclusion (DEI).</p></div><div class="hide"><div fs-cmsfilter-field="research">All Research Areas</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-best-practices-in-company-culture---hpe, 2024-best-practices-in-company-culture-2---bmc-software-inc, 2024-best-practices-in-company-culture---health-catalyst</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">All Research Areas</div><a href="/star-awards-categories/2024-excellence-in-organization-convergence" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Excellence in Organization Convergence</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes that a company has mastered the demolition of organizational silos and conquered the extreme organizational convergence challenges. </p><p>Recognizing a company that has successfully pivoted from siloed pools for people to a centralized pool of talent. Embracing a customer-first culture through effectively delivering solutions based on the right person with the right skills and the right aptitude to meet the customer and company expectations for the designated body of work. It’s no longer professional services, customer success, managed services, support services work. </p><p>Companies have truly embraced the model that the people are employed by the company, not a particular team, department, business unit or service line. This organization has found the balance between customer needs and employee needs. </p><p>The workforce of the future is going to require solid resource management or workforce management capabilities. Finalists demonstrate exceptional leadership and innovation in breaking down the silos while fostering a culture of collaboration focused on a commitment to the “customer first” mindset, resulting in improvements in customer adoption, increased efficiency, and outstanding employee engagement. </p><p>‍</p></div><div class="hide"><div fs-cmsfilter-field="research">All Research Areas</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-excellence-in-organization-convergence---adobe-systems-incorporated, 2024-excellence-in-organization-convergence---uipath-inc, 2024-excellence-in-organization-convergence---dell-technologies</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">All Research Areas</div><a href="/star-awards-categories/innovation-in-customer-portals-that-improve-the-digital-customer-experience" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Innovation in Customer Portals that Improve the Digital Customer Experience</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes a company that has embraced innovations that improve the digital customer experience. This award should highlight innovation in functionality, user experience, self-service for technical support, and business benefits of a customer portal, ideally embracing pacesetter practices such as mobility, video, AI, chat bots, personalization, and automation.</p></div><div class="hide"><div fs-cmsfilter-field="research">All Research Areas</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-innovation-in-customer-portals-that-improve-the-digital-customer-experience---cisco, 2024-innovation-in-customer-portals-that-improve-the-digital-customer-experience---servicenow-inc, 2024-innovation-in-customer-portals-that-improve-the-digital-customer-experience---automation-anywhere, 2024-innovation-in-customer-portals-that-improve-the-digital-customer-experience---lenovo-united-states-inc</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">Education Services</div><a href="/star-awards-categories/2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service-excellence" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies that excel in utilizing analytics and artificial intelligence to enhance operational efficiency, elevate service levels, and enrich the customer experience. Projects may involve the integration of AI technologies into existing operational workflows, and service levels, or the development of new AI-driven solutions aimed at optimizing customer experience. Emphasizing the transformative potential of analytics and AI, winning initiatives demonstrate a strategic shift towards prioritizing enhanced customer experiences over short-term return on investment. These companies focus on unlocking actionable insights from vast data sources to streamline processes and empower service teams to deliver exceptional support. The analytics project should have been conducted internally and may or may not have been embedded into products sold to customers.</p></div><div class="hide"><div fs-cmsfilter-field="research">Education Services</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service-excellence---cisco, 2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service---nokia-global-services, 2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service---hp-inc, 2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service---servicenow-inc</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">Offering Management</div><a href="/star-awards-categories/2024-innovations-in-creating-service-offers" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Innovations in Creating Service Offers</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies demonstrating exceptional ingenuity in their service offerings, addressing evolving customer needs. Amidst prevailing industry trends, finalists in this category exhibit exceptional skill in simplifying and refining their offering portfolios to cater to dynamic markets. The standout companies are those that adeptly embrace cross-functional strategies, proactively address emerging customer challenges, and capitalize on nascent market opportunities. Moreover, they showcase pioneering initiatives with a keen focus on value propositions that drive transformative changes in offering management processes. By navigating the inherent complexities of technology product and service portfolios, these companies exemplify excellence in crafting compelling offerings that resonate, setting new standards of innovation in the field.</p></div><div class="hide"><div fs-cmsfilter-field="research">Offering Management</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-innovations-in-creating-service-offers---trellix, 2024-innovations-in-creating-service-offers---bmc-software-inc, 2024-innovations-in-creating-service-offers---servicenow-inc</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">Support Services</div><a href="/star-awards-categories/2024-innovations-in-knowledge-management" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Innovations in Knowledge Management</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies with the best innovation in cross-enterprise knowledge management. Seeing the pivotal role of knowledge sharing, these companies foster a culture of openness among employees, ultimately empowering customers with high-quality self-service solutions. This involves novel approaches to collaboration, driving value creation, and operational efficiency. Finalists in this category leverage advanced technology infrastructure to enable seamless knowledge consumption and implement innovative search paradigms and formats to enhance accessibility and usability. Through a comprehensive approach, these companies exemplify excellence in leveraging knowledge as a strategic asset to drive organizational success and desired customer outcomes.</p></div><div class="hide"><div fs-cmsfilter-field="research">Support Services</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-innovations-in-knowledge-management---informatica, 2024-innovations-in-knowledge-management---hpe, 2024-innovations-in-knowledge-management---microsoft</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">Managed Services</div><a href="/star-awards-categories/2024-innovative-kpis-for-managed-services" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Innovative KPIs for Managed Services</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies with remarkable creativity in devising and implementing KPIs to effectively monitor, manage, and report on the performance of their managed services offerings. In an environment where managed services providers face the dual challenge of evolving service portfolios and shifting customer demands, finalists in this category stand out for their ability to innovate in measuring service excellence. With quantifiable evidence, these companies excel in continually refining service delivery processes. By pioneering novel approaches to KPI development and application, companies meet evolving client needs and market dynamics, setting a high standard for the industry.</p></div><div class="hide"><div fs-cmsfilter-field="research">Managed Services</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-innovative-kpis-for-managed-services---logicalis, 2024-innovative-kpis-for-managed-services---hpe</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">Education Services</div><a href="/star-awards-categories/2024-leveraging-ai-in-education-services" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Leveraging AI in Education Services</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies with exceptional AI integration within education services. From content development, training delivery, and data analytics, AI has a transformative impact on reducing the time and costs associated with training related work activities, as well as driving an improved customer experience. Finalists exemplify a refined approach to AI integration, leveraging technologies such as machine learning, robotic process automation, large language models, and generative AI to propel their education services forward. This category showcases companies that lead the way in the usage of AI in the provision of educational content and services.</p></div><div class="hide"><div fs-cmsfilter-field="research">Education Services</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-leveraging-ai-in-education-services---dell-technologies, 2024-leveraging-ai-in-education-services---informatica, 2024-leveraging-ai-in-education-services---opentext-corporation</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">Professional Services</div><a href="/star-awards-categories/2024-leveraging-ai-in-professional-services" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Leveraging AI in Professional Services</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies that have harnessed the power of AI to enhance internal operations and external-facing interactions within professional services. Demonstrating a dedication to improved efficiency, optimized service delivery, and exceptional value provision, finalists in this category prioritize alignment at every stage. By seamlessly integrating AI technologies into their workflows, these industry leaders not only stay at the forefront of professional services but also ensure faster and more accurate deliverables. Their commitment to harnessing AI's potential underscores a relentless pursuit of excellence and innovation within the industry.</p></div><div class="hide"><div fs-cmsfilter-field="research">Professional Services</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-leveraging-ai-in-professional-services---salesforce, 2024-leveraging-ai-in-professional-services---dell-technologies, 2024-leveraging-ai-in-professional-services---informatica</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div><div role="listitem" class="w-dyn-item"><div class="hide"><div fs-cmsfilter-field="research">Customer Growth and Renewal</div><a href="/star-awards-categories/2024-leveraging-ai-in-revenue-generation-workflows" class="w-inline-block"></a></div><div class="awards-winners_block"><div class="section-border border-gradient-left is-slim"></div><div class="awards-winners_block-header"><h3 fs-cmsfilter-field="category" class="title-size-large">2024 Leveraging AI in Revenue Generation Workflows</h3><div class="awards-categories_description"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a448c" class="awards-categories_description-trigger"><div class="text-style-1line">See award description</div><div class="awards-categories_description-icon-wrapper"><div class="icon-embed-xsmall w-embed"><svg width="25" height="26" viewBox="0 0 25 26" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M11.6016 18.9111L4.10156 11.4111C3.59375 10.9424 3.59375 10.1221 4.10156 9.65332C4.57031 9.14551 5.39062 9.14551 5.85938 9.65332L12.5 16.2549L19.1016 9.65332C19.5703 9.14551 20.3906 9.14551 20.8594 9.65332C21.3672 10.1221 21.3672 10.9424 20.8594 11.4111L13.3594 18.9111C12.8906 19.4189 12.0703 19.4189 11.6016 18.9111Z" fill="white"/> </svg></div></div></div><div style="width:100%;height:0px" class="awards-categories_description-body"><div style="color:white" class="text-rich-text hide w-richtext"></div><div class="text-rich-text text-is-light w-richtext"><p>This award recognizes companies that have demonstrably amplified revenue through high-impact AI transformation. Successful case studies exhibit true AI implementation and share a framework to understand, prioritize, and develop capabilities that offer the greatest return on investment from leveraging AI to create effective sales materials, leveraging AI to prioritize sales opportunities, and using analytical models to assess revenue risks.</p></div><div class="hide"><div fs-cmsfilter-field="research">Customer Growth and Renewal</div></div></div></div></div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="slugs" class="hide">2024-leveraging-ai-in-revenue-generation-workflows---informatica, 2024-leveraging-ai-in-revenue-generation-workflows---dell-technologies</div><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-target"></div></div></div></div></div></div></div></div><div><div class="w-dyn-list"><div fs-cmsnest-collection="winning-companies" fs-cmsnest-element="nest-source" role="list" class="awards-winners_list w-dyn-items"><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Adobe Systems Incorporated</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf849b0c0c4d7e30e3b33_adobe-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf849b0c0c4d7e30e3b33_adobe-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf849b0c0c4d7e30e3b33_adobe-842x308-logo-p-800.png 800w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf849b0c0c4d7e30e3b33_adobe-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-best-practices-in-aligning-sales-and-customer-success---adobe-systems-incorporated" class="hide">2024 Best Practices in Aligning Sales and Customer Success - Adobe Systems Incorporated</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66ecb86885acd10dc5c1317b_A-1698%20Adobe%20Systems%20Incorporated%202024%20Best%20Practices%20in%20Aligning%20Sales%20and%20Customer%20Success%20.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Hewlett Packard Enterprise (HPE)</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc2680e99d7b75f31c87c_hewlett%20packard%20enterprise%20(HPE)-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-best-practices-in-company-culture---hpe" class="hide">2024 Best Practices in Company Culture - HPE</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66ed9e280344f08758f228a4_A-1702%20Hewlett%20Packard%20Enterprise%202024%20Best%20Practices%20in%20Company%20Culture.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Adobe Systems Incorporated</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf849b0c0c4d7e30e3b33_adobe-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf849b0c0c4d7e30e3b33_adobe-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf849b0c0c4d7e30e3b33_adobe-842x308-logo-p-800.png 800w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf849b0c0c4d7e30e3b33_adobe-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-excellence-in-organization-convergence---adobe-systems-incorporated" class="hide">2024 Excellence in Organization Convergence - Adobe Systems Incorporated</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66ed9fe2c6c0f882e88e52a6_A-1700%20Adobe%20Systems%20Incorporated%202024%20.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Cisco Systems</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbbff7fc4de594e0ea5720_cisco-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-innovation-in-customer-portals-that-improve-the-digital-customer-experience---cisco" class="hide">2024 Innovation in Customer Portals that Improve the Digital Customer Experience - Cisco</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66f4ae9aedcba58378861731_Cisco%20Systems%20A-1610-2024%20Innovation%20in%20Customer%20Portals.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">ServiceNow, Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-innovation-in-customer-portals-that-improve-the-digital-customer-experience---servicenow-inc" class="hide">2024 Innovation in Customer Portals that Improve the Digital Customer Experience - ServiceNow Inc</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66eda844906bb4dacbd07bb0_A-1722%20ServiceNow%2C%20Inc.%202024%20Innovation%20in%20Customer%20Portals.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Nokia Global Services</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf938d02e588eaca0bbee_nokia-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf938d02e588eaca0bbee_nokia-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf938d02e588eaca0bbee_nokia-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service---nokia-global-services" class="hide">2024 Innovation in Leveraging Analytics and Artificial Intelligence for Service - Nokia Global Services</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66eda9c165f286abc2c43848_A-1672%20Nokia%20Global%20Services%202024%20Innovation%20in%20Leveraging%20Analytics%20and%20Artificial%20Intelligence.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Cisco Systems</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbbff7fc4de594e0ea5720_cisco-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service-excellence---cisco" class="hide">2024 Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence - Cisco</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66f58cb3cf14ccb68110170f_Cisco%20Systems%20A-1606%202024%20Innovation%20in%20Leveraging%20Analytics%20and%20Artificial%20Intelligence.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Trellix</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf98fe2764e20a3c0b1a2_trellix-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf98fe2764e20a3c0b1a2_trellix-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf98fe2764e20a3c0b1a2_trellix-842x308-logo-p-800.png 800w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf98fe2764e20a3c0b1a2_trellix-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-innovations-in-creating-service-offers---trellix" class="hide">2024 Innovations in Creating Service Offers - Trellix</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edaef9dff954cf84c6a8cd_A-1685%20Trellix%202024%20Innovation%20in%20Creating%20Service%20Offers.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Informatica</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc1de168b09758f4c8de8_Informatica-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-innovations-in-knowledge-management---informatica" class="hide">2024 Innovations in Knowledge Management - Informatica</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edafa42d8831c96c23992b_A-1768%20Informatica%202024%20Innovation%20in%20Knowledge%20Management.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Logicalis</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf92062ceeb7608228f18_logicalis-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf92062ceeb7608228f18_logicalis-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf92062ceeb7608228f18_logicalis-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-innovative-kpis-for-managed-services---logicalis" class="hide">2024 Innovative KPIs for Managed Services - Logicalis</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edb0da5e0e0b412d985950_A-1671%20Logicalis%202024%20Innovative%20KPIs%20for%20Managed%20Services.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Dell Technologies</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbbfafa8446418a685a0ff_Dell%20Technologies-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-leveraging-ai-in-education-services---dell-technologies" class="hide">2024 Leveraging AI in Education Services - Dell Technologies</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edb16597d071c828c056cc_A-1711%20Dell%20Technologies%202024%20Leveraging%20AI%20in%20Education%20Services.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Salesforce</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc3ab068e55489e03eee7_salesforce-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-leveraging-ai-in-professional-services---salesforce" class="hide">2024 Leveraging AI in Professional Services - Salesforce</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edb2fae42884fb8a4eb17c_A-1753%20Salesforce%202024%20Leveraging%20AI%20in%20Professional%20Services.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white">Winner</div><div class="text-color-white w-condition-invisible">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Informatica</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc1de168b09758f4c8de8_Informatica-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage w-condition-invisible"></div></div><a href="/star-awards-applicants/2024-leveraging-ai-in-revenue-generation-workflows---informatica" class="hide">2024 Leveraging AI in Revenue Generation Workflows - Informatica</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edb3b0e7b1bf0147b01f76_A-1765%20Informatica%202024%20Leveraging%20AI%20in%20Revenue%20Generation%20Workflows%20(1).pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Informatica</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc1de168b09758f4c8de8_Informatica-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-best-practices-in-aligning-sales-and-customer-success---informatica" class="hide">2024 Best Practices in Aligning Sales and Customer Success - Informatica</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66ecb914d72efa344cde23b7_A-1766%20Informatica%202024%20Best%20Practices%20in%20aligning%20Sales%20and%20Customer%20Success.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">ServiceNow, Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-best-practices-in-aligning-sales-and-customer-success---servicenow-inc" class="hide">2024 Best Practices in Aligning Sales and Customer Success - ServiceNow, Inc.</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66ecb98567ae6c440133ed65_A-1723%20ServiceNow%2C%20Inc.%202024%20Best%20Practices%20in%20Aligning%20Sales%20and%20Customer%20Success.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">BMC Software, Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8bb3cc3a26444b92c1a_bmc-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8bb3cc3a26444b92c1a_bmc-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8bb3cc3a26444b92c1a_bmc-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-best-practices-in-company-culture-2---bmc-software-inc" class="hide">2024 Best Practices in Company Culture - BMC-Software-Inc</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66ed9e66c6c0f882e88cb183_A-1725%20BMC%20Software%2C%20Inc.%202024%20Best%20Practices%20in%20Company%20Culture.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Health Catalyst</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8deee2e1fac29242457_healthcatalyst-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8deee2e1fac29242457_healthcatalyst-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8deee2e1fac29242457_healthcatalyst-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-best-practices-in-company-culture---health-catalyst" class="hide">2024 Best Practices in Company Culture - Health Catalyst</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66ed9f0f66b4a0ac815a1f3c_A-1667%20Health%20Catalyst%202024%20Best%20Practices%20in%20Company%20Culture.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Dell Technologies</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbbfafa8446418a685a0ff_Dell%20Technologies-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-excellence-in-organization-convergence---dell-technologies" class="hide">2024 Excellence in Organization Convergence - Dell Technologies</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66f0ef3fae32d8ebe7cb5b7e_A-1717%20Dell%20Technologies%202024%20Excellence%20in%20Organization%20Convergence.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">UiPath Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf9a3c4eec4c26ddec9d6_ui%20path-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf9a3c4eec4c26ddec9d6_ui%20path-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf9a3c4eec4c26ddec9d6_ui%20path-842x308-logo-p-800.png 800w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf9a3c4eec4c26ddec9d6_ui%20path-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-excellence-in-organization-convergence---uipath-inc" class="hide">2024 Excellence in Organization Convergence - UiPath Inc</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66eda036f5cc8594122a6254_A-1771%20UiPath%20Inc.%202024%20Excellence%20in%20Organization%20Convergence.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Automation Anywhere</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8a5fab6b2b4ac516141_automationanywhere-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8a5fab6b2b4ac516141_automationanywhere-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8a5fab6b2b4ac516141_automationanywhere-842x308-logo-p-800.png 800w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8a5fab6b2b4ac516141_automationanywhere-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovation-in-customer-portals-that-improve-the-digital-customer-experience---automation-anywhere" class="hide">2024 Innovation in Customer Portals that Improve the Digital Customer Experience - Automation Anywhere</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66eda88e80c07cce0dfb1593_A-1705%20Automation%20Anywhere%202024%20Innovation%20in%20Customer%20Portals.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Lenovo (United States) Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc5d8233e34d62b5abb5d_lenovo-logo-white.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovation-in-customer-portals-that-improve-the-digital-customer-experience---lenovo-united-states-inc" class="hide">2024 Innovation in Customer Portals that Improve the Digital Customer Experience - Lenovo (United States) Inc</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66eda971645579f77a2cdd16_A-1719%20Lenovo%202024%20Innovation%20in%20Customer%20Portals.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">HP Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf90eee689fe6db2ad51e_hpe-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf90eee689fe6db2ad51e_hpe-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf90eee689fe6db2ad51e_hpe-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service---hp-inc" class="hide">2024 Innovation in Leveraging Analytics and Artificial Intelligence for Service - HP Inc</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66eda9f239b5240dd9c4a9a3_A-1704%20HP%20Inc.%202024%20Innovation%20in%20Leveraging%20Analytics%20and%20Artificial%20Intelligence%20for%20Service.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">ServiceNow, Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovation-in-leveraging-analytics-and-artificial-intelligence-for-service---servicenow-inc" class="hide">2024 Innovation in Leveraging Analytics and Artificial Intelligence for Service - ServiceNow Inc</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edaa31bb196a91861a1399_A-1769%20ServiceNow%202024%20Innovation%20in%20Leveraging%20Analytics%20and%20Artificial%20Intelligence.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">BMC Software, Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8bb3cc3a26444b92c1a_bmc-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8bb3cc3a26444b92c1a_bmc-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf8bb3cc3a26444b92c1a_bmc-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovations-in-creating-service-offers---bmc-software-inc" class="hide">2024 Innovations in Creating Service Offers - BMC Software Inc</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edaf2b32a9f64fd3253251_A-1726%20BMC%20Software%2C%20Inc.%202024%20Innovations%20in%20Creating%20Service%20Offers.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">ServiceNow, Inc.</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo.png" alt="" sizes="(max-width: 479px) 70vw, (max-width: 767px) 23vw, (max-width: 991px) 18vw, 180px" srcset="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo-p-500.png 500w, https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edf871f9bed81c38af4447_servicenow-842x308-logo.png 842w" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovations-in-creating-service-offers---servicenow-inc" class="hide">2024 Innovations in Creating Service Offers - ServiceNow Inc</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edaf66dc53101d4fd5d691_A-1724%20ServiceNow%2C%20Inc.%202024%20Innovations%20in%20Creating%20Service%20Offers.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Hewlett Packard Enterprise (HPE)</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc2680e99d7b75f31c87c_hewlett%20packard%20enterprise%20(HPE)-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovations-in-knowledge-management---hpe" class="hide">2024 Innovations in Knowledge Management - HPE</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edb0222c7194be73b2aa24_A-1728%20Hewlett%20Packard%20Enterprise%202024%20Innovations%20in%20Knowledge%20Management.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Microsoft</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc306822cde46eb69522c_microsoft-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovations-in-knowledge-management---microsoft" class="hide">2024 Innovations in Knowledge Management - Microsoft</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edb0559af1ac36329670b5_A-1744%20Microsoft%202024%20Innovations%20in%20Knowledge%20Management%20(3).pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Hewlett Packard Enterprise (HPE)</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc2680e99d7b75f31c87c_hewlett%20packard%20enterprise%20(HPE)-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-innovative-kpis-for-managed-services---hpe" class="hide">2024 Innovative KPIs for Managed Services - HPE</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edb10c09ed0fb9ceb4cc52_A-1730%20Hewlett%20Packard%20Enterprise%202024%20Innovative%20KPIs%20for%20Managed%20Services.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Informatica-finalist</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65cd453af2d545218accc98c_Informatica-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-leveraging-ai-in-education-services---informatica" class="hide">2024 Leveraging AI in Education Services - Informatica</a><a 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class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Dell Technologies</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbbfafa8446418a685a0ff_Dell%20Technologies-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-leveraging-ai-in-professional-services---dell-technologies" class="hide">2024 Leveraging AI in Professional Services - Dell Technologies</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66edb351597ba28ae96983d4_A-1718%20Dell%20Technologies%202024%20Leveraging%20AI%20in%20Professional%20Services.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Informatica</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbc1de168b09758f4c8de8_Informatica-logo.svg" alt="" class="image-starawards"/></div><div class="star-award_backgroundimage"></div></div><a href="/star-awards-applicants/2024-leveraging-ai-in-professional-services---informatica" class="hide">2024 Leveraging AI in Professional Services - Informatica</a><a href="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/66f0ef618d353bf0f733fa79_A-1763%20Informatica%202024%20Leveraging%20Gen%20AI%20for%20Professional%20Services.pdf" target="_blank" class="awards-info-link-pdf w-inline-block"><div class="hide">Case study</div></a></div><div role="listitem" class="awards-winners_item w-dyn-item"><div class="awards-winners_item-content for-winner"><div class="awards-winners_item-top"><div class="text-color-white w-condition-invisible">Winner</div><div class="text-color-white">Finalist</div><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65aaec745afa5b84a81057f4_icon_arrow-up-right.svg" loading="lazy" alt=""/><div class="hide"><div fs-cmsfilter-field="company">Dell Technologies</div></div></div><div class="awards-winners_logo-wrapper"><img loading="lazy" src="https://cdn.prod.website-files.com/65932a5f2ab5244b61f0cc94/65bbbfafa8446418a685a0ff_Dell%20Technologies-logo.svg" alt="" 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Something went wrong while submitting the form.</div></div></div></div></div></div></div></div></section><section id="categories" class="section_star-awards"><div class="padding-global"><div class="padding-section-medium"><div class="container-large"><h2>Frequently asked questions</h2><div class="margin-top margin-medium"><div class="w-dyn-list"><div role="list" class="star-award-category-collection-list w-dyn-items"><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Can any company apply for a STAR Award? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>To be eligible to apply for an award category in a particular TSIA research area, your company must be an active TSIA corporate member in that research area community. </p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Can a company win in more than one category in the same year?</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>Yes, a single company can win in more than one category in the same year.</p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">What happens after the submission deadline has passed? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>Once the application submission deadline has passed and all applications are received, the TSIA Research Executives and TSIA Advisory Board Judges will review the applications in detail. </p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Who judges the STAR Awards? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>The judges for the STAR Awards are a panel of your peers. TSIA Advisory Board members from each research area serve as STAR Awards judges. </p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">How does a company enter the TSIA STAR Awards “Hall of Fame”?</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>A company can enter the TSIA STAR Awards Hall of Fame by winning five individual STAR Awards in different years. The awards do not have to be received in successive years and do not have to be from the same category. A company can become a two-time STAR Awards Hall of Fame winner by winning a 10th STAR Award, a three-time STAR Awards Hall of Fame winner by winning a 15th STAR Award, and so on.</p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">How may I increase my company's chance of winning? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>The application instructions will provide specific guidance on the information needed. Additionally, we have an on-demand webinar that shares more details. We encourage you to include descriptions about the innovation that led to significant improvement and/or differentiated performance in specific business outcomes. Focusing on the key and unique features of your innovation, as well as insights learned during development and rollout will also help distinguish winning applications. Finally, you can check out past winners and finalists. </p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">What are some examples of winning applications? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>We publish the winners’ and finalists’ applications as STAR Case Studies on our website. You can access those examples on the STAR Awards Winners & Finalists section. </p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">How should the entry be submitted? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>Please submit all completed application(s) to STARawards@tsia.com and include your company's logo in vector format, the key contact for each application, and the best delivery address (for the purpose of sending the trophy). </p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Can we submit supporting documents? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>Supporting documents are not required, but there will be the opportunity to include links where helpful to support your application. Please keep in mind that your completed application, including any supporting links and content, should not exceed two (2) pages.</p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Is the length of my application important? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>We require that your whole application does not exceed two (2) pages with font size of 10pt or larger. More details about the application can be found in the application instructions and in the on-demand webinar. </p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Should we include our company logo and web address on the application? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>Yes, please include your company logo and web address as prompted in the instructions. When you submit your application, please also include within the email your company’s official logo in vector format, so that in the event of becoming a finalist or beyond, your company will be properly displayed on our STAR Awards Winners & Finalist section.</p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">Is the application fee refundable in the event we should change our mind regarding submitting a TSIA STAR Award application? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>The application fee is typically non-refundable once your intent to apply has been officially registered and the STAR Awards application instructions have been sent to you. </p></div></div></div></div><div role="listitem" class="collection-item-2 w-dyn-item"><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4580" class="faq-wrapper"><div class="faq-question"><p class="text-size-medium text-color-white">What are the benefits of being a STAR Award finalist and winner? </p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt="" class="faq-icon"/></div><div style="height:0px" class="faq-answer"><div class="text-size-regular text-color-white text-rich-text w-richtext"><p>As a STAR Award finalist and/or winner, you will be able to: </p><ul role="list"><li>Receive industry-wide recognition via press release, social media coverage, and conference announcements. </li><li>Inspire the TSIA community with your exemplary achievements published on TSIA’s STAR Awards winners & finalists page as STAR Case Studies. </li><li>Memorialize your STAR Awards success and keep your team motivated for sustained excellence and innovation. </li><li>Show off your industry thought leadership with STAR Awards Winner or Finalist badges on all of your company publications. </li><li>Get the professional recognition you deserve with STAR Awards LinkedIn listing and the social media cover images.</li></ul></div></div></div></div></div></div></div><div data-w-id="a8743b20-d91e-7a80-8788-f72b6d1a4589" class="faq-wrapper hide"><div class="faq-question"><p class="text-size-medium text-color-white">Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence</p><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/661c0c7f3f78201c6a802d5f_Frame%20464.svg" loading="lazy" alt=""/></div><div style="height:0px" class="faq-answer"><p class="text-size-medium text-color-white">Innovation in Leveraging Analytics and Artificial Intelligence for Service Excellence</p></div></div><div class="spacer-3xl"></div></div></div></div></section></main><footer class="footer_component"><div class="footer_top"><div class="padding-global"><div class="footer_container"><div class="footer_top-content"><div class="footer_top-content-left text-align-left"><img src="https://cdn.prod.website-files.com/658dbc804e944f22d8fdf0b5/65fc88d50611c47f101b53ae_tsia_logo_tagline.svg" loading="lazy" alt="" class="footer_logo"/><div class="text-size-small">TSIA (Technology & Services Industry Association) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. 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