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Vulnerability Reporting Policy | Salesforce US
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As a result, we encourage responsible reporting of any vulnerabilities that may be found in our site or applications. Salesforce is committed to working with security researchers to verify and address any potential vulnerabilities that are reported to us.</p> <p>Please review these terms before you test and/or report a vulnerability. Salesforce pledges not to initiate legal action against researchers for penetrating or attempting to penetrate our systems as long as they adhere to this policy.</p> <p><a href="https://www.salesforce.com/company/legal/" target="_self"><strong>Legal Index Page</strong></a></p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725989357685_39v" data-blade-position="3" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725989357685_39v" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725989357685_39v" data-module-name="Testing for security vulnerabilities:" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> Testing for security vulnerabilities: </h2> </header> <div class="blade__description"> <p>Whenever a Trial or Developer Edition is available, please conduct all vulnerability testing against such instances. Always use test or demo accounts when testing our online services.</p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725989411503_vgo" data-blade-position="4" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725989411503_vgo" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725989411503_vgo" data-module-name="Reporting a potential security vulnerability:" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> Reporting a potential security vulnerability: </h2> </header> <div class="blade__description"> <ul> <li>Privately share details of the suspected vulnerability with Salesforce by sending an email to <a href="mailto:security@salesforce.com" target="_self">security@salesforce.com</a></li> <li>Provide full details of the suspected vulnerability so the Salesforce security team may validate and reproduce the issue</li> </ul> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725989482012_wi0" data-blade-position="5" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725989482012_wi0" class="relative textmainbody--blade" > <div class="container container--min-spacing-bottom container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725989482012_wi0" data-module-name="Salesforce does not permit the following types of security research:" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> Salesforce does not permit the following types of security research: </h2> </header> <div class="blade__description"> <p>While we encourage you to discover and report to us any vulnerabilities you find in a responsible manner, the following conduct is expressly prohibited:</p> <ul> <li>Performing actions that may negatively affect Salesforce or its users (e.g. Spam, Brute Force, Denial of Service…)</li> <li>Accessing, or attempting to access, data or information that does not belong to you</li> <li>Destroying or corrupting, or attempting to destroy or corrupt, data or information that does not belong to you</li> <li>Conducting any kind of physical or electronic attack on Salesforce personnel, property or data centers</li> <li>Social engineering any Salesforce service desk, employee or contractor</li> <li>Conduct vulnerability testing of participating services using anything other than test accounts (e.g. Developer or Trial Edition instances)</li> <li>Violating any laws or breaching any agreements in order to discover vulnerabilities</li> </ul> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div><div data-blade-id="1725989553409_1ax2" data-blade-position="6" data-blade-name="sf/textmainbody" data-blade-variant="textmainbody" data-blade-source="www" data-blade-type="blade"> <section id="1725989553409_1ax2" class="relative textmainbody--blade" > <div class="container container--min-spacing-top"> <article class="grid grid_main text--left" data-module-id="1725989553409_1ax2" data-module-name="The Salesforce security team commitment:" data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="textmainbody__blade-heading grid grid_sub"> <h2 class="headline text__headline--large" style=" "> The Salesforce security team commitment: </h2> </header> <div class="blade__description"> <p>We ask that you do not share or publicize an unresolved vulnerability with/to third parties. If you responsibly submit a vulnerability report, the Salesforce security team and associated development organizations will use reasonable efforts to:</p> <ul> <li>Respond in a timely manner, acknowledging receipt of your vulnerability report</li> <li>Provide an estimated time frame for addressing the vulnerability report</li> <li>Notify you when the vulnerability has been fixed</li> </ul> <p>We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture at Salesforce.</p> <p><a href="https://trust.salesforce.com/en/security/thank-you/" target="_self">Security Research Contributors</a></p> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> </section> </div> </main> <hgf-footer home-href=us origin=https://wp.sfdcdigital.com/en-us/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:18005523064" aria-label="Call Us"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Content Audiences:Legal","tagUuid":"e44aa968-defc-4199-9166-7901014de546","uuid":"db17278a-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Topics:Security","tagUuid":"b9fb10e6-612c-40f5-a4d3-83c3d3cfdc83","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/miaw.js"></script> <link rel="stylesheet" type="text/css" href="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/DHdjC/Xt1VSFY"> <script src="/jnmYwLhDSrvFsn4x7w/hp/b1c9Ki4/fm0SA/nIfM04o" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>