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19.2559C6.93719 19.4122 7.14915 19.5 7.37016 19.5H13.2968C13.5178 19.5 13.7298 19.4122 13.8861 19.2559C14.0424 19.0996 14.1302 18.8877 14.1302 18.6667C14.1302 18.4457 14.0424 18.2337 13.8861 18.0774C13.7298 17.9211 13.5178 17.8333 13.2968 17.8333Z" fill="#4E444E"/> </svg> <span>Larger Font Size</span></div> </a></li></ul></li></ul><div class="toggle-navigation text-right"><div class="open"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M3 5H21" stroke="white" stroke-width="1.5" stroke-linecap="round"/> <path d="M3 12H21" stroke="white" stroke-width="1.5" stroke-linecap="round"/> <path d="M3 19H21" stroke="white" stroke-width="1.5" stroke-linecap="round"/> </svg></div><div class="close"> <svg width="10" height="10" viewBox="0 0 10 10" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M8.53553 1.46449L1.46447 8.53556M8.53553 8.53556L1.46447 1.46449" stroke="white" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/> </svg></div></div></nav><div id="main-content"><div id="singular-header" class="post-header"><div class="banner-bgs"><div class=""></div><div class="banner-image lazyload" style="background-image:inherit;" data-bg-image="url('https://news.lenovo.com/wp-content/uploads/2024/01/CreativeSpace_G867431800-scaled.jpg')"></div></div><div class="banner-copy-wrapper "><div class="banner-copy-mobile-bg" style="background-image: url('');"></div><div class="container"><div class="grid-noBottom"><div class="col-6_md-12"><div class="banner-copy"><div class="breadcrumbs"> <span> <span> <a href="https://news.lenovo.com/" class="home">Lenovo StoryHub</a> / <a href="https://news.lenovo.com/storyhub/innovation/">Innovation</a> / </span> </span></div><h1>Lenovo enhances customer experiences with personalized, AI-driven online support</h1><p>Lenovo Smart Avatar proactively steers customers to the optimal support resources in real time.</p></div></div></div></div></div></div><div class="container"><div id="singular-content" class="grid-noBottom"><div id="singular-article" class="col-8_md-12" data-push-left="off-2_md-0"><div id="singular-info" class="grid-noBottom"><div class="col"> <span class="article-date">30 January 2024</span></div><div class="col text-right"></div></div><article id="post-26859" class="trythis"><div class="wpb-content-wrapper"><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><p><em><span class="NormalTextRun SCXW22174871 BCX8">Proactively steering customers to the </span><span class="NormalTextRun SCXW22174871 BCX8">optimal</span><span class="NormalTextRun SCXW22174871 BCX8"> support resources in real time with Lenovo Smart Avatar</span></em></p><p><span style="color: #008000;"><b>Challenge: Optimizing Customer Support in the Digital Age</b> </span></p><p><span data-contrast="auto">When a customer experiences an issue with a product, they expect the vendor to provide fast and effective support. But for many enterprises, fulfilling every support request via agent-assisted channels would be prohibitively costly and time-consuming.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">By leveraging our own products, services and customer support expertise, Lenovo created Smart Avatar—a first-of-its-kind AI solution that can automatically direct each Lenovo PC customer to the appropriate support resources in real time. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">The combination of seamless self-service experiences and responsive agent-assisted channels is bringing big benefits to Lenovo. Smart Avatar has already delivered $10 million in cost-avoidance and a 15.4-point increase in customer satisfaction—and the solution could deliver similar benefits for companies across a wide range of industries.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span style="color: #008000;"><b><img data-lazyloaded="1" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIxMDI0IiBoZWlnaHQ9IjY4MyIgdmlld0JveD0iMCAwIDEwMjQgNjgzIj48cmVjdCB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBmaWxsPSIjY2ZkNGRiIi8+PC9zdmc+" fetchpriority="high" decoding="async" class="aligncenter size-large wp-image-26864" data-src="https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-1024x683.jpg" alt="Man working at home on ThinkPad" width="1024" height="683" data-srcset="https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-1024x683.jpg 1024w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-600x400.jpg 600w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-768x512.jpg 768w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-1536x1024.jpg 1536w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-scaled.jpg 2048w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-450x300.jpg 450w" data-sizes="(max-width: 1024px) 100vw, 1024px" /><noscript><img fetchpriority="high" decoding="async" class="aligncenter size-large wp-image-26864" src="https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-1024x683.jpg" alt="Man working at home on ThinkPad" width="1024" height="683" srcset="https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-1024x683.jpg 1024w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-600x400.jpg 600w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-768x512.jpg 768w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-1536x1024.jpg 1536w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-scaled.jpg 2048w, https://news.lenovo.com/wp-content/uploads/2024/01/11.-Home-habitat-2-450x300.jpg 450w" sizes="(max-width: 1024px) 100vw, 1024px" /></noscript></b></span></p><p><span style="color: #008000;"><b>Challenge: Investing in Self-Service Satisfaction</b> </span></p><p><span data-contrast="auto">Lenovo is the world’s largest PC manufacturer by annual units shipped—and we want every customer to get maximum value from their devices. To help achieve this goal, Lenovo has invested heavily in customer support. The eService ecosystem includes our websites, the Lenovo Help App, and Lenovo Community forum, as well as chatbots and social media accounts.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><figure id="attachment_26863" aria-describedby="caption-attachment-26863" style="width: 103px" class="wp-caption alignright"><img decoding="async" class="wp-image-26863 size-full lazyload" data-src="https://news.lenovo.com/wp-content/uploads/2024/01/ronendro.png" alt="Ronendro Singh" width="103" height="103" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 103px; --smush-placeholder-aspect-ratio: 103/103;" /><figcaption id="caption-attachment-26863" class="wp-caption-text">Ronendro Singh</figcaption></figure><p><span data-contrast="auto">Ronendro Singh, Global eService Operations at Lenovo, says: “When customers want to find information about repairs and servicing, or to purchase additional services such as extended warranties, 98% of them come to our self-service channels. Every year, over 200 million customers engage with these services—so it’s crucial for us to offer the best possible experience for every visitor.”</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span style="color: #008000;"><b>Challenge: Striving for Continuous Improvement</b> </span></p><p><span data-contrast="auto">We continuously analyze customer satisfaction scores across the Lenovo eService ecosystem to measure performance and identify opportunities for improvement. So, when we saw that satisfaction scores for our websites were an average of 20 percentage points lower than for our agent-assisted services, we decided to act quickly to enhance the customer experience.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">“By using session replay technology to record and analyze real-world customer journeys, we identified several scenarios in which customers were struggling to get the information or services they were looking for,” Singh continues. “To make it easier for our customers to get great support on our websites, we looked for a way to remove friction from key journeys.”</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p></div></div><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><p><span style="color: #008000;"><b>Solution: AI-Powered Personalized Support</b> </span></p><p><span data-contrast="auto">Lenovo identified several improvements to the support journey. At the front end, we decided to update the look and feel of our product homepages, making them faster and easier for customers to use. We also targeted improvements to our diagnostic pages, adding “easy” and “expert” pathways to allow experienced and non-technical users to find the support they need.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">And we didn’t stop there. As well as improving the usability of our sites, we wanted to personalize the experience to each customer’s specific needs. First, we needed a 360-degree view of the customers visiting our sites—including their devices, service histories, warranty statuses, and more. </span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><figure id="attachment_26862" aria-describedby="caption-attachment-26862" style="width: 136px" class="wp-caption alignright"><img decoding="async" class="size-full wp-image-26862 lazyload" data-src="https://news.lenovo.com/wp-content/uploads/2024/01/sunil-kumar.png" alt="Sunil Kumar" width="136" height="136" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 136px; --smush-placeholder-aspect-ratio: 136/136;" /><figcaption id="caption-attachment-26862" class="wp-caption-text">Sunil Kumar</figcaption></figure><p><span data-contrast="auto">Sunil Kumar, Head of Data Science and Analytics – International Service Support at Lenovo, says: “We knew that AI had the potential to transform the self-service support experience. So, we decided to leverage Lenovo’s in-house expertise to develop a solution.”</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span style="color: #008000;"><b>Solution: Lenovo powers Lenovo</b> </span></p><p><span data-contrast="auto">Working with technical experts from across Lenovo, the Data and Analytics team created a data lake to store accurate, timely data on device serial numbers, repair and service records, support chat logs, and customer satisfaction scores. To drive value from this data, the team developed an AI-powered personalization engine that assigns each customer a digital persona based on these characteristics.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">Figen Tek-Puentes, Senior Manager, WW Support Web at Lenovo, explains: “Our AI engine is at the heart of a brand-new eService solution: Smart Avatar. The solution works by detecting patterns of browsing behavior that show when a customer is struggling to find what they need on a Lenovo support site. Based on context from their current web session and their digital persona, Smart Avatar pops up a box on the page to provide highly personalized assistance.”</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><img decoding="async" class="aligncenter wp-image-20944 size-large lazyload" data-src="https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-SubwayProductivity_IS154923974-1024x681.jpg" alt="Brand image- Woman in a red coat sitting on a bench working on a laptop in a subway station." width="1024" height="681" data-srcset="https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-SubwayProductivity_IS154923974-1024x681.jpg 1024w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-SubwayProductivity_IS154923974-600x399.jpg 600w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-SubwayProductivity_IS154923974-768x511.jpg 768w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-SubwayProductivity_IS154923974-1536x1022.jpg 1536w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-SubwayProductivity_IS154923974-scaled.jpg 2048w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-SubwayProductivity_IS154923974-450x300.jpg 450w" data-sizes="(max-width: 1024px) 100vw, 1024px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024/681;" /></p><p><span style="color: #008000;"><b>Solution: Streamlining Customer Journeys</b> </span></p><p><span data-contrast="auto">Lenovo has configured Smart Avatar to help customers in multiple support scenarios. For example, if a visitor has remained on the site for a prolonged time without providing their details, Smart Avatar will ask the customer if they would like the site to try and detect their device serial number automatically—accelerating their support journey.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><b><span data-contrast="auto">Smart Avatar provides a customized page for service recommendations.</span></b><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">Figen Tek-Puentes continues: “Smart Avatar allows us to interpret online customer behavior and proactively reach out with customized assistance. We began with a pilot project for Lenovo customers in North America, and the results were so positive that we rolled out the solution to all our global sites within a matter of months. Today, Smart Avatar is helping global customers to get faster access to our excellent service support resources.”</span></p><p><img decoding="async" class="aligncenter size-large wp-image-26866 lazyload" data-src="https://news.lenovo.com/wp-content/uploads/2024/01/ESO-interface-1024x566.png" alt="Smart Avatar example page" width="1024" height="566" data-srcset="https://news.lenovo.com/wp-content/uploads/2024/01/ESO-interface-1024x566.png 1024w, https://news.lenovo.com/wp-content/uploads/2024/01/ESO-interface-600x332.png 600w, https://news.lenovo.com/wp-content/uploads/2024/01/ESO-interface-768x424.png 768w, https://news.lenovo.com/wp-content/uploads/2024/01/ESO-interface-1536x849.png 1536w, https://news.lenovo.com/wp-content/uploads/2024/01/ESO-interface.png 1998w" data-sizes="(max-width: 1024px) 100vw, 1024px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024/566;" /></p></div></div><div class="wpb_text_column wpb_content_element" ><div class="wpb_wrapper"><p><span style="color: #008000;"><b>Result: Measuring the Impact of Transformation</b> </span></p><p><span data-contrast="auto">As its eService transformation continues, Lenovo is already measuring the positive impact of its AI initiative on everything from operational costs to customer satisfaction.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">Singh says: “In less than a year, Smart Avatar has helped us resolve millions of customer struggles that might otherwise have led customers to contact an agent-assisted service—enabling us to avoid more than $10 million in operational costs.”</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">By gaining a deeper understanding of individual customer needs and preferences, Lenovo is also making it easier to delight website visitors with value-added services. Singh confirms: “We have seen Lenovo PC Group service revenues increase between 10% to 20% year-on-year [YoY], which is a testament to the power of personalized services.”</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span style="color: #008000;"><b>Result: Fast Support, Happy Customers</b> </span></p><p><span data-contrast="auto">Most importantly, our new approach to support is allowing Lenovo to delight customers with higher-quality experiences on self-service support channels.</span></p><p><span data-contrast="auto"><img decoding="async" class="aligncenter size-large wp-image-24715 lazyload" data-src="https://news.lenovo.com/wp-content/uploads/2023/07/lenovo-brand-parenting-1024x539.jpg" alt="Father holding his baby, sitting at a table with a Lenovo laptop." width="1024" height="539" data-srcset="https://news.lenovo.com/wp-content/uploads/2023/07/lenovo-brand-parenting-1024x539.jpg 1024w, https://news.lenovo.com/wp-content/uploads/2023/07/lenovo-brand-parenting-600x316.jpg 600w, https://news.lenovo.com/wp-content/uploads/2023/07/lenovo-brand-parenting-768x404.jpg 768w, https://news.lenovo.com/wp-content/uploads/2023/07/lenovo-brand-parenting-1536x808.jpg 1536w, https://news.lenovo.com/wp-content/uploads/2023/07/lenovo-brand-parenting-scaled.jpg 2048w" data-sizes="(max-width: 1024px) 100vw, 1024px" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" style="--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024/539;" /></span></p><p><span data-contrast="auto">Customer experience scores for our eService websites have increased by 7.3 points, and the number of customers who rate the Lenovo support website as helpful has climbed by 15.2 points. Overall customer experience scores have jumped by a massive 15.4 points, and bounce rates across all Lenovo websites have dropped by 8.7%—showing that more customers are finding the information they need.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span style="color: #008000;"><b>Result: Planning Proactive Support Services</b> </span></p><p><span data-contrast="auto">Looking ahead, Lenovo is planning the next stage of its eService transformation. We intend to harness data on customer personas to offer personalized product homepages, with custom tiles to direct users to the relevant how-to guides, manuals, and diagnostic pages for their specific products.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">Singh comments: “As well as personalizing the content that we present to customers on our websites, we are preparing to roll out proactive support services via email. For example, when a customer purchases a new PC, they will receive a tailored message including direct links to all the support resources for their product.”</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p><p><span data-contrast="auto">To find out how Lenovo Smart Avatar could help your organization shape a seamless, high-quality support experience, visit Lenovo.com or speak to your Lenovo contact. </span><span data-ccp-props="{"134245417":false,"134245529":true,"201341983":0,"335559739":0,"335559740":240}"> </span></p></div></div><div class="vc_btn3-container vc_btn3-center vc_do_btn" ><a class="vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-block vc_btn3-color-blue" href="https://news.lenovo.com/campaign/lenovo-powers-lenovo-our-digital-transformation-journey/" title="">Learn more about how Lenovo Powers Lenovo, from supply chain innovation to AI-powered transformation.</a></div><div class="vc_btn3-container vc_btn3-center vc_do_btn" ><a class="vc_general vc_btn3 vc_btn3-size-lg vc_btn3-shape-rounded vc_btn3-style-modern vc_btn3-block vc_btn3-color-success" href="https://prod-cs.lenovo.com/content/dam/lenovo/iso/customer-references-coe/global/en/case-studies/lenovo-powers-lenovo-sustainability/online-support/Lenovo_LPL_eServices_CaseStudy.pdf" title="">Download a PDF of the full story.</a></div></div></div></div></div></div></article></div><div id="singular-meta" class="col-2_md-12_md-first_lg-last"><div id="singular-social" class="md-hidden"> [ssba]</div></div></div><div class="grid-noBottom-middle" style="margin: 0;"><div class="smarter-blade lazyload" style="background-image:inherit;" data-bg-image="url('https://news.lenovo.com/wp-content/uploads/2024/05/storyhub-banner-datawaves.jpg')"><div class="smarter-blade-content"><h2><a href="https://news.lenovo.com/campaign/lenovo-powers-lenovo-our-digital-transformation-journey/" target="_blank">Lenovo powers Lenovo</a></h2> <span>As a global technology leader, Lenovo is pioneering the use of groundbreaking AI to enhance our own operations, so we can help enterprises transform and embrace <em>smarter AI for all</em>. </strong><br><br><a href="https://news.lenovo.com/campaign/lenovo-powers-lenovo-our-digital-transformation-journey/" target="_blank">Learn more about our AI-powered transformation.</a></span></div></div></div><div class="singular-related-wrapper"><aside id="singular-related"><h2>Related stories</h2><div class="grid-noBottom-spaceBetween"><div class="col-4_md-12"><div class="card card-regular card-post"> <a href="https://news.lenovo.com/edge-technology-fishing-more-sustainable-grupo-pinsa/" class="card-link card-regular-link" onclick="firedCustom_doNothing('StoryClicked_interaction', 'Story: Edge Technology at Sea Makes Fishing More Sustainable with Grupo PINSA');"><div class="card-image card-regular-image card-post-image"> <img data-src="https://news.lenovo.com/wp-content/uploads/2024/01/grupo-pinsa46-150x150.jpg" data-srcset="https://news.lenovo.com/wp-content/uploads/2024/01/grupo-pinsa46-600x338.jpg 600w, https://news.lenovo.com/wp-content/uploads/2024/01/grupo-pinsa46-1024x576.jpg 1024w, https://news.lenovo.com/wp-content/uploads/2024/01/grupo-pinsa46-768x432.jpg 768w, https://news.lenovo.com/wp-content/uploads/2024/01/grupo-pinsa46-1536x864.jpg 1536w, https://news.lenovo.com/wp-content/uploads/2024/01/grupo-pinsa46-scaled.jpg 2048w" data-sizes="100vw" alt="Large fishing vessels in a harbor" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 150px; 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--smush-placeholder-aspect-ratio: 150/150;" /></div><div class="card-type"> Press Release</div><h3 class="card-title card-regular-title">AI-Powered Avatar Creates New Communication Possibilities for People with Severe Disabilities</h3><div class="card-text card-regular-text"><p>Unveiled at CES 2024, the hyper-realistic avatar preserves the voice and personality of a 24-year-old woman with ALS.</p></div> </a></div></div><div class="col-4_md-12"><div class="card card-regular card-post"> <a href="https://news.lenovo.com/human-to-planet-innovation-key-to-sustainable-future/" class="card-link card-regular-link" onclick="firedCustom_doNothing('StoryClicked_interaction', 'Story: From Human to Planet: Why Innovation is Key to a Sustainable Future');"><div class="card-image card-regular-image card-post-image"> <img data-src="https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-MountainTurbines_G1053312200-150x150.jpg" data-srcset="https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-MountainTurbines_G1053312200-600x450.jpg 600w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-MountainTurbines_G1053312200-1024x768.jpg 1024w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-MountainTurbines_G1053312200-768x576.jpg 768w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-MountainTurbines_G1053312200-1536x1151.jpg 1536w, https://news.lenovo.com/wp-content/uploads/2022/08/Brand-Image-MountainTurbines_G1053312200-scaled.jpg 2048w" data-sizes="100vw" alt="Mountain with multiple wind turbines." src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="lazyload" style="--smush-placeholder-width: 150px; --smush-placeholder-aspect-ratio: 150/150;" /></div><div class="card-type"> Story</div><h3 class="card-title card-regular-title">From Human to Planet: Why Innovation is Key to a Sustainable Future</h3><div class="card-text card-regular-text"><p>Pioneering efforts to create more sustainable ways to work and ongoing innovation will light the way to a smarter future.</p></div> </a></div></div></div></aside></div></div></div><div id="block-subscribe"><div class="container"><div class="grid-noBottom-noGutter-middle"><div class="col-6_lg-8_md-10" data-push-left="off-3_lg-2_md-1"> <span>Don't Miss StoryHub Updates:</span></div><div class="col-6_lg-8_md-10" data-push-left="off-3_lg-2_md-1"><div id="mc_embed_signup_footer"><form action="https://lenovo.us16.list-manage.com/subscribe/post?u=ff495eb7ae49cc3ebd794a626&id=341922f2c7" method="post" id="mc-embedded-subscribe-form" name="mc-embedded-subscribe-form" class="validate" target="_blank" novalidate><div id="mc_embed_signup_footer_scroll"> <input type="email" value="" name="EMAIL" class="email" id="mce-EMAIL" placeholder="email address" required><div style="position: absolute; 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