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Free, Independent and Fair | Energy & Water Ombudsman SA
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prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.</p> <form action="/search" class="help-section__search js-st-form"> <input name="search" type="text" class="help-section__input swiftype swiftype--big js-st-input" placeholder="Search"> <label class="screen-reader" for="search">Search</label> <button type="submit" class="help-section__button"> <svg class="icon help-section__search-icon"><use href="#icon/search-icon"></use></svg> </button> </form> </div> </div> </div> <section class="hero"> <div class="container"> <div class="row hero__wrapper"> <div id="mobile-search" class="mobile-search ipad--down"> <form action="/search" class="mobile-search__form js-st-form"> <input class="mobile-search__input swiftype js-st-input" type="text" name="search" placeholder="Need help? 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Start here...</label> <button type="submit" class="mobile-search__button"> <svg class="icon mobile-search__search-icon"><use href="#icon/search-icon"></use></svg> </button> </form> </div> <div class="hero__slider"> <div class="lazyload col-xs-24 slide hero__slide" data-parent-fit="cover" data-sizes="auto" data-bgset="/assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W2550_H1163-746537305_Mcrop_Q70_P68-5-39-5.jpg 2550w, /assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W2246_H1163-746537305_Mcrop_Q70_P68-5-39-5.jpg 2246w, /assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W1942_H1163-746537305_Mcrop_Q70_P68-5-39-5.jpg 1942w, /assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W1638_H1163-746537305_Mcrop_Q70_P68-5-39-5.jpg 1638w, /assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W1440_H657-174515184_Mcrop_Q70_P68-5-39-5.jpg 1440w, /assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W1136_H657-174515184_Mcrop_Q70_P68-5-39-5.jpg 1136w, /assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W832_H657-174515184_Mcrop_Q70_P68-5-39-5.jpg 832w, /assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W750_H342-278393325_Mcrop_Q70_P68-5-39-5.jpg 750w" style="background-position: 68.5% 39.5%" aria-label="Elderly couple with afternoon tea "> <img class="image__placeholder" src="/assets/resized/banners/1485/Stocksy_txp1de75745ae1200_OriginalDelivery_402567_W20_H9-127423822_Mcrop_Q80_P68-5-39-5_E_blur-3.jpg"> </div> </div> </div> </div> </section> <div class="container help-section ipad--down"> <div class="col-md-24 col-ip-6 help-section__info"> <div class="help-section__text"> <p>Our role is to facilitate the prompt resolution of disputes between the consumers of energy and water services and the providers of those services, by providing a free, independent, accessible, fair and informal service to consumers.</p> </div> </div> </div> <section class="intro-banner"> <div class="container row intro-banner__row"> <h2 class="col-md-12 col-ip-14 intro-banner__heading">Do you have a complaint?</h2> <a class="col-md-12 col-ip-10 cta" href="https://ewosa.com.au/about-ewosa/how-we-can-help"> <div class="cta__label"> How we can help you <svg class="icon cta__icon"><use href="#icon/right"></use></svg> </div> </a> </div> <div class="container row"> <div class="icon-tab icon-tab--featured col-ip-8 col-ip-pull-2"> <svg class="icon icon-tab__icon"><use href="#icon/directions"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>In the first instance, you should contact your supplier and give them the chance to resolve the complaint directly.</p> </div> <div class="btn-container icon-tab__buttons"> <a href="https://ewosa.com.au/resolving-complaints/our-process" class="btn btn--standard"> Learn More <svg class="icon icon-tab__icon"><use href="#icon/right"></use></svg> </a> </div> </div> </div> <div class="icon-tab icon-tab--featured col-ip-14"> <svg class="icon icon-tab__icon"><use href="#icon/contact"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>If you cannot resolve your dispute directly with your supplier, gather your notes together, decide what you are seeking and detail your attempts to resolve the complaint so far. Submit your complaint to us, and we will try to help you resolve it.<br /></p> </div> <div class="btn-container icon-tab__buttons"> <a href="https://ewosa.com.au/submit-a-complaint" class="btn btn--standard"> Submit an online complaint <svg class="icon icon-tab__icon"><use href="#icon/right"></use></svg> </a> <span class="btn btn--standard ipad--up"> Call us on 1800 665 565 <svg class="icon icon-tab__icon"><use href="#icon/right"></use></svg> </span> <a href="tel:1800665565" class="btn btn--standard ipad--down"> Call us on 1800 665 565 <svg class="icon icon-tab__icon"><use href="#icon/right"></use></svg> </a> </div> </div> </div> </div> </section> <section class="blockout"> <div class="container row"> <div class="col-md-12 blockout__thumb-container"> <div class="lazyload col-xs-24 blockout__thumb" data-parent-fit="cover" data-sizes="auto" data-bgset="/assets/resized/banners/29083/geert-pieters-n1IIau3_FDs-unsplash_W2550_H1163-746537305_Mcrop_Q70.jpg 2550w, 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class="col-xs-24 col-md-12 blockout__copy"> <div class="blockout__text"> <p>There is good news for electricity customers, with the Australian Energy Regulator (AER) confirming that the Default Market Offer (DM) price to apply for 2024-25 will fall for South Australians. <a href="https://ewosa.com.au/default-market-offer">Click here</a> for more information.<br /></p> </div> </div> </div> </section> <section> <div class="container home-news"> <h2 class="home-news__headerheading">EWOSA News</h2> <div class="home-news__list"> <div class="home-news__item"> <h3 class="home-news__heading">EWOSA News - November 2024</h3> <div class="home-news__date">13th November</div> <img src="/assets/resized/generalimages/69257/water_W540_H360.jpg" class="home-news__thumb"> <div class="home-news__summary"><p>Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.</p></div> <a href="https://ewosa.com.au/publications/news/ewosa-news-november-2024" class="btn btn--standard">Read more <svg class="icon icon-tab__icon"><use href="#icon/right" /></svg></a> </div> <div class="home-news__item"> <h3 class="home-news__heading">EWOSA News - July 2024</h3> <div class="home-news__date">31st July</div> <img src="/assets/resized/generalimages/64844/Electricity_W540_H360.jpg" class="home-news__thumb"> <div class="home-news__summary"><p>Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.</p></div> <a href="https://ewosa.com.au/publications/news/ewosa-news-july-2024" class="btn btn--standard">Read more <svg class="icon icon-tab__icon"><use href="#icon/right" /></svg></a> </div> <div class="home-news__item"> <h3 class="home-news__heading">EWOSA News - April 2024</h3> <div class="home-news__date">15th April</div> <img src="/assets/resized/generalimages/60099/looking-at-laptop_W540_H360.jpeg" class="home-news__thumb"> <div class="home-news__summary"><p>Welcome to the latest edition of the Energy and Water Ombudsman SA (EWOSA) quarterly newsletter: your one stop shop for emerging consumer trends, hot issues and policy matters.</p></div> <a href="https://ewosa.com.au/publications/news/ewosa-news-april-2024" class="btn btn--standard">Read more <svg class="icon icon-tab__icon"><use href="#icon/right" /></svg></a> </div> </div> </div> </section> <section class="content"> <div class="container row content__container"> <div class="column column--geometric col-ip-7 col-ip-push-2 col-ip-pull-1"> <h3 class="column__title ipad--up">Customers can contact us about a range of matters.</h3> <div class="circle circle__icons"> <div class="circle circle__icon bg--honey" aria-label="Electricity"> <svg class="icon icon-electricity"><use href="#icon/electricity"></use></svg> </div> <div class="circle circle__icon bg--red" aria-label="Gas"> <svg class="icon icon-gas"><use href="#icon/gas"></use></svg> </div> <div class="circle circle__icon bg--blue" aria-label="Water"> <svg class="icon icon-water"><use href="#icon/water"></use></svg> </div> </div> </div> <div class="col-ip-12 column column--features"> <h3 class="column__title ipad--down">Customers can contact us about a range of matters.</h3> <div class="grid"> <div class="grid__item icon-tab"> <a href="https://ewosa.com.au/consumer-resources/trouble-with-energy-or-water-bills" class="icon-tab__link"> <svg class="icon icon-tab__icon icon-tab__icon--feature"><use href="#icon/dispute"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>Billing disputes</p> </div> </div> </a> </div> <div class="grid__item icon-tab"> <a href="https://ewosa.com.au/consumer-resources/disconnection-or-service-restrictions" class="icon-tab__link"> <svg class="icon icon-tab__icon icon-tab__icon--feature"><use href="#icon/connect"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>Disconnection or service restrictions</p> </div> </div> </a> </div> <div class="grid__item icon-tab"> <a href="" class="icon-tab__link"> <svg class="icon icon-tab__icon icon-tab__icon--feature"><use href="#icon/home"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>The impact of supplier's actions on your land and other properties</p> </div> </div> </a> </div> <div class="grid__item icon-tab"> <a href="https://ewosa.com.au/consumer-resources/debt-collection-and-credit-default-listing" class="icon-tab__link"> <svg class="icon icon-tab__icon icon-tab__icon--feature"><use href="#icon/bill"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>Debt collection and credit default listing</p> </div> </div> </a> </div> <div class="grid__item icon-tab"> <a href="" class="icon-tab__link"> <svg class="icon icon-tab__icon icon-tab__icon--feature"><use href="#icon/write"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>Any other matters referred by a supplier by agreement with the Ombudsman and the person/s affected</p> </div> </div> </a> </div> <div class="grid__item icon-tab"> <a href="https://ewosa.com.au/consumer-resources/experiencing-financial-difficulties" class="icon-tab__link"> <svg class="icon icon-tab__icon icon-tab__icon--feature"><use href="#icon/dispute"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>Difficulty in paying</p> </div> </div> </a> </div> <div class="grid__item icon-tab"> <a href="https://ewosa.com.au/consumer-resources/marketing-by-energy-retailers" class="icon-tab__link"> <svg class="icon icon-tab__icon icon-tab__icon--feature"><use href="#icon/handshake"></use></svg> <div class="icon-tab__text-container"> <div class="icon-tab__text"> <p>The behaviour of supplier's employees or agents</p> </div> </div> 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