User.com Reviews: Pricing & Software Features 2024

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data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>User.com Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="300" height="123" src="https://financesonline.com/uploads/2016/07/ue.png" class="attachment- size-" alt="User.com" srcset="https://s.financesonline.com/uploads/2016/07/ue.png 300w, https://s.financesonline.com/uploads/2016/07/ue-220x90.png 220w, https://s.financesonline.com/uploads/2016/07/ue-93x38.png 93w" sizes="(max-width: 300px) 100vw, 300px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">8.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:0%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score"> <a id="enable-user-review-tab" href="#user-review">(0 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:0%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score"> <a id="enable-user-review-tab" href="#user-review">(0 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="29028" data-main-term="145" data-selected-term=""> </div> </div> <div class="clearfix"></div> <script> (function() { // dynamic scroll buttons const product_buttons_el = document.getElementById('product-buttons'); if(product_buttons_el) { const product_id = product_buttons_el.getAttribute('data-product'), main_term = product_buttons_el.getAttribute('data-main-term'), url_hash = window.location.hash.split('='), ajax_url = document.body.getAttribute('data-ajax'), request_buttons = new XMLHttpRequest(); let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined ? true : false, selected_term = is_selected_term ? url_hash[url_hash_index] : ''; request_buttons.open('GET', ajax_url + '?action=get_scroll_buttons&product=' + encodeURIComponent(product_id) + '&main_term=' + encodeURIComponent(main_term) + '&selected_term=' + encodeURIComponent(selected_term)); request_buttons.onload = function () { if (request_buttons.status >= 200 && request_buttons.status < 400) { if (request_buttons.response.length > 0) { product_buttons_el.innerHTML = JSON.parse(request_buttons.response); product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/userengage/">USER.COM ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is User.com?</a></li> <li><a href="#benefits">User.com benefits</a></li> <li><a href="#features">Overview of User.com features</a></li> <li><a href="#pricing">User.com pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of User.com" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2016/07/ue-1.jpg 300w, https://s.financesonline.com/uploads/2016/07/ue-1-232x120.jpg 232w, https://s.financesonline.com/uploads/2016/07/ue-1-93x48.jpg 93w, https://s.financesonline.com/uploads/2016/07/ue-1-281x145.jpg 281w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="29028"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is User.com?</h3> </div> <p><span style="font-weight: 400;">User.com is an easy-to-use software aimed at increasing user engagement and conversion on every step of the sales funnel. The system gathers data about every customer. This enables creating automatic communication mechanisms with a drag&drop editor. </span><span style="font-weight: 400;">Some of the things businesses can automate include:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Emails</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Chat messages</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Rewriting the content of the page to suit user interests</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Showing forms and pop-ups</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Sending SMS</span></li> </ul> <p><span style="font-weight: 400;">The platform also includes an integrated CRM system for streamlining the manual sales process and knowledge base creation tool that facilitates the support procedures. User.com also offers analytics and reporting features.</span></p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of User.com Benefits</h3> </div> <p>User.com improves communication both with current and prospective users, as it is enabled to generate leads and delivers modules for customers’ on-boarding. One of the things that makes User.com so popular is that it has a simple and intuitive interface, reinforced with drag-and-drop functionalities to add fields and elements, and build navigation paths in a matter of seconds. All campaigns and related marketing processes are automated, and can be personalized to raise brand awareness.</p> <p>User.com employs a specific widget that tracks visitors and analyses their behavior, all with the purpose to determine where they came from, and what they intend to do on your website. As soon as the system distinguishes them as potential leads, they’re automatically logged into chat, where agents send them personalized and inviting messages to engage them.</p> <p>At the same time, companies can send their users a variety of newsletters, personalized email messages, bumpers, or customize chat boxes to make them look more customer-orientated. The system contains a variety of creative templates to choose from, but also allows you to design your own, and add headers, logos, and similar brand-related information.</p> <p><span style="font-weight: 400;">Being an all in one solution User.com is a complete platform for turning visitors into customers. With entire communication in one place it’s easier to keep track of all the messages.</span></p> <p><span style="font-weight: 400;">Automated, behaviour triggered messages allow a </span><span style="font-weight: 400;">completely hands-free lead nurturing.</span><span style="font-weight: 400;"> For example: “If user speaks Spanish, comes from referrer X has 4 days of trial left and hasn’t visited the pricing page yet, send him with a custom live chat message”.</span></p> <p><span style="font-weight: 400;">It organizes the work of sales teams by detecting warm leads and organizing the sales process with CRM.</span></p> <p><span style="font-weight: 400;">Combining data from user tracking and all communication channels lets businesses build customer profiles of impressive accuracy.</span></p> <p><span style="font-weight: 400;">The knowledge base creation tool makes support easier and faster by providing links with ready answers.</span></p> <p>Finally, User.com tracks, collects, and stores all valuable data in a single location, from where you can access it and reuse it any time you want. The data will be organized in pre-selected logical units, and presented on easy-to-understand previews and messages. You can also use a variety of statistical and analytical tools to pull off reports, tag users, organize events, or simply monitor the progress of your business.</p> <p>The platform is also very price competitive with being 2 to 5 times cheaper than the closest competitors.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of User.com Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Proactive Chat</li> <li>Groups and Segments</li> <li>Default Replies</li> <li>Visitor Profiles</li> <li>Custom Attributes</li> <li>Real-Time Tracking</li> <li>Tags</li> <li>Customization</li> <li>API</li> <li>White Labels</li> <li>Assign Alerts</li> <li>Default Replies</li> <li>Email Marketing</li> <li>Custom Templates</li> <li>Cold Emails</li> <li>Real-Time Interaction</li> <li>Targeted Auto-Messages</li> <li>Triggers</li> <li>Auto-Management</li> <li>Dynamic Forms</li> <li>Drag-and-Drop Capacity</li> <li>Statistics & Analytics</li> <li>“What If” Scenarios</li> <li>Traffic analytics</li> <li>Sales reporting</li> <li>API</li> <li>Action Management</li> <li>Activity Monitoring</li> <li>Activity Tracking</li> <li>Auto-Responders</li> <li>Automatic Notifications</li> <li>Automatic Reminders</li> <li>Campaign Segmentation</li> <li>Chat</li> <li>Client Database</li> <li>Communication Management</li> <li>Contact Database</li> <li>Custom Fields</li> <li>Custom Forms</li> <li>Customer Segmentation</li> <li>Drag & Drop Interface</li> <li>Drip Email Marketing</li> <li>Email Distribution</li> <li>Email Templates</li> <li>Email Tracking</li> <li>Event Triggered Actions</li> <li>Feedback Management</li> <li>Instant Messaging</li> <li>Market Segmentation</li> <li>Monitoring</li> <li>Real Time Data</li> <li>Role-Based Permissions</li> <li>SMS Marketing</li> <li>Social Network Marketing</li> <li>Summary Reports</li> <li>Tags & Keywords</li> <li>Tracking Features</li> <li>Visitor Tracking</li> <li>eCommerce Integration</li> <li>CRM</li> <li>Dynamic Page content</li> <li>Knowledge base creation</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> </div> <div class="content-visibility order-9 full-width"> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>User.com Position In Our Categories</h3> </div> <p> Knowing that companies have distinctive business needs, it is rational they abstain from deciding on a one-size-fits-all, ideal software solution. Regardless, it would be futile to chance on such application even among popular software products. The practicable thing to undertake would be to set down the varied vital functions which entail consideration such as critical features, costing, skill competence of staff, business size, etc. Then, you must follow through your product research to a full extent. Read some of these User.com evaluations and explore each of the software programs in your shortlist more closely. Such all-encompassing research guarantee you keep away from ill-fitting apps and subscribe to the one which offers all the aspects your business requires. </p> <p><strong>Position of User.com in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>100</span> </div> <p>User.com is one of the <strong>top 100</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>500</span> </div> <p>User.com is one of the <strong>500</strong> <a href="https://financesonline.com/c/marketing-software/">Marketing Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>Each company is different, and can need a special Live Chat Software solution that will be designed for their business size, type of customers and staff and even particular industry they deal with. You should not count on finding an ideal solution that is going to work for each company no matter what their background is. It may be a good idea to read a few User.com Live Chat Software reviews first and even then you should pay attention to what the software is supposed to do for your business and your workers. Do you need an easy and straightforward app with just basic functions? Will you actually use the advanced tools needed by pros and large enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to find a solid solution that will match your budget.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does User.com Cost?</h3> </div> <p><strong>User.com Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Basic Plan Less than 500 users</span> <p>$29</p> </div> <div class="review-page__table__row"> <span>Basic Plan 500-750 users</span> <p>$39</p> </div> <div class="review-page__table__row"> <span>Basic Plan 750-3000 users</span> <p>$59</p> </div> <div class="review-page__table__row"> <span>Basic Plan 3000-4000 users</span> <p>$69</p> </div> <div class="review-page__table__row"> <span>Basic Plan 4000-5000 users</span> <p>$89</p> </div> <div class="review-page__table__row"> <span>Basic Plan 5000-8000 users</span> <p>$105</p> </div> <div class="review-page__table__row"> <span>Basic Plan 8000-10250 users</span> <p>$119</p> </div> <div class="review-page__table__row"> <span>Basic Plan 10250-15000 users</span> <p>$139</p> </div> <div class="review-page__table__row"> <span>Premium Plan Less than 500 users</span> <p>$35</p> </div> <div class="review-page__table__row"> <span>Premium Plan 500-750 users</span> <p>$47</p> </div> <div class="review-page__table__row"> <span>Premium Plan 750-3000 users</span> <p>$71</p> </div> <div class="review-page__table__row"> <span>Premium Plan 3000-4000 users</span> <p>$83</p> </div> <div class="review-page__table__row"> <span>Premium Plan 4000-5000 users</span> <p>$107</p> </div> <div class="review-page__table__row"> <span>Premium Plan 5000-8000 users</span> <p>$126</p> </div> <div class="review-page__table__row"> <span>Premium Plan 8000-10250 users</span> <p>$143</p> </div> <div class="review-page__table__row"> <span>Premium Plan 10250-15000 users</span> <p>$167</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are User.com pricing details?</h3> </div> <p><strong>User.com Pricing Plans:</strong></p> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Basic Plan Less than 500 users</span> <p>$29</p> </div> <div class="review-page__table__row"> <span>Basic Plan 500-750 users</span> <p>$39</p> </div> <div class="review-page__table__row"> <span>Basic Plan 750-3000 users</span> <p>$59</p> </div> <div class="review-page__table__row"> <span>Basic Plan 3000-4000 users</span> <p>$69</p> </div> <div class="review-page__table__row"> <span>Basic Plan 4000-5000 users</span> <p>$89</p> </div> <div class="review-page__table__row"> <span>Basic Plan 5000-8000 users</span> <p>$105</p> </div> <div class="review-page__table__row"> <span>Basic Plan 8000-10250 users</span> <p>$119</p> </div> <div class="review-page__table__row"> <span>Basic Plan 10250-15000 users</span> <p>$139</p> </div> <div class="review-page__table__row"> <span>Premium Plan Less than 500 users</span> <p>$35</p> </div> <div class="review-page__table__row"> <span>Premium Plan 500-750 users</span> <p>$47</p> </div> <div class="review-page__table__row"> <span>Premium Plan 750-3000 users</span> <p>$71</p> </div> <div class="review-page__table__row"> <span>Premium Plan 3000-4000 users</span> <p>$83</p> </div> <div class="review-page__table__row"> <span>Premium Plan 4000-5000 users</span> <p>$107</p> </div> <div class="review-page__table__row"> <span>Premium Plan 5000-8000 users</span> <p>$126</p> </div> <div class="review-page__table__row"> <span>Premium Plan 8000-10250 users</span> <p>$143</p> </div> <div class="review-page__table__row"> <span>Premium Plan 10250-15000 users</span> <p>$167</p> </div> </div> <p><span style="font-weight: 400;">The price of the system is proportional to the number of unique users in the database. </span><span style="font-weight: 400;">It is structured as follows:</span></p> <ul> <li><span style="font-weight: 400;">Less than 500 users, Basic Plan: $29, Premium Plan: $35</span></li> <li>500-750 users: Basic Plan: $39, Premium Plan: $47</li> <li>750-3000 users: Basic Plan: $59, Premium Plan: $71</li> <li>3000-4000 users: Basic Plan: $69, Premium Plan: $83</li> <li>4000-5000 users: Basic Plan: $89, Premium Plan: $107</li> <li>5000-8000 users: Basic Plan: $105, Premium Plan: $126</li> <li>8000-10250 users: Basic Plan: $119, Premium Plan: $143</li> <li>10250-15000 users: Basic Plan: $139, Premium Plan: $167</li> </ul> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 0 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 0 </span> </div> </div> <p> <p>We are aware that when you decide to buy a Live Chat Software it’s important not only to find out how experts score it in their reviews, but also to discover whether the real clients and companies that bought this software are actually content with the product. That’s why we’ve devised our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that gathers customer reviews, comments and User.com reviews across a wide array of social media sites. The information is then displayed in a simple to digest way indicating how many users had positive and negative experience with User.com. With that information at your disposal you will be ready to make an informed business decision that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="UserEngage Basic Implementation: Custom Script" width="640" height="360" data-src="https://www.youtube.com/embed/7WGgs99xto4?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Android</li><li>iPhone/iPad</li><li>Web-based</li> </ul> <p>Deployment</p> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>Annual Subscription</li><li>Quote-based</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li><span></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li class="ok"><span class="icon icon--checked"></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li><span></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for User.com?</h3> </div> <p>User.com integrates with the following systems and applications:</p> <ul> <li>Slack</li> <li>Shopify</li> <li>Magento</li> <li>WordPress</li> <li>Twilio</li> <li>Zapier</li> <li>PrestaShop</li> <li>Squarespace</li> <li>Salesforce</li> <li>Drupal</li> <li>Segment.io</li> <li>BigCommerce</li> </ul> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="first-review"> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/note.svg" alt="Note" class="first-review__note" width="160" height="160" > <p>User.com<br> is waiting for<br> your first review.</p> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/share-arrow.svg" alt="Arrow" class="first-review__arrow"> </div> <div class="user-reviews__write no-margin margin-bottom"> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="more-reviews"> <p>More reviews from 0 actual users:</p> <div class="clearfix"></div> </div> <div id="sortable-reviews"> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" 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Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=29028">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="29028"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular User.com Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tc2FsZXNpcS8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho SalesIQ" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-SalesIQ-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-SalesIQ.png 186w" /></div> <a href="/p/zoho-salesiq/" title="Zoho SalesIQ" >Zoho SalesIQ Review: Pricing & Software Features 2025</a> </div> <div class="products-table__right">9.0</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NoYXQtd2hpc3BlcmVyLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="48" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Chat Whisperer" sizes="(max-width: 48px) 100vw, 48px" data-srcset="https://s.financesonline.com/uploads/2024/10/chat_whisperer_logo-1-48x48.png 48w, https://s.financesonline.com/uploads/2024/10/chat_whisperer_logo-1-150x150.png 150w, https://s.financesonline.com/uploads/2024/10/chat_whisperer_logo-1-145x145.png 145w, https://s.financesonline.com/uploads/2024/10/chat_whisperer_logo-1-50x50.png 50w, https://s.financesonline.com/uploads/2024/10/chat_whisperer_logo-1.png 200w" /></div> <a href="/p/chat-whisperer/" title="Chat Whisperer" >Chat Whisperer Review: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.5</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Byb3Byb2ZzLWNoYXQv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ProProfs Chat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/ProProfs-Chat-logo2-1-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/ProProfs-Chat-logo2-1.png 186w" /></div> <a href="/p/proprofs-chat/" title="ProProfs Chat" >ProProfs Chat Review: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.5</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Zpdm9jaGEv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vivocha" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/Vivocha-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/Vivocha-logo2.png 186w" /></div> <a href="/p/vivocha/" title="Vivocha" >Vivocha Review: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.4</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3RlZWRlZS8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="TeeDee" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/05/TeDee-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2021/05/TeDee-logo-2.png 186w" /></div> <a href="/p/teedee/" title="TeeDee" >TeeDee Review: Pricing & Software Features 2025</a> </div> <div class="products-table__right">8.0</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-price"></span> <h3>Top Competitors To User.com By Price</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right">Price:</div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dldHJlcGx5Lw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="getReply" data-src="https://financesonline.com/uploads/2016/07/getReply-2.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/getreply/" title="getReply" >Learn more about 2025 pricing plans for getReply</a> </div> <div class="products-table__right">$3</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tc2FsZXNpcS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho SalesIQ" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-SalesIQ-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-SalesIQ.png 186w" /></div> <a href="/p/zoho-salesiq/" title="Zoho SalesIQ" >Learn more about 2025 pricing plans for Zoho SalesIQ</a> </div> <div class="products-table__right">$7</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3JldmUtY2hhdC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="REVE Chat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/REVE-Chat-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/REVE-Chat-logo2.png 186w" /></div> <a href="/p/reve-chat/" title="REVE Chat" >Learn more about 2025 pricing plans for REVE Chat</a> </div> <div class="products-table__right">$12</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JvdHN0YXIv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="BotStar" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/12/BotStar-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/12/BotStar-logo-thumbnail.png 186w" /></div> <a href="/p/botstar/" title="BotStar" >Learn more about 2025 pricing plans for BotStar</a> </div> <div class="products-table__right">$15</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2hlbHBvbmNsaWNrLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HelpOnClick" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/HelpOnClick-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/HelpOnClick-logo2.png 186w" /></div> <a href="/p/helponclick/" title="HelpOnClick" >Learn more about 2025 pricing plans for HelpOnClick</a> </div> <div class="products-table__right">$19</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Live Chat Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoZGVzay1tZXNzYWdpbmcv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Messaging" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/09/logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/09/logo-thumbnail.png 186w" /></div> <a href="/p/freshdesk-messaging/" title="Freshdesk Messaging reviews" >What do users think about Freshdesk Messaging</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">9.2</div> <div class="col col--50">96%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NtYXJ0c3VwcC8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Smartsupp" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/Smartsupp-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/Smartsupp-logo2.png 186w" /></div> <a href="/p/smartsupp/" title="Smartsupp reviews" >What do users think about Smartsupp</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.6</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3JpY2hjYWxsLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="RichCall" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/RichCall-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/RichCall-logo2.png 186w" /></div> <a href="/p/richcall/" title="RichCall reviews" >What do users think about RichCall</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">N/A</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3Byb3Byb2ZzLWNoYXQv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ProProfs Chat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/ProProfs-Chat-logo2-1-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/ProProfs-Chat-logo2-1.png 186w" /></div> <a href="/p/proprofs-chat/" title="ProProfs Chat reviews" >What do users think about ProProfs Chat</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.5</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3JoZW9ib3Qv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Rheobot" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/10/Rheobot-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/10/Rheobot-logo-2.png 186w" /></div> <a href="/p/rheobot/" title="Rheobot reviews" >What do users think about Rheobot</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">94%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>User.com Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy11c2VybGlrZQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Userlike" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Userlike-93x48.png 93w, https://s.financesonline.com/uploads/2022/12/Small-Thumbnail-Userlike.png 186w" /></div> <a href="https://comparisons.financesonline.com/userengage-vs-userlike" title="Comparison of User.com vs. Userlike" class="set-width" >Compare User.com vs Userlike 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy1saXZlaGVscG5vdw==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveHelpNow" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/LiveHelpNow-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/LiveHelpNow-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/userengage-vs-livehelpnow" title="Comparison of User.com vs. LiveHelpNow" class="set-width" >Compare User.com vs LiveHelpNow 2025</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy16b2hvLXNhbGVzaXE=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho SalesIQ" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-SalesIQ-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-SalesIQ.png 186w" /></div> <a href="https://comparisons.financesonline.com/userengage-vs-zoho-salesiq" title="Comparison of User.com vs. Zoho SalesIQ" class="set-width" >Compare User.com vs Zoho SalesIQ 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy1rYXlha28=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Kayako" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2014/11/kayako-logo1-93x48.png 93w, 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col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy15ZWthbGl2YQ==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Yekaliva" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/04/Yekaliva-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2019/04/Yekaliva-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/userengage-vs-yekaliva" title="Comparison of User.com vs. Yekaliva" class="set-width" >Compare User.com vs Yekaliva 2025</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy1uYW5vcmVw""> <div class="mb-hide"><img width="93" height="48" class="lazyload" alt="nanoRep" data-src="https://financesonline.com/uploads/2014/11/nanorep-icon.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="https://comparisons.financesonline.com/userengage-vs-nanorep" title="Comparison of User.com vs. nanoRep" class="set-width" >Compare User.com vs nanoRep 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy1wYWxkZXNr""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Paldesk" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/paldesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/paldesk-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/userengage-vs-paldesk" title="Comparison of User.com vs. Paldesk" class="set-width" >Compare User.com vs Paldesk 2025</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy1oYXBweWZveC1jaGF0""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HappyFox Chat" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2016/07/happyfox1-93x48.png 93w, https://s.financesonline.com/uploads/2016/07/happyfox1.png 200w" /></div> <a href="https://comparisons.financesonline.com/userengage-vs-happyfox-chat" title="Comparison of User.com vs. HappyFox Chat" class="set-width" >Compare User.com vs HappyFox Chat 2025</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vdXNlcmVuZ2FnZS12cy1jdXN0b21lcmljYXJl""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CustomerICare" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/CustomerICare-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/CustomerICare-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/userengage-vs-customericare" title="Comparison of User.com vs. CustomerICare" class="set-width" >Compare User.com vs CustomerICare 2025</a> </div></div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/jenny_chang.png?width=100&token=kFXI-ymij4CbrUzceXkLpA" alt="Jenny Chang" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/jenny/" title="Jenny Chang">Jenny Chang</a></h4> <p>Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-12-14T05:40:49+00:00" title="2024-12-14 05:40:49">2024-12-14</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Live Chat Software of 2025 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/zopim/" title="zopim" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk Chat" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/08/Zendesk-Chat-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/08/Zendesk-Chat-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/08/Zendesk-Chat-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/08/Zendesk-Chat-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/08/Zendesk-Chat-logo1.png 440w" /> </div> </a> <a href="/p/birdeye/" title="birdeye" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Birdeye" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-220x90.png 220w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-300x123.png 300w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-93x38.png 93w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail-354x145.png 354w, https://s.financesonline.com/uploads/2022/12/Birdeye-main-thumbnail.png 440w" /> </div> </a> <a href="/p/vision-helpdesk/" title="vision-helpdesk" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Vision Helpdesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2015/04/visionthumb-220x90.png 220w, https://s.financesonline.com/uploads/2015/04/visionthumb.png 300w, https://s.financesonline.com/uploads/2015/04/visionthumb-93x38.png 93w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zopim-vs-birdeye-vs-vision-helpdesk" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> <div class="review-page__unsure"> <div class="review-page__unsure-head">Unsure about this software?</div> <a href="https://financesonline.com/c/live-chat-software/" title="Find alternatives" class="btn">FIND ALTERNATIVES</a> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/userengage/", "name": "User.com", "image": "https://financesonline.com/uploads/2016/07/ue-220x90.png", "featureList": "Proactive Chat,\nGroups and Segments,\nDefault Replies,\nVisitor Profiles,\nCustom Attributes,\nReal-Time Tracking,\nTags,\nCustomization,\nAPI,\nWhite Labels,\nAssign Alerts,\nDefault Replies,\nEmail Marketing,\nCustom Templates,\nCold Emails,\nReal-Time Interaction,\nTargeted Auto-Messages,\nTriggers,\nAuto-Management,\nDynamic Forms,\nDrag-and-Drop Capacity,\nStatistics & Analytics,\n“What If” Scenarios,\nTraffic analytics,\nSales reporting,\nAPI,\nAction Management,\nActivity Monitoring,\nActivity Tracking,\nAuto-Responders,\nAutomatic Notifications,\nAutomatic Reminders,\nCampaign Segmentation,\nChat,\nClient Database,\nCommunication Management,\nContact Database,\nCustom Fields,\nCustom Forms,\nCustomer Segmentation,\nDrag & Drop Interface,\nDrip Email Marketing,\nEmail Distribution,\nEmail Templates,\nEmail Tracking,\nEvent Triggered Actions,\nFeedback Management,\nInstant Messaging,\nMarket Segmentation,\nMonitoring,\nReal Time Data,\nRole-Based Permissions,\nSMS Marketing,\nSocial Network Marketing,\nSummary Reports,\nTags & Keywords,\nTracking Features,\nVisitor Tracking,\neCommerce Integration,\nCRM,\nDynamic Page content,\nKnowledge base creation.", "operatingSystem": "Android, iPhone/iPad, Web-based", "screenshot": "https://financesonline.com/uploads/2016/07/ue-1.jpg", "offers": { "@type": "Offer", "price": "29", "priceCurrency": "USD" } }, "description": "User.com is an easy-to-use software aimed at increasing user engagement and conversion on every step of the sales funnel. The system gathers data about every customer. This enables creating automatic communication mechanisms with a drag&drop editor. Some of the things businesses can automate include:\n\nEmails\nChat messages\nRewriting the content of the page to suit user interests\nShowing forms and pop-ups\nSending SMS\n\nThe platform also includes an integrated CRM system for streamlining the manual sales process and knowledge base creation tool that facilitates the support procedures. User.com also offers analytics and reporting features.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "8.4", "applicationCategory": "Live Chat Software" }, "headline": "User.com review", "awards": [], "dateModified": "2024-12-14T05:40:49+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Jenny Chang", "url": "https://financesonline.com/author/jenny/" } }</script>  <div id="fot-social" class="fot-social" data-id="29028" data-type="post" data-url="https://reviews.financesonline.com/p/userengage/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/userengage/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/userengage/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/userengage/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":29028,"main_term_slug":"live-chat-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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User.com Reviews: Pricing & Software Features 2024 - Financesonline.com