CINXE.COM

<html><head><script type="text/javascript" src="https://web-static.archive.org/_static/js/bundle-playback.js?v=msCHzjBE" charset="utf-8"></script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="https://web-static.archive.org/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://support.microsoft.com:80/?id=159199","20050213173509","https://web.archive.org/","web","https://web-static.archive.org/_static/", "1108316109"); </script> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/banner-styles.css?v=p7PEIJWi" /> <link rel="stylesheet" type="text/css" href="https://web-static.archive.org/_static/css/iconochive.css?v=3PDvdIFv" />  <link type="text/css" rel="Stylesheet" href="/web/20050213173509cs_/https://support.microsoft.com/mnpresource/d3e6e07eD.css"><link rel="stylesheet" type="text/css" href="/web/20050213173509cs_/https://support.microsoft.com/mnpresource/b433593aD.css"><script language="JavaScript">var doImage=doImage;var TType=TType;function mhHover(tbl,idx,cls){var t,d;if(document.getElementById)t=document.getElementById(tbl);else t=document.all(tbl);if(t==null)return;if(t.getElementsByTagName)d=t.getElementsByTagName("TD");else d=t.all.tags("TD");if(d==null)return;if(d.length<=idx)return;d[idx].className=cls;}function setMSResearch(){var time=new Date();if(document.cookie.indexOf('msresearch=1 ')==-1){document.cookie='msresearch='+time.getTime()+':'+escape(document.location)+':'+escape(document.referrer)+'; path=/; domain=.microsoft.com; ';}}function footerjs(doc){if(doImage==null){var tt=TType==null?"PV":TType;doc.write('<layer visibility="hide"><div style="display:none"><img src="https://web.archive.org/web/20050213173509/http://c.microsoft.com/trans_pixel.asp?source=localhost&TYPE=' + tt + '&p=MNPGenerator" width=0 height=0 hspace=0 vspace=0 border=0></div></layer>');}if((document.cookie.indexOf('msresearch=1 ')==-1)&&(document.cookie.indexOf('msresearch=')!=-1)){setInterval("setMSResearch()",1000);}}</script><script type="text/javascript" src="/web/20050213173509js_/https://support.microsoft.com/common/script/gsfx/common.js?1"></script><title>A File Cannot Be Deleted or Accessed on an NTFS Volume</title><meta name="KBParents" content="5732 3193 3192 5870 5869 7606 3187 3186 7274 6843 6842 7940 3071 7017 7341 3194 5881 5880 5879 1131 3188 "><meta name="Keywords" content="kbother KB159199"><meta name="Description" content="A file or directory on an NTFS volume cannot be deleted or accessed. Windows NT returns an "Access Denied" error message when you attempt to manipulate the file. You are not able to view the permissions, the owner, or the contents of the file. The..."><meta name="MS.LOCALE" content="en"><meta http-equiv="content-type" content="text/html; charset=utf-8"><xmlreader><link rel="stylesheet" type="text/css" href="/web/20050213173509cs_/https://support.microsoft.com/common/css/default/default.css?1"><link rel="stylesheet" type="text/css" href="/web/20050213173509cs_/https://support.microsoft.com/common/css/default/xmlContent.css?1"></xmlreader><style type="text/css">#SendFeedback_tr{display:none;}</style><script type="text/javascript">setcookieval("gssSITE","gn");var PersonalizationInfo='a2IxNTkxOTkIZW4tdXMIQSBGaWxlIENhbm5vdCBCZSBEZWxldGVkIG8_';SaveToFavoritesData.savingMsg='Saving Favorites';SaveToFavoritesData.connectionErrorMsg='Cannot Connect';SaveToFavoritesData.savedMsg='Favorites Saved';SaveToFavoritesData.noSaveErrorMsg='Cannot Save';SaveToFavoritesData.surveyUrl='\x2fcommon\x2fsurvey.aspx\x3fscid\x3dsw\x3ben\x3b1076\x26surveystyle\x3dpopup\x26showpage\x3d1\x26site\x3dgn\x26siteregion\x3den-us\x26url\x3d%2fDefault.aspx%3fid%3d159199\x26p0\x3dkb\x26p1\x3den-us\x26p2\x3d159199';SaveToFavoritesData.noCookieUrl='\x2fgp\x2fnocookies\x2f';var gCookieDomain='';</script></head><body onload="thisLoad();" onunload="thisUnload();"><script type="text/javascript">if (self.name == "MNPMainFrame") top.location.href = self.location.href;</script><div id="msviMasthead" xmlns:utility="http://www.microsoft.com/MSCOM/VisualIdentity/Utility"><table cellpadding="0" cellspacing="0" width="100%" border="0"><tr><td width="100%"><table cellpadding="0" cellspacing="0" width="100%" height="22" border="0"><tr><td id="msviRegionIdGraphic" bgcolor="#4B92D9"><a href="/web/20050213173509/https://support.microsoft.com/common/international.aspx"><img src="/web/20050213173509im_/https://support.microsoft.com/mnpresource/99b166acD.gif" height="22" alt="United States" title="Language Options" border="0"></a></td><td width="100%" bgcolor="#1E77D3"><img src="/web/20050213173509im_/https://support.microsoft.com/mnpresource/d80d0ecfD.gif" width="250" height="22" alt="*" title=""></td></tr></table></td><td id="msviGlobalToolbar" bgcolor="#1E77D3" height="22" nowrap dir="ltr" align="left"><table cellpadding="0" cellspacing="0" border="0"><tr><td class="gt0" nowrap onmouseover="mhHover('msviGlobalToolbar', 0, 'gt1')" onmouseout="mhHover('msviGlobalToolbar', 0, 'gt0')"><a href="https://web.archive.org/web/20050213173509/http://www.microsoft.com/">Microsoft.com Home</a></td><td class="gtsep">|</td><td class="gt0" nowrap onmouseover="mhHover('msviGlobalToolbar', 2, 'gt1')" onmouseout="mhHover('msviGlobalToolbar', 2, 'gt0')"><a href="/web/20050213173509/https://support.microsoft.com/library/toolbar/3.0/sitemap/en-us.mspx">Site Map</a></td></tr></table></td></tr><tr valign="top"><td width="100%"><table cellpadding="0" cellspacing="0" width="100%" height="42" border="0" style="height: expression(parentElement.offsetHeight)"><tr valign="top"><td id="msviBrandBanner" bgcolor="0A6CCE"><a href="https://web.archive.org/web/20050213173509/http://www.microsoft.com/"><img src="/web/20050213173509im_/https://support.microsoft.com/library/toolbar/3.0/images/banners/ms_masthead_ltr.gif" width="136" height="42" alt="Microsoft" title="" border="0"></a></td><td width="100%" bgcolor="#FFFFFF"><img src="/web/20050213173509im_/https://support.microsoft.com/mnpresource/a0250c0dD.gif" width="250" height="42" alt="*" title=""></td></tr></table></td><td id="msviGlobalSearch" bgcolor="#FFFFFF">Search Microsoft.com for:<br><form id="msviSearchForm" action="/web/20050213173509/https://support.microsoft.com/library/toolbar/3.0/search.aspx"><input type="hidden" name="View" value="en-us"><input type="hidden" name="charset" value="iso-8859-1"><nobr><div style="height: 18px"><input name="qu" id="msviSearchBox" maxlength="255"><input id="msviGoButton" type="submit" value="Go"></div></nobr></form></td></tr></table><table id="msviSubbanner" bgcolor="#003399" width="100%" cellpadding="0" cellspacing="0" border="0"><tr><td><img src="/web/20050213173509im_/https://support.microsoft.com/mnpresource/4101ccf1D.gif" width="467" height="26" alt="Help and Support" title="" border="0"></td><td width="100%"> </td></tr></table><div id="msviLocalToolbar"><table cellpadding="0" cellspacing="0" width="100%" height="19" border="0"><tr><td nowrap id="msviHomePageLink"><a href="/web/20050213173509/https://support.microsoft.com/">Help and Support Home</a></td><td><span class="ltsep">|</span></td><td class="lt0" nowrap onmouseover="mhHover('msviLocalToolbar', 2, 'lt1')" onmouseout="mhHover('msviLocalToolbar', 2, 'lt0')"><a href="/web/20050213173509/https://support.microsoft.com/select/?target=hub">Select a Product</a></td><td><span class="ltsep">|</span></td><td class="lt0" nowrap onmouseover="mhHover('msviLocalToolbar', 4, 'lt1')" onmouseout="mhHover('msviLocalToolbar', 4, 'lt0')"><a href="/web/20050213173509/https://support.microsoft.com/search/?adv=1">Search (KB)</a></td><td width="100%"></td></tr></table></div></div><table cellpadding="0" cellspacing="0" border="0" width="100%" dir="LTR"><tr valign="top"> <td width="100%" dir="LTR"> <xmlreader><div id="contentArea"><div id="mainRow"><div class="primaryTable"><table cellpadding="0" cellspacing="0" class="primaryTable"><tr><td class="primaryMainColumn"><div id="mainColumn"><div id="kb" class="kb"><div id="default" class="default"><a name="toc"></a><h1 class="title">A File Cannot Be Deleted or Accessed on an NTFS Volume</h1><div class="articleProperty"><table><tr><td class="label">Article ID</td><td class="text">:</td><td class="text">159199</td></tr><tr><td class="label">Last Review</td><td class="text">:</td><td class="text">May 12, 2003</td></tr><tr><td class="label">Revision</td><td class="text">:</td><td class="text">2.0</td></tr></table></div><div class="notice">This article was previously published under Q159199</div><div class="notice"></div><div class="toc"><h5>On this page</h5><table cellspacing="0" cellpadding="0" class="tallTable"><tr><td class="image"><a href="#kb1"><img src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/kbgraphics/downArrow.gif" alt="SYMPTOMS" align="middle"></a></td><td class="text" colspan="2"><a href="#kb1">SYMPTOMS</a></td></tr><tr><td class="image"><a href="#kb2"><img src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/kbgraphics/downArrow.gif" alt="CAUSE" align="middle"></a></td><td class="text" colspan="2"><a href="#kb2">CAUSE</a></td></tr><tr><td class="image"><a href="#kb3"><img src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/kbgraphics/downArrow.gif" alt="RESOLUTION" align="middle"></a></td><td class="text" colspan="2"><a href="#kb3">RESOLUTION</a></td></tr></table></div><div class="section"><h2 class="subTitle"><a name="kb1">SYMPTOMS</a></h2><div class="sbody"> A file or directory on an NTFS volume cannot be deleted or accessed. Windows NT returns an "Access Denied" error message when you attempt to manipulate the file. You are not able to view the permissions, the owner, or the contents of the file. The file does, however, show up in a DIR listing in File Manager and in Explorer. This occurs even though the user trying to access the file has permissions to the file. Even an administrator will be unable to take ownership of this file. </div><h2 class="subTitle"><a name="kb2">CAUSE</a></h2><div class="sbody"> There are two causes: <table class="list"><tr><td class="bullet">•</td><td class="text">This file is in a state known as pending deletion. This file has been deleted, but there are still handles open to it. NTFS will wait until all handles to this file are closed before updating the index. If an attempt is made to access the file, however, NTFS will deny the attempt. Because the file is listed in the index, but is effectively deleted, you can see the file but you cannot access it. </td></tr><tr><td class="bullet">•</td><td class="text">The file has become corrupted.</td></tr></table></div><h2 class="subTitle"><a name="kb3">RESOLUTION</a></h2><div class="sbody"> The following are the resolutions to the above causes, respectively: <table class="list"><tr><td class="bullet">•</td><td class="text">This is by design. Simply wait for all of the handles to this file to be closed, and the file will be removed from the index. If it is a directory that is in this state, make sure that this directory does not have a share associated with it or any directory below it in the tree. Restarting the machine will always make the file disappear, since all handles will be closed upon shutdown. </td></tr><tr><td class="bullet">•</td><td class="text">Run CHKDSK /F on the volume that contains the file.</td></tr></table></div></div><div class="appliesTo"><hr><h5>APPLIES TO</h5><table class="list" cellpadding="0" cellspacing="0"><tr><td class="bullet">•</td><td class="text">Microsoft Windows 2000 Server</td></tr><tr><td class="bullet">•</td><td class="text">Microsoft Windows 2000 Advanced Server</td></tr><tr><td class="bullet">•</td><td class="text">Microsoft Windows 2000 Professional Edition</td></tr><tr><td class="bullet">•</td><td class="text">Microsoft Windows NT Workstation 3.5</td></tr><tr><td class="bullet">•</td><td class="text">Microsoft Windows NT Workstation 3.51</td></tr><tr><td class="bullet">•</td><td class="text">Microsoft Windows NT Workstation 4.0 Developer Edition</td></tr><tr><td class="bullet">•</td><td class="text">Microsoft Windows NT Server 3.5</td></tr><tr><td class="bullet">•</td><td class="text">Microsoft Windows NT Server 3.51</td></tr><tr><td class="bullet">•</td><td class="text">Microsoft Windows NT Server 4.0 Standard Edition</td></tr></table></div><div class="topOfPage"><table><tr><td class="image"><a href="#toc"><img src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/kbgraphics/upArrow.gif" alt="Top of Page" align="middle"></a></td><td class="text"><a href="#toc">Top of Page</a></td></tr></table></div><div class="keywords"><table cellpadding="0" cellspacing="1"><tr><td class="header"><h5>Keywords: </h5></td><td class="text">kbother KB159199 </td></tr></table><div class="topOfPage"><table><tr><td class="image"><a href="#toc"><img src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/kbgraphics/upArrow.gif" alt="Top of Page" align="middle"></a></td><td class="text"><a href="#toc">Top of Page</a></td></tr></table></div></div><div class="disclaimer"><div class="text"></div></div></div></div></div></td><td class="primaryThinColumn"><div id="thinColumn" style="float: none;"><div class="wp articleTrans"><h1>Article Translations</h1><form name="frmArticleTrans" action="/web/20050213173509/https://support.microsoft.com/" onsubmit="return SwitchLanguage();"><div><table cellpadding="0" cellspacing="0"><tr><td><select name="scid"><option value="kb;fr;159199">French</option><option value="kb;de;159199">German</option><option value="kb;ja;159199">Japanese</option><option value="kb;pl;159199">Polish</option><option value="kb;es;159199">Spanish</option></select></td><td class="spacer"> </td><td><input type="image" alt="Translate the article" onmouseover="this.src='/library/images/support/EN-US/go_right_02-over.gif';" onmouseout="this.src='/library/images/support/EN-US/go_right_02.gif';" src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/EN-US/go_right_02.gif"></td></tr></table></div></form></div><div class="wp" id="RelatedSupportCenters"><table cellpadding="0" cellspacing="0"><tr><td class="textColumn"><h1>Related Support Centers</h1><table class="list" cellpadding="2" cellspacing="0"><tr class="evenRow"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="bullet"></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/?scid=ph;en-us;3194">Microsoft Windows NT Workstation 4.0</a></td></tr></table></td></tr><tr class="oddRow"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="bullet"></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/?scid=ph;en-us;1131">Microsoft Windows 2000</a></td></tr></table></td></tr><tr class="evenRow"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="bullet"></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/?scid=ph;en-us;3188">Microsoft Windows NT Server 4.0</a></td></tr></table></td></tr></table></td></tr></table></div><div class="wp" id="AdditionalResources"><table cellpadding="0" cellspacing="0"><tr><td class="textColumn"><h1>Other Support Options</h1><table class="list" cellpadding="2" cellspacing="0"><tr class="evenRow" id="L_259_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="bullet"></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/?scid=gp;[ln];cntactms&style=home" id="L_259" title="Contact Microsoft" onclick="return MS_HandleClick(this,'AdditionalResources', true);">Contact Microsoft</a><br>Phone Numbers, Support Options and Pricing, Online Help, and more.</td></tr></table></td></tr><tr class="oddRow" id="L_260_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="bullet"></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/?scid=gp;[ln];csshome&style=home" id="L_260" title="Customer Service" onclick="return MS_HandleClick(this,'AdditionalResources', true);">Customer Service</a><br>For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.</td></tr></table></td></tr><tr class="evenRow" id="L_262_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="bullet"></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/newsgroups/" id="L_262" title="Newsgroups" onclick="return MS_HandleClick(this,'AdditionalResources', true);">Newsgroups</a><br>Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services.</td></tr></table></td></tr></table></td></tr></table></div><div class="wp" id="SupportTools"><table cellpadding="0" cellspacing="0"><tr><td class="textColumn"><h1>Page Tools</h1><table class="list" cellpadding="2" cellspacing="0"><tr class="evenRow" id="PrintPage_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="image"><a href="/web/20050213173509/https://support.microsoft.com/gp/noscript/" id="PrintPage_i" title="Print this page" onclick="return MS_HandleClick(this,'SupportTools', false);"><img alt="Print this page" id="bi_PrintPage" src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/cn/printicon.gif"></a></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/gp/noscript/" id="PrintPage" title="Print this page" onclick="return MS_HandleClick(this,'SupportTools', false);">Print this page</a></td></tr></table></td></tr><tr class="oddRow" id="EmailPage_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="image"><a href="https://web.archive.org/web/20050213173509/mailto:/?subject=A%20File%20Cannot%20Be%20Deleted%20or%20Accessed%20on%20an%20NTFS%20Volume&body=http%3a%2f%2fsupport.microsoft.com%2fDefault.aspx%3fid%3d159199" id="EmailPage_i" title="E-mail this page" onclick="return MS_HandleClick(this,'SupportTools', false);"><img alt="E-mail this page" id="bi_EmailPage" src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/cn/emailicon.gif"></a></td><td class="text"><a href="https://web.archive.org/web/20050213173509/mailto:/?subject=A%20File%20Cannot%20Be%20Deleted%20or%20Accessed%20on%20an%20NTFS%20Volume&body=http%3a%2f%2fsupport.microsoft.com%2fDefault.aspx%3fid%3d159199" id="EmailPage" title="E-mail this page" onclick="return MS_HandleClick(this,'SupportTools', false);">E-mail this page</a></td></tr></table></td></tr><tr class="evenRow" id="Worldwide_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="image"><a href="/web/20050213173509/https://support.microsoft.com/common/international.aspx?rdPath=0" id="Worldwide_i" title="Microsoft Worldwide" onclick="return MS_HandleClick(this,'SupportTools', false);"><img alt="Microsoft Worldwide" id="bi_Worldwide" src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/cn/langicon.gif"></a></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/common/international.aspx?rdPath=0" id="Worldwide" title="Microsoft Worldwide" onclick="return MS_HandleClick(this,'SupportTools', false);">Microsoft Worldwide</a></td></tr></table></td></tr><tr class="oddRow" id="SaveToMySupportFavorites_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="image"><a href="/web/20050213173509/https://support.microsoft.com/gp/noscript/" id="SaveToMySupportFavorites_i" title="Save to My Support Favorites" onclick="return MS_HandleClick(this,'SupportTools', false);"><img alt="Save to My Support Favorites" id="bi_SaveToMySupportFavorites" src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/cn/saveicon.gif"></a></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/gp/noscript/" id="SaveToMySupportFavorites" title="Save to My Support Favorites" onclick="return MS_HandleClick(this,'SupportTools', false);">Save to My Support Favorites</a></td></tr></table></td></tr><tr class="evenRow" id="MySupportFavoritesLink_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="image"><a href="/web/20050213173509/https://support.microsoft.com/personalization/mydisplaysettings.aspx" id="MySupportFavoritesLink_i" title="Go to My Support Favorites" onclick="return MS_HandleClick(this,'SupportTools', false);"><img alt="Go to My Support Favorites" id="bi_MySupportFavoritesLink" src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/cn/gotoicon.gif"></a></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/personalization/mydisplaysettings.aspx" id="MySupportFavoritesLink" title="Go to My Support Favorites" onclick="return MS_HandleClick(this,'SupportTools', false);">Go to My Support Favorites</a></td></tr></table></td></tr><tr class="oddRow" id="SendFeedback_tr"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="image"><a href="/web/20050213173509/https://support.microsoft.com/gp/noscript/" id="SendFeedback_i" target="_blank" title="Send Feedback" onclick="return MS_HandleClick(this,'SupportTools', false);"><img alt="Send Feedback" id="bi_SendFeedback" src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/cn/sendicon.gif"></a></td><td class="text"><a href="/web/20050213173509/https://support.microsoft.com/gp/noscript/" id="SendFeedback" target="_blank" title="Send Feedback" onclick="return MS_HandleClick(this,'SupportTools', false);">Send Feedback</a></td></tr></table></td></tr><tr class="evenRow"><td class="lc0"><table class="innerTable" cellpadding="0" cellspacing="0"><tr><td class="text"><div class="center"><a href="https://web.archive.org/web/20050213173509/https://profile.microsoft.com/RegSysProfileCenter/wizard.aspx?wizid=6182013c-7c1f-40a3-99ae-27651c3668aa&lcid=1033&fu=%2fDefault.aspx%3fid%3d159199&brand=Microsoft"><img src="https://web.archive.org/web/20050213173509im_/http://www.passportimages.com/1033/signin.gif" class="PassportSignIn" border="0" alt="Sign in with your .NET Passport"/></a></div></td></tr></table></td></tr></table></td></tr></table></div></div></td></tr></table></div></div></div></xmlreader></td></tr></table><br clear="all" style="line-height: 1px; overflow: hidden"><table id="msviFooter" width="100%" cellpadding="0" cellspacing="0"><tr valign="bottom"><td id="msviFooter2" style="filter:progid:DXImageTransform.Microsoft.Gradient(startColorStr='#FFFFFF', endColorStr='#3F8CDA', gradientType='1')"><div id="msviLocalFooter"><nobr><a href="https://web.archive.org/web/20050213173509/http://go.microsoft.com/?linkid=317027">Manage Your Profile</a> |</nobr><wbr><nobr><a href="/web/20050213173509/https://support.microsoft.com/gp/cntactms" target="_parent">Contact Us</a></nobr></div><div id="msviGlobalFooter"><span dir="ltr">©2005 Microsoft Corporation. All rights reserved. </span><nobr><a href="/web/20050213173509/https://support.microsoft.com/tou/">Terms of Use</a> |</nobr><wbr><nobr><a href="/web/20050213173509/https://support.microsoft.com/library/toolbar/3.0/trademarks/en-us.mspx">Trademarks</a> |</nobr><wbr><nobr><a href="/web/20050213173509/https://support.microsoft.com/privacy/">Privacy Statement</a></nobr></div></td></tr></table><img id="webmetriximg" src="/web/20050213173509im_/https://support.microsoft.com/library/images/support/cn/onepix.gif"><script type="text/javascript">function thisLoad(){MS_WebMetrix('http\x3a\x2f\x2fc.microsoft.com\x2ftrans_pixel.asp\x3fTYPE\x3dSSPV\x26SOURCE\x3dSUPPORT\x26GUID\x3d1F4FC18C-F71E-47fb-8FC9-612F8EE59C61\x26URI\x3d\x252fgn\x252fen-us\x252fkb_en-us_159199\x26R\x3d');g_reSupportedHostnames = new RegExp(".microsoft.com$|.passport.com$", "i");ForeignLink_Hookup(true);MNPResizeFix();}function thisUnload(){}</script></body></html>