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<path fill="#1B1B20" fill-rule="evenodd" d="M12.13 0c-1.02.05-2 .5-2.75 1.25L6.42 4.2c.47-.47 2.2-.15 2.61.27l1.8-1.8c.39-.39.88-.63 1.4-.65a1.63 1.63 0 0 1 1.26.48c.4.4.49.87.49 1.2 0 .52-.25 1.05-.67 1.47L10.2 8.3c-.78.78-1.98.85-2.67.16a1.02 1.02 0 0 0-1.44 0 1.02 1.02 0 0 0 0 1.44 3.66 3.66 0 0 0 2.61 1.07c1.04 0 2.1-.43 2.92-1.25l3.13-3.11c.8-.8 1.25-1.85 1.25-2.92a3.7 3.7 0 0 0-1.07-2.63A3.68 3.68 0 0 0 12.13 0zM7.3 5.02a4.2 4.2 0 0 0-2.94 1.25L1.25 9.38C.45 10.18 0 11.23 0 12.3c0 .99.38 1.93 1.07 2.63A3.68 3.68 0 0 0 3.87 16a4.18 4.18 0 0 0 2.75-1.25l2.96-2.96c-.47.47-2.2.15-2.61-.27l-1.8 1.8c-.39.39-.89.63-1.4.65a1.63 1.63 0 0 1-1.26-.48 1.65 1.65 0 0 1-.49-1.19c0-.53.25-1.06.67-1.48L5.8 7.7c.78-.78 1.98-.85 2.67-.16a1.02 1.02 0 0 0 1.44 0 1.02 1.02 0 0 0 0-1.44A3.66 3.66 0 0 0 7.3 5.02z"/> </svg> <span>Copy link</span> </a> <span class="c-copy-button__success b--u-text-xs" data-copy-button-target="success">Link copied to the clipboard</span> <textarea data-copy-button-target="text" readonly class="c-copy-button__textarea">https://www.livechat.com/help/chat-widget-visibility/</textarea> </div> </div> </div> </div> </div> </div> <span itemscope itemtype="https://schema.org/Article"> <meta itemprop="headline" content="Chat widget visibility"> <meta itemprop="datePublished" content='2018-10-30T07:21:21Z'> <meta itemprop="dateModified" content='2024-07-10T14:16:12+02:00'> <meta itemprop="author" content="Alicja Pawliczak"> <meta itemprop="articleSection" content="Use LiveChat"> <meta itemprop="articleSection" content="Settings"> <meta itemprop="articleBody" content="LiveChat visibility settings let you easily control if you want to show and when you want to show the chat widget. You can choose between disabling the chat widget icon altogether or having it hidden until a chat window gets activated. It is also possible to disable the chat widget only on mobile devices. Use cases Let&rsquo;s look at two use cases where these options come in handy: you want to give an opportunity to talk to your agents only to a specific group of customers. For example when you have a large number of visitors and not enough agents to handle all chats. Set a greeting that targets this particular group of customers and choose hide widget until it gets activated; you don’t want to show the chat widget icon because it interferes with the design of your website. For example, it covers the bottom menu in your mobile app. Implement a way to start a chat that fits in your design (e.g. “Chat with us” link in the main menu) and choose always hide minimized widget icon. It is important to remember that disabling the chat widget icon could possibly lower the number of chats (if you don’t provide a way for your customers to initiate a chat). The differences between: hide widget until it gets activated, always hide minimized widget icon and don&rsquo;t show widget on mobile Hide widget until it gets activated means that your customers won’t see the chat icon until a chat begins (either through a greeting/interaction with a start chat button/API). Once the conversation ends, the chat icon is visible and the user can start chatting with you again by clicking on it. Always hide minimized widget icon means that the customer won’t see the chat widget icon at all. A chat can only start via interaction with a start chat button/API. Don&rsquo;t show widget on mobile means that your customers won’t be able to chat with your from their mobile devices at all. Hide widget until it gets activated and always hide minimized widget icon options can be set separately for desktop and mobile. Hide widget until it gets activated and always hide minimized widget icon options can be set separately for desktop and mobile. Instructions: Desktop Go to Settings → Chat Window → Customization and click on Position. Select a radio button corresponding with your chosen option. Hit Save changes. Mobile Edit mobile settings if you want the chat widget to be displayed differently than on desktop. Go to Settings → Chat Window → Customization and click on Mobile Chat widget. Select Custom for mobile devices and scroll down. Select a radio button corresponding with your chosen option Hit Save changes. If you want to disable widget on mobile (please note that as a result, you won’t be able to talk to mobile device users at all) follow these steps: Turn off the Show chat widget on mobile switch - it will grey out . Hit Save changes. If you have any questions our Support Heroes are there for you 24/7/365. If you have any questions our Support Heroes are there for you 24/7/365. "> </span> <div data-controller="amplitude-scroll" style="overflow-x: clip;" > <article data-controller="scroll-spy is-sticky-toc"> <div class="u-flex u-w-full b--u-mx-auto b--u-mb-6 lg:u-mb-0 u-justify-between" style="max-width: 72.5rem;"> <div data-scroll-spy-target="article" class="c-hc-article"> <div class="o-container"> <h1 class="b--u-mb-4 b--md:u-mb-8" ><span class="b--u-text-3xl">Chat widget visibility</span></h1> <div class="u-flex u-flex-wrap b--u-pb-6 b--md:u-pb-8 b--lg:u-pb-12"><div class="u-flex u-items-center u-basis-12 md:u-basis-auto b--u-mr-3 b--u-mb-3 md:u-mb-0"><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_48,h_48,c_fill/help/alicjapawliczak2.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_96,h_96,c_fill/help/alicjapawliczak2.png 2x" class="u-w-fit b--u-mr-2 u-ml-0 u-round" width="48"><div>Alicja Pawliczak</div> </div><div class="u-flex u-items-center b--u-mr-3 b--sm:u-mr-4"> <img src="/help/icons/time.svg" class="u-w-fit b--u-mr-1 u-ml-0 u--mt-3xs" alt="" width="20"> <span>3 min read</span> </div> <div class="u-flex u-items-center"> <img src="/help/icons/update.svg" class="u-w-fit b--u-mr-1 u-ml-0 u--mt-3xs" alt="" width="20"> <span>updated: Jul 10, 2024</span> </div> </div> </div> <aside data-is-sticky-toc-target="stickyElement" class="c-toc lg:u-basis-4 b--lg:u-pl-3 b--u-pb-3 lg:u-hidden" style="position: sticky; top: 0; z-index: 1; overflow-y: clip;"> <div class="b--lg:u-py-4 lg:u--my-xl u-border-gray-900"> <div data-controller="attribute" class="c-toc--mobile b--xl:u-pr-4"> <h3 id="hc-toc-heading" class="u-relative u-mb-0" style="z-index: 2;"><button data-action="click->attribute#toggleClass" class="b--u-text-base b--u-text-bold b--lg:u-pl-3 u-mb-0 u-text-gray-300 b--u-p-2 b--u-bg-white u-border-b u-border-gray-800 u-w-full u-text-left" style="cursor: pointer;">Table of contents</button></h3> <div data-scroll-spy-target="list" data-action="click->attribute#toggleClass" data-attribute-target="element" data-attribute-toggle-class="v--active" class="c-toc--mobile__wrap b--u-bg-white b--u-p-1 u-border-b v--active"> <nav id="TableOfContents"> <ul> <li><a href="#cases">Use cases</a></li> <li><a href="#difference">The differences between: hide widget until it gets activated, always hide minimized widget icon and don’t show widget on mobile</a></li> <li><a href="#instructions">Instructions:</a></li> </ul> </nav> </div> </div> </div> </aside> <div class="c-hc-article-content o-container b--u-text-base c-hc-article-content--first"> <p>LiveChat visibility settings let you easily control if you want to show and when you want to show the chat widget. You can choose between disabling the chat widget icon altogether or having it hidden until a chat window gets activated. It is also possible to disable the chat widget only on mobile devices.</p> <div class="o-fluid-video b--u-mt-8 b--u-mb-12"> <iframe src="https://www.youtube.com/embed/srcAWHX8M9M" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> </div> <h2 id="cases">Use cases<a href="#cases" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/chat-widget-visibility/#cases" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p>Let’s look at two use cases where these options come in handy:</p> <ul> <li>you want to <strong>give an opportunity to talk to your agents only to a specific group of customers</strong>. For example when you have a large number of visitors and not enough agents to handle all chats. Set a greeting that targets this particular group of customers and choose <strong>hide widget until it gets activated</strong>;</li> <li><strong>you don’t want to show the chat widget icon because it interferes with the design of your website</strong>. For example, it covers the bottom menu in your mobile app. Implement a way to start a chat that fits in your design (e.g. “Chat with us” link in the main menu) and choose <strong>always hide minimized widget icon</strong>.</li> </ul> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-icon-visibility-1.png" alt="Chat widget icon visibility" title="Chat-widget-icon-visibility"></p> <p>It is important to remember that disabling the chat widget icon could possibly lower the number of chats (if you don’t provide a way for your customers to initiate a chat).</p> <h2 id="difference">The differences between: hide widget until it gets activated, always hide minimized widget icon and don’t show widget on mobile<a href="#difference" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/chat-widget-visibility/#difference" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <p><strong>Hide widget until it gets activated</strong> means that your customers won’t see the chat icon until a chat begins (either through a greeting/interaction with a <a href="https://www.livechat.com/help/chat-button-guide/">start chat button</a>/API). Once the conversation ends, the chat icon is visible and the user can start chatting with you again by clicking on it.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-visibility-hide-widget-until-it-gets-activated.png" alt="Chat widget visibility hide widget until it gets activated" title="Chat-widget-visibility-hide-widget-until-it-gets-activated"></p> <p><strong>Always hide minimized widget icon</strong> means that the customer won’t see the chat widget icon at all. A chat can only start via interaction with a <a href="https://www.livechat.com/help/chat-button-guide/">start chat button</a>/API.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-visibility-always-hide-minimized-widget-icon.png" alt="Chat widget visibility always hide minimized widget icon" title="Chat-widget-visibility-always-hide-minimized-widget-icon"></p> <p><strong>Don’t show widget on mobile</strong> means that your customers won’t be able to chat with your from their mobile devices at all.</p> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-visibility-dont-show-chat-widget-on-mobile.png" alt="Chat widget visibility don&rsquo;t show chat widget on mobile" title="Chat-widget-visibility-don't-show-chat-widget-on-mobile"></p> <div class="b--u-py-5 b--u-px-4 b--u-mt-4 b--u-mb-6 u-border-2 u-rounded u-border-green u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="b--u-mb-3 md:u-mb-0 b--md:u-mr-4 md:u-basis-2"><img src="/help/icons/tip-1.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="u-hidden md:u-block md:u-basis-12 u-text-left">Hide widget until it gets activated and always hide minimized widget icon options can be set separately for desktop and mobile.</div> <div class="md:u-hidden">Hide widget until it gets activated and always hide minimized widget icon options can be set separately for desktop and mobile.</div> </div> <h2 id="instructions">Instructions:<a href="#instructions" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/chat-widget-visibility/#instructions" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h2> <h3 id="desktop">Desktop<a href="#desktop" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/chat-widget-visibility/#desktop" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <ol> <li>Go to Settings → Chat Window → <a href="https://my.livechatinc.com/settings/theme">Customization</a> and click on <strong>Position</strong>.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-visibility-Go-to-position-to-edit-widget-icon-visibility-1.png" alt="Chat widget visibility: Go to position to edit widget icon visibility" title="Chat-widget-visibility-Go-to-position-to-edit-widget-icon-visibility"></p> <ol start="2"> <li>Select a radio button corresponding with your chosen option.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-wudget-visibility-choose-a-visibility-option.png" alt="Chat widget visibility choose a visibility option" title="Chat-widget-visibility-choose-a-visibility-option"></p> <ol start="3"> <li>Hit <strong>Save changes</strong>.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-visibility-save-changes-.png" alt="Chat widget visibility save changes" title="Chat-widget-visibility-save-changes-"></p> <h3 id="mobile">Mobile<a href="#mobile" class="c-link v--reset t-help__anchor-link" ariaLabel="Anchor" data-controller="clipboard" data-action="clipboard#copy"><img src="data:image/svg+xml;base64,PHN2ZyBmaWxsPSJub25lIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyNCAyNCI+CiAgPHBhdGggZD0iTTEwIDE0YTMuNSAzLjUgMCAwMDUgMGw0LTRhMy41MzYgMy41MzYgMCAwMC01LTVsLS41LjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KICA8cGF0aCBkPSJNMTQgMTBhMy41IDMuNSAwIDAwLTUgMGwtNCA0YTMuNTM1IDMuNTM1IDAgMTA1IDVsLjUtLjUiIHN0cm9rZT0iIzAwMCIgc3Ryb2tlLXdpZHRoPSIyIiBzdHJva2UtbGluZWNhcD0icm91bmQiIHN0cm9rZS1saW5lam9pbj0icm91bmQiLz4KPC9zdmc+Cg==" alt="Link icon" /><input type="text" value="https://www.livechat.com/help/chat-widget-visibility/#mobile" class="u-absolute u-p-0 u-m-0" loading="lazy" style="opacity: 0; left: -999999px;" data-clipboard-target="source" tabindex="-1" /></a></h3> <p>Edit mobile settings if you want the chat widget to be displayed differently than on desktop.</p> <ol> <li>Go to Settings → Chat Window → <a href="https://my.livechatinc.com/settings/theme">Customization</a> and click on <strong>Mobile Chat widget</strong>.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-visibility-go-to-mobile-chat-widget.png" alt="Chat widget visibility go to mobile chat widget " title="Chat-widget-visibility-go-to-mobile-chat-widget"></p> <ol start="2"> <li>Select <strong>Custom for mobile devices</strong> and scroll down.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-visibility-Custom-for-mobile-devices.png" alt="Chat widget visibility Custom for mobile devices" title="Chat-widget-visibility-Custom-for-mobile-devices"></p> <ol start="3"> <li>Select a radio button corresponding with your chosen option</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-wudget-visibility-choose-a-mobile-visibility-option.png" alt="Chat vidget visibility choose a mobile visibility option" title="Chat-widget-visibility-choose-a-mobile-visibility-option"></p> <ol start="4"> <li>Hit <strong>Save changes</strong>.</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Chat-widget-visibility-save-changes-mobile.png" alt="Chat widget visibility save changes for mobile" title="Chat-widget-visibility-save-changes-mobile"></p> <p>If you want to <strong>disable widget on mobile</strong> (please note that as a result, you won’t be able to talk to mobile device users at all) follow these steps:</p> <ol> <li>Turn off the <strong>Show chat widget on mobile switch</strong> - it will grey out .</li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Mobile-chat-widget-visibility-1.png" alt="Mobile chat widget visibility" title="Mobile-chat-widget-visibility"></p> <ol start="2"> <li>Hit <strong>Save changes.</strong></li> </ol> <p><img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/help/Mobile-chat-widget-visibility-save-changes.png" alt="Mobile chat widget visibility save changes" title="Mobile-chat-widget-visibility-save-changes"></p> <div class="b--u-py-5 b--u-px-4 b--u-mt-4 b--u-mb-6 u-border-2 u-rounded u-border-green u-text-center md:u-text-left u-flex u-flex-col md:u-flex-row u-items-center"> <div class="b--u-mb-3 md:u-mb-0 b--md:u-mr-4 md:u-basis-2"><img src="/help/icons/tip-1.svg" alt="" width="90" class="u-border-0 u-my-0"> </div> <div class="u-hidden md:u-block md:u-basis-12 u-text-left">If you have any questions our Support Heroes are there for you 24/7/365.</div> <div class="md:u-hidden">If you have any questions our Support Heroes are there for you 24/7/365.</div> </div> </div> </div> <aside class="c-toc b--u-pl-3 b--u-pr-1 u-hidden lg:u-block"> <div style="width: 300px; position: sticky; top:90px;" class="c-toc--desktop b--lg:u-py-4 lg:u--my-xl u-bg-white u-border-gray-900"> <h3 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<button type="submit" data-value="form-name=hc_rating&page_id=76411bbde6a1f88a73e721540cd5b2cc&title=Chat+widget+visibility&vote=0" data-vote="0" data-action="click->rating-form#rateAndFeedback" title="no" class="c-btn b--u-px-3 ub v--transparent" data-rating-form-target="submit" disabled > Submit your feedback </button> </div> </div> <div class="u-text-center o-container u-hidden" data-rating-form-target="confirmation0"> <img src="/help/images/ok.gif" alt="" class="u-maxw-1 b--u-mb-2" width="100"> <h3 class="b--u-text-lg b--u-text-bold b--u-mb-3">Got it!</h3> <p class="b--u-text-base">Thanks for your feedback.</p> </div> <div class="u-text-center o-container u-hidden" data-rating-form-target="confirmation1"> <img src="/help/images/thanks.gif" alt="" class="u-maxw-1 b--u-mb-2" width="100"> <h3 class="b--u-text-lg b--u-text-bold b--u-mb-3">Thank you!</h3> <p class="b--u-text-base">We’re happy to help.</p> </div> </form> <section class="o-container b--u-mb-6 b--md:u-mb-12"> <h3 class="b--u-text-base b--u-text-bold u-text-gray-300 b--u-mb-4">RELATED ARTICLES</h3> <div class="o-columns v--two"><div class="b--u-p-4 b--md:u-p-6 u-bg-gray-900 u-flex u-flex-col u-justify-between u-flex-wrap"> <div> <h4 class="b--u-text-lg b--u-text-bold b--u-mb-3">Customize your chat widget</h4> <p class="b--u-text-base b--u-mb-3">See how easy it is to customize your chat widget with LiveChat, maintaining the awareness of your brand among your website visitors!</p> </div> <a href="/help/customize-your-chat/" class="c-link b--u-text-base b--u-text-bold">Read the article</a> </div><div class="b--u-p-4 b--md:u-p-6 u-bg-gray-900 u-flex u-flex-col u-justify-between u-flex-wrap"> <div> <h4 class="b--u-text-lg b--u-text-bold b--u-mb-3">Sales Tracker: Monitor the value of your chats</h4> <p class="b--u-text-base b--u-mb-3">Set up a Sales Tracker for your website and see which chats with customers turn into sales and how much revenue you get from them.</p> </div> <a href="/help/sales-tracker/" class="c-link b--u-text-base b--u-text-bold">Read the article</a> </div></div> </section></article> </div> <section class="u-border-t b--u-py-12 b--lg:u-py-20"> <div class="o-container"> <div class="u-text-center"> <h4 class="b--u-text-3xl">Start using LiveChat now!</h4> <p class="b--u-text-lg b--u-mt-3 b--u-mb-4 u-flex u-justify-center u-flex-wrap"> <span> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"> </path> </svg> Free 14-day trial </span> <span> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-ml-2 b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"> </path> </svg> AI-driven features </span> <span> <svg xmlns="http://www.w3.org/2000/svg" width="11" height="10" class="b--u-ml-2 b--u-mr-1"> <path d="M9.1.3L4 5.4l-2-2c-.3-.3-.7-.4-1-.3S0 3.5 0 4c0 .4 0 .8.3 1l2.8 2.8c.2.2.5.3.8.3s.6-.1.8-.3l6-5.9c.3-.2.4-.6.3-1a1 1 0 0 0-.8-.8c-.4 0-.8 0-1 .3z"> </path> </svg> No credit card required </span> </p> <form action="https://accounts.livechat.com/signup" method="GET" data-controller="signup" data-action="signup#submit"> <div class="u-maxw-6 u-mx-auto u-flex u-flex-col sm:u-flex-row"> <input type="email" name="email" class="b--u-mr-1 b--u-mb-1 sm:u-mb-0" data-signup-target="email" placeholder="Enter your business email" required> <input type="hidden" name="source_id" value="footer_form"> <input type="hidden" name="source_url" value="https://www.livechat.com/help/chat-widget-visibility/"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup">Sign up free</button> </div> </form> <p class="b--u-text-xs b--u-text-bold b--u-mt-6 u-mb-0"><a href="/features/" class="c-link u-text-black">Still not convinced? Discover all LiveChat features</a></p> </div> </div> </section> <section class=" u-bg-gray-900 b--u-py-8 u-border-t u-border-gray-800"> <div class="o-container u-maxw-13 u-mx-auto"> <h2 class="b--u-text-lg u-text-center b--u-mb-6">Discover <a href="https://text.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" class="b--u-text-bold c-link v--reset" data-controller="track" data-track-category="Product Bar" data-track-action="Clicked on Text" data-action="click->track#send">Text</a> products:</h2> <div class="o-columns v--four v--responsive"> <a href="https://www.chatbot.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd1)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd1" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">ChatBot</span> <br><span style="opacity: .65;">Automate customer service with AI</span></p> </a> <a href="https://www.helpdesk.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd2)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M36 33.3l8.1-7.1H36c-2.9 0-5.8.1-8.5.3a2.2 2.2 0 00-2 2c-.2 1.7-.3 3.8-.3 6v1c0 2.2 0 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result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">HelpDesk</span> <br><span style="opacity: .65;">Support customers with tickets</span></p> </a> <a href="https://www.knowledgebase.com/?utm_source=livechat.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset "> <div class="b--u-mr-3"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd3)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M46.8 26.4V21h-.3c-4.4.2-8.1 3-10.4 5.4H36c-2.3-2.3-6-5.2-10.4-5.4h-.3v5.4H20v9.2l.2 6.3a7.4 7.4 0 007 6.8 125.1 125.1 0 0017.7 0 7.4 7.4 0 006.9-6.8l.2-6.3v-9.2h-5.2zm0 9.2c0 2 0 4.2-.2 5.9a2.2 2.2 0 01-2.1 2c-5.7.4-11.3.4-17 0a2.2 2.2 0 01-2-2 76 76 0 01-.3-6v-9.1c3.8.1 7.5 4.1 8.6 5.7l2.2 3 2.2-3c1.1-1.6 4.8-5.6 8.6-5.7v9.2z" fill="#9146FF"/><defs><filter id="filter0_dd3" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold">KnowledgeBase</span> 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1.03-1.02v-2.4h1.01c.52 0 .95-.42.95-.93V5.74H2.6v7.02z"/><path d="M9.74 1.49l.8-1.23a.17.17 0 0 0-.05-.23.17.17 0 0 0-.24.05l-.83 1.27a5.46 5.46 0 0 0-4.11 0L4.48.08a.17.17 0 0 0-.24-.05.17.17 0 0 0-.05.23l.8 1.23a4.03 4.03 0 0 0-2.4 3.83h9.56l.01-.28c0-1.52-.98-2.85-2.42-3.55zm-4.6 2.2a.46.46 0 0 1-.45-.46c0-.25.2-.45.46-.45a.46.46 0 1 1 0 .91zm4.44 0a.46.46 0 0 1-.46-.46c0-.25.2-.45.46-.45a.46.46 0 1 1 0 .91z" fill-rule="nonzero"/><path d="M13.7 5.58h-.05c-.56 0-1.03.46-1.03 1.02v4.44c0 .57.47 1.02 1.03 1.02h.05c.56 0 1.02-.46 1.02-1.02V6.6c0-.56-.46-1.02-1.03-1.02z"/></g></svg> <span class="b--u-ml-1">Android</span></a></p> <p class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-text-xs u-flex u-items-center u-w-fit"><svg width="19" height="16" viewBox="0 0 19 16" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M4.6 13.9l-1 1.5a1.2 1.2 0 01-2-1.1l.7-1.2c.2-.2.5-.5 1-.4 0 0 1.3 0 1.4.8l-.1.4zM17 10H13.9L11 4.8l-.2-.3c-.3-.4-.7.7-.7.7-.6 1.2 0 2.7.3 3l4 7.1a1.2 1.2 0 002-1.1l-1-1.8s0-.2.2-.2H17c.6 0 1.1-.5 1.1-1.1 0-.6-.5-1.2-1.1-1.2zm-5.3 1.6s.1.7-.5.7h-10a1.2 1.2 0 010-2.3h2.5c.5 0 .6-.2.6-.2l3.4-5.9v-.2l-1.2-2a1.2 1.2 0 012-1.1l.6.9.5-1a1.2 1.2 0 012 1.2L6.9 10l.1.1h2.8s1.6 0 1.9 1.6z" fill="currentColor"/></svg><a href="/app/livechat-for-iphone/" class="c-link v--reset b--u-text-xs b--u-ml-1">iOS</a></p> <p class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3"><a href="/app/livechat-for-mac/" class="c-link v--reset b--u-text-xs u-flex u-items-center u-w-fit"><svg width="15" height="18" xmlns="http://www.w3.org/2000/svg"><g fill="currentColor" fill-rule="evenodd"><path d="M12.4 9.3c0-2.2 1.8-3.3 1.9-3.3a4.1 4.1 0 0 0-3.2-1.8c-1.4-.1-2.7.8-3.4.8-.7 0-1.8-.7-3-.7-1.4 0-2.8.8-3.6 2.2C-.5 9.2.7 13 2.2 15.3c.8 1 1.7 2.3 2.8 2.2 1.1 0 1.6-.7 3-.7 1.3 0 1.6.7 2.8.7 1.2 0 2-1 2.7-2.1.9-1.3 1.2-2.5 1.3-2.5 0 0-2.4-1-2.4-3.6zM10.2 2.8c.6-.7 1-1.8.9-2.8a4 4 0 0 0-2.6 1.3C7.9 2 7.4 3 7.5 4c1 .1 2-.5 2.7-1.2z"/></g></svg> <span class="b--u-ml-1 b--u-mbn-0.5">Mac</span></a></p> </div> <nav class="u-flex u-flex-wrap b--u-mb-8 b--md:u-mb-6 b--lg:u-mb-4"> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Product</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/pricing/" class="b--u-text-xs c-link v--reset u-block" >Pricing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benefits/" class="b--u-text-xs c-link v--reset u-block" >LiveChat Benefits</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/tour/" class="b--u-text-xs c-link v--reset u-block" >Tour</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/features/" class="b--u-text-xs c-link v--reset u-block" >Features</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/lead-generation/" class="b--u-text-xs c-link v--reset u-block" >Lead Generation</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/livechat-demo/" class="b--u-text-xs c-link v--reset u-block" >Product Demo</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/app/" class="b--u-text-xs c-link v--reset u-block" >App</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/marketplace/" class="b--u-text-xs c-link v--reset u-block" >Marketplace</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://news.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">News</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Solutions</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/solutions/customer-support/" class="b--u-text-xs c-link v--reset u-block" >Customer Support</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/solutions/sales-and-marketing/" class="b--u-text-xs c-link v--reset u-block" >Sales & Marketing</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/enterprise/" class="b--u-text-xs c-link v--reset u-block" >Enterprise</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Customers</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/#industries" class="b--u-text-xs c-link v--reset u-block" >Industries</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/" class="b--u-text-xs c-link v--reset u-block" >Customers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/live-chat-reviews/" class="b--u-text-xs c-link v--reset u-block" >Reviews & Testimonials</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customers/customer-stories/" class="b--u-text-xs c-link v--reset u-block" >Case Studies</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Resources</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/success/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Success by LiveChat</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/success/customer-service-guide/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Customer Service Guide</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/customer-service-report/" class="b--u-text-xs c-link v--reset u-block" >Customer Service Report</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/benchmark/" class="b--u-text-xs c-link v--reset u-block" >Benchmark</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/resources/reports/" class="b--u-text-xs c-link v--reset u-block" >Reports</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/typing-speed-test/" class="b--u-text-xs c-link v--reset u-block" >Typing Speed Test</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/privacy-policy-generator/" class="b--u-text-xs c-link v--reset u-block" >Privacy Policy Generator</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/newsletter/" class="b--u-text-xs c-link v--reset u-block" >Newsletter</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Support</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/help/" class="b--u-text-xs c-link v--reset u-block" >Help Center</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/webinars/" class="b--u-text-xs c-link v--reset u-block" >Webinars</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/marketplace/partners/" class="b--u-text-xs c-link v--reset u-block" >Partners Marketplace</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/enterprise/professional-business-services/" class="b--u-text-xs c-link v--reset u-block" >Professional Services</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://developers.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">API & Developers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://status.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">System Status</a> </li> </ul> </div> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-pr-4"> <div class="b--u-mb-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Company</p> <ul class="u-list-style-none u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://text.com/?utm_source=livechat.com&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">About <span class='b--u-text-bold'>Text</span></a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/contact/" class="b--u-text-xs c-link v--reset u-block" >Contact</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/team/" class="b--u-text-xs c-link v--reset u-block" >Team</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="/careers/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Careers</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://investor.livechat.com/" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Investor Relations</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://www.text.com/press/" class="b--u-text-xs c-link v--reset u-block" >Press</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a href="https://partners.livechat.com/?utm_source=livechat.com&utm_medium=referral&utm_content=footer" class="b--u-text-xs c-link v--reset u-block" target="_blank" rel="noopener">Partner Program</a> </li> <li class="b--u-mb-2 b--lg:u-mb-1"> <a 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