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rel="" tabindex="-1" > L’Internet par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Internet </a> </li> <li class="mb-2"> <a href="/internet/choisir-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Quel forfait Internet choisir? </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Internet GIGA à 70 $ </a> </li> <li class="mb-2"> <a href="/internet/forfaits-internet-illimite" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 100 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Pourquoi choisir Vidéotron? </a> </li> <li class="mb-2"> <a href="/internet/test-vitesse" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Test de vitesse </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/connexion" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > Déjà client - Connexion </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="https://moncompte.videotron.com/forfaits" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Modifier mon forfait Internet </a> </li> <li class="mb-2"> <a href="https://moncompte.videotron.com/equipment/add" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Ajouter un relais Wi-Fi </a> </li> <li class="mb-2"> <a href="/soutien/internet" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Soutien Internet </a> </li> </ul> </div> </div> <div class="d-none d-lg-block"> <hr class="my-4" /> <div class="row"> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/fil-vcom-nfou-giga-sp-fj-730x360-2310.webp?itok=FviXIRZk" alt="Helix duo internet tv" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Internet GIGA à seulement 70 $/mois </span> <p class="small"> Pour un temps limité, profitez d’une baisse de prix sur le forfait Internet GIGA grâce à un rabais à vie de 7 $ par mois. </p> </div> </div> </a> </div> <div class="col-md-6 mb-3 mb-md-0"> <a href="/internet/forfaits-internet-illimite" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT100-1072x1072-2310-FR-V2.webp?itok=dH4rYN_Q" alt="Crédit 100 dollars 730x360" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant Internet de 100 $ </span> <p class="small"> Pour un temps limité, obtenez le Crédit foudroyant de 100 $ avec tout forfait Internet 500 ou GIGA, ou avec tout duo Appli Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static font-weight-bold " > <button class="nav-link js-bf-megamenu__nav-link d-flex align-items-center h-100" type="button" id="menuDropdown2" aria-expanded="false" aria-label="Toggle navigation" > <span class="mb-0">télé</span> <span class="bf-icon size-xsmall color-primary d-none d-lg-block ml-1" role="presentation" > <svg role="img" xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-version="1.16.0" > <path stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" d="m6 10 6 6 6-6" /> </svg> </span> </button> <div class="bf-megamenu__panel js-bf-megamenu__panel" aria-labelledby="menuDropdown2" > <div class="bf-button-icon btn-close d-block m-2 m-md-4 m-lg-0 mr-lg-2 z-index-10 js-bf-megamenu__close"> <button type="button" class="bf-button-icon__inner" > <span class="bf-icon size-small color-primary" role="presentation" > <svg role="img" width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg" > <path fill-rule="evenodd" clip-rule="evenodd" d="M5.35355 4.64645C5.15829 4.45118 4.84171 4.45118 4.64645 4.64645C4.45118 4.84171 4.45118 5.15829 4.64645 5.35355L11.2929 12L4.64645 18.6464C4.45118 18.8417 4.45118 19.1583 4.64645 19.3536C4.84171 19.5488 5.15829 19.5488 5.35355 19.3536L12 12.7071L18.6464 19.3536C18.8417 19.5488 19.1583 19.5488 19.3536 19.3536C19.5488 19.1583 19.5488 18.8417 19.3536 18.6464L12.7071 12L19.3536 5.35355C19.5488 5.15829 19.5488 4.84171 19.3536 4.64645C19.1583 4.45118 18.8417 4.45118 18.6464 4.64645L12 11.2929L5.35355 4.64645Z" fill="currentColor" /> </svg> </span> </button> </div> <div class="p-3 py-md-4 px-md-5"> <div class="row"> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column " > <div class="mb-2"> <a href="/television" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > La Télé par Vidéotron </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/television/forfaits-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/appli-helix-tv" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Appli Télé </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/sports" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Forfaits Sports </a> </li> <li class="mb-2"> <a href="/television/forfaits-sur-mesure" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Créez votre forfait </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Rabais à vie : Télé 10 choix Sports à 99 $ </a> </li> <li class="mb-2"> <a href="/television/forfaits-tele/offres" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 text-danger font-weight-bold " rel="dofollow" tabindex="-1" > Crédit foudroyant de 200 $ </a> </li> </ul> </div> <div class=" col-md-6 col-lg-3 mb-3 mb-lg-0 bf-megamenu__column font-weight-bold " > <div class="mb-2"> <a href="/helix" class="js-bf-dropdown-item-link font-weight-bold" rel="" tabindex="-1" > L’écosystème Helix </a> </div> <ul class="p-0 list-unstyled"> <li class="mb-2"> <a href="/helix/equipements" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Notre technologie Helix </a> </li> <li class="mb-2"> <a href="/television/chaines-tele" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > Nos chaînes télé </a> </li> <li class="mb-2"> <a href="/divertissement/illico-plus" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " rel="dofollow" tabindex="-1" > illico+ </a> </li> <li class="mb-2"> <a href="/pourquoi-choisir-videotron" class=" js-bf-dropdown-item-link d-block d-lg-inline py-1 py-lg-0 " 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href="/television/forfaits-tele/offres" class="link--no-decoration" rel="" tabindex="-1" > <div class=" d-flex flex-column flex-md-row align-items-center " > <div class="w-40 pr-md-4 w-100--mobile-only"> <picture class="img-lazy-load-container w-100 overflow-hidden bg-gray--1000 position-relative" > <img class="img-lazy-load-container__img" data-src="https://www.videotron.com/sites/default/files/styles/original/public/image/FIL-VCOM-NOVFOU-CREDIT200-1027x650-2310-FR.webp?itok=gwQHrOdj" alt="Crédit 200 dollars éclair" /> </picture> </div> <div class="w-50 w-100--mobile-only"> <span class="js-bf-dropdown-item-link font-weight-bold d-block mb-1"> Crédit foudroyant de 200 $ avec les forfaits Télé </span> <p class="small"> Pour un temps limité, obtenez un crédit de 200 $ à l’abonnement à l’un de nos forfaits Télé + Internet 500 ou GIGA. </p> </div> </div> </a> </div> </div> </div> </div> </div> </li> <li class=" nav-item bf-megamenu__nav-item js-bf-megamenu__nav-item position-static 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data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="" id="main">  <section id="content" class=""> <div class="content-wrapper "> <div id="content-area"> <div class="region region-content"> <div id="block-dxp-front-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article class="entity--type-node node node--type-landing-page node--view-mode-full"> <div class="content"> <div data-theme="videotron" class="layout--onecol layout-container py-section"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container py-section"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field__item"> <img src="/sites/default/files/2021-10/Outline_2.svg" alt="check" loading="lazy" typeof="foaf:Image" class="img-fluid" draggable="false"></div><h2 class="mt-1 mb-1">Aucune panne majeure</h2><div class="information-item mb-3 p-4 d-flex align-items-center" style="border-left:4px solid green;"><div class="flex-start">   </div><div class="information-body"><p class="m-0">Aucun incident majeur ne perturbe le réseau actuellement. Si vous éprouvez des difficultés liées à vos services, tentez de suivre nos procédures de dépannage ci-dessous.      <br><br>Notez qu’il est possible que des pannes mineures ou des interruptions de service planifiées touchent une faible proportion de notre clientèle. </p></div></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="a64bc693-3801-4bd1-83a9-f0053e178ce0" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/troubleshooting.webp?itok=RzHODscO 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/troubleshooting.webp?itok=2DyJaCkI 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/troubleshooting.webp?itok=8Obah6zF 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/troubleshooting.png?itok=RzHODscO 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/troubleshooting.png?itok=2DyJaCkI 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/troubleshooting.png?itok=8Obah6zF 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="46536" src="/sites/default/files/styles/cropped_small/public/image/troubleshooting.png?itok=RzHODscO" width="72" height="72" alt="troubleshooting" class="img-fluid"> </picture> </div> </article> </div> <h2 class="mt-1 mb-1">Conseils de dépannage</h2><p>Consultez nos solutions pour rétablir le fonctionnement de vos services, dans le cas où vous n’êtes pas touché par une perturbation de réseau.</p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--threecol-33-34-33 layout-container mb-6"> <div class="container-fluid"> <div class="row"> <div class="col-lg-4 layout__region layout__region--first mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/internet/depannage/problemes-connexion" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Régler les problèmes de connexion Internet </span> </div> </div> <div class="col-3 p-0 text-center"> <svg xmlns="http://www.w3.org/2000/svg" width="72" height="72" viewBox="0 0 72 72" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M29.6464 17.6464C29.8417 17.4512 30.1583 17.4512 30.3536 17.6464L48.3536 35.6464C48.5488 35.8417 48.5488 36.1583 48.3536 36.3535L30.3536 54.3536C30.1583 54.5488 29.8417 54.5488 29.6464 54.3536C29.4512 54.1583 29.4512 53.8417 29.6464 53.6464L47.2929 36L29.6464 18.3536C29.4512 18.1583 29.4512 17.8417 29.6464 17.6464Z" fill="#050504"/> </svg> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/telephonie/depannage/aucune-tonalite" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4 mt-3"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Rétablir la tonalité d’un téléphone résidentiel </span> </div> </div> <div class="col-3 p-0 text-center"> <svg xmlns="http://www.w3.org/2000/svg" width="72" height="72" viewBox="0 0 72 72" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M29.6464 17.6464C29.8417 17.4512 30.1583 17.4512 30.3536 17.6464L48.3536 35.6464C48.5488 35.8417 48.5488 36.1583 48.3536 36.3535L30.3536 54.3536C30.1583 54.5488 29.8417 54.5488 29.6464 54.3536C29.4512 54.1583 29.4512 53.8417 29.6464 53.6464L47.2929 36L29.6464 18.3536C29.4512 18.1583 29.4512 17.8417 29.6464 17.6464Z" fill="#050504"/> </svg> </div> </div> </div> </a></div> </div> </div> <div class="col-lg-4 layout__region layout__region--second mb-3 mb-md-0"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/television/depannage/problemes-terminal-helix-tv" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Régler les problèmes liés au terminal Helix TV </span> </div> </div> <div class="col-3 p-0 text-center"> <svg xmlns="http://www.w3.org/2000/svg" width="72" height="72" viewBox="0 0 72 72" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M29.6464 17.6464C29.8417 17.4512 30.1583 17.4512 30.3536 17.6464L48.3536 35.6464C48.5488 35.8417 48.5488 36.1583 48.3536 36.3535L30.3536 54.3536C30.1583 54.5488 29.8417 54.5488 29.6464 54.3536C29.4512 54.1583 29.4512 53.8417 29.6464 53.6464L47.2929 36L29.6464 18.3536C29.4512 18.1583 29.4512 17.8417 29.6464 17.6464Z" fill="#050504"/> </svg> </div> </div> </div> </a></div> </div> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/mobilite/depannage/absence-de-reseau" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4 mt-3"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Régler des enjeux de réseau sur un mobile</span> </div> </div> <div class="col-3 p-0 text-center"> <svg width="72" height="72" viewBox="0 0 72 72" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M29.6464 17.6464C29.8417 17.4512 30.1583 17.4512 30.3536 17.6464L48.3536 35.6464C48.5488 35.8417 48.5488 36.1583 48.3536 36.3535L30.3536 54.3536C30.1583 54.5488 29.8417 54.5488 29.6464 54.3536C29.4512 54.1583 29.4512 53.8417 29.6464 53.6464L47.2929 36L29.6464 18.3536C29.4512 18.1583 29.4512 17.8417 29.6464 17.6464Z" fill="#050504"/> </svg> </div> </div> </div> </a></div> </div> </div> <div class="col-lg-4 layout__region layout__region--third"> <div data-block-plugin-id="inline_block:html_block" class="block block-layout-builder block-inline-blockhtml-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><a href="/soutien/television/depannage/problemes-terminal-illico" class="card card--btn link--no-decoration bg-gray--100 border-0 border-rounded--lg minh-md-4"> <div class="card-body d-flex justify-content-center"> <div class="row align-items-center w-100"> <div class="col-9 p-0"> <div class="h4 m-0 d-inline-block text-dark"> <span class="pr-2">Régler les problèmes liés au terminal illico </span> </div> </div> <div class="col-3 p-0 text-center"> <svg xmlns="http://www.w3.org/2000/svg" width="72" height="72" viewBox="0 0 72 72" fill="none"> <path fill-rule="evenodd" clip-rule="evenodd" d="M29.6464 17.6464C29.8417 17.4512 30.1583 17.4512 30.3536 17.6464L48.3536 35.6464C48.5488 35.8417 48.5488 36.1583 48.3536 36.3535L30.3536 54.3536C30.1583 54.5488 29.8417 54.5488 29.6464 54.3536C29.4512 54.1583 29.4512 53.8417 29.6464 53.6464L47.2929 36L29.6464 18.3536C29.4512 18.1583 29.4512 17.8417 29.6464 17.6464Z" fill="#050504"/> </svg> </div> </div> </div> </a></div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container mb-6"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container mb-6"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="inline_block:rich_text_block" class="block block-layout-builder block-inline-blockrich-text-block" id=""> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block"> <div class="field field--name-body field--type-text-with-summary field--label-hidden field-rich-text-block field__item"><div class="field-rich-text-block"> <div data-entity-type="media" data-entity-uuid="fcbe1621-f616-4a79-8f60-5afb3061be35" data-embed-button="media_browser" data-entity-embed-display="view_mode:media.embedded" data-entity-embed-display-settings="[]" data-langcode="fr" class="embedded-entity"><article class="media--type-image media--view-mode-embedded"> <div class="field field--name-image field--type-image field--label-hidden field__item"> <picture> <source srcset="/sites/default/files/styles/cropped_small/public/image/customer-service.webp?itok=S_eJNWY_ 1x" media="(max-width: 767px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/customer-service.webp?itok=8oYqVAL- 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/customer-service.webp?itok=50urO8g2 1x" media="all and (min-width: 1200px)" type="image/webp" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_small/public/image/customer-service.png?itok=S_eJNWY_ 1x" media="(max-width: 767px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_medium/public/image/customer-service.png?itok=8oYqVAL- 1x" media="all and (min-width: 768px) and (max-width: 1199px)" type="image/png" width="72" height="72"> <source srcset="/sites/default/files/styles/cropped_large/public/image/customer-service.png?itok=50urO8g2 1x" media="all and (min-width: 1200px)" type="image/png" width="72" height="72"> <img loading="lazy" media_id="46531" src="/sites/default/files/styles/cropped_small/public/image/customer-service.png?itok=S_eJNWY_" width="72" height="72" alt="service client casque" class="img-fluid"> </picture> </div> </article> </div> <h2 class="mt-1 mb-2">Nous sommes là pour vous aider</h2><p>Vous avez suivi nos procédures de dépannage, mais le problème persiste? Contactez notre <a href="/nous-joindre#soutien-technique">Soutien technique</a> pour vérifier l’état des services dans votre secteur, ou visitez notre <a href="https://forum.videotron.com/t5/Francais/ct-p/fr" target="_blank">forum d’aide</a> pour consulter les solutions d’autres utilisateurs.</p></div></div> </div> </div> </div> </div> </div> </div> <div data-theme="videotron" class="layout--onecol layout-container mb-7"> <div class="container-fluid"> <div class="row" data-theme="videotron" class="layout--onecol layout-container mb-7"> <div class="col-12 layout__region layout__region--content"> <div data-block-plugin-id="block_content:9eae13e5-6f79-459e-861f-56f91bf270ea" class="block block-block-content block-block-content9eae13e5-6f79-459e-861f-56f91bf270ea" id=""> <div class="" > <div class="mb-4" data-animate-row=""> <h2 class="mb-0" data-animate>Questions fréquentes sur les pannes</h2> </div> <div id="acc-" class="accordion-rounded" data-animate> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion69401-0" aria-expanded="false" aria-controls="collapsequestion69401-0" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion69401-0"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Comment savoir s’il y a des pannes en cours chez Vidéotron? </h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion69401-0" class="collapse " aria-labelledby="headingquestion69401-0" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>En cas de panne majeure causant une interruption de service pour un grand nombre de clients, nous publierons un avis sur la présente page.</p><p>Cela dit, il est possible que des pannes mineures et isolées aient lieu dans certaines régions, même si aucune panne n’est affichée sur cette page. Pour connaître la situation dans votre secteur, communiquez avec le <a href="/nous-joindre#tab-block-14081-driver-1291">Soutien technique</a> par clavardage ou par téléphone ou visitez le <a href="https://forum.videotron.com/t5/Francais/ct-p/fr ">forum</a>.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion69401-1" aria-expanded="false" aria-controls="collapsequestion69401-1" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion69401-1"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Quelles sont les causes les plus courantes de pannes chez Vidéotron?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion69401-1" class="collapse " aria-labelledby="headingquestion69401-1" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Plusieurs éléments indépendants de notre volonté peuvent entraîner une panne sur notre réseau, comme les pannes électriques et les bris d’équipements liés aux températures extrêmes, aux intempéries ou aux accidents.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion69401-2" aria-expanded="false" aria-controls="collapsequestion69401-2" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion69401-2"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Quels sont les délais moyens de résolution des pannes chez Vidéotron? </h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion69401-2" class="collapse " aria-labelledby="headingquestion69401-2" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>La majorité des pannes sont résolues le jour même, en quelques heures, selon la gravité de l’incident. Toutefois, lorsqu’il y a des bris importants sur le réseau un peu partout dans la province, les délais de rétablissement peuvent dépasser 24 heures.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion69401-3" aria-expanded="false" aria-controls="collapsequestion69401-3" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion69401-3"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Quels sont les principaux services touchés lors d’une panne chez Vidéotron?</h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion69401-3" class="collapse " aria-labelledby="headingquestion69401-3" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Une panne survient lorsqu’un incident endommage des équipements filaires et que le signal ne parvient plus adéquatement au domicile des clients. Ainsi, les services câblés tels que l’Internet, la Télévision et la Téléphonie résidentielle sont les plus susceptibles d’être perturbés.</p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion69401-4" aria-expanded="false" aria-controls="collapsequestion69401-4" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion69401-4"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Comment puis-je obtenir du soutien technique en cas de panne chez Vidéotron? </h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion69401-4" class="collapse " aria-labelledby="headingquestion69401-4" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Consultez régulièrement la présente page pour connaître l’état de nos services. </p><p>Notez que selon votre région, vos services ne sont peut-être pas touchés par la panne. Vous pouvez consulter nos solutions de dépannage pour <a href="/soutien/internet/depannage/problemes-connexion" target="_blank" rel=" noopener">l’Internet</a>, le<a href="/soutien/television/depannage/problemes-terminal-helix-tv" target="_blank" rel=" noopener"> terminal Helix</a>, le <a href="/soutien/television/depannage/problemes-terminal-illico" target="_blank" rel=" noopener">terminal illico</a> ou la <a href="/soutien/telephonie/depannage/aucune-tonalite" target="_blank" rel=" noopener">Téléphonie résidentielle</a> pour tenter de rétablir leur fonctionnement. </p><p>Vous pouvez aussi consulter le <a href="https://forum.videotron.com/t5/Francais/ct-p/fr " target="_blank" rel=" noopener">forum</a> pour découvrir les solutions d’autres utilisateurs ou contacter notre <a href="/nous-joindre#tab-block-14081-driver-1291" target="_blank" rel=" noopener">Soutien technique</a> pour obtenir de l’aide. </p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix border-bottom--0" data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion69401-5" aria-expanded="false" aria-controls="collapsequestion69401-5" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion69401-5"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Quelles sont les mesures accessibles aux clients de Vidéotron en cas de panne prolongée? </h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion69401-5" class="collapse " aria-labelledby="headingquestion69401-5" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Nous avons à cœur la satisfaction de nos clients et mettons tout en œuvre pour rétablir le bon fonctionnement des services dans les meilleurs délais possibles en cas de panne.  </p><p>Exceptionnellement, il peut arriver qu’un incident majeur ait de plus grandes répercussions sur le réseau. Le délai de rétablissement des services pourrait alors être plus long que la normale. Si vous le souhaitez, communiquez avec le <a href="/nous-joindre#tab-block-14081-driver-1291 " target="_blank" rel=" noopener">Soutien technique</a> par clavardage ou par téléphone. Un conseiller analysera votre dossier et vous informera des mesures possibles si vous avez été touché par une panne prolongée. </p></div></p> </div> </div> </div> <div class="card accordion-item--arrow-down js-scroll-coercion-fix " data-gtm= data-animate> <button class="vui--style-reset p-0 color--dark" data-toggle="collapse" data-target="#collapsequestion69401-6" aria-expanded="false" aria-controls="collapsequestion69401-6" > <div class="card-header border-0 d-flex justify-content-between align-items-center bg--none" id="headingquestion69401-6"> <h3 class="m-0 py-1 text-left lh-3 font-weight-normal">Comment signaler une panne de service chez Vidéotron? </h3> <i class="icon icon-arrow-to-bottom border-color--dark ml-3 p-1"></i> </div> </button> <div id="collapsequestion69401-6" class="collapse " aria-labelledby="headingquestion69401-6" data-parent="#acc-" > <div class="card-body pt-0 pb-2"> <p><div class="field-rich-text-block"><p>Pour nous aviser d’une panne dans votre secteur, communiquez avec le <a href="/nous-joindre#tab-block-14081-driver-1291">Soutien technique</a> par clavardage ou par téléphone.</p></div></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div>  </article>  </div> <div id="block-dxpshopmodal" data-block-plugin-id="dxp_shop_modal_block" class="block block-dxp-shop block-dxp-shop-modal-block"> <div class="modal-version with-image hidden"> <div class="modal fade modal-theme--light" id="shopModalwith-image" tabindex="-1" role="dialog" aria-labelledby="shopModalLabel" aria-hidden="true" > <div class="modal-dialog modal-dialog-centered modal-lg" role="document"> <div class="modal-content position-relative bg-image bg-image--right-bottom " data-bg="" data-md-bg="" data-lg-bg=""> <button type="button" class="close d-inline-block m-2 m-md-3 m-lg-4 p-3 position-absolute--top-right" data-dismiss="modal" aria-label="Close" > <span aria-hidden="true"> <svg class="svg-fill--dark svg-size--2 " xmlns="http://www.w3.org/2000/svg" viewBox="0 0 13.084 13.083"> <g data-name="Groupe 419" transform="translate(-648.219 -222.719)"> <rect data-name="Rectangle 615" width="1.682" height="16.821" transform="translate(649.408 235.802) rotate(-135)"/> <rect data-name="Rectangle 616" width="1.682" height="16.821" transform="translate(648.219 223.908) rotate(-45)"/> </g> </svg> </span> </button> <div class="modal-header border-bottom-0 pb-3 "> </div> <div class="modal-body pt-3 "> <div class="row">  <div class="col-md-6"> <img src="" alt="Modal Image" class="img-fluid"> </div>  <div class="col-md-6"> <div class="modal-content-wrapper"> <h2 class="shop-modal-title mb-0" id="shopModalwith-imageLabel"></h2> <div class="shop-modal-body mb-4"> <p></p> </div> <div class="shop-modal-actions"> <div> <button type="button" class="btn btn-md btn-primary mr-3 mb-2 pr-4 pl-4 js-shopModalwith-image--btn js-shopModal--btn--left" >label TODO</button> <button type="button" id="" class="btn btn-outline-dark 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