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<!DOCTYPE html>  <html class="content-platform-support" lang="en-US" itemscope> <head> <title>Manage your bill for Atlassian Guard Standard | Atlassian Support</title>   <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="266b339b-197a-46d0-a605-808d1b1feb41" data-test="false" data-geofence="false" data-sync="true" ></script>  <script> window.sentryOnLoad = function () { console.log('Initializing Sentry...'); Sentry.init({ release: 'a01a43f6055d62827dd6b5b1042317e07b9069d8', environment: 'production', }); console.log("Sentry is initialized for 'production' environment and 'a01a43f6055d62827dd6b5b1042317e07b9069d8' release."); }; </script> <script src="https://js.sentry-cdn.com/58cc8f6260224318b0e9c5e635d9dbf4.min.js" crossorigin="anonymous" data-lazy="no"></script> <script> // These are the env variables that the frontend needs window.contentfulSpaceId = "zsv3d0ugroxu"; window.CCG_DETAILS_URL = "https://support.atlassian.com/gateway/api/customer-context/customer/details"; 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window.GRAPHQL_URL = "http://graphql-gateway.mesh:20019" window.STATSIG_CLIENT_API_KEY = "659383a9-602f-4a53-a80e-f8882b294b80" window.MICROS_ENVTYPE = "prod" window.CSP_REQUESTS_APP_MANIFEST_URL_BIFROST = "https://csp-mono-repo-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.CSP_REQUESTS_APP_MANIFEST_URL = "https://csp-ui.prod-east.frontend.public.atl-paas.net/assets/asset-manifest.json" window.__APP_INITIAL_STATE__ = /* <sl:translate_generic_json> */ { sl_translate: "title, description, shortDescription, sacHomeDescription, productSupportHomeDescription, sectionOverview, shortTitle, topicTitle, buttonText, linkLabel, productBlurb, tagline, subhead, metaDescription, supportTitle, internalTitle", entry: {"id":"4ukGCGTrudKDQsL8fdb944","lastPublished":"2024-12-27T04:50:58.082Z","firstPublishedAt":"2020-12-16T23:36:21.314Z","type":"topic","topicType":"Concept","topicTitle":"Manage your bill for Atlassian Guard Standard","description":"Discover how Atlassian Guard Standard is priced and billed, how to manage unique billable users, and how to pay for your subscription.","metaDescription":"Discover how Atlassian Guard Standard is priced and billed, how to manage unique billable users, and how to pay for your subscription.","publishTo":["support.atlassian.com (SAC)"],"ownershipTeam":{"title":"Atlassian Guard","description":"This team is part of the Enterprise organisation and currently works on Atlassian's new information security offering Atlassian Guard Premium.","slackChannel":"C06SW7DMPNE","jiraProject":null,"confluenceSpace":"https://hello.atlassian.net/wiki/spaces/NSO1/overview","notificationEnabledEnvironments":["Production (go/sac)"]},"featuredVideo":null,"taxonomyUserRoleRef":[{"userRole":"Billing contact","userRoleId":"billing-contact"}],"body":"<div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard</span></span></span> is an organization-wide subscription that connects your Atlassian cloud products to your identity provider.聽It provides user management, enterprise-grade authentication, and several data security features.</p><p data-renderer-start-pos='209'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> <span><span class='text-fragment' data-testid='inline-text-fragment'><span>(formerly known as Atlassian Access)</span></span></span> provides user management, enterprise-grade authentication, and data security protection.</p><p data-renderer-start-pos='304'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Premium</span></span></span> is an add-on for <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard</span></span></span> and is billed differently than Atlassian Guard Standard. <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-guard-premium/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Manage your bill for Atlassian Guard Premium</a></span></p><h2 id='How-are-you-billed'>How are you billed?聽</h2><p data-renderer-start-pos='407'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> uses a different billing model from other Atlassian cloud products. Atlassian Guard Standard is billed per organization. This means you only pay once for each managed account and external user in your organization.</p><p data-renderer-start-pos='625'>Your Atlassian Guard Standard bill will show the number of users that you are paying for. These are your <strong>unique聽billable users </strong>for Atlassian Guard Standard. This user count may not match the total number of managed accounts and external users in your organization because some plans already include Atlassian Guard Standard, and we don鈥檛 charge you twice for the same user.</p><p data-renderer-start-pos='1000'>User accounts on the following plans don鈥檛 count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill, because <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> is already included in their plan. <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-enterprise-plans/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Understand how we bill you for Enterprise plans</a></span> </p><h3 id='Which-users-are-not-considered-unique-billable-users-for-Atlassian-Guard-Standard'>Which users are not considered unique billable users for Atlassian Guard Standard?</h3><p data-renderer-start-pos='1203'>User accounts on the following plans don鈥檛 count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill, because it is already included in their plan. <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-enterprise-plans/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Manage your bill for Enterprise plans</a></span> </p><p data-renderer-start-pos='1323'>Managed accounts and external users on all other plans, including free plans, do count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill. Managed accounts and external users that only have access to a sandbox also count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill. </p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:170px'><col style='width:408px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='200'><p data-renderer-start-pos='1536'><strong>Product</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1547'><strong>Accounts not considered unique billable users</strong></p></th></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1598'>Confluence</p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1612'>Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1677'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira</span></span></span></p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1682'>Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1747'>Loom</p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1755'>Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1820'>Jira Service Management</p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1847'>Any managed account, external user and customer account on an Enterprise plan</p></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1930'>Statuspage</p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1944'>Any managed account and external user that has access to:</p><ul class='ak-ul'><li><p data-renderer-start-pos='2003'>a public page on a Startup, Business or Enterprise plan</p></li><li><p data-renderer-start-pos='2062'>a private page on any plan</p></li><li><p data-renderer-start-pos='2092'>an audience specific page</p></li></ul></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='2127'>Trello </p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='2138'>Any managed account and external user on an Enterprise plan, or not part of a Trello workspace.</p></td></tr></tbody></table></div></div><p data-renderer-start-pos='2241'>In addition, a user is<strong> not considered</strong> a unique billable user if:</p><ul class='ak-ul'><li><p data-renderer-start-pos='2307'>Their account is <span><a href='https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>deactivated</a></span>.</p></li><li><p data-renderer-start-pos='2330'>They are a member of a <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy' title='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy'>non-billable authentication policy</a>.</p></li><li><p data-renderer-start-pos='2392'>They are a member of a <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy' title='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy'>non-billable external user security policy</a>.</p></li><li><p data-renderer-start-pos='2462'>They only have access to Jira Service Management <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/about-the-portal-and-help-center/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>help center</a></span>.</p></li><li><p data-renderer-start-pos='2517'>They only have access to Jira Product Discovery.</p></li><li><p data-renderer-start-pos='2569'>They are only an external user who uses an <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/what-is-external-user-security/#External-user-access-to-Atlassian-products' title='https://support.atlassian.com/security-and-access-policies/docs/what-is-external-user-security/#External-user-access-to-Atlassian-products'>unsupported product for external user security</a></p></li></ul><h3 id='Billing-examples'>Billing examples</h3><p data-renderer-start-pos='2682'>Here鈥檚 a simple example, showing how your access bill only includes users not covered under an Enterprise plan. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3M6fMWyBFTDSzxaH6bpKEf/c054240bd0ecf2ae5607fec94f8686bf/Org_Access_bill_Trello.png' alt='Diagram showing an Access bill for 2,000 users out of a total 10,000 users. '></div></div></div><p data-renderer-start-pos='2797'>Here are a few more examples that illustrate how <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> billing works:</p><ul class='ak-ul'><li><p data-renderer-start-pos='2864'>If your organization has 100 people with Jira access on a Standard plan, and 50 of those people also have Confluence access on a Standard plan, the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill would be 100. This is because <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> is not included in your Jira and Confluence plans.</p></li><li><p data-renderer-start-pos='3124'>If your organization has 30 people on an Enterprise OpsGenie plan, and no-one with access to any other Atlassian cloud products, the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill would be 0, because your OpsGenie plan includes <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos='3337'>If your organization has 1500 users with Jira and Confluence access on an Enterprise plan, and 50 users with access to Bitbucket on a Standard plan, the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>bill would be 50, because Enterprise plans include <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos='3567'>If your organization has 40 people with Jira access on a Free plan, and 10 of those people also have access to a Statuspage page on a Business plan, the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill would be 30, because Statuspage Business plans include <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos='3807'>If your organization has 30 agents on Jira Service Management and 500 helpseekers (customers), the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill is 30. We won鈥檛 count the 500 helpseekers towards your bill.</p></li></ul><h2 id='How-much-does-it-cost'>How much does it cost?</h2><p data-renderer-start-pos='4022'>The cost depends on the number of unique billable users, and whether you choose to pay monthly or annually. We apply discounts as your organization increases in size. </p><p data-renderer-start-pos='4191'>To get an idea of what <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> might cost for your organization, use our <a class='sc-gpHHfC prKHQ' href='https://www.atlassian.com/enterprise/cloud/access' title='https://www.atlassian.com/enterprise/cloud/access'>pricing calculator</a>.</p><h3 id='View-your-bill-estimate-and-number-of-billable-users'>View your bill estimate and number of billable users</h3><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>We鈥檙e rolling out an <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>improved billing experience</a></span> to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience.</p></div></div></div></div></div></div></div></div><ul class='ak-ul'><li><p data-renderer-start-pos='4334'>In the <strong>original </strong>billing experience, the first option on the left is <strong>Overview</strong>.</p></li><li><p data-renderer-start-pos='4415'>In the <strong>improved</strong> billing experience, the first option on the left is <strong>Subscriptions</strong>.<br><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/' title='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/'>Learn more about the differences</a></p></li></ul><h4 id='Improved-billing-experience'>Improved billing experience</h4><p data-renderer-start-pos='4565'>To view your bill estimate and the number of unique billable users:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4634'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='4639'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Billing</strong></span></span></span>.</p></li><li><p data-renderer-start-pos='4645'>Find <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>from the list and select <strong>Manage</strong>.</p></li><li><p data-renderer-start-pos='4687'>On the <strong>Subscription details </strong>page, you鈥檒l see the number of unique billable users and the bill estimate.</p></li></ol><h4 id='Original-billing-experience'>Original billing experience</h4><p data-renderer-start-pos='4825'>To view your bill estimate and the number of unique billable users:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4894'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='4899'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Billing</strong></span></span></span> then <strong>Manage subscription</strong> next to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>. </p></li></ol><p data-renderer-start-pos='4943'>The number of users listed in your Atlassian Account subscription represents the total number of users you will pay for, not the total number of managed accounts that are covered by <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> (for example users on an Enterprise plan that includes <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> aren鈥檛 included in this count, but can take advantage of <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> features like single sign-on). </p><p data-renderer-start-pos='5276'>The date of your first bill depends on when you subscribe to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>. It you鈥檙e evaluating and decide to subscribe, your first bill will be due at the end of the evaluation period.</p><h2 id='Subscribe-and-pay'>Subscribe and pay </h2><p data-renderer-start-pos='5472'>To get started with <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> you need to:</p><ol class='ak-ol'><li><p data-renderer-start-pos='5508'>Have an <span><a href='https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>organization</a></span>.</p></li><li><p data-renderer-start-pos='5522'>Verify one or more <span><a href='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>domains</a></span>.</p></li><li><p data-renderer-start-pos='5547'>Subscribe to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li></ol><p data-renderer-start-pos='5568'>For more details, see <span><a href='https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-guard/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Understand Atlassian Guard</a></span>. </p><h3 id='Provide-your-payment-details'>Provide your payment details</h3><p data-renderer-start-pos='5625'>You鈥檒l need to provide your payment details in the billing section for your organization (even if you are already paying for existing Atlassian cloud products and services).</p><p data-renderer-start-pos='5800'><span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>How to provide your payment details</a></span> </p><h2 id='Change-who-counts-towards-your-bill'>Change who counts towards your bill</h2><p data-renderer-start-pos='5841'>There are several ways you can change the number of unique billable users that count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill. You can:</p><ul class='ak-ul'><li><p data-renderer-start-pos='5957'><span><a href='https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Deactivate accounts</a></span> you no longer need.</p></li><li><p data-renderer-start-pos='5982'><span><a href='https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Remove product access</a></span> from some users.</p></li><li><p data-renderer-start-pos='6004'>Add users to a <span><a href='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>non-billable authentication policy</a></span>.</p></li><li><p data-renderer-start-pos='6025'>Make <span><a href='https://support.atlassian.com/security-and-access-policies/docs/available-external-user-security-settings/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>external user policy non-billable</a></span>.</p></li></ul><p data-renderer-start-pos='6038'>There are advantages and disadvantages to each approach, and you may want to use a combination of all of them. </p><h2 id='Cancel-your-subscription'>Cancel your subscription</h2><p data-renderer-start-pos='6177'>If you no longer need <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>, you can unsubscribe at any time. <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/unsubscribe-from-atlassian-guard/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>What happens when you unsubscribe from Atlassian Guard Standard</a></span></p><p data-renderer-start-pos='6238'>There鈥檚 no change to your Atlassian cloud product subscriptions, which continue as previously. To also cancel your Atlassian cloud subscription, see <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Cancel a subscription</a></span>.聽</p><p data-renderer-start-pos='6392'>聽</p></div></div></div></div>","cacLastModifiedContent":null,"collectionId":"6j0qqVWmiyMFoqyv99V5fn","collections":[{"id":"27y0W6iNSxjXz7JGjoEocs","pageType":"Documentation","title":"Manage subscriptions and bills for Atlassian cloud products","description":"Get a high-level overview of billing and subscription management for Atlassian cloud products.","url":"/subscriptions-and-billing/docs/manage-subscriptions-and-bills-for-atlassian-cloud-products/"},{"id":"6j0qqVWmiyMFoqyv99V5fn","pageType":"Documentation","title":"Manage subscriptions and bills for Atlassian Guard","description":"Find out how billing works for Atlassian Guard which is an organization-wide subscription.","url":"/subscriptions-and-billing/docs/manage-subscriptions-and-bills-for-atlassian-guard/"}],"confluencePageId":null,"context":{"id":"2Zzp6xA8A7EPWzEcx9ieQy","type":"contextTheme","docsHomeSlug":"/subscriptions-and-billing/resources/","icon":{},"deployment":"Not Applicable","hubName":"Subscriptions and billing"},"isCACContent":false,"pageType":"Documentation","relatedAppReferences":[],"tableOfContents":[{"title":"How are you billed?聽","id":"How-are-you-billed"},{"title":"Which users are not considered unique billable users for Atlassian Guard Standard?","id":"Which-users-are-not-considered-unique-billable-users-for-Atlassian-Guard-Standard"},{"title":"Billing examples","id":"Billing-examples"},{"title":"How much does it cost?","id":"How-much-does-it-cost"},{"title":"View your bill estimate and number of billable users","id":"View-your-bill-estimate-and-number-of-billable-users"},{"title":"Subscribe and pay ","id":"Subscribe-and-pay"},{"title":"Provide your payment details","id":"Provide-your-payment-details"},{"title":"Change who counts towards your bill","id":"Change-who-counts-towards-your-bill"},{"title":"Cancel your subscription","id":"Cancel-your-subscription"}],"url":"/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-guard-standard/","versions":[],"bodyRenderedAdf":"<div class=\"adf__content\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div style=\"position:absolute;height:0;width:100%\"><object data=\"about:blank\" type=\"text/html\" style=\"position:absolute;height:0;width:100%\" aria-hidden=\"true\" tabindex=\"-1\"></object></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><p data-renderer-start-pos=\"0\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard</span></span></span> is an organization-wide subscription that connects your Atlassian cloud products to your identity provider.聽It provides user management, enterprise-grade authentication, and several data security features.</p><p data-renderer-start-pos=\"209\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>(formerly known as Atlassian Access)</span></span></span> provides user management, enterprise-grade authentication, and data security protection.</p><p data-renderer-start-pos=\"304\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Premium</span></span></span> is an add-on for <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard</span></span></span> and is billed differently than Atlassian Guard Standard. <span><a href=\"https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-guard-premium/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Manage your bill for Atlassian Guard Premium</a></span></p><h2 id=\"How-are-you-billed?\">How are you billed?聽</h2><p data-renderer-start-pos=\"407\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> uses a different billing model from other Atlassian cloud products. Atlassian Guard Standard is billed per organization. This means you only pay once for each managed account and external user in your organization.</p><p data-renderer-start-pos=\"625\">Your Atlassian Guard Standard bill will show the number of users that you are paying for. These are your <strong>unique聽billable users </strong>for Atlassian Guard Standard. This user count may not match the total number of managed accounts and external users in your organization because some plans already include Atlassian Guard Standard, and we don鈥檛 charge you twice for the same user.</p><p data-renderer-start-pos=\"1000\">User accounts on the following plans don鈥檛 count towards your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill, because <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> is already included in their plan. <span><a href=\"https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-enterprise-plans/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Understand how we bill you for Enterprise plans</a></span> </p><h3 id=\"Which-users-are-not-considered-unique-billable-users-for-Atlassian-Guard-Standard?\">Which users are not considered unique billable users for Atlassian Guard Standard?</h3><p data-renderer-start-pos=\"1203\">User accounts on the following plans don鈥檛 count towards your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill, because it is already included in their plan. <span><a href=\"https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-enterprise-plans/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Manage your bill for Enterprise plans</a></span> </p><p data-renderer-start-pos=\"1323\">Managed accounts and external users on all other plans, including free plans, do count towards your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill. Managed accounts and external users that only have access to a sandbox also count towards your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill. </p><div class=\"pm-table-container \" data-layout=\"default\" style=\"width:inherit\"><div class=\"pm-table-wrapper\"><table data-number-column=\"false\"><colgroup><col style=\"width:170px\"/><col style=\"width:408px\"/></colgroup><tbody><tr><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"200\"><p data-renderer-start-pos=\"1536\"><strong>Product</strong></p></th><th rowspan=\"1\" colSpan=\"1\" data-colwidth=\"480\"><p data-renderer-start-pos=\"1547\"><strong>Accounts not considered unique billable users</strong></p></th></tr><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#ffffff\" data-colwidth=\"200\"><p data-renderer-start-pos=\"1598\">Confluence</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"480\"><p data-renderer-start-pos=\"1612\">Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#ffffff\" data-colwidth=\"200\"><p data-renderer-start-pos=\"1677\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Jira</span></span></span></p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"480\"><p data-renderer-start-pos=\"1682\">Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#ffffff\" data-colwidth=\"200\"><p data-renderer-start-pos=\"1747\">Loom</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"480\"><p data-renderer-start-pos=\"1755\">Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#ffffff\" data-colwidth=\"200\"><p data-renderer-start-pos=\"1820\">Jira Service Management</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"480\"><p data-renderer-start-pos=\"1847\">Any managed account, external user and customer account on an Enterprise plan</p></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#ffffff\" data-colwidth=\"200\"><p data-renderer-start-pos=\"1930\">Statuspage</p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"480\"><p data-renderer-start-pos=\"1944\">Any managed account and external user that has access to:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"2003\">a public page on a Startup, Business or Enterprise plan</p></li><li><p data-renderer-start-pos=\"2062\">a private page on any plan</p></li><li><p data-renderer-start-pos=\"2092\">an audience specific page</p></li></ul></td></tr><tr><th rowspan=\"1\" colSpan=\"1\" style=\"background-color:#ffffff\" data-colwidth=\"200\"><p data-renderer-start-pos=\"2127\">Trello </p></th><td rowspan=\"1\" colSpan=\"1\" data-colwidth=\"480\"><p data-renderer-start-pos=\"2138\">Any managed account and external user on an Enterprise plan, or not part of a Trello workspace.</p></td></tr></tbody></table></div></div><p data-renderer-start-pos=\"2241\">In addition, a user is<strong> not considered</strong> a unique billable user if:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"2307\">Their account is <span><a href=\"https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">deactivated</a></span>.</p></li><li><p data-renderer-start-pos=\"2330\">They are a member of a <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy\" title=\"https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy\">non-billable authentication policy</a>.</p></li><li><p data-renderer-start-pos=\"2392\">They are a member of a <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy\" title=\"https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy\">non-billable external user security policy</a>.</p></li><li><p data-renderer-start-pos=\"2462\">They only have access to Jira Service Management <span><a href=\"https://support.atlassian.com/jira-service-management-cloud/docs/about-the-portal-and-help-center/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">help center</a></span>.</p></li><li><p data-renderer-start-pos=\"2517\">They only have access to Jira Product Discovery.</p></li><li><p data-renderer-start-pos=\"2569\">They are only an external user who uses an <a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/security-and-access-policies/docs/what-is-external-user-security/#External-user-access-to-Atlassian-products\" title=\"https://support.atlassian.com/security-and-access-policies/docs/what-is-external-user-security/#External-user-access-to-Atlassian-products\">unsupported product for external user security</a></p></li></ul><h3 id=\"Billing-examples\">Billing examples</h3><p data-renderer-start-pos=\"2682\">Here鈥檚 a simple example, showing how your access bill only includes users not covered under an Enterprise plan. </p><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div style=\"text-align:center\"><img style=\"max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px\" src=\"//images.ctfassets.net/zsv3d0ugroxu/3M6fMWyBFTDSzxaH6bpKEf/c054240bd0ecf2ae5607fec94f8686bf/Org_Access_bill_Trello.png\" alt=\"Diagram showing an Access bill for 2,000 users out of a total 10,000 users. \"/></div></div></div><p data-renderer-start-pos=\"2797\">Here are a few more examples that illustrate how <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> billing works:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"2864\">If your organization has 100 people with Jira access on a Standard plan, and 50 of those people also have Confluence access on a Standard plan, the user count on your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill would be 100. This is because <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> is not included in your Jira and Confluence plans.</p></li><li><p data-renderer-start-pos=\"3124\">If your organization has 30 people on an Enterprise OpsGenie plan, and no-one with access to any other Atlassian cloud products, the user count on your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill would be 0, because your OpsGenie plan includes <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos=\"3337\">If your organization has 1500 users with Jira and Confluence access on an Enterprise plan, and 50 users with access to Bitbucket on a Standard plan, the user count on your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>bill would be 50, because Enterprise plans include <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos=\"3567\">If your organization has 40 people with Jira access on a Free plan, and 10 of those people also have access to a Statuspage page on a Business plan, the user count on your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill would be 30, because Statuspage Business plans include <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos=\"3807\">If your organization has 30 agents on Jira Service Management and 500 helpseekers (customers), the user count on your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill is 30. We won鈥檛 count the 500 helpseekers towards your bill.</p></li></ul><h2 id=\"How-much-does-it-cost?\">How much does it cost?</h2><p data-renderer-start-pos=\"4022\">The cost depends on the number of unique billable users, and whether you choose to pay monthly or annually. We apply discounts as your organization increases in size. </p><p data-renderer-start-pos=\"4191\">To get an idea of what <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> might cost for your organization, use our <a class=\"sc-gpHHfC prKHQ\" href=\"https://www.atlassian.com/enterprise/cloud/access\" title=\"https://www.atlassian.com/enterprise/cloud/access\">pricing calculator</a>.</p><h3 id=\"View-your-bill-estimate-and-number-of-billable-users\">View your bill estimate and number of billable users</h3><div class=\"ak-renderer-extension \" style=\"width:100%\" data-layout=\"default\"><div class=\"ak-renderer-extension-overflow-container\"><div class=\"text-fragment\" data-testid=\"text-fragment\"><div style=\"position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden\"></div><div class=\"ak-renderer-wrapper sc-eLExRp bnrnIK\"><div></div><div class=\"sc-drMfKT epWcjw\"><div class=\"ak-renderer-document\"><div style=\"background:#DEEBFF\" class=\"ak-editor-panel\" data-panel-type=\"info\"><span style=\"color:#0052CC\" class=\"ak-editor-panel__icon\"><span class=\"sc-cbkKFq cBngba\" role=\"img\" aria-label=\"Panel info\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" focusable=\"false\" role=\"presentation\"><path d=\"M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z\" fill=\"currentColor\" fill-rule=\"evenodd\"/></svg></span></span><div class=\"ak-editor-panel__content\"><p data-renderer-start-pos=\"0\">We鈥檙e rolling out an <span><a href=\"https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">improved billing experience</a></span> to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience.</p></div></div></div></div></div></div></div></div><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"4334\">In the <strong>original </strong>billing experience, the first option on the left is <strong>Overview</strong>.</p></li><li><p data-renderer-start-pos=\"4415\">In the <strong>improved</strong> billing experience, the first option on the left is <strong>Subscriptions</strong>.<br/><a class=\"sc-gpHHfC prKHQ\" href=\"https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/\" title=\"https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/\">Learn more about the differences</a></p></li></ul><h4 id=\"Improved-billing-experience\">Improved billing experience</h4><p data-renderer-start-pos=\"4565\">To view your bill estimate and the number of unique billable users:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4634\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"4639\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Billing</strong></span></span></span>.</p></li><li><p data-renderer-start-pos=\"4645\">Find <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>from the list and select <strong>Manage</strong>.</p></li><li><p data-renderer-start-pos=\"4687\">On the <strong>Subscription details </strong>page, you鈥檒l see the number of unique billable users and the bill estimate.</p></li></ol><h4 id=\"Original-billing-experience\">Original billing experience</h4><p data-renderer-start-pos=\"4825\">To view your bill estimate and the number of unique billable users:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"4894\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos=\"4899\"><span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Select <strong>Billing</strong></span></span></span> then <strong>Manage subscription</strong> next to <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>. </p></li></ol><p data-renderer-start-pos=\"4943\">The number of users listed in your Atlassian Account subscription represents the total number of users you will pay for, not the total number of managed accounts that are covered by <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> (for example users on an Enterprise plan that includes <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> aren鈥檛 included in this count, but can take advantage of <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> features like single sign-on). </p><p data-renderer-start-pos=\"5276\">The date of your first bill depends on when you subscribe to <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>. It you鈥檙e evaluating and decide to subscribe, your first bill will be due at the end of the evaluation period.</p><h2 id=\"Subscribe-and-pay\">Subscribe and pay </h2><p data-renderer-start-pos=\"5472\">To get started with <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> you need to:</p><ol class=\"ak-ol\"><li><p data-renderer-start-pos=\"5508\">Have an <span><a href=\"https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">organization</a></span>.</p></li><li><p data-renderer-start-pos=\"5522\">Verify one or more <span><a href=\"https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">domains</a></span>.</p></li><li><p data-renderer-start-pos=\"5547\">Subscribe to <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>.</p></li></ol><p data-renderer-start-pos=\"5568\">For more details, see <span><a href=\"https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-guard/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Understand Atlassian Guard</a></span>. </p><h3 id=\"Provide-your-payment-details\">Provide your payment details</h3><p data-renderer-start-pos=\"5625\">You鈥檒l need to provide your payment details in the billing section for your organization (even if you are already paying for existing Atlassian cloud products and services).</p><p data-renderer-start-pos=\"5800\"><span><a href=\"https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">How to provide your payment details</a></span> </p><h2 id=\"Change-who-counts-towards-your-bill\">Change who counts towards your bill</h2><p data-renderer-start-pos=\"5841\">There are several ways you can change the number of unique billable users that count towards your <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span> bill. You can:</p><ul class=\"ak-ul\"><li><p data-renderer-start-pos=\"5957\"><span><a href=\"https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Deactivate accounts</a></span> you no longer need.</p></li><li><p data-renderer-start-pos=\"5982\"><span><a href=\"https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">Remove product access</a></span> from some users.</p></li><li><p data-renderer-start-pos=\"6004\">Add users to a <span><a href=\"https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">non-billable authentication policy</a></span>.</p></li><li><p data-renderer-start-pos=\"6025\">Make <span><a href=\"https://support.atlassian.com/security-and-access-policies/docs/available-external-user-security-settings/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">external user policy non-billable</a></span>.</p></li></ul><p data-renderer-start-pos=\"6038\">There are advantages and disadvantages to each approach, and you may want to use a combination of all of them. </p><h2 id=\"Cancel-your-subscription\">Cancel your subscription</h2><p data-renderer-start-pos=\"6177\">If you no longer need <span><span class=\"text-fragment\" data-testid=\"inline-text-fragment\"><span>Atlassian Guard Standard</span></span></span>, you can unsubscribe at any time. <span><a href=\"https://support.atlassian.com/subscriptions-and-billing/docs/unsubscribe-from-atlassian-guard/\" data-testid=\"sac-link-extension\" target=\"_blank\" rel=\"noopener noreferrer\">What happens when you unsubscribe from Atlassian Guard Standard</a></span></p><p data-renderer-start-pos=\"6238\">There鈥檚 no change to your Atlassian cloud product subscriptions, which continue as previously. 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href="/subscriptions-and-billing/docs/cancel-a-subscription/" data-testid="atlas_link">Cancel a subscription</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/" data-testid="atlas_link">Service Level Agreement for Atlassian cloud products</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/apply-a-promo-code-to-an-app-purchase/" data-testid="atlas_link">Apply a promo code to an app purchase</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/billing-permissions-by-role/" data-testid="atlas_link">Billing permissions by role</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/buying-atlassian-cloud-products/" data-testid="atlas_link">Buying Atlassian cloud products</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/how-billing-works-with-loom/" data-testid="atlas_link">How billing works with Loom </a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/manage-quotes/" data-testid="atlas_link">Manage Atlassian quotes</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/manage-payment-methods/" data-testid="atlas_link">Manage payment methods</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/manage-tax-information/" data-testid="atlas_link">Manage tax information</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/manage-users-and-user-tiers/" data-testid="atlas_link">Manage users and user tiers</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/manage-your-bill-for-add-ons/" data-testid="atlas_link">Manage your bill for add-ons</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/managing-your-bill-for-rovo/" data-testid="atlas_link">Manage your bill for Rovo</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/manage-your-billing-address/" data-testid="atlas_link">Manage your billing address</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/prepare-your-contacts-ahead-of-billing-migration/" data-testid="atlas_link">Prepare your contacts ahead of billing migration</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/reactivate-a-subscription/" data-testid="atlas_link">Reactivate a subscription</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/request-a-refund/" data-testid="atlas_link">Request a refund</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/switch-from-monthly-to-an-annual-subscription/" data-testid="atlas_link">Switch from a monthly to an annual subscription</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/unable-to-make-payments/" data-testid="atlas_link">Unable to make payments </a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/understand-billing-accounts/" data-testid="atlas_link">Understand billing accounts</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/understand-billing-administration/" data-testid="atlas_link">Understand billing administration</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/understand-billing-for-cloud-apps/" data-testid="atlas_link">Understand billing for cloud apps</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/understand-billing-profiles/" data-testid="atlas_link">Understand billing profiles</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/" data-testid="atlas_link">Understand the improved Atlassian billing experience</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/understand-the-new-partner-managed-subscriptions-portal/" data-testid="atlas_link">Understand the new partner-managed subscriptions portal </a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/understand-your-invoice/" data-testid="atlas_link">Understand your invoice</a></li></ul></li><li class="pagetree__item pagetree__item--current-child-list"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded" role="button" tabindex="0" aria-expanded="true" aria-label="collapse page tree item"><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><path d="M10.294 9.698a.988.988 0 0 1 0-1.407 1.01 1.01 0 0 1 1.419 0l2.965 2.94a1.09 1.09 0 0 1 0 1.548l-2.955 2.93a1.01 1.01 0 0 1-1.42 0 .988.988 0 0 1 0-1.407l2.318-2.297-2.327-2.307z" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/subscriptions-and-billing/docs/manage-subscriptions-and-bills-for-atlassian-guard/" data-testid="atlas_link">Manage subscriptions and bills for Atlassian Guard</a><ul class="pagetree__list false"><li class="pagetree__item pagetree__item--current-item"><div data-testid="pagetree-item-expander" class="pagetree__expander pagetree__expander--expanded pagetree__expander--current" role="button" tabindex="-1" aria-expanded="true" aria-label=""><span class="Icon__IconWrapper-dyhwwi-0 bcqBjl" aria-label=""><svg width="24" height="24" viewBox="0 0 24 24" focusable="false" role="presentation"><circle cx="12" cy="12" r="5" fill="currentColor" fill-rule="evenodd"/></svg></span></div><a href="/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-guard-standard/" data-testid="atlas_link">Manage your bill for Atlassian Guard Standard</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-guard-premium/" data-testid="atlas_link">Manage your bill for Atlassian Guard Premium</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/unsubscribe-from-atlassian-guard/" data-testid="atlas_link">Unsubscribe from Atlassian Guard Standard</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/unsubscribe-from-atlassian-guard-premium/" data-testid="atlas_link">Unsubscribe from Atlassian Guard Premium</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/impact-of-trello-users-on-your-atlassian-guard-bill/" data-testid="atlas_link">Impact of Trello users on your Atlassian Guard Standard bill</a></li><li class="pagetree__item "><a href="/subscriptions-and-billing/docs/resolve-atlassian-guard-payment-issue/" data-testid="atlas_link">Resolve Atlassian Guard payment issue</a></li></ul></li></ul></div></div></aside><main class="topic__container"><div class="topic__sub-header" data-testid="topic_sub_header"><div class="breadcrumbs-wrapper" data-testid="breadcrumbs"><div class="BreadcrumbsContainer-tgj96-0 eiYreW"><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Atlassian Support</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/subscriptions-and-billing/resources/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Subscriptions and billing Resources</span></span></a><div class="Separator-c8t0qf-0 kSIZGq">/</div></div><div class="BreadcrumbsItem__BreadcrumbsItemElement-sc-1hh8yo5-0 fItpNE"><a class="Button__ButtonElement-sc-114ur46-0 eMRgDW sc-jqCOkK ckLbDc" spacing="none" href="/subscriptions-and-billing/docs/manage-subscriptions-and-bills-for-atlassian-guard/" target=""><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Manage subscriptions and bills for Atlassian Guard</span></span></a></div></div></div></div><article class="topic__inner-container margin-top-medium" id="maincontent"><div class="title margin-bottom-medium"><h1>Manage your bill for Atlassian Guard Standard</h1></div><div class="topic__body"><div><div class='adf__content'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div style='position:absolute;height:0;width:100%'><object data='about:blank' type='text/html' style='position:absolute;height:0;width:100%' aria-hidden='true' tabindex='-1'></object></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><p data-renderer-start-pos='0'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard</span></span></span> is an organization-wide subscription that connects your Atlassian cloud products to your identity provider.聽It provides user management, enterprise-grade authentication, and several data security features.</p><p data-renderer-start-pos='209'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> <span><span class='text-fragment' data-testid='inline-text-fragment'><span>(formerly known as Atlassian Access)</span></span></span> provides user management, enterprise-grade authentication, and data security protection.</p><p data-renderer-start-pos='304'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Premium</span></span></span> is an add-on for <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard</span></span></span> and is billed differently than Atlassian Guard Standard. <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-guard-premium/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Manage your bill for Atlassian Guard Premium</a></span></p><h2 id='How-are-you-billed'>How are you billed?聽</h2><p data-renderer-start-pos='407'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> uses a different billing model from other Atlassian cloud products. Atlassian Guard Standard is billed per organization. This means you only pay once for each managed account and external user in your organization.</p><p data-renderer-start-pos='625'>Your Atlassian Guard Standard bill will show the number of users that you are paying for. These are your <strong>unique聽billable users </strong>for Atlassian Guard Standard. This user count may not match the total number of managed accounts and external users in your organization because some plans already include Atlassian Guard Standard, and we don鈥檛 charge you twice for the same user.</p><p data-renderer-start-pos='1000'>User accounts on the following plans don鈥檛 count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill, because <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> is already included in their plan. <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-enterprise-plans/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Understand how we bill you for Enterprise plans</a></span> </p><h3 id='Which-users-are-not-considered-unique-billable-users-for-Atlassian-Guard-Standard'>Which users are not considered unique billable users for Atlassian Guard Standard?</h3><p data-renderer-start-pos='1203'>User accounts on the following plans don鈥檛 count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill, because it is already included in their plan. <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-enterprise-plans/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Manage your bill for Enterprise plans</a></span> </p><p data-renderer-start-pos='1323'>Managed accounts and external users on all other plans, including free plans, do count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill. Managed accounts and external users that only have access to a sandbox also count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill. </p><div class='pm-table-container ' data-layout='default' style='width:inherit'><div class='pm-table-wrapper'><table data-number-column='false'><colgroup><col style='width:170px'><col style='width:408px'></colgroup><tbody><tr><th rowspan='1' colSpan='1' data-colwidth='200'><p data-renderer-start-pos='1536'><strong>Product</strong></p></th><th rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1547'><strong>Accounts not considered unique billable users</strong></p></th></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1598'>Confluence</p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1612'>Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1677'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Jira</span></span></span></p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1682'>Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1747'>Loom</p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1755'>Any managed account and external user on an Enterprise plan</p></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1820'>Jira Service Management</p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1847'>Any managed account, external user and customer account on an Enterprise plan</p></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='1930'>Statuspage</p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='1944'>Any managed account and external user that has access to:</p><ul class='ak-ul'><li><p data-renderer-start-pos='2003'>a public page on a Startup, Business or Enterprise plan</p></li><li><p data-renderer-start-pos='2062'>a private page on any plan</p></li><li><p data-renderer-start-pos='2092'>an audience specific page</p></li></ul></td></tr><tr><th rowspan='1' colSpan='1' style='background-color:#ffffff' data-colwidth='200'><p data-renderer-start-pos='2127'>Trello </p></th><td rowspan='1' colSpan='1' data-colwidth='480'><p data-renderer-start-pos='2138'>Any managed account and external user on an Enterprise plan, or not part of a Trello workspace.</p></td></tr></tbody></table></div></div><p data-renderer-start-pos='2241'>In addition, a user is<strong> not considered</strong> a unique billable user if:</p><ul class='ak-ul'><li><p data-renderer-start-pos='2307'>Their account is <span><a href='https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>deactivated</a></span>.</p></li><li><p data-renderer-start-pos='2330'>They are a member of a <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy' title='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy'>non-billable authentication policy</a>.</p></li><li><p data-renderer-start-pos='2392'>They are a member of a <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy' title='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/#What-is-a-nonbillable-policy'>non-billable external user security policy</a>.</p></li><li><p data-renderer-start-pos='2462'>They only have access to Jira Service Management <span><a href='https://support.atlassian.com/jira-service-management-cloud/docs/about-the-portal-and-help-center/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>help center</a></span>.</p></li><li><p data-renderer-start-pos='2517'>They only have access to Jira Product Discovery.</p></li><li><p data-renderer-start-pos='2569'>They are only an external user who uses an <a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/security-and-access-policies/docs/what-is-external-user-security/#External-user-access-to-Atlassian-products' title='https://support.atlassian.com/security-and-access-policies/docs/what-is-external-user-security/#External-user-access-to-Atlassian-products'>unsupported product for external user security</a></p></li></ul><h3 id='Billing-examples'>Billing examples</h3><p data-renderer-start-pos='2682'>Here鈥檚 a simple example, showing how your access bill only includes users not covered under an Enterprise plan. </p><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div style='text-align:center'><img style='max-width:100%;border:2px inset rgba(9,30,66,0.08);-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px' src='//images.ctfassets.net/zsv3d0ugroxu/3M6fMWyBFTDSzxaH6bpKEf/c054240bd0ecf2ae5607fec94f8686bf/Org_Access_bill_Trello.png' alt='Diagram showing an Access bill for 2,000 users out of a total 10,000 users. '></div></div></div><p data-renderer-start-pos='2797'>Here are a few more examples that illustrate how <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> billing works:</p><ul class='ak-ul'><li><p data-renderer-start-pos='2864'>If your organization has 100 people with Jira access on a Standard plan, and 50 of those people also have Confluence access on a Standard plan, the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill would be 100. This is because <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> is not included in your Jira and Confluence plans.</p></li><li><p data-renderer-start-pos='3124'>If your organization has 30 people on an Enterprise OpsGenie plan, and no-one with access to any other Atlassian cloud products, the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill would be 0, because your OpsGenie plan includes <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos='3337'>If your organization has 1500 users with Jira and Confluence access on an Enterprise plan, and 50 users with access to Bitbucket on a Standard plan, the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>bill would be 50, because Enterprise plans include <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos='3567'>If your organization has 40 people with Jira access on a Free plan, and 10 of those people also have access to a Statuspage page on a Business plan, the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill would be 30, because Statuspage Business plans include <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li><li><p data-renderer-start-pos='3807'>If your organization has 30 agents on Jira Service Management and 500 helpseekers (customers), the user count on your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill is 30. We won鈥檛 count the 500 helpseekers towards your bill.</p></li></ul><h2 id='How-much-does-it-cost'>How much does it cost?</h2><p data-renderer-start-pos='4022'>The cost depends on the number of unique billable users, and whether you choose to pay monthly or annually. We apply discounts as your organization increases in size. </p><p data-renderer-start-pos='4191'>To get an idea of what <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> might cost for your organization, use our <a class='sc-gpHHfC prKHQ' href='https://www.atlassian.com/enterprise/cloud/access' title='https://www.atlassian.com/enterprise/cloud/access'>pricing calculator</a>.</p><h3 id='View-your-bill-estimate-and-number-of-billable-users'>View your bill estimate and number of billable users</h3><div class='ak-renderer-extension ' style='width:100%' data-layout='default'><div class='ak-renderer-extension-overflow-container'><div class='text-fragment' data-testid='text-fragment'><div style='position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden'></div><div class='ak-renderer-wrapper sc-eLExRp bnrnIK'><div></div><div class='sc-drMfKT epWcjw'><div class='ak-renderer-document'><div style='background:#DEEBFF' class='ak-editor-panel' data-panel-type='info'><span style='color:#0052CC' class='ak-editor-panel__icon'><span class='sc-cbkKFq cBngba' role='img' aria-label='Panel info'><svg width='24' height='24' viewBox='0 0 24 24' focusable='false' role='presentation'><path d='M12 20a8 8 0 1 1 0-16 8 8 0 0 1 0 16zm0-8.5a1 1 0 0 0-1 1V15a1 1 0 0 0 2 0v-2.5a1 1 0 0 0-1-1zm0-1.125a1.375 1.375 0 1 0 0-2.75 1.375 1.375 0 0 0 0 2.75z' fill='currentColor' fill-rule='evenodd'></path></svg></span></span><div class='ak-editor-panel__content'><p data-renderer-start-pos='0'>We鈥檙e rolling out an <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>improved billing experience</a></span> to make it easier to manage your cloud subscriptions. This means your subscriptions could be managed on either the original or the improved experience.</p></div></div></div></div></div></div></div></div><ul class='ak-ul'><li><p data-renderer-start-pos='4334'>In the <strong>original </strong>billing experience, the first option on the left is <strong>Overview</strong>.</p></li><li><p data-renderer-start-pos='4415'>In the <strong>improved</strong> billing experience, the first option on the left is <strong>Subscriptions</strong>.<br><a class='sc-gpHHfC prKHQ' href='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/' title='https://support.atlassian.com/subscriptions-and-billing/docs/understand-the-improved-atlassian-billing-experience/'>Learn more about the differences</a></p></li></ul><h4 id='Improved-billing-experience'>Improved billing experience</h4><p data-renderer-start-pos='4565'>To view your bill estimate and the number of unique billable users:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4634'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='4639'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Billing</strong></span></span></span>.</p></li><li><p data-renderer-start-pos='4645'>Find <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>from the list and select <strong>Manage</strong>.</p></li><li><p data-renderer-start-pos='4687'>On the <strong>Subscription details </strong>page, you鈥檒l see the number of unique billable users and the bill estimate.</p></li></ol><h4 id='Original-billing-experience'>Original billing experience</h4><p data-renderer-start-pos='4825'>To view your bill estimate and the number of unique billable users:</p><ol class='ak-ol'><li><p data-renderer-start-pos='4894'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Go to <a class='sc-gpHHfC prKHQ' href='http://admin.atlassian.com/' title='http://admin.atlassian.com/'>admin.atlassian.com</a>. Select your organization if you have more than one.</span></span></span></p></li><li><p data-renderer-start-pos='4899'><span><span class='text-fragment' data-testid='inline-text-fragment'><span>Select <strong>Billing</strong></span></span></span> then <strong>Manage subscription</strong> next to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>. </p></li></ol><p data-renderer-start-pos='4943'>The number of users listed in your Atlassian Account subscription represents the total number of users you will pay for, not the total number of managed accounts that are covered by <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> (for example users on an Enterprise plan that includes <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> aren鈥檛 included in this count, but can take advantage of <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> features like single sign-on). </p><p data-renderer-start-pos='5276'>The date of your first bill depends on when you subscribe to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>. It you鈥檙e evaluating and decide to subscribe, your first bill will be due at the end of the evaluation period.</p><h2 id='Subscribe-and-pay'>Subscribe and pay </h2><p data-renderer-start-pos='5472'>To get started with <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> you need to:</p><ol class='ak-ol'><li><p data-renderer-start-pos='5508'>Have an <span><a href='https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>organization</a></span>.</p></li><li><p data-renderer-start-pos='5522'>Verify one or more <span><a href='https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>domains</a></span>.</p></li><li><p data-renderer-start-pos='5547'>Subscribe to <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>.</p></li></ol><p data-renderer-start-pos='5568'>For more details, see <span><a href='https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-guard/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Understand Atlassian Guard</a></span>. </p><h3 id='Provide-your-payment-details'>Provide your payment details</h3><p data-renderer-start-pos='5625'>You鈥檒l need to provide your payment details in the billing section for your organization (even if you are already paying for existing Atlassian cloud products and services).</p><p data-renderer-start-pos='5800'><span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/manage-payment-methods/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>How to provide your payment details</a></span> </p><h2 id='Change-who-counts-towards-your-bill'>Change who counts towards your bill</h2><p data-renderer-start-pos='5841'>There are several ways you can change the number of unique billable users that count towards your <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span> bill. You can:</p><ul class='ak-ul'><li><p data-renderer-start-pos='5957'><span><a href='https://support.atlassian.com/user-management/docs/deactivate-a-managed-account/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Deactivate accounts</a></span> you no longer need.</p></li><li><p data-renderer-start-pos='5982'><span><a href='https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Remove product access</a></span> from some users.</p></li><li><p data-renderer-start-pos='6004'>Add users to a <span><a href='https://support.atlassian.com/security-and-access-policies/docs/understand-authentication-policies/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>non-billable authentication policy</a></span>.</p></li><li><p data-renderer-start-pos='6025'>Make <span><a href='https://support.atlassian.com/security-and-access-policies/docs/available-external-user-security-settings/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>external user policy non-billable</a></span>.</p></li></ul><p data-renderer-start-pos='6038'>There are advantages and disadvantages to each approach, and you may want to use a combination of all of them. </p><h2 id='Cancel-your-subscription'>Cancel your subscription</h2><p data-renderer-start-pos='6177'>If you no longer need <span><span class='text-fragment' data-testid='inline-text-fragment'><span>Atlassian Guard Standard</span></span></span>, you can unsubscribe at any time. <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/unsubscribe-from-atlassian-guard/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>What happens when you unsubscribe from Atlassian Guard Standard</a></span></p><p data-renderer-start-pos='6238'>There鈥檚 no change to your Atlassian cloud product subscriptions, which continue as previously. To also cancel your Atlassian cloud subscription, see <span><a href='https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/' data-testid='sac-link-extension' target='_blank' rel='noopener noreferrer'>Cancel a subscription</a></span>.聽</p><p data-renderer-start-pos='6392'>聽</p></div></div></div></div></div><div data-testid="feedback_buttons" class="feedback"><p class="feedback__question-text">Was this helpful?</p><button class="feedback__yes-button sc-dxgOiQ gPvoGh" spacing="default" type="button"><span style="align-self:center;display:inline-flex;flex-wrap:nowrap;max-width:100%;position:relative"><span style="align-items:center;align-self:center;flex:1 1 auto;margin:0 4px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;transition:opacity 0.3s;opacity:1">Yes</span></span></button><div class="feedback__no-wrapper"><button class="feedback__no-button sc-dxgOiQ gPvoGh" spacing="default" type="button"><span 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data-testid="sidebar"><ul class="sidebar__section sidebar__section--topic" data-testid="sibling-pages"><li class=""><a href="/subscriptions-and-billing/docs/manage-subscriptions-and-bills-for-atlassian-guard/" class="sidebar__heading" data-testid="sibling-section-heading">Manage subscriptions and bills for Atlassian Guard</a></li><li class="sidebar__item sidebar__item--current" data-testid="sibling-section-link"><p class="sidebar__link">Manage your bill for Atlassian Guard Standard</p></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/subscriptions-and-billing/docs/manage-your-bill-for-atlassian-guard-premium/" data-testid="atlas_link" class="sidebar__link" data-event-container="sidebar">Manage your bill for Atlassian Guard Premium</a></li><li class="sidebar__item" data-testid="sibling-section-link"><a href="/subscriptions-and-billing/docs/unsubscribe-from-atlassian-guard/" data-testid="atlas_link" class="sidebar__link" 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