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Help someone who's being scammed | Scamwatch
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Protect.</a></li> </ol> </nav> <div class="accc-readspeaker d-print-none"> <div id="readspeaker_button" class="rs_skip rsbtn rs_preserve"> <a rel="nofollow" class="rsbtn_play ext" accesskey="L" title="Listen to this page using ReadSpeaker" href="https://app.readspeaker.com/cgi-bin/rsent?customerid=6498&lang=en_au&readclass=content-wrapper&voice=Karen&url=https%3A%2F%2Fwww.scamwatch.gov.au%2Fstop-check-protect%2Fhelp-someone-whos-being-scammed" role="button"> <span class="rsbtn_left rsimg rspart"><span class="rsbtn_text"><span aria-hidden="true">Listen</span></span></span> <span class="rsbtn_right rsimg rsplay rspart"></span> </a> </div> </div></div> </div> </div> </section> <a id="main-content-skip" tabindex="-1"></a> <section class="row region-hero-landing-pages"> <div class="col-12"> <div class="region region-hero"> <div id="block-scamwatch-themepagetitle" class="block block-page-title-block block-core"> <h1 class="page-title"><span class="field field--name-title field--type-string field--label-hidden">Help someone who's being scammed</span> </h1> </div> </div> </div> </section> </div> </div> <main role="main"> <div class="container content-container"> <div class="row"> <div class="col-12 col-md-9 col-lg-8 order-md-2 narrow-content-col"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-scamwatch-thememainpagecontent" class="block block-system-main-block block-system"> <article> <div> <div class="paragraph paragraph--type--accc-text paragraph--view-mode--default paragraph--id--5712"> <div class="field field--name-field-accc-text field--type-text-long field--label-hidden clearfix text-formatted field__item"><p>A person who is the target of a scam may be too caught up in the scammer’s web of deceit to recognise they are being scammed. You can play a vital role in protecting your loved one from harm.</p> <p> </p> </div> </div> <div class="paragraph paragraph--type--accc-table-of-contents paragraph--view-mode--default paragraph--id--5713"> <div id="sticky-anchor"></div> <div class="toc-js toc-tree" id="toc-js-node-5713" data-list-type="ul" data-container="article" data-prefix="toc" data-selectors="h2"> <h2 class="toc-title h3">On this page</h2> <nav role="navigation" aria-label="On this page"></nav> </div> </div> <div class="row"> <div class="col-12"> <h2> <div class="field field--name-field-accc-header field--type-string field--label-hidden field__item">Advice on what to say</div> </h2> </div> </div> <div class="paragraph paragraph--type--accc-text-with-video paragraph--view-mode--default paragraph--id--9320 video-with-text video--inline-bottom"> <div class="row"> <div class="col-12 "> <div class="field field--name-field-accc-text field--type-text-long field--label-hidden clearfix text-formatted field__item"><p>Dr Kate Gould, neuropsychologist and Senior Researcher at Monash University, gives expert advice on how to support someone when they tell you they’re the victim of a scam.</p> </div> </div> <div class="col-12 "> <div class="field field--name-field-accc-video-selection field--type-entity-reference field--label-hidden field--type-entity-reference--media field__item"><article class="media media--type-accc-remote-video media--view-mode-default"> <div class="field field--name-field-media-oembed-video field--type-string field--label-visually_hidden clearfix"> <h3 class="field__label visually-hidden">Remote video URL</h3> <div class="field__item"><iframe src="https://www.scamwatch.gov.au/media/oembed?url=https%3A//youtu.be/ZekJdDENZjc%3Fsi%3DRxVyyQ54fmqRN7ds&max_width=400&max_height=246&hash=rCxwH2SqWegqVkIJwgTmnsF0HyEoez0VyrbWc6MRxw0" frameborder="0" allowtransparency width="400" height="246" class="media-oembed-content" loading="lazy" title="What to say to someone who’s been scammed"></iframe> </div> </div> </article> </div> <div class="accc-accordion"> <div id="media-transcript" role="tablist" aria-multiselectable="true"> <div class="card panel panel-default"> <div class="card-header panel-heading" role="tab" id="heading-media-transcript"> <div class="panel-title"> <a class="no-description collapsed" role="button" data-toggle="collapse" data-parent="#media-transcript" href="#accc-video-9320" aria-expanded="false" aria-controls="accc-video-9320"> <h3> Show transcript </h3> </a> </div> </div> <div id="accc-video-9320" class="card-block panel-collapse collapse" role="tabpanel" aria-labelledby="heading-media-transcript"> <p>I'm Doctor Kate Gould. I'm a scam researcher and a clinical neuropsychologist.</p> <p>If someone tells you that they have been scammed, that is really somebody saying that they deeply trust you with something very difficult that they've gone through.</p> <p>So it's important to be non-judgmental, not to blame them, and to be open and curious with what they've gone through and offer practical and emotional support.</p> <p>[End of transcript.]</p> </div> </div> </div> </div> </div> </div> </div> <div class="paragraph paragraph--type--accc-text paragraph--view-mode--default paragraph--id--5714"> <div class="field field--name-field-accc-text field--type-text-long field--label-hidden clearfix text-formatted field__item"><h2>Identify the scam</h2> <p>The first thing you can do to help a family member or friend is to work out whether they are being or have been scammed.</p> <p>Our <a href="/types-of-scams">types of scams</a> page provides useful information on the main scams in circulation. See if you can recognise any of the warning signs.</p> <p>You may need to investigate. For example, find out what the opportunity is and get the information in writing. Take the time to review the fine print to see if it’s legitimate. Research unfamiliar companies with the <a href="http://www.asic.gov.au/">Australian Securities and Investments Commission</a> (ASIC). Run image searches on photos of admirers to see if the photo has been used in other scams.</p> <p>Once you have confirmed the scam, ask your family member what they would like to happen next. This helps them to feel they are taking control.</p> <h2>Grooming</h2> <p>Grooming occurs when a scammer builds a trusting relationship with the target through regular contact. Scammers will attempt to convince their victim that they are their friend or in some cases, a romantic interest.</p> <p>In many cases, once the scammer has successfully groomed the target and gained their trust, they will attempt to alienate and isolate the person from their family, friends and colleagues.</p> <p>It is also very common for victims to become targets for further scams.</p> </div> </div> <div class="paragraph paragraph--type--accc-content-listing paragraph--view-mode--default paragraph--id--8609 accc-content-listing"> <h3> <div class="field field--name-field-accc-header field--type-string field--label-hidden field__item">Real life story</div> </h3> <div class="accc-cards accc-cards--full_width"> <div class="row"> <div class="col-12 accc-cards__item"> <article class="accc-card--clickable accc-card no-extlink accc-card--full-width accc-card--has-image" lang="und" dir="ltr"> <div class="row h-100"> <div class="col-12 col-sm-3"> <div class="accc-card__image"> <div class="field field--name-field-accc-featured-image field--type-entity-reference field--label-hidden field--type-entity-reference--media field__item"> <img loading="lazy" src="/sites/www.scamwatch.gov.au/files/styles/large/public/type-of-scam-images/life-stories-01-georgina-facebook-thumb.jpg?itok=uDOEtAxS" width="380" height="380" alt="Older lady wiping her tears with a tissue" class="img-fluid image-style-large" /> </div> </div> </div> <div class="col-12 col-sm-9"> <div class="accc-card__inner h-100"> <div class="accc-card__title"> <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h3> <a href="/stay-protected/real-life-stories/dating-and-romance-scam-georginas-facebook-fianc%C3%A9-leaves-her-flat-broke" hreflang="und">Dating and romance scam: Georgina's Facebook fiancé leaves her flat broke</a> </h3> </div> </div> <div class="accc-card__text"> <div class="field field--name-field-scamwatch-summary field--type-string-long field--label-hidden field__item">If you’ve only ever met online, you need to take extra precautions to protect yourself. Don’t let scammers take advantage of your better nature and steal your money.<br /> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> <div class="paragraph paragraph--type--accc-text paragraph--view-mode--default paragraph--id--8610"> <div class="field field--name-field-accc-text field--type-text-long field--label-hidden clearfix text-formatted field__item"><h2>Warning signs</h2> <p>If you see a lifestyle change that’s out of the ordinary, you need to ask yourself why.</p> <p>For example, if your outgoing grandparent suddenly becomes withdrawn, that’s a sign something could be wrong.</p> <p>Look for any suspicious or unusual activities and review financial statements.</p> <h2>How to help</h2> <p>If your family member agrees, you should ensure that all contact with the scammer stops. Find out exactly what personal information has been revealed.</p> <p>Block the scammer’s email address or ‘unfriend’ them from any social media sites or apps. Consider changing your family member’s email address and phone number, especially if contact from the scammer continues. Their telephone provider may agree to change their number for free. If a physical address has been given, seek advice from local police.</p> <p>Your ability to help will be made harder if your family member is in denial and does not accept they are being scammed. Try searching online for the scammer’s details, which will often lead to anti-scam websites where the scammer is already known. Show these results to your family member. You can also show them how many people get scammed every year by using the <a href="/types-of-scams">types of scams</a> data on this website.</p> <p>A representative of your local police or scam victim support group may also be willing to talk things through.</p> <h2>Emotional support</h2> <p>Victims are often embarrassed or afraid to tell their family when they have a problem. They fear losing their independence and do not want you to think they’re incapable or vulnerable.</p> <p>They may withdraw from contact and will not discuss the problem openly. Emotions may include anger, depression, self-reproach, and guilt.</p> <p>It is also normal for you to feel frustrated or helpless, particularly if your loved one is in denial.</p> <p>Remain patient and supportive, and remember that they may be experiencing strong emotions, even if they do not immediately show it. Talking about the issue with a support person may prove useful.</p> <p>Never ridicule or make fun of someone’s circumstances. How family, friends and organisations treat the victim directly influences their mental health.</p> <h2>Has a family member or friend been scammed?</h2> <p>You can <a href="/report-a-scam">report a scam</a> to Scamwatch for someone else. </p> <p>We also provide guidance on <a href="/get-help/where-to-get-help">where to get help</a>.</p> <h2>More information</h2> <p><a href="/get-help/protect-yourself-from-scams">Protect yourself from scams</a>. There are steps everyone can take to keep safe from scams.</p> <p><a href="/research-and-resources/resources">Research and resources</a>. 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