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menu-item menu-item-type-post_type menu-item-object-page menu-item-3522"><a href="https://konsument.gov.pl/en/ecc-in-europe/" class="elementor-sub-item">ECC in Europe</a></li> <li class="blue menu-item menu-item-type-post_type menu-item-object-page menu-item-11950"><a href="https://konsument.gov.pl/en/worth-visiting/" class="elementor-sub-item">Partners</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-11952"><a href="#" class="elementor-item elementor-item-anchor">Law</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="blue menu-item menu-item-type-post_type menu-item-object-page menu-item-3134"><a href="https://konsument.gov.pl/en/knowledge-base/" class="elementor-sub-item">Legislation</a></li> <li class="blue menu-item menu-item-type-post_type menu-item-object-page menu-item-11953"><a href="https://konsument.gov.pl/en/redress/" class="elementor-sub-item">Redress</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3136"><a href="https://konsument.gov.pl/en/media/" class="elementor-item">Media</a></li> <li class="lang-item lang-item-68 lang-item-pl lang-item-first menu-item menu-item-type-custom menu-item-object-custom menu-item-16509-pl"><a href="https://konsument.gov.pl/" hreflang="pl-PL" lang="pl-PL" class="elementor-item"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAALCAMAAABBPP0LAAAAPFBMVEX/8fH67Ozz5ubt4OD+/v77+/v39/fo2Nj5AAD+jo79bW36X1/4T0/5QUHhAAD3MzP0Kir2ICDzERHtAACO5h0ZAAAAQUlEQVR4AQXBsRHDMAwAMTzNwvuvm5MVIECIZIEQZ4EQ7AAIGBABegsR+Z7VxChx7hCjhIwYJcTydcgQ1gv8Lhd/58kJTU6WtnIAAAAASUVORK5CYII=" alt="polski" width="16" height="11" style="width: 16px; height: 11px;" /><span style="margin-left:0.3em;">polski</span></a></li> </ul> </nav> <div class="elementor-menu-toggle" role="button" tabindex="0" aria-label="Menu Toggle" aria-expanded="false"> <i aria-hidden="true" role="presentation" class="elementor-menu-toggle__icon--open eicon-menu-bar"></i><i aria-hidden="true" role="presentation" class="elementor-menu-toggle__icon--close eicon-close"></i> <span class="elementor-screen-only">Menu</span> </div> <nav class="elementor-nav-menu--dropdown elementor-nav-menu__container" aria-hidden="true"> <ul id="menu-2-43788ab4" class="elementor-nav-menu"><li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-11842"><a href="#" class="elementor-item elementor-item-anchor" tabindex="-1">About ECC</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="blue menu-item menu-item-type-post_type menu-item-object-page menu-item-2830"><a href="https://konsument.gov.pl/en/about/" class="elementor-sub-item" tabindex="-1">About us</a></li> <li class="blue menu-item menu-item-type-post_type menu-item-object-page menu-item-3522"><a href="https://konsument.gov.pl/en/ecc-in-europe/" class="elementor-sub-item" tabindex="-1">ECC in Europe</a></li> <li class="blue menu-item menu-item-type-post_type menu-item-object-page menu-item-11950"><a href="https://konsument.gov.pl/en/worth-visiting/" class="elementor-sub-item" tabindex="-1">Partners</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-11952"><a href="#" class="elementor-item elementor-item-anchor" tabindex="-1">Law</a> <ul class="sub-menu elementor-nav-menu--dropdown"> <li class="blue menu-item menu-item-type-post_type menu-item-object-page menu-item-3134"><a href="https://konsument.gov.pl/en/knowledge-base/" class="elementor-sub-item" tabindex="-1">Legislation</a></li> <li class="blue menu-item menu-item-type-post_type menu-item-object-page menu-item-11953"><a href="https://konsument.gov.pl/en/redress/" class="elementor-sub-item" tabindex="-1">Redress</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-3136"><a href="https://konsument.gov.pl/en/media/" class="elementor-item" tabindex="-1">Media</a></li> <li class="lang-item lang-item-68 lang-item-pl lang-item-first menu-item menu-item-type-custom menu-item-object-custom menu-item-16509-pl"><a href="https://konsument.gov.pl/" hreflang="pl-PL" lang="pl-PL" class="elementor-item" tabindex="-1"><img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAALCAMAAABBPP0LAAAAPFBMVEX/8fH67Ozz5ubt4OD+/v77+/v39/fo2Nj5AAD+jo79bW36X1/4T0/5QUHhAAD3MzP0Kir2ICDzERHtAACO5h0ZAAAAQUlEQVR4AQXBsRHDMAwAMTzNwvuvm5MVIECIZIEQZ4EQ7AAIGBABegsR+Z7VxChx7hCjhIwYJcTydcgQ1gv8Lhd/58kJTU6WtnIAAAAASUVORK5CYII=" alt="polski" width="16" height="11" style="width: 16px; height: 11px;" /><span style="margin-left:0.3em;">polski</span></a></li> </ul> </nav> </div> </div> </div> </div> <div class="elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2c5a3888" data-id="2c5a3888" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> </div> </div> </div> </section> </div> <div data-elementor-type="single-page" data-elementor-id="14660" class="elementor elementor-14660 elementor-location-single post-15144 page type-page status-publish hentry" data-elementor-post-type="elementor_library"> <section class="elementor-section elementor-top-section elementor-element elementor-element-f11a269 elementor-section-height-min-height elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-items-middle" data-id="f11a269" data-element_type="section" data-settings="{"background_background":"classic"}"> <div class="elementor-background-overlay"></div> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-19c5076" data-id="19c5076" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-c3f1c75 cpel-lv--yes elementor-widget elementor-widget-text-editor" data-id="c3f1c75" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Help and advice for consumers in the EU, Norway, Iceland and UK</p> </div> </div> <div class="elementor-element elementor-element-a4cc7b8 cpel-lv--yes elementor-align-left elementor-widget elementor-widget-button" data-id="a4cc7b8" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-xl" href="https://konsument.gov.pl/en/complaint/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon elementor-align-icon-left"> <i aria-hidden="true" class="fas fa-pen-alt"></i> </span> <span class="elementor-button-text">Submit a Complaint / Ask a Question</span> </span> </a> </div> </div> </div> </div> </div> <div class="elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-33be77e" data-id="33be77e" data-element_type="column"> <div class="elementor-widget-wrap"> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-a13e01c elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="a13e01c" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d96a6f9" data-id="d96a6f9" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-21c23f6 cpel-lv--yes elementor-widget elementor-widget-text-editor" data-id="21c23f6" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p style="text-align: left;">Help and advice for consumers in the EU, Norway, Iceland and UK</p> </div> </div> <div class="elementor-element elementor-element-c05ae2e cpel-lv--yes elementor-align-center elementor-widget elementor-widget-button" data-id="c05ae2e" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://konsument.gov.pl/en/complaint/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon elementor-align-icon-left"> <i aria-hidden="true" class="fas fa-pen-alt"></i> </span> <span class="elementor-button-text">Submit a Complaint / Ask a Question</span> </span> </a> </div> </div> </div> <div class="elementor-element elementor-element-3711107 elementor-headline--style-highlight elementor-widget elementor-widget-animated-headline" data-id="3711107" data-element_type="widget" data-settings="{"marker":"underline_zigzag","highlighted_text":"konsumenta","highlight_iteration_delay":7000,"headline_style":"highlight","loop":"yes","highlight_animation_duration":1200}" data-widget_type="animated-headline.default"> <div class="elementor-widget-container"> <link rel="stylesheet" href="https://konsument.gov.pl/wp-content/plugins/elementor-pro/assets/css/widget-animated-headline.min.css"> <h6 class="elementor-headline"> <span class="elementor-headline-plain-text elementor-headline-text-wrapper">Prawa</span> <span class="elementor-headline-dynamic-wrapper elementor-headline-text-wrapper"> <span class="elementor-headline-dynamic-text elementor-headline-text-active">konsumenta</span> </span> </h6> </div> </div> <section class="elementor-section elementor-inner-section elementor-element elementor-element-60da8eb elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="60da8eb" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9aad8b1" data-id="9aad8b1" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e6e39a4 elementor-widget elementor-widget-heading" data-id="e6e39a4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <style>/*! elementor - v3.17.0 - 08-11-2023 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}</style><h2 class="elementor-heading-title elementor-size-default"><a href="https://konsument.gov.pl/turystyka/">Turystyka</a></h2> </div> </div> <div class="elementor-element elementor-element-6bb12a2 elementor-widget elementor-widget-heading" data-id="6bb12a2" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://konsument.gov.pl/zakupy-w-ue/">Zakupy w UE</a></h2> </div> </div> <div class="elementor-element elementor-element-98bf25f elementor-widget elementor-widget-heading" data-id="98bf25f" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://konsument.gov.pl/prawa-pasazerow/">Prawa Pasa偶era</a></h2> </div> </div> <div class="elementor-element elementor-element-cad7fdf elementor-widget elementor-widget-heading" data-id="cad7fdf" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://konsument.gov.pl/zakupy-w-internecie-3/">Zakupy online</a></h2> </div> </div> <div class="elementor-element elementor-element-f23cb1e elementor-widget elementor-widget-heading" data-id="f23cb1e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://konsument.gov.pl/samochody/">Samochody</a></h2> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-inner-section elementor-element elementor-element-042335b elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="042335b" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6c6cec0" data-id="6c6cec0" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-fb0a305 elementor-widget elementor-widget-text-editor" data-id="fb0a305" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Pomoce dla <strong>konsumenta</strong></p> </div> </div> <div class="elementor-element elementor-element-79283a2 elementor-widget elementor-widget-heading" data-id="79283a2" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://konsument.gov.pl/wzory-reklamacji/">Wzory reklamacji</a></h2> </div> </div> <div class="elementor-element elementor-element-1086c20 elementor-widget elementor-widget-heading" data-id="1086c20" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://konsument.gov.pl/faq/">FAQ</a></h2> </div> </div> <div class="elementor-element elementor-element-e929630 elementor-widget elementor-widget-heading" data-id="e929630" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://konsument.gov.pl/baza-wiedzy/">Publikacje</a></h2> </div> </div> </div> </div> </div> </section> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-97aff7a cpel-lv--yes elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="97aff7a" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-49ef8dd" data-id="49ef8dd" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-be8ee6d elementor-widget elementor-widget-text-editor" data-id="be8ee6d" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Your <strong>consumer</strong> rights</p> </div> </div> <div class="elementor-element elementor-element-e41d98f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="e41d98f" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <a href="https://konsument.gov.pl/en/tourism/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-dolly-flatbed"></i> </span> <span class="elementor-icon-list-text">Tourism</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://konsument.gov.pl/en/passenger-rights/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-plane"></i> </span> <span class="elementor-icon-list-text">Passengers Rights</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://konsument.gov.pl/en/online-shopping/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-laptop"></i> </span> <span class="elementor-icon-list-text">Shopping online</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://konsument.gov.pl/en/shopping-in-the-eu/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-shopping-cart"></i> </span> <span class="elementor-icon-list-text">Shopping in UE</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://konsument.gov.pl/en/cars/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-car"></i> </span> <span class="elementor-icon-list-text">Cars</span> </a> </li> </ul> </div> </div> </div> </div> <div class="elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-3089d45" data-id="3089d45" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-8e9a731 elementor-widget elementor-widget-text-editor" data-id="8e9a731" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Helpful for the <strong>consumer</strong></p> </div> </div> <div class="elementor-element elementor-element-6f12b77 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="6f12b77" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <a href="https://konsument.gov.pl/en/complaint-templates/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-envelope-open-text"></i> </span> <span class="elementor-icon-list-text">Complaint letter templates</span> </a> </li> <li class="elementor-icon-list-item"> <a href="https://konsument.gov.pl/en/knowledge-base/"> <span class="elementor-icon-list-icon"> <i aria-hidden="true" class="fas fa-question"></i> </span> <span class="elementor-icon-list-text">Publications</span> </a> </li> </ul> </div> </div> </div> </div> <div class="elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b9c4ae" data-id="0b9c4ae" data-element_type="column" data-settings="{"background_background":"classic"}"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-3c0eafc elementor-hidden-tablet elementor-hidden-mobile elementor-widget__width-initial elementor-widget elementor-widget-text-editor" data-id="3c0eafc" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> Having a problem with a company from another EU country, Norway, Iceland or the UK? We belong to the <strong>ECC-Net</strong> network, which <strong>helps consumers</strong> out of court in cross-border cases <strong>free</strong> of charge. </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-5654062 cpel-lv--yes elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="5654062" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dc2a1dc" data-id="dc2a1dc" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-15f8d7b elementor-widget elementor-widget-text-editor" data-id="15f8d7b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> News | <a href="https://konsument.gov.pl/en/category/aktualnosci/">More news</a> </div> </div> </div> </div> </div> </section> <section class="elementor-section elementor-top-section elementor-element elementor-element-a6163c9 elementor-section-boxed elementor-section-height-default elementor-section-height-default" data-id="a6163c9" data-element_type="section"> <div class="elementor-container elementor-column-gap-default"> <div class="elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3eed842" data-id="3eed842" data-element_type="column"> <div class="elementor-widget-wrap elementor-element-populated"> <div class="elementor-element elementor-element-e5ecc3e elementor-posts--thumbnail-none elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts__hover-gradient elementor-widget elementor-widget-posts" data-id="e5ecc3e" data-element_type="widget" data-settings="{"_animation":"none","cards_columns":"3","cards_columns_tablet":"2","cards_columns_mobile":"1","cards_row_gap":{"unit":"px","size":35,"sizes":[]},"cards_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"cards_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.cards"> <div class="elementor-widget-container"> <link rel="stylesheet" href="https://konsument.gov.pl/wp-content/plugins/elementor-pro/assets/css/widget-posts.min.css"> <div class="elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid"> <article class="elementor-post elementor-grid-item post-20278 post type-post status-publish format-standard hentry category-news"> <div class="elementor-post__card"> <div class="elementor-post__text"> <h3 class="elementor-post__title"> <a href="https://konsument.gov.pl/en/news/navigating-black-friday-7-expert-shopping-tips-from-ecc-net/" > Navigating Black Friday: 7 Expert Shopping Tips from ECC-Net </a> </h3> <div class="elementor-post__excerpt"> <p>Black Friday, the European and even global shopping phenomenon, offers the allure of unbeatable prices and incredible deals. 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