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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 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Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Produkto</a> <ul class="sub-menu"> <li id="menu-item-370043" class="label-overview menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370043"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Overview</a> <ul class="sub-menu"> <li id="menu-item-970976" class="icn-menu-tour menu-item menu-item-type-custom menu-item-object-custom menu-item-970976"><svg class="icon icon-menu-tour"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-tour"></use></svg><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Subukan ang tour<div class="menu-item-description">Kabuuang overview ng LiveAgent</div></a> <div data-ytid="3zYfDwqNj0U" data-lightbox="youtube" class="Header__navigation__promo" style="" urlslab-lazy-bgimage="https://www.liveagent.ph/app/themes/liveagent/assets/images/tour_video.png"> <div itemscope="" itemtype="https://schema.org/VideoObject" itemprop="video"><meta itemprop="name" content="LiveAgent Product Tour"><meta itemprop="description" content="See LiveAgent from both the agent and customer point of view so you can get a taste of how it is to work with our help desk software. Our video will guide you through basic customization options, live chat implementation, reporting, and more. Having a tool like LiveAgent in your arsenal is the key to improving customer satisfaction and increasing sales. Try LiveAgent today. Our free 14-day trial requires no credit card input. https://www.liveagent.com/trial/ Royalty-free music: https://www.bensound.com/royalty-free-music/track/creative-minds Have any questions? Contact us at https://www.liveagent.com/ Follow us on social media: Instagram: https://www.instagram.com/liveagent/ Facebook: https://www.facebook.com/LiveAgent/ Twitter: https://twitter.com/LiveAgent LinkedIn: https://www.linkedin.com/company/liveagent/"><link itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/3zYfDwqNj0U/sddefault.jpg"><link itemprop="contentUrl" content="https://www.youtube.com/watch?v=3zYfDwqNj0U"><link itemprop="embedUrl" content="https://www.youtube.com/embed/3zYfDwqNj0U"><meta itemprop="duration" content="P0Y0M0DT0H0M145S"><meta itemprop="uploadDate" content="2024-10-14T06:14:32+00:00"></div></div> <script> ( () => { const tourVideo = document.querySelector("li > .Header__navigation__promo"); if(tourVideo) { const parent = tourVideo.closest("li"); parent.insertAdjacentElement("afterend", tourVideo); } } )(); </script></li> </ul> </li> <li id="menu-item-370044" class="label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370044"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Produkto</a> <ul class="sub-menu"> <li id="menu-item-970977" class="icn-menu-help-desk menu-item menu-item-type-custom menu-item-object-custom menu-item-970977"><svg class="icon icon-menu-help-desk"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-help-desk"></use></svg><a href="https://www.liveagent.com/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Help desk<div class="menu-item-description">Omnichannel customer service platform</div></a></li> <li id="menu-item-916227" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-916227"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.ph/ticketing-software/" title="Discover the top 20 ticketing software of 2024 with comprehensive price comparisons. Experience seamless customer care across all channels with LiveAgent's intuitive ticketing system, offering 24/7 support and no setup fees. Start a free trial without a credit card and empower your support team with advanced tools and features. Elevate customer satisfaction with faster support, live chat, and more. Explore how LiveAgent can transform your customer service experience today!" hreflang="tl" onover-preload="1">Ticketing<div class="menu-item-description">Advanced na ticketing system</div></a></li> <li id="menu-item-370102" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-370102"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.ph/live-chat-software/" title="Diskubrehin ang selection ng pinakamahusay na live chat software sa market ngayon. Piliin ang ideyal na live chat software para sa website ninyo at itotodo nito ang pagtaas ng customer service ninyo -- hanggang sa langit!" hreflang="tl" onover-preload="1">Live chat<div class="menu-item-description">Pinakamabilis na live chat sa market</div></a></li> </ul> </li> <li id="menu-item-370048" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370048"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">sub</a> <ul class="sub-menu"> <li id="menu-item-970978" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-970978"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.ph/social-media-customer-service-2/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="tl" onover-preload="1">Social media<div class="menu-item-description">Sagutin ang followers ninyo diretso mula sa LiveAgent</div></a></li> <li id="menu-item-695928" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-695928"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.ph/call-center-software/" title="Pinalalakas ng LiveAgent omnichannel call center software ang kakayanan ng agents na magbigay ng personalized service sa customers ninyo. Subukan ang bagong customer support experience ngayon din." hreflang="tl" onover-preload="1">Call center<div class="menu-item-description">Built-in na call center software</div></a></li> <li id="menu-item-953266" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-953266"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Knowledge base<div class="menu-item-description">Magbigay ng self-service options</div></a></li> </ul> </li> <li id="menu-item-370046" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370046"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Gamitin sa</a> <ul class="sub-menu"> <li id="menu-item-370118" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-370118"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="https://www.liveagent.ph/negosyo/" title="Ang LiveAgent ay isang software sa help desk na umaayon sa pangangailangan ng iba't ibang modelo ng negosyo. Ang LiveAgent ay maaaring matulungan ang iyong kompanya sa customer support. Magsimula ng libreng 14 araw na trial. Walang credit card na kailangan. Tuklasin kung paano ang LiveAgent ay eksakto sa iyong niche, agency, at EDU at NGO ay umaasa sa LiveAgent." hreflang="tl" onover-preload="1">Business Solutions<div class="menu-item-description">Iba-ibang business, iba-ibang solution</div></a></li> <li id="menu-item-370100" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-370100"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="https://www.liveagent.ph/industriya/" title="Tuklasin kung paano nakakatulong ang LiveAgent sa iba't ibang industriya sa pamamagitan ng mga testimonya at kaso ng paggamit. Subukan ang aming omnichannel help desk software na may libreng 14 o 30 araw na trial, at pagbutihin ang iyong suporta sa kustomer. Alamin kung paano ito umaangkop sa mga sektor tulad ng automotive, banking, e-commerce, at marami pang iba." hreflang="tl" onover-preload="1">Industry solutions<div class="menu-item-description">Ibagay ang LiveAgent sa industriya ninyo</div></a></li> <li id="menu-item-750692" class="icn-menu-use-cases menu-item menu-item-type-custom menu-item-object-custom menu-item-750692"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.ph/success-story/" title="Ang tekstong ito ay naglalarawan ng iba't ibang kumpanya tulad ng FrëschKëscht, Post Affiliate Pro, ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, at Huawei. Ibinabahagi ng tekstong ito ang mga detalye tungkol sa kanilang mga produkto at serbisyo." hreflang="tl" onover-preload="1">Mga use case<div class="menu-item-description">Iisang produkto, maraming paraan ng paggamit</div></a></li> </ul> </li> <li id="menu-item-370047" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370047"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Mga Integration</a> <ul class="sub-menu"> <li id="menu-item-953267" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-953267"><a href="https://www.liveagent.com/integrations/whatsapp/" title="LiveAgent offers a WhatsApp integration that allows users to easily answer WhatsApp messages from their LiveAgent dashboard." hreflang="en-US" onover-preload="1">WhatsApp</a></li> <li id="menu-item-454903" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454903"><a href="https://www.liveagent.ph/integration/wordpress/" title="Gawin ang iyong customer support sa susunod na antas gamit ang iyong mga site ng Wordpress. Pinapayagan ka ng integration ng Wordpress para sa LiveAgent na maglagay ng isang chat button sa iyong mga website." hreflang="tl" onover-preload="1">WordPress</a></li> <li id="menu-item-370156" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-custom menu-item-object-custom menu-item-370156"><a href="https://www.liveagent.ph/integration/prestashop/" title="Kung gusto ninyong mas mabilis na makausap ng mga customer, maglagay ng isang live chat button sa inyong Prestashop website gamit ang aming LiveAgent integration." hreflang="tl" onover-preload="1">Prestashop</a></li> <li id="menu-item-454904" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454904"><a href="https://www.liveagent.ph/integration/magento/" title="Taasan ang inyong workflow sa integration ng Magento 2 sa LiveAgent. Mata-track ng mga ticket ang order ng mga customer, at iisang platform na lang ang gagamitin." hreflang="tl" onover-preload="1">Magento</a></li> <li id="menu-item-370159" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-custom menu-item-object-custom menu-item-370159"><a href="https://www.liveagent.ph/integration/shopify/" title="Kung gusto ninyong makausap nang mas mabilis ng mga customer, puwedeng gawin ang Shopify integration sa LiveAgent. Puwede sa integration na ito ang pag-set up ng live chat sa inyong e-store." hreflang="tl" onover-preload="1">Shopify</a></li> <li id="menu-item-370155" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-custom menu-item-object-custom menu-item-370155"><a href="https://www.liveagent.ph/integration/mailchimp/" title="Mas marami pang magagawa ang isang ticketing software kung may Mailchimp integration sa LiveAgent. Sa Mailchimp integration, puwede na ninyong i-manage ang mga contact mula mismo sa help desk." hreflang="tl" onover-preload="1">Mailchimp</a></li> <li id="menu-item-454902" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454902"><a href="https://www.liveagent.ph/integration/pipedrive/" title="Subaybayan at pamahalaan ang iyong mga lead at deal nang mas madali gamit ang PipeDrive CRM integration para sa LiveAgent. Gamit ang intuitive na dashboard, maaari mong gawing awtomatiko ang daloy ng trabaho, subaybayan ang komunikasyon, at magrehistro ng mga bagong deal nang direkta sa LiveAgent. I-optimize ang iyong benta at customer service ngayon!" hreflang="tl" onover-preload="1">PipeDrive</a></li> <li id="menu-item-454905" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-454905"><a href="https://www.liveagent.ph/integration/slack/" title="Makipag-chat sa iyong mga ka-pangkat kahit kailan mo nais nang hindi umaalis sa iyong help desk. Ang integrasyon ng Slack para sa LiveAgent ay nagdadala sa iyo ng mga mensahe upang hindi mo ito mapalampas." hreflang="tl" onover-preload="1">Slack</a></li> <li id="menu-item-370090" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-370090"><a href="/integration/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="tl" onover-preload="1">Mas maraming integration</a></li> </ul> </li> </ul> </li> <li id="menu-item-370049" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370049"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Resources</a> <ul class="sub-menu"> <li id="menu-item-370052" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370052"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Matuto</a> <ul class="sub-menu"> <li id="menu-item-370068" class="icn-graduation menu-item menu-item-type-custom menu-item-object-custom menu-item-370068"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="https://www.liveagent.ph/academy/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="tl" onover-preload="1">Academy<div class="menu-item-description">Maging isang customer service expert</div></a></li> <li id="menu-item-370069" class="icn-menu-templates menu-item menu-item-type-custom menu-item-object-custom menu-item-370069"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="https://www.liveagent.ph/template/" title="Discover a variety of email templates at LiveAgent, designed to enhance customer engagement and satisfaction. From business campaigns to customer service responses, our templates are crafted to improve communication and efficiency. Boost your marketing efforts, onboard clients seamlessly, and maintain customer loyalty with our expertly curated templates. Visit now to transform your email strategy!" hreflang="tl" onover-preload="1">Templates<div class="menu-item-description">Customizable na templates para sa bawat okasyon</div></a></li> <li id="menu-item-750694" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-750694"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.ph/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="tl" onover-preload="1">Checklists<div class="menu-item-description">Paano aasikasuhin ang inyong proseso</div></a></li> </ul> </li> <li id="menu-item-370053" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370053"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">sub</a> <ul class="sub-menu"> <li id="menu-item-370070" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-370070"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="https://www.liveagent.ph/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="tl" onover-preload="1">Blog<div class="menu-item-description">Mga balita tungkol sa customer service at sa LiveAgent</div></a></li> <li id="menu-item-370072" class="icn-menu-glossary menu-item menu-item-type-custom menu-item-object-custom menu-item-370072"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="https://www.liveagent.ph/glossary-customer-support/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="tl" onover-preload="1">Glossary<div class="menu-item-description">Aralin ang customer service terminology</div></a></li> <li id="menu-item-370073" class="icn-menu-directory menu-item menu-item-type-custom menu-item-object-custom menu-item-370073"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="https://www.liveagent.ph/directory/" title="Discover a comprehensive customer service directory on LiveAgent, featuring contact details for support teams of major companies like Apple, Google, Facebook, and more. Easily find the help you need with our organized list. Visit now!" hreflang="tl" onover-preload="1">Directory<div class="menu-item-description">Malawakang help desk contact list</div></a></li> </ul> </li> <li id="menu-item-370054" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370054"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">sub</a> <ul class="sub-menu"> <li id="menu-item-370120" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-370120"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.ph/pagsubok-sa-pagtatype/" title="Subukan ang iyong mga kasanayan sa pagta-type gamit ang libreng pagsubok sa pagta-type ng LiveAgent. Alamin ang bilis ng iyong pagta-type sa loob ng ilang minuto at magsanay nang libre upang mapabuti." hreflang="tl" onover-preload="1">Typing test<div class="menu-item-description">Galingan ang inyong typing speed</div></a></li> <li id="menu-item-953268" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-953268"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.ph/reviews/" title="The GPTSummarizer conducts software pricing reviews to determine if a solution is affordable or overpriced. They also test software integrations with LiveAgent in order to provide valuable insights for their customers. The GPTSummarizer regularly updates their reviews and pricing, and even revisits software solutions upon request. Negative reviews can help users avoid unreliable software, but modern software often receives updates which may improve performance. In testing software, the GPTSummarizer focuses on the feature set and works to create reviews that are applicable to real-life work scenarios." hreflang="tl" onover-preload="1">Reviews<div class="menu-item-description">Tingnan ang software feature reviews</div></a></li> <li id="menu-item-750695" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-750695"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Support Portal<div class="menu-item-description">How-to articles at guides</div></a></li> </ul> </li> <li id="menu-item-370055" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-370055"><a href="#" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Kompanya</a> <ul class="sub-menu"> <li id="menu-item-370080" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-370080"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.ph/tungkol-sa/tungkol-sa-liveagent/" title="Alamin kung paano ang LiveAgent, ang orihinal na help desk software mula 2004, ay nagbigay ng makabagong solusyon sa customer support na may live chat at ticketing. Sumali sa 150 milyong gumagamit at 40,000 negosyo sa buong mundo. Tuklasin ang aming misyon na gawing abot-kaya at kapaki-pakinabang ang customer service. Mag-sign up para sa aming 14-day free trial at magbigay ng mahusay na serbisyo sa kustomer!" hreflang="tl" onover-preload="1">Tungkol sa amin<div class="menu-item-description">Kilalanin ang team sa likod ng produkto</div></a></li> <li id="menu-item-370128" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-370128"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.ph/award/" title="Alamin kung bakit ang LiveAgent ay kinikilala bilang lider sa help desk at customer service software; na may mga award mula sa Software Advice, Capterra, at GetApp. Walang setup fee, 24/7 customer support, at libreng 14-araw na trial na walang credit card kinakailangan. Magsimula ngayon!" hreflang="tl" onover-preload="1">Awards<div class="menu-item-description">Mga award at accomplishment namin</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-370144" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-370144"><a href="/feature/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="tl" onover-preload="1">Features</a></li> <li id="menu-item-803055" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803055"><a href="/pagpresyo/" title="Discover LiveAgent's flexible pricing plans starting at just $9 per month! Enjoy a 14 or 30-day free trial with no credit card needed. Choose from Small, Medium, Large, or Enterprise plans, each offering unique features like live chat, email ticketing, and AI assistance. Get 2 months free on annual billing and cancel anytime. Perfect for businesses of any size looking to enhance customer support. Explore our plans and find the right fit for your team today!" hreflang="tl" onover-preload="1">Presyo</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/pagsubok/" class="Button Button--full" title="Mag-sign up ngayon sa LiveAgent para sa isang 14 o 30-araw na libreng pagsubok at maranasan ang lahat ng tampok ng Large plan nang walang bayad o obligasyon. Hindi kailangan ng credit card! Pumili ng iyong subdomain at datacenter location. Subukan ang pinakamahusay na help desk software at pagbutihin ang iyong customer service." hreflang="tl" onover-preload="1"> <span>Libreng trial</span> </a> <a href="/login/" class="Button Button--login" title="Mag-log in sa inyong LiveAgent account sa page na ito. Una, ilagay ang pangalan ng inyong kompanya. Pagkatapos, ilagay ang user name at password para makapag-log in nang husto." hreflang="tl" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Gusto mo bang matuto nang higit pa tungkol sa LiveAgent? Humiling ng libreng demo para matuto pa tungkol sa LiveAgent at kung paano ito makakatulong sa iyong magtagumpay." hreflang="tl" onover-preload="1"> <span>Demo</span> </a> <a href="/pagsubok/" class="Button Button--full" title="Mag-sign up ngayon sa LiveAgent para sa isang 14 o 30-araw na libreng pagsubok at maranasan ang lahat ng tampok ng Large plan nang walang bayad o obligasyon. Hindi kailangan ng credit card! Pumili ng iyong subdomain at datacenter location. Subukan ang pinakamahusay na help desk software at pagbutihin ang iyong customer service." hreflang="tl" onover-preload="1"> <span>Libreng trial</span> </a> <a href="/login/" class="Button Button--login" title="Mag-log in sa inyong LiveAgent account sa page na ito. Una, ilagay ang pangalan ng inyong kompanya. Pagkatapos, ilagay ang user name at password para makapag-log in nang husto." hreflang="tl" onover-preload="1"> <span>Login</span> <span class="tooltip">Login</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-tl" lang="tl"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europe</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Middle East</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">America</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europe</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/akademiya/help-desk-sprjamo-bjuro-uslugi/" title="Знаете ли, каква е разликата между хелп деск спрямо бюро услуги? Разберете повече за определението на всяко едно понятие и научете, защо не са едни и същи." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/akademie/help-desk-vs-service-desk/" title="Objevte rozdíly mezi help deskem a service deskem a zjistěte, který je pro vaše podnikání nejvhodnější." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/akademi/help-desk-vs-service-desk/" title="Forstå forskellene mellem help desk og service desk, og find ud af, hvilken der passer bedst til din virksomhed. Læs mere nu!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/akademie/helpdesk-gegen-service-desk/" title="Kennen Sie den Unterschied zwischen Helpdesk und Service Desk? Finden Sie die Definition der einzelnen heraus und erfahren Sie, warum sie nicht gleich sind." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/akadeemia/klienditugi-vs-tugiteenus/" title="Kas teate, mis on klienditoe ja tugiteenuse erinevus? Uurige igaühe definitsiooni ja saage teada, miks need pole ühesugused." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/academia/help-desk-vs-service-desk/" title="¿Conoces la diferencia entre el help desk y el service desk? Averigua la definción de cada uno y aprender por qué no son lo mismo." hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/education/centre-d-assistance-vs-guichet-de-service/" title="Connaissez-vous la différence entre le centre d'assistance et le guichet de service ? Découvrez la définition de chacun et apprenez pourquoi ils ne sont pas identiques." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/akadimia/kentro-eksipiretisis-enanti-kentroy-ypostiriksis/" title="Γνωρίζετε τη διαφορά μεταξύ κέντρων εξυπηρέτησης έναντι κέντρων υποστήριξης; Μάθετε τον ορισμό του καθενός και μάθετε γιατί δεν είναι οι ίδιοι." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/akademija/korisnicka-podrska-vs-sluzba-za-podrsku/" title="Znate li razliku između korisničke podrške i službe za podršku? Saznajte definiciju svake od njih i naučite zašto ne znače isto." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/accademia/help-desk-vs-service-desk/" title="Conosci la differenza tra help desk e service desk? Scopri la definizione di ciascuno e scopri perché non sono la stessa cosa." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/akademija/palidzibas-dienests-pret-apkalposanas-dienestu/" title="Vai Jūs ziniet atšķirību starp palīdzības dienestu un apkalpošanas dienestu? Uzziniet katra termina definīciju un kāpēc tas nav viens un tas pats." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/akademija/pagalbos-centras-ir-aptarnavimo-centras/" title="Ar matote skirtumą tarp pagalbos centro ir aptarnavimo centro? Sužinokite kiekvieno apibrėžimą ir kodėl jie nėra tas pats." hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/akademia/help-desk-vs-service-desk/" title="Szeretné tudni mi a különbség a help desk és a service desk között? Ismerje meg definíciójukat és így megtudhatja, miért nem egyformák." hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/academie/helpdesk-versus-servicedesk/" title="Weet u het verschil tussen de helpdesk en de servicedesk? Ontdek de definitie van elk en ontdek waarom ze niet hetzelfde zijn." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/" title="God kundeservice starter med bedre Help Desk-programvare. Se fordelene med LiveAgent og kom i gang med det på 5 minutter." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/akademia/help-desk-vs-service-desk/" title="Czy znasz różnicę między help desk a service desk? Poznaj definicję każdego z nich i dowiedz się, dlaczego nie są takie same." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/academie/birou-asistenta-vs-birou-servicii/" title="Știți diferența dintre biroul de asistență și biroul de servicii? Aflați definiția fiecăruia și aflați de ce nu sunt la fel." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/akademija/help-desk-i-service-desk-razlichiya/" title="Узнайте различия между Help Desk и Service Desk: функции, ориентация, спектр услуг. Выбор подходящей службы важен для вашего бизнеса. Пройдите бесплатный пробный период с LiveAgent и найдите идеальное решение!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/akademija/sluzba-za-pomoc-proti-sluzbi-za-podporo/" title="Ali poznate razliko med službo za pomoč in službo za podporo? Poiščite definicijo vsakega in ugotovite, zakaj nista enaka." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/xuehui/banghu-tai-duibi-fuwu-tai/" title="您是否知道帮助台和服务台之间的区别？了解它们的定义以及二者为何不同？" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </span> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/hoc-vien/ban-tro-giup-va-ban-dich-vu/" title="Bạn có biết những điểm khác biệt giữa bàn trợ giúp và bàn dịch vụ không? Cùng tìm hiểu định nghĩa của từng loại hình dịch vụ này và những điểm khác nhau giữa chúng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Middle East</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/academiya/maktab-mosa3da-mokabel-maktab-5edma/" title="هل تعرف الفرق بين مكتب المساعدة ومكتب الخدمة؟ اكتشف تعريف كل منهم واعرف لماذا لا يعدوا المثل." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">America</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/academy/help-desk-vs-service-desk/" title="Discover the key differences between help desks and service desks to choose the best fit for your business needs. Learn about their unique features, benefits, and find expert guidance on selecting the right tool. Plus, enjoy a free trial of LiveAgent's renowned help desk software and elevate your customer service today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/academia/help-desk-vs-service-desk/" title="Você sabe qual é a diferença entre help desk e service desk? Aprenda mais sobre a definição de cada um e descura porque eles não são a mesma coisa." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Nakopya!"> <div class="Post Post--sidebar-right" itemscope itemtype="http://schema.org/TechArticle"> <meta itemprop="url" content="https://www.liveagent.ph/academy/help-desk-vs-service-desk/"> <span itemprop="publisher" itemscope itemtype="http://schema.org/Organization"><meta itemprop="name" content="LiveAgent"></span> <style id="compactheader-css" 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Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="tl" onover-preload="1"><span itemprop="name">Academy</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Help desk vs Service desk</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-help-desk-vs-service-desk">Help desk vs Service desk</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Ang pahina ay nagpapaliwanag ng pagkakaiba <a href="https://www.liveagent.com/help-desk-software/" urlslab_href_old="https://www.liveagent.ph/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">ng help desk</a> at service desk. Ang help desk ay user-centric, stand-alone, habang ang service desk ay business-centric, mas integrated, at ebolusyon ng help desk. Pinili base sa pangangailangan ng kumpanya.</p></div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Mga kategorya:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.ph/academy/#software-ng-help-desk" title="Software ng Help Desk" hreflang="tl" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Software ng Help Desk </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.ph/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <link rel="stylesheet" id="components/UrlslabTOC" type="text/css" media="all" href="https://www.liveagent.ph/app/themes/liveagent/assets/dist/components/UrlslabTOC.min.css?ver=1.25.53"> <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-a-help-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">What is a help desk?</span></a><a href="#h-what-is-a-service-desk" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">What is a service desk?</span></a><a href="#h-help-desk-vs-service-desk-what-s-the-difference" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Help desk vs service desk: What’s the difference?</span></a><a href="#h-user-centricity-vs-business-centricity" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">User-centricity vs business-centricity</span></a><a href="#h-help-desks-are-a-subset-of-service-desks" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Help desks are a subset of service desks</span></a><a href="#h-stand-alone-solution-vs-integrated-solution" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Stand-alone solution vs integrated solution</span></a><a href="#h-reactive-vs-proactive" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Reactive vs proactive</span></a><a href="#h-5-key-benefits-of-help-desk-and-service-desk-tools" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">5 Key benefits of help desk and service desk tools</span></a><a href="#h-easy-ticket-handling" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Easy ticket handling</span></a><a href="#h-clear-communication" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Clear communication</span></a><a href="#h-fast-workflow-and-problem-solving" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Fast workflow and problem-solving</span></a><a href="#h-multichannel-support" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Multichannel support</span></a><a href="#h-centralized-knowledge-base" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Centralized knowledge base</span></a><a href="#h-help-desk-or-service-desk-which-one-do-you-need" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Help desk or service desk: which one do you need?</span></a><a href="#h-help-desk-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Help desk software</span></a><a href="#h-service-desk-software" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Service desk software</span></a><a href="#h-6-things-to-do-when-choosing-the-right-tools" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">6 things to do when choosing the right tools</span></a><a href="#h-assess-support-complexity" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Assess support complexity</span></a><a href="#h-explore-automation-options" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Explore automation options</span></a><a href="#h-plan-for-growth" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Plan for growth</span></a><a href="#h-gather-user-feedback" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Gather user feedback</span></a><a href="#h-check-itil-compatibility" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Check ITIL compatibility</span></a><a href="#h-regularly-improve-processes" class="FilterMenu__item js-toc__item FilterMenu__item--h3" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Regularly improve processes</span></a><a href="#h-conclusion" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl"><span class="FilterMenu__item-title js-toc__item-title">Conclusion</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.ph/app/themes/liveagent/assets/images/academy-category_help-desk-software.jpg?ver=1.25.53"> <picture><img fetchpriority="high" src="https://www.liveagent.ph/app/themes/liveagent/assets/images/academy-category_help-desk-software.jpg?ver=1.25.53" alt="Help desk vs Service desk" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/09/LiveAgent-academy-help-desk-vs-service-desk.svg"> <img fetchpriority="high" src="https://www.liveagent.ph/wp/urlslab-download/a95702b022659ba7e057c4b9d5a85702/LiveAgent-academy-help-desk-vs-service-desk.svg" alt="Academy" class="compact-header__logo-img" urlslab-id="29"> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Subukan ito nang libre</div> <div class="Signup__sidebar__subtitle">Walang kailangang obligasyon</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Full name" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="E-mail" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Pangalan ng kumpanya" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Pumili ng pangalan para sa inyong LiveAgent subdomain. 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9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <link rel="stylesheet" id="components/Table" type="text/css" media="all" href="https://www.liveagent.ph/app/themes/liveagent/assets/dist/components/Table.min.css?ver=1.25.53"> <link rel="stylesheet" id="components/UrlslabTOC" type="text/css" media="all" href="https://www.liveagent.ph/app/themes/liveagent/assets/dist/components/UrlslabTOC.min.css?ver=1.25.53"> <p>Have you ever wondered what the difference is between a service desk and a help desk? These terms are often misinterpreted or interchanged, but they actually have some key differences that you need to keep in mind.</p> <p>Therefore, we are going to dive into what exactly a help desk and a service desk are, explore their unique features, and discuss which one might be most suitable for your business. By the end of this article, you’ll have a clear understanding of these terms and be able to choose the right tool for your business needs.</p> <div class="urlslab-block urlslab-block-tableofcontents" name="TableOfContents"> <p class="urlslab-block-tableofcontents-title"> <strong>Table of Contents</strong> </p> <ul class="urlslab-block-tableofcontents-list" urlslab-skip-all> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-help-desk-vs-service-desk-what-s-the-difference" rel="nofollow" name="sectionSubject" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Help desk vs service desk: What’s the difference?</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-5-key-benefits-of-help-desk-and-service-desk-tools" rel="nofollow" name="sectionSubject" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">5 Key benefits of help desk and service desk tools</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-help-desk-or-service-desk-which-one-do-you-need" rel="nofollow" name="sectionSubject" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Help desk or service desk: which one do you need?</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-6-things-to-do-when-choosing-the-right-tools" rel="nofollow" name="sectionSubject" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">6 things to do when choosing the right tools</a> </li> <li name="tocSecEntry" class="urlslab-block-tableofcontents-level2"> <a href="#h-conclusion" rel="nofollow" name="sectionSubject" title="Alam ba ninyo na ang pagkakaiba ng help desk at service desk? Alamin ang kahulugan ng bawat isa at kung bakit hindi sila magkapareho." hreflang="tl">Conclusion</a> </li> </ul> </div> <div class="wp-block-group Post__content__whatis-headline is-layout-flow wp-block-group-is-layout-flow"> <h2 class="wp-block-heading" id="h-what-is-a-help-desk">What is a help desk?</h2> <p>Picture a help desk as a virtual support center that acts as a bridge between businesses and their customers. It’s a support software that gathers customer queries and tackles them effectively. Acting as a central point for customer service, it lets businesses sort, monitor, and solve issues or requests from multiple channels such as emails, live chat, or social media.</p> </div> <p>Help desk as a service can greatly enhance customer and employee satisfaction by streamlining the process of handling customer issues in a timely and organized manner. It allows businesses to provide efficient support and maintain a positive brand image by ensuring prompt responses and resolutions to customer problems. All this is possible thanks to its advanced features that extend its usefulness.</p> <p>Help desk or helpdesk? If you are wondering what the difference is between helpdesk vs help desk, it lies in how the terms are commonly used.</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Help desk</strong> is used to describe a customer support function or a dedicated team responsible for resolving customer inquiries. The term is often used in the context of IT support, where a help desk team assists with technical problems.</li> <li><strong>Helpdesk</strong> is often used as a synonym for “help desk.” However, it can also refer to the software or system used to manage and track customer inquiries, tickets, and support interactions.</li> </ul> </div> <div class="wp-block-group Post__content__whatis-headline is-layout-flow wp-block-group-is-layout-flow"> <h2 class="wp-block-heading" id="h-what-is-a-service-desk">What is a service desk?</h2> <p>A service desk is similar to a help desk, but it goes beyond just addressing customer inquiries. It serves as a comprehensive IT service management (ITSM) solution that provides support not only to customers but also to employees. The ITSM help desk is a part of the service desk that provides efficient management of IT service-related incidents, requests, changes, and problems. It ensures that IT service management processes are followed and enables the service desk to deliver high-quality support. One of its essential components is the IT service desk ticketing system, which helps in organizing and tracking user requests.</p> </div> <p>Unlike a help desk, which primarily focuses on customer support, a service desk focuses on a broader approach. It manages and coordinates IT services for the entire organization, ensuring smooth operations, minimizing downtime, and enhancing productivity. It is also responsible for managing <a href="https://www.liveagent.ph/feature/service-level-agreement-sla/" title="Ang mga service level agreement (SLA) ay maaaring magpabuti ng kahusayan ng iyong help desk sa pamamagitan ng pagtukoy ng mga target na dapat matugunan ng iyong mga ahente." hreflang="tl" onover-preload="1">service level</a> agreements (SLAs), incident tracking, and service request tracking, and even facilitating internal communication among teams or departments.</p> <h2 class="wp-block-heading" id="h-help-desk-vs-service-desk-what-s-the-difference">Help desk vs service desk: What’s the difference?</h2> <p>When explaining the difference between a help desk and a service desk, it’s important to note that despite sharing some features, they have several distinct characteristics.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/help-desk-software/" urlslab_href_old="https://www.liveagent.ph/help-desk-software/" title="Explore a selection of the best help desk software on the market. Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/202f05460f7e597c64ef58b6b6c93d03/csm_Help_Desk_vs_Service_Desk_1__e42e706629.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" alt="llustration of help desk vs service desk" data-src="https://www.liveagent.ph/wp/urlslab-download/be4d92b480060d492492f1b8b1c79c53/csm_Help_Desk_vs_Service_Desk_1__e42e706629.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"></picture></a></figure> <h3 class="wp-block-heading" id="h-user-centricity-vs-business-centricity">User-centricity vs business-centricity</h3> <p>The primary function of a help desk is to handle incidents and service requests. Help desks aim to resolve customer issues quickly, ideally on the first contact, to reduce overall wait times. Efficient request handling is at the core of help desk activities for many organizations. Therefore, the help desk is concerned with end-user functionality.</p> <p>On the other hand, the service desk software focuses on the needs of a business rather than the user’s needs/requests. Instead of simply responding to incidents and fulfilling requests, a service desk reviews the overall IT and business processes within an organization with the goal of continual improvement. Ultimately, service desks focus on business goals and best practice processes.</p> <figure class="wp-block-table is-style-stripes"><table><thead><tr><th><strong>Key differences</strong></th><th><strong>Help desk software </strong></th><th><strong>Service desk software </strong></th></tr></thead><tbody><tr><td><strong>Main features</strong></td><td>A help desk generally includes a ticket management system and self-service capabilities.</td><td>A service desk includes modules for incident, problem, change, knowledge, and asset management.</td></tr><tr><td><strong>Issue resolution</strong></td><td>A help desk is tactical and reactive.</td><td>A service desk is strategic and proactive.</td></tr><tr><td><strong>Main focus</strong></td><td>A help desk focuses on solving the problem of end-users.</td><td>A service desk focuses on a long-term service strategy.</td></tr><tr><td><strong>Main approach</strong></td><td>A help desk operates on a break-fix issue approach.</td><td>A service desk operates on a holistic approach that is aligned with business goals.</td></tr><tr><td><strong>Required resources</strong></td><td>A help desk can often be run with minimal staff.</td><td>A service desk usually requires more human resources.</td></tr></tbody></table></figure> <h3 class="wp-block-heading" id="h-help-desks-are-a-subset-of-service-desks">Help desks are a subset of service desks</h3> <p>The biggest difference between a help desk and a service desk is that the help desk can literally be considered a subset of the service desk due to the tool’s limited scope and capabilities. Help desks typically have a narrower scope and focus mostly on customer support. They handle specific types of issues, such as troubleshooting technical problems or answering customer inquiries.</p> <p>A service desk offers a broader range and more complex services. This is in addition to ticket management and the integration of business processes into the service management infrastructure. Most of the service desk software systems on the market can be used as help desks. However, it does not apply the other way around. Many organizations incorporate the help desk as a part of their service desk.</p> <h3 class="wp-block-heading" id="h-stand-alone-solution-vs-integrated-solution">Stand-alone solution vs integrated solution</h3> <p>A help desk is a stand-alone solution performing tasks related to ticket management, allowing businesses to track and prioritize customer inquiries. It also offers knowledge management in the form of a self-service functionality which enables customers to find answers to their questions by themselves.</p> <p>A service desk is a more complex system with a full range of IT management capabilities. It is integrated with other IT service management processes and is capable of providing advanced services such as change management, release management, asset management, configuration management database (CMDB) management, and more. When integrated, it can create a unified solution for managing IT services within an organization.</p> <h3 class="wp-block-heading" id="h-reactive-vs-proactive">Reactive vs proactive</h3> <p>Help desks are designed to quickly address users’ immediate problems. They primarily function as break-fix solutions for when things go wrong—users report issues through a ticketing system, which is then addressed. This means help desk ticketing systems are reactive, responding to problems as they arise.</p> <p>Although service desks perform certain reactive tasks as well, their major function is to proactively ensure that IT operations run smoothly. This may involve monitoring systems and identifying potential issues before they can escalate. A proactive approach can help minimize disruptions and maximize efficiency.</p> <h2 class="wp-block-heading" id="h-5-key-benefits-of-help-desk-and-service-desk-tools">5 Key benefits of help desk and service desk tools</h2> <h3 class="wp-block-heading" id="h-easy-ticket-handling">Easy ticket handling</h3> <p>Both help desk and service desk tools offer the benefit of easy ticket handling. When customers or employees raise an issue or request assistance, these tools allow businesses to manage and handle these tickets efficiently.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2020/09/la-universal-inbox-overview.png" data-lightbox="gallery" title="App - Uploads - 2020 - 09 - La Universal Inbox Overview.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/3cf74348491abfecad5d593586838840/la-universal-inbox-overview-1024x553.png.webp 1024w, https://www.liveagent.ph/wp/urlslab-download/b35221c52feb2af75d28ce7a4ffbd014/la-universal-inbox-overview-300x162.png.webp 300w, https://www.liveagent.ph/wp/urlslab-download/9749b2c6634cf42f5a98272f983fc16d/la-universal-inbox-overview-768x415.png.webp 768w, https://www.liveagent.ph/wp/urlslab-download/e50c70f0d945b18f2fd9f7b8d8b3e838/la-universal-inbox-overview-1536x829.png.webp 1536w, https://www.liveagent.ph/wp/urlslab-download/5a73f4776424e1b1d4b5e3be7082cbee/la-universal-inbox-overview-93x50.png.webp 93w, https://www.liveagent.ph/wp/urlslab-download/71172fc3eb40cb22c6e6c1be864713f3/la-universal-inbox-overview-46x25.png.webp 46w, https://www.liveagent.ph/wp/urlslab-download/b2e8a5ce9988a4bb67d234b3022dd259/la-universal-inbox-overview-620x335.png.webp 620w, https://www.liveagent.ph/wp/urlslab-download/d9184b7cbcb8fce722eef1530713fa20/la-universal-inbox-overview-700x378.png.webp 700w, https://www.liveagent.ph/wp/urlslab-download/7f5585a8f8632c62b4269ed4c3cfb22f/la-universal-inbox-overview-185x100.png.webp 185w, https://www.liveagent.ph/wp/urlslab-download/5d68e37068861ad3d468391609541094/la-universal-inbox-overview-110x59.png.webp 110w, https://www.liveagent.ph/wp/urlslab-download/02b6da05854824b92403fa993358a135/la-universal-inbox-overview-485x262.png.webp 485w, https://www.liveagent.ph/wp/urlslab-download/e692ae5f12487f455e2269e7cb408368/la-universal-inbox-overview.png.webp 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/b3787dad9cea87b2005509ee5bb7a6b2/la-universal-inbox-overview-1024x553.png 1024w, https://www.liveagent.ph/wp/urlslab-download/9b57beba175f5fb6abd55b66adc386a3/la-universal-inbox-overview-300x162.png 300w, https://www.liveagent.ph/wp/urlslab-download/6401af6ebe46654be16987677b1c3890/la-universal-inbox-overview-768x415.png 768w, https://www.liveagent.ph/wp/urlslab-download/5a3762eabf0e84f52f2c3d28ba7a88f1/la-universal-inbox-overview-1536x829.png 1536w, https://www.liveagent.ph/wp/urlslab-download/6ebde7d94533cf4d39bdf4aabc7a4cf8/la-universal-inbox-overview-93x50.png 93w, https://www.liveagent.ph/wp/urlslab-download/2ac2e5bb8bcd6d37454bc5cd2689ed96/la-universal-inbox-overview-46x25.png 46w, https://www.liveagent.ph/wp/urlslab-download/5d6af158d876ae98798480939d070cce/la-universal-inbox-overview-620x335.png 620w, https://www.liveagent.ph/wp/urlslab-download/ce629790a7d59611d41cb1135fdbd8dc/la-universal-inbox-overview-700x378.png 700w, https://www.liveagent.ph/wp/urlslab-download/3ceccef0d85f435d67bebd5a7f39ff68/la-universal-inbox-overview-185x100.png 185w, https://www.liveagent.ph/wp/urlslab-download/12d9307363941f0d09aa6556ca834e44/la-universal-inbox-overview-110x59.png 110w, https://www.liveagent.ph/wp/urlslab-download/6bdb36a6c2450d3d1dd9cb45210bc7e2/la-universal-inbox-overview-485x262.png 485w, https://www.liveagent.ph/wp/urlslab-download/faba98763b45d4a8a8311e719b05ff8d/la-universal-inbox-overview.png 1600w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/3cf74348491abfecad5d593586838840/la-universal-inbox-overview-1024x553.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="553" alt="LiveAgent’s Universal Inbox feature, compounding all customer requests into one convenient inbox" class="wp-image-900522" data-src="https://www.liveagent.ph/wp/urlslab-download/b3787dad9cea87b2005509ee5bb7a6b2/la-universal-inbox-overview-1024x553.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"></picture></a></figure> <ul class="wp-block-list"> <li>Streamline support processes.</li> <li>Provide a centralized platform to receive, track, and prioritize tickets – ensuring that no requests are overlooked or lost.</li> <li>Easily assign tickets to appropriate departments/agents, set deadlines, and keep all communication related to the ticket in one place.</li> <li>Avoid miscommunication, reduce response times, and improve customer satisfaction.</li> <li>Features like automated ticket routing, categorization, and escalation make it easier for customer service teams to manage and prioritize their workload.</li> <li>Handle a larger volume of tickets effectively.</li> </ul> <h3 class="wp-block-heading" id="h-clear-communication">Clear communication</h3> <p>Another benefit of help desk and service desk tools is facilitating clear and effective communication between the support team and the customers or employees.</p> <ul class="wp-block-list"> <li>Have access to a centralized communication channel where all interactions related to a ticket are recorded and easily accessible.</li> <li>Ensure that all relevant stakeholders are kept informed and updated throughout the ticket resolution process.</li> <li>Track the progress of all requests, receive notifications about any updates or changes, and have a clear understanding of when to expect a resolution.</li> <li>Enhance customer satisfaction and improve internal communication.</li> <li>Help your team collaborate effectively to resolve issues, share relevant information, and provide a consistent and unified support experience.</li> </ul> <h3 class="wp-block-heading" id="h-fast-workflow-and-problem-solving">Fast workflow and problem-solving</h3> <p>By having a centralized platform to manage tickets, businesses are able to establish efficient workflows because of effective ticket prioritization. Help desks and service desks typically include features like ticket categorization, assignment rules, and automated workflows. These tools assist in directing tickets to the appropriate team members, ensuring they’re resolved promptly.</p> <ul class="wp-block-list"> <li>Track the progress of each ticket, identify bottlenecks, and take necessary actions to keep the process moving.</li> <li>Ensure faster response and resolution times, improve customer satisfaction, and minimize any negative impact on business operations.</li> <li>Encourage self-help by providing knowledge bases and self-service portals. These resources allow customers or employees to quickly find answers to common questions.</li> <li>Accelerate the problem-solving process.</li> </ul> <h3 class="wp-block-heading" id="h-multichannel-support">Multichannel support</h3> <p>Multichannel support refers to the ability of help desk and service desk tools to receive customer inquiries and provide support across multiple communication channels. This includes more traditional channels like phone and emails, as well as newer channels like live chat, social media platforms, and even mobile apps. <a href="https://www.liveagent.com/customer-support-glossary/customer-support/" urlslab_href_old="https://www.liveagent.com/research/customer-preferences/" title="Learn what customer support is and why it matters. Come and explore best practices and innovative strategies to elevate your support game." hreflang="en-US" onover-preload="1">According to statistics</a>, 6% of customers prefer contacting support through email, 65% prefer phone, 53% website support such as live chat, and around 48% prefer in-person support.</p> <figure class="wp-block-video aligncenter no-borders"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.ph/wp/urlslab-download/ded6ea1ceea998bf66acbb59050485a7/Everything-under-one-roof.mp4" urlslab-lazy="yes" urlslab-id="49"></video></figure> <ul class="wp-block-list"> <li>Cater to the diverse preferences of customers, and allow them to choose their preferred communication channel for contacting support.</li> <li>Provide a seamless support experience by meeting your customers where they are.</li> <li>Access and respond to tickets from different channels in one place without the need to switch between multiple platforms or systems.</li> <li>Help desks and service desks can be integrated with various communication channels, bringing them under one roof (for example: phone calls can be routed through a help desk system, live chat widgets can be embedded on websites, and social media interactions can be monitored and managed within the tool).</li> </ul> <h3 class="wp-block-heading" id="h-centralized-knowledge-base">Centralized knowledge base</h3> <p>A centralized knowledge base is a well-organized, searchable repository of valuable information. It includes resources like guides, articles, FAQs, troubleshooting tips, product documentation, videos, and other support-related content. According to research, more than 81% of customers try to solve their problems independently before reaching out to customer support because it takes less time and effort. Therefore, the content should be concise, easy to understand, and relevant to help users find the information they need.</p> <figure class="wp-block-image aligncenter size-large no-borders"><a href="https://www.liveagent.com/app/uploads/2023/10/liveagent-support-portal.png" data-lightbox="gallery" title="App - Uploads - 2023 - 10 - Liveagent Support Portal.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/0b8f6b9b98c4d6afa24ec78a58f6df57/liveagent-support-portal-1024x511.png.webp 1024w, https://www.liveagent.ph/wp/urlslab-download/1c2167cf98d790662ef73c07dca25edc/liveagent-support-portal-300x150.png.webp 300w, https://www.liveagent.ph/wp/urlslab-download/bf8d60ca74095aae150af9713de2e582/liveagent-support-portal-768x383.png.webp 768w, https://www.liveagent.ph/wp/urlslab-download/f63e7f8b07e28e9926a0f827c9eca01c/liveagent-support-portal-1536x767.png.webp 1536w, https://www.liveagent.ph/wp/urlslab-download/c78d4a054a24651594dbf8f9bddb6f4b/liveagent-support-portal-100x50.png.webp 100w, https://www.liveagent.ph/wp/urlslab-download/ac80506e1272e5b96107bd949fcc170e/liveagent-support-portal-50x25.png.webp 50w, https://www.liveagent.ph/wp/urlslab-download/a005b1932d35c28493d8149d6d8758e4/liveagent-support-portal-671x335.png.webp 671w, https://www.liveagent.ph/wp/urlslab-download/2ca8f36fd4a8c51d134219526046b59a/liveagent-support-portal-700x349.png.webp 700w, https://www.liveagent.ph/wp/urlslab-download/5152808c316607978089bc769beabe92/liveagent-support-portal-185x92.png.webp 185w, https://www.liveagent.ph/wp/urlslab-download/01e03eefb273563202529e8d61988e8f/liveagent-support-portal-110x55.png.webp 110w, https://www.liveagent.ph/wp/urlslab-download/3dfd2e35400f41a1c5b44a7307625f1f/liveagent-support-portal-485x242.png.webp 485w, https://www.liveagent.ph/wp/urlslab-download/6b59bd584b8e7849473c2f0cbeff0990/liveagent-support-portal.png.webp 1751w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/be4c8440891a3838dcccf70346a0d863/liveagent-support-portal-1024x511.png 1024w, https://www.liveagent.ph/wp/urlslab-download/925f8f6d2ae043be9a4ea0e72774999a/liveagent-support-portal-300x150.png 300w, https://www.liveagent.ph/wp/urlslab-download/b3ae4ecf94983dc10a2780cf94a05e89/liveagent-support-portal-768x383.png 768w, https://www.liveagent.ph/wp/urlslab-download/a6caf91ef77b179bf11b5cae3621f011/liveagent-support-portal-1536x767.png 1536w, https://www.liveagent.ph/wp/urlslab-download/d7b2cc853b816f45d5a06be97321ff92/liveagent-support-portal-100x50.png 100w, https://www.liveagent.ph/wp/urlslab-download/68a49c726bdd30a22221414d37ad7449/liveagent-support-portal-50x25.png 50w, https://www.liveagent.ph/wp/urlslab-download/f19e30aa096be080a6d108ca34eef28f/liveagent-support-portal-671x335.png 671w, https://www.liveagent.ph/wp/urlslab-download/5e8e9918441957b56899ed2a916c9fb9/liveagent-support-portal-700x349.png 700w, https://www.liveagent.ph/wp/urlslab-download/7ac5de7cbd12c6e48cab9ccd6e7264bf/liveagent-support-portal-185x92.png 185w, https://www.liveagent.ph/wp/urlslab-download/f393c8082235814ea81e6093325f8523/liveagent-support-portal-110x55.png 110w, https://www.liveagent.ph/wp/urlslab-download/9a7627b5191224ced0e185394da36209/liveagent-support-portal-485x242.png 485w, https://www.liveagent.ph/wp/urlslab-download/67fd6b6f54baad382f58679dc2ef8a5a/liveagent-support-portal.png 1751w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/0b8f6b9b98c4d6afa24ec78a58f6df57/liveagent-support-portal-1024x511.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="511" alt="Image of LiveAgent’s support portal containing technical support articles, video tutorials, and step-by-step guides" class="wp-image-880176" data-src="https://www.liveagent.ph/wp/urlslab-download/be4c8440891a3838dcccf70346a0d863/liveagent-support-portal-1024x511.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture></a></figure> <p>A knowledge base can be highly beneficial to:</p> <p><strong>Customers:</strong></p> <ul class="wp-block-list"> <li>Customers can access the knowledge base through self-service portals or websites, enabling them to find answers to their questions or troubleshoot common issues without contacting support.</li> <li>It saves them time and effort by providing instant access to information, reducing the wait time before support agents respond.</li> <li>A well-structured knowledge base can enhance the customer experience by empowering them to solve problems on their own and feel more engaged with the brand.</li> </ul> <p><strong>Support agents:</strong></p> <ul class="wp-block-list"> <li>Agents can use the knowledge base as a valuable resource during customer interactions, enabling them to quickly find precise and up-to-date information.</li> <li>It helps them provide consistent and accurate responses.</li> <li>They can also contribute to the KB by sharing their expertise and documenting their processes, which enriches the knowledge base and benefits the entire support team.</li> </ul> <p><strong>Employees and internal teams:</strong></p> <ul class="wp-block-list"> <li>A centralized KB provides access to training materials, onboarding documentation, and internal processes, fostering a culture of knowledge-sharing and continuous learning.</li> <li>It assists different departments within an organization, such as sales, marketing, and operations by keeping them informed about new product updates, features, or important company policies.</li> </ul> <p>If you want to learn more about help desk software and its benefits, you can check our separate article regarding this topic.</p> <h2 class="wp-block-heading" id="h-help-desk-or-service-desk-which-one-do-you-need">Help desk or service desk: which one do you need?</h2> <p>When it comes to choosing between a help desk and a service desk, it’s important to consider your specific industry, the size of your business, the scale of your operations, and your specific needs.</p> <h3 class="wp-block-heading" id="h-help-desk-software">Help desk software</h3> <ul class="wp-block-list"> <li>Suitable for small to medium-sized businesses or those focused primarily on customer support.</li> <li>Great for industries such as e-commerce, software-as-a-service (SaaS), retail, hospitality, or any business that deals with a significant volume of customer inquiries.</li> <li>If you are dealing with a large number of customer inquiries, a help desk can assist you with efficiently tracking and managing tickets.</li> <li>For those whose main goal is to ensure effective customer communication and provide prompt solutions to customer inquiries.</li> </ul> <p><strong>Our tip:</strong> When choosing between help desk software, look for essential features like ticket management, automation, easy integration with other tools and communication channels, and a user-friendly interface that supports efficient customer service.</p> <figure class="wp-block-video aligncenter no-borders"><video autoplay="" loop="" muted="" data-urlslabstyle="" style="opacity: 0;" data-src="https://www.liveagent.ph/wp/urlslab-download/d7f634b75dc7a74c0c7dcfaa829a816f/LiveAgent_HelpDesk.mp4" urlslab-lazy="yes" urlslab-id="50"></video></figure> <h3 class="wp-block-heading" id="h-service-desk-software">Service desk software</h3> <ul class="wp-block-list"> <li>It is a more comprehensive solution, ideal for larger enterprises or organizations with complex IT service management needs.</li> <li>Large organizations with multiple departments and diverse IT infrastructure can benefit from the advanced capabilities that ensure effective coordination across the business.</li> <li>Suitable for industries such as healthcare, finance, IT services, or any business where internal IT support and coordination are crucial.</li> <li>If you are looking for capabilities beyond just customer support, such as incident management, asset management, service level agreements (SLAs), and change management, a service desk software will be a better tool for your needs.</li> </ul> <p><strong>Our tip:</strong> When choosing a service desk software, look for features like ITIL compliance, inventory management, service catalog, and robust reporting capabilities to manage and optimize your IT services efficiently.</p> <h2 class="wp-block-heading" id="h-6-things-to-do-when-choosing-the-right-tools">6 things to do when choosing the right tools</h2> <p>Selecting and investing in the right type of software is important. With countless options available on the market, it’s important to approach the selection process strategically. Therefore, we want to give you some key considerations and steps to follow when choosing the right tools for your business needs.</p> <h3 class="wp-block-heading" id="h-assess-support-complexity">Assess support complexity</h3> <p>The level of support complexity can vary depending on factors such as the size of your company, the type of industry you operate in, the volume of incoming customer inquiries, or your IT service management requirements. Therefore, choosing a tool that matches your support complexity will ensure that you have all the necessary features and integrations to manage your operations. Taking this into account can minimize the risk of outgrowing the tool as your needs evolve.</p> <p>The complexity of support can impact your choice in several ways:</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Feature requirements:</strong> If your support needs are relatively straightforward, a help desk tool may be sufficient. However, if you have complex IT service management requirements, a service desk tool with advanced functionalities would be more suitable. In either case, don’t forget to provide proper employee training to ensure that your team can effectively utilize the tool and maximize its potential.</li> <li><strong>Workflow management:</strong> Complex processes often require more advanced workflow management capabilities. Service desks typically offer more advanced workflow automation features, allowing you to automate complex ticket routing or assignment processes. Help desks may have more limited options, better suited for simpler workflows.</li> <li><strong>Integration with other tools:</strong> If you have a complex IT infrastructure and need to integrate the support tool with systems like asset management, monitoring tools, or CMDB, a service desk tool will likely provide better capabilities.</li> </ul> </div> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2022/07/CRM-integrations-help-desk-software-homepage.png" data-lightbox="gallery" title="App - Uploads - 2022 - 07 - CRM Integrations Help Desk Software Homepage.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/59ff94994e9a25d4c7dae4cb8a5c5c8c/CRM-integrations-help-desk-software-homepage.png.webp 603w, https://www.liveagent.ph/wp/urlslab-download/6904a98ddc2932562885779cb02029a7/CRM-integrations-help-desk-software-homepage-300x225.png.webp 300w, https://www.liveagent.ph/wp/urlslab-download/8df5d817ad68a51cd023612dc82fea19/CRM-integrations-help-desk-software-homepage-67x50.png.webp 67w, https://www.liveagent.ph/wp/urlslab-download/37b0a1c2343f6b138076c1c0f54cb13a/CRM-integrations-help-desk-software-homepage-33x25.png.webp 33w, https://www.liveagent.ph/wp/urlslab-download/7174f0ad895bdd577b9a28ac85d9bda5/CRM-integrations-help-desk-software-homepage-447x335.png.webp 447w, https://www.liveagent.ph/wp/urlslab-download/916148b6d06094b0410f2e24dafd8af4/CRM-integrations-help-desk-software-homepage-534x400.png.webp 534w, https://www.liveagent.ph/wp/urlslab-download/0bd9d02362dc8392abeaf7eb56ec6dd8/CRM-integrations-help-desk-software-homepage-185x139.png.webp 185w, https://www.liveagent.ph/wp/urlslab-download/197af61d53f5411f23dc2723900baef6/CRM-integrations-help-desk-software-homepage-110x82.png.webp 110w, https://www.liveagent.ph/wp/urlslab-download/9a4249c94ba9c6752ed491d1f5733bf7/CRM-integrations-help-desk-software-homepage-485x364.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 603px) 100vw, 603px" type="image/webp"></source><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/55cdf6a3b22abfc12a5197946543d5ea/CRM-integrations-help-desk-software-homepage.png 603w, https://www.liveagent.ph/wp/urlslab-download/e7e39041921f8d32a2e9bbef8c55514d/CRM-integrations-help-desk-software-homepage-300x225.png 300w, https://www.liveagent.ph/wp/urlslab-download/debce662f2cbad44b7978b12236f27b1/CRM-integrations-help-desk-software-homepage-67x50.png 67w, https://www.liveagent.ph/wp/urlslab-download/4a99d7107604dc9abc111da55d85cc21/CRM-integrations-help-desk-software-homepage-33x25.png 33w, https://www.liveagent.ph/wp/urlslab-download/f710a5c3d65b7a7c32e14c86142e54a8/CRM-integrations-help-desk-software-homepage-447x335.png 447w, https://www.liveagent.ph/wp/urlslab-download/ff7d9276f9cf0f83cb6d8634b5e4be0f/CRM-integrations-help-desk-software-homepage-534x400.png 534w, https://www.liveagent.ph/wp/urlslab-download/27800d379ba2aa504715327a0fbe944e/CRM-integrations-help-desk-software-homepage-185x139.png 185w, https://www.liveagent.ph/wp/urlslab-download/99c9532aca931490b59e9b85224dcf9e/CRM-integrations-help-desk-software-homepage-110x82.png 110w, https://www.liveagent.ph/wp/urlslab-download/1835e8fdfd9b316434a4e9e2efb47a05/CRM-integrations-help-desk-software-homepage-485x364.png 485w" urlslab-lazy="yes" sizes="(max-width: 603px) 100vw, 603px"></source><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/59ff94994e9a25d4c7dae4cb8a5c5c8c/CRM-integrations-help-desk-software-homepage.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="603" height="452" alt="Example of few CRM integrations in LiveAgent" class="wp-image-714515" data-src="https://www.liveagent.ph/wp/urlslab-download/55cdf6a3b22abfc12a5197946543d5ea/CRM-integrations-help-desk-software-homepage.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a></figure> <h3 class="wp-block-heading" id="h-explore-automation-options">Explore automation options</h3> <p>Automation can significantly improve the efficiency and effectiveness of your operations because it allows you to reduce manual tasks and deliver faster resolutions. Here’s why you should consider automation:</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Efficiency and productivity:</strong> Automation can accelerate routine tasks, freeing up time for support agents to focus on more complex issues. By automating processes such as ticket routing or ticket assignment, you can ensure that all tickets are assigned to the right agents, reducing response and resolution times.</li> <li><strong>Consistency:</strong> Eliminate human errors and inconsistencies that can occur in manual processes. Automation ensures consistent adherence to service level agreements (SLAs) and accurate tracking of ticket progress.</li> <li><strong>Proactive support:</strong> You can provide proactive support by setting up trigger alerts or notifications for specific events or conditions. This allows you to address issues before they escalate, minimizing downtime and maintaining a high level of service availability.</li> </ul> </div> <h3 class="wp-block-heading" id="h-plan-for-growth">Plan for growth</h3> <p>It’s also very important to plan for the future and consider the potential growth of your business. The software you choose should be capable of accommodating your growing needs.</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Business growth:</strong> As your business grows, your support operations will more than likely experience an increase in incoming inquiries or management requirements. Therefore, you need a tool that can handle the growing volume of tickets, additional users, and more complex workflows. However, keep in mind that as your business grows and you require more from the tool, it may affect the pricing structure.</li> <li><strong>Scalability:</strong> Don’t forget to consider scalability factors such as user and ticket capacity, performance and response times, integration flexibility, and customization options. The tool you choose should be able to handle both your current needs and accommodate future growth. It should also be able to integrate smoothly with other systems and offer customization capabilities to adapt to evolving business requirements.</li> </ul> </div> <h3 class="wp-block-heading" id="h-gather-user-feedback">Gather user feedback</h3> <p>Gathering feedback provides valuable insights into the experiences and perspectives of current users, helping you make a decision about which tool will best meet the needs of your business. Here are some reasons why gathering user feedback matters and why it should be a consideration when choosing between help desk and service desk tools.</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Real-life user experience:</strong> Feedback from users provides real-life experiences from those who are actively using the tool. This can give you a better understanding of the tool’s strengths and weaknesses. It helps you get a more accurate picture of its overall performance.</li> <li><strong>Identifying pain points and limitations:</strong> Users can highlight any issues or limitations they have encountered while using the tool. Being aware of them in advance can help you understand potential challenges or areas that may not meet your expectations. This allows you to make an informed decision to prevent any potential frustrations down the line.</li> <li><strong>Feature requests:</strong> Feedback also gives you insights into features or functionalities that users may find are missing from the tool. This allows you to assess if the tool is evolving and adapting to changes in the industry.</li> </ul> </div> <figure class="wp-block-image aligncenter size-full no-borders"><a href="https://www.liveagent.com/app/uploads/2021/05/implement-customer-feedback-survey-LiveAgent.png" data-lightbox="gallery" title="App - Uploads - 2021 - 05 - Implement Customer Feedback Survey LiveAgent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/4b4c7d2a404c99230f87e168bffa322d/implement-customer-feedback-survey-LiveAgent.png.webp 840w, https://www.liveagent.ph/wp/urlslab-download/0655cb1408dd9f5611803de048b57921/implement-customer-feedback-survey-LiveAgent-300x175.png.webp 300w, https://www.liveagent.ph/wp/urlslab-download/416d86d139b8422c3a69a8fa82d18b3f/implement-customer-feedback-survey-LiveAgent-768x448.png.webp 768w, https://www.liveagent.ph/wp/urlslab-download/8b061145fb869aec7bc10629c1656943/implement-customer-feedback-survey-LiveAgent-86x50.png.webp 86w, https://www.liveagent.ph/wp/urlslab-download/22a85815644bdc5c5246e60405f213ad/implement-customer-feedback-survey-LiveAgent-43x25.png.webp 43w, https://www.liveagent.ph/wp/urlslab-download/b58456284b8530d963e7f0faf194a254/implement-customer-feedback-survey-LiveAgent-574x335.png.webp 574w, https://www.liveagent.ph/wp/urlslab-download/97311877dbd3a5ead956ef24a7656370/implement-customer-feedback-survey-LiveAgent-686x400.png.webp 686w, https://www.liveagent.ph/wp/urlslab-download/f4eb376ce8543788c8d96bfd17ea0255/implement-customer-feedback-survey-LiveAgent-185x108.png.webp 185w, https://www.liveagent.ph/wp/urlslab-download/35955edb90f87754e865aa57625212db/implement-customer-feedback-survey-LiveAgent-110x64.png.webp 110w, https://www.liveagent.ph/wp/urlslab-download/180d86d820e21e1858e7f3b4939f8f63/implement-customer-feedback-survey-LiveAgent-485x283.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 840px) 100vw, 840px" type="image/webp"></source><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/00175b70c56290dde627ddf24a0320a6/implement-customer-feedback-survey-LiveAgent.png 840w, https://www.liveagent.ph/wp/urlslab-download/4fb7372f31e64e7b6f99b652388710e1/implement-customer-feedback-survey-LiveAgent-300x175.png 300w, https://www.liveagent.ph/wp/urlslab-download/47a3d662c2390bbff9dfd04da5bdc4cf/implement-customer-feedback-survey-LiveAgent-768x448.png 768w, https://www.liveagent.ph/wp/urlslab-download/88b05ee00fe10773d4b4713a1415a48d/implement-customer-feedback-survey-LiveAgent-86x50.png 86w, https://www.liveagent.ph/wp/urlslab-download/37e9699a701794da8e4aa94a4c5b34cf/implement-customer-feedback-survey-LiveAgent-43x25.png 43w, https://www.liveagent.ph/wp/urlslab-download/7214e005d8815a80f57e76270a294209/implement-customer-feedback-survey-LiveAgent-574x335.png 574w, https://www.liveagent.ph/wp/urlslab-download/f2c62f790cebfca851b5e229f52861e9/implement-customer-feedback-survey-LiveAgent-686x400.png 686w, https://www.liveagent.ph/wp/urlslab-download/2300dbb9c8663141d8cc60cf428230aa/implement-customer-feedback-survey-LiveAgent-185x108.png 185w, https://www.liveagent.ph/wp/urlslab-download/7adae7310c994df8575aee64e95b25d1/implement-customer-feedback-survey-LiveAgent-110x64.png 110w, https://www.liveagent.ph/wp/urlslab-download/c922409492f184939611ae794d82c548/implement-customer-feedback-survey-LiveAgent-485x283.png 485w" urlslab-lazy="yes" sizes="(max-width: 840px) 100vw, 840px"></source><source data-srcset="https://www.liveagent.ph/wp/urlslab-download/4b4c7d2a404c99230f87e168bffa322d/implement-customer-feedback-survey-LiveAgent.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="840" height="490" alt="Implement customer feedback survey in LiveAgent" class="wp-image-263682" data-src="https://www.liveagent.ph/wp/urlslab-download/00175b70c56290dde627ddf24a0320a6/implement-customer-feedback-survey-LiveAgent.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a></figure> <h3 class="wp-block-heading" id="h-check-itil-compatibility">Check ITIL compatibility</h3> <p>ITIL (Information Technology Infrastructure Library) is a widely recognized framework that provides best practices for IT service management. Checking the ITIL compatibility ensures that the tool aligns with industry standards and supports the implementation of ITIL processes in your organization. Here’s why it’s important:</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Consistency:</strong> Ensure that your service desk follows established processes and practices outlined by ITIL. This helps standardize your IT service management approach across the organization and ensures consistent delivery of services and support.</li> <li><strong>Efficient workflows:</strong> ITIL provides well-defined workflows for incident reporting and management, problem management, change management, and other processes. A tool that is ITIL compatible makes it easier to implement and automate these processes, which improves efficiency, reduces manual effort, and ensures adherence to ITIL guidelines.</li> <li><strong>Compliance:</strong> Many businesses, especially those operating in heavily regulated industries, may be required to comply with specific standards and undergo audits. Implementing ITIL processes can help demonstrate compliance and provide evidence of adherence to industry best practices during audits.</li> </ul> </div> <h3 class="wp-block-heading" id="h-regularly-improve-processes">Regularly improve processes</h3> <p>Improving your processes on a regular basis is essential for businesses to stay competitive and meet the changing needs of customers. This is why you should prioritize process improvement and why the tool you choose needs to be adaptable to these changes:</p> <div class="wp-block-group bullet-list__first is-layout-flow wp-block-group-is-layout-flow"> <ul class="wp-block-list"> <li><strong>Continuous improvement:</strong> Businesses should strive for continuous improvement to enhance customer satisfaction, adapt to evolving market dynamics, increase employee productivity, and reduce costs. To achieve optimal performance, businesses should regularly evaluate and improve processes that can help identify inefficiencies, eliminate bottlenecks, and streamline workflows.</li> <li><strong>Changing needs:</strong> As your business grows and the market changes, new challenges arise, and customer expectations change. By constantly improving processes, you can ensure that you will be able to align your support operations or IT service management with these changing needs.</li> <li><strong>Flexibility and adaptability:</strong> The tool you decide to implement should be able to adapt to your changing processes and requirements. It should come equipped with customization options, workflow flexibility, and scalability to accommodate improvements. This ensures that the tool remains an effective solution even when your operations evolve.</li> <li><strong>Collaboration:</strong> The software should facilitate seamless collaboration and communication, allowing teams to work together. Look for features like internal notes, collaboration tools, and reporting capabilities that enable effective teamwork and communication.</li> </ul> </div> <h2 class="wp-block-heading" id="h-conclusion">Conclusion</h2> <p>In conclusion, understanding the difference between service desk vs helpdesk is crucial for businesses to effectively manage their support operations. Help desk tools are focused primarily on customer service and are ideal for businesses that prioritize efficient communication with customers. On the other hand, service desk tools provide a more comprehensive solution, catering to complex IT service management needs within larger enterprises.</p> <p>Both types of tools offer valuable benefits, such as streamlined communication, efficient workflows, and self-service capabilities. When choosing between these tools, it is important to assess the complexity of your support operations and consider the specific needs of your business. Factors such as the type of industry, business size, growth potential, desired automation capabilities, and ITIL compatibility should be taken into account.</p> <p>To make the right decision, consider gathering feedback from existing users, reading reviews, and taking advantage of trial periods offered by software providers.</p> <p>LiveAgent offers a comprehensive and user-friendly help desk software that aligns with the needs of businesses of all sizes. You can try our 30-day free trial and experience the benefits of LiveAgent firsthand. Take the next step to optimize your support operations and deliver exceptional customer experiences.</p> <div class="BlockDiscover BlockDiscover--discover" style="" urlslab-lazy-bgimage="https://www.liveagent.ph/app/themes/liveagent/assets/images/cta_new_bg.svg"> <p class="BlockDiscover__title">Struggling to manage customer inquiries efficiently?</p> <p class="BlockDiscover__text">Experience the power of LiveAgent's help desk software with our 30-day free trial and provide exceptional customer experiences.</p> <div class="BlockDiscover__buttons"> <a href="/pagsubok/" class="Button Button--knockout" title="Mag-sign up ngayon sa LiveAgent para sa isang 14 o 30-araw na libreng pagsubok at maranasan ang lahat ng tampok ng Large plan nang walang bayad o obligasyon. Hindi kailangan ng credit card! Pumili ng iyong subdomain at datacenter location. 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Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="tl" onover-preload="1"><span>Balik sa academy</span></a> <a href="/pagsubok/" class="Button Button--full" title="Mag-sign up ngayon sa LiveAgent para sa isang 14 o 30-araw na libreng pagsubok at maranasan ang lahat ng tampok ng Large plan nang walang bayad o obligasyon. Hindi kailangan ng credit card! Pumili ng iyong subdomain at datacenter location. 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Tingnan kung paano makakatugma ang LiveAgent sa iyong mga kinakailangan at mapapabuti ang iyong suporta sa kustomer." data-src="https://assets.flowhunt.io/screenshots/20fd6915b21f110e/fa8a394b0554d916/1728907278_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ph/industriya/" title="Ang LiveAgent ay nagagawang tuparin ang mga kinakailangan ng ilang nasasakupan ng negosyo. Tingnan kung paano makakatugma ang LiveAgent sa iyong mga kinakailangan at mapapabuti ang iyong suporta sa kustomer." hreflang="tl" onover-preload="1">Isang solusyon sa help desk para sa iba't ibang mga industriya</a></p><p class="urlslab-rel-res-item-summary">Tuklasin kung paano nakakatulong ang LiveAgent sa iba't ibang industriya sa pamamagitan ng mga testimonya at kaso ng paggamit. Subukan ang aming omnichannel help desk software na may libreng 14 o 30 araw na trial, at pagbutihin ang iyong suporta sa kustomer. Alamin kung paano ito umaangkop sa mga sektor tulad ng automotive, banking, e-commerce, at marami pang iba.</p><a href="https://www.liveagent.ph/industriya/" title="Ang LiveAgent ay nagagawang tuparin ang mga kinakailangan ng ilang nasasakupan ng negosyo. Tingnan kung paano makakatugma ang LiveAgent sa iyong mga kinakailangan at mapapabuti ang iyong suporta sa kustomer." class="urlslab-rel-res-item-arrow" hreflang="tl" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ph/teamwork-desk-alternative/" title="Naghahanap ka ba sa Teamwork Desk ng isang alternatibong software para sa customer support? Subukin ang LiveAgent na may libreng 14 araw na trial ngayon." hreflang="tl" onover-preload="1"><img alt="Naghahanap ka ba sa Teamwork Desk ng isang alternatibong software para sa customer support? Subukin ang LiveAgent na may libreng 14 araw na trial ngayon." data-src="https://www.liveagent.ph/wp/urlslab-download/7635d8018e68f57d45fcd4df4c64eeb1/1728927259_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ph/teamwork-desk-alternative/" title="Naghahanap ka ba sa Teamwork Desk ng isang alternatibong software para sa customer support? Subukin ang LiveAgent na may libreng 14 araw na trial ngayon." hreflang="tl" onover-preload="1">Naghahanap ka ba ng isang alternatibo sa Teamwork Desk?</a></p><p class="urlslab-rel-res-item-summary">Subukan ang LiveAgent bilang alternatibo sa Teamwork Desk at maranasan ang aming omnichannel ticketing system, mga advanced na feature, at help desk tools. Magbigay ng multi-channel support at palakasin ang inyong customer service team gamit ang pinakamabilis na real-time chat widget. Simulan ang iyong libreng 14-araw na trial ngayon at magbigay ng natatanging suporta sa inyong mga customer!</p><a href="https://www.liveagent.ph/teamwork-desk-alternative/" title="Naghahanap ka ba sa Teamwork Desk ng isang alternatibong software para sa customer support? Subukin ang LiveAgent na may libreng 14 araw na trial ngayon." class="urlslab-rel-res-item-arrow" hreflang="tl" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ph/glossary-customer-support/desk-support/" title="Pinamamahalaan ng desk support ang iba-ibang uri ng komunikasyon tulad ng emails, chat messages, tweets, at iba pa. Ang ilang help desk software ay puwede ring makuha nang libre." hreflang="tl" onover-preload="1"><img alt="Pinamamahalaan ng desk support ang iba-ibang uri ng komunikasyon tulad ng emails, chat messages, tweets, at iba pa. Ang ilang help desk software ay puwede ring makuha nang libre." data-src="https://assets.flowhunt.io/screenshots/20fd6915b21f110e/11604499f004ad76/1729104318_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ph/glossary-customer-support/desk-support/" title="Pinamamahalaan ng desk support ang iba-ibang uri ng komunikasyon tulad ng emails, chat messages, tweets, at iba pa. Ang ilang help desk software ay puwede ring makuha nang libre." hreflang="tl" onover-preload="1">Desk support</a></p><p class="urlslab-rel-res-item-summary">Discover how LiveAgent's desk support can elevate your customer service experience! Providing essential information and support, it boosts customer satisfaction with top-notch organization and skills. Explore our free trial and see how our help desk software offers seamless communication across emails, chats, and more, ensuring your business thrives. Join our community of satisfied clients today!</p><a href="https://www.liveagent.ph/glossary-customer-support/desk-support/" title="Pinamamahalaan ng desk support ang iba-ibang uri ng komunikasyon tulad ng emails, chat messages, tweets, at iba pa. Ang ilang help desk software ay puwede ring makuha nang libre." class="urlslab-rel-res-item-arrow" hreflang="tl" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.ph/ticketing-software/" title="Diskubrehin ang selection ng ticketing software na pinakamadalas gamitin sa market ngayon. Pumili ng ideyal na ticketing tool at itaas nang todo ang customer service ninyo." hreflang="tl" onover-preload="1"><img alt="Diskubrehin ang selection ng ticketing software na pinakamadalas gamitin sa market ngayon. Pumili ng ideyal na ticketing tool at itaas nang todo ang customer service ninyo." data-src="https://assets.flowhunt.io/screenshots/20fd6915b21f110e/b021ad8ca6e23075/1728907316_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.ph/ticketing-software/" title="Diskubrehin ang selection ng ticketing software na pinakamadalas gamitin sa market ngayon. Pumili ng ideyal na ticketing tool at itaas nang todo ang customer service ninyo." hreflang="tl" onover-preload="1">Ticketing software</a></p><p class="urlslab-rel-res-item-summary">Discover the top 20 ticketing software of 2024 with comprehensive price comparisons. Experience seamless customer care across all channels with LiveAgent's intuitive ticketing system, offering 24/7 support and no setup fees. Start a free trial without a credit card and empower your support team with advanced tools and features. Elevate customer satisfaction with faster support, live chat, and more. Explore how LiveAgent can transform your customer service experience today!</p><a href="https://www.liveagent.ph/ticketing-software/" title="Diskubrehin ang selection ng ticketing software na pinakamadalas gamitin sa market ngayon. Pumili ng ideyal na ticketing tool at itaas nang todo ang customer service ninyo." class="urlslab-rel-res-item-arrow" hreflang="tl" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/pagsubok/" class="Button Button--full" title="Mag-sign up ngayon sa LiveAgent para sa isang 14 o 30-araw na libreng pagsubok at maranasan ang lahat ng tampok ng Large plan nang walang bayad o obligasyon. Hindi kailangan ng credit card! Pumili ng iyong subdomain at datacenter location. Subukan ang pinakamahusay na help desk software at pagbutihin ang iyong customer service." hreflang="tl" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Gusto mo bang matuto nang higit pa tungkol sa LiveAgent? Humiling ng libreng demo para matuto pa tungkol sa LiveAgent at kung paano ito makakatulong sa iyong magtagumpay." hreflang="tl" onover-preload="1"> <span>Mag-iskedyul ng demo</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/award/" title="Capterra" hreflang="tl" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.ph/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/award/" title="G2 Crowd" hreflang="tl" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; 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transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture> </div> </div> </section> <script> function showGoodHands() { const goodhands = document.querySelector('.GoodHands'); goodhands.classList.remove('hidden'); } window.addEventListener('load', () => { showGoodHands(); window.removeEventListener('load', showGoodHands); }); </script> <footer class="Footer urlslab-skip-keywords urlslab-skip-fragment" data-scrollsidebars="true" style="" urlslab-lazy-bgimage="https://www.liveagent.ph/app/themes/liveagent/assets/images/footer-bg.svg"> <div class="Footer__top"> <div class="wrapper"> <div class="Footer__top__row"> <div class="Footer__top__column"> <div class="nav_menu-105 widget_nav_menu"><div class="Footer__top__column__title Footer__top__column__title--image h5"><img alt="LiveAgent" data-src="https://www.liveagent.ph/app/themes/liveagent/assets/images/logo_liveagent_light.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44">LiveAgent</div><div class="menu-footer-top-liveagent-tagalog-container"><ul id="menu-footer-top-liveagent-tagalog" class="menu"><li id="menu-item-748532"><a href="https://www.liveagent.ph/demo/" title="Gusto mo bang matuto nang higit pa tungkol sa LiveAgent? Humiling ng libreng demo para matuto pa tungkol sa LiveAgent at kung paano ito makakatulong sa iyong magtagumpay." hreflang="tl" onover-preload="1">Demo</a></li> <li id="menu-item-932464"><a href="https://www.liveagent.ph/pagpresyo/" title="Discover LiveAgent's flexible pricing plans starting at just $9 per month! Enjoy a 14 or 30-day free trial with no credit card needed. Choose from Small, Medium, Large, or Enterprise plans, each offering unique features like live chat, email ticketing, and AI assistance. Get 2 months free on annual billing and cancel anytime. Perfect for businesses of any size looking to enhance customer support. Explore our plans and find the right fit for your team today!" hreflang="tl" onover-preload="1">Presyo</a></li> <li id="menu-item-748534"><a href="https://www.liveagent.ph/feature/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="tl" onover-preload="1">Mga feature</a></li> <li id="menu-item-748535"><a href="https://www.liveagent.ph/integration/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="tl" onover-preload="1">Mga integration</a></li> <li id="menu-item-454859"><a href="https://www.liveagent.ph/alternatibo/" title="Ang magaling na customer service ay nagsisimula sa paggamit ng mahusay na helpdesk software. Subukan ang LiveAgent na may 14-araw na libreng trial. Magtaguyod ng magandang ugnayan, dagdagan ang loyalty at sales." hreflang="tl" onover-preload="1">Alternatives</a></li> <li id="menu-item-818043"><a href="https://www.liveagent.com/tour/" title="Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service." hreflang="en-US" onover-preload="1">Tour</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-107 widget_nav_menu"><div class="Footer__top__column__title h5">Support</div><div class="menu-footer-top-support-tagalog-container"><ul id="menu-footer-top-support-tagalog" class="menu"><li id="menu-item-454835"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Support portal</a></li> <li id="menu-item-454837"><a href="https://www.liveagent.ph/paglipat/" title="Madali lang ang paglipat sa Liveagent gamit ang isa sa aming pre-built plugins. Available sa 43 na iba't ibang wika ang Liveagent at sumusuporta ito ng mga widget na maisasalin sa mga wikang ito. May alok na forever free plan ang Liveagent at tatlong plano sa murang halaga." hreflang="tl" onover-preload="1">Data migration</a></li> <li id="menu-item-454838"><a href="https://status.liveagent.com/" title="Check the real-time status of LiveAgent services. All systems are operating normally, including admin panel, call and video functions, ticket operations, and email services. Stay updated with the latest service status." hreflang="en">System status</a></li> <li id="menu-item-454840"><a href="https://changelog.liveagent.com/" title="Discover the latest updates and improvements in LiveAgent's changelog. Stay informed about new features, bug fixes, and enhancements to optimize your customer service experience. Visit now for detailed insights!" hreflang="en">Change log</a></li> <li id="menu-item-454841"><a href="https://www.liveagent.ph/humiling-ng-panukala/" title="Kailangan mo ba ng mga kongkretong sagot sa mga tukoy na katanungan tungkol sa aming software? Tawagan kami at makikipag-ugnayan kami sa iyo na may mga sagot nang direkta." hreflang="tl" onover-preload="1">Request for proposal</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-108 widget_nav_menu"><div class="Footer__top__column__title h5">Kompanya</div><div class="menu-footer-top-company-tagalog-container"><ul id="menu-footer-top-company-tagalog" class="menu"><li id="menu-item-454895"><a href="https://www.liveagent.ph/tungkol-sa/tungkol-sa-liveagent/" title="Alamin kung paano ang LiveAgent, ang orihinal na help desk software mula 2004, ay nagbigay ng makabagong solusyon sa customer support na may live chat at ticketing. Sumali sa 150 milyong gumagamit at 40,000 negosyo sa buong mundo. Tuklasin ang aming misyon na gawing abot-kaya at kapaki-pakinabang ang customer service. Mag-sign up para sa aming 14-day free trial at magbigay ng mahusay na serbisyo sa kustomer!" hreflang="tl" onover-preload="1">Tungkol sa amin</a></li> <li id="menu-item-454897"><a href="https://www.liveagent.ph/award/" title="Alamin kung bakit ang LiveAgent ay kinikilala bilang lider sa help desk at customer service software; na may mga award mula sa Software Advice, Capterra, at GetApp. Walang setup fee, 24/7 customer support, at libreng 14-araw na trial na walang credit card kinakailangan. Magsimula ngayon!" hreflang="tl" onover-preload="1">Awards at certificates</a></li> <li id="menu-item-748521"><a href="https://www.liveagent.ph/success-story/" title="Ang tekstong ito ay naglalarawan ng iba't ibang kumpanya tulad ng FrëschKëscht, Post Affiliate Pro, ZľavaDňa, Websupport, SolidTrust Pay, Slido, Refresher, Ready2Order, Nutricia, Martinus, L&L Europe, at Huawei. Ibinabahagi ng tekstong ito ang mga detalye tungkol sa kanilang mga produkto at serbisyo." hreflang="tl" onover-preload="1">Customer review</a></li> <li id="menu-item-953269"><a href="https://www.liveagent.ph/integration/#voip-partners-tl" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="tl" onover-preload="1">VoIP Partners</a></li> <li id="menu-item-454900"><a href="https://www.liveagent.ph/affiliate-program/" title="Join the LiveAgent Affiliate Program and enjoy real-time reports on sales, traffic, and performance. Boost your earnings with a trusted partner in customer service solutions. Sign up today!" hreflang="tl" onover-preload="1">Affiliate program</a></li> <li id="menu-item-748523"><a href="https://www.liveagent.com/about/impressum/" title="Explore LiveAgent's Impressum page for essential business details of Quality Unit, s.r.o. in Bratislava, Slovakia, including CEO contacts, registration info, and identification numbers. Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Impressum</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-109 widget_nav_menu"><div class="Footer__top__column__title h5">Learn</div><div class="menu-footer-top-learn-tagalog-container"><ul id="menu-footer-top-learn-tagalog" class="menu"><li id="menu-item-748524"><a href="https://www.liveagent.ph/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="tl" onover-preload="1">Blog</a></li> <li id="menu-item-748526"><a href="https://www.liveagent.ph/glossary-customer-support/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="tl" onover-preload="1">Glossary</a></li> <li id="menu-item-748528"><a href="https://www.liveagent.ph/academy/" title="Would you like to improve your knowledge about customer service? Check out our extensive guides, tips & tricks inside LiveAgent academy." hreflang="tl" onover-preload="1">Academy</a></li> <li id="menu-item-748529"><a href="https://www.liveagent.ph/template/" title="Discover a variety of email templates at LiveAgent, designed to enhance customer engagement and satisfaction. From business campaigns to customer service responses, our templates are crafted to improve communication and efficiency. Boost your marketing efforts, onboard clients seamlessly, and maintain customer loyalty with our expertly curated templates. Visit now to transform your email strategy!" hreflang="tl" onover-preload="1">Templates</a></li> <li id="menu-item-454883"><a href="https://www.liveagent.ph/pagsubok-sa-pagtatype/" title="Subukan ang iyong mga kasanayan sa pagta-type gamit ang libreng pagsubok sa pagta-type ng LiveAgent. Alamin ang bilis ng iyong pagta-type sa loob ng ilang minuto at magsanay nang libre upang mapabuti." hreflang="tl" onover-preload="1">Typing test</a></li> <li id="menu-item-748531"><a href="https://www.liveagent.com/costs-calculator/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="en-US" onover-preload="1">Costs Calculator</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-161 widget_nav_menu"><div class="Footer__top__column__title h5">Popular</div><div class="menu-footer-top-popular-tagalog-container"><ul id="menu-footer-top-popular-tagalog" class="menu"><li id="menu-item-953272"><a href="https://www.liveagent.com/knowledge-base-software/" title="Discover the top 20 knowledge base software for 2024, exploring features, benefits, pricing, and expert tips for choosing the best solution for your business. Get insights on how knowledge base software works and a recommendation for LiveAgent's free trial." hreflang="en-US" onover-preload="1">Knowledge base software</a></li> <li id="menu-item-748538"><a href="https://www.liveagent.ph/software-serbisyong-kustomer/" title="Tuklasin ang 20 pinakamahusay na software ng serbisyong kustomer ng 2022 sa LiveAgent! Alamin ang benepisyo at pangunahing tampok ng mga kasangkapang ito tulad ng LiveAgent, Freshdesk, at Zoom upang mapalakas ang ugnayan sa kustomer, mapabilis ang paglutas ng isyu, at mapahusay ang kasiyahan ng kustomer." hreflang="tl" onover-preload="1">Customer service software</a></li> <li id="menu-item-748539"><a href="https://www.liveagent.com/blog/best-voip-phone-systems-and-integrations/" title="Explore the top 20 VoIP phone systems and integrations for 2024 to enhance your business communications. Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. 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Mas madali ang pag-manage ng inbound customer communications, pagpapahusay ng performance ng inyong support team, at pag-generate ng mas maraming inbound sales." hreflang="tl" onover-preload="1">Inbound call center software</a></li> <li id="menu-item-748542"><a href="https://www.liveagent.ph/software-ng-pamamahala-sa-reklamo/" title="Ang LiveAgent ay isang fully-featured na sistema sa pamamahala ng reklamo ng kustomer. Nagbibigay ito ng isang all-in-one na help desk solution na nagi-streamline ng iyong mga channel sa komunikasyon." hreflang="tl" onover-preload="1">Complaint management system</a></li> <li id="menu-item-748543"><a href="https://www.liveagent.com/blog/best-client-portal-software/" title="Client portal software showcases a customer-centric approach. 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