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Refund policy – PBSBiotech

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({numOfItem})","quote_widget_background":"#000","quote_widget_color":"#fff","quote_widget_position":"#000","enable_custom_price":"0","button_background":"","button_color":"","buttonfont":"px","popup_primary_bg_color":"#5b227d","appearance":[],"continue_shopping":"https:\/\/98dc59-0d.myshopify.com\/collections\/all","collection_variant_selector":"1"}} window.GRFQConfigs = window.GRFQConfigs || {}; GRFQConfigs.classes = { rfqButton: 'rfq-btn', rfqCollectionButton: 'rfq-collection-btn', rfqCartButton: 'rfq-btn-cart', rfqLoginButton: 'grfq-login-to-see-price-btn', rfqTheme: 'rfq-theme', rfqHidden: 'rfq-hidden', rfqHidePrice: 'GRFQHidePrice', rfqHideAtcBtn: 'GRFQHideAddToCartButton', rfqHideBuynowBtn: 'GRFQHideBuyNowButton', rfqCollectionContent: 'rfq-collection-content', rfqCollectionLoaded: 'rfq-collection-loaded', rfqCollectionItem: 'rfq-collection-item', rfqCollectionVariantSelector: 'rfq-variant-id', rfqSingleProductForm: 'rfq-product-form', rfqCollectionProductForm: 'rfq-collection-form', rfqFeatureProductForm: 'rfq-feature-form', rfqQuickviewProductForm: 'rfq-quickview-form', rfqCollectionActivator: 'rfq-variant-selector' } GRFQConfigs.selector = { productForm: [ ".home-product form[action*=\"/cart/add\"]", ".shop-product form[action*=\"/cart/add\"]", "#shopify-section-featured-product form[action*=\"/cart/add\"]", "form.apb-product-form", ".product-form__buy-buttons form[action*=\"/cart/add\"]", "product-form form[action*=\"/cart/add\"]", ".product-form form[action*=\"/cart/add\"]", ".product-page form[action*=\"/cart/add\"]", ".product-add form[action*=\"/cart/add\"]", "[id*=\"ProductSection--\"] form[action*=\"/cart/add\"]", "form#add-to-cart-form", "form.sf-cart__form", "form.productForm", "form.product-form", "form.product-single__form", "form.shopify-product-form:not(#product-form-installment)", "form.atc-form", "form.atc-form-mobile", "form[action*=\"/cart/add\"]:not([hidden]):not(#product-form-installment)" ], addtocart_selector: "#shopify_add_to_cart,.product-form .btn-cart,.js-product-button-add-to-cart,.shopify-product-form .btn-addtocart,#product-add-to-cart,.shopify-product-form .add_to_cart,.product-details__add-to-cart-button,.shopify-product-form .product-submit,.product-form__cart-buttons,.shopify-product-form input[type=\"submit\"],.js-product-form button[type=\"submit\"],form.product-purchase-form button[type=\"submit\"],#addToCart,#AddToCart,[data-btn-type=\"add-to-cart\"],.default-cart-button__button,.shopify-product-form button[data-add-to-cart],form[data-product-form] .add-to-cart-btn,.product__submit__add,.product-form .add-to-cart-button,.product-form__cart-submit,.shopify-product-form button[data-product-add],#AddToCart--product-template,.product-buy-buttons--cta,.product-form__add-btn,form[data-type=\"add-to-cart-form\"] .product__add-to-cart,.productForm .productForm-submit,.ProductForm__AddToCart,.shopify-product-form .btn--add-to-cart,.ajax-product-form button[data-add-to-cart],.shopify-product-form .product__submit__add,form[data-product-form] .add-to-cart,.product-form .product__submit__add,.shopify-product-form button[type=\"submit\"][data-add-button],.product-form .product-form__add-button,.product-form__submit,.product-single__form .add-to-cart,form#AddToCartForm button#AddToCart,form.shopify-product-form button.add-to-cart,form[action*=\"/cart/add\"] [name=\"add\"],form[action*=\"/cart/add\"] button#AddToCartDesk, form[data-product-form] button[data-product-add], .product-form--atc-button[data-product-atc], .globo-validationForm, button.single_add_to_cart_button, input#AddToCart-product-template, button[data-action=\"add-to-cart\"], .product-details-wrapper .add-to-cart input, form.product-menu-form .product-menu-button[data-product-menu-button-atc], .product-add input#AddToCart, #product-content #add-to-cart #addToCart, .product-form-submit-wrap .add-to-cart-button, .productForm-block .productForm-submit, .btn-wrapper-c .add, .product-submit input.add-to-cart, .form-element-quantity-submit .form-element-submit-button, .quantity-submit-row__submit input, form#AddToCartForm .product-add input#addToCart, .product__form .product__add-to-cart, #product-description form .product-add .add, .product-add input.button.product-add-available, .globo__validation-default, #product-area .product-details-wrapper .options .selector-wrapper .submit,.product_type_simple add_to_cart_button,.pr_atc,.js-product-button-add-to-cart,.product-cta,.tt-btn-addtocart,.product-card-interaction,.product-item__quick-form,.product--quick-add,.btn--quick[data-add-to-cart],.product-card-btn__btn,.productitem--action-atc,.quick-add-btn,.quick-add-button,.product-item__quick-add-button,add-to-cart,.cartButton,.product_after_shop_loop_buttons,.quick-buy-product-form .pb-button-shadow,.product-form__submit,.quick-add__submit,.product__submit__add,form #AddToCart-product-template, form #AddToCart, form #addToCart-product-template, form .product__add-to-cart-button, form .product-form__cart-submit, form .add-to-cart, form .cart-functions > button, form .productitem--action-atc, form .product-form--atc-button, form .product-menu-button-atc, form .product__add-to-cart, form .add-to-cart-button, form #addToCart, form .product-detail__form__action > button, form .product-form-submit-wrap > input, form .product-form input[type=\"submit\"], form input.submit, form .add_to_cart, form .product-item-quick-shop, form #add-to-cart, form .productForm-submit, form .add-to-cart-btn, form .product-single__add-btn, form .quick-add--add-button, form .product-page--add-to-cart, form .addToCart, form .product-form .form-actions, form .button.add, form button#add, form .addtocart, form .AddtoCart, form .product-add input.add, form button#purchase, form[action*=\"/cart/add\"] button[type=\"submit\"], form .product__form button[type=\"submit\"], form #AddToCart--product-template", addToCartTextElement: "[data-add-to-cart-text], [data-button-text], .button-text, *:not(.icon):not(.spinner):not(.no-js):not(.spinner-inner-1):not(.spinner-inner-2):not(.spinner-inner-3)", collectionProductForm: ".spf-product__form, form[action*=\"/cart/add\"]", collectionAddToCartSelector: ".collectionPreorderAddToCartBtn, [type=\"submit\"]:not(.quick-add__submit), [name=\"add\"]:not(.quick-add__submit), .add-to-cart-btn, .pt-btn-addtocart, .js-add-to-cart, .tt-btn-addtocart, .spf-product__form-btn-addtocart, .ProductForm__AddToCart, button.gt_button.gt_product-button--add-to-cart, .button--addToCart", productCollectionItem: ".grid__item, .product-item, .card > .card__content .card__information,.collection-product-card,.sf__pcard,.product-item__content,.products .product-col,.pr_list_item,.pr_grid_item,.product-wrap,.tt-layout-product-item .tt-product,.products-grid .grid-item,.product-grid .indiv-product, .product-list [data-product-item],.product-list .product-block,.collection-products .collection-product,.collection__grid-loop .product-index,.product-thumbnail[data-product-thumbnail],.filters-results .product-list .card,.product-loop .product-index,#main-collection-product-grid .product-index,.collection-container .product,.featured-collection .product,.collection__grid-item,.collection-product,[data-product-grid-item],.product-grid-item.product-grid-item--featured,.collection__products .product-grid-item, .collection-alternating-product,.product-list-item, .collection-product-grid [class*=\"column\"],.collection-filters .product-grid-item, .featured-collection__content .featured-collection__item,.collection-grid .grid-item.grid-product,#CollectionProductGrid .collection-list li,.collection__products .product-item,.collection__products .product-item,#main-collection-product-grid .product-loop__item,.product-loop .product-loop__item, .products #ajaxSection c:not(.card-price),#main-collection-products .product,.grid.gap-theme > li,.mainCollectionProductGrid .grid .block-product,.collection-grid-main .items-start > .block, .s-collection__products .c-product-item,.products-grid .product,[data-section-type=\"collection\"] .group.block,.blocklayout .block.product,.sf__pcard,.product-grid .product-block,.product-list .product-block .product-block__inner, .collection.grid .product-item .product-item__wrapper,.collection--body--grid .product--root,.o-layout__item .product-card,.productgrid--items .productgrid--item .productitem,.box__collection,.collection-page__product,.collection-grid__row .product-block .product-block__inner,.ProductList .Grid__Cell .ProductItem .ProductItem__Wrapper,.items .item .item__inner,.grid-flex .product-block,.product-loop .product,.collection__products .product-tile,.product-list .product-item, .product-grid .grid-item .grid-item__content,.collection .product-item, .collection__grid .product-card .product-card-info,.collection-list .block,.collection__products .product-item,.product--root[data-product-view=grid],.grid__wrapper .product-loop__item,.collection__list-item, #CollectionSection .grid-uniform .grid-item, #shopify-section-collection-template .product-item, .collections__products .featured-collections__item, .collection-grid-section:not(.shopify-section),.spf-product-card,.product-grid-item,.productitem, .type-product-grid-item, .product-details, .featured-product-content", productCollectionHref: "h3[data-href*=\"/products/\"], div[data-href*=\"/products/\"], a.product-block__link[href*=\"/products/\"], a.indiv-product__link[href*=\"/products/\"], a.thumbnail__link[href*=\"/products/\"], a.product-item__link[href*=\"/products/\"], a.product-card__link[href*=\"/products/\"], a.product-card-link[href*=\"/products/\"], a.product-block__image__link[href*=\"/products/\"], a.stretched-link[href*=\"/products/\"], a.grid-product__link[href*=\"/products/\"], a.product-grid-item--link[href*=\"/products/\"], a.product-link[href*=\"/products/\"], a.product__link[href*=\"/products/\"], a.full-unstyled-link[href*=\"/products/\"], a.grid-item__link[href*=\"/products/\"], a.grid-product__link[href*=\"/products/\"], a[data-product-page-link][href*=\"/products/\"], a[href*=\"/products/\"]:not(.logo-bar__link,.ButtonGroup__Item.Button,.menu-promotion__link,.site-nav__link,.mobile-nav__link,.hero__sidebyside-image-link,.announcement-link,.breadcrumbs-list__link,.single-level-link,.d-none,.icon-twitter,.icon-facebook,.icon-pinterest,#btn,.list-menu__item.link.link--tex,.btnProductQuickview,.index-banner-slides-each,.global-banner-switch,.sub-nav-item-link,.announcement-bar__link)", quickViewSelector: "a.quickview-icon.quickview, .qv-icon, .previewer-button, .sca-qv-button, .product-item__action-button[data-action=\"open-modal\"], .boost-pfs-quickview-btn, .collection-product[data-action=\"show-product\"], button.product-item__quick-shop-button, .product-item__quick-shop-button-wrapper, .open-quick-view, .product-item__action-button[data-action=\"open-modal\"], .tt-btn-quickview, .product-item-quick-shop .available, .quickshop-trigger, .productitem--action-trigger:not(.productitem--action-atc), .quick-product__btn, .thumbnail, .quick_shop, a.sca-qv-button, .overlay, .quick-view, .open-quick-view, [data-product-card-link], a[rel=\"quick-view\"], a.quick-buy, div.quickview-button > a, .block-inner a.more-info, .quick-shop-modal-trigger, a.quick-view-btn, a.spo-quick-view, div.quickView-button, a.product__label--quick-shop, span.trigger-quick-view, a.act-quickview-button, a.product-modal, [data-quickshop-full], [data-quickshop-slim], [data-quickshop-trigger], .quick_view_btn, .js-quickview-trigger, [id*=\"quick-add-template\"], .js-quickbuy-button", quickViewProductForm: ".qv-form, .qview-form, .description-wrapper_content, .wx-product-wrapper, #sca-qv-add-item-form, .product-form, #boost-pfs-quickview-cart-form, .product.preview .shopify-product-form, .product-details__form, .gfqv-product-form, #ModalquickView form#modal_quick_view, .quick_view_form, .product_form, .quick-buy__product-form, .quick-shop-modal form[action*=\"/cart/add\"], #quick-shop-modal form[action*=\"/cart/add\"], .white-popup.quick-view form[action*=\"/cart/add\"], .quick-view form[action*=\"/cart/add\"], [id*=\"QuickShopModal-\"] form[action*=\"/cart/add\"], .quick-shop.active form[action*=\"/cart/add\"], .quick-view-panel form[action*=\"/cart/add\"], .content.product.preview form[action*=\"/cart/add\"], .quickView-wrap form[action*=\"/cart/add\"], .quick-modal form[action*=\"/cart/add\"], #colorbox form[action*=\"/cart/add\"], .product-quick-view form[action*=\"/cart/add\"], .quickform, .modal--quickshop-full, .modal--quickshop form[action*=\"/cart/add\"], .quick-shop-form, .fancybox-inner form[action*=\"/cart/add\"], #quick-view-modal form[action*=\"/cart/add\"], [data-product-modal] form[action*=\"/cart/add\"], .modal--quick-shop.modal--is-active form[action*=\"/cart/add\"]", searchResultSelector: ".predictive-search, .search__results__products, .search-bar__results, .predictive-search-results, #PredictiveResults, .search-results-panel, .search-flydown--results, .header-search-results-wrapper, .main_search__popup", searchResultItemSelector: ".predictive-search__list-item, .predictive-search__results-list li, ul li, .product-item, .search-bar__results-products .mini-product, .search__product-loop li, .grid-item, .grid-product, .search--result-group .row, .search-flydown--product, .predictive-search-group .grid, .main-search-result, .search-result", price_selector: ".sf__pcard-price,.shopify-Price-amount,#price_ppr,.product-page-info__price,.tt-price,.price-box,.product__price-container,.product-meta__price-list-container,.product-item-meta__price-list-container,.collection-product-price,.product__grid__price,.product-grid-item__price,.product-price--wrapper,.price__current,.product-loop-element__price,.product-block__price,[class*=\"product-card-price\"],.ProductMeta__PriceList,.ProductItem__PriceList,.product-detail__price,.price_wrapper,.product__price__wrap,[data-price-wrapper],.product-item__price-list,.product-single__prices,.product-block--price,.product-page--pricing,.current-price,.product-prices,.product-card-prices,.product-price-block,product-price-root,.product--price-container,.product-form__prices,.product-loop__price,.card-price,.product-price-container,.product_after_shop_loop_price,.main-product__price,.product-block-price,span[data-product-price],.block-price,product-price,.price-wrapper,.price__container,#ProductPrice-product-template,#ProductPrice,.product-price,.product__price—reg,#productPrice-product-template,.product__current-price,.product-thumb-caption-price-current,.product-item-caption-price-current,.grid-product__price,.product__price,span.price:not(.mini-cart__content .price),span.product-price,.productitem--price,.product-pricing,span.money,.product-item__price,.product-list-item-price,p.price,div.price,.product-meta__prices,div.product-price,span#price,.price.money,h3.price,a.price,.price-area,.product-item-price,.pricearea,.collectionGrid .collectionBlock-info > p,#ComparePrice,.product--price-wrapper,.product-page--price-wrapper,.color--shop-accent.font-size--s.t--meta.f--main,.ComparePrice,.ProductPrice,.prodThumb .title span:last-child,.product-single__price-product-template,.product-info-price,.price-money,.prod-price,#price-field,.product-grid--price,.prices,.pricing,#product-price,.money-styling,.compare-at-price,.product-item--price,.card__price,.product-card__price,.product-price__price,.product-item__price-wrapper,.product-single__price,.grid-product__price-wrap,a.grid-link p.grid-link__meta,dl.price,.mini-product__price,.predictive-search__price", buynow_selector: ".shopify-payment-button", quantity_selector: "[name=\"quantity\"], input.quantity, [name=\"qty\"]", variantSelector: ".product-form__variants, .ga-product_variant_select, select[name=\"id\"], input[name=\"id\"], .qview-variants > select, select[name=\"id[]\"], input[name=\"grfqId\"], select[name=\"idGlobo\"]", variantActivator: ".product-form__chip-wrapper, .product__swatches [data-swatch-option], .swatch__container .swatch__option, .gf_swatches .gf_swatch, .product-form__controls-group-options select, ul.clickyboxes li, .pf-variant-select, ul.swatches-select li, .product-options__value, .form-check-swatch, button.btn.swatch select.product__variant, .pf-container a, button.variant.option, ul.js-product__variant--container li, .variant-input, .product-variant > ul > li ,.input--dropdown, .HorizontalList > li, .product-single__swatch__item, .globo-swatch-list ul.value > .select-option, .form-swatch-item, .selector-wrapper select, select.pf-input, ul.swatches-select > li.nt-swatch.swatch_pr_item, ul.gfqv-swatch-values > li, .lh-swatch-select, .swatch-image, .variant-image-swatch, #option-size, .selector-wrapper .replaced, .regular-select-content > .regular-select-item, .radios--input, ul.swatch-view > li > .swatch-selector ,.single-option-selector, .swatch-element input, [data-product-option], .single-option-selector__radio, [data-index^=\"option\"], .SizeSwatchList input, .swatch-panda input[type=radio], .swatch input, .swatch-element input[type=radio], select[id*=\"product-select-\"], select[id|=\"product-select-option\"], [id|=\"productSelect-product\"], [id|=\"ProductSelect-option\"],select[id|=\"product-variants-option\"],select[id|=\"sca-qv-product-selected-option\"],select[id*=\"product-variants-\"],select[id|=\"product-selectors-option\"],select[id|=\"variant-listbox-option\"],select[id|=\"id-option\"],select[id|=\"SingleOptionSelector\"], .variant-input-wrap input, [data-action=\"select-value\"], .product-swatch-list li, .product-form__input input", checkout_btn: "input[type=\"submit\"][name=\"checkout\"], button[type=\"submit\"][name=\"checkout\"], button[type=\"button\"][name=\"checkout\"]", quoteCounter: ".quotecounter .bigquotecounter, .cart-icon .quotecount, cart-icon .count, [id=\"quoteCount\"], .quoteCount, .g-quote-item span.g-badge, .medium-up--hide.small--one-half .site-header__cart span.quotecount", positionButton: ".g-atc", positionCollectionButton: ".g-collection-atc", positionQuickviewButton: ".g-quickview-atc", positionFeatureButton: ".g-feature-atc", positionSearchButton: ".g-feature-atc", positionLoginButton: ".g-login-btn" } window.GRFQConfigs = config.settings || {}; window.GRFQCollection = window.GRFQCollection || {}; GRFQConfigs.customer = { 'id': '', 'email': '', 'name': '' }; if("rfq_theme_"+(Shopify?.theme?.id ?? 0) == "rfq_theme_144193618157"){ GRFQConfigs.theme_info = {"id":144193618157,"name":"Dawn","created_at":"2024-08-29T13:37:47-07:00","updated_at":"2024-11-15T14:10:42-08:00","role":"main","theme_store_id":887,"previewable":true,"processing":false,"admin_graphql_api_id":"gid://shopify/Theme/144193618157","theme_name":"Dawn","theme_version":"15.1.0"} } GRFQConfigs.cartItems = []; if(typeof GRFQConfigs.lang_translations.find(x => x.code == Shopify?.locale ?? 'default') != "undefined"){ GRFQConfigs.translations = GRFQConfigs.lang_translations.find(x => x.code == Shopify?.locale ?? 'default'); GRFQConfigs.translationsFormbuilder = GRFQConfigs.lang_translationsFormbuilder.filter(x => x.locale == Shopify?.locale ?? 'default'); if(typeof GRFQConfigs.translations.error_messages === 'string'){ try { GRFQConfigs.translations.error_messages = JSON.parse(GRFQConfigs.translations.error_messages) } catch (error) {} } }else{ GRFQConfigs.translations = GRFQConfigs.translation_default; } GRFQConfigs.products = GRFQConfigs.products || []; if(typeof GRFQConfigs.new_setting === 'undefined'){ GRFQConfigs.selector = { addtocart_selector: '#shopify_add_to_cart,.product-form .btn-cart,.js-product-button-add-to-cart,.shopify-product-form .btn-addtocart,#product-add-to-cart,.shopify-product-form .add_to_cart,.product-details__add-to-cart-button,.shopify-product-form .product-submit,.product-form__cart-buttons,.shopify-product-form input[type="submit"],.js-product-form button[type="submit"],form.product-purchase-form button[type="submit"],#addToCart,#AddToCart,[data-btn-type="add-to-cart"],.default-cart-button__button,.shopify-product-form button[data-add-to-cart],form[data-product-form] .add-to-cart-btn,.product__submit__add,.product-form .add-to-cart-button,.product-form__cart-submit,.shopify-product-form button[data-product-add],#AddToCart--product-template,.product-buy-buttons--cta,.product-form__add-btn,form[data-type="add-to-cart-form"] .product__add-to-cart,.productForm .productForm-submit,.ProductForm__AddToCart,.shopify-product-form .btn--add-to-cart,.ajax-product-form button[data-add-to-cart],.shopify-product-form .product__submit__add,form[data-product-form] .add-to-cart,.product-form .product__submit__add,.shopify-product-form button[type="submit"][data-add-button],.product-form .product-form__add-button,.product-form__submit,.product-single__form .add-to-cart,form#AddToCartForm button#AddToCart,form.shopify-product-form button.add-to-cart,form[action*="/cart/add"] [name="add"],form[action*="/cart/add"] button#AddToCartDesk, form[data-product-form] button[data-product-add], .product-form--atc-button[data-product-atc], .globo-validationForm, button.single_add_to_cart_button, input#AddToCart-product-template, button[data-action="add-to-cart"], .product-details-wrapper .add-to-cart input, form.product-menu-form .product-menu-button[data-product-menu-button-atc], .product-add input#AddToCart, #product-content #add-to-cart #addToCart, .product-form-submit-wrap .add-to-cart-button, .productForm-block .productForm-submit, .btn-wrapper-c .add, .product-submit input.add-to-cart, .form-element-quantity-submit .form-element-submit-button, .quantity-submit-row__submit input, form#AddToCartForm .product-add input#addToCart, .product__form .product__add-to-cart, #product-description form .product-add .add, .product-add input.button.product-add-available, .globo__validation-default, #product-area .product-details-wrapper .options .selector-wrapper .submit,.product_type_simple add_to_cart_button,.pr_atc,.js-product-button-add-to-cart,.product-cta,.tt-btn-addtocart,.product-card-interaction,.product-item__quick-form,.product--quick-add,.btn--quick[data-add-to-cart],.product-card-btn__btn,.productitem--action-atc,.quick-add-btn,.quick-add-button,.product-item__quick-add-button,add-to-cart,.cartButton,.product_after_shop_loop_buttons,.quick-buy-product-form .pb-button-shadow,.product-form__submit,.quick-add__submit,.product__submit__add,form #AddToCart-product-template, form #AddToCart, form #addToCart-product-template, form .product__add-to-cart-button, form .product-form__cart-submit, form .add-to-cart, form .cart-functions > button, form .productitem--action-atc, form .product-form--atc-button, form .product-menu-button-atc, form .product__add-to-cart, form .product-add, form .add-to-cart-button, form #addToCart, form .product-detail__form__action > button, form .product-form-submit-wrap > input, form .product-form input[type="submit"], form input.submit, form .add_to_cart, form .product-item-quick-shop, form #add-to-cart, form .productForm-submit, form .add-to-cart-btn, form .product-single__add-btn, form .quick-add--add-button, form .product-page--add-to-cart, form .addToCart, form .product-form .form-actions, form .button.add, form button#add, form .addtocart, form .AddtoCart, form .product-add input.add, form button#purchase, form[action*="/cart/add"] button[type="submit"], form .product__form button[type="submit"], form #AddToCart--product-template', price_selector: 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5.5rem;} </style></div><section id="shopify-section-sections--18310726222061__17273917493d975f6c" class="shopify-section shopify-section-group-header-group section"><div class="page-width scroll-trigger animate--slide-in"></div> </section> <!-- END sections: header-group --> <main id="MainContent" class="content-for-layout focus-none" role="main" tabindex="-1"> <div class="shopify-policy__container"> <div class="shopify-policy__title"> <h1>Refund policy</h1> </div> <div class="shopify-policy__body"> <div class="rte"> <p><strong>Returns:</strong><br>Unused, non-customized disposable products can be returned within 30 days after delivery, for credit only. Shipping charges may apply. Refer to “Restocking fee” section.<br>All returns are subject to prior written authorization by PBS and a Return Material Authorization (RMA) will be sent to the customer for completion to process the return<br>and receipt of any unused product by PBS. Bioreactor systems sales are final.<br>Unauthorized and unidentified returns will be rejected with no credit issued to the customer.<br>Bioreactor System's End of Evaluation / Rental: The Customer is responsible for all shipping and handling charges related to the return of the evaluated / rented equipment<br>that is not converted into a purchase.<br>All equipment and materials being returned must be cleaned and decontaminated before shipped to PBS and follow the pertinent steps of the PBS Return Material<br>Procedure. PBS will issue an RMA and the "PBS Cleaning and Decontamination Protocol". Both forms must be completed and sent to PBS in advance of the return of<br>the equipment.<br>All equipment must be repackaged in its original PBS crates and/or packages unless specified otherwise.<br>If requested by the customer, PBS can provide the freight contact information to the customer; however, the customer will be responsible for the coordination of the<br>shipping and to follow the proper packaging protocols. Any damaged or broken parts due to poor packaging or by omitting PBS instructions may be subject to charges.<br>PBS will evaluate and quote the customer at the current list price.</p> <p><br><strong>Restocking Fee:</strong><br>Authorized returns are subject to a restocking fee/handling charge unless otherwise noted by PBS. This fee will be communicated at the time the return request is made.<br>PBS minimum restocking fee is 20%. 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