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<!doctype html> <html lang="en" class="rqf-page rqf-staff-page"> <head> <meta http-equiv="Content-Type" content="text/html;charset=utf-8" />    <title>If things go wrong - Student home, University of York</title>  <meta name="description" content="If things go wrong - links to main areas of guidance for students across website" />  <meta name="keywords" content="york, university, current, students, studying, help, support, course" />   <meta charset="UTF-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <link rel="preload" href="https://use.typekit.net/dvj8rpp.css" as="style"> <link rel="preload" href="https://use.typekit.net/af/620bf8/00000000000000000000e7fe/27/l?primer=fff1a989570eb474b8c22c57cc7199e63bfc7e911b750165d0199218f0b7e7cc&fvd=n3&v=3" as="font" crossorigin="anonymous"> <link rel="preload" href="https://use.typekit.net/af/e3ca36/00000000000000000000e805/27/l?primer=fff1a989570eb474b8c22c57cc7199e63bfc7e911b750165d0199218f0b7e7cc&fvd=n7&v=3" as="font" 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statement</a>     <div id="container">  <div id="header"> <div id="global"> <div id="logo"> <a title="University homepage" href="https://www.york.ac.uk/"> <img src="https://www.york.ac.uk/static/stable/img/logo.svg" alt="University of York" /> </a> </div>  <form method="get" action="//www.york.ac.uk/search" class="right"> <label for="search" title="Place a cursor in the search field" class="hidden">Search</label> <input type="text" value="" title="Enter your search keywords" id="search" name="q" size="14" maxlength="2048" /> <input type="submit" name="btnG" value="Search" title="Search the student website" class="submit" /> <input type="hidden" name="site" value="yorkweb"> <br /> </form> <div id="links"><a href="https://www.york.ac.uk/about/departments/a-to-z/" onclick="javascript: pageTracker._trackEvent('Intranets', 'StudentGlobalNav', '/about/departments/a-to-z/')">A-Z</a> | <a href="https://www.york.ac.uk/about/departments/" onclick="javascript: pageTracker._trackEvent('Intranets', 'StudentGlobalNav', '/about/departments/')">Departments</a> | <a href="https://www.york.ac.uk/about/contact/" onclick="javascript: pageTracker._trackEvent('Intranets', 'StudentGlobalNav', '/about/contact/')">Contacts</a> | <a href="https://www.york.ac.uk/map/" onclick="javascript: pageTracker._trackEvent('Intranets', 'StudentGlobalNav', '/map/')">Map</a></div> </div> <div id="location">  <p> <a href="https://www.york.ac.uk/students/">Current students</a> </p> </div> <div class="clear"></div>   <div id="extra-links"> <h1>If things go wrong</h1>  <ul id="topmenu"> <li><a href="https://mail.google.com">Email</a></li> <li><a href="https://calendar.google.com">Calendar</a></li> <li><a href="https://timetable.york.ac.uk/" target="_blank">Timetable</a></li> <li><a href="https://checkin.york.ac.uk/">Check-In</a></li> <li><a href="https://vle.york.ac.uk/">VLE</a></li> <li><a href="https://yorsearch.york.ac.uk/">Library catalogue</a></li> <li><a href="https://evision.york.ac.uk" title="eVision student records system">e:Vision</a></li> <li><a href="https://www.york.ac.uk/about/term-dates/" title="Semester dates">Semester dates</a></li> </ul> <div id="" class="clear"></div> </div>  <div id="breadcrumb"> <ul> <li> <a href="https://www.york.ac.uk/" title="University homepage"><img src="/media/global/templateimages/home.gif" alt="University homepage" title="University homepage" width="13" height="10" /></a> </li> <li> <a href="/students/">Student home</a></li><li>If things go wrong </li> </ul>  <div class="clear"></div>  </div> </div>  <div id="content-container" class="wide"> <div id="lhcolumn">   <ul id="nav"><li><a href="/students/">Student home</a></li><li><a href="/students/things-to-know/">Things to know this week</a></li><li><a href="/students/news/">Student news</a></li><li><a href="/students/events/">Student events</a></li><li><a href="/students/new/">New students' welcome</a></li><li><a href="/students/studying/">Studying at York</a></li><li><a href="/students/online/">York Online students</a></li><li><a href="/students/support/">Support and advice</a></li><li><a href="/students/health/">Health and wellbeing</a></li><li><a href="/students/work-volunteering-careers/">Work, volunteering and career planning</a></li><li><a href="/students/study-abroad/">Study Abroad</a></li><li><a href="/students/accommodation/">Accommodation</a></li><li><a href="/students/it/">IT and online services</a></li><li><a href="/students/finance/">Finance</a></li><li><a href="/students/campus-city/">Student life in York</a></li><li><span class="currentbranch0">If things go wrong</span></li></ul> <div class="clear"></div> </div> <div id="mdcolumn"><h1>If things go wrong</h1> <blockquote class="rightBox"> <h2>Emergency</h2> <p>In the event of an emergency on campus, <strong>call the emergency services on 999 or call Campus Safety on 01904 323333</strong> (or just 3333 from a University extension).</p> </blockquote> <p>We hope that your University life goes smoothly and that you never encounter any significant difficulties. But we recognise that there are lots of challenges that can arise and we're here to help when they do.</p> <p>If you'd like to make a formal complaint of student misconduct, please visit <a href="/students/support/student-misconduct/" title="Link to Report and Support tool">Report and Support</a>.</p> <div class="col-half first-col"><blockquote class="boxout"> <h2>Your studies</h2> <p><img src="/media/studenthome/studying/350/skills-hub---employability---developing-your-future---322.jpg" alt="(c) JohnHoulihan.com" title="(c) JohnHoulihan.com" width="322" height="98" /></p> <p>Anything that stops you from undertaking your studies in the usual way is officially called an 'academic progress issue'.</p> <ul> <li><a href="/students/health/self-certification-illness/">Register your illness </a><br>If you're ill and can't attend lectures or may be unable to submit work<br /></li> <li><a href="/students/studying/progress/">Academic progress issues</a> <br>If you're having difficulties with your studies</li> <li><a href="/students/studying/progress/exceptional-circumstances/">Exceptional circumstances</a> <br>If something has happened and you can't complete an assessment</li> <li><a href="/students/help/appeals/">Complaints and appeals</a> <br>If you want to appeal against an assessment or make a complaint</li> <li><a href="/students/studying/manage/plan/">Change your plan</a> <br>If you want to take a break from your studies, change your course or leave the University</li> </ul> </blockquote> <blockquote class="boxout"> <h2>Your health and wellbeing</h2> <p><img src="/media/studenthome/studying/350/pgwt-image-322.jpg" alt="" title="" width="322" height="98" /></p> <ul> <li><a href="/students/health/self-certification-illness/">Health care and illnesses</a><br />What to do if you become ill</li> <li><a href="/students/support/student-hub/">Student Hub</a><br />Your first point of contact for a wide range of health and wellbeing support</li> <li><a href="/students/health/advice/">Advice A-Z</a><br />Advice on a wide range of problems that can affect your university life</li> <li><a href="/students/support/disability/">Disability</a><br />Advice and support for students with disabilities</li> <li><a href="http://www.york.ac.uk/admin/eo/Harassment/HarassmentGuide.htm">Bullying and harassment<br /></a>What to do if you think you are being bullied or harassed</li> <li><a href="/students/health/advice/sexual-violence/">Sexual violence</a><br />What to do if you have experienced sexual assault or harassment</li> <li><a href="/students/help/hate-crime/">Hate crime</a><br />How to report hate crime and how the University will deal with reports</li> </ul> </blockquote> <blockquote class="boxout"> <h2>Your accommodation</h2> <p><img src="/media/studenthome/studying/350/students hes east 322x98.jpg" alt="(c) JohnHoulihan.com " title="(c) JohnHoulihan.com " width="322" height="98" /></p> <p>Lots of advice is available to help you, including the following resources to help with common problems:</p> <ul> <li><a href="/students/accommodation/">Accommodation help and support</a></li> <li><a href="/students/accommodation/university-accommodation/report-a-problem/">Report a problem with University accommodation</a></li> <li><a href="/students/accommodation/university-accommodation/leave-or-change-room/">Request to leave/change your University accommodation<br /></a></li> <li><a href="/students/accommodation/private-sector/">Living in private-sector accommodation</a>: including contracts and moving in; advice on dealing with landlord visits, damp, mould and repairs; ending your tenancy and moving out</li> </ul> </blockquote> </div><div class="col-half "><blockquote class="boxout"> <h2>People who can help</h2> <p><img src="/media/studenthome/studying/350/student with supervisor education 322x98.jpg" alt="" title="" width="322" height="98" /></p> <p>Whatever problem you may be having, there is sure to be someone who can help.</p> <ul> <li><a href="/students/support/student-hub/">Student Hub<br /></a>One-to-one contact for any issues</li> <li><a href="/students/support/">Support and advice<br /></a>Including advice for student groups</li> <li><a href="/students/health/help/">Health and wellbeing help and support<br /></a>If you need someone to listen - or something more</li> <li><a href="/students/health/crisis/">In crisis now<br /></a>If you, or someone you're with, is in immediate danger</li> <li><a href="/students/studying/skills/">Study skills<br /></a>Develop academic and professional skills</li> <li><a href="http://www.yusu.org/well-being/asc">University of York Students' Union</a></li> <li>Faith contacts and chaplaincy</li> <li><a href="/students/studying/progress/supervisor/">Your supervisor</a></li> </ul> </blockquote> <blockquote class="boxout"> <h2>Your money</h2> <p><img src="/media/studenthome/studying/350/students with lecturer and a laptop.jpg" alt="(c) JohnHoulihan.com " title="(c) JohnHoulihan.com " width="322" height="98" /></p> <p>Managing your finances is a key part of University life. If you're having trouble, try the following:</p> <ul> <li><a href="/students/finance/funding/emergency-loans/">Emergency loans</a><br />If your funding is delayed you may be able to apply for a short-term loan</li> <li><a href="/students/finance/funding/">Hardship funds</a><br />If you find yourself in unexpected financial hardship, you can apply for additional funds</li> <li><a href="/students/finance/managing-your-money/">Budgeting advice</a></li> <li><a href="/students/finance/bursaries-scholarships/">Bursaries and scholarships</a><br />Sources of funding, such as grants and bursaries</li> <li><a href="/students/work-volunteering-careers-old/look-for-work/temporary/">Working part-time during your studies</a><br />Also extra information for <a href="/students/support/international/working/working-during-studies/">international students thinking of working while studying</a></li> <li><a href="https://www.york.ac.uk/students/help/scams/">Scammers - they’re after your money</a><br />What to do if you think you, or someone you know, may have been scammed out of money</li> </ul> </blockquote> <blockquote class="boxout"> <h2>International students</h2> <p><img src="/media/studenthome/studying/350/laptop-student-writing-322.jpg" alt="(c) JohnHoulihan.com" title="(c) JohnHoulihan.com" width="322" height="98" /></p> <p>We provide extensive <a href="/students/support/international/">information for international students</a>, including support with common issues such as:</p> <ul> <li><a href="/students/support/international/immigration/">Immigration advice</a></li> <li><a href="/students/support/international/working/">Working in the UK</a></li> <li><a href="/students/support/international/studying/">Studying as an international student</a></li> <li><a href="/students/support/international/living/">Living in York</a></li> </ul> </blockquote> </div><script language="JavaScript" type="text/JavaScript"> $(document).ready(function(){ function equalHeight(group) { tallest = 0; group.each(function() { thisHeight = $(this).height(); if(thisHeight > tallest) { tallest = thisHeight; } }); group.height(tallest); } equalHeight($(".boxout")); }); </script> <div class="clear"></div> </div> </div>  <div id="footer"> <div id="sitemap"> <h2 class="nothingbeside">Sitemap</h2> <div class="col-third first-col"><h3><a href="/students/studying/">Studying</a></h3> <ul> <li><a href="/students/studying/enrolment/">Enrolment</a></li> <li><a href="/students/studying/manage/">Manage your studies</a></li> <li><a href="/students/studying/student-visa/">Student visa holders</a></li> <li><a href="/students/studying/skills/">Develop your skills</a></li> <li><a href="/students/studying/assessment-and-examination/">Assessment and examination</a></li> <li><a href="/students/studying/graduation/">Graduation</a></li> <li><a href="/students/studying/unicard/">University card</a></li> </ul> <h3><a href="/students/support/">Support and advice</a></h3> <ul> <li><a href="/students/support/student-hub/">Student Hub</a></li> <li>Student Connect</li> <li><a href="/students/support/disability/">Disability</a></li> <li><a href="/students/support/international/">International students</a></li> <li><a href="/students/support/studentbuddyingscheme/">Student Buddying Scheme</a></li> <li><a href="/students/support/step-ahead-induction/">Step Ahead</a></li> <li><a href="/students/support/faith/">Faith and religion</a></li> <li><a href="/about/equality/">Equality and diversity</a></li> </ul> </div><div class="col-third "><h3><a href="/students/health/">Health and wellbeing</a></h3> <ul> <li><a href="/students/health/self-certification-illness/">Self-certification of illness</a></li> <li><a href="/students/health/help/">Help and support</a></li> <li><a href="/students/health/crisis/">In crisis now</a></li> <li><a href="/students/health/advice/">Advice A-Z</a></li> <li><a href="/students/health/wellbeing/">Tips for wellbeing</a></li> <li><a href="/students/health/healthcare/">Healthcare</a></li> <li><a href="/students/health/workshops/">Workshops and groups</a></li> </ul> <h3><a href="/students/work-volunteering-careers/">Work, volunteering and career planning</a></h3> <ul> <li><a href="/students/work-volunteering-careers/options/">Exploring your options</a></li> <li><a href="/students/work-volunteering-careers/apply-interview/">Finding jobs</a></li> <li><a href="/students/work-volunteering-careers/skills/">Get skills and experience</a></li> </ul> <h3><a href="/students/york-futures/">York Futures</a></h3> <h3>Study and work abroad</h3> </div><div class="col-third "><h3><a href="/students/accommodation/">Accommodation</a></h3> <ul> <li><a href="/students/accommodation/university-accommodation/">University accommodation</a></li> <li><a href="/students/accommodation/private-sector/">Living in private sector accommodation</a></li> </ul> <h3><a href="/students/it/">IT and online services</a></h3> <h3><a href="/students/finance/">Finance</a></h3> <ul> <li><a href="/students/finance/paying/">Paying the University</a></li> <li><a href="/students/finance/tuition-fees/">Tuition fees</a></li> <li><a href="/students/finance/managing-your-money/">Managing your money</a></li> <li><a href="/students/finance/funding/">Assistance funding</a></li> <li><a href="/students/finance/">Placements</a></li> <li><a href="/students/finance/bursaries-scholarships/">Bursaries and scholarships</a></li> <li><a href="/students/finance/student-loans/">Student loans</a></li> <li><a href="/students/finance/where-fees-go/">Where do your fees go?</a></li> </ul> <h3><a href="/students/campus-city/">Student life in York</a></h3> <h3><a href="/students/help/">If things go wrong</a></h3> </div> </div>  <div id="legal"> <p class="left"> 漏 University of York <br/> <a href="https://www.york.ac.uk/about/legal-statements/">Legal statements</a> | <a href="https://www.york.ac.uk/about/legal-statements/#tab-4">Privacy</a> | <a href="https://www.york.ac.uk/about/legal-statements/cookies/">Cookies</a> | <a href="https://www.york.ac.uk/about/legal-statements/accessibility/">Accessibility</a> </p> <p class="right"> <span class="edit"><a class="t4Edit-page" href="https://cms.york.ac.uk/terminalfour/page/section#edit/35670/contents">Modify</a> | <a class="t4Edit-page" href="https://cms.york.ac.uk/terminalfour/page/directEdit#edit/1/en/35670">Direct Edit</a></span> </p> <div id="" class="clear"> </div> </div> </div> <div class="clear"></div> </div>   <script src="https://www.york.ac.uk/static/globalalert/globalalert.js" async defer></script> </body> </html>