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Using MyChart | Yale Health
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</li> <li class="menu__item menu__item--has-submenu"> <details class="menu__details"> <summary class="menu__summary"> <a href="/health-topics" data-drupal-link-system-path="node/663">Health Topics<div class="menu__expand"><span></span><span></span></div></a> </summary> <div class="menu__submenu-wrapper"> <div class="menu__submenu-wrapper-content"> <ul class="menu menu--main menu--level-1 menu--submenu"> <li class="menu__item"> <a href="/population-health-metrics" data-drupal-link-system-path="node/908">Population Health Metrics</a> </li> <li class="menu__item"> <a href="/emmi-educational-videos" data-drupal-link-system-path="node/1146">Emmi Educational Videos</a> </li> </ul> <div class="menu__image"> <figure class="media media--image media--main-menu"> <picture> <source srcset="/sites/default/files/styles/main_menu_1440/public/2024-04/23-023_YaleHealth_484.webp?h=deaec4b9&itok=cTW4Y7mB 1x" media="all and (min-width: 1440px)" type="image/webp" width="900" height="486"/> <source srcset="/sites/default/files/styles/main_menu_1440/public/2024-04/23-023_YaleHealth_484.jpg?h=deaec4b9&itok=cTW4Y7mB 1x" media="all and (min-width: 1440px)" type="image/jpeg" width="900" height="486"/> <img loading="eager" class="main_menu" src="/sites/default/files/styles/main_menu_1440/public/2024-04/23-023_YaleHealth_484.jpg?h=deaec4b9&itok=cTW4Y7mB" width="900" height="486" alt="children and parent in waiting area" /> </picture> </figure> </div> </div> </div> </details> </li> <li class="menu__item"> <a href="/forms-and-guidelines" data-drupal-link-system-path="node/911">Forms & Guidelines</a> </li> </ul> </nav> </div> <div class="site-header__tools"> <a href="/search" aria-label="Yale Health search page"> <i class="fal fa-search"></i><span class="visually-hidden">Search</span> </a> <button class="menu-toggle" data-js="menu-toggle" aria-controls="block-main" aria-expanded="false"> <span></span> <span></span> <span></span> </button> </div> </div> </header> <main id="site-main" class="site-main"> <div class="site-main__system"> <div class="region-system"> <div data-drupal-messages-fallback class="hidden"></div> </div> </div> <div class="region-content"> <div id="block-yale-health-content"> <article class="node node--page node--full" data-js="node-page"> <header class="node__header" data-js="node-header"> <h1 class="node__heading"> Using MyChart </h1> </header> <div class="node__content"> <div class="node__sections"> <div class="layout--30-70 layout layout--two-column"> <div class="layout__content"> <div class="layout__regions"> <div class="layout__region layout__region--first"> <div class="layout__region-item"><div class="paragraph paragraph--image paragraph--default" data-js="image"> <figure class="media media--image media--default"> <img loading="lazy" src="/sites/default/files/styles/original_optimized/public/2023-07/MyChart.png.webp?itok=Pqk0c-uy" width="512" height="250" alt="MyChart" /> </figure> </div> </div> </div> <div class="layout__region layout__region--second"> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <div class="paragraph__body"> <div class="ck-content"> <p>MyChart is your personal health record and online connection to your medical home.</p></div> </div> </div> </div> </div> </div> </div> </div> <section class="layout--has-header layout layout--one-column" aria-labelledby="heading-layout-492"> <div class="layout__content"> <div class="layout__header"> <header class="advanced-header-field advanced-header-field--heading-tag-h2"> <h2 id="heading-layout-492" class="advanced-header-field__heading"> With MyChart you can: </h2> </header> </div> <div class="layout__regions"> <div class="layout__region layout__region--content"> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <div class="paragraph__body"> <div class="ck-content"> <ul><li>View your personal health record.</li><li>Communicate with your clinicians at Yale Health, Yale Medical Group, and Yale-New Haven Hospital.</li><li>Schedule and cancel appointments in Internal Medicine, Student Health and Athletic Medicine.</li><li>Request appointments.</li><li>Request prescription renewals.</li><li>Access your test results.</li><li>View allergies and medications.</li><li>Change your personal information.</li></ul><p>*Please note: MyChart is currently unavailable outside of the United States. As a security measure, MyChart has blocked access to MyChart to all countries outside of the United States based on increasing reports of cyber attacks. </p></div> </div> </div> </div> </div> </div> </div> </section> <section class="layout--has-header layout layout--one-column" aria-labelledby="heading-layout-494"> <div class="layout__content"> <div class="layout__header"> <header class="advanced-header-field advanced-header-field--heading-tag-h2"> <h2 id="heading-layout-494" class="advanced-header-field__heading"> Sign up for a MyChart account: </h2> </header> </div> <div class="layout__regions"> <div class="layout__region layout__region--content"> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <div class="paragraph__body"> <div class="ck-content"> <div><strong>To sign up you need an activation code.</strong> Go to the <a href="https://mychart.ynhhs.org/MyChart-PRD/signup">MyChart Request an Activation Code</a> page to get your activation code. You can also ask the receptionist at your next visit to email you a code or go to the Member Services desk and ask to be emailed a code.</div><div> </div><div>Also, you will have a chance to sign up for MyChart after every visit with a clinician. Your MyChart activation code will be the last item on the sheet, on the After Visit Summary you will receive, along with information on how to sign up. </div><div> </div><div>Once you receive an activation code, go to the <a href="https://mychart.ynhhs.org/MyChart-PRD/accesscheck.asp">MyChart Signup</a> page to create your account.</div><div> </div><div><strong>If you have any problems or questions, email MyChart Support or call them at 203-688-2231 and press option #5.</strong></div><div> </div><p>If you have any problems or questions, <a href="mailto:mychartsupport@ynhh.org">email MyChart Support</a> or call them at 203-688-2231 and press option #5.</p></div> </div> </div> </div> </div> </div> </div> </section> <section class="layout--has-header layout layout--one-column" aria-labelledby="heading-layout-542"> <div class="layout__content"> <div class="layout__header"> <header class="advanced-header-field advanced-header-field--heading-tag-h2"> <h2 id="heading-layout-542" class="advanced-header-field__heading"> Request Proxy Access </h2> </header> </div> <div class="layout__regions"> <div class="layout__region layout__region--content"> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-543" class="advanced-header-field__heading"> Minor Proxy </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p>Minor proxy access for MyChart allows a parent or guardian to securely communicate on behalf of a patient who is under the age of 18. Access is obtained by completing the<a href="/node/1274" data-entity-type="node" data-entity-uuid="e494fa5f-c7f5-4fb9-bef2-1ac43203df49" data-entity-substitution="canonical"> </a><a href="https://mychart.ynhhs.org/MyChart-PRD/en-US/PDF/YNHHS%20MyChart%20-%20Minor%20Proxy.pdf">Access Authorization with Minor Proxy</a> form. The proxy access becomes more limited on the child’s 13th birthday and is automatically terminated on the child’s 18th birthday.</p></div> </div> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-544" class="advanced-header-field__heading"> Adult Proxy </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p>Adult proxy access for MyChart allows you to securely communicate on behalf of a patient who is 18 years of age or older. In order to obtain access, both the patient and proxy must complete and sign the <a href="https://mychart.ynhhs.org/MyChart-PRD/en-US/ProxyAccess.html">Access Authorization with Adult Proxy</a> form. The proxy’s access is terminated when the patient makes a written or online request to terminate access, an expiration date specified by the patient is reached, or the patient revokes access from within their MyChart account.</p></div> </div> </div> </div> </div> </div> </div> </section> <section class="layout--has-header layout layout--one-column" aria-labelledby="heading-layout-545"> <div class="layout__content"> <div class="layout__header"> <header class="advanced-header-field advanced-header-field--heading-tag-h2"> <h2 id="heading-layout-545" class="advanced-header-field__heading"> When to use MyChart vs. Calling Yale Health </h2> </header> </div> <div class="layout__regions"> <div class="layout__region layout__region--content"> <div class="layout__region-item"><div class="paragraph paragraph--image paragraph--default" data-js="image"> <figure class="media media--image media--default"> <img loading="lazy" src="/sites/default/files/styles/original_optimized/public/2023-11/MyChart%20-%20when%20to%20call%20%281%29.png.webp?itok=tGrsNrHE" width="800" height="2000" alt="When to use MyChart vs When to Call YH Infographic" /> </figure> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-547" class="advanced-header-field__heading"> Who can I message in MyChart? </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p>When you activate your MyChart account, you will immediately be able to send secure messages to your primary care clinician in Internal Medicine, Student Health, and Obstetrics & Gynecology. If you have proxy access for your child, you will be able to message their primary care clinician in Pediatrics. Please note proxy access for children is not available for children aged 13-17.</p><p>Once you have scheduled appointments with clinicians in other departments, you will be able to securely message them. You can message them up to one year prior to the appointment and up to two years following the appointment.</p></div> </div> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-548" class="advanced-header-field__heading"> If I send a message to my clinician, when can I expect a reply? </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p>You will generally receive an answer within a few business days. Please note that MyChart should not be used for urgent situations. Please contact your clinician if the situation requires immediate attention or dial 911 if it is an emergency.</p></div> </div> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-549" class="advanced-header-field__heading"> When can I see my test results in MyChart? </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p>Results of common lab tests are immediately available in MyChart. Other tests are released 3 to 7 days after they are finalized, including imaging tests and pathology. Many providers will manually release them earlier, often with explanatory comments.</p><p>Please note, for those labs released immediately, you will be seeing results prior to review by your provider. Your provider will continue to communicate with you about results as they review them. In many cases providers wait until all results are complete before sending a comment. You can always click on the ‘About This Test’ link for more information about the test.</p></div> </div> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-550" class="advanced-header-field__heading"> Is my Mental Health & Counseling information available on MyChart? </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p>The following Mental Health & Counseling information <strong>is not</strong> <strong>available</strong> in MyChart:</p><ul><li>Appointment information for appointments in the department of Mental Health & Counseling at Yale Health.</li><li>Visit information including notes, diagnoses, and treatment plans from Mental Health & Counseling appointments at Yale Health. </li></ul><p>The following Mental Health & Counseling information <strong>is available</strong> in MyChart:</p><ul><li>Visit information associated with hospitalizations within Yale New Haven Health system.</li><li>Medications ordered by Yale Health clinicians, including Mental Health & Counseling clinicians, will appear on your medication list.</li></ul></div> </div> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-551" class="advanced-header-field__heading"> Are hospital admissions available in MyChart? </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p>If you are admitted to a hospital in the Yale New Haven Health system, you will be able to view your schedule of medications and testing that take will take place throughout your admission. Once you are discharged, you will be able to view your date of admission and discharge along with your discharge instructions.</p></div> </div> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-552" class="advanced-header-field__heading"> If some of my health information on MyChart is not correct, what should I do? </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p>Your MyChart information comes directly from your electronic medical record at your doctor’s office. If you have a question about the health information in your MyChart account, contact your primary care clinician or clinician who treated you related to the information in question. If the information is incorrect, submit a completed <a href="/node/1047" data-entity-type="node" data-entity-uuid="f7769a4a-7235-4296-8b28-3732f8512119" data-entity-substitution="canonical">Request Amendment to Health Information Retained in Designated Record Sets Form</a> to Yale Health’s Health Information Services Department.</p></div> </div> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--html-content paragraph--default" data-js="html-content"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-html_content-852" class="advanced-header-field__heading"> Countries Where MyChart is Not Accessible </h3> </header> <div class="paragraph__body"> <div class="ck-content"> <p><strong>Please note: MyChart is currently unavailable outside of the United States. As a security measure, MyChart has blocked access to MyChart to all countries outside of the United States based on the increasing reports of cyber attacks. </strong></p><p>Yale Health members can fully access MyChart from the following countries: United States, Puerto Rico, Mexico, the United Kingdom, and Canada.</p></div> </div> </div> </div> <div class="layout__region-item"> <div class="paragraph paragraph--link-list paragraph--default" data-js="link-list"> <header class="advanced-header-field advanced-header-field--heading-tag-h3"> <h3 id="heading-link_list-1142" class="advanced-header-field__heading"> Related Resources </h3> </header> <div class="paragraph__links"> <div class="paragraph__link"><a href="/coverage">Coverage</a></div> </div> </div> </div> </div> </div> </div> </section> </div> <aside class="node__side-content"> <section class="node__resources"> <h2>Resources</h2> <article class="node-teaser node-teaser--resource node-teaser--label" data-js="node-resource"> <header class="node-teaser__header"> <div class="node-teaser__heading"> <a href="https://mychart.ynhhs.org/MyChart-PRD/Authentication/Login"><i class="fal fa-globe"></i><div><span>MyChart Login</span></div></a> </div> </header> <div class="node-teaser__content"> </div> </article> <article class="node-teaser node-teaser--resource node-teaser--label" data-js="node-resource"> <header class="node-teaser__header"> <div class="node-teaser__heading"> <a href="https://mychart.ynhhs.org/MyChart-PRD/default.asp?mode=stdfile&option=proxyaccess"><i class="fal fa-globe"></i><div><span>MyChart Proxy Access</span></div></a> </div> </header> <div class="node-teaser__content"> </div> </article> </section> <section class="node__related-departments"> <h2>Related Departments</h2> <article class="node-teaser node-teaser--department node-teaser--label" data-js="node-department"> <header class="node-teaser__header"> <div class="node-teaser__heading"> <a href="/department/health-information-management"><span>Health Information Management</span></a> </div> </header> <div class="node-teaser__content"> </div> </article> <article class="node-teaser node-teaser--department node-teaser--label" data-js="node-department"> <header class="node-teaser__header"> <div class="node-teaser__heading"> <a href="/department/member-services"><span>Member Services</span></a> </div> </header> <div class="node-teaser__content"> </div> </article> <article class="node-teaser node-teaser--department node-teaser--label" data-js="node-department"> <header class="node-teaser__header"> <div class="node-teaser__heading"> <a href="/department/pharmacy-prescriptions"><span>Pharmacy / Prescriptions</span></a> </div> </header> <div class="node-teaser__content"> </div> </article> </section> <section class="node__related-topic-pages"> <h2>Topics</h2> <article class="node-teaser node-teaser--topic-page node-teaser--label" data-js="node-topic_page"> <header class="node-teaser__header"> <div class="node-teaser__heading"> <a href="/topic/shared-notes-mychart"><span>Shared Notes in MyChart</span></a> </div> </header> <div class="node-teaser__content"> </div> </article> </section> </aside> </div> </article> </div> </div> </main> <footer class="site-footer"> <div class="site-footer__content"> <div class="site-footer__branding"> <div class="branding-block" data-js="branding-block"> <a href="/" title="Home" aria-label="Go to homepage" rel="home" > <?xml version="1.0" encoding="UTF-8"?> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 581.8 86.9"> <path 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