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open in same tab" href="https://www.nice.com/">Home</a></li><li><a aria-label="Customer Experience (CX) and Contact Center Library - open in same tab" href="https://www.nice.com/info">Customer Experience (CX) and Contact Center Library</a></li><li><span>Rpa Guide</span></li></ul></div></div><div class="mx-auto flex min-h-[326px] w-full max-w-[1440px] flex-1 flex-col justify-center px-[30px] pb-[15px] text-white tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><div class="heading-wrapper"><h1 class=" " id="">What is Robotic Process Automation (RPA)</h1><h2 class=" " id="">Achieve cost-savings through efficiency.</h2><p class=""><html><head></head><body>Free-up employees to focus their attention on more valuable business priorities.</p></div></div></div></section><section class="text-and-navlinks nav-on-right is-sticky"><div><div class="text-and-navlinks-left"><ul><li><a href="#what-is-rpa" class="scroll-to-anchor">What Can Robotic Process Automation Do</a></li><li><a href="#how-does-rpa-work" class="scroll-to-anchor">How Does RPA Work</a></li><li><a href="#the-benefits-of-rpa" class="scroll-to-anchor">The Benefits of RPA</a></li><li><a href="#rpa-life-cycle" class="scroll-to-anchor">The Robotic Process Automation Life Cycle</a></li><li><a href="#cognitive-rpa" class="scroll-to-anchor">Cognitive RPA</a></li><li><a href="#robotic-desktop-automation" class="scroll-to-anchor">Robotic Desktop Automation</a></li><li><a href="#automated-business-process-discovery" class="scroll-to-anchor">Automated Business Process Discovery</a></li><li><a href="#process-discovery" class="scroll-to-anchor">What Process Discovery is, and How it Affects RPA Success</a></li></ul></div><div class="text-and-navlinks-right"><h2 class=" " id="what-is-rpa"><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">What is Robotic Process Automation (RPA)</mark></h2><p class=""><html><head></head><body>The definition of robotic process automation (RPA) is the use of computer software ‘robots’ to handle repetitive, rule-based digital tasks. These robots interact with applications and information sources in much the same way as human workers do. Putting RPA to work on mundane tasks can not only help an organization achieve cost-savings through efficiency but also free employees to focus their attention on more valuable business priorities.</body></html></p><h3 class=" " id=""><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Automate practically anything with RPA</mark></h3><p class=""><html><head></head><body>RPA software can handle tasks such as moving from one application to another, inputting data into multiple fields, reentering data, or copying and pasting — nearly any task that is largely driven by rules and schedules. The robot is a software worker that can do jobs such as retrieving customer profiles, supporting and ordering information from multiple enterprise systems and applications.</body></html></p><p class=""><html><head></head><body>As business process automation takes over the repetitive, routine manual work, human error is eliminated, and costly mistakes no longer happen in business operations. Consumers today expect more efficient and personalized services than ever before, and only businesses that use digital capabilities like RPA to keep up with more sophisticated and growing customer demands will remain relevant in the long run.</body></html></p><h3 class=" " id="">Implement RPA to optimize business processes</h3><p class=""><html><head></head><body>An RPA workforce is precise, accurate and immune to boredom. It can also be scaled more easily than your human workforce. RPA can perform just about any rule-based work and can do so through interaction with any software application or website. It’s a robotic connection to the human world of the computer user interface. If a human can do it, a robot can do it in virtually the same way.</body></html></p></div></div></section><div class="nice-group skin-default max-width-none" id=""><section class="specific-content-cards"><div><div class="specific-content-card"><template id="B:1"></template></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><template id="B:2"></template></div></div></section><section class="related-resources"><div class="mx-auto max-w-[1440px] px-[30px] tablet:px-[50px] desktop:px-[100px]"><div class="resources-cards-wrapper"><a class="resources-card" aria-label="From RPA to Hyperautomation: Strategies and Tools for the Best Business Outcomes - open in same tab" href="/resources/from-rpa-to-hyperautomation-strategies-and-tools-for-the-best-business-outcomes"><div><img alt="From RPA to Hyperautomation: Strategies and Tools for the Best Business Outcomes" loading="lazy" width="400" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwebinars.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwebinars.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwebinars.jpg&w=828&q=80"/></div><div class="resources-card-content"><span>Webinars</span><div class="text"><p>From RPA to Hyperautomation: Strategies and Tools for the Best Business Outcomes</p></div><div class="text-link">Watch webinar</div></div></a><a class="resources-card" aria-label="RPA Reality Check - open in same tab" href="/resources/rpa-reality-check"><div><img alt="RPA Reality Check" loading="lazy" width="400" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwhite-papers.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwhite-papers.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwhite-papers.jpg&w=828&q=80"/></div><div class="resources-card-content"><span>White Papers</span><div class="text"><p>RPA Reality Check</p></div><div class="text-link">Read now</div></div></a><a class="resources-card" aria-label="Diversity in the Digital Workplace - open in same tab" href="/resources/diversity-in-the-digital-workplace"><div><img alt="Diversity in the Digital Workplace" loading="lazy" width="400" height="200" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwhite-papers.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwhite-papers.jpg&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F03%2Fwhite-papers.jpg&w=828&q=80"/></div><div class="resources-card-content"><span>White Papers</span><div class="text"><p>Diversity in the Digital Workplace</p></div><div class="text-link">Read now</div></div></a></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><template id="B:3"></template></div></div></section><section class="content-section max-width-1170"><div><figure class=" text-left"><img alt="RPA and the Task Automation Spectrum illustration image" loading="lazy" width="1024" height="295" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ftask-automation-spectrum-1.webp&w=1080&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ftask-automation-spectrum-1.webp&w=2048&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ftask-automation-spectrum-1.webp&w=2048&q=80"/></figure><p class=""><html><head></head><body>First of all, without any workflow automation in place, employees will process all of their tasks manually. Manual processing can require both cognitive decisioning and human judgement, and at the same time may also require fast, accurate and volume-driven processing of simple and repetitive tasks. While the more complex tasks, requiring more cognitive intelligence and judgement may be better suited to humans, often the simpler, volume-driven and repetitive tasks are better suited to the digital workforce such as robots.</body></html></p><p class=""><html><head></head><body>Unattended or server-based robots are best suited to take over the execution of very simple, structured and repetitive tasks (without any human involvement).</body></html></p><p class=""><html><head></head><body>Desktop robots reside in the employee’s desktop and they are specifically designed to work hand in hand with employees in real time. Desktop robots are more intelligent than unattended robots and contain more advanced features and capabilities. Read our <a href="/resources/unpacking-the-true-value-of-attended-automation" class="nice-link" rel="" target="_self" aria-label="Desktop Automation white paper - open in same tab">Desktop Automation white paper</a> to learn more about how to leverage your attended robotic workforce.</body></html></p><p class=""><html><head></head><body>Combining both attended and unattended robots in your RPA framework can unlock a significant amount of value. This seamless combination of attended and unattended bots has the capabilities to automate more tasks, more accurately and with more speed. In addition, more complex process automation requirements can be supported, in the event of a process error or exception, requiring real-time human input or intervention.</body></html></p><p class=""><html><head></head><body>Read our latest blog post to find out more about how RPA works in practice, with different types of RPA robots.</body></html></p><p class=""><html><head></head><body><a href="/info/rpa-guide/how-does-rpa-work" class="nice-link" rel="" target="_self" aria-label="Keep reading on "How Does RPA Work?" - open in same tab">Keep reading on "How Does RPA Work?"</a></body></html></p></div></section></div><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:4"></template><template id="B:5"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:6"></template><template id="B:7"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:8"></template><template id="B:9"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:a"></template><template id="B:b"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:c"></template><template id="B:d"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:e"></template><template id="B:f"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:10"></template><template id="B:11"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:12"></template><template id="B:13"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:14"></template><template id="B:15"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:16"></template><template id="B:17"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:18"></template><template id="B:19"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:1a"></template><template id="B:1b"></template></div></div></div></section><section class="specific-content-cards"><div><div class="specific-content-card"><div class="inner-wrapper"><template id="B:1c"></template></div></div></div></section><div class="nice-group skin-dark-gradient max-width-793" id=""><section class="section-heading max-width-1000 skin-default page-info-rpa-guide"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">Unlock the full potential of Robotic Process Automation (RPA)</h3><p class="text-center"><html><head></head><body>Dive deep into RPA strategies and implementation tips that can revolutionize your business operations. Ready to witness the power of automation firsthand? Watch our free demo now to see how RPA can streamline workflows, boost efficiency, and drive innovation across your organization!</body></html></p><p class="text-center"><html><head></head><body><a rel="" href="/lp/watch-demo" target="_self" class="nice-link button-large button-blue" aria-label="Watch demo now - open in same tab">Watch demo now</a></body></html></p></div></section></div><section class="contact-us m-[10px] py-[30px] rounded-[5px] desktop:py-[50px] skin-dark-gray m-[10px] rounded-[5px] py-[30px] desktop:py-[50px]"><div class="relative mx-auto flex w-full max-w-[1440px] flex-wrap gap-x-10 overflow-hidden px-[30px] tablet:px-[50px] desktop:flex-nowrap desktop:px-[100px]"><div class="desktop:w-1/2"><h3 class=" " id="">Contact us</h3><p class=""><html><head></head><body>If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. 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Read our new blog post to learn more a"])</script><script>self.__next_f.push([1,"bout the pros and cons of RPA process recording.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nb2:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/process-recorder-function-in-rpa\\\"\u003eKeep reading on \\\"RPA process recording\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nb3:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/rpa-process-recording_7c667e.webp\",\"alt\":\"RPA process recording\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\nb4:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/rpa-ocr-elevating-process-automation\\\"\u003eWhat is RPA OCR?\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nb5:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eAdvanced optical character recognition (OCR) is a cognitive technology that mimics the human ability to read. 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You can put software robots to work to achieve significant and measurable improvements in areas of your business that range from customer satisfaction and employee engagement through to process speed, accuracy and cost efficiency.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nba:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eBy allocating more structured and repetitive tasks to robots, human employees are freed from the cumbersome and monotonous nature of manually processing very simple tasks. With RPA implementations, human employees are freed up to attend to higher value activities which may require more strategic and creative skills. This has also proven to be a more fulfilling and motivating approach for employees.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nbb:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eTo gain a more in-depth understanding of how robot-human collaboration can contribute towards employee well-being and improve workplace dynamics and existing systems, visit a host of \u003ca href=\\\"/websites/thinking_big_about_rpa/\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"informative videos and white papers - open in same tab\\\"\u003einformative videos and white papers\u003c/a\u003e which we co-created with Prof. Dan Ariely (globally recognized author and behavioral economics expert).\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nbc:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIn addition to improving employee engagement, motivation and productivity, here are some of the proven results that we have seen in the market.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nbd:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eRead on to find out how RPA can benefit your business.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\""])</script><script>self.__next_f.push([1,":\"$undefined\"}]\nbe:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca rel=\\\"\\\" href=\\\"/info/rpa-guide/the-benefits-of-rpa\\\" target=\\\"_self\\\" class=\\\"nice-link\\\"\u003eKeep reading on \\\"The Benefits of Robotic Process Automation\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nbf:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/benefits-of-rpa-main.webp\",\"alt\":\"Benefits of RPA\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\nc0:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/what-is-intelligent-process-automation-ipa\\\"\u003eWhat is Intelligent Process Automation (IPA)?\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nc1:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIntelligent process automation, or IPA, brings together robotic process automation (RPA) and artificial intelligence (AI) technologies to take the automation of business processes to the next level. Combining these technologies enables the automation of more complex processes, unlocking even more business value for enterprises.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nc2:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/what-is-intelligent-process-automation-ipa\\\"\u003eKeep reading on \\\"What is Intelligent Process Automation (IPA)?\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nc3:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/intelligent-process-automation.webp\",\"alt\":\"Intelligent Process Automation (IPA)\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\nc4:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/the-rpa-lifecycle-just-got-smarter-with-ai-innovation-bypassing-common-challenges\\\"\u003eThe Robotic Process Automation Life Cycle\u003c/a\u003e\"},\"className\":\" \",\"id\":\"rpa-life-cycle\"}]\nc5:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/he"])</script><script>self.__next_f.push([1,"ad\u003e\u003cbody\u003eTo maximize your investment in RPA, it is essential to understand all the phases of the RPA life cycle and how best to optimize each phase. The best RPA tools are not just tools for building automation capabilities, but for identifying and planning before the build as well as post-deployment monitoring.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nc6:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eOrganizations that have scaled and expanded their RPA deployments successfully, started off by selecting the optimal process candidates for automation. Today smart, AI-driven automation tools exist to assist organizations in accurately selecting the best processes to automate. Following this first essential step in the RPA life cycle, the other steps remain critical to lay a solid foundation for continuous improvement and optimization.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nc7:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eA successful RPA project should provide insights after the process has been built, improving your knowledge of additional areas where productivity can be improved, and enabling a continuous process of optimization. Setting up an \u003ca href=\\\"/websites/rpa/assets/media/pdf/NICE_Automation_Center_of_Excellence%28CoE%29.pdf?v=14\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"Automation CoE (Center of Excellence) - open in same tab\\\"\u003eAutomation CoE (Center of Excellence)\u003c/a\u003e is another crucial step towards maintaining good governance and effectively growing your automation footprint.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nc8:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/the-rpa-lifecycle-just-got-smarter-with-ai-innovation-bypassing-common-challenges\\\"\u003eKeep reading on \\\"The Robotic Process Automation Life Cycle\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nc9:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/"])</script><script>self.__next_f.push([1,"uploads/2024/08/rpa-life-cycle-body.webp\",\"alt\":\"RPA Life Cycle\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\nca:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/what-is-the-future-of-rpa\\\"\u003eWhat is the future of RPA?\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\ncb:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eMany large organizations have already put robotic process automation (RPA) to work in their businesses, yet there is still so much more potential to use the technology to drive better productivity, efficiency and customer service. As RPA becomes smarter in the future, it will deliver even more benefits to enterprises and their customers and workforces.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\ncc:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"Decoding the future of robotic process automation (RPA)\"},\"className\":\" \",\"id\":\"\"}]\ncd:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eRPA adoption is soaring in a world where organizations face continued social distancing needs and growing economic pressure as a result of the pandemic. The technology is enabling organizations across the globe to improve efficiencies, enhance the digital customer experience and drive productivity to keep pace with the demands of the new normal.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nce:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eRPA is all about automating repetitive, rule-based digital tasks, with software robots interacting with applications and information sources in much the same way as human workers do.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\ncf:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/what-is-the-future-of-rpa\\\"\u003e\\\"What is the future of RPA?\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nd0:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/fut"])</script><script>self.__next_f.push([1,"ure-of-rpa_ab8cfb.webp\",\"alt\":\"Future of RPA\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\nd1:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/what-is-cognitive-rpa\\\"\u003eWhat is Cognitive Robotic Process Automation?\u003c/a\u003e\"},\"className\":\" \",\"id\":\"cognitive-rpa\"}]\nd2:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eCognitive RPA is a class of robotic process automation (RPA) tools and solutions that leverage artificial intelligence (AI) technologies such as Optical Character Recognition (OC), Text Analytics, and Machine Learning to enable the automation of more complex processes, which in turn drive greater operational efficiencies. Just as RPA technology relies on robust connectivity to integrate with various enterprise applications, AI tools rely on data and smart algorithms to observe and learn from human behavior and input. The powerful combination of RPA technology and various AI tools enables organizations to automate processes which heavily rely on unstructured data. In addition, operational processes that are less rules bound, can be automated more intelligently (compared to more traditional unattended RPA bots which excel at automating more structured rules-based processes).\u003cbr\u003e\u003cbr\u003e\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nd3:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eCheck out the below video which explains exactly how an intelligent robotic workforce extracts, analyses and interprets unstructured data at scale, while also learning from human input.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nd4:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/what-is-cognitive-rpa\\\"\u003eKeep reading on \\\"Cognitive Robotic Process Automation\\\"\u003cbr\u003e\u003cbr\u003e \u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nd5:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/cognitive-rpa-body.webp\",\"alt\":\"Cognitiv"])</script><script>self.__next_f.push([1,"e RPA\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\nd6:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/robotic-desktop-automation\\\"\u003eRobotic Desktop Automation - Augmenting Human Capabilities\u003c/a\u003e\"},\"className\":\" \",\"id\":\"robotic-desktop-automation\"}]\nd7:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eRobotic Desktop Automation (RDA), also known as attended automation, refers to a desktop bot or virtual assistant bot that lives on an employee or end-user’s desktop. Not only does it drive efficiency and productivity, but it also helps to boost employee and \u003ca href=\\\"/guide/cea/three-strategies-to-increase-customer-satisfaction-in-the-contact-center\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_self\\\" aria-label=\\\"increase customer satisfaction - open in same tab\\\"\u003eincrease customer satisfaction\u003c/a\u003e.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nd8:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/robotic-desktop-automation\\\"\u003eKeep reading on \\\"Robotic Desktop Automation\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nd9:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/robotic-desktop-automation.webp\",\"alt\":\"Robotic Desktop Automation\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\nda:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/nice-automation-finder\\\"\u003eAutomated Opportunity Discovery with NICE Automation Finder\u003c/a\u003e\"},\"className\":\" \",\"id\":\"automated-business-process-discovery\"}]\ndb:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eOne of the biggest questions that enterprises ask themselves when embarking on an automation journey is “where do we start?” According to SSON \\\"Nearly half the automation projects that fail do so because of wrong process choice\\\".\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\ndc:[\"$\",\"p\",null,{\""])</script><script>self.__next_f.push([1,"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eEnterprises today have thousands of processes across the various organizational divisions, be it front or back office, HR, Finance etc. Although most of these processes are executed manually, many of them are highly structured, repetitive and routine process that don’t necessarily require human thinking and can be easily automated with software robots. Organizational processes have different attributes to them, and when the enterprise is considering which processes to automate, they need to factor in various parameters when selecting the potential processes for automation. Generally, processes which are very complex, and are executed by a small group of people may not be the best candidates for automation. In addition, other processes which are very error prone (when executed manually) and only executed seasonally, could potentially be good process candidates for automation.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\ndd:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eSo which parameters are obvious to look out for to maximize ROI?\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nde:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eThis is where the \u003ca href=\\\"https://www.youtube.com/watch?v=qB5YCo2HBN0\u0026amp;feature=youtu.be\\\" class=\\\"nice-link\\\" rel=\\\"\\\" target=\\\"_blank\\\" aria-label=\\\"NICE Automation Finder - open in new tab\\\"\u003eNICE Automation Finder\u003c/a\u003e comes in to the rescue. Automation Finder is the most effective way of identifying process automation opportunities, in a structured, automated way. It discovers and maps the existing processes and then prioritizes them based on a number of parameters, including their frequency, handle time and type of manual actions taken as part of the process. It uses AI-tools to make automation opportunity discovery initiatives easy and cost effective for enterprises to pinpoint optimal process candidates for automation.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\","])</script><script>self.__next_f.push([1,"\"id\":\"$undefined\"}]\ndf:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/nice-automation-finder\\\"\u003eKeep reading on \\\"NICE Automation Finder\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\ne0:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/automated-business-process-discovery.webp\",\"alt\":\"Automated Business Process Discovery\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\ne1:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/rpa-use-cases\\\"\u003e\u003cbr\u003eRPA Use Cases: Lower Costs, Better Experiences, Real ROI\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\ne2:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eOrganizations going through a digital transformation have more opportunities than ever to further automate their business processes. Let’s consider some proven robotic process automation use cases and the value that they can create for organizations operating in a difficult time.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\ne3:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eIn a challenging time for organizations around the world, enterprises face the need to reconcile the imperative of meeting rising customer expectations with the need to drive down costs. Leading businesses are accelerating their digital transformation and automation programs to manage these conflicting demands on their operations. Robotic process automation (RPA) is one of their most important tools in this environment.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\ne4:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eRPA enables organizations to automate manual, repetitive tasks across different applications, so that their people can be more productive and have more time to focus on strategic initiatives and the customer experience. From front-office to back-office, from sales to finance to HR to customer servi"])</script><script>self.__next_f.push([1,"ce, and from retail to telecoms to financial services, RPA use cases are numerous.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\ne5:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eHere are just a few examples of how leading companies are already using RPA to improve business performance.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\ne6:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/rpa-use-cases\\\"\u003eKeep reading on \\\"RPA Use Cases: Lower Costs, Better Experiences, Real ROI\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\ne7:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/rpa-use-cases_de0632.webp\",\"alt\":\"RPA Use Cases\",\"style\":{},\"className\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\ne8:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/unlocking-rpa-roi-through-automated-process-discovery\\\"\u003eUnlocking RPA ROI through Automated Process Discovery\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\ne9:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eDiscovering the right processes to automate is critical for any enterprise that wishes to unlock the best possible return on investment from robotic process automation. There are many processes ripe for automation in large enterprises – the challenge is to find the best ones. An automated, data-driven solution – such as NICE’s Automation Finder – is the key to getting it right.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nea:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/unlocking-rpa-roi-through-automated-process-discovery\\\"\u003eKeep reading on \\\"Unlocking RPA ROI through Automated Process Discovery\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\neb:[\"$\",\"figure\",null,{\"className\":\" text-left\",\"children\":[\"$\",\"$L33\",null,{\"src\":\"https://resources.nice.com/wp-content/uploads/2024/08/unlocking-rpa-roi-body.webp\",\"alt\":\"Unlocking RPA ROI\",\"style\":{},\"class"])</script><script>self.__next_f.push([1,"Name\":\"inline-block\",\"width\":360,\"height\":172,\"quality\":80}]}]\nec:[\"$\",\"h2\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/what-process-discovery-is-and-how-it-affects-rpa-success\\\"\u003eWhat Process Discovery is, and How it Affects RPA Success\u003c/a\u003e\"},\"className\":\" \",\"id\":\"process-discovery\"}]\ned:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eToday’s contact center typically has hundreds of processes that can be automated, from data entry to compliance activities and more, but it’s not always easy to understand what automation will deliver the most value. As organizations embrace robotic process automation (RPA) to meet heightened customer expectations, work more efficiently and create a better employee experience, process discovery is playing an increasing role in delivering on the promise of RPA. Learn more about how you can use process discovery to shorten the path to automation, reduce costs and increase employee engagement.\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nee:[\"$\",\"h3\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003ca href=\\\"/info/rpa-guide/what-process-discovery-is-and-how-it-affects-rpa-success\\\"\u003eKeep reading on \\\"What Process Discovery is, and How it Affects RPA Success\\\"\u003c/a\u003e\"},\"className\":\" \",\"id\":\"\"}]\nef:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/platform\",\"data-text\":\"Platform\",\"target\":\"$undefined\",\"children\":\"Platform\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[\"$\",\"$L1d\",\"b3d2f04a-247f-4cf1-bf5e-0aba044e34ca\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L104\"]}]}]]}]}]]}]\nf0:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/products\",\"data-text\":\"Products\",\"target\":\"$undefined\",\"children\":\"Produc"])</script><script>self.__next_f.push([1,"ts\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[\"$\",\"$L1d\",\"f254aee6-d06e-4341-ab3e-db370517980c\",{\"componentName\":\"acf/menu-navigation\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigation\"]}],\"$L105\"]}]}]]}]}]]}]\nf1:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/solutions\",\"data-text\":\"Solutions\",\"target\":\"$undefined\",\"children\":\"Solutions\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[\"$\",\"$L1d\",\"f0b51bdb-a85f-4ca5-97b5-945d0f1dbbb0\",{\"componentName\":\"acf/menu-navigation\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuNavigation\"]}],\"$L106\"]}]}]]}]}]]}]\nf2:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/services\",\"data-text\":\"Services\",\"target\":\"$undefined\",\"children\":\"Services\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[\"$\",\"$L1d\",\"4713965c-f89d-49e6-8a9c-338473a5befe\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$1e\",null,{\"fallback\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e @/components/blocks/acf/Menu/MenuSection\"]}],\"$L107\"]}]}]]}]}]]}]\nf3:[\"$\",\"li\",null,{\"className\":\"header-nav-dropdown\",\"children\":[[\"$\",\"a\",null,{\"href\":\"/resources\",\"data-text\":\"Resources\",\"target\":\"$undefined\",\"children\":\"Resources\"}],[\"$\",\"div\",null,{\"className\":\"header-nav-columns\",\"children\":[\"$\",\"div\",null,{\"className\":\"header-nav-columns-inner\",\"children\":[[\"$\",\"$L1d\",\"aa5ee231-c842-40b5-ba66-8f366dfd4b1a\",{\"componentName\":\"acf/menu-section\",\"children\":[\"$\",\"$1e\",null,{\"fallba"])</script><script>self.__next_f.push([1,"ck\":null,\"children\":[[\"$\",\"$L1f\",null,{\"moduleIds\":[\"components/common/BlockRenderer/BlockRenderer.tsx -\u003e 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\",\"id\":\"\"}]\nf6:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eRPA can handle tasks such as moving from one application to another, inputting data into multiple fields, reentering data, or copying and pasting — nearly any task that is largely driven by rules and schedules. 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The integration of AI technologies with an RPA platform, enables the robotic workforce with more human-like capabilities, for example:\u003c/body\u003e\u003c/html\u003e\"},\"className\":\"\",\"id\":\"$undefined\"}]\nfb:[\"$\",\"ul\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003cli\u003eReading, by utilizing OCR (Optical Character recognition) and text analytics.\u003c/li\u003e\u003cli\u003eListening, by utilizing NLP (Natural Language Processing) and Voice Analytics.\u003c/li\u003e\u003cli\u003eCommunicating by using chatbots, which may be both text and voice-enabled.\u003c/li\u003e"])</script><script>self.__next_f.push([1,"\"}}]\nfc:[\"$\",\"p\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\u003chtml\u003e\u003chead\u003e\u003c/head\u003e\u003cbody\u003eAnother key difference is that while traditional RPA uses structured inputs and logic, AI uses unstructured inputs and develops its own logic. 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srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=828&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F04%2Fnice-web-logo.webp&w=828&q=80"/></a><a class="header-nav-close" href="#" title="Close">×</a></li><template id="B:66"></template><template id="B:67"></template><template id="B:68"></template><template id="B:69"></template><template id="B:6a"></template><template id="B:6b"></template></ul></nav></div><script>$RC("B:0","S:0")</script><div hidden id="S:23"><h2 class=" " id=""><a href="/info/rpa-guide/what-is-a-bot-in-rpa">RPA bots: what are they and what can they do?</a></h2></div><script>$RC("B:23","S:23")</script><div hidden id="S:24"><p class=""><html><head></head><body>Not to be confused with the sort of robot you might see on the floor of a factory, 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Such a bot can execute a range of tasks within a process by connecting to various applications e.g. ERP or CRM applications. Read our blog post to find out what RPA bots can do for you.</body></html></p></div><script>$RC("B:24","S:24")</script><div hidden id="S:25"><h3 class=" " id=""><a rel="" href="/info/rpa-guide/what-is-a-bot-in-rpa" target="_self" class="nice-link">Keep reading on "RPA bots: what are they and what can they do?"</a></h3></div><script>$RC("B:25","S:25")</script><div hidden id="S:26"><figure class=" text-left"><img alt="RPA bots" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-bots.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-bots.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-bots.webp&w=750&q=80"/></figure></div><script>$RC("B:26","S:26")</script><div hidden id="S:27"><h2 class=" " id=""><a href="/info/rpa-guide/process-recorder-function-in-rpa">What is RPA process recording?</a></h2></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><p class=""><html><head></head><body>The process recorder function in robotic process automation (RPA) is one way to speed up capturing the steps in a process and then automating them. 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Read our new blog post to learn more about the pros and cons of RPA process recording.</body></html></p></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><h3 class=" " id=""><a href="/info/rpa-guide/process-recorder-function-in-rpa">Keep reading on "RPA process recording"</a></h3></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><figure class=" text-left"><img alt="RPA process recording" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-process-recording_7c667e.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-process-recording_7c667e.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-process-recording_7c667e.webp&w=750&q=80"/></figure></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><h2 class=" " id=""><a href="/info/rpa-guide/rpa-ocr-elevating-process-automation">What is RPA OCR?</a></h2></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><p class=""><html><head></head><body>Advanced optical character recognition (OCR) is a cognitive technology that mimics the human ability to read. Used to extract text from images and documents via mechanical or electronic means, OCR enables organizations to automate a greater volume of their operational business processes, especially those that still depend heavily on paperwork such as customer-completed forms. 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You can put software robots to work to achieve significant and measurable improvements in areas of your business that range from customer satisfaction and employee engagement through to process speed, accuracy and cost efficiency.</body></html></p></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><p class=""><html><head></head><body>By allocating more structured and repetitive tasks to robots, human employees are freed from the cumbersome and monotonous nature of manually processing very simple tasks. With RPA implementations, human employees are freed up to attend to higher value activities which may require more strategic and creative skills. This has also proven to be a more fulfilling and motivating approach for employees.</body></html></p></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><p class=""><html><head></head><body>To gain a more in-depth understanding of how robot-human collaboration can contribute towards employee well-being and improve workplace dynamics and existing systems, visit a host of <a href="/websites/thinking_big_about_rpa/" class="nice-link" rel="" target="_self" aria-label="informative videos and white papers - open in same tab">informative videos and white papers</a> which we co-created with Prof. Dan Ariely (globally recognized author and behavioral economics expert).</body></html></p></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><p class=""><html><head></head><body>In addition to improving employee engagement, motivation and productivity, here are some of the proven results that we have seen in the market.</body></html></p></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><p class=""><html><head></head><body>Read on to find out how RPA can benefit your business.</body></html></p></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><h3 class=" " id=""><a rel="" href="/info/rpa-guide/the-benefits-of-rpa" target="_self" class="nice-link">Keep reading on "The Benefits of Robotic Process Automation"</a></h3></div><script>$RC("B:35","S:35")</script><div hidden id="S:36"><figure class=" text-left"><img alt="Benefits of RPA" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fbenefits-of-rpa-main.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fbenefits-of-rpa-main.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fbenefits-of-rpa-main.webp&w=750&q=80"/></figure></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><h2 class=" " id=""><a href="/info/rpa-guide/what-is-intelligent-process-automation-ipa">What is Intelligent Process Automation (IPA)?</a></h2></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><p class=""><html><head></head><body>Intelligent process automation, or IPA, brings together robotic process automation (RPA) and artificial intelligence (AI) technologies to take the automation of business processes to the next level. Combining these technologies enables the automation of more complex processes, unlocking even more business value for enterprises.</body></html></p></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><h3 class=" " id=""><a href="/info/rpa-guide/what-is-intelligent-process-automation-ipa">Keep reading on "What is Intelligent Process Automation (IPA)?"</a></h3></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><figure class=" text-left"><img alt="Intelligent Process Automation (IPA)" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fintelligent-process-automation.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fintelligent-process-automation.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fintelligent-process-automation.webp&w=750&q=80"/></figure></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><h2 class=" " id="rpa-life-cycle"><a href="/info/rpa-guide/the-rpa-lifecycle-just-got-smarter-with-ai-innovation-bypassing-common-challenges">The Robotic Process Automation Life Cycle</a></h2></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><p class=""><html><head></head><body>To maximize your investment in RPA, it is essential to understand all the phases of the RPA life cycle and how best to optimize each phase. The best RPA tools are not just tools for building automation capabilities, but for identifying and planning before the build as well as post-deployment monitoring.</body></html></p></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><p class=""><html><head></head><body>Organizations that have scaled and expanded their RPA deployments successfully, started off by selecting the optimal process candidates for automation. Today smart, AI-driven automation tools exist to assist organizations in accurately selecting the best processes to automate. Following this first essential step in the RPA life cycle, the other steps remain critical to lay a solid foundation for continuous improvement and optimization.</body></html></p></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><p class=""><html><head></head><body>A successful RPA project should provide insights after the process has been built, improving your knowledge of additional areas where productivity can be improved, and enabling a continuous process of optimization. Setting up an <a href="/websites/rpa/assets/media/pdf/NICE_Automation_Center_of_Excellence%28CoE%29.pdf?v=14" class="nice-link" rel="" target="_self" aria-label="Automation CoE (Center of Excellence) - open in same tab">Automation CoE (Center of Excellence)</a> is another crucial step towards maintaining good governance and effectively growing your automation footprint.</body></html></p></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><h3 class=" " id=""><a href="/info/rpa-guide/the-rpa-lifecycle-just-got-smarter-with-ai-innovation-bypassing-common-challenges">Keep reading on "The Robotic Process Automation Life Cycle"</a></h3></div><script>$RC("B:3f","S:3f")</script><div hidden id="S:40"><figure class=" text-left"><img alt="RPA Life Cycle" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-life-cycle-body.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-life-cycle-body.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-life-cycle-body.webp&w=750&q=80"/></figure></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><h2 class=" " id=""><a href="/info/rpa-guide/what-is-the-future-of-rpa">What is the future of RPA?</a></h2></div><script>$RC("B:41","S:41")</script><div hidden id="S:42"><p class=""><html><head></head><body>Many large organizations have already put robotic process automation (RPA) to work in their businesses, yet there is still so much more potential to use the technology to drive better productivity, efficiency and customer service. As RPA becomes smarter in the future, it will deliver even more benefits to enterprises and their customers and workforces.</body></html></p></div><script>$RC("B:42","S:42")</script><div hidden id="S:43"><h3 class=" " id="">Decoding the future of robotic process automation (RPA)</h3></div><script>$RC("B:43","S:43")</script><div hidden id="S:44"><p class=""><html><head></head><body>RPA adoption is soaring in a world where organizations face continued social distancing needs and growing economic pressure as a result of the pandemic. The technology is enabling organizations across the globe to improve efficiencies, enhance the digital customer experience and drive productivity to keep pace with the demands of the new normal.</body></html></p></div><script>$RC("B:44","S:44")</script><div hidden id="S:45"><p class=""><html><head></head><body>RPA is all about automating repetitive, rule-based digital tasks, with software robots interacting with applications and information sources in much the same way as human workers do.</body></html></p></div><script>$RC("B:45","S:45")</script><div hidden id="S:46"><h3 class=" " id=""><a href="/info/rpa-guide/what-is-the-future-of-rpa">"What is the future of RPA?"</a></h3></div><script>$RC("B:46","S:46")</script><div hidden id="S:47"><figure class=" text-left"><img alt="Future of RPA" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ffuture-of-rpa_ab8cfb.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ffuture-of-rpa_ab8cfb.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Ffuture-of-rpa_ab8cfb.webp&w=750&q=80"/></figure></div><script>$RC("B:47","S:47")</script><div hidden id="S:48"><h2 class=" " id="cognitive-rpa"><a href="/info/rpa-guide/what-is-cognitive-rpa">What is Cognitive Robotic Process Automation?</a></h2></div><script>$RC("B:48","S:48")</script><div hidden id="S:49"><p class=""><html><head></head><body>Cognitive RPA is a class of robotic process automation (RPA) tools and solutions that leverage artificial intelligence (AI) technologies such as Optical Character Recognition (OC), Text Analytics, and Machine Learning to enable the automation of more complex processes, which in turn drive greater operational efficiencies. Just as RPA technology relies on robust connectivity to integrate with various enterprise applications, AI tools rely on data and smart algorithms to observe and learn from human behavior and input. The powerful combination of RPA technology and various AI tools enables organizations to automate processes which heavily rely on unstructured data. In addition, operational processes that are less rules bound, can be automated more intelligently (compared to more traditional unattended RPA bots which excel at automating more structured rules-based processes).<br><br></body></html></p></div><script>$RC("B:49","S:49")</script><div hidden id="S:4a"><p class=""><html><head></head><body>Check out the below video which explains exactly how an intelligent robotic workforce extracts, analyses and interprets unstructured data at scale, while also learning from human input.</body></html></p></div><script>$RC("B:4a","S:4a")</script><div hidden id="S:4b"><h3 class=" " id=""><a href="/info/rpa-guide/what-is-cognitive-rpa">Keep reading on "Cognitive Robotic Process Automation"<br><br> </a></h3></div><script>$RC("B:4b","S:4b")</script><div hidden id="S:4c"><figure class=" text-left"><img alt="Cognitive RPA" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fcognitive-rpa-body.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fcognitive-rpa-body.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fcognitive-rpa-body.webp&w=750&q=80"/></figure></div><script>$RC("B:4c","S:4c")</script><div hidden id="S:4d"><h2 class=" " id="robotic-desktop-automation"><a href="/info/rpa-guide/robotic-desktop-automation">Robotic Desktop Automation - Augmenting Human Capabilities</a></h2></div><script>$RC("B:4d","S:4d")</script><div hidden id="S:4e"><p class=""><html><head></head><body>Robotic Desktop Automation (RDA), also known as attended automation, refers to a desktop bot or virtual assistant bot that lives on an employee or end-user’s desktop. Not only does it drive efficiency and productivity, but it also helps to boost employee and <a href="/guide/cea/three-strategies-to-increase-customer-satisfaction-in-the-contact-center" class="nice-link" rel="" target="_self" aria-label="increase customer satisfaction - open in same tab">increase customer satisfaction</a>.</body></html></p></div><script>$RC("B:4e","S:4e")</script><div hidden id="S:4f"><h3 class=" " id=""><a href="/info/rpa-guide/robotic-desktop-automation">Keep reading on "Robotic Desktop Automation"</a></h3></div><script>$RC("B:4f","S:4f")</script><div hidden id="S:50"><figure class=" text-left"><img alt="Robotic Desktop Automation" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frobotic-desktop-automation.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frobotic-desktop-automation.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frobotic-desktop-automation.webp&w=750&q=80"/></figure></div><script>$RC("B:50","S:50")</script><div hidden id="S:51"><h2 class=" " id="automated-business-process-discovery"><a href="/info/rpa-guide/nice-automation-finder">Automated Opportunity Discovery with NICE Automation Finder</a></h2></div><script>$RC("B:51","S:51")</script><div hidden id="S:52"><p class=""><html><head></head><body>One of the biggest questions that enterprises ask themselves when embarking on an automation journey is “where do we start?” According to SSON "Nearly half the automation projects that fail do so because of wrong process choice".</body></html></p></div><script>$RC("B:52","S:52")</script><div hidden id="S:53"><p class=""><html><head></head><body>Enterprises today have thousands of processes across the various organizational divisions, be it front or back office, HR, Finance etc. Although most of these processes are executed manually, many of them are highly structured, repetitive and routine process that don’t necessarily require human thinking and can be easily automated with software robots. Organizational processes have different attributes to them, and when the enterprise is considering which processes to automate, they need to factor in various parameters when selecting the potential processes for automation. Generally, processes which are very complex, and are executed by a small group of people may not be the best candidates for automation. In addition, other processes which are very error prone (when executed manually) and only executed seasonally, could potentially be good process candidates for automation.</body></html></p></div><script>$RC("B:53","S:53")</script><div hidden id="S:54"><p class=""><html><head></head><body>So which parameters are obvious to look out for to maximize ROI?</body></html></p></div><script>$RC("B:54","S:54")</script><div hidden id="S:55"><p class=""><html><head></head><body>This is where the <a href="https://www.youtube.com/watch?v=qB5YCo2HBN0&feature=youtu.be" class="nice-link" rel="" target="_blank" aria-label="NICE Automation Finder - open in new tab">NICE Automation Finder</a> comes in to the rescue. Automation Finder is the most effective way of identifying process automation opportunities, in a structured, automated way. It discovers and maps the existing processes and then prioritizes them based on a number of parameters, including their frequency, handle time and type of manual actions taken as part of the process. It uses AI-tools to make automation opportunity discovery initiatives easy and cost effective for enterprises to pinpoint optimal process candidates for automation.</body></html></p></div><script>$RC("B:55","S:55")</script><div hidden id="S:56"><h3 class=" " id=""><a href="/info/rpa-guide/nice-automation-finder">Keep reading on "NICE Automation Finder"</a></h3></div><script>$RC("B:56","S:56")</script><div hidden id="S:57"><figure class=" text-left"><img alt="Automated Business Process Discovery" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fautomated-business-process-discovery.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fautomated-business-process-discovery.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fautomated-business-process-discovery.webp&w=750&q=80"/></figure></div><script>$RC("B:57","S:57")</script><div hidden id="S:58"><h2 class=" " id=""><a href="/info/rpa-guide/rpa-use-cases"><br>RPA Use Cases: Lower Costs, Better Experiences, Real ROI</a></h2></div><script>$RC("B:58","S:58")</script><div hidden id="S:59"><p class=""><html><head></head><body>Organizations going through a digital transformation have more opportunities than ever to further automate their business processes. Let’s consider some proven robotic process automation use cases and the value that they can create for organizations operating in a difficult time.</body></html></p></div><script>$RC("B:59","S:59")</script><div hidden id="S:5a"><p class=""><html><head></head><body>In a challenging time for organizations around the world, enterprises face the need to reconcile the imperative of meeting rising customer expectations with the need to drive down costs. Leading businesses are accelerating their digital transformation and automation programs to manage these conflicting demands on their operations. Robotic process automation (RPA) is one of their most important tools in this environment.</body></html></p></div><script>$RC("B:5a","S:5a")</script><div hidden id="S:5b"><p class=""><html><head></head><body>RPA enables organizations to automate manual, repetitive tasks across different applications, so that their people can be more productive and have more time to focus on strategic initiatives and the customer experience. From front-office to back-office, from sales to finance to HR to customer service, and from retail to telecoms to financial services, RPA use cases are numerous.</body></html></p></div><script>$RC("B:5b","S:5b")</script><div hidden id="S:5c"><p class=""><html><head></head><body>Here are just a few examples of how leading companies are already using RPA to improve business performance.</body></html></p></div><script>$RC("B:5c","S:5c")</script><div hidden id="S:5d"><h3 class=" " id=""><a href="/info/rpa-guide/rpa-use-cases">Keep reading on "RPA Use Cases: Lower Costs, Better Experiences, Real ROI"</a></h3></div><script>$RC("B:5d","S:5d")</script><div hidden id="S:5e"><figure class=" text-left"><img alt="RPA Use Cases" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-use-cases_de0632.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-use-cases_de0632.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-use-cases_de0632.webp&w=750&q=80"/></figure></div><script>$RC("B:5e","S:5e")</script><div hidden id="S:5f"><h2 class=" " id=""><a href="/info/rpa-guide/unlocking-rpa-roi-through-automated-process-discovery">Unlocking RPA ROI through Automated Process Discovery</a></h2></div><script>$RC("B:5f","S:5f")</script><div hidden id="S:60"><p class=""><html><head></head><body>Discovering the right processes to automate is critical for any enterprise that wishes to unlock the best possible return on investment from robotic process automation. There are many processes ripe for automation in large enterprises – the challenge is to find the best ones. An automated, data-driven solution – such as NICE’s Automation Finder – is the key to getting it right.</body></html></p></div><script>$RC("B:60","S:60")</script><div hidden id="S:61"><h3 class=" " id=""><a href="/info/rpa-guide/unlocking-rpa-roi-through-automated-process-discovery">Keep reading on "Unlocking RPA ROI through Automated Process Discovery"</a></h3></div><script>$RC("B:61","S:61")</script><div hidden id="S:62"><figure class=" text-left"><img alt="Unlocking RPA ROI" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Funlocking-rpa-roi-body.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Funlocking-rpa-roi-body.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Funlocking-rpa-roi-body.webp&w=750&q=80"/></figure></div><script>$RC("B:62","S:62")</script><div hidden id="S:63"><h2 class=" " id="process-discovery"><a href="/info/rpa-guide/what-process-discovery-is-and-how-it-affects-rpa-success">What Process Discovery is, and How it Affects RPA Success</a></h2></div><script>$RC("B:63","S:63")</script><div hidden id="S:64"><p class=""><html><head></head><body>Today’s contact center typically has hundreds of processes that can be automated, from data entry to compliance activities and more, but it’s not always easy to understand what automation will deliver the most value. As organizations embrace robotic process automation (RPA) to meet heightened customer expectations, work more efficiently and create a better employee experience, process discovery is playing an increasing role in delivering on the promise of RPA. Learn more about how you can use process discovery to shorten the path to automation, reduce costs and increase employee engagement.</body></html></p></div><script>$RC("B:64","S:64")</script><div hidden id="S:65"><h3 class=" " id=""><a href="/info/rpa-guide/what-process-discovery-is-and-how-it-affects-rpa-success">Keep reading on "What Process Discovery is, and How it Affects RPA Success"</a></h3></div><script>$RC("B:65","S:65")</script><div hidden id="S:1d"><div class="left-part"><template id="B:6c"></template><template id="B:6d"></template><template id="B:6e"></template></div></div><script>$RC("B:1d","S:1d")</script><div hidden id="S:1e"><div class="right-part"><template id="B:6f"></template></div></div><script>$RC("B:1e","S:1e")</script><div hidden id="S:1f"><div class="left-part"><template id="B:70"></template><template id="B:71"></template><template id="B:72"></template><template id="B:73"></template><template id="B:74"></template></div></div><script>$RC("B:1f","S:1f")</script><div hidden id="S:20"><div class="right-part"><template id="B:75"></template></div></div><script>$RC("B:20","S:20")</script><div hidden id="S:21"><div class="left-part"><template id="B:76"></template><template id="B:77"></template><template id="B:78"></template><template id="B:79"></template></div></div><script>$RC("B:21","S:21")</script><div hidden id="S:22"><div class="right-part"><template id="B:7a"></template></div></div><script>$RC("B:22","S:22")</script><div hidden id="S:66"><li class="header-nav-dropdown"><a href="/platform" data-text="Platform">Platform</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:7b"></template></div></div></li></div><script>$RC("B:66","S:66")</script><div hidden id="S:67"><li class="header-nav-dropdown"><a href="/products" data-text="Products">Products</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:7c"></template></div></div></li></div><script>$RC("B:67","S:67")</script><div hidden id="S:68"><li class="header-nav-dropdown"><a href="/solutions" data-text="Solutions">Solutions</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:7d"></template></div></div></li></div><script>$RC("B:68","S:68")</script><div hidden id="S:69"><li class="header-nav-dropdown"><a href="/services" data-text="Services">Services</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:7e"></template></div></div></li></div><script>$RC("B:69","S:69")</script><div hidden id="S:6a"><li class="header-nav-dropdown"><a href="/resources" data-text="Resources">Resources</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:7f"></template></div></div></li></div><script>$RC("B:6a","S:6a")</script><div hidden id="S:6b"><li class="header-nav-dropdown"><a href="/company/about-us" data-text="Company">Company</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:80"></template></div></div></li></div><script>$RC("B:6b","S:6b")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/News-and-events-thumbnail-877x364-2.jpg"/><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg"/><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg"/><div hidden id="S:6c"><h2 class=" " id=""><a href="/info/rpa-guide/what-is-rpa">What Can Robotic Process Automation Do?</a></h2></div><script>$RC("B:6c","S:6c")</script><div hidden id="S:6d"><p class=""><html><head></head><body>RPA can handle tasks such as moving from one application to another, inputting data into multiple fields, reentering data, or copying and pasting — nearly any task that is largely driven by rules and schedules. The robot is a software worker that can do jobs such as retrieving customer profiles, support and order information from multiple enterprise systems and applications.</body></html></p></div><script>$RC("B:6d","S:6d")</script><div hidden id="S:6e"><h3 class=" " id=""><a href="/info/rpa-guide/what-is-rpa">Keep reading on "What Can Robotic Process Automation Do?"</a></h3></div><script>$RC("B:6e","S:6e")</script><div hidden id="S:6f"><figure class="!mx-0 float-right text-right"><img alt="What is RPA?" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fwhat-is-rpa-body.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fwhat-is-rpa-body.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fwhat-is-rpa-body.webp&w=750&q=80"/></figure></div><script>$RC("B:6f","S:6f")</script><div hidden id="S:70"><h2 class=" " id=""><a href="/info/rpa-guide/rpa-ai-and-rpa-whats-the-difference-and-which-is-best-for-your-organization">What’s the Difference Between AI and RPA?</a></h2></div><script>$RC("B:70","S:70")</script><div hidden id="S:71"><p class=""><html><head></head><body>RPA and AI work hand in hand to bring more human intelligence to process automations. The integration of AI technologies with an RPA platform, enables the robotic workforce with more human-like capabilities, for example:</body></html></p></div><script>$RC("B:71","S:71")</script><div hidden id="S:72"><ul><li>Reading, by utilizing OCR (Optical Character recognition) and text analytics.</li><li>Listening, by utilizing NLP (Natural Language Processing) and Voice Analytics.</li><li>Communicating by using chatbots, which may be both text and voice-enabled.</li></ul></div><script>$RC("B:72","S:72")</script><div hidden id="S:73"><p class=""><html><head></head><body>Another key difference is that while traditional RPA uses structured inputs and logic, AI uses unstructured inputs and develops its own logic. Combining both RPA and artificial intelligence can create more intelligent and comprehensive process automations, with the capabilities to support more complex use cases.</body></html></p></div><script>$RC("B:73","S:73")</script><div hidden id="S:74"><h3 class=" " id=""><a href="/info/rpa-guide/rpa-ai-and-rpa-whats-the-difference-and-which-is-best-for-your-organization">Keep reading on "What is the difference between AI and RPA?"</a></h3></div><script>$RC("B:74","S:74")</script><div hidden id="S:75"><figure class=" text-left"><img alt="RPA and AI" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-and-ai.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-and-ai.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Frpa-and-ai.webp&w=750&q=80"/></figure></div><script>$RC("B:75","S:75")</script><div hidden id="S:76"><h2 class=" " id="how-does-rpa-work"><a href="/info/rpa-guide/how-does-rpa-work">How Does RPA Work?</a></h2></div><script>$RC("B:76","S:76")</script><div hidden id="S:77"><p class=""><html><head></head><body>RPA works by accessing information from your existing computer systems. There are numerous ways that RPA tools can integrate with your applications. One option is through connections to databases and enterprise web services on the backend. Another is through front-end or desktop connections that take multiple forms.</body></html></p></div><script>$RC("B:77","S:77")</script><div hidden id="S:78"><h3 class=" " id="">How does RPA work with your existing systems?</h3></div><script>$RC("B:78","S:78")</script><div hidden id="S:79"><p class=""><html><head></head><body>Let’s take a look at the Task Automation Spectrum (see diagram below) to better understand how different robots can support a wide-ranging spectrum of tasks.</body></html></p></div><script>$RC("B:79","S:79")</script><div hidden id="S:7a"><figure class=" text-left"><img alt="How does RPA Work" loading="lazy" width="360" height="172" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fhow-does-rpa-work-1.webp&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fhow-does-rpa-work-1.webp&w=750&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F08%2Fhow-does-rpa-work-1.webp&w=750&q=80"/></figure></div><script>$RC("B:7a","S:7a")</script><div hidden id="S:7b"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:81"></template><template id="B:82"></template><template id="B:83"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/News-and-events-thumbnail-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Achieve it all with CXone Mpower.</p><p class="header-nav-inner-resource-description">Move beyond traditional inbound customer service into proactive, AI-powered experiences. Complete end-to-end automation of customer service workflows with NICE CXone Mpower.</p><p><a href="/cxone-mpower" class="blue-arrow-link">Learn more</a></p></div></div></div><script>$RC("B:7b","S:7b")</script><div hidden id="S:7c"><div class="header-nav-promo"><ul><template id="B:84"></template><template id="B:85"></template><template id="B:86"></template><template id="B:87"></template><template id="B:88"></template><template id="B:89"></template><template id="B:8a"></template></ul></div></div><script>$RC("B:7c","S:7c")</script><div hidden id="S:7d"><div class="header-nav-promo"><ul><template id="B:8b"></template><template id="B:8c"></template><template id="B:8d"></template></ul></div></div><script>$RC("B:7d","S:7d")</script><div hidden id="S:7e"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:8e"></template><template id="B:8f"></template><template id="B:90"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Make the smartest buying decision with the latest Gartner analysis</p><p class="header-nav-inner-resource-description">NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.</p><p><a href="https://get.nice.com/gartnermq2024" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:7e","S:7e")</script><div hidden id="S:7f"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:91"></template><template id="B:92"></template><template id="B:93"></template></div></div></div></div><script>$RC("B:7f","S:7f")</script><div hidden id="S:80"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><template id="B:94"></template><template id="B:95"></template><template id="B:96"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Join us at the Largest CX Event of the Year!</p><p class="header-nav-inner-resource-description">Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas</p><p><a href="https://www.nice.com/websites/interactions/" class="blue-arrow-link">Register now</a></p></div></div></div><script>$RC("B:80","S:80")</script><div hidden id="S:81"><div><p class="header-nav-inner-col-title">CXone Mpower Platform</p><ul><li><a href="/platform/workflows"><p class="header-nav-item-title">Workflows</p><p class="header-nav-item-description">Automate every service workflow</p></a></li><li><a href="/platform/agents"><p class="header-nav-item-title">Agents</p><p class="header-nav-item-description">Maximize agent performance</p></a></li><li><a href="/platform/knowledge"><p class="header-nav-item-title">Knowledge</p><p class="header-nav-item-description">Centralize data and knowledge</p></a></li></ul></div></div><script>$RC("B:81","S:81")</script><div hidden id="S:82"><div><p class="header-nav-inner-col-title">Customer Service Automation</p><ul><li><a href="/platform/platform-overview"><p class="header-nav-item-title">Platform Overview</p><p class="header-nav-item-description">Complete AI platform for customer service automation</p></a></li><li><a href="/company/trust-center"><p class="header-nav-item-title">Trust & Compliance</p><p class="header-nav-item-description">Ensure secure, reliable, and compliant customer service operations</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li></ul></div></div><script>$RC("B:82","S:82")</script><div hidden id="S:83"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Integrations & Hubs</p><p class="header-nav-item-description">Seamlessly connect your business systems</p></a></li><li><a href="https://developer.niceincontact.com"><p class="header-nav-item-title">Developer Portal</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">User Communities</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:83","S:83")</script><div hidden id="S:8e"><div><p class="header-nav-inner-col-title">Professional Services</p><ul><li><a href="/services/professional-services"><p class="header-nav-item-title">Professional Services</p><p class="header-nav-item-description">Industry-leading expertise, tools and know-how</p></a></li><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">Implementation Partners</p><p class="header-nav-item-description">NICE-certified implementation partners</p></a></li><li><a href="/services/business-consulting"><p class="header-nav-item-title">Business Consulting</p><p class="header-nav-item-description">Your partner for successful transformation</p></a></li></ul></div></div><script>$RC("B:8e","S:8e")</script><div hidden id="S:8f"><div><p class="header-nav-inner-col-title">Training</p><ul><li><a href="/resources/call-center-training"><p class="header-nav-item-title">Self-Led Training</p><p class="header-nav-item-description">Professionally developed training courses</p></a></li><li><a href="/services/training-and-education"><p class="header-nav-item-title">Contact Center Training</p><p class="header-nav-item-description">Tailored education delivered by CX experts</p></a></li></ul></div></div><script>$RC("B:8f","S:8f")</script><div hidden id="S:90"><div><p class="header-nav-inner-col-title">Support & Assistance</p><ul><li><a href="/services/customer-support"><p class="header-nav-item-title">Customer Support</p><p class="header-nav-item-description">Global support you can depend on</p></a></li></ul></div></div><script>$RC("B:90","S:90")</script><div hidden id="S:91"><div><p class="header-nav-inner-col-title">Knowledge Base</p><ul><li><a href="/resources"><p class="header-nav-item-title">All Resources</p><p class="header-nav-item-description">Whitepapers, datasheets, demos and more</p></a></li><li><a href="/resources/analyst-perspectives"><p class="header-nav-item-title">Analyst Perspectives</p><p class="header-nav-item-description">Contact center reports from third party analysis</p></a></li><li><a href="/glossary"><p class="header-nav-item-title">Terms Glossary</p><p class="header-nav-item-description">Detailed descriptions of industry-related terms</p></a></li><li><a href="/faq"><p class="header-nav-item-title">FAQs</p><p class="header-nav-item-description">Contact center focused frequently asked questions</p></a></li><li><a href="/info"><p class="header-nav-item-title">Guides</p><p class="header-nav-item-description">Expert insights for superior CX</p></a></li></ul></div></div><script>$RC("B:91","S:91")</script><div hidden id="S:92"><div><p class="header-nav-inner-col-title">Learning & Insights</p><ul><li><a href="/on-demand-webinars"><p class="header-nav-item-title">On-Demand Webinars</p><p class="header-nav-item-description">Browse our extensive webinar catalog</p></a></li><li><a href="/interactive-product-tours"><p class="header-nav-item-title">Interactive Product Tours</p><p class="header-nav-item-description">Explore the complete platform with our self-guided demos</p></a></li><li><a href="/blog"><p class="header-nav-item-title">Blog</p><p class="header-nav-item-description">CX industry guidance by contact center experts</p></a></li><li><a href="/resources/why-nice-the-room-where-it-happened-video-series"><p class="header-nav-item-title">Why NICE? Video Series</p><p class="header-nav-item-description">Step Inside The Room Where It Happened to see CX AI in action</p></a></li></ul></div></div><script>$RC("B:92","S:92")</script><div hidden id="S:93"><div><p class="header-nav-inner-col-title">Community</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/customer-stories"><p class="header-nav-item-title">Customer Stories</p><p class="header-nav-item-description">Our customer's success is paramount. Read case studies about real CX transformation</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">NICE Clubs</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:93","S:93")</script><div hidden id="S:94"><div><p class="header-nav-inner-col-title">Company</p><ul><li><a href="/company/about-us"><p class="header-nav-item-title">About Us</p><p class="header-nav-item-description">Powering seamless cloud experiences</p></a></li><li><a href="/company/investors"><p class="header-nav-item-title">Investors</p><p class="header-nav-item-description">Investors relations, reports and filings</p></a></li><li><a href="/company/global-locations"><p class="header-nav-item-title">Global Offices</p><p class="header-nav-item-description">Interactive map of locations worldwide</p></a></li><li><a href="/careers"><p class="header-nav-item-title">Careers</p><p class="header-nav-item-description">View job openings and learn about our culture</p></a></li><li><a href="/company/market-leadership"><p class="header-nav-item-title">NICE Leadership</p><p class="header-nav-item-description">Meet our global leadership and executive team</p></a></li></ul></div></div><script>$RC("B:94","S:94")</script><div hidden id="S:95"><div><p class="header-nav-inner-col-title">News & Media</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/press-releases"><p class="header-nav-item-title">Press Releases</p><p class="header-nav-item-description">Find the latest updates from NICE</p></a></li><li><a href="/company/media-center"><p class="header-nav-item-title">Media Center</p><p class="header-nav-item-description">Media contacts and resources</p></a></li></ul></div></div><script>$RC("B:95","S:95")</script><div hidden id="S:96"><div><p class="header-nav-inner-col-title">Corporate Governance</p><ul><li><a href="/company/trust-center"><p class="header-nav-item-title">NICE Trust Center</p><p class="header-nav-item-description">Securing your trust with every interaction</p></a></li><li><a href="/company/market-leadership"><p class="header-nav-item-title">Market Leadership</p><p class="header-nav-item-description">Discover why NICE is the market leader</p></a></li><li><a href="/company/corporate-responsibility"><p class="header-nav-item-title">Corporate Responsibility</p><p class="header-nav-item-description">In a world where you can be anything, be NICE</p></a></li></ul></div></div><script>$RC("B:96","S:96")</script><div hidden id="S:84"><li class="active"><p class="header-nav-item-title arrowed">AI for Customer Experience</p><template id="B:97"></template></li></div><script>$RC("B:84","S:84")</script><div hidden id="S:85"><li class=""><p class="header-nav-item-title arrowed">Digital & Self Service</p><template 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Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:b3"></template><template id="B:b4"></template></div></div></div></div><script>$RC("B:9f","S:9f")</script><div hidden id="S:a0"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:b5"></template><template id="B:b6"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:a0","S:a0")</script><div hidden id="S:a1"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/enlighten-copilot"><p class="header-nav-item-title">Enlighten Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:a1","S:a1")</script><div hidden id="S:a2"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:a2","S:a2")</script><div hidden id="S:a3"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:a3","S:a3")</script><div hidden id="S:a4"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autopilot"><p class="header-nav-item-title">Enlighten Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-conversational-ai"><p class="header-nav-item-title">Proactive Conversational AI</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:a4","S:a4")</script><div hidden id="S:a5"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:a5","S:a5")</script><div hidden id="S:a6"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">Enlighten AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:a6","S:a6")</script><div hidden id="S:a7"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:a7","S:a7")</script><div hidden id="S:a8"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:a8","S:a8")</script><div hidden id="S:a9"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:a9","S:a9")</script><div hidden id="S:aa"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (Enlighten XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/enlighten-actions"><p class="header-nav-item-title">Enlighten Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:aa","S:aa")</script><div hidden id="S:ab"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:ab","S:ab")</script><div hidden id="S:ac"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:ac","S:ac")</script><div hidden id="S:ad"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/enlighten-autosummary"><p class="header-nav-item-title">Enlighten AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:ad","S:ad")</script><div hidden id="S:ae"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:ae","S:ae")</script><div hidden id="S:af"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:af","S:af")</script><div hidden id="S:b0"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:b0","S:b0")</script><div hidden id="S:b1"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li></ul></div></div><script>$RC("B:b1","S:b1")</script><div hidden id="S:b2"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li></ul></div></div><script>$RC("B:b2","S:b2")</script><div hidden id="S:b3"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:b3","S:b3")</script><div hidden id="S:b4"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:b4","S:b4")</script><div hidden id="S:b5"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div></div><script>$RC("B:b5","S:b5")</script><div hidden id="S:b6"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div><script>$RC("B:b6","S:b6")</script></body></html></body></html>