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#999999; border-width: 0px 1px 0px 0px"> <center><script type="text/javascript" src="/web/20080410200513js_/http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx"></script><div style="height: 20px; background: inherit"></div> <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/?linkid=8504279"> <img border="0" src="/web/20080410200513im_/http://www.microsoft.com/windows/windowsmedia/images/navAds/heroes_soundtrack_120x240.jpg" alt="WindowsMedia.com"></img> </a><br></center> </div> </td> <td width="100%" dir="LTR">  <table cellpadding="0" cellspacing="0" border="0" class="pageTable" id="Table1"> <tr> <td valign="top" class="searchblock"> </td> <td class="contentCell"> <table cellpadding="0" cellspacing="0" class="WWM9SContentTableFullWidth" border="0" xmlns:mnp="http://www.microsoft.com/MSCOM/MNP2/Schemas"><tr><td valign="top" colspan="2"><br><div class="wm9titleText">Readme for Windows Media Player 11 for Windows XP</div>October 2007<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">This documentation provides late-breaking or other information that supplements the documentation for Windows Media Player 11 for Windows XP.<br xmlns:v="urn:schemas-microsoft-com:vml"><br><h2><a name="Contents" id="auto_LVYR_anc"></a>Contents</h2><a href="#Minimumsystemrequirements" id="auto_XQXO_loc" xmlns:v="urn:schemas-microsoft-com:vml">Minimum system requirements</a><br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><a href="#AddingorremovingthePlayer" id="auto_IISY_loc" xmlns:v="urn:schemas-microsoft-com:vml">Installing and removing the Player</a><ul xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin"><a href="#BeforeinstallingWindowsMediaPlayer11" id="auto_YFIY_loc">Before installing Windows Media Player 11</a></div></li><li><div class="divMidListMargin"><a href="#InstallingthePlayeronWindowsXPMediaCenterEdition" id="auto_MNAF_loc">Installing the Player on Windows XP Media Center Edition</a></div></li><li><div class="divMidListMargin"><a href="#RollingbacktoapreviousversionofthePlayer" id="auto_KDSC_loc">Rolling back to a previous version of the Player</a></div></li></ul><br xmlns:v="urn:schemas-microsoft-com:vml"><a href="#Knownissues" id="auto_XTFB_loc" xmlns:v="urn:schemas-microsoft-com:vml">Known issues</a><ul xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin"><a href="#Availabilityofonlinestores" id="auto_PNSC_loc">Availability of online stores</a></div></li><li><div class="divMidListMargin"><a href="#1608319" id="auto_UQIN_loc">Backing up and restoring licenses</a></div></li><li><div class="divMidListMargin"><a href="#1792680" id="auto_SSCU_loc">Protected content cannot play if Windows Media Player 10 is installed on a computer that already has a beta version of the Windows Media Format 11 Runtime installed</a></div></li><li><div class="divMidListMargin"><a href="#ErrorwhensettingupXbox360softwareafterWindowsMedi" id="auto_GAUA_loc">Error when setting up Xbox 360 software after Windows Media Player 11 has been installed on your computer</a></div></li><li><div class="divMidListMargin"><a href="#1828178" id="auto_JNLE_loc">Cannot play music using a digital media receiver after installing Windows Media Player 11</a></div></li><li><div class="divMidListMargin"><a href="#1835189" id="auto_COKI_loc">Media sharing requires extra steps if Windows Live OneCare is installed</a></div></li><li><div class="divMidListMargin"><a href="#1921318" id="auto_HPPO_loc">Windows Media Player 11 displays content in two different languages after installing a new Player version</a></div></li><li><div class="divMidListMargin"><a href="#1830386" id="auto_LSGB_loc">Warning dialog appears and states that your portable device is not supported</a></div></li><li><div class="divMidListMargin"><a href="#Informationbuttonmightdisplayincorrectstatusabouts" id="auto_JTYH_loc">Information button might display incorrect status about sync rights</a></div></li><li><div class="divMidListMargin"><a href="#IssueswhensynchronizingfilestoiRiverH10" id="auto_XSSK_loc">Issues when synchronizing files to iriver H10 devices</a></div></li><li><div class="divMidListMargin"><a href="#IssueswhensynchronizingfilestoPhilipsGoGeardevices" id="auto_JTKL_loc">Issues when synchronizing files to Philips GoGear devices</a></div></li><li><div class="divMidListMargin"><a href="#IssuesupdatingfirmwareonCreativeportabledevices" id="auto_GNFH_loc">Issues updating firmware on Creative ZEN portable devices after installing Windows Media Player 11</a></div></li><li><div class="divMidListMargin"><a href="#1578177" id="auto_MPVB_loc">Issues with devices after removing Windows Media Player</a></div></li><li><div class="divMidListMargin"><a href="#DevicenotrecognizedafterinstallingWindowsMediaPlay" id="auto_TFRG_loc">Device not recognized after installing Windows Media Player 11</a></div></li><li><div class="divMidListMargin"><a href="#Mediainfo" id="auto_HMKM_loc">Media information might not be available</a></div></li><li><div class="divMidListMargin"><a href="#Issuessynchronizingalbumarttocertaindevices" id="auto_BMXR_loc">Issues synchronizing album art to certain devices</a></div></li><li><div class="divMidListMargin"><a href="#Helpcontainsincorrectkeyboardshortcutsinformation" id="auto_NXMX_loc">Windows Media Player 11 Help contains incorrect keyboard shortcuts information</a></div></li></ul><br xmlns:v="urn:schemas-microsoft-com:vml"><a href="#Technicalsupportoptions" id="auto_CKHF_loc" xmlns:v="urn:schemas-microsoft-com:vml">Technical support options</a><br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><a href="#Legalnotice" id="auto_NDAD_loc" xmlns:v="urn:schemas-microsoft-com:vml">Legal notice</a><br xmlns:v="urn:schemas-microsoft-com:vml"><br><h2><a name="Minimumsystemrequirements" id="auto_LVYR_anc"></a>Minimum system requirements</h2>The following hardware and software are required to use Windows Media Player 11 for Windows XP:<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><table border="0" cellpadding="5" class="tableGlobalTable" cols="3" frame="below" rules="rows" xmlns:v="urn:schemas-microsoft-com:vml"><tr valign="top"><th class="tableGlobalTH">Component</th><th class="tableGlobalTH">Required</th><th class="tableGlobalTH">Recommended </th></tr><tr valign="top"><td class="tableGlobalTD">Operating system<br></td><td class="tableGlobalTD"> One of the following: <ul><li><div class="divMidListMargin"> Microsoft Windows XP Home Edition Service Pack 2 (SP2), Windows XP Professional SP2, or Windows XP Tablet PC Edition SP2, including the N and KN editions which do not include Windows Media Player and related technologies </div></li><li><div class="divMidListMargin"><a href="#InstallingthePlayeronWindowsXPMediaCenterEdition" id="auto_LWUY_loc">Windows XP Media Center Edition 2005</a> with KB900325 (Update Rollup 2 for Windows XP Media Center Edition 2005) and KB925766 (the October 2006 Update Rollup) installed </div></li><li><div class="divMidListMargin"> Any N or KN edition of Windows Vista that does not include Windows Media Player and related technologies </div></li></ul><br></td><td class="tableGlobalTD">Same as required configuration.<br><br>In addition, go to <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65292" id="auto_LLQI_ext">Windows Update</a> and install any high-priority updates that are available for your computer.<br></td></tr><tr valign="top"><td class="tableGlobalTD">Processor<br></td><td class="tableGlobalTD">A 233-megahertz (MHz) processor, such as an Intel Pentium II or Advanced Micro Devices (AMD) processor<br></td><td class="tableGlobalTD">A 1.5-gigahertz (GHz) processor or faster, especially if you intend to synchronize video files to your portable device<br></td></tr><tr valign="top"><td class="tableGlobalTD">RAM<br></td><td class="tableGlobalTD">64 megabytes (MB)<br></td><td class="tableGlobalTD">512 MB or higher<br></td></tr><tr valign="top"><td class="tableGlobalTD">Free hard disk space<br></td><td class="tableGlobalTD">200 MB<br></td><td class="tableGlobalTD">60 gigabytes (GB)<br></td></tr><tr valign="top"><td class="tableGlobalTD">Optical drive<br></td><td class="tableGlobalTD">CD or DVD drive<br></td><td class="tableGlobalTD">CD drive for playing audio CDs<br><br>CD-RW drive for burning CDs<br><br>DVD drive for playing DVDs<br></td></tr><tr valign="top"><td class="tableGlobalTD">Modem<br></td><td class="tableGlobalTD">28.8 kilobits per second (Kbps)<br></td><td class="tableGlobalTD">Active broadband connection<br></td></tr><tr valign="top"><td class="tableGlobalTD">Sound card<br></td><td class="tableGlobalTD">16-bit sound card<br></td><td class="tableGlobalTD">24-bit sound card<br><br>Compatible 5.1 multichannel audio sound card (for example, Creative Sound Blaster Live! or M-Audio Revolution 5.1) for playing multichannel audio content<br></td></tr><tr valign="top"><td class="tableGlobalTD">Monitor<br></td><td class="tableGlobalTD">Super VGA (800 x 600) resolution<br></td><td class="tableGlobalTD">Same as required configuration or higher resolution<br></td></tr><tr valign="top"><td class="tableGlobalTD">Video card<br></td><td class="tableGlobalTD">Video card with 64 MB of RAM (video RAM or VRAM) and DirectX 9.0b<br></td><td class="tableGlobalTD">Video card with 256 MB of RAM or higher and DirectX 9.0b or later<br><br>For more information about DirectX, see the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65289" id="auto_YKJL_ext">Microsoft DirectX Web site</a>.<br></td></tr><tr valign="top"><td class="tableGlobalTD">Sound output device<br></td><td class="tableGlobalTD">Speakers or headphones<br></td><td class="tableGlobalTD">5.1 multichannel speakers<br><br>For more information about device compatibility, see the documentation for your sound card.<br></td></tr><tr valign="top"><td class="tableGlobalTD">Software<br></td><td class="tableGlobalTD"><a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=33847" id="auto_CHYR_ext">Microsoft ActiveSync</a> (required only if you are using a Windows Mobile-powered Pocket PC or Smartphone)<br><br>For more information about the version of ActiveSync required for your device, see your portable device documentation.<br></td><td class="tableGlobalTD">Same as required configuration<br></td></tr><tr valign="top"><td class="tableGlobalTD">Internet browser<br></td><td class="tableGlobalTD">Microsoft Internet Explorer 6 or Netscape 7.1<br></td><td class="tableGlobalTD">Microsoft Internet Explorer 6 Service Pack 2 or Netscape 7.1<br></td></tr></table><br xmlns:v="urn:schemas-microsoft-com:vml">The following hardware and software are required to use certain features in Windows Media Player 11.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><table border="0" cellpadding="5" class="tableGlobalTable" cols="3" frame="below" rules="rows" xmlns:v="urn:schemas-microsoft-com:vml"><tr valign="top"><th class="tableGlobalTH">Feature</th><th class="tableGlobalTH">Requirement</th></tr><tr valign="top"><td class="tableGlobalTD">File synchronization to portable devices<br></td><td class="tableGlobalTD">A device that supports file synchronization and has a Universal Serial Bus (USB) 1.1, USB 2.0, or Institute of Electrical and Electronics Engineers (IEEE) 1394 (such as Apple FireWire or Sony i.LINK) interface. A USB 2.0 interface is recommended for best performance.<br><br>For a list of compatible devices, see the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65290" id="auto_AYTV_ext">Cool Devices Web page</a>.<br><br><b>Note</b> If your device supports video playback and you intend to sync copies of your video files to your device, a 1.5-GHz processor, or faster, is recommended for best performance. The Player may require additional computing power to improve video playback quality of the files on your device.<br></td></tr><tr valign="top"><td class="tableGlobalTD">DVD playback<br></td><td class="tableGlobalTD">Compatible DVD decoder software. For more information, see the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65291" id="auto_DVJD_ext">Plug-ins for Windows Media Player Web page</a>.<br></td></tr><tr valign="top"><td class="tableGlobalTD">S/PDIF digital output for Windows Media Audio 9 Professional content<br></td><td class="tableGlobalTD">DirectX 9.0b or later. For more information, see the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65289" id="auto_XMGC_ext">Microsoft DirectX Web site</a>.<br><br>Up-to-date audio drivers for one of the following sound cards or motherboard chipsets:<ul><li><div class="divMidListMargin">M-Audio Revolution, M-Audio Delta, or M-Audio Sonica Theater <br>(<a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?linkid=27068" id="auto_ELTO_ext">http://www.m-audio.com/</a>)</div></li><li><div class="divMidListMargin">Creative Sound Blaster Audigy series<br>(<a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=33848" id="auto_YBQM_ext">http://www.creative.com/</a>)</div></li><li><div class="divMidListMargin">Echo Layla3G or Echo MiaMIDI<br>(<a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?linkid=14994" id="auto_XRJJ_ext">http://www.echoaudio.com/</a>)</div></li><li><div class="divMidListMargin">NVIDIA nForce2<br>(<a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=33849" id="auto_BQBX_ext">http://www.nvidia.com/</a>)</div></li><li><div class="divMidListMargin">ESS Maestro3<br>(<a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=33850" id="auto_YHTU_ext">http://www.esstech.com/</a>)</div></li><li><div class="divMidListMargin">C-Media USB</div></li></ul>Sony/Phillips digital interface format (S/PDIF) connector between your computer and your consumer audio device.<br><br>A consumer audio device that is compatible with the Windows Media Audio 9 Professional codec.<br></td></tr></table><br xmlns:v="urn:schemas-microsoft-com:vml"><br><a href="#Top" id="auto_YRWB_loc"><img src="/web/20080410200513im_/http://www.microsoft.com/windows/windowsmedia/images/arwBacktoTop.gif" width="13" height="14" border="0" align="left" alt="Back to the top of this page" id="auto_YRWB_img">Back to Top</a><br><br><br><h2><a name="AddingorremovingthePlayer" id="auto_LVYR_anc"></a>Installing and removing the Player</h2><h3><a name="BeforeinstallingWindowsMediaPlayer11" id="auto_CLLVYR_anc"></a>Before installing Windows Media Player 11</h3>Before you install Windows Media Player 11, do the following:<ul xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">Go to <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65292" id="auto_DMGP_ext">Windows Update</a> and install any high-priority updates that are available for your computer.</div></li><li><div class="divMidListMargin">If you have a Creative ZEN device, see <a href="#IssuesupdatingfirmwareonCreativeportabledevices" id="auto_PDHT_loc">Issues updating firmware on Creative ZEN portable devices after installing Windows Media Player 11</a>.</div></li><li>Save media information and ratings to your media files. Perform the steps in the following procedure to save media information and star ratings to your media files.<ol><li><div class="divMidListMargin">In Windows Media Player 10, click the <b>Tools</b> menu, and then click <b>Options</b>.</div></li><li><div class="divMidListMargin">Click the Library tab, select the Maintain my star ratings as global ratings in the media files check box.</div><div class="divMidListMargin">When this check box is selected, the user ratings for your songs are saved in your media files rather than in your library database file. This process occurs in the background, so it may take some time before your ratings are saved to all of your media files.</div><div class="divMidListMargin">The next step in this procedure ensures that your ratings (and any changes that you have made to other media information) are saved to your files immediately.</div></li><li><div class="divMidListMargin">Click the Tools menu, and then click Process media information now.</div></li></ol></li><li><div class="divMidListMargin">Back up your existing data. To use the Backup Utility in Windows XP, click <b>Start</b>, point to <b>All Programs</b>, point to <b>Accessories</b>, point to <b>System Tools</b>, and then click <b>Backup</b>.</div></li></ul><h3><a name="InstallingthePlayeronWindowsXPMediaCenterEdition" id="auto_LQLVYR_anc"></a>Installing the Player on Windows XP Media Center Edition</h3>Windows Media Player 11 for Windows XP supports Windows XP Media Center Edition 2005 with KB900325 (Update Rollup 2 for Windows XP Media Center Edition 2005) and KB925766 (the October 2006 Update Rollup); however, it does not support previous releases of Windows XP Media Center Edition.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">If you have Windows XP Media Center Edition 2005, but have not installed the Update Rollup 2, in the Microsoft Knowledge Base, see article <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=76532" id="auto_AVEG_ext" xmlns:v="urn:schemas-microsoft-com:vml">900325</a>, "Update Rollup 2 for Windows XP Media Center Edition 2005." You must download and install it before you can install Windows Media Player 11. The October 2006 Update Rollup is installed with Windows Media Player 11 (provided that your computer is connected to the Internet when the Player is first installed). For more information, in the Microsoft Knowledge Base, see article <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=76533" id="auto_ECQA_ext" xmlns:v="urn:schemas-microsoft-com:vml">925766</a>, "October 2006 Update Rollup for Windows XP Media Center Edition 2005."<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Windows Media Player 11 for Windows XP cannot be installed on computers running Windows XP Media Center Edition 2002 or Windows XP Media Center Edition 2004.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="RollingbacktoapreviousversionofthePlayer" id="auto_QRLVYR_anc"></a>Rolling back to a previous version of the Player</h3>Windows Media Player is a feature of the Windows operating system and cannot be removed entirely. However, in Windows XP, you can roll back to the version of the Player that was previously on your computer.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">You must be logged on as an administrator or a member of the Administrators group to perform the following procedure.<ol xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">Disconnect any portable music or video devices that might be attached to your computer.</div></li><li><div class="divMidListMargin">Click <b>Start</b>, and then click <b>Control Panel</b>.</div></li><li><div class="divMidListMargin">In the Category View of Control Panel, click <b>Add or Remove Programs</b>, and then click <b>Remove a program</b>.</div></li><li><div class="divMidListMargin">Click <b>Windows Media Player 11</b>, and then click <b>Remove</b>.</div>If Windows Media Player 11 is not displayed in the list of currently installed programs, then try the following:<ol><li><div class="divMidListMargin">At the top of the list, select the <b>Show updates</b> check box.</div></li><li><div class="divMidListMargin">In the <b>Windows XP - Software Updates</b> section, click <b>Windows Media Player 11</b>, and then click <b>Change/Remove</b>.</div></li></ol></li><li><div class="divMidListMargin">In each of the two confirmation dialog boxes that appear, click <b>OK</b>.</div></li><li><div class="divMidListMargin">When the rollback process is complete (it might take several minutes), click <b>Restart</b>.</div></li><li><div class="divMidListMargin">Click <b>Start</b>, and then click <b>Control Panel</b>.</div></li><li><div class="divMidListMargin">In the Category View of Control Panel, click <b>Add or Remove Programs</b>, and then click <b>Remove a program</b>.</div></li><li><div class="divMidListMargin">Click <b>Windows Media Format 11 Runtime</b>, and then click <b>Remove</b>.</div>If Windows Media Format 11 Runtime is not displayed in the list of currently installed programs, then try the following:<ol><li><div class="divMidListMargin">At the top of the list, select the <b>Show updates</b> check box.</div></li><li><div class="divMidListMargin">In the <b>Windows XP - Software Updates</b> section, click <b>Windows Media Format 11 Runtime</b>, and then click <b>Change/Remove</b>.</div><div class="divMidListMargin">If you installed a non-US English version of Windows Media Player 11, the instructions in the dialog boxes that are mentioned in steps 9, 10, and 11 might appear in English.</div></li></ol></li><li><div class="divMidListMargin">In the first confirmation dialog box that appears, click <b>OK</b>.</div></li><li><div class="divMidListMargin">In the second confirmation dialog box that appears, select the <b>Do you want to continue with the rollback?</b> check box, and then click <b>OK</b>.</div></li><li><div class="divMidListMargin">When the rollback process is complete (it might take several minutes to complete), click <b>Restart</b>.</div></li><li><div class="divMidListMargin">Click <b>Start</b>, and then click <b>Control Panel</b>.</div></li><li><div class="divMidListMargin">In the Category View of Control Panel, click <b>Add or Remove Programs</b>, and then click <b>Remove a program</b>.</div></li><li><div class="divMidListMargin">Click <b>Microsoft User-Mode Driver Framework Feature Pack 1.0.0</b>, and then click <b>Remove</b>.</div></li><li><div class="divMidListMargin">Follow the instructions that appear in the <b>Software Update Removal Wizard</b>.</div><div class="divMidListMargin">If the <b>Wudf01000</b> confirmation dialog box appears, click <b>Yes</b> to continue. When the software removal process is complete (it might take several minutes to complete), click <b>Finish</b>.</div></li></ol><br xmlns:v="urn:schemas-microsoft-com:vml"><img border="0" width="10" height="10" src="/web/20080410200513im_/http://www.microsoft.com/library/gallery/templates/MNP2.Common/images/note.gif" xmlns:v="urn:schemas-microsoft-com:vml"> <b xmlns:v="urn:schemas-microsoft-com:vml">Note</b> If you remove Windows Media Player 11 and the Windows Media Format 11 Runtime, and then encounter error C00D271D ("A problem has occurred in the Digital Rights Management component. Contact Microsoft product support."), you might be able to resolve the problem by installing the Windows Media Format 9.5 Runtime. For information about installing the Runtime, in the Microsoft Knowledge Base, see article <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65296" id="auto_NMQF_ext" xmlns:v="urn:schemas-microsoft-com:vml">891122</a>, "Update for Windows Media Digital Rights Management-enabled players."<br xmlns:v="urn:schemas-microsoft-com:vml">You might not be able to roll back to a previous version of the Player if the hidden folder $NtUninstallwmp11$ is deleted from your computer. Some non-Microsoft programs (such as CCleaner) delete this folder in an attempt to remove unwanted files from your computer.<br xmlns:v="urn:schemas-microsoft-com:vml"><br><a href="#Top" id="auto_RWBG_loc"><img src="/web/20080410200513im_/http://www.microsoft.com/windows/windowsmedia/images/arwBacktoTop.gif" width="13" height="14" border="0" align="left" alt="Back to the top of this page" id="auto_RWBG_img">Back to Top</a><br><br><br><h2><a name="Knownissues" id="auto_LVYR_anc"></a>Known issues</h2><h3><a name="Availabilityofonlinestores" id="auto_CLLVYR_anc"></a>Availability of online stores</h3>Many of the great stores you know in Windows Media Player 10 are available in this version of the Player as well. If you have previously downloaded or purchased content from an online store by using Windows Media Player 10 or earlier, you will be able to continue using that content in Windows Media Player 11 for Windows XP too. However, if the store is not listed on the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=73970" id="auto_FRBL_ext" xmlns:v="urn:schemas-microsoft-com:vml">Online Stores page</a>, you will not be able to use Windows Media Player 11 to access that store to download or purchase new content. <br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"> For questions about the availability of URGE, see the <a href="/web/20080410200513/http://www.microsoft.com/windows/windowsmedia/player/urge.aspx" id="" xmlns:v="urn:schemas-microsoft-com:vml">Windows Media Player and URGE FAQ</a>. <br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="1608319" id="auto_CLLVYR_anc"></a>Backing up and restoring licenses</h3>If you encounter an error message that indicates you are missing play, burn, or sync rights for a file and you had these rights previously, you might be able to resolve the problem by restoring your media usage rights. You have several options to do so:<ul xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">If you obtained the file from an online store, contact the store to find out if it offers media usage rights (license) restoration (some stores refer to this procedure as computer activation, computer authorization, or license synchronization).</div><div class="divMidListMargin">The procedure for restoring your rights varies from store to store. For example, you might be able to right-click the file in your library or click an <b>Error</b> button or an <b>Information</b> button next to the file, and then click a command. Or you might be required to delete the file from your computer and then download the file again.</div><div class="divMidListMargin">The store might limit the number of times that you can restore your rights or limit the number of computers on which you can use the songs or videos that you obtain from them. Some stores do not permit you to restore media usage rights at all.</div><div class="divMidListMargin">For details, see the store's customer support or Help links.</div></li><li><div class="divMidListMargin">If the file is a song you ripped from a CD with the <b>Copy protect music</b> option turned on, you might be able to restore your usage rights by playing the file. You will be prompted to connect to a Microsoft Web page that explains how to restore your rights a limited number of times.</div></li></ul><h3><a name="1792680" id="auto_QRLVYR_anc"></a>Protected content cannot play if Windows Media Player 10 is installed on a computer that already has a beta version the Windows Media Format 11 Runtime installed</h3>Content that is protected with media usage rights cannot be played in Windows Media Player 10 if a computer already has a beta version of the Windows Media Format 11 Runtime installed (which is installed with beta versions of Windows Media Player 11 for Windows XP). In some situations, Windows Media Player 10 may quit unexpectedly when trying to play protected content and licenses for protected content might be lost.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">To work around this issue, do one or more of the following, and then try to play protected content in Windows Media Player:<ul xmlns:v="urn:schemas-microsoft-com:vml"><li>If you install Windows Media Player 10 on a computer that already has a beta version of Windows Media Player 11 for Windows XP installed, you cannot use Windows Media Player 10 to play protected content until you roll back from Windows Media Player 11 to Windows Media Player 10 by doing the following:<ol><li><div class="divMidListMargin">Disconnect any portable music or video devices that might be attached to your computer.</div></li><li><div class="divMidListMargin">Click <b>Start</b>, and then click <b>Control Panel</b>.</div></li><li><div class="divMidListMargin">In the Category View of Control Panel, click <b>Add or Remove Programs</b>, and then click <b>Remove a program</b>.</div></li><li><div class="divMidListMargin">Click <b>Windows Media Player 11</b>, and then click <b>Remove</b>.</div></li><li><div class="divMidListMargin">In each of the two confirmation dialog boxes that appear, click <b>OK</b>.</div></li><li><div class="divMidListMargin">When the rollback process is complete (it might take several minutes), click <b>Restart</b>.</div></li></ol><img border="0" width="10" height="10" src="/web/20080410200513im_/http://www.microsoft.com/library/gallery/templates/MNP2.Common/images/note.gif"> <b>Note</b> Do not uninstall the Windows Media Format 11 Runtime.<br></li><li><div class="divMidListMargin">Make sure your computer is connected to the Internet and play your protected content in Windows Media Player 11 for Windows XP before you roll back to Windows Media Player 10. This can help to prevent licenses for protected content from being lost.</div></li><li><div class="divMidListMargin">Install the final released version of Windows Media Player 11 for Windows XP and play protected content in Windows Media Player 11 for Windows XP.</div></li></ul><br xmlns:v="urn:schemas-microsoft-com:vml">This issue should not occur if the final released version of Windows Media Player 11 for Windows XP is installed on your computer. This is because Windows Media Player 10 cannot be installed if the released version of the Windows Media Format 11 Runtime is already installed (The runtime is installed with the final released version of Windows Media Player 11 for Windows XP).<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="ErrorwhensettingupXbox360softwareafterWindowsMedi" id="auto_RHLVYR_anc"></a>Error when setting up Xbox 360 software after Windows Media Player 11 has been installed on your computer</h3>You might receive an error message notifying you that an error occurred when attempting to authorize your Xbox 360 for use with Windows Media Connect or that an error occurred while installing the Windows Media Connect software. This happens if you try to set up the Xbox 360 Setup software from the Xbox 360 Web site (<a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=72542" id="auto_OCBQ_ext" xmlns:v="urn:schemas-microsoft-com:vml">http://www.xbox.com/pcsetup</a>) after installing Windows Media Player 11 on a computer that is running Windows XP Home or Professional edition.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">If you encounter this error, perform the following procedure.<ol xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">In Xbox 360 Setup, click <b>Cancel</b>.</div></li><li><div class="divMidListMargin">To share media, start Windows Media Player 11 for Windows XP, and use the Player to share media.</div><div class="divMidListMargin">For more information about setting up and sharing media using Windows Media Player 11 for Windows XP, see the Windows Media Player Help topic titled "Sharing your media".</div></li></ol><br xmlns:v="urn:schemas-microsoft-com:vml">If an error occurs when trying to install Xbox 360 Setup software on a computer that is running Windows XP Media Center Edition 2005, perform the following procedure.<ol xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">In Xbox 360 Setup, click <b>Next</b> to continue, and then click <b>Finish</b>.</div></li><li><div class="divMidListMargin">To share media, start Windows Media Player 11 for Windows XP, and use the Player to share media.</div><div class="divMidListMargin">For more information about setting up and sharing media using Windows Media Player 11 for Windows XP, see the Windows Media Player Help topic titled "Sharing your media".</div></li></ol><h3><a name="1828178" id="auto_RHLVYR_anc"></a>Cannot play music using a digital media receiver after installing Windows Media Player 11</h3>You might not be able to play music from your Library if you are using a digital media receiver with Windows Media Player 11 for Windows XP. This issue might occur if music files in your Library are not stored in a monitored folder when you upgrade from Windows Media Player 10 to Windows Media Player 11 for Windows XP.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Digital media files must be in stored in monitored folders for media sharing to work properly in Windows Media Player 11. This helps to ensure that your Library and shared media are up-to-date if digital media files are deleted, changed, or moved on your computer.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">To share media, perform the following steps:<ol xmlns:v="urn:schemas-microsoft-com:vml"><li>Do one of the following:<ul><li><div class="divMidListMargin">If a <b>Media Sharing</b> dialog box appears after Windows Media Player 11 is first installed that notifies you that media sharing in not running, click <b>OK</b>, and then go to step 2.</div></li><li><div class="divMidListMargin">If the <b>Media Sharing</b> dialog box does not display, skip to step 3.</div></li></ul></li><li><div class="divMidListMargin">In the second <b>Media Sharing</b> dialog box that displays, clear the <b>Share my media</b> check box, and then click <b>OK</b>.</div></li><li><div class="divMidListMargin">Click the arrow below the <b>Library</b> tab, and then click <b>Add to Library</b>.</div></li><li><div class="divMidListMargin">Click <b>My personal folders</b>, click <b>Advanced Options</b>, and then click <b>Add</b>.</div></li><li><div class="divMidListMargin">In the <b>Add Folder</b> dialog box, click the folder that contains digital media files that you want Windows Media Player to monitor, and then click <b>OK</b>.</div></li><li><div class="divMidListMargin">In the <b>Add To Library</b> dialog box, click <b>OK</b>.</div></li><li><div class="divMidListMargin">In the <b>Add to Library by Searching Computer</b> dialog box, click <b>Close</b> after search has completed.</div></li><li><div class="divMidListMargin">Click the arrow below the <b>Library</b> tab, and then click <b>Media Sharing</b>.</div></li><li><div class="divMidListMargin">In the <b>Media Sharing</b> dialog box, select the <b>Share my media to</b> check box, and then click <b>OK</b>.</div></li><li><div class="divMidListMargin">In the list of devices, select the device to which you want to share your media, click <b>Allow</b>, and then click <b>OK</b>.</div></li><li><div class="divMidListMargin">Make sure that your digital media receiver is properly connected to your computer and home network, and then try to play music using your digital media receiver.</div></li></ol><br xmlns:v="urn:schemas-microsoft-com:vml">For more information about sharing media using Windows Media Player 11, see the topic "Sharing your media" in Windows Media Player Help.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="1835189" id="auto_RHLVYR_anc"></a>Media sharing requires extra steps if Windows Live OneCare is installed</h3>Windows Media Player 11 for Windows XP might not be able to find a digital media receiver on your home network and therefore, won't be able to share digital media content with the device if Windows Live OneCare is installed on your computer.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">To share digital media content from Windows Media Player 11 for Windows XP to a digital media receiver, you might need to open the following selected ports on the Windows Live OneCare Firewall (if the ports are not already opened).<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><table border="0" cellpadding="5" class="tableGlobalTable" cols="3" frame="below" rules="rows" xmlns:v="urn:schemas-microsoft-com:vml"><tr valign="top"><th class="tableGlobalTH">Name</th><th class="tableGlobalTH">Protocol</th><th class="tableGlobalTH">Port</th></tr><tr valign="top"><td class="tableGlobalTD">Universal Plug and Play – Windows Media Player (TCP 2869)<br></td><td class="tableGlobalTD">TCP<br></td><td class="tableGlobalTD">2869<br></td></tr><tr valign="top"><td class="tableGlobalTD">Universal Plug and Play – Windows Media Player (UDP 1900)<br></td><td class="tableGlobalTD">UDP<br></td><td class="tableGlobalTD">1900<br></td></tr></table><br xmlns:v="urn:schemas-microsoft-com:vml">To open the required ports and set up a connection to allow media sharing from Windows Media Player 11 to your Xbox 360 or another digital media receiver, do the following:<ol xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">Double click the Windows Live OneCare icon in the system tray.</div></li><li><div class="divMidListMargin">On the left side of the Windows Live OneCare window, under <b>Other Tasks</b>, click <b>View or change settings</b>.</div></li><li><div class="divMidListMargin">Click the <b>Firewall</b> tab.</div></li><li><div class="divMidListMargin">Click <b>Firewall Connection Tool</b>.</div></li><li><div class="divMidListMargin">In the <b>Windows Live OneCare Firewall Connection Tool</b>, select the <b>Connect my Xbox 360 or Windows Media Connect device to my XP PC</b> check box.</div></li><li><div class="divMidListMargin">Click <b>OK</b>.</div></li><li><div class="divMidListMargin">Click <b>OK</b> in the <b>Windows Live OneCare Settings</b> dialog box.</div></li><li><div class="divMidListMargin">Close Windows Live OneCare.</div></li></ol><h3><a name="1921318" id="auto_CLLVYR_anc"></a>Windows Media Player 11 displays content in two different languages after installing a new Player version</h3>If you install Windows Media Player 11 and then install it again in a different language version, the setup program may appear in the language of the newer version. When you open the Player, though, content may appear in both languages with many items displaying in the previous language version.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">To resolve this issue, simply remove the Player and install it again in the desired language. For more information, see <a href="#AddingorremovingthePlayer" id="auto_BDFS_loc" xmlns:v="urn:schemas-microsoft-com:vml">Installing and removing the Player</a>.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="1830386" id="auto_LQLVYR_anc"></a>Warning dialog appears and states that your portable device is not supported</h3>You might get a warning dialog box that states that the driver for your portable device is no longer supported after you upgrade to Windows Media Player 11. This can occur for portable devices that use older software drivers.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">To work around this issue, <a href="#RollingbacktoapreviousversionofthePlayer" id="auto_PHUA_loc" xmlns:v="urn:schemas-microsoft-com:vml">roll back to the previous version of Windows Media Player</a>, and then use your device as you did before upgrading to Windows Media Player 11.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">To find a list of PlaysForSure devices that you can use with Windows Media Player 11, go to the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkID=50903" id="auto_GVNR_ext" xmlns:v="urn:schemas-microsoft-com:vml">PlaysForSure Web site</a>.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="Informationbuttonmightdisplayincorrectstatusabouts" id="auto_CLLVYR_anc"></a>Information button might display incorrect status about sync rights</h3>When the Player encounters an issue with an item in your library, the Player might display a blue <b xmlns:v="urn:schemas-microsoft-com:vml">Information</b> button next to the item in the library or List pane. If you point to the <b xmlns:v="urn:schemas-microsoft-com:vml">Information</b> button, a brief description of the issue appears.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">If you have a subscription account with an online store and your portable device is not connected to your computer, the <b xmlns:v="urn:schemas-microsoft-com:vml">Information</b> button might incorrectly state that your subscription files do not have sync rights. To work around this issue, connect your device to your computer.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="IssueswhensynchronizingfilestoiRiverH10" id="auto_CLLVYR_anc"></a>Issues when synchronizing files to iriver H10 devices</h3>If you have an iriver H10 device, make sure that your device has the latest firmware before you try to sync files to it. To download the latest firmware, see the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65294" id="auto_QRLB_ext" xmlns:v="urn:schemas-microsoft-com:vml">iriver Support Web site</a>.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">If you try to sync files to an iriver H10 that does not have the current firmware, sync might not complete or the device might become unresponsive. If the device becomes unresponsive during or after sync, try removing the battery and then reconnecting the battery to the device.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="IssueswhensynchronizingfilestoPhilipsGoGeardevices" id="auto_QRLVYR_anc"></a>Issues when synchronizing files to Philips GoGear devices</h3>You might experience the following issues when trying to sync to a Philips GoGear device:<ul xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">Slow or incomplete file synchronization</div></li><li><div class="divMidListMargin">Inability to sync album art</div></li></ul><br xmlns:v="urn:schemas-microsoft-com:vml">Philips plans to address these issues in future firmware updates. For more information about this issue and about firmware availability, see the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?linkid=68535" id="auto_HLXC_ext" xmlns:v="urn:schemas-microsoft-com:vml">Philips Support site</a>. Enter your model number and then check the FAQ section for details.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Or, you can resolve these issues by rolling back to Windows Media Player 10, and then reverting to the Windows Media Player 10 version of the MTP device driver. To do so, perform the steps in <a href="#RollingbacktoapreviousversionofthePlayer" id="auto_FEMM_loc" xmlns:v="urn:schemas-microsoft-com:vml">Rolling back to a previous version of the Player</a>, and then perform the steps in <a href="#1578177" id="auto_TDGP_loc" xmlns:v="urn:schemas-microsoft-com:vml">Issues with devices after removing Windows Media Player</a>.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="IssuesupdatingfirmwareonCreativeportabledevices" id="auto_QRLVYR_anc"></a>Issues updating firmware on Creative ZEN portable devices after installing Windows Media Player 11</h3>If you have a Creative ZEN device, make sure the device has the latest firmware before you install Windows Media Player 11. To download the latest firmware, go to <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=65458" id="auto_RGUM_ext" xmlns:v="urn:schemas-microsoft-com:vml">Creative Worldwide</a>.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">If you try to upgrade the firmware on your Creative ZEN after you install Windows Media Player 11, the Creative firmware upgrade software might not recognize your device.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">In this case, remove Windows Media Player 11, update the Creative firmware, and then reinstall Windows Media Player 11. Creative plans to address this issue in future firmware updates.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">For information about removing Windows Media Player 11, see <a href="#RollingbacktoapreviousversionofthePlayer" id="auto_FOUV_loc" xmlns:v="urn:schemas-microsoft-com:vml">Rolling back to a previous version of the Player</a>.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="1578177" id="auto_RHLVYR_anc"></a>Issues with devices after removing Windows Media Player</h3>In some cases, you might encounter problems with portable devices if you install Windows Media Player 11 and then <a href="#RollingbacktoapreviousversionofthePlayer" id="auto_UBOD_loc" xmlns:v="urn:schemas-microsoft-com:vml">roll back to a previous version of the Player</a> by removing Windows Media Player 11 and the Windows Media Format 11 Runtime.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">If you roll back to a previous version of the Player and your device is no longer detected by Windows or Windows Media Player, perform the following procedure.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">You must be logged on as an administrator or a member of the Administrators group to perform the following procedure.<ol xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">Turn on your device and connect it to your computer.</div></li><li><div class="divMidListMargin">On the taskbar, click <b>Start</b>, right-click <b>My Computer</b>, and then click <b>Manage</b>.</div></li><li><div class="divMidListMargin">In the pane on the left, click <b>Device Manager</b>.</div></li><li><div class="divMidListMargin">In the pane on the right, expand <b>Portable Devices</b>.</div></li><li><div class="divMidListMargin">Right-click the name of the device that is not working properly, and then click <b>Uninstall</b>.</div></li><li><div class="divMidListMargin">In the confirmation dialog, click <b>OK</b> to uninstall the device.</div></li><li><div class="divMidListMargin">Disconnect your device from your computer, make sure it is still turned on, and then connect it to your computer again.</div><div class="divMidListMargin">Windows will detect your device and automatically re-install it. Within a minute or two, the device name will reappear in the <b>Portable Devices</b> section of Device Manager.</div></li></ol><br xmlns:v="urn:schemas-microsoft-com:vml">In addition, if your device is connected to your computer when you remove the Windows Media Format 11 Runtime, your computer might become unresponsive. If this occurs, disconnect your device from your computer, and then restart your computer. Then perform steps 1 through 7 in this topic.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="DevicenotrecognizedafterinstallingWindowsMediaPlay" id="auto_LQLVYR_anc"></a>Device not recognized after installing Windows Media Player 11</h3>Some devices that support the Media Transfer Protocol (MTP) might not be recognized in Windows Media Player 11 for Windows XP.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">If you encounter this issue, perform the following procedure.<ol xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">Uninstall the device in Device Manager by performing the steps in <a href="#1578177" id="auto_IJGJ_loc">Issues with devices after removing Windows Media Player</a>.</div></li><li><div class="divMidListMargin">Disconnect the portable device from your computer.</div></li><li><div class="divMidListMargin">Reconnect the device to your computer.</div></li><li><div class="divMidListMargin">Start Windows Media Player 11 for Windows XP and verify that your device is recognized and displays in the Player.</div></li></ol><h3><a name="Mediainfo" id="auto_CLLVYR_anc"></a>Media information might not be available</h3>Media information (such as song titles, artist names, album titles, and album art) might not be available for all items in your library. For information about how to add or edit media information manually, see Windows Media Player Help.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Note that you must be online for the Player to download media information.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="Issuessynchronizingalbumarttocertaindevices" id="auto_QRLVYR_anc"></a>Issues synchronizing album art to certain devices</h3>When you sync music to a portable device, album art is typically copied to the device along with the music. However, in some cases, the device firmware might not support synchronization of album art.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Currently, it is not possible to sync album art from Windows Media Player 11 to the following devices:<ul xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">Samsung YP-Z5 MP3 Player</div></li><li><div class="divMidListMargin">SanDisk Sansa e200 Series MP3 Players</div></li><li><div class="divMidListMargin">Philips GoGear family MP3 Players</div></li></ul><br xmlns:v="urn:schemas-microsoft-com:vml">For information about when updated firmware will be available for these devices, contact the device manufacturer.<br xmlns:v="urn:schemas-microsoft-com:vml"><h3><a name="Helpcontainsincorrectkeyboardshortcutsinformation" id="auto_RHLVYR_anc"></a>Windows Media Player 11 Help contains incorrect keyboard shortcuts information</h3>The Player Help incorrectly states that you can add ratings to an item by using several keyboard shortcuts.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><table border="0" cellpadding="5" class="tableGlobalTable" cols="3" frame="below" rules="rows" xmlns:v="urn:schemas-microsoft-com:vml"><tr valign="top"><th class="tableGlobalTH">To do this</th><th class="tableGlobalTH">Use this keyboard shortcut</th></tr><tr valign="top"><td class="tableGlobalTD">Rate an item that is playing as zero stars<br></td><td class="tableGlobalTD">CTRL+Windows logo key+0<br></td></tr><tr valign="top"><td class="tableGlobalTD">Rate an item that is playing as one star<br></td><td class="tableGlobalTD">CTRL+Windows logo key+1<br></td></tr><tr valign="top"><td class="tableGlobalTD">Rate an item that is playing as two stars<br></td><td class="tableGlobalTD">CTRL+Windows logo key+2<br></td></tr><tr valign="top"><td class="tableGlobalTD">Rate an item that is playing as three stars<br></td><td class="tableGlobalTD">CTRL+Windows logo key+3<br></td></tr><tr valign="top"><td class="tableGlobalTD">Rate an item that is playing as four stars<br></td><td class="tableGlobalTD">CTRL+Windows logo key+4<br></td></tr><tr valign="top"><td class="tableGlobalTD">Rate an item that is playing as five stars<br></td><td class="tableGlobalTD">CTRL+Windows logo key+5<br></td></tr></table><br xmlns:v="urn:schemas-microsoft-com:vml">There are no keyboard shortcuts to add a rating to an item.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">To rate an item in the Player, do the following:<ol xmlns:v="urn:schemas-microsoft-com:vml"><li><div class="divMidListMargin">Click the <b>Library</b> tab.</div></li><li><div class="divMidListMargin">Find the item in your library that you want to rate, and then click one of the stars listed in the <b>Rating</b> column.</div><div class="divMidListMargin">One star is the lowest rating. Five stars is the highest rating. To clear a user rating, right-click the item, point to <b>Rate</b>, and then click <b>Unrated</b>.</div></li></ol><br><a href="#Top" id="auto_WBGC_loc"><img src="/web/20080410200513im_/http://www.microsoft.com/windows/windowsmedia/images/arwBacktoTop.gif" width="13" height="14" border="0" align="left" alt="Back to the top of this page" id="auto_WBGC_img">Back to Top</a><br><br><br><h2><a name="Technicalsupportoptions" id="auto_LVYR_anc"></a>Technical support options</h2>If you encounter a problem while using Windows Media Player, there are several resources available to help you troubleshoot the problem.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">You can use the self-help options to quickly find answers to common questions. If you are not able to resolve your problem by using the self-help options, you can obtain personal assistance from Microsoft or your hardware manufacturer.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><b xmlns:v="urn:schemas-microsoft-com:vml">Self-help options</b><br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Before you contact Microsoft or your hardware manufacturer for support, see the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/?linkid=5472246" id="auto_IAIN_ext" xmlns:v="urn:schemas-microsoft-com:vml">Troubleshooting Windows Media Player Web page</a>.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">This page includes links to a variety of support resources, including the Windows Media Player Frequently Asked Questions (FAQ) page and the Windows Media Player newsgroup.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><b xmlns:v="urn:schemas-microsoft-com:vml">Technical support options</b><br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml"><table border="0" cellpadding="5" class="tableGlobalTable" cols="3" frame="below" rules="rows" xmlns:v="urn:schemas-microsoft-com:vml"><tr valign="top"><th class="tableGlobalTH">Product name</th><th class="tableGlobalTH">Windows Media Player 11 for Windows XP</th></tr><tr valign="top"><td class="tableGlobalTD"><b>OEM distributed</b><br></td><td class="tableGlobalTD">If your product came installed with a new computer or device, the manufacturer provides technical support and assistance for this software. Please contact your <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=31524" id="auto_SVFX_ext">manufacturer</a> directly for support.<br></td></tr><tr valign="top"><td class="tableGlobalTD"><b>Web downloads</b><br></td><td class="tableGlobalTD">If you downloaded the product from the Microsoft Web site, support may be available from Microsoft.<br><br>For support options, visit the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/?linkid=5579159" id="auto_LFRG_ext">Online Assisted Support Options Web page</a> and select your country/region of residence.<br><br><br></td></tr><tr valign="top"><td class="tableGlobalTD"><b>TTY users</b><br></td><td class="tableGlobalTD">Microsoft text telephone (TTY/TDD) services are available at:<br><br>In Washington State, call (425) 635-4948.<br><br>In the United States, call (800) 892-5234.<br><br>In Canada, call (905) 568-9641.<br><br>For all other countries/regions, visit the <a href="https://web.archive.org/web/20080410200513/http://go.microsoft.com/fwlink/?LinkId=31527" id="auto_TLPI_ext">International Support Web page</a>.<br></td></tr><tr valign="top"><td class="tableGlobalTD"><b>Conditions</b><br></td><td class="tableGlobalTD">Microsoft's support services are subject to then-current prices, terms, and conditions, which are subject to change without notice.<br></td></tr></table><br xmlns:v="urn:schemas-microsoft-com:vml"><br><a href="#Top" id="auto_BGCF_loc"><img src="/web/20080410200513im_/http://www.microsoft.com/windows/windowsmedia/images/arwBacktoTop.gif" width="13" height="14" border="0" align="left" alt="Back to the top of this page" id="auto_BGCF_img">Back to Top</a><br><br><br><h2><a name="Legalnotice" id="auto_LVYR_anc"></a>Legal notice</h2>Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted in examples herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred. Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of Microsoft Corporation.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. Except as expressly provided in any written license agreement from Microsoft, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">© 2006 Microsoft Corporation. All rights reserved.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Microsoft, MS-DOS, Windows, Windows NT, Windows Server, Windows Vista, Active Directory, ActiveSync, ActiveX, Direct3D, DirectDraw, DirectInput, DirectMusic, DirectPlay, DirectShow, DirectSound, DirectX, Expression, FrontPage, HighMAT, Internet Explorer, JScript, Microsoft Press, MSN, Outlook, PlaysForSure logo, PowerPoint, SideShow, Visual Basic, Visual C++, Visual InterDev, Visual J++, Visual Studio, WebTV, Windows Media, Win32, and Win32s are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">This product contains graphics filter software; this software is based in part on the work of the Independent JPEG Group.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">GIF decompression code, copyright 1990, David Koblas. Permission to use, copy, modify, and distribute this software and its documentation for any purpose and without fee is hereby granted, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation. This software is provided "as is" without express or implied warranty.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">All other trademarks are property of their respective owners.<br xmlns:v="urn:schemas-microsoft-com:vml"><br xmlns:v="urn:schemas-microsoft-com:vml">Some of the links in this document might let you leave Microsoft’s site. The linked sites are not under the control of Microsoft and Microsoft is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Microsoft is not responsible for webcasting or any other form of transmission received from any linked site. 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