Frequently Asked Questions - Nicepage Documentation

<!DOCTYPE html> <html lang="en"> <head> <title>Frequently Asked Questions - Nicepage Documentation</title> <link rel="shortcut icon" href="//csite.nicepage.com/favicon.ico" type="image/x-icon"> <meta charset="utf-8" /> <meta name="Keywords" content=" "> <meta name="Description" content="Do you give a trial period to test premium features? After creating a Nicepage account, you start the 7-day Trial Period, which allows you to test..."> <meta property="og:type" content="article"> <meta property="og:url" content="https://nicepage.com/doc/16656/faq"> <meta property="og:title" content="Frequently Asked Questions - Nicepage Documentation"> <meta property="og:image" content="https://static.nicepage.com/images/site/nicepage.jpg"> <meta property="og:description" content="Do you give a trial period to test premium features? 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We do not support via phone or Facebook.</p> <h3>What is the difference between a subscription and a license?</h3> <h3> </h3> <h4>Subscription</h4> <p>It is a one-year Premium for the Nicepage Desktop Applications, Online Builders, WordPress Plugin, and Joomla Extension, including one year of updates. Auto-renewal is optional, and you can buy a <a href="/premium">Subscription</a> without auto-renewal. The auto-renewal price has a 40% discount for the next year's purchase.</p> <h4>License</h4> <p>It is a lifetime Premium for the Desktop Application, WordPress Plugin, and Joomla Extension. It also includes one year of updates. If you refuse to pay for the updates in the next year, you can continue to use your <strong>current version</strong> or any other prior release for a lifetime.</p> <p>You can also use the subscription services, including the Online Builder, HTML Hosting, Contact Form Submissions, and Custom Domains support for one year.</p> <h3>What happens after the update period expires?</h3> <p>After the <strong>Subscription</strong> expires, Nicepage automatically switches to the Free Starter Plan. You can update or renew anytime. The Free Starter Plan is limited to 2 projects on the Dashboard. It does not allow exporting the Nicepage Project or themes and content for WordPress and Joomla. </p> <p>After the <strong>License</strong> expires, you can continue using the Desktop Application, WordPress Plugin, and Joomla Extension for a lifetime.</p> <p>For both <strong>Subscriptions and Licenses</strong>, after expiration, all online services switch to the Free Starter Plan, your domain will be disconnected, and published sites will remain active for 12 months.</p> <h3>Do I need a separate Premium to use the Application, Plugins, and Online Builder?</h3> <p>Your <a href="/premium">Premium Plan</a> will cover the Desktop Application, WordPress Plugin, Joomla Extension, and Online Builder.</p> <h3>Can I cancel my Premium Plan at any time?</h3> <p>There is no need to cancel a License or Subscription without auto-renewal, which expires automatically. If you have a Subscription with auto-renewal enabled, you can withdraw it at any time in <a href="/User/Orders/Subscriptions">your Profile</a> or <a href="/doc/548073/how-to-cancel-the-auto-renewal">during purchase</a>.</p> <p>If you need a refund, please refer to the <a href="/terms">Terms</a> to determine your eligibility and then <a href="/Forum/Topic/Create">contact our support</a> with a request.</p> <h3>Can I buy the Subscription without Auto-Renewal?</h3> <p>Yes. You can do that on the Payment Page. You can get more information <a href="/doc/548073/how-to-cancel-the-auto-renewal">here</a>.</p> <h3>How can I upgrade my premium plan?</h3> <p>You can upgrade at any time and pay only the difference. The upgrade also extends the subscription period.</p> <h3>Do you provide website hosting?</h3> <p>We provide hosting for HTML websites created with Nicepage. We do not offer regular hosting for PHP, JS, and other files.</p> <h3>Can I use my domain with the Nicepage sites?</h3> <p>You can assign a <a href="/doc/1293/custom-domain">custom domain</a> to a site published and hosted on the Nicepage Network.</p> <h3>Can I host a site on third-party hosting? Are there any limitations?</h3> <p>We allow UNLIMITED third-party hosting. You can generate UNLIMITED sites or use the Nicepage plugin or extension without limits on third-party hosting.</p> <h3>Can I build E-Commerce websites?</h3> <p>With Nicepage, you can build <a href="/doc/431829/e-commerce-html">HTML</a>, <a href="/doc/110988/e-commerce-for-wordpress">WordPress WooCommerce</a>, and <a href="/doc/161063/e-commerce-for-joomla">Joomla VirtueMart</a> E-Commerce websites.</p> <h3>How can I accept payments?</h3> <p>You can connect <a href="/doc/424214/paypal-client-id-for-payments">Paypal</a> and <a href="/doc/434617/stripe-payments">Stripe</a> to your Nicepage site. You can also receive email notifications to process orders manually.</p> <h3>Do you use AI to generate sites?</h3> <p>We use and constantly improve machine learning technologies, and you can use <a href="/doc/529703/ai-powered-services">AI Services</a> to generate sites, pages, and blocks.</p> <h3>Can I import my HTML site into Nicepage Editor?</h3> <p>You cannot import HTML or any generated site to the Nicepage Editor. However, the Nicepage features allow you to recreate almost any website.</p> <h3>Can I edit a theme inside WordPress or Joomla?</h3> <p>You can export the WordPress and Joomla Theme from the Desktop Application and Online Builder. You cannot edit themes directly in WordPress or Joomla. </p> <h3>Can I export a project from WordPress or Joomla?</h3> <p>The Nicepage WordPress Plugin and Joomla Extension do not support project export.</p> <h3>Can I work without an Internet connection?</h3> <p>The Nicepage Application for Windows and Mac OS, WordPress Plugin, and Joomla Extension use online authorization. However, if you signed in previously with an Internet connection, you can use Nicepage offline. If you are offline, the template and media libraries will be unavailable. </p> <h3>What is the White Label?</h3> <p>The <a href="/doc/25538/white-label">White Label</a> allows the creation of websites using a custom-branded WordPress Plugin or Joomla Extension exported from the Desktop Application.</p> <h3>Do you have API or support technologies besides WordPress and Joomla?</h3> <p>Nicepage does not provide API. We only support WordPress, WooCommerce, Joomla, and VirtueMart. </p> <h3>Do you have non-profit or academic discounts?</h3> <p>If you have such requests, please <a href="/Forum/Topic/Create">contact support</a>.</p> <h2 id=""></h2> <span class="post-content-quote" id="post-content-16656">### Do you give a trial period to test premium features? After creating a Nicepage account, you start the **7-day Trial Period**, which allows you to test most [Premium Features](/features). Some features remain available only for Premium Plans. ### What kind of support do you provide? We provide support via the [Support System](/Forum/Topic/Create). We do not support via phone or Facebook. ### What is the difference between a subscription and a license? ### #### Subscription It is a one-year Premium for the Nicepage Desktop Applications, Online Builders, WordPress Plugin, and Joomla Extension, including one year of updates. Auto-renewal is optional, and you can buy a [Subscription](/premium) without auto-renewal. The auto-renewal price has a 40% discount for the next year's purchase. #### License It is a lifetime Premium for the Desktop Application, WordPress Plugin, and Joomla Extension. It also includes one year of updates. If you refuse to pay for the updates in the next year, you can continue to use your **current version** or any other prior release for a lifetime. You can also use the subscription services, including the Online Builder, HTML Hosting, Contact Form Submissions, and Custom Domains support for one year. ### What happens after the update period expires? After the **Subscription** expires, Nicepage automatically switches to the Free Starter Plan. You can update or renew anytime. The Free Starter Plan is limited to 2 projects on the Dashboard. It does not allow exporting the Nicepage Project or themes and content for WordPress and Joomla. After the **License** expires, you can continue using the Desktop Application, WordPress Plugin, and Joomla Extension for a lifetime. For both **Subscriptions and Licenses**, after expiration, all online services switch to the Free Starter Plan, your domain will be disconnected, and published sites will remain active for 12 months. ### Do I need a separate Premium to use the Application, Plugins, and Online Builder? Your [Premium Plan](/premium) will cover the Desktop Application, WordPress Plugin, Joomla Extension, and Online Builder. ### Can I cancel my Premium Plan at any time? There is no need to cancel a License or Subscription without auto-renewal, which expires automatically. If you have a Subscription with auto-renewal enabled, you can withdraw it at any time in [your Profile](/User/Orders/Subscriptions) or [during purchase](page:548073). If you need a refund, please refer to the [Terms](/terms) to determine your eligibility and then [contact our support](/Forum/Topic/Create) with a request. ### Can I buy the Subscription without Auto-Renewal? Yes. You can do that on the Payment Page. You can get more information [here](page:548073). ### How can I upgrade my premium plan? You can upgrade at any time and pay only the difference. The upgrade also extends the subscription period. ### Do you provide website hosting? We provide hosting for HTML websites created with Nicepage. We do not offer regular hosting for PHP, JS, and other files. ### Can I use my domain with the Nicepage sites? You can assign a [custom domain](page:1293) to a site published and hosted on the Nicepage Network. ### Can I host a site on third-party hosting? Are there any limitations? We allow UNLIMITED third-party hosting. You can generate UNLIMITED sites or use the Nicepage plugin or extension without limits on third-party hosting. ### Can I build E-Commerce websites? With Nicepage, you can build [HTML](page:431829), [WordPress WooCommerce](page:110988), and [Joomla VirtueMart](page:161063) E-Commerce websites. ### How can I accept payments? You can connect [Paypal](page:424214) and [Stripe](page:434617) to your Nicepage site. You can also receive email notifications to process orders manually. ### Do you use AI to generate sites? We use and constantly improve machine learning technologies, and you can use [AI Services](page:529703) to generate sites, pages, and blocks. ### Can I import my HTML site into Nicepage Editor? You cannot import HTML or any generated site to the Nicepage Editor. However, the Nicepage features allow you to recreate almost any website. ### Can I edit a theme inside WordPress or Joomla? You can export the WordPress and Joomla Theme from the Desktop Application and Online Builder. You cannot edit themes directly in WordPress or Joomla. ### Can I export a project from WordPress or Joomla? The Nicepage WordPress Plugin and Joomla Extension do not support project export. ### Can I work without an Internet connection? The Nicepage Application for Windows and Mac OS, WordPress Plugin, and Joomla Extension use online authorization. However, if you signed in previously with an Internet connection, you can use Nicepage offline. If you are offline, the template and media libraries will be unavailable. ### What is the White Label? The [White Label](page:25538) allows the creation of websites using a custom-branded WordPress Plugin or Joomla Extension exported from the Desktop Application. ### Do you have API or support technologies besides WordPress and Joomla? Nicepage does not provide API. We only support WordPress, WooCommerce, Joomla, and VirtueMart. ### Do you have non-profit or academic discounts? If you have such requests, please [contact support](/Forum/Topic/Create). ## </span> </div> </div> </div> </div> </div> <div class="col-md-4 col-sticky"> <div class=" sidebar-container col-widgets"> <div class="row"> <div class="col-md-12"> <h3><a class="doc-category-caption" href="/doc/c/faq">FAQ</a></h3> </div> </div> <div class="row"> <div class="col-md-12"> <ul class="doc-article-list"> <li> <a href="/doc/16656/faq" class="link-current"> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#808080" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#808080" d="M13,4H3v1h10V4L13,4z"/> <path fill="#808080" d="M13,7H3v1h10V7L13,7z"/> <path fill="#808080" d="M10,10H3v1h7V10L10,10z"/> </svg> Frequently Asked Questions </a> </li> <li> <a href="/doc/1293/custom-domain" class=""> <svg id="icon-video" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M5,4.6v6.9C5,12,5.5,12.2,5.9,12l5.8-3.4c0.3-0.2,0.3-0.7,0-0.9L5.9,4.1C5.5,3.8,5,4.1,5,4.6z"/> </svg> Connect A Custom Domain </a> </li> <li> <a href="/doc/539451/buy-domain" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M13,4H3v1h10V4L13,4z"/> <path fill="#4184F4" d="M13,7H3v1h10V7L13,7z"/> <path fill="#4184F4" d="M10,10H3v1h7V10L10,10z"/> </svg> Buy A Domain Name </a> </li> <li> <a href="/doc/28278/system-requirements" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M13,4H3v1h10V4L13,4z"/> <path fill="#4184F4" d="M13,7H3v1h10V7L13,7z"/> <path fill="#4184F4" d="M10,10H3v1h7V10L10,10z"/> </svg> System Requirements </a> </li> <li> <a href="/doc/4011/supported-browsers" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M13,4H3v1h10V4L13,4z"/> <path fill="#4184F4" d="M13,7H3v1h10V7L13,7z"/> <path fill="#4184F4" d="M10,10H3v1h7V10L10,10z"/> </svg> Supported Browsers </a> </li> <li> <a href="/doc/4720/trial-limitations" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M13,4H3v1h10V4L13,4z"/> <path fill="#4184F4" d="M13,7H3v1h10V7L13,7z"/> <path fill="#4184F4" d="M10,10H3v1h7V10L10,10z"/> </svg> Trial Period </a> </li> <li> <a href="/doc/4719/premiums" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M13,4H3v1h10V4L13,4z"/> <path fill="#4184F4" d="M13,7H3v1h10V7L13,7z"/> <path fill="#4184F4" d="M10,10H3v1h7V10L10,10z"/> </svg> Premium Plans </a> </li> <li> <a href="/doc/548073/how-to-cancel-the-auto-renewal" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M13,4H3v1h10V4L13,4z"/> <path fill="#4184F4" d="M13,7H3v1h10V7L13,7z"/> <path fill="#4184F4" d="M10,10H3v1h7V10L10,10z"/> </svg> Cancel Auto-Renewal </a> </li> <li> <a href="/doc/25536/client-license" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M13,4H3v1h10V4L13,4z"/> <path fill="#4184F4" d="M13,7H3v1h10V7L13,7z"/> <path fill="#4184F4" d="M10,10H3v1h7V10L10,10z"/> </svg> Client License </a> </li> <li> <a href="/doc/4726/online-builder-with-hosting" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" xml:space="preserve"> <path fill="#4184F4" d="M15,1v14H1V1 M16,0H0v16h16V0L16,0z"/> <path fill="#4184F4" d="M13,4H3v1h10V4L13,4z"/> <path fill="#4184F4" d="M13,7H3v1h10V7L13,7z"/> <path fill="#4184F4" d="M10,10H3v1h7V10L10,10z"/> </svg> Online Builder With Hosting </a> </li> <li> <a href="/doc/318367/google-services-in-european-union" class=""> <svg id="icon-document" x="0px" y="0px" width="16px" height="16px" viewBox="0 0 16 16" enable-background="new 0 0 16 16" 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