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*{fill:inherit;}.css-sacrik-Icon--arrowSmallRight--animate--24x24--neutral600[class]{transition-property:fill;transition-timing-function:ease-in-out;transition-duration:300ms;}.css-sacrik-Icon--arrowSmallRight--animate--24x24--neutral600[class]{height:24px;width:24px;}.css-sacrik-Icon--arrowSmallRight--animate--24x24--neutral600[class]{fill:var(--zds-gray-warm-6, #95928e);}</style><span aria-hidden="true" data-testid="iconContainer" data-zds="true" class="css-sacrik-Icon--arrowSmallRight--animate--24x24--neutral600"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" height="24" width="24" size="24" color="neutral600" name="arrowSmallRight"><path fill="#2D2E2E" d="M11.44 5H8.82l5.88 7-5.88 7h2.62l5.86-7-5.86-7Z"></path></svg></span><div><style data-emotion="css ip2aev-Text">.css-ip2aev-Text{font:var(--zds-body-4, 700 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-ip2aev-Text" data-zds="true">Simple FAQ AI Chatbot Template</span></div></div></div><div class="TemplateLibraryDetail_heroContent__xY6RC"><div class="TemplateLibraryDetail_templateHeader__405ys"><div class="TemplateLibraryDetail_titleWrapper__ODTZp"><div class="TemplateLibraryDetail_title__aBuAx"><div class="TemplateLibraryDetail_iconWrapper__sO9fo"><img alt="Simple FAQ AI Chatbot Template favicon" loading="lazy" width="40" height="40" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2FMmieA78K7SxpkwCc5UjP5%2F1feee3a7e6d384989d92497cf56a07c4%2Ficon-template-chat.png&w=48&q=75 1x, https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2FMmieA78K7SxpkwCc5UjP5%2F1feee3a7e6d384989d92497cf56a07c4%2Ficon-template-chat.png&w=96&q=75 2x" src="https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2FMmieA78K7SxpkwCc5UjP5%2F1feee3a7e6d384989d92497cf56a07c4%2Ficon-template-chat.png&w=96&q=75"/></div><div class="TemplateLibraryDetail_header__scwJ9"><style data-emotion="css 1131mgd-Text">.css-1131mgd-Text{font:var(--zds-page-header, 600 42px/50px var(--zds-typography-heading, "Degular", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, 1px);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1131mgd-Text" data-zds="true">Simple FAQ AI Chatbot Template </span></div></div><div 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px);}.css-1sf72jj-BaseButton[data-size='large'] [data-testid='iconContainer']{width:var(--zds-size-32, px);height:var(--zds-size-32, px);}</style><button aria-disabled="false" data-color="primary" data-size="medium" data-zds="true" role="button" class="css-1sf72jj-BaseButton"><style data-emotion="css x9pyp4-BaseButton__buttonContent">.css-x9pyp4-BaseButton__buttonContent{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;min-width:0;padding:var(--Button-buttonContentPadding-7e54ff1a);}</style><span data-zds="true" class="css-x9pyp4-BaseButton__buttonContent"><style data-emotion="css g52fnz-BaseButton__buttonText">.css-g52fnz-BaseButton__buttonText{display:inline-block;overflow:hidden;text-overflow:ellipsis;-webkit-flex:1;-ms-flex:1;flex:1;}</style><span data-zds="true" class="css-g52fnz-BaseButton__buttonText">Use template</span></span></button></div><div class="TemplateLibraryDetail_imageWrapper__u2_lh"><img alt="Simple FAQ AI Chatbot, powered by OpenAI" loading="lazy" decoding="async" data-nimg="fill" class="TemplateLibraryDetail_image__iuMyX" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;object-fit:cover;object-position:center top;color:transparent" sizes="100vw" srcSet="https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=640&q=75 640w, https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=750&q=75 750w, https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=828&q=75 828w, https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=1080&q=75 1080w, https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=1200&q=75 1200w, https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=1920&q=75 1920w, https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=2048&q=75 2048w, https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=3840&q=75 3840w" src="https://interfaces.zapier.com/_next/image?url=https%3A%2F%2Fimages.ctfassets.net%2F0sppvm4cmdq7%2F45tnFL5MyjI7lgFfpdXkTs%2Fa85adb0c0f045537320102f750680cdf%2FThumbnail_58.png&w=3840&q=75"/></div></div><div class="TemplateLibraryDetail_content__pO7MA"><div class="TemplateLibraryDetail_main__axNyd"><div><div class="Markdown_markdownWrapper__6HvSX"><p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">Upgrade your customer support with our Simple FAQ AI Chatbot Template. Powered by OpenAI, this FAQ chatbot template improves customer satisfaction and reduces support tickets by giving potential customers a live chat experience, allowing your team to concentrate on more complex tasks.</span></p> <h2 class="Markdown_headerTwo__Kfr35"><style data-emotion="css oi4mnp-Text">.css-oi4mnp-Text{font:var(--zds-section-header, 700 24px/30px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, normal);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-oi4mnp-Text" data-zds="true">Why you should use this template</span></h2> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">Delivering prompt and accurate support is essential. This Zapier chatbot provides an effective way to manage customer inquiries through conversational AI, saving time and resources. It can easily be embedded on a website or knowledge base, and its AI-generated responses ensure precise and relevant answers for your customers. Customize this AI chatbot with your own data sources and directives to tailor the customer experience to your brand.</span></p> <h2 class="Markdown_headerTwo__Kfr35"><style data-emotion="css oi4mnp-Text">.css-oi4mnp-Text{font:var(--zds-section-header, 700 24px/30px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, normal);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-oi4mnp-Text" data-zds="true">Use the power of OpenAI</span></h2> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">This template integrates seamlessly with OpenAI. By default, it utilizes the GPT 3.5 model, but if you have access to the OpenAI API, you can choose a different model and adjust the token length and creativity level.</span></p> <h2 class="Markdown_headerTwo__Kfr35"><style data-emotion="css oi4mnp-Text">.css-oi4mnp-Text{font:var(--zds-section-header, 700 24px/30px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, normal);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-oi4mnp-Text" data-zds="true">How the template works</span></h2> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">This FAQ bot leverages artificial intelligence to customize every customer interaction it has. It uses the OpenAI API to send a customer question through and respond with an accurate response.</span></p> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">To customize the chatbot, you can connect static files that you upload as a data source. The data source serves as the bot's own knowledge base that it can pull from so that website visitors who interact with the bot have relevant answers and a far better user experience.</span></p> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true"><img src="//images.ctfassets.net/0sppvm4cmdq7/7oUCTCjR3toepBwSnkts9A/070b550b13d856f6e60b85113eb65b62/60e3c014b38c7bab4200e597725fada8.png" alt="Add Data Source Chatbots"/></span></p> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">What makes Zapier鈥檚 AI Chatbot unique is the ability to trigger actions based on the conversation. Add actions to buttons within the chat, such as copying responses or running a Zap (automation) when a button is clicked, taking generative AI to the next level.</span></p> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true"><img src="//images.ctfassets.net/0sppvm4cmdq7/3Jqafrdun5XPhzz0GUzhmS/baa58cb27f1e7d24736905db60b9bdb1/Screen_Shot_2023-11-01_at_2.32.03_PM.png" alt="Add actions to AI Chatbot"/></span></p> <h2 class="Markdown_headerTwo__Kfr35"><style data-emotion="css oi4mnp-Text">.css-oi4mnp-Text{font:var(--zds-section-header, 700 24px/30px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, normal);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-oi4mnp-Text" data-zds="true">Who should use this template</span></h2> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">This template is ideal for businesses of all sizes aiming to enhance their customer support experience through conversational AI. Whether you operate an e-commerce store, a software company, or a service-based enterprise, this template can help you deliver swift and accurate answers to your customers' most common questions, allowing your support team to tackle more complex issues.</span></p> <h2 class="Markdown_headerTwo__Kfr35"><style data-emotion="css oi4mnp-Text">.css-oi4mnp-Text{font:var(--zds-section-header, 700 24px/30px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, normal);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-oi4mnp-Text" data-zds="true">Key benefits of this template</span></h2> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">Here's what makes the Zapier Chatbots the most powerful next step for your customer service:</span></p> <style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true"><ul class="Markdown_list__7RLQc Markdown_unorderedList__clvjE"> <li>Increased customer satisfaction with fast and accurate responses</li> <li>Decreased support tickets, enabling your team to address more complex tasks</li> <li>Seamless integration through data sources and embedding</li> <li>OpenAI-driven responses for relevant and up-to-date information</li> <li>Customizable and scalable solution for businesses of all sizes</li> </ul></span> <h2 class="Markdown_headerTwo__Kfr35"><style data-emotion="css oi4mnp-Text">.css-oi4mnp-Text{font:var(--zds-section-header, 700 24px/30px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, normal);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-oi4mnp-Text" data-zds="true">Try Zapier Chatbots live</span></h2> <p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">Here's a chatbot we made about Zapier Chatbots. Give it a try and learn more about how it works!</span></p> <iframe src="https://interfaces.zapier.com/embed/chatbot/clsu4gwop000ir4n4miek7fhd" height="600px" width="100%" allow="clipboard-write *"></iframe></div></div><div class="TemplateLibraryDetail_sidebar__MeAKt"><style data-emotion="css mq6vhk-Text">.css-mq6vhk-Text{font:var(--zds-section-header, 600 26px/32px var(--zds-typography-heading, "Degular", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, 1px);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-mq6vhk-Text" data-zds="true">Made with</span><div class="TemplateLibraryDetail_products__v2Vbq"><div class="ProductCard_wrapper__QWi1l"><div class="ProductCard_iconBackground__AGw3n"><div class="ProductCard_iconWrapper__iwvGC"><style data-emotion="css q9xavk-Icon--navAIChatbot--animate--40x40--brand">.css-q9xavk-Icon--navAIChatbot--animate--40x40--brand{display:inline-block;fill:currentColor;}.css-q9xavk-Icon--navAIChatbot--animate--40x40--brand >svg{display:block;height:inherit;width:inherit;}.css-q9xavk-Icon--navAIChatbot--animate--40x40--brand *{fill:inherit;}.css-q9xavk-Icon--navAIChatbot--animate--40x40--brand[class]{transition-property:fill;transition-timing-function:ease-in-out;transition-duration:300ms;}.css-q9xavk-Icon--navAIChatbot--animate--40x40--brand[class]{height:40px;width:40px;}.css-q9xavk-Icon--navAIChatbot--animate--40x40--brand[class]{fill:#ff4a00;}</style><span aria-hidden="true" data-testid="iconContainer" data-zds="true" class="css-q9xavk-Icon--navAIChatbot--animate--40x40--brand"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" height="40" width="40" size="40" color="brand" name="navAIChatbot"><path fill="#2D2E2E" d="M7 2H2v5h5V2ZM22 12H2v5h20v-5ZM22 12H7V7h5V2h10v10ZM7 22v-5h5l-5 5Z"></path></svg></span></div></div><a class="ProductCard_unstyledLink__bptIS" href="https://zapier.com/ai/chatbot"><style data-emotion="css 13prryt-Text">.css-13prryt-Text{font:var(--zds-body-4, 700 18px/31px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-13prryt-Text" data-zds="true">Chatbots</span></a></div></div></div></div><style data-emotion="css 15yjsf-FAQ">.css-15yjsf-FAQ{padding:30px 20px;}@media screen and (min-width: 650px){.css-15yjsf-FAQ{padding:50px 30px;}}</style><div data-zds="true" class="css-15yjsf-FAQ"><style data-emotion="css uey3lh-FAQ__faqContent">.css-uey3lh-FAQ__faqContent{max-width:1170px;margin:0 auto;}</style><div data-zds="true" class="css-uey3lh-FAQ__faqContent"><style data-emotion="css m2vtix-FAQ__heading">.css-m2vtix-FAQ__heading{text-align:center;margin-bottom:30px;color:#2d2e2e;font-family:var(--zds-typography-heading, "Degular", Helvetica, arial, sans-serif);font-size:42px;line-height:50px;font-weight:600;letter-spacing:1px;}</style><style data-emotion="css m0ll8x-Heading-FAQ__heading">.css-m0ll8x-Heading-FAQ__heading{display:block;text-align:center;margin-bottom:30px;color:#2d2e2e;font-family:var(--zds-typography-heading, "Degular", Helvetica, arial, sans-serif);font-size:42px;line-height:50px;font-weight:600;letter-spacing:1px;}</style><h2 class="css-m0ll8x-Heading-FAQ__heading" data-zds="true">Frequently Asked Questions</h2><style data-emotion="css 835efh-FAQ__grid">.css-835efh-FAQ__grid{display:grid;gap:20px;}@media screen and (min-width: 650px){.css-835efh-FAQ__grid{gap:15px;}}</style><div data-zds="true" class="css-835efh-FAQ__grid"><style data-emotion="css 11u3at9-Accordion">.css-11u3at9-Accordion{position:relative;background-color:#f7f5f2;border:1px solid #f7f5f2;border-radius:10px;transition-property:box-shadow,border-color,background-color;transition-timing-function:ease-in-out;transition-duration:300ms;}</style><details data-zds="true" class="css-11u3at9-Accordion"><style data-emotion="css igig80-Accordion__summary">.css-igig80-Accordion__summary{font-family:var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif);font-size:18px;line-height:24px;font-weight:700;display:block;color:#403f3e;cursor:pointer;list-style:none;padding:20px;padding-left:55px;}.css-igig80-Accordion__summary::-webkit-details-marker{display:none;}.css-igig80-Accordion__summary::before{content:'';}</style><summary data-zds="true" tabindex="0" role="button" aria-expanded="false" class="css-igig80-Accordion__summary"><style data-emotion="css yjx27x-Accordion__arrow">.css-yjx27x-Accordion__arrow{position:absolute;top:20px;left:15px;}</style><span data-zds="true" class="css-yjx27x-Accordion__arrow"><style data-emotion="css 1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600">.css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600{display:inline-block;fill:currentColor;}.css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600 >svg{display:block;height:inherit;width:inherit;}.css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600 *{fill:inherit;}.css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600[class]{transition-property:fill;transition-timing-function:ease-in-out;transition-duration:300ms;}.css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600[class]{pointer-events:none;}.css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600[class]{height:24px;width:24px;}.css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600[class]{fill:var(--zds-gray-warm-6, #95928e);}</style><span aria-hidden="true" data-testid="iconContainer" data-zds="true" class="css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" height="24" width="24" size="24" color="neutral600" name="arrowSmallDown"><path fill="#2D2E2E" d="m12 17.3 7-5.86V8.82l-7 5.88-7-5.88v2.62l7 5.86Z"></path></svg></span></span>Can I customize the data source for my chatbot?</summary><style data-emotion="css 15b1gn0-Accordion__content">.css-15b1gn0-Accordion__content{font-family:var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif);font-size:18px;line-height:31px;font-weight:400;color:#2d2e2e;margin:20px;margin-left:55px;}</style><div data-zds="true" class="css-15b1gn0-Accordion__content"><div class="Markdown_markdownWrapper__6HvSX"><p class="Markdown_paragraph__Uypyv"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">Yes. You can upload a static .txt, .csv, .doc, .pdf or .json text file and customize how your chatbot uses it.</span></p></div></div></details><details data-zds="true" class="css-11u3at9-Accordion"><summary data-zds="true" tabindex="0" role="button" aria-expanded="false" class="css-igig80-Accordion__summary"><span data-zds="true" class="css-yjx27x-Accordion__arrow"><span aria-hidden="true" data-testid="iconContainer" data-zds="true" class="css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" height="24" width="24" size="24" color="neutral600" name="arrowSmallDown"><path fill="#2D2E2E" d="m12 17.3 7-5.86V8.82l-7 5.88-7-5.88v2.62l7 5.86Z"></path></svg></span></span>Can I automate actions based off of my chatbot responses?</summary><div data-zds="true" class="css-15b1gn0-Accordion__content"><div class="Markdown_markdownWrapper__6HvSX"><p class="Markdown_paragraph__Uypyv"><span class="css-1lt25uj-Text" data-zds="true">Yes! You can set up automations (or Zaps) that trigger available actions directly in chat.</span></p></div></div></details><details data-zds="true" class="css-11u3at9-Accordion"><summary data-zds="true" tabindex="0" role="button" aria-expanded="false" class="css-igig80-Accordion__summary"><span data-zds="true" class="css-yjx27x-Accordion__arrow"><span aria-hidden="true" data-testid="iconContainer" data-zds="true" class="css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" height="24" width="24" size="24" color="neutral600" name="arrowSmallDown"><path fill="#2D2E2E" d="m12 17.3 7-5.86V8.82l-7 5.88-7-5.88v2.62l7 5.86Z"></path></svg></span></span>Will I be able to limit chatbot responses to information only found in my data source?</summary><div data-zds="true" class="css-15b1gn0-Accordion__content"><div class="Markdown_markdownWrapper__6HvSX"><p class="Markdown_paragraph__Uypyv"><span class="css-1lt25uj-Text" data-zds="true">Yes. Connecting your own knowledge source will restrict your bot from using outside data sources when responding to questions.</span></p></div></div></details><details data-zds="true" class="css-11u3at9-Accordion"><summary data-zds="true" tabindex="0" role="button" aria-expanded="false" class="css-igig80-Accordion__summary"><span data-zds="true" class="css-yjx27x-Accordion__arrow"><span aria-hidden="true" data-testid="iconContainer" data-zds="true" class="css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" height="24" width="24" size="24" color="neutral600" name="arrowSmallDown"><path fill="#2D2E2E" d="m12 17.3 7-5.86V8.82l-7 5.88-7-5.88v2.62l7 5.86Z"></path></svg></span></span>Can I use an OpenAI model other than GPT 3.5?</summary><div data-zds="true" class="css-15b1gn0-Accordion__content"><div class="Markdown_markdownWrapper__6HvSX"><p class="Markdown_paragraph__Uypyv"><span class="css-1lt25uj-Text" data-zds="true">Yes. With a premium plan, you can connect to other models (such as GPT-4) using an API key from your personal OpenAI account.</span></p></div></div></details><details data-zds="true" class="css-11u3at9-Accordion"><summary data-zds="true" tabindex="0" role="button" aria-expanded="false" class="css-igig80-Accordion__summary"><span data-zds="true" class="css-yjx27x-Accordion__arrow"><span aria-hidden="true" data-testid="iconContainer" data-zds="true" class="css-1fhxjms-Icon--arrowSmallDown--animate--disable-pointer-events--24x24--neutral600"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" height="24" width="24" size="24" color="neutral600" name="arrowSmallDown"><path fill="#2D2E2E" d="m12 17.3 7-5.86V8.82l-7 5.88-7-5.88v2.62l7 5.86Z"></path></svg></span></span>Can I integrate this AI chatbot into my existing website?</summary><div data-zds="true" class="css-15b1gn0-Accordion__content"><div class="Markdown_markdownWrapper__6HvSX"><p class="Markdown_paragraph__Uypyv"><span class="css-1lt25uj-Text" data-zds="true">Absolutely! If you are on the premium plan, you can embed the chatbot as a standalone component directly into your website.</span></p></div></div></details></div></div></div><section><div class="RelatedTemplates_sectionTitle__aZL7s"><style data-emotion="css 1131mgd-Text">.css-1131mgd-Text{font:var(--zds-page-header, 600 42px/50px var(--zds-typography-heading, "Degular", Helvetica, arial, sans-serif));letter-spacing:var(--zds-letter-spacing-header, 1px);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><h2 class="css-1131mgd-Text" data-zds="true">Related Templates</h2></div><ul class="RelatedTemplates_templates__m35gP"><li><a class="TemplateCard_wrapper__GzoyG" href="/templates/ai-chat-for-business"><div class="TemplateCard_imageWrapper__Ufo7e"><img alt="AI Chat for Business Preview" loading="lazy" decoding="async" data-nimg="fill" 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Template</span></div><div class="TemplateCard_description__3qrxG"><style data-emotion="css 1lt25uj-Text">.css-1lt25uj-Text{font:var(--zds-body-1, 400 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-text-default, #2d2e2e);max-width:100%;text-align:inherit;-webkit-transition:color 0.2s ease-in-out;transition:color 0.2s ease-in-out;}</style><span class="css-1lt25uj-Text" data-zds="true">Collect leads and answer questions with AI for your Ecommerce business.</span></div><div class="TemplateCard_buttons__v0L1F"><style data-emotion="css 1j8ssm7-Text">.css-1j8ssm7-Text{font:var(--zds-body-4, 700 16px/24px var(--zds-typography-base, "Inter", Helvetica, arial, sans-serif));letter-spacing:var(--intentionally-undefined, default);text-transform:var(--zds-radius-none, none);color:var(--zds-ui-primary-strongest, 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It can easily be embedded on a website or knowledge base, and its AI-generated responses ensure precise and relevant answers for your customers. Customize this AI chatbot with your own data sources and directives to tailor the customer experience to your brand.\n\n## Use the power of OpenAI\n\nThis template integrates seamlessly with OpenAI. By default, it utilizes the GPT 3.5 model, but if you have access to the OpenAI API, you can choose a different model and adjust the token length and creativity level.\n\n## How the template works\n\nThis FAQ bot leverages artificial intelligence to customize every customer interaction it has. It uses the OpenAI API to send a customer question through and respond with an accurate response. \n\nTo customize the chatbot, you can connect static files that you upload as a data source. The data source serves as the bot's own knowledge base that it can pull from so that website visitors who interact with the bot have relevant answers and a far better user experience.\n\n![Add Data Source Chatbots](//images.ctfassets.net/0sppvm4cmdq7/7oUCTCjR3toepBwSnkts9A/070b550b13d856f6e60b85113eb65b62/60e3c014b38c7bab4200e597725fada8.png)\n\nWhat makes Zapier鈥檚 AI Chatbot unique is the ability to trigger actions based on the conversation. Add actions to buttons within the chat, such as copying responses or running a Zap (automation) when a button is clicked, taking generative AI to the next level.\n\n![Add actions to AI Chatbot](//images.ctfassets.net/0sppvm4cmdq7/3Jqafrdun5XPhzz0GUzhmS/baa58cb27f1e7d24736905db60b9bdb1/Screen_Shot_2023-11-01_at_2.32.03_PM.png)\n\n## Who should use this template\n\nThis template is ideal for businesses of all sizes aiming to enhance their customer support experience through conversational AI. Whether you operate an e-commerce store, a software company, or a service-based enterprise, this template can help you deliver swift and accurate answers to your customers' most common questions, allowing your support team to tackle more complex issues.\n\n## Key benefits of this template\n\nHere's what makes the Zapier Chatbots the most powerful next step for your customer service:\n\n- Increased customer satisfaction with fast and accurate responses\n- Decreased support tickets, enabling your team to address more complex tasks\n- Seamless integration through data sources and embedding\n- OpenAI-driven responses for relevant and up-to-date information\n- Customizable and scalable solution for businesses of all sizes\n\n## Try Zapier Chatbots live\nHere's a chatbot we made about Zapier Chatbots. Give it a try and learn more about how it works!\n\n\u003ciframe src='https://interfaces.zapier.com/embed/chatbot/clsu4gwop000ir4n4miek7fhd' height='600px' width='100%' allow='clipboard-write *'\u003e\u003c/iframe\u003e"])</script><script>self.__next_f.push([1,"21:T58d,#Role: You are a [senior customer support rep/customer success manager/account executive] who is an expert in everything related to [my product] which is [my product description] helping [my ideal customer profile]. \n\n#Objective: Your objective is to answer questions accurately from users about [my product] and engage them in a fun conversation. \n\n#Context: [insert background of your product here]\n\n#Audience: Your audience is [insert the ideal audience for this chatbot here. Include what they are interested in learning or achieving by interacting with your chatbot]. They must have a wonderful experience learning about [my product] so you must be encouraging, provide clear responses, and make it easy to understand.\n\n#DataSource: In the connected data source you will find information in the format of [give some detail about the format of your data source, if included] Please search through the content to find the most relevant information for the user based on their message.\n\n#Style: You must always use structured formatting including bullet points, bolding, and headers. Be friendly and engaging with the user and offer them important links:\n\n1) [insert a few important links here]\n\n#Other rules: Do not make up information. Do not talk about topics outside of [my product]. If you ever get stuck without knowing how to answer please direct them to the support form here: [insert link to your support team]22:T917,"])</script><script>self.__next_f.push([1,"Dive into the future of customer experience with Zapier Chatbots for your business. Get started with this template to build a chatbot to increase customer satisfaction with accurate responses based on your business content.\n\n## Why you should use this template\nProvide a conversational chat for your customers with prompt and accurate answers, while your human crew tackles the trickier stuff. Embed this chat experience on your website, upload a custom data source with your FAQ, and get started in minutes with a no-code builder.\n\nYour business will benefit from increased efficiency and customer satisfaction with an AI chatbot you can trust. Limit the answers given in the chat to only ones provided in your data source and route all others to your team. \n\n## How the template works\nBy leveraging OpenAI in Zapier Chatbots, this chat experience customizes every customer interaction it has. It's not just a conversation鈥攊t's an experience.\n\nTo customize the chatbot, you can connect static files that you upload as a data source. The data source serves as the chatbot's own knowledge base that it can pull from so that website visitors who interact with the bot have relevant answers and a far better user experience.\n\nWhat makes Zapier Chatbots unique is the ability to trigger actions based on the conversation. Add actions to buttons within the chat, such as copying responses or running a Zap (automation) when a button is clicked, taking generative AI to the next level.\n\n## Who should use this template\nThis template provides a starting point with a custom prompt for business owners, support and marketing operations managers, and anyone looking to implement a chat experience for their customers or prospects. Because the chatbot is highly customizable, it can be tailored to any industry.\n\n## Use the power of OpenAI\nZapier Chatbots integrates seamlessly with OpenAI. By default, it utilizes the GPT 3.5 model, but if you have access to the OpenAI API, you can choose a different model and adjust the token length and creativity level.\n\n## Try Zapier Chatbots live\nHere's a chatbot we made about Zapier Chatbots. Give it a try and learn more about how it works!\n\n\u003ciframe src='https://interfaces.zapier.com/embed/chatbot/clsu4gwop000ir4n4miek7fhd' height='600px' width='100%' allow='clipboard-write *'\u003e\u003c/iframe\u003e\n"])</script><script>self.__next_f.push([1,"23:T5d1,#Role: You are a [senior customer support rep/customer success manager/account executive] who is an expert in everything related to [my product/business/service] which is [my product description] helping [my ideal customer profile]. \n\n#Objective: Your objective is to answer questions accurately from users about [my product] and engage them in a fun conversation. \n\n#Context: [insert background of your product/business/service here]\n\n#Audience: Your audience is [insert the ideal audience for this chatbot here. Include what they are interested in learning or achieving by interacting with your chatbot]. They must have a wonderful experience learning about [my product/business/service] so you must be encouraging, provide clear responses, and make it easy to understand.\n\n#DataSource: In the connected data source you will find information in the format of [give some detail about the format of your data source, if included] Please search through the content to find the most relevant information for the user based on their message.\n\n#Style: You must always use structured formatting including bullet points, bolding, and headers. Be friendly and engaging with the user and offer them important links:\n\n1) [insert a few important links here]\n\n#Other rules: Do not make up information. Do not talk about topics outside of [my product/business/service]. If you ever get stuck without knowing how to answer please direct them to the support form here: [insert link to your support team]24:Tad3,"])</script><script>self.__next_f.push([1,"Transform your customer service with Zapier Chatbots tailored for your business. Launch our specialized template to develop an AI chatbot that enhances customer satisfaction through timely and accurate responses, drawing from your unique uploaded business data.\n\n## Why you should use this template\nBuilt with Zapier Chatbots, use this pre-built template to provide a conversational AI chat for your customers with prompt and accurate answers, while your human crew tackles the trickier stuff. Embed this chatbot experience on your website, upload a custom data source with your FAQ, and get started in minutes with a no-code builder.\n\nYour business will benefit from increased efficiency and customer satisfaction with an AI chatbot you can trust. Limit the answers given in the chat to only ones provided in your data source and route all others to your team. Use AI to take your customer experience to the next level.\n\n## How the template works\nBy leveraging OpenAI in Zapier Chatbots, this chat experience customizes every customer interaction it has. It's not just a conversation鈥攊t's an experience. Each customer inquiry is tracked so you can see every customer conversation in one place. \n\nTo customize the chatbot, you can connect static files that you upload as a data source. The data source serves as the chatbot's own knowledge base that it can pull from so that customers who interact with the bot get access to your unique help center.\n\n![Add Data Source Chatbots](//images.ctfassets.net/0sppvm4cmdq7/7oUCTCjR3toepBwSnkts9A/070b550b13d856f6e60b85113eb65b62/60e3c014b38c7bab4200e597725fada8.png)\n\nWhat makes Zapier Chatbots a unique AI customer service tool is the ability to trigger actions based on the customer conversation. Add actions to buttons within the chat, such as copying responses or running a Zap (automation) when a button is clicked, taking generative AI to the next level.\n\n## Who should use this template\nThis template provides a starting point with a custom prompt for customer service or customer success teams, support and marketing operations managers, and anyone looking to implement a chat experience for their customers. Because the chatbot is highly customizable, it can be tailored to any industry.\n\n## Use the power of OpenAI\nZapier Chatbots integrates seamlessly with OpenAI. By default, it utilizes the GPT 3.5 turbo model, but if you have access to the OpenAI API, you can choose a different model and adjust the token length and creativity level.\n\n## Try Zapier Chatbots live\nHere's a chatbot we made about Zapier Chatbots. Give it a try and learn more about how it works!\n\n\u003ciframe src='https://interfaces.zapier.com/embed/chatbot/clsu4gwop000ir4n4miek7fhd' height='600px' width='100%' allow='clipboard-write *'\u003e\u003c/iframe\u003e\n"])</script><script>self.__next_f.push([1,"25:T598,#Role: You are a customer support rep who is an expert in everything related to our ecommerce store, including product inquiries, order tracking, and customer service.\n\n#Objective: Your objective is to answer questions accurately from users about ecommerce products and services and engage them in a supportive conversation.\n\n#Context: We provide a wide range of ecommerce solutions, including product information, order management, and customer support. Our goal is to enhance the online shopping experience for our customers.\n\n#Audience: Your audience is online shoppers looking for information about products, order statuses, and customer service assistance. They seek reliable information and quick solutions for their ecommerce needs.\n\n#DataSource: In the connected data source, you will find information formatted as FAQs, product details, and order information. Please search through the content to find the most relevant information for the user based on their message.\n\n#Style: You must always use structured formatting including bullet points, bolding, and headers. Be friendly and engaging with the user and offer them important links:\n\n1) [Link to product descriptions]\n2) [Link to order tracking]\n\n#Other rules: Do not make up information. Do not talk about topics outside of our store. If you ever get stuck without knowing how to answer, please direct them to our support form here: [insert link to your support team]26:T9e4,"])</script><script>self.__next_f.push([1,"Take your ecommerce business to the next level with our AI Chatbot for ecommerce built using Zapier Chatbots. This tool is designed to make customer interactions smoother by providing quick and accurate responses based on your product and service information.\n\n## Why you should build your ecommerce chatbot in Zapier\nSet up our AI Chatbot, made with Zapier Chatbots, to chat with your customers and answer their questions about products, orders, and returns. This means your team can focus on more complex tasks while generative AI handles each customer interaction. Add this chatbot to your website, upload your FAQ or product details, and improve customer service without any coding.\n\nYou can also connect each chatbot transcript to any of the 7,000+ apps that integrate with Zapier. You can store customer inquiries in a Zapier Table or even update your CRM.\n\nEnjoy better efficiency and happier customers with a chatbot that鈥檚 tailor-made for ecommerce to improve the shopping experience. It uses your data to give accurate answers and can pass more difficult questions to a human agent.\n\n## How the chatbot template works\nOur ecommerce AI Chatbot creates a personalized experience for each customer using OpenAI. Track all inquiries through a central interface, giving you a clear view of customer interactions.\n\n![Add store knowledge source](//images.ctfassets.net/0sppvm4cmdq7/7HW15tv4Ef5tpIl278WDZj/3a28334ce38b2e77c711fc9e536ef0d8/dbfacadc2fb7f0d42364c7a07e499a27.png)\n\nYou can link the chatbot to your data sources, making it a reliable knowledge base for your products and services. The bot can suggest questions, keep a chat history, and collect lead info like names, emails, and company details, which are automatically saved in Zapier Tables.\n\n## Who should use this template\nThis template is perfect for any ecommerce business, whether you're running a small online store or a large retail platform. 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