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Sheds</a></li> <li><a href="/garden-buildings/greenhouses">Greenhouses</a></li> <li><a href="/garden-buildings/storage">Storage</a></li> </ul> </li> <li class="head" id="homeware"><a>Pest Control</a> <ul class="level-1 sub"> <li><a href="/pest-control"><strong>Pest Control</strong></a></li> <li><a href="/pest-control/dog-repellers">Dog Repellers</a></li> <li><a href="/pest-control/insect-repellers">Insect Repellers</a></li> <li><a href="/pest-control/mole-repellers">Mole Repellers</a></li> <li><a href="/pest-control/mouse-repellers">Rodent Repellers</a></li> <li><a href="/pest-control/slug-repellers">Slug Repellers</a></li> <li><a href="/pest-control/cat-repellers">Cat Repellers</a></li> <li><a href="/pest-control/squirrel-repellers">Squirrel Repellers</a></li> <li><a href="/pest-control/rabbit-repellers">Rabbit Repellers</a></li> <li><a href="/pest-control/fox-repellers">Fox Repellers</a></li> <li><a href="/pest-control/moth-repellers">Moth Repellers</a></li> <li><a href="/pest-control/other">Other Pest Repellers</a></li> </ul> </li> <li id="gifts"><a href="/gifts">Gifts</a></li> </ul> </div> </div> <div class="margin-top"></div> <div class="appendPop"></div> <div class="popmask"></div> <div class="inner static"> <div class="section group"> <div class="col quarter sidemenu"> <div id="sidemenu"> <h2>Information Pages</h2> <div id="staticMenu" class="menuBox"> <div class="filterSub"> <h3><a href="/contact-us">Contact Us</a></h3> <h3><a href="/delivery">Delivery Information</a></h3> <h3><a href="/faq">FAQ</a></h3> <h3><a href="/returns">Returns</a></h3> <h3><a href="/privacy-policy">Privacy Policy</a></h3> <h3><a href="/cookies">Cookies</a></h3> <h3><a href="/terms-and-conditions">Terms & Conditions</a></h3> <h3><a href="/disclaimer">Disclaimer</a></h3> <h3><a href="/reviews">Reviews</a></h3> </div> </div> </div> </div> <div class="col three-quarter content"> <h1>Terms and Conditions</h1> <p><strong>These terms and conditions do not affect your statutory rights.</strong></p> <p>Thank you for visiting the Telegraph Shop website (the "Site"). By using this Site, you accept these Terms. If you do not accept these Terms, do not use this Site. We may change these Terms from time to time and if we change these Terms, we will post the revised document here, so you should review them each time that you visit the Site. You should print a copy of these Terms for future reference.</p> <h2>1. About us</h2> <p>1.1. Telegraph shop is part of the Telegraph Media Group Holdings Limited. The site is operated by BVG Group Limited, a company registered in England under company number 0339 3851 with a registered office at 3rd Floor Cumberland House, 15-17 Cumberland Place, Southampton, SO15 2BG. ("we", "us", "our"). Our VAT number is GB 484 3220 53. You can contact us using the following email address: <a href="mailto:customerservice@telegraph-shop.co.uk">customerservice@telegraph-shop.co.uk</a>.</p> <h2>2. Using our Site</h2> <p>2.1. We are the owner or licensee of all intellectual property rights in the Site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.</p> <p>2.2. You may view (and, where applicable, listen to) the content available on the Site for personal non-commercial use. You may occasionally print individual webpages on the Site for your private non-commercial use, provided that such printing is not substantial or systematic and our trade-marks and copyright and trade mark notices are not removed.</p> <p>2.3. Unless otherwise stated in these Terms, you must not (whether directly or indirectly) copy, download, store, make available, distribute, sell or offer to sell all or any part of the content or Site, or download or otherwise copy (whether directly or indirectly) any content, files or data from the Site to make or populate a database or publication of any kind whatsoever.</p> <p>2.4. You may only play video or audio files using the media player on our Site.</p> <p>2.5. You must not use all or any part of our Site or the contents on it for commercial purposes without our permission.</p> <h2>3. Registration</h2> <p>3.1. You must be 18 years old or older to register to the Site.</p> <p>3.2. Only one registration per person is allowed. You must keep your registration information up to date.</p> <p>3.3. You must choose an email address which gives you frequent access to emails sent to that address, as we need to be able to contact you. You must keep your password confidential.</p> <p>3.4 You must not:<br> (i) impersonate or try to impersonate another person;<br> (ii) disclose your password to anyone else;<br> (iii) allow anyone else use your account;<br> (iv) use anyone else's account.</p> <p>3.5. You are responsible for everything done using your account. If you think that someone else may have access to, or be using, your password or account, you must tell us as soon as possible by emailing <a href="mailto:customerservice@telegraph-shop.co.uk">customerservice@telegraph-shop.co.uk</a>.</p> <h2>4. Suspending or terminating your registration</h2> <p>4.1. We may suspend, terminate or prevent your registration or restrict or deny you access to all or some of the parts of the Site at our sole discretion. This may be because, for example, we consider that you have breached or will breach these Terms.</p> <h2>5. Third party content and links available on this Site</h2> <p>5.1. We are not liable or responsible for the third party content on this Site. Third party content includes, for example, comments posted by users and the content of advertisements.</p> <p>5.2. Where this Site contains links to other sites and resources, which are provided by third parties, these links and resources are provided for your information only and you access them at your own risk. We are not liable or responsible for the content of third party sites or resources.</p> <h2>6. Material submitted by you and your personal information</h2> <p>6.1. We will use your personal information in accordance with our privacy policy, which forms part of these Terms. Please read our Privacy Policy now.</p> <p>6.2. Except for information that identifies you personally (e.g. your name, address, telephone number, email address), any material which you submit will be considered non-confidential and non-proprietary such that we shall have the right to use, copy, distribute and disclose it to third parties for any purpose.</p> <p>6.3. You agree not to submit any material:</p> <p>6.3.1. that is false, misleading, defamatory, discriminatory, threatening, offensive, abusive, likely to cause someone anxiety or distress, encourages violence or racial or religious hatred, blasphemous, pornographic, in breach of confidence, in breach of privacy; or</p> <p>6.3.2. that infringes any intellectual property rights, such as copyright and trade marks. This means generally that you must own the rights in everything you submit or must obtain permission from the rights owner to submit the material; or</p> <p>6.3.3 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or</p> <p>6.3.4 which encourages or teaches conduct that is a criminal offence, gives rise to civil liability, or is otherwise unlawful.</p> <p>6.4. We are not obliged to use material submitted by you and we may remove from the Site, any of the material submitted by you at our sole discretion.</p> <p>6.5. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone submitting material in breach of clause 6.3.</p> <p>6.6. We will not be responsible, or liable to any third party, for the content or accuracy of any materials submitted by you.</p> <h2>7. Our liability</h2> <p>7.1. The information contained on this Site is for information purposes only and does not constitute advice. You should check any information on the Site and use your own judgment before doing or not doing anything on the basis of what you see. We give no warranties of any kind in relation to the Site or its contents.</p> <p>7.2. Except for liability for fraudulent misrepresentation, we are not liable for:<br> (a) any action you may take as a result of relying on any information provided on this Site or for any loss or damage suffered by you as a result of you taking this action;<br> (b) any dealings you have with third parties (e.g. other users, advertisers or promoters) that take place using or facilitated by the Site;<br> (c) any liability for losses which are not a foreseeable or likely consequence of (i) your use of the Site, or (ii) a breach of these Terms.</p> <p>7.3. We are not responsible if you cannot access the Site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the Internet.</p> <p>7.4. The Site relies in part on software to work. Software has bugs. Whilst we will monitor the Site and try to fix bugs, we cannot guarantee that the Site or any individual feature of the Site will be error free, available all the time and/or free from viruses.</p> <p>7.5. However, nothing in these Terms will affect any liability we may have for death or personal injury arising from our negligence or any other liability which cannot be excluded or limited by law.</p> <h2>8. Maintenance of the Site</h2> <p>8.1. Making your use of the Site enjoyable means we need to fix bugs, install updates and do general diagnosis and maintenance of the Site. We will try to do scheduled maintenance during times when we anticipate that online use is lower than normal.</p> <p>8.2. We also need to be able to do emergency maintenance and/or suspend access to the servers where, in our reasonable discretion, we see the need to do that. We will try to have the Site available again as soon as we think it is safe to do so.</p> <h2>9. Validity of these Terms</h2> <p>9.1. If any part or provision of these Terms is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.</p> <h2>Terms and Conditions of Purchase</h2> <h2>Use of Your Details</h2> <p>All confidential information, including credit card details, is held securely and only transmitted in encrypted form. Any confidential information which you provide to us from which we can identify you, is held and processed in accordance with our Data Protection Registration. Further details are set out in our <a href="/privacy-policy">Privacy Policy</a>.</p> <h2>Credit Card Payments</h2> <p>Unfortunately we do not accept Amex payments.</p> <h2>Delivery</h2> <p>Subject to your payment being authorised and barring system failure, and provided the items are in stock we will despatch all orders received up to 3pm the same day orders received after 3pm will be despatched next working day. Please allow up to 3-4 days for delivery. If an item is out of stock at point of order our web site will inform you of the expected date of receipt.</p> <h2>Postage & Delivery</h2> <p>ALL Mainland UK orders incur a delivery charge of £3.99 P&P (for orders of £20 or less) and £5.99 (orders over £20), with the exception of some in-paper offers, which have differing postage costs which will be displayed clearly at point of order. The delivery charge applies per order regardless of number of items purchased. Delivery to Northern Ireland, Isle of Man, Scottish Highlands and Islands is £6.95. Delivery to the Channel Islands, Scilly Isles is £10.95 and Eire is £12.95. Heavy items incur a minimum delivery charge of £9.95 P&P.</p> <h2>Our Contact Details</h2> <p>Email: <a href="mailto:customerservice@telegraph-shop.co.uk">customerservice@telegraph-shop.co.uk</a><br> Telephone: 0844 573 6015 (Telephone lines are open Monday to Friday, 9am to 5.30pm. (Calls are charged at 7p per minute plus your phone company's access charge).<br> Post: PO BOX 87, Unit 1B Enterprise Park, Brecon, LD3 8BT.</p> <h2>Special Offers & Free Gifts</h2> <p>All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent. We reserve the right to withhold certain offers for customers reaching our site via affiliate websites and other similar websites. Voucher codes such as percentage discounts, etc., may not be used in conjunction with any other offers.</p> <p>We regularly make short term offers available on products, e.g. offers for short periods of time (e.g. 72 hours) and deals of the week offers where prices fluctuate. In such cases, you will be charged the price offered at the point you made the order.</p> <h2>Returns procedure</h2> <p>We take every care to ensure that you receive the correct goods in perfect condition. In the unlikely event that you ever need to return any item to us and it is within our 30 day warranty period then please call 0844 573 6015 (Calls are charged at 7p per minute plus your phone company's access charge) for a returns authorisation number. Our customer service team will then provide you with our returns address. We regret we cannot accept parcels without the returns authorisation number we will provide you with quoted on the outside of the parcel.</p> <p>All goods must be returned via recorded, insured method at your own cost. We cannot be held responsible for returns parcels lost in transit. It is the sender's responsibility to ensure parcels are adequately insured. If the goods exceed £27 in value we strongly suggest that take out additional insurance.</p> <p>If you are not happy for any reason we will accept return of faulty/unused goods in sealed original packaging for refund or replacement within 30 days. You must obtain a returns authorisation number by following the procedures above. This does not affect your statutory rights.</p> <p>In order that we can satisfy your requirements promptly we will need your full instructions, explaining the reason for the return and the action you wish us to take.</p> <p>If exchanging for a more expensive item, please remember to include the additional payment.</p> <p>Please allow up to 14 days for us to process your refund or exchange.</p> <p>*OUR GUARANTEE AND RETURNS POLICY. You may return the goods to us within 30 days of receipt in mint condition for exchange or refund providing you have obtained a returns authorisation number by following the procedures above. This does not affect your statutory rights.</p> <h2>Making a contract with us</h2> <p>When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your orderr at which point the contract is made.</p> <p>In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.</p> <h2>How to place an order</h2> <p>Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.</p> <p>This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Only one gift voucher and promotional code can be used per order . Once you are ready to continue, click the Place Order button.</p> <p>From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.</p> <p>On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '&dollar;', '%') are considered invalid and you will receive an error should you try to use these in any of the input boxes.</p> <p>Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportunity to review your order details before placing your order by clicking Confirm Order.</p> <p>Customers ordering from outside of the EU, or from the Channel Islands, will incur a 20% administration charge for processing their order. This charge is included in the prices shown on this website.</p> <h2>Recycling</h2> <h2>Recycling your old electricals is easy!</h2> <p>Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the <a href="https://www.recycle-more.co.uk/" rel="noreferrer noopener" target="_blank">Recycle More</a> website and type in your postcode.</p> <p>Unwanted electrical equipment is the UK's fastest growing type of waste.</p> <p>Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.</p> <p>We're proud to support your local authority in providing local recycling facilities for electrical equipment.</p> <p>To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.</p> <h2>What is WEEE?</h2> <p>The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.</p> <h2>How are we helping?</h2> <p>In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.</p> <p>Under the Waste Battery Regulations, BVG Group Limited are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at <a href="https://www.recyclenow.com/" rel="noreferrer noopener" target="_blank">www.recyclenow.co.uk</a>. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.</p> <h2>Offer terms and conditions</h2> <p>Offer information autumn/winter 2018</p> <p>Our 'was' pricing refers to the original selling prices offered on our website www.cjoffers.co.uk, and in our retail store between August 19 2018 and November 20 2018 (items sold at 'was' prices represent the lower proportion of sales).</p> <p>For Samuel Windsor shoes & clothing our 'was' pricing refers to the original selling prices offered on our website www.swshoes.co.uk, and in our retail store between between August 19 2018 and November 20 2018 (items sold at 'was' prices represent the lower proportion of sales).</p> <p>*<strong>Exclusions</strong>: Any discounts offered do not apply to Aerobike or Aerotek ranges, or to products listed in the Garden Buildings section of Telegraph Shop.</p> </div> </div> </div> <div id="footerSignUp"> <div class="section group inner"> <div class="col full newsletter"> <p><strong>Subscribe to our newsletter for exclusive offers</strong></p> <a href="http://pages.email.telegraph.co.uk/shop_signup/" rel="noreferrer noopener" target="_blank" class="btn" id="joinBTN">Sign Up</a> </div> </div> </div> <div class="clear"></div> <div class="footer"> <div class="section group inner"> <div class="col quarter"> <h2>Telegraph Shop</h2> <a href="/contact-us">Contact Us</a> <a href="/delivery">Delivery</a> <a href="/faq">FAQ</a> <a href="/returns">Returns</a> </div> <div class="col quarter"> <h2 class="hide"> </h2> <a href="/privacy-policy">Privacy Policy</a> <a href="/cookies">Cookies</a> <a href="/terms-and-conditions">Terms & Conditions</a> </div> <div class="col quarter"> <h2 class="hide"> </h2> <a href="https://www.bvg-group.co.uk/bvg-group-msa.cfm" rel="noreferrer noopener" target="_blank">Modern Slavery Act</a> <a href="/disclaimer">Disclaimer</a> <a href="/reviews">Reviews</a> </div> <div class="col quarter"> <h2 class="hide"> </h2> <div class="feefo-icon"> <img src="/images/80/feefo_sq_trusted_service_2023_white.png" width="150"></img> </div> </div> <div class="clear"></div> <p class="copyright">©Telegraph Shop is part of the Telegraph Media Group. www.telegraph.co.uk. 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