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Changing Train Tickets | Change Ticket | South Western Railway

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ticket </a> </li> <li class="item item-2bb91f7b-9bc3-4cc3-8b1a-946d05d1f4b4 no-children"> <a href="/train-tickets/season-tickets/monthly-plus-train-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Monthly plus season ticket </a> </li> <li class="item item-45495c77-2b3d-4bbf-b98f-3227bf2a37ed no-children"> <a href="/train-tickets/season-tickets/annual-train-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Annual season ticket </a> </li> </ul> </li> <li class="item item-138051fc-0377-40cd-b386-6d66032542ba "> <a href="/train-tickets/smart-ticketing" class="item-label "> <span class="gwr-icon hide " ></span>Smart tickets </a> <ul> <li class="item item-6e6121ee-efb6-479f-8115-06bd05044c33 no-children"> <a href="/train-tickets/smart-ticketing/etickets" class="item-label "> <span class="gwr-icon hide " ></span>eTickets </a> </li> <li class="item item-0efcf777-3c97-4a77-9cca-7f6c1fd6325f "> <a href="/train-tickets/smart-ticketing/touch-smartcard" 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<ul> <li class="item item-2ef83cc4-7568-4b50-be9f-87f41ade3a2c no-children"> <a href="/train-tickets/ticket-types/advance-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Advance tickets </a> </li> <li class="item item-df505382-c1bf-4ca9-ac3f-bdb3c2311fa7 no-children"> <a href="/train-tickets/ticket-types/anytime-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Anytime tickets </a> </li> <li class="item item-6fe78fcf-e710-458f-a5b7-381ed12bf8af no-children"> <a href="/train-tickets/ticket-types/off-peak-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Off-Peak tickets </a> </li> <li class="item item-afc1c7ed-9707-4838-9d53-dbd5b5ed8039 no-children"> <a href="/train-tickets/ticket-types/groupsave-train-tickets" class="item-label "> <span class="gwr-icon hide " ></span>GroupSave train tickets </a> </li> <li class="item item-4da7224e-e26c-46a7-9003-08f931e9047b no-children"> <a href="/train-tickets/ticket-types/group-train-travel" class="item-label "> <span class="gwr-icon hide " ></span>Group Travel train tickets </a> </li> <li class="item item-1bc46ae7-d1be-4cb5-8dbc-526495be8c88 no-children"> <a href="/train-tickets/ticket-types/evening-out-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Evening Out tickets </a> </li> <li class="item item-2e1891d1-eaa2-43db-a0e9-35daaf768003 no-children"> <a href="/train-tickets/ticket-types/sunday-out-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Sunday Out tickets </a> </li> <li class="item item-cb140a66-9d6d-480a-848e-150d65d5201d no-children"> <a href="/train-tickets/ticket-types/super-off-peak-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Super Off-Peak tickets </a> </li> <li class="item item-99ff7b8e-95f5-4b1a-8107-6aa8eb875d61 no-children"> <a href="/train-tickets/ticket-types/semi-flex-return-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Semi Flex Return tickets </a> </li> <li class="item item-339618b9-d3d8-41b4-a82a-ab9662d97752 no-children"> <a href="/train-tickets/ticket-types/london-travelcards" class="item-label "> <span class="gwr-icon hide " ></span>London Travelcards </a> </li> </ul> </li> <li class="item item-bead3251-b5e1-4e4b-b26b-99d3b9585661 no-children"> <a href="/train-tickets/tap2go" class="item-label "> <span class="gwr-icon hide " ></span>Tap2Go pay as you go travel </a> </li> <li class="item item-c5e32320-ac8f-4b26-9af9-fd1509a0f4ed "> <a href="/train-tickets/railcards-and-discounts" class="item-label "> <span class="gwr-icon hide " ></span>Railcards and discount cards </a> <ul> <li class="item item-a5e88799-ee3e-4e58-afa5-977d07c8910d no-children"> <a href="/train-tickets/railcards-and-discounts/sixteen-seventeen-saver" class="item-label "> <span class="gwr-icon hide " ></span>16-17 Saver Railcard </a> </li> <li class="item item-86ef2ead-0434-4062-b083-43df93cdf518 no-children"> <a href="/train-tickets/railcards-and-discounts/sixteen-twentyfive-railcard" class="item-label "> <span class="gwr-icon hide " ></span>16-25 Student Railcard </a> </li> <li class="item item-0dee3fcc-d0d0-42c1-ba99-4156b474f8f4 no-children"> <a href="/train-tickets/railcards-and-discounts/twentysix-thirty-railcard" class="item-label "> <span class="gwr-icon hide " ></span>26-30 Railcard </a> </li> <li class="item item-985e57fd-3c24-4cde-aa42-1565d2a10ef7 no-children"> <a href="/train-tickets/railcards-and-discounts/two-together-railcard" class="item-label "> <span class="gwr-icon hide " ></span>Two Together Railcard </a> </li> <li class="item item-31191a97-9b6f-4019-858c-1b63bfbfadf2 no-children"> <a href="/train-tickets/railcards-and-discounts/disabled-persons-railcard" class="item-label "> <span class="gwr-icon hide " ></span>Disabled Persons Railcard </a> </li> <li class="item item-07f0740d-cdc2-4e31-8ab7-b5caa2f892c2 no-children"> <a href="/train-tickets/railcards-and-discounts/family-and-friends-railcard" class="item-label "> <span class="gwr-icon hide " ></span>Family and Friends Railcard </a> </li> <li class="item item-43facdb3-8434-41ac-8ed6-5704563458fa no-children"> <a href="/train-tickets/railcards-and-discounts/hm-forces-railcard" class="item-label "> <span class="gwr-icon hide " ></span>HM Forces Railcard </a> </li> <li class="item item-eaf41224-818c-4054-9c42-c5ec7404511b no-children"> <a href="/train-tickets/railcards-and-discounts/veterans-railcard" class="item-label "> <span class="gwr-icon hide " ></span>Veterans Railcard </a> </li> <li class="item item-383de3e4-8657-43c0-a926-3523b534ea63 no-children"> <a href="/train-tickets/railcards-and-discounts/network-railcard" class="item-label "> <span class="gwr-icon hide " ></span>Network Railcard </a> </li> <li class="item item-bf348371-b16a-469d-8faf-12fabfaea1d8 no-children"> <a href="/train-tickets/railcards-and-discounts/senior-railcard" class="item-label "> <span class="gwr-icon hide " ></span>Senior Railcard </a> </li> </ul> </li> <li class="item item-fd227efc-5ad4-48b9-8eed-bc23d1c56671 "> <a href="/train-tickets/how-to-get-your-ticket" class="item-label "> <span class="gwr-icon hide " ></span>How to buy train tickets </a> <ul> <li class="item item-9e181b1c-25ea-4b5c-b3f5-22d4b28c36ec no-children"> <a href="/train-tickets/how-to-get-your-ticket/apple-pay" class="item-label "> <span class="gwr-icon hide " ></span>Paying with Apple Pay </a> </li> <li class="item item-5a4a7371-e6ba-48b1-b80f-5a011aead7e1 no-children"> <a href="/train-tickets/how-to-get-your-ticket/google-pay" class="item-label "> <span class="gwr-icon hide " ></span>Paying with Google Pay </a> </li> </ul> </li> <li class="item item-d2e998e8-836c-47be-b40f-ab05aa93ac4f no-children"> <a href="/train-tickets/family-train-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Family train tickets </a> </li> <li class="item item-cc800cc8-a113-42db-9a9c-f4adb97707be no-children"> <a href="/train-tickets/combined-ferry-and-train-tickets" class="item-label "> <span class="gwr-icon hide " ></span>Combined ferry and train tickets </a> </li> <li class="item item-7fc8f991-a93e-433c-99e5-1db370aff256 no-children"> <a href="/train-tickets/price-promise" class="item-label "> <span class="gwr-icon hide " ></span>Price promise </a> </li> <li class="item item-a6f67f9c-464f-447d-b3c2-8b17326ba0d4 no-children"> <a href="/train-tickets/business-travel" class="item-label "> <span class="gwr-icon hide " ></span>Business Direct </a> </li> </ul> </li> <li class="item item-66126c41-1e03-47da-adf5-8a325f336686 "> <a href="/plan-my-journey" class="item-label "> <span class="gwr-icon hide " ></span>Plan my journey </a> <ul> <li class="item item-03a28573-f128-432c-b186-c633c945b97e no-children"> <a href="/train-times" class="item-label "> <span class="gwr-icon hide " ></span>Train times </a> </li> <li class="item item-1556dece-3991-4c2d-9066-2ef46dc6233b no-children"> <a href="/plan-my-journey/timetables" class="item-label "> <span class="gwr-icon hide " ></span>Download SWR timetables </a> </li> <li class="item item-f01e6ad4-d7b3-435a-bac4-c0b797815903 no-children"> <a href="/plan-my-journey/changes-to-your-journey" class="item-label "> <span class="gwr-icon hide " ></span>Changes to your journey </a> </li> <li class="item item-3bd7a6f7-6dd7-47a9-996c-247e5596588a no-children"> <a href="/plan-my-journey/how-busy-is-my-train" class="item-label "> <span class="gwr-icon hide " ></span>How busy is my train? </a> </li> <li class="item item-9271e7ee-44e6-4c44-b9c9-49c2101451b7 no-children"> <a href="/plan-my-journey/live-times-and-updates" class="item-label "> <span class="gwr-icon hide " ></span>Live times and updates </a> </li> <li class="item item-852f3868-12b6-40e8-80f4-ffa4c83d3f97 "> <a href="/plan-my-journey/planned-improvements" class="item-label "> <span class="gwr-icon hide " ></span>Planned improvements </a> <ul> <li class="item item-391ac7c1-036f-4cfc-ad79-45a7ae8a5bac "> <a href="/plan-my-journey/planned-improvements/planned-engineering-works" class="item-label "> <span class="gwr-icon hide " ></span>Planned engineering calendar </a> <ul> <li class="item item-4f295ffa-84a0-4458-bbb8-74b7ef02e522 no-children"> <a href="/plan-my-journey/planned-improvements/planned-engineering-works/engineering-works-detail" class="item-label "> <span class="gwr-icon hide " ></span>Planned engineering works details </a> </li> </ul> </li> <li class="item item-7422b267-43c6-4ecd-bbd3-6c8492c258e7 no-children"> <a href="/plan-my-journey/planned-improvements/ryde-pier" class="item-label "> <span class="gwr-icon hide " ></span>Ryde Pier </a> </li> <li class="item item-3d87f46d-2516-4df2-9b92-41997b1fbe13 no-children"> <a href="/plan-my-journey/planned-improvements/woking-area-closures-in-december-and-january" class="item-label "> <span class="gwr-icon hide " ></span>Woking area closures in December and January </a> </li> <li class="item item-a2e19c37-c14f-4bdb-baf0-3e8b14ce1c66 "> <a href="/plan-my-journey/planned-improvements/engineering-work-weekly-summary" class="item-label "> <span class="gwr-icon hide " ></span>Engineering work weekly summary </a> <ul> <li class="item item-fbf3940c-a461-4c4d-a850-6ff49a4dc19c no-children"> <a href="/plan-my-journey/planned-improvements/engineering-work-weekly-summary/page" class="item-label "> <span class="gwr-icon hide " ></span>Page </a> </li> </ul> </li> <li class="item item-94fccf1b-4986-4c66-82fe-47c49dc4a8cb no-children"> <a href="/plan-my-journey/planned-improvements/november-2024-works" class="item-label "> <span class="gwr-icon hide " ></span>November engineering work </a> </li> <li class="item item-64ae8429-ed13-4f20-9477-25075de1aba4 no-children"> <a href="/plan-my-journey/planned-improvements/december-2024-works" class="item-label "> <span class="gwr-icon hide " ></span>December engineering work </a> </li> <li class="item item-5db5962d-e341-4cba-b80a-eb35fb3e45cd no-children"> <a href="/plan-my-journey/planned-improvements/january-2025-works" class="item-label "> <span class="gwr-icon hide " ></span>January engineering work </a> </li> <li class="item item-b15fac1c-0953-441b-a66b-6b41bb7fdc7c no-children"> <a href="/plan-my-journey/planned-improvements/platform-zoning-pilot-scheme" class="item-label "> <span class="gwr-icon hide " ></span>Platform zoning pilot scheme </a> </li> </ul> </li> <li class="item item-f02bac59-f7f0-4ff3-8cfb-2f484787bc10 no-children"> <a href="/plan-my-journey/app" class="item-label "> <span class="gwr-icon hide " ></span>Mobile app </a> </li> <li class="item item-c4aefa88-c99f-44de-b160-70b5ad2329b4 no-children"> <a href="/plan-my-journey/our-network" class="item-label "> <span class="gwr-icon hide " ></span>Network map </a> </li> </ul> </li> <li class="item item-5828244f-fb13-43be-a69c-60ddc821d855 "> <a href="/travelling-with-us" class="item-label "> <span class="gwr-icon hide " ></span>Travelling with us </a> <ul> <li class="item item-68a80f18-0edf-438b-af07-ed2accf757d8 "> <a href="/travelling-with-us/at-the-station" class="item-label "> <span class="gwr-icon hide " ></span>Our train stations </a> <ul> <li class="item item-de331aaf-4038-4cc8-98d3-8b128d6a3609 no-children"> <a href="/travelling-with-us/at-the-station/car-parking" class="item-label "> <span class="gwr-icon hide " ></span>Car parking </a> </li> <li class="item item-83311745-dcc7-4aab-b248-b1d428dc74aa no-children"> <a href="/travelling-with-us/at-the-station/live-car-parking" class="item-label "> <span class="gwr-icon hide " ></span>Live station car parking </a> </li> <li class="item item-c2d66991-1566-492e-a4d1-70eb8461edd8 no-children"> <a href="/travelling-with-us/at-the-station/onward-travel" class="item-label "> <span class="gwr-icon hide " ></span>Onward travel </a> </li> <li class="item item-280c398b-43cd-4c71-9b6c-6f6a480aade6 no-children"> <a href="/travelling-with-us/at-the-station/bus-links" class="item-label "> <span class="gwr-icon hide " ></span>Bus links </a> </li> <li class="item item-2e0df0ec-c325-4584-adea-1b9fa38fa0dc no-children"> <a href="/travelling-with-us/at-the-station/plusbus" class="item-label "> <span class="gwr-icon hide " ></span>PlusBus </a> </li> <li class="item item-c460f6e5-d5d7-4b57-93aa-31897f4c61ef no-children"> <a href="/travelling-with-us/at-the-station/inpost-parcel-lockers" class="item-label "> <span class="gwr-icon hide " ></span>InPost parcel lockers </a> </li> <li class="item item-1fb1a058-1765-4371-8774-bd4f8f4e4ccb no-children"> <a href="/travelling-with-us/at-the-station/station-wi-fi" class="item-label "> <span class="gwr-icon hide " ></span>Free Wi-Fi at our stations </a> </li> <li class="item item-aa0912b1-36e6-4200-b936-9b3593df3978 no-children"> <a href="/travelling-with-us/at-the-station/airport-links" class="item-label "> <span class="gwr-icon hide " ></span>Airport links </a> </li> </ul> </li> <li class="item item-b625b9b0-36ea-45b3-b23a-bfb6834be92a "> <a href="/travelling-with-us/our-trains" class="item-label "> <span class="gwr-icon hide " ></span>Our trains </a> <ul> <li class="item item-6e8eb36a-091d-49cf-b254-33b406b7a951 no-children"> <a href="/travelling-with-us/our-trains/arterio" class="item-label "> <span class="gwr-icon hide " ></span>Arterio </a> </li> <li class="item item-aabf26cc-774a-4dcd-8e3f-01e16a1126d5 no-children"> <a href="/travelling-with-us/our-trains/class-158-express-sprinter" class="item-label "> <span class="gwr-icon hide " ></span>Class 158 &quot;Express Sprinter&quot; </a> </li> <li class="item item-f85b58a9-ad1d-4bde-9f04-3793052d1e14 no-children"> <a href="/travelling-with-us/our-trains/class-159-south-western-turbo" class="item-label "> <span class="gwr-icon hide " ></span>Class 159 &quot;South Western Turbo&quot; </a> </li> <li class="item item-2313b83c-ccbe-46ae-b950-a20c5e3aa0bd no-children"> <a href="/travelling-with-us/our-trains/class-444-desiro" class="item-label "> <span class="gwr-icon hide " ></span>Class 444 &quot;Desiro&quot; </a> </li> <li class="item item-ba291ada-8945-454b-8e53-e247d97d19c3 no-children"> <a href="/travelling-with-us/our-trains/class-450-desiro" class="item-label "> <span class="gwr-icon hide " ></span>Class 450 &quot;Desiro&quot; </a> </li> <li class="item item-fa1324c7-7cc6-4ede-a09c-6cf9fbf201c4 no-children"> <a href="/travelling-with-us/our-trains/class-455" class="item-label "> <span class="gwr-icon hide " ></span>Class 455 </a> </li> <li class="item item-02de7d5d-16da-4eeb-93ad-336ea961b2b3 no-children"> <a href="/travelling-with-us/our-trains/class-456" class="item-label "> <span class="gwr-icon hide " ></span>Class 456 </a> </li> <li class="item item-c6b6d073-7a31-4545-bff6-1ddc9dcd429e no-children"> <a href="/travelling-with-us/our-trains/class-458-juniper" class="item-label "> <span class="gwr-icon hide " ></span>Class 458 &quot;Juniper&quot; </a> </li> <li class="item item-760eab99-49fa-4b9e-a018-c0d47f7e620e no-children"> <a href="/travelling-with-us/our-trains/class-484" class="item-label "> <span class="gwr-icon hide " ></span>Class 484 </a> </li> <li class="item item-b2a79aec-f6c9-44e1-9ba4-d16346ed24c7 no-children"> <a href="/travelling-with-us/our-trains/class-707-desiro-city" class="item-label "> <span class="gwr-icon hide " ></span>Class 707 &quot;Desiro City&quot; </a> </li> </ul> </li> <li class="item item-67e7b2a9-b4cd-45ab-ad8a-0752f8b8ed42 "> <a href="/travelling-with-us/onboard" class="item-label "> <span class="gwr-icon hide " ></span>On board facilities </a> <ul> <li class="item item-c452066a-0a85-4cd1-aac2-ea637e2e84c7 no-children"> <a href="/travelling-with-us/onboard/what-can-you-bring-on-board" class="item-label "> <span class="gwr-icon hide " ></span>What can you bring on board? </a> </li> <li class="item item-e5612d49-1da9-44d0-803c-8afcdd6bad96 no-children"> <a href="/travelling-with-us/onboard/first-class" class="item-label "> <span class="gwr-icon hide " ></span>First Class </a> </li> <li class="item item-6b433aaf-f003-4784-a86d-7ec1f67f617c no-children"> <a href="/travelling-with-us/onboard/wifi" class="item-label "> <span class="gwr-icon hide " ></span>Wi-Fi </a> </li> <li class="item item-6b3a7a56-455c-4786-a02d-e0ded4834054 no-children"> <a href="/travelling-with-us/onboard/mums-to-be" class="item-label "> <span class="gwr-icon hide " ></span>Mums to be </a> </li> </ul> </li> <li class="item item-cfaa5096-192d-4e59-a14b-a350487c9f4b "> <a href="/travelling-with-us/assisted-travel" class="item-label "> <span class="gwr-icon hide " ></span>Assisted travel </a> <ul> <li class="item item-7ed86d10-db19-49b5-8566-8580074eea1a no-children"> <a href="/travelling-with-us/assisted-travel/assisted-boarding-points" class="item-label "> <span class="gwr-icon hide " ></span>Assisted Boarding Points </a> </li> <li class="item item-9ca46771-a2e3-4952-851f-ac0e16ec8c50 no-children"> <a href="/travelling-with-us/assisted-travel/accessibility" class="item-label "> <span class="gwr-icon hide " ></span>Accessibility </a> </li> <li class="item item-b81c9beb-2fb5-4e38-a5d5-e246978f40c7 no-children"> <a href="/travelling-with-us/assisted-travel/assistance-dogs" class="item-label "> <span class="gwr-icon hide " ></span>Assistance dogs </a> </li> <li class="item item-545d4d18-4a67-44f1-b7d8-554227f924f8 no-children"> <a href="/travelling-with-us/assisted-travel/discounted-fares" class="item-label "> <span class="gwr-icon hide " ></span>Discounted fares </a> </li> <li class="item item-5b11b0f3-a38d-4d4f-bf40-5e5dd20c164a no-children"> <a href="/travelling-with-us/assisted-travel/sunflower-lanyards" class="item-label "> <span class="gwr-icon hide " ></span>Sunflower lanyards </a> </li> <li class="item item-e48481bd-851e-438a-87e7-4768661ac61f no-children"> <a href="/travelling-with-us/assisted-travel/toilets" class="item-label "> <span class="gwr-icon hide " ></span>Toilets </a> </li> <li class="item item-c0034e81-47e0-4281-b907-0cb079e62a76 no-children"> <a href="/travelling-with-us/assisted-travel/wheelchairs-scooters-and-ramps" class="item-label "> <span class="gwr-icon hide " ></span>Wheelchairs, scooters and ramps </a> </li> <li class="item item-c8e182c4-9efa-4639-bf93-2eee1fb68d4b no-children"> <a href="/travelling-with-us/assisted-travel/travel-assistance-card" class="item-label "> <span class="gwr-icon hide " ></span>Travel Assistance Card </a> </li> </ul> </li> <li class="item item-2d9eb175-8c8d-4980-97e2-1c91c9d33e06 no-children"> <a href="/travelling-with-us/travelling-with-a-bike" class="item-label "> <span class="gwr-icon hide " ></span>Travelling with a bike </a> </li> <li class="item item-eeac3ed2-4e82-44b6-99c0-008c3bb82b90 no-children"> <a href="/travelling-with-us/travelling-with-kids" class="item-label "> <span class="gwr-icon hide " ></span>Travelling with kids </a> </li> <li class="item item-38004c3e-fd48-411b-8d69-cda394a510de no-children"> <a href="/travelling-with-us/student-travel-guide" class="item-label "> <span class="gwr-icon hide " ></span>A student&#39;s guide to train travel </a> </li> <li class="item item-bea7534a-66d1-429d-93bc-d79d0bf3b33c no-children"> <a href="/travelling-with-us/travelling-with-pets" class="item-label "> <span class="gwr-icon hide " ></span>Travelling with pets </a> </li> <li class="item item-169ec6d9-e196-44fe-97e7-19b5b9126b97 "> <a href="/travelling-with-us/customer-experience" class="item-label "> <span class="gwr-icon hide " ></span>Customer Experience </a> <ul> <li class="item item-8dd7c3c1-10dd-4ec4-a3ab-e7016ac5c620 no-children"> <a href="/travelling-with-us/customer-experience/customer-council" class="item-label "> <span class="gwr-icon hide " ></span>Customer Council </a> </li> <li class="item item-4b9f754f-bb63-42a3-ae8e-288c86ff63ee no-children"> <a href="/travelling-with-us/customer-experience/meet-the-manager" class="item-label "> <span class="gwr-icon hide " ></span>Meet the Manager </a> </li> <li class="item item-c2c4e892-b6d4-4c56-b2f8-ec9e60d815ba no-children"> <a href="/travelling-with-us/customer-experience/national-customer-service-week" class="item-label "> <span class="gwr-icon hide " ></span>National Customer service week </a> </li> </ul> </li> <li class="item item-45bab2bd-0ece-4a42-8c12-b3242dd4f6be no-children"> <a href="/travelling-with-us/ticket-checks-and-revenue-protection" class="item-label "> <span class="gwr-icon hide " ></span>Ticket checks and revenue protection </a> </li> <li class="item item-741f8f6a-d997-4fe6-845e-3fa5ae5e05ec "> <a href="/travelling-with-us/staying-safe" class="item-label "> <span class="gwr-icon hide " ></span>Staying safe </a> <ul> <li class="item item-5850267b-693d-4171-b0b4-64def6a0c2b8 no-children"> <a href="/travelling-with-us/staying-safe/safeguarding" class="item-label "> <span class="gwr-icon hide " ></span>Safeguarding </a> </li> </ul> </li> <li class="item item-5c0695ae-6c25-4a67-919a-5f1689463189 "> <a href="/travelling-with-us/performance" class="item-label "> <span class="gwr-icon hide " ></span>Performance </a> <ul> <li class="item item-530fe8af-ac5b-4be1-b6d1-a5528186607b no-children"> <a href="/travelling-with-us/performance/our-performance" class="item-label "> <span class="gwr-icon hide " ></span>Our performance </a> </li> <li class="item item-a9af1745-41af-45c6-9522-be4198e2e301 no-children"> <a href="/travelling-with-us/performance/national-rail-passenger-survey" class="item-label "> <span class="gwr-icon hide " ></span>National Rail Passenger Survey </a> </li> <li class="item item-449a4405-c06b-4174-b564-39e3329fcf3b no-children"> <a href="/travelling-with-us/performance/rail-service-quality-report" class="item-label "> <span class="gwr-icon hide " ></span>Our service quality report </a> </li> </ul> </li> </ul> </li> <li class="item item-5d78a647-1082-4e3a-bcaa-7e9df809d823 "> <a href="/destinations-and-offers" class="item-label "> <span class="gwr-icon hide " ></span>Destinations and offers </a> <ul> <li class="item item-1943edff-044d-4c16-ac1c-2a05d3d42657 no-children"> <a href="/destinations-and-offers/destinations" class="item-label "> <span class="gwr-icon hide " ></span>Destinations </a> </li> <li class="item item-2358344b-e038-47e7-8467-40d7991c4c08 "> <a href="/where-next" class="item-label "> <span class="gwr-icon hide " ></span>Where Next travel blog </a> <ul> <li class="item item-7e6782fb-7edd-46a1-bf76-4207ab2a15d7 no-children"> <a href="/where-next/things-to-do" class="item-label "> <span class="gwr-icon hide " ></span>Things to do </a> </li> <li class="item item-2ea85e7e-0786-4a9d-a359-ae35f94c35e2 no-children"> <a href="/where-next/day-trips-and-breaks" class="item-label "> <span class="gwr-icon hide " ></span>Day trips and breaks </a> </li> <li class="item item-61fe6ed9-839f-44ff-b65d-320670b97688 no-children"> <a href="/where-next/business-life" class="item-label "> <span class="gwr-icon hide " ></span>Business Life </a> </li> <li class="item item-ff0b04ac-b0fa-4a18-9705-b339df2e9e91 no-children"> <a href="/where-next/local-highlights" class="item-label "> <span class="gwr-icon hide " ></span>Local Highlights </a> </li> </ul> </li> <li class="item item-a35b37b1-8378-40d6-8e23-aa32458d49a9 no-children"> <a href="/destinations-and-offers/sights-and-attractions" class="item-label "> <span class="gwr-icon hide " ></span>Sights and attractions </a> </li> <li class="item item-66376628-1416-4d9f-b321-b2b7712a9b2e no-children"> <a href="/destinations-and-offers/rewards" class="item-label "> <span class="gwr-icon hide " ></span>SWR Rewards </a> </li> <li class="item item-e1a5b03b-b9b0-40b3-8928-3eeb99d1d7d5 no-children"> <a href="/destinations-and-offers/competitions" class="item-label "> <span class="gwr-icon hide " ></span>Competitions </a> </li> <li class="item item-73e6bccf-d951-4e2c-8232-fd0b47cb955a no-children"> <a href="/destinations-and-offers/2for1-offers" class="item-label "> <span class="gwr-icon hide " ></span>2FOR1 deals and 1/3 OFF savings </a> </li> <li class="item item-93e58815-5e67-4ec7-8ce8-72f281035438 no-children"> <a href="/destinations-and-offers/offers" class="item-label "> <span class="gwr-icon hide " ></span>Offers </a> </li> <li class="item item-6d1f38bc-e048-4c96-b60c-c8fcd1e10ef2 "> <a href="/destinations-and-offers/island-line" class="item-label "> <span class="gwr-icon hide " ></span>Island Line </a> <ul> <li class="item item-e8a10705-84c0-417c-acd5-6304f97edf74 no-children"> <a href="/destinations-and-offers/island-line/island-line-upgrade" class="item-label "> <span class="gwr-icon hide " ></span>Upgrading the Island Line </a> </li> </ul> </li> <li class="item item-ac1dc1e5-17c5-4a5e-8c73-28e9b788c527 no-children"> <a href="/destinations-and-offers/heritage-railways" class="item-label "> <span class="gwr-icon hide " ></span>Heritage railways </a> </li> </ul> </li> <li class="item item-b0a79c31-f003-4822-801a-ecfaea059992 "> <a href="/contact-and-help" class="item-label active"> <span class="gwr-icon hide " ></span>Help and support </a> <ul> <li class="item item-5a256e1a-f4a3-436a-ab84-4aefedddb018 no-children"> <a href="/contact-and-help/contact-us" class="item-label "> <span class="gwr-icon hide " ></span>Contact us </a> </li> <li class="item item-fb7f94c5-1101-49a8-87f0-d6c559e473a2 no-children"> <a href="/contact-and-help/delay-repay" class="item-label "> <span class="gwr-icon hide " ></span>Delay Repay </a> </li> <li class="item item-a287de6a-b35c-4549-a63e-36bd4707b1ba no-children"> <a href="/contact-and-help/changing-your-train-tickets" class="item-label active"> <span class="gwr-icon hide " ></span>Changing your train tickets </a> </li> <li class="item item-9ab41781-491a-43da-95f0-4d21881c2f0b no-children"> <a href="/contact-and-help/train-ticket-refunds" class="item-label "> <span class="gwr-icon hide " ></span>Train ticket refunds </a> </li> <li class="item item-d7dfc791-37fa-48ac-882e-7f319d58b4a7 no-children"> <a href="/contact-and-help/claiming-during-disruption" class="item-label "> <span class="gwr-icon hide " ></span>Making a claim after disruption </a> </li> <li class="item item-7f61e48c-0bdc-4ad7-ad58-6043fa60b072 no-children"> <a href="/contact-and-help/lost-property" class="item-label "> <span class="gwr-icon hide " ></span>Lost property </a> </li> <li class="item item-4714676a-417f-4a83-90c3-385cc82f4ec4 no-children"> <a href="/contact-and-help/faqs" class="item-label "> <span class="gwr-icon hide " ></span>FAQs </a> </li> <li class="item item-b77f021e-f60d-41b5-b2a7-4c75ce3588ba no-children"> <a href="/contact-and-help/smartcard-support" class="item-label "> <span class="gwr-icon hide " ></span>Smartcard help and support </a> </li> <li class="item item-133637c6-5fa9-4106-9b58-f5c6ac70900a no-children"> <a href="/contact-and-help/complaints" class="item-label "> <span class="gwr-icon hide " ></span>Make a complaint </a> </li> </ul> </li> <!-- External links --> <!-- My Account link --> <li class="item"> <input autocomplete="off" type="text" name="autoSuggest" id="autoSuggest-mobile" placeholder="Search" style="cursor:pointer"> <button class="finder-btn-mob" id="autoSuggest-mobileBtn" type="button"><span class="font-size-0">Search</span></button> </li> </ul> <div class="account-bar hidden"> <a data-bind="routeToService: 'myaccount'" class='account-status'>Login to my account</a> </div> </div> <!-- DESKTOP NAV --> <div class="nav-main-wrapper"> <div class="nav-top-wrap"> <div class="container"> <div id="skipNavigation"> <div class="container"> <div class="row"> <div class="col-xs-12 text-left"> <a href="javascript:void(0)" id="skip-nav" aria-label="Skip Navigation" class="skip-navigation">Skip Navigation</a> </div> </div> </div> </div> <div class="user-type"> <div class="user-type-basket"> <div class="basket-status 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id="autoSuggest-desktopBtn" href="" style="font-size: 0px">Search</a> <div class='searchdrop-down'> </div> <div class='previousSearchdrop-down'> </div> </div> </div> </div> </div> <div class="btn-cart hidden"> </div> </div> </div> </div> </div> </div> <div class="column" data-bind="sticky: { getWidthFrom:'body', responsiveWidth: true, className: 'fixed' }"> <div class="container"> <a class="logo" href="/"> <img alt="South Western Railway" src="/Assets/img/SWR-logo.svg"> </a> <div class="menu-items-wrapper"> <nav id="menu-thumb" data-bind="navbar: {}"> <ul> <li class="buy-tickets-link"> <a href="/buy-train-tickets/ticket-search-results?openQTT=1" class="buy-tickets-link-a"> Buy tickets </a> <noscript> <a href="http://tickets.southwesternrailway.com/sw/en/JourneyPlanning/Wizard/StationSelect.aspx?Destination=1" class="buy-tickets-link-a javascript-disable"> Buy tickets </a> </noscript> </li> <li class=""> <a tabindex='0' data-trigger="7b6325e6-25ea-46fb-9c54-ac9cc4645974" href="/train-tickets" class=""> Train tickets </a> </li> <li class=""> <a tabindex='0' data-trigger="66126c41-1e03-47da-adf5-8a325f336686" href="/plan-my-journey" class=""> Plan my journey </a> </li> <li class=""> <a tabindex='0' data-trigger="5828244f-fb13-43be-a69c-60ddc821d855" href="/travelling-with-us" class=""> Travelling with us </a> </li> <li class=""> <a tabindex='0' data-trigger="5d78a647-1082-4e3a-bcaa-7e9df809d823" href="/destinations-and-offers" class=""> Destinations and offers </a> </li> <li class=""> <a tabindex='0' data-trigger="b0a79c31-f003-4822-801a-ecfaea059992" href="/contact-and-help" class="active"> Help and support </a> </li> </ul> </nav> </div> </div> <div class="nav-main-content"> <div class="container"> <div class="layout--2-10"> <div class="column column--relative"> </div> <div class="column"> <div data-sub-panel="7b6325e6-25ea-46fb-9c54-ac9cc4645974" class="item nav-sub-item layout--8-4"> <div class="menu-content column" role="navigation"> <ul data-sub-panel-content class="menu-content-sub"> <li class=""> <a aria-label="Cheap train tickets" tabindex='-1' data-trigger="85b644f8-2787-4173-b95c-53ae4081dff3" href="/train-tickets/cheap-train-tickets" class=""> Cheap train tickets <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Season tickets" tabindex='-1' data-trigger="64d72aa0-4610-4aeb-891b-94e856cd74d5" href="/train-tickets/season-tickets" class=""> Season tickets <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Smart tickets" tabindex='-1' data-trigger="138051fc-0377-40cd-b386-6d66032542ba" href="/train-tickets/smart-ticketing" class=""> Smart tickets <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Ticket types" tabindex='-1' data-trigger="42aded51-f0ea-47e9-870c-02d11abf704b" href="/train-tickets/ticket-types" class=""> Ticket types <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Tap2Go pay as you go travel" tabindex='-1' data-trigger href="/train-tickets/tap2go" class=""> Tap2Go pay as you go travel <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Railcards and discount cards" tabindex='-1' data-trigger="c5e32320-ac8f-4b26-9af9-fd1509a0f4ed" href="/train-tickets/railcards-and-discounts" class=""> Railcards and discount cards <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="How to buy train tickets" tabindex='-1' data-trigger="fd227efc-5ad4-48b9-8eed-bc23d1c56671" href="/train-tickets/how-to-get-your-ticket" class=""> How to buy train tickets <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Family train tickets" tabindex='-1' data-trigger href="/train-tickets/family-train-tickets" class=""> Family train tickets <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Combined ferry and train tickets" tabindex='-1' data-trigger href="/train-tickets/combined-ferry-and-train-tickets" class=""> Combined ferry and train tickets <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Price promise" tabindex='-1' data-trigger href="/train-tickets/price-promise" class=""> Price promise <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Business Direct" tabindex='-1' data-trigger href="/train-tickets/business-travel" class=""> Business Direct <span class="dm-arrow"></span> </a> </li> </ul> <div class="nav-sub-content"> <ul data-sub-sub-panel="85b644f8-2787-4173-b95c-53ae4081dff3" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Cheap ticket alerts" tabindex='-1' data-trigger href="/train-tickets/cheap-train-tickets/cheap-ticket-alert-form" class="">Cheap ticket alerts</a> </li> <li> <a aria-label="Rangers and Rovers" tabindex='-1' data-trigger href="/train-tickets/cheap-train-tickets/rangers-and-rovers" class="">Rangers and Rovers</a> </li> </ul> <ul data-sub-sub-panel="64d72aa0-4610-4aeb-891b-94e856cd74d5" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Flexi Season ticket" tabindex='-1' data-trigger href="/train-tickets/season-tickets/flexible-train-tickets" class="">Flexi Season ticket</a> </li> <li> <a aria-label="Weekly season ticket" tabindex='-1' data-trigger href="/train-tickets/season-tickets/weekly-train-tickets" class="">Weekly season ticket</a> </li> <li> <a aria-label="Monthly season ticket" tabindex='-1' data-trigger href="/train-tickets/season-tickets/monthly-train-tickets" class="">Monthly season ticket</a> </li> <li> <a aria-label="Monthly plus season ticket" tabindex='-1' data-trigger href="/train-tickets/season-tickets/monthly-plus-train-tickets" class="">Monthly plus season ticket</a> </li> <li> <a aria-label="Annual season ticket" tabindex='-1' data-trigger href="/train-tickets/season-tickets/annual-train-tickets" class="">Annual season ticket</a> </li> </ul> <ul data-sub-sub-panel="138051fc-0377-40cd-b386-6d66032542ba" class="nav-sub-sub-item sub-item"> <li> <a aria-label="eTickets" tabindex='-1' data-trigger href="/train-tickets/smart-ticketing/etickets" class="">eTickets</a> </li> <li> <a aria-label="Smartcard" tabindex='-1' data-trigger href="/train-tickets/smart-ticketing/touch-smartcard" class="">Smartcard</a> </li> <li> <a aria-label="Oyster cards and contactless" tabindex='-1' data-trigger href="/train-tickets/smart-ticketing/oyster-cards-and-contactless" class="">Oyster cards and contactless</a> </li> <li> <a aria-label="Pay as you go with contactless extension" tabindex='-1' data-trigger href="/train-tickets/smart-ticketing/contactless-payg-extension" class="">Pay as you go with contactless extension</a> </li> </ul> <ul data-sub-sub-panel="42aded51-f0ea-47e9-870c-02d11abf704b" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Advance tickets" tabindex='-1' data-trigger href="/train-tickets/ticket-types/advance-tickets" class="">Advance tickets</a> </li> <li> <a aria-label="Anytime tickets" tabindex='-1' data-trigger href="/train-tickets/ticket-types/anytime-tickets" class="">Anytime tickets</a> </li> <li> <a aria-label="Off-Peak tickets" tabindex='-1' data-trigger href="/train-tickets/ticket-types/off-peak-tickets" class="">Off-Peak tickets</a> </li> <li> <a aria-label="GroupSave train tickets " tabindex='-1' data-trigger href="/train-tickets/ticket-types/groupsave-train-tickets" class="">GroupSave train tickets </a> </li> <li> <a aria-label="Group Travel train tickets" tabindex='-1' data-trigger href="/train-tickets/ticket-types/group-train-travel" class="">Group Travel train tickets</a> </li> <li> <a aria-label="Evening Out tickets" tabindex='-1' data-trigger href="/train-tickets/ticket-types/evening-out-tickets" class="">Evening Out tickets</a> </li> <li> <a aria-label="Sunday Out tickets" tabindex='-1' data-trigger href="/train-tickets/ticket-types/sunday-out-tickets" class="">Sunday Out tickets</a> </li> <li> <a aria-label="Super Off-Peak tickets" tabindex='-1' data-trigger href="/train-tickets/ticket-types/super-off-peak-tickets" class="">Super Off-Peak tickets</a> </li> <li> <a aria-label="Semi Flex Return tickets" tabindex='-1' data-trigger href="/train-tickets/ticket-types/semi-flex-return-tickets" class="">Semi Flex Return tickets</a> </li> <li> <a aria-label="London Travelcards" tabindex='-1' data-trigger href="/train-tickets/ticket-types/london-travelcards" class="">London Travelcards</a> </li> </ul> <ul data-sub-sub-panel="bead3251-b5e1-4e4b-b26b-99d3b9585661" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="c5e32320-ac8f-4b26-9af9-fd1509a0f4ed" class="nav-sub-sub-item sub-item"> <li> <a aria-label="16-17 Saver Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/sixteen-seventeen-saver" class="">16-17 Saver Railcard</a> </li> <li> <a aria-label="16-25 Student Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/sixteen-twentyfive-railcard" class="">16-25 Student Railcard</a> </li> <li> <a aria-label="26-30 Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/twentysix-thirty-railcard" class="">26-30 Railcard</a> </li> <li> <a aria-label="Two Together Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/two-together-railcard" class="">Two Together Railcard</a> </li> <li> <a aria-label="Disabled Persons Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/disabled-persons-railcard" class="">Disabled Persons Railcard</a> </li> <li> <a aria-label="Family and Friends Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/family-and-friends-railcard" class="">Family and Friends Railcard</a> </li> <li> <a aria-label="HM Forces Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/hm-forces-railcard" class="">HM Forces Railcard</a> </li> <li> <a aria-label="Veterans Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/veterans-railcard" class="">Veterans Railcard</a> </li> <li> <a aria-label="Network Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/network-railcard" class="">Network Railcard</a> </li> <li> <a aria-label="Senior Railcard" tabindex='-1' data-trigger href="/train-tickets/railcards-and-discounts/senior-railcard" class="">Senior Railcard</a> </li> </ul> <ul data-sub-sub-panel="fd227efc-5ad4-48b9-8eed-bc23d1c56671" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Paying with Apple Pay" tabindex='-1' data-trigger href="/train-tickets/how-to-get-your-ticket/apple-pay" class="">Paying with Apple Pay</a> </li> <li> <a aria-label="Paying with Google Pay" tabindex='-1' data-trigger href="/train-tickets/how-to-get-your-ticket/google-pay" class="">Paying with Google Pay</a> </li> </ul> <ul data-sub-sub-panel="d2e998e8-836c-47be-b40f-ab05aa93ac4f" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="cc800cc8-a113-42db-9a9c-f4adb97707be" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="7fc8f991-a93e-433c-99e5-1db370aff256" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="a6f67f9c-464f-447d-b3c2-8b17326ba0d4" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> </div> </div> <div class="promo-text column"> </div> </div> <div data-sub-panel="66126c41-1e03-47da-adf5-8a325f336686" class="item nav-sub-item layout--8-4"> <div class="menu-content column" role="navigation"> <ul data-sub-panel-content class="menu-content-sub"> <li class="no-children"> <a aria-label="Train times" tabindex='-1' data-trigger href="/train-times" class=""> Train times <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Download SWR timetables" tabindex='-1' data-trigger href="/plan-my-journey/timetables" class=""> Download SWR timetables <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Changes to your journey" tabindex='-1' data-trigger href="/plan-my-journey/changes-to-your-journey" class=""> Changes to your journey <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="How busy is my train?" tabindex='-1' data-trigger href="/plan-my-journey/how-busy-is-my-train" class=""> How busy is my train? <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Live times and updates" tabindex='-1' data-trigger href="/plan-my-journey/live-times-and-updates" class=""> Live times and updates <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Planned improvements" tabindex='-1' data-trigger="852f3868-12b6-40e8-80f4-ffa4c83d3f97" href="/plan-my-journey/planned-improvements" class=""> Planned improvements <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Mobile app" tabindex='-1' data-trigger href="/plan-my-journey/app" class=""> Mobile app <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Network map" tabindex='-1' data-trigger href="/plan-my-journey/our-network" class=""> Network map <span class="dm-arrow"></span> </a> </li> </ul> <div class="nav-sub-content"> <ul data-sub-sub-panel="03a28573-f128-432c-b186-c633c945b97e" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="1556dece-3991-4c2d-9066-2ef46dc6233b" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="f01e6ad4-d7b3-435a-bac4-c0b797815903" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="3bd7a6f7-6dd7-47a9-996c-247e5596588a" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="9271e7ee-44e6-4c44-b9c9-49c2101451b7" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="852f3868-12b6-40e8-80f4-ffa4c83d3f97" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Planned engineering calendar" tabindex='-1' data-trigger href="/plan-my-journey/planned-improvements/planned-engineering-works" class="">Planned engineering calendar</a> </li> <li> <a aria-label="Ryde Pier" tabindex='-1' data-trigger href="/plan-my-journey/planned-improvements/ryde-pier" class="">Ryde Pier</a> </li> <li> <a aria-label="Woking area closures in December and January" tabindex='-1' data-trigger href="/plan-my-journey/planned-improvements/woking-area-closures-in-december-and-january" class="">Woking area closures in December and January</a> </li> <li> <a aria-label="Engineering work weekly summary" tabindex='-1' data-trigger href="/plan-my-journey/planned-improvements/engineering-work-weekly-summary" class="">Engineering work weekly summary</a> </li> <li> <a aria-label="November engineering work" tabindex='-1' data-trigger href="/plan-my-journey/planned-improvements/november-2024-works" class="">November engineering work</a> </li> <li> <a aria-label="December engineering work" tabindex='-1' data-trigger href="/plan-my-journey/planned-improvements/december-2024-works" class="">December engineering work</a> </li> <li> <a aria-label="January engineering work" tabindex='-1' data-trigger href="/plan-my-journey/planned-improvements/january-2025-works" class="">January engineering work</a> </li> <li> <a aria-label="Platform zoning pilot scheme" tabindex='-1' data-trigger href="/plan-my-journey/planned-improvements/platform-zoning-pilot-scheme" class="">Platform zoning pilot scheme</a> </li> </ul> <ul data-sub-sub-panel="f02bac59-f7f0-4ff3-8cfb-2f484787bc10" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="c4aefa88-c99f-44de-b160-70b5ad2329b4" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> </div> </div> <div class="promo-text column"> </div> </div> <div data-sub-panel="5828244f-fb13-43be-a69c-60ddc821d855" class="item nav-sub-item layout--8-4"> <div class="menu-content column" role="navigation"> <ul data-sub-panel-content class="menu-content-sub"> <li class=""> <a aria-label="Our train stations" tabindex='-1' data-trigger="68a80f18-0edf-438b-af07-ed2accf757d8" href="/travelling-with-us/at-the-station" class=""> Our train stations <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Our trains" tabindex='-1' data-trigger="b625b9b0-36ea-45b3-b23a-bfb6834be92a" href="/travelling-with-us/our-trains" class=""> Our trains <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="On board facilities" tabindex='-1' data-trigger="67e7b2a9-b4cd-45ab-ad8a-0752f8b8ed42" href="/travelling-with-us/onboard" class=""> On board facilities <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Assisted travel" tabindex='-1' data-trigger="cfaa5096-192d-4e59-a14b-a350487c9f4b" href="/travelling-with-us/assisted-travel" class=""> Assisted travel <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Travelling with a bike" tabindex='-1' data-trigger href="/travelling-with-us/travelling-with-a-bike" class=""> Travelling with a bike <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Travelling with kids" tabindex='-1' data-trigger href="/travelling-with-us/travelling-with-kids" class=""> Travelling with kids <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="A student&#39;s guide to train travel " tabindex='-1' data-trigger href="/travelling-with-us/student-travel-guide" class=""> A student&#39;s guide to train travel <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Travelling with pets" tabindex='-1' data-trigger href="/travelling-with-us/travelling-with-pets" class=""> Travelling with pets <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Customer Experience" tabindex='-1' data-trigger="169ec6d9-e196-44fe-97e7-19b5b9126b97" href="/travelling-with-us/customer-experience" class=""> Customer Experience <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Ticket checks and revenue protection" tabindex='-1' data-trigger href="/travelling-with-us/ticket-checks-and-revenue-protection" class=""> Ticket checks and revenue protection <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Staying safe" tabindex='-1' data-trigger="741f8f6a-d997-4fe6-845e-3fa5ae5e05ec" href="/travelling-with-us/staying-safe" class=""> Staying safe <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Performance" tabindex='-1' data-trigger="5c0695ae-6c25-4a67-919a-5f1689463189" href="/travelling-with-us/performance" class=""> Performance <span class="dm-arrow"></span> </a> </li> </ul> <div class="nav-sub-content"> <ul data-sub-sub-panel="68a80f18-0edf-438b-af07-ed2accf757d8" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Car parking" tabindex='-1' data-trigger href="/travelling-with-us/at-the-station/car-parking" class="">Car parking</a> </li> <li> <a aria-label="Live station car parking" tabindex='-1' data-trigger href="/travelling-with-us/at-the-station/live-car-parking" class="">Live station car parking</a> </li> <li> <a aria-label="Onward travel" tabindex='-1' data-trigger href="/travelling-with-us/at-the-station/onward-travel" class="">Onward travel</a> </li> <li> <a aria-label="Bus links" tabindex='-1' data-trigger href="/travelling-with-us/at-the-station/bus-links" class="">Bus links</a> </li> <li> <a aria-label="PlusBus" tabindex='-1' data-trigger href="/travelling-with-us/at-the-station/plusbus" class="">PlusBus</a> </li> <li> <a aria-label="InPost parcel lockers" tabindex='-1' data-trigger href="/travelling-with-us/at-the-station/inpost-parcel-lockers" class="">InPost parcel lockers</a> </li> <li> <a aria-label="Free Wi-Fi at our stations" tabindex='-1' data-trigger href="/travelling-with-us/at-the-station/station-wi-fi" class="">Free Wi-Fi at our stations</a> </li> <li> <a aria-label="Airport links" tabindex='-1' data-trigger href="/travelling-with-us/at-the-station/airport-links" class="">Airport links</a> </li> </ul> <ul data-sub-sub-panel="b625b9b0-36ea-45b3-b23a-bfb6834be92a" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Arterio" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/arterio" class="">Arterio</a> </li> <li> <a aria-label="Class 158 &quot;Express Sprinter&quot;" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-158-express-sprinter" class="">Class 158 &quot;Express Sprinter&quot;</a> </li> <li> <a aria-label="Class 159 &quot;South Western Turbo&quot;" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-159-south-western-turbo" class="">Class 159 &quot;South Western Turbo&quot;</a> </li> <li> <a aria-label="Class 444 &quot;Desiro&quot;" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-444-desiro" class="">Class 444 &quot;Desiro&quot;</a> </li> <li> <a aria-label="Class 450 &quot;Desiro&quot;" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-450-desiro" class="">Class 450 &quot;Desiro&quot;</a> </li> <li> <a aria-label="Class 455" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-455" class="">Class 455</a> </li> <li> <a aria-label="Class 456" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-456" class="">Class 456</a> </li> <li> <a aria-label="Class 458 &quot;Juniper&quot;" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-458-juniper" class="">Class 458 &quot;Juniper&quot;</a> </li> <li> <a aria-label="Class 484" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-484" class="">Class 484</a> </li> <li> <a aria-label="Class 707 &quot;Desiro City&quot;" tabindex='-1' data-trigger href="/travelling-with-us/our-trains/class-707-desiro-city" class="">Class 707 &quot;Desiro City&quot;</a> </li> </ul> <ul data-sub-sub-panel="67e7b2a9-b4cd-45ab-ad8a-0752f8b8ed42" class="nav-sub-sub-item sub-item"> <li> <a aria-label="What can you bring on board?" tabindex='-1' data-trigger href="/travelling-with-us/onboard/what-can-you-bring-on-board" class="">What can you bring on board?</a> </li> <li> <a aria-label="First Class" tabindex='-1' data-trigger href="/travelling-with-us/onboard/first-class" class="">First Class</a> </li> <li> <a aria-label="Wi-Fi" tabindex='-1' data-trigger href="/travelling-with-us/onboard/wifi" class="">Wi-Fi</a> </li> <li> <a aria-label="Mums to be" tabindex='-1' data-trigger href="/travelling-with-us/onboard/mums-to-be" class="">Mums to be</a> </li> </ul> <ul data-sub-sub-panel="cfaa5096-192d-4e59-a14b-a350487c9f4b" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Assisted Boarding Points" tabindex='-1' data-trigger href="/travelling-with-us/assisted-travel/assisted-boarding-points" class="">Assisted Boarding Points</a> </li> <li> <a aria-label="Accessibility" tabindex='-1' data-trigger href="/travelling-with-us/assisted-travel/accessibility" class="">Accessibility</a> </li> <li> <a aria-label="Assistance dogs" tabindex='-1' data-trigger href="/travelling-with-us/assisted-travel/assistance-dogs" class="">Assistance dogs</a> </li> <li> <a aria-label="Discounted fares" tabindex='-1' data-trigger href="/travelling-with-us/assisted-travel/discounted-fares" class="">Discounted fares</a> </li> <li> <a aria-label="Sunflower lanyards" tabindex='-1' data-trigger href="/travelling-with-us/assisted-travel/sunflower-lanyards" class="">Sunflower lanyards</a> </li> <li> <a aria-label="Toilets" tabindex='-1' data-trigger href="/travelling-with-us/assisted-travel/toilets" class="">Toilets</a> </li> <li> <a aria-label="Wheelchairs, scooters and ramps" tabindex='-1' data-trigger href="/travelling-with-us/assisted-travel/wheelchairs-scooters-and-ramps" class="">Wheelchairs, scooters and ramps</a> </li> <li> <a aria-label="Travel Assistance Card" tabindex='-1' data-trigger href="/travelling-with-us/assisted-travel/travel-assistance-card" class="">Travel Assistance Card</a> </li> </ul> <ul data-sub-sub-panel="2d9eb175-8c8d-4980-97e2-1c91c9d33e06" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="eeac3ed2-4e82-44b6-99c0-008c3bb82b90" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="38004c3e-fd48-411b-8d69-cda394a510de" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="bea7534a-66d1-429d-93bc-d79d0bf3b33c" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="169ec6d9-e196-44fe-97e7-19b5b9126b97" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Customer Council" tabindex='-1' data-trigger href="/travelling-with-us/customer-experience/customer-council" class="">Customer Council</a> </li> <li> <a aria-label="Meet the Manager" tabindex='-1' data-trigger href="/travelling-with-us/customer-experience/meet-the-manager" class="">Meet the Manager</a> </li> <li> <a aria-label="National Customer service week" tabindex='-1' data-trigger href="/travelling-with-us/customer-experience/national-customer-service-week" class="">National Customer service week</a> </li> </ul> <ul data-sub-sub-panel="45bab2bd-0ece-4a42-8c12-b3242dd4f6be" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="741f8f6a-d997-4fe6-845e-3fa5ae5e05ec" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li> <a aria-label="Safeguarding" tabindex='-1' data-trigger href="/travelling-with-us/staying-safe/safeguarding" class="">Safeguarding</a> </li> </ul> <ul data-sub-sub-panel="5c0695ae-6c25-4a67-919a-5f1689463189" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Our performance" tabindex='-1' data-trigger href="/travelling-with-us/performance/our-performance" class="">Our performance</a> </li> <li> <a aria-label="National Rail Passenger Survey" tabindex='-1' data-trigger href="/travelling-with-us/performance/national-rail-passenger-survey" class="">National Rail Passenger Survey</a> </li> <li> <a aria-label="Our service quality report" tabindex='-1' data-trigger href="/travelling-with-us/performance/rail-service-quality-report" class="">Our service quality report</a> </li> </ul> </div> </div> <div class="promo-text column"> </div> </div> <div data-sub-panel="5d78a647-1082-4e3a-bcaa-7e9df809d823" class="item nav-sub-item layout--8-4"> <div class="menu-content column" role="navigation"> <ul data-sub-panel-content class="menu-content-sub"> <li class="no-children"> <a aria-label="Destinations" tabindex='-1' data-trigger href="/destinations-and-offers/destinations" class=""> Destinations <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Where Next travel blog" tabindex='-1' data-trigger="2358344b-e038-47e7-8467-40d7991c4c08" href="/where-next" class=""> Where Next travel blog <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Sights and attractions" tabindex='-1' data-trigger href="/destinations-and-offers/sights-and-attractions" class=""> Sights and attractions <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="SWR Rewards" tabindex='-1' data-trigger href="/destinations-and-offers/rewards" class=""> SWR Rewards <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Competitions " tabindex='-1' data-trigger href="/destinations-and-offers/competitions" class=""> Competitions <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="2FOR1 deals and 1/3 OFF savings" tabindex='-1' data-trigger href="/destinations-and-offers/2for1-offers" class=""> 2FOR1 deals and 1/3 OFF savings <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Offers" tabindex='-1' data-trigger href="/destinations-and-offers/offers" class=""> Offers <span class="dm-arrow"></span> </a> </li> <li class=""> <a aria-label="Island Line" tabindex='-1' data-trigger="6d1f38bc-e048-4c96-b60c-c8fcd1e10ef2" href="/destinations-and-offers/island-line" class=""> Island Line <span class="dm-arrow"></span> </a> </li> <li class="no-children"> <a aria-label="Heritage railways" tabindex='-1' data-trigger href="/destinations-and-offers/heritage-railways" class=""> Heritage railways <span class="dm-arrow"></span> </a> </li> </ul> <div class="nav-sub-content"> <ul data-sub-sub-panel="1943edff-044d-4c16-ac1c-2a05d3d42657" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="2358344b-e038-47e7-8467-40d7991c4c08" class="nav-sub-sub-item sub-item"> <li> <a aria-label="Things to do" tabindex='-1' data-trigger href="/where-next/things-to-do" class="">Things to do</a> </li> <li> <a aria-label="Day trips and breaks" tabindex='-1' data-trigger href="/where-next/day-trips-and-breaks" class="">Day trips and breaks</a> </li> <li> <a aria-label="Business Life" tabindex='-1' data-trigger href="/where-next/business-life" class="">Business Life</a> </li> <li> <a aria-label="Local Highlights" tabindex='-1' data-trigger href="/where-next/local-highlights" class="">Local Highlights</a> </li> </ul> <ul data-sub-sub-panel="a35b37b1-8378-40d6-8e23-aa32458d49a9" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li style="font-size:0;height:0px">Test</li> </ul> <ul data-sub-sub-panel="66376628-1416-4d9f-b321-b2b7712a9b2e" class="nav-sub-sub-item sub-item"> <li style="font-size:0;height:0px">Test</li> <li 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overlapping content tab) if (elem.classList.contains("jumbo-image")) { document.body.className += " hasJumboImage"; } </script> <div class="row "> <div class="container"> <div class="layout--12"> <div class="column"> <div class="layout--8-4 column--white"> <div class="column"> <div class="column-wrap"> <div class='swr-rich-text'> <div class="featured" style="margin: 5px 0px 0px;"> <h2 class="text-24px" style="text-align: left; margin-top: 0px;">Have changes been made to your journey?</h2> <span style="font-size: 16px;">If you need to change your travel plans to another date or time because of changes to our timetable, click <a href="/plan-my-journey/changes-to-your-journey">here</a>.<br> </span> </div> <br> <p>We all have to make changes to our plans occasionally. Here is a guide to what you can do with your ticket should your circumstances change, and you need to change your travel plans to another date or time. If that doesn’t suit you then you may be able to <a href="/contact-and-help/train-ticket-refunds">claim a refund</a>&nbsp;prior to the date of travel depending on your ticket type.</p> <p>Where you bought your ticket and the type of ticket you have will determine if your ticket can be changed or if you need to request a refund. You can find your ticket type in our downloadable guide.&nbsp;</p> <a class="download-link btn btn-secondary" href="/-/media/files/plan-my-journey/changes-to-your-journey/changes-to-your-journey-ticket-types-examples.pdf">Download ticket type example (PDF, 538Kb)</a> <p>Read on for full details on how to change your train tickets depending where you bought your ticket:</p> <ul> <li><a class="scrollLink" href="#online">Tickets bought on SWR app or website</a></li> <li><a class="scrollLink" href=" #station">Tickets bought at a SWR station</a></li> <li><a class="scrollLink" href="#third">Tickets bought from another company </a></li> </ul> </div> <div class="cookieerrormsg" style="display:none" ></div> <script> require(['customJS/Autosuggest'], function (autosuggest) { autosuggest.validateCookieConsent(); }); </script> <div class='swr-rich-text'> <a name="online"></a> <h2>Tickets bought on SWR app or website</h2> </div> <div class="cookieerrormsg" style="display:none" ></div> <script> require(['customJS/Autosuggest'], function (autosuggest) { autosuggest.validateCookieConsent(); }); </script> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '05066bf4-a84f-482c-9be5-678ed37e3d59' }"> <div class="content-wrap"> <div class="planned-works-title">Anytime, Off-Peak, Super Off-Peak, Evening Out, Sunday Out tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="05066bf4-a84f-482c-9be5-678ed37e3d59"> <p>An excess fare may be paid at any staffed <a href="/travelling-with-us/at-the-station/all">National Rail station ticket office</a>&nbsp;to allow travel on the same date as the original journey;</p> <ul> <li>To or from another station on the same route</li> <li>On another recognised route for the same journey</li> <li>From Standard Class to First Class</li> </ul> <p>For any other changes including changes to your intended date of travel you will need to request a refund and book another ticket.</p> <ul> <li>If your tickets are eTickets or have not yet been collected, you can request a refund by <a href="https://tickets.southwesternrailway.com/sw/en/account/OrderHistory">logging into your online account</a></li> <li>If you have a paper ticket that has been posted to you or collected from the station, apply using the <a href="/contact-and-help/train-ticket-refunds">online form</a></li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '5387a007-25fd-4c00-916c-5f0462ad5ad4' }"> <div class="content-wrap"> <div class="planned-works-title">Advance tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="5387a007-25fd-4c00-916c-5f0462ad5ad4"> <p>You may change the date, or time of travel before the train you originally booked to travel on is due to depart.</p> <ul> <li>The origin, destination, and train company or route, shown on the ticket must remain the same</li> <li>You will need to pay any difference in the new fare chosen plus a fee of &pound;10 per ticket</li> <li>Tickets bought for journeys on South Western Railway or Great Western Railway can be amended using your <a href="https://tickets.southwesternrailway.com/sw/en/account/OrderHistory">online account</a>. View the ticket to be changed and select amend journey</li> <li>For all other journeys or paper tickets that have been sent by post or collected from the station you can visit any staffed <a href="/travelling-with-us/at-the-station/all">National Rail station ticket office</a>&nbsp;where your ticket can be amended </li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '226c1f1e-9f89-4fff-bcd0-83ba27d688f5' }"> <div class="content-wrap"> <div class="planned-works-title">Season tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="226c1f1e-9f89-4fff-bcd0-83ba27d688f5"> <p>You may change the origin or destination of your season ticket.</p> <ul> <li>The original season ticket must have been valid for one month or more and have at least 7 days validity remaining</li> <li>Visit one of <a href="/travelling-with-us/at-the-station">our ticket offices</a>&nbsp;who will calculate the new season ticket rate and advise any additional charge or refund applicable</li> <li>For odd journeys the appropriate single or return fare for the additional journey may be paid before boarding the train</li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '728a6b38-1d2b-4fb3-84ea-70b33acd9b0e' }"> <div class="content-wrap"> <div class="planned-works-title">Flexi Season tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="728a6b38-1d2b-4fb3-84ea-70b33acd9b0e"> <p>You are unable to change this ticket type.</p> <ul> <li>A partial refund may be available of unused passes, this is based on the full cost of the journeys completed less the cost of the ticket. The refund will be the difference less an administration fee of &pound;5</li> <li>This must be requested before the expiry date</li> <li>Apply using the <a href="/contact-and-help/train-ticket-refunds">online refund form</a></li> </ul> </div> </div> <div class="cookieerrormsg" style="display:none"></div> <script> require(['customJS/Autosuggest'], function (autosuggest) { autosuggest.validateCookieConsent(); }); </script> <noscript> <style> .accordian-javascript-disabledHeader { border-left: 2px solid #0092CB !important; border-right: 2px solid #0092CB !important; } .accordion-content { display: block !important; border-color: #0092CB !important; } </style> </noscript> <div class='swr-rich-text'> <a name="station"></a> <h2>Tickets bought at a SWR station</h2> </div> <div class="cookieerrormsg" style="display:none" ></div> <script> require(['customJS/Autosuggest'], function (autosuggest) { autosuggest.validateCookieConsent(); }); </script> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: 'eb62d761-9613-4268-89e7-8111fbc6160d' }"> <div class="content-wrap"> <div class="planned-works-title">Anytime, Off-Peak, Super Off-Peak, Evening Out, Sunday Out tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="eb62d761-9613-4268-89e7-8111fbc6160d"> <p>An excess fare may be paid at any staffed <a href="/travelling-with-us/at-the-station/all">National Rail station ticket office</a>&nbsp;to allow travel on the same date as the original journey:</p> <ul> <li>To or from another station on the same route</li> <li>On another recognised route for the same journey </li> <li>From Standard Class to First Class </li> </ul> <p>For any other changes including changes to your intended date of travel you will need to request a refund and book another ticket. This can be completed at any <a href="/travelling-with-us/at-the-station">South Western Railway ticket office</a>.</p> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '8e68e486-4f94-4435-9002-94040fd53ed6' }"> <div class="content-wrap"> <div class="planned-works-title">Advance tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="8e68e486-4f94-4435-9002-94040fd53ed6"> <p>You may change the date, or time of travel before the train you originally booked to travel on is due to depart.</p> <ul> <li>The origin, destination, and train company or route, shown on the ticket must remain the same</li> <li>You will need to pay any difference in the new fare chosen plus a fee of &pound;10 per ticket</li> <li>This can be completed at any staffed <a href="/travelling-with-us/at-the-station/all">National Rail station ticket office</a></li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '742bb52c-e9e1-419d-b451-e8c084a0d44a' }"> <div class="content-wrap"> <div class="planned-works-title">Semi Flex Return tickets - outward journey</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="742bb52c-e9e1-419d-b451-e8c084a0d44a"> <p>You may change the date, or time of travel before the train you originally booked to travel on is due to depart.</p> <ul> <li>The origin, destination, and train company or route, shown on the ticket must remain the same</li> <li>You will need to pay any difference in the new fare chosen plus a fee of &pound;10 per ticket</li> <li>This can be completed at any <a href="/travelling-with-us/at-the-station">South Western Railway ticket office</a></li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '75d8d28e-789e-4939-ad22-e895e23269a9' }"> <div class="content-wrap"> <div class="planned-works-title">Season tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="75d8d28e-789e-4939-ad22-e895e23269a9"> <p>You may change the origin or destination of your season ticket.</p> <ul> <li>The original season ticket must have been valid for one month or more and have at least 7 days validity remaining</li> <li>Visit one of <a href="/travelling-with-us/at-the-station">our ticket offices</a>&nbsp;who will calculate the new season ticket rate and advise any additional charge or refund applicable</li> <li>For odd journeys the appropriate single or return fare for the additional journey may be paid before boarding the train</li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: 'bd383882-a8d7-4d0d-a827-5953890c283a' }"> <div class="content-wrap"> <div class="planned-works-title">Flexi Season tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="bd383882-a8d7-4d0d-a827-5953890c283a"> <p>You are unable to change this ticket type. </p> <ul> <li>A partial refund may be available of unused passes, this is based on the full cost of the journeys completed less the cost of the ticket. The refund will be the difference less an administration fee of &pound;5</li> <li>This must be requested before the expiry date</li> <li>Apply for a refund at any <a href="/travelling-with-us/at-the-station">South Western Railway ticket office</a></li> </ul> </div> </div> <div class="cookieerrormsg" style="display:none"></div> <script> require(['customJS/Autosuggest'], function (autosuggest) { autosuggest.validateCookieConsent(); }); </script> <noscript> <style> .accordian-javascript-disabledHeader { border-left: 2px solid #0092CB !important; border-right: 2px solid #0092CB !important; } .accordion-content { display: block !important; border-color: #0092CB !important; } </style> </noscript> <div class='swr-rich-text'> <a name="third"></a> <h2>Tickets bought from another company</h2> </div> <div class="cookieerrormsg" style="display:none" ></div> <script> require(['customJS/Autosuggest'], function (autosuggest) { autosuggest.validateCookieConsent(); }); </script> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '94b55a36-cadd-4d84-9928-2853ec07f73d' }"> <div class="content-wrap"> <div class="planned-works-title">Anytime, Off-Peak, Super Off-Peak, Evening Out, Sunday Out tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="94b55a36-cadd-4d84-9928-2853ec07f73d"> <p>An excess fare may be paid at a <a href="/travelling-with-us/at-the-station">South Western Railway ticket office</a>&nbsp;to allow travel on the same date as the original journey.</p> <ul> <li>To or from another station on the same route</li> <li>On another recognised route for the same journey </li> <li>From Standard Class to First Class </li> </ul> <p>For any other changes including changes to your intended date of travel you will need to request a refund from the original retailer and book another ticket for travel. </p> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '17dd6d02-881e-4497-959c-c8a91ce9b5ed' }"> <div class="content-wrap"> <div class="planned-works-title">Advance tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="17dd6d02-881e-4497-959c-c8a91ce9b5ed"> <p>You may change the date, or time of travel before the train you originally booked to travel on is due to depart.</p> <ul> <li>The origin, destination, and train company or route, shown on the ticket must remain the same</li> <li>You will need to pay any difference in the new fare chosen plus a fee of &pound;10 per ticket</li> <li>This can be completed at any staffed <a href="/travelling-with-us/at-the-station/all">National Rail station ticket office</a></li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '50b261cf-31c6-4835-b579-05fa8425215c' }"> <div class="content-wrap"> <div class="planned-works-title">Semi Flex Return tickets - outward journey</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="50b261cf-31c6-4835-b579-05fa8425215c"> <p>You may change the date, or time of travel before the train you originally booked to travel on is due to depart.</p> <ul> <li>The origin, destination, and train company or route, shown on the ticket must remain the same</li> <li>You will need to pay any difference in the new fare chosen plus an administration fee</li> <li>You will need to contact the company where you bought your ticket to assist with a change of journey or to refund and rebook</li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: '6ef79210-edb6-4e99-80e7-4c1b353165fa' }"> <div class="content-wrap"> <div class="planned-works-title">Season tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="6ef79210-edb6-4e99-80e7-4c1b353165fa"> <p>You may change the origin or destination of your season ticket.</p> <ul> <li>The original season ticket must have been valid for one month or more and have at least 7 days validity remaining</li> <li>Visit one of <a href="/travelling-with-us/at-the-station">our ticket offices</a>&nbsp;who will calculate the new season ticket rate and advise any additional charge or refund applicable</li> <li>Or contact the original retailer where your ticket was purchased</li> <li>For odd journeys the appropriate single or return fare for the additional journey may be paid before boarding the train</li> </ul> </div> </div> <div class="accordion"> <div class="accordion-header accordian-javascript-disabledHeader " data-bind="accordion: { withDataHandle: 'ad34e8cc-4c0d-4649-b2a9-8d79fa6ef0b0' }"> <div class="content-wrap"> <div class="planned-works-title">Flexi Season tickets</div> <div class="with-caret"> <a aria-label="Accordion title" class="accordion-icon icon-carat_down_soft" href><span class="font-size-0">Accordion title</span></a> </div> </div> </div> <div class="accordion-content " style="display: none;" data-accordion-handle="ad34e8cc-4c0d-4649-b2a9-8d79fa6ef0b0"> <p>You are unable to change this ticket type. </p> <ul> <li>A partial refund may be available of unused passes, this is based on the full cost of the journeys completed less the cost of the ticket. The refund will be the difference less an administration fee</li> <li>This must be requested before the expiry date</li> <li>Please apply for a refund with the company where you bought your original ticket</li> </ul> </div> </div> <div class="cookieerrormsg" style="display:none"></div> <script> require(['customJS/Autosuggest'], function (autosuggest) { autosuggest.validateCookieConsent(); }); </script> <noscript> <style> .accordian-javascript-disabledHeader { border-left: 2px solid #0092CB !important; border-right: 2px solid #0092CB !important; } .accordion-content { display: block !important; border-color: #0092CB !important; } </style> </noscript> </div> </div> <div class="column"> <div class="sidebar"> <div tabindex="0" role="link" class="promo-crd promo-crd-img promo-crd--light-blue promo-crd-no-img"> <div class="promo-crd__wrap-link-main"> <a aria-label="Train ticket refunds" class="promo-crd__wrap-link promo__wrap-link-inner" href="/contact-and-help/train-ticket-refunds" aria-hidden="true" tabindex="-1" title="Promo" target="_self"> <div data-clamp="2" data-bind="'clamp':{'lines' : 2}" class="font-size-0">Train ticket refunds</div></a> </div> <div class="promo-crd__wrapper"> <h3 data-clamp="2" data-bind="'clamp':{'lines' : 2}">Train ticket refunds</h3> <p data-clamp="2" data-bind="'clamp':{'lines': 2}">What to do if you need a refund</p> <a style="text-transform:inherit" href="/contact-and-help/train-ticket-refunds" aria-label="Find out more" target="_self" class="promo-crd__arrow-link">Find out more </a> </div> </div> <div class="cookieerrormsg" style="display:none"></div> <script> require(['customJS/Autosuggest'], function (autosuggest) { autosuggest.validateCookieConsent(); 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