CINXE.COM

<!DOCTYPE html> <html lang="en" dir="ltr" class="no-js"> <head> <meta charset="utf-8" /> <title>Payment Retention and Reimbursal [PINES Documentation]</title> <script>(function(H){H.className=H.className.replace(/\bno-js\b/,'js')})(document.documentElement)</script> <meta name="generator" content="DokuWiki"/> <meta name="theme-color" content="#008800"/> <meta name="robots" content="index,follow"/> <meta name="keywords" content="circ,bills,reimbursal"/> <link rel="search" type="application/opensearchdescription+xml" href="/docs/lib/exe/opensearch.php" title="PINES Documentation"/> <link rel="start" href="/docs/"/> <link rel="contents" href="/docs/doku.php?id=circ:bills:reimbursal&do=index" title="Sitemap"/> <link rel="manifest" href="/docs/lib/exe/manifest.php"/> <link rel="alternate" type="application/rss+xml" title="Recent Changes" href="/docs/feed.php"/> <link rel="alternate" type="application/rss+xml" title="Current namespace" href="/docs/feed.php?mode=list&ns=circ:bills"/> <link rel="alternate" type="text/html" title="Plain HTML" href="/docs/doku.php?do=export_xhtml&id=circ:bills:reimbursal"/> <link rel="alternate" type="text/plain" title="Wiki Markup" href="/docs/doku.php?do=export_raw&id=circ:bills:reimbursal"/> <link rel="canonical" href="https://pines.georgialibraries.org/docs/doku.php?id=circ:bills:reimbursal"/> <link rel="stylesheet" href="/docs/lib/exe/css.php?t=dokuwiki&tseed=e63810f1e9ca82b1b635cce038202c9a"/>  <script >/*<![CDATA[*/var NS='circ:bills';var JSINFO = {"plugins":{"edittable":{"default columnwidth":""},"tablelayout":{"features_active_by_default":0},"vshare":{"youtube":"youtube\\.com\/.*[&?]v=([a-z0-9_\\-]+)","vimeo":"vimeo\\.com\\\/(\\d+)","slideshare":"slideshare.*id=(\\d+)","dailymotion":"dailymotion\\.com\/video\/([a-z0-9]+)","archiveorg":"archive\\.org\/(?:embed|details)\/([a-zA-Z0-9_\\-]+)","soundcloud":"soundcloud\\.com\/([\\w-]+\/[\\w-]+)","niconico":"nicovideo\\.jp\/watch\/(sm[0-9]+)","bitchute":"bitchute\\.com\\\/video\\\/([a-zA-Z0-9_\\-]+)","coub":"coub\\.com\\\/view\\\/([a-zA-Z0-9_\\-]+)","odysee":"odysee\\.com\/\\$\/(?:embed|download)\/([-%_?=\/a-zA-Z0-9]+)","youku":"v\\.youku\\.com\/v_show\/id_([0-9A-Za-z=]+)\\.html","bilibili":"bilibili\\.com\\\/video\\\/(BV[0-9A-Za-z]+)","msoffice":"(?:office\\.com.*[&?]videoid=([a-z0-9\\-]+))","msstream":"microsoftstream\\.com\\\/video\\\/([a-f0-9\\-]{36})"}},"bookcreator":{"areToolsVisible":true,"showBookbar":"noempty"},"move_renameokay":false,"move_allowrename":false,"id":"circ:bills:reimbursal","namespace":"circ:bills","ACT":"show","useHeadingNavigation":1,"useHeadingContent":1}; /*!]]>*/</script> <script src="/docs/lib/exe/jquery.php?tseed=f0349b609f9b91a485af8fd8ecd4aea4" defer="defer">/*<![CDATA[*/ /*!]]>*/</script> <script src="/docs/lib/exe/js.php?t=dokuwiki&tseed=e63810f1e9ca82b1b635cce038202c9a" defer="defer">/*<![CDATA[*/ /*!]]>*/</script>  <meta name="viewport" content="width=device-width,initial-scale=1" /> <link rel="shortcut icon" href="/docs/lib/tpl/dokuwiki/images/favicon.ico" /> <link rel="apple-touch-icon" href="/docs/lib/tpl/dokuwiki/images/apple-touch-icon.png" /> </head> <body> <div id="dokuwiki__site"><div id="dokuwiki__top" class="site dokuwiki mode_show tpl_dokuwiki showSidebar hasSidebar">  <header id="dokuwiki__header"><div class="pad group"> <a href="#dokuwiki__content" class="skip">Skip to main content</a> <div class="headings group"> <ul class="a11y skip"> <li><a href="#dokuwiki__content">skip to content</a></li> </ul> <div class="logo"><a href="/docs/doku.php?id=home" accesskey="h" title="Home [h]"><img src="/docs/lib/exe/fetch.php?media=logo.png" width="180" height="83" alt="PINES Logo" /><span>PINES Documentation</span></a></div> </div> <div class="tools group">  <div id="dokuwiki__usertools"> <h3 class="a11y">User Tools</h3> <ul> <li class="action login"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=login&sectok=" title="Log In" rel="nofollow"><span>Log In</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M10 17.25V14H3v-4h7V6.75L15.25 12 10 17.25M8 2h9a2 2 0 0 1 2 2v16a2 2 0 0 1-2 2H8a2 2 0 0 1-2-2v-4h2v4h9V4H8v4H6V4a2 2 0 0 1 2-2z"/></svg></a></li> </ul> </div>  <div id="dokuwiki__sitetools"> <h3 class="a11y">Site Tools</h3> <label for="qsearch__in" aria-label="Search this site" role="button" tabIndex="0" /> <form action="/docs/doku.php?id=home" method="get" role="search" class="search doku_form" id="dw__search" accept-charset="utf-8"><input type="hidden" name="do" value="search" /><input type="hidden" name="id" value="circ:bills:reimbursal" /><div class="no"><input name="q" type="text" class="edit" title="[F]" accesskey="f" placeholder="Search" autocomplete="on" id="qsearch__in" value="" /><button value="1" type="submit" title="Search">Search</button><div id="qsearch__out" class="ajax_qsearch JSpopup"></div></div></form> <div class="mobileTools"> <form action="/docs/doku.php" method="get" accept-charset="utf-8"><div class="no"><input type="hidden" name="id" value="circ:bills:reimbursal" /><select name="do" class="edit quickselect" title="Tools"><option value="">Tools</option><optgroup label="Page Tools"><option value="edit">Show pagesource</option><option value="revisions">Old revisions</option><option value="plugin_bookcreator__addtobook">Add to book</option><option value="export_pdf">Export to PDF</option><option value="export_odt">ODT export</option><option value="backlink">Backlinks</option></optgroup><optgroup label="Site Tools"><option value="recent">Recent Changes</option><option value="media">Media Manager</option><option value="index">Sitemap</option></optgroup><optgroup label="User Tools"><option value="login">Log In</option></optgroup></select><button type="submit">></button></div></form> </div> <ul> <li class="action recent"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=recent" title="Recent Changes [r]" rel="nofollow" accesskey="r">Recent Changes</a></li><li class="action media"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=media&ns=circ%3Abills" title="Media Manager" rel="nofollow">Media Manager</a></li><li class="action index"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=index" title="Sitemap [x]" rel="nofollow" accesskey="x">Sitemap</a></li> </ul> </div> </div>  <div class="breadcrumbs" role="navigation"> <div class="youarehere"><span class="bchead">You are here: </span><span class="home"><bdi><a href="/docs/doku.php?id=home" class="wikilink1" title="home" data-wiki-id="home">PINES Documentation</a></bdi></span> 禄 <bdi><a href="/docs/doku.php?id=circ:home" class="wikilink1" title="circ:home" data-wiki-id="circ:home">PINES Circulation Policies and Procedures Manual</a></bdi> 禄 <bdi><a href="/docs/doku.php?id=circ:bills" class="wikilink1" title="circ:bills" data-wiki-id="circ:bills">Bills</a></bdi> 禄 <bdi><a href="/docs/doku.php?id=circ:bills:reimbursal" class="wikilink1" title="circ:bills:reimbursal" data-wiki-id="circ:bills:reimbursal">Payment Retention and Reimbursal</a></bdi></div> </div> <hr class="a11y" /> </div></header> <div class="wrapper group">  <nav id="dokuwiki__aside" aria-label="Sidebar"><div class="pad aside include group"> <h3 class="toggle">Sidebar</h3> <div class="content"><div class="group"> <p> <strong><a href="/docs/doku.php?id=circ:home" class="wikilink1" title="circ:home" data-wiki-id="circ:home">Introduction</a></strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:home#about_this_manual" class="wikilink1" title="circ:home" data-wiki-id="circ:home">About This Manual</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:confidentiality" class="wikilink1" title="circ:confidentiality" data-wiki-id="circ:confidentiality">Confidentiality</a></div> </li> </ul> <p> <strong><a href="/docs/doku.php?id=admin:workstations:registration" class="wikilink1" title="admin:workstations:registration" data-wiki-id="admin:workstations:registration">Workstations</a></strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:workstations:registration" class="wikilink1" title="admin:workstations:registration" data-wiki-id="admin:workstations:registration">Registering a New Workstation</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:workstations:search" class="wikilink1" title="circ:workstations:search" data-wiki-id="circ:workstations:search">Default Search Library</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:workstations:columns" class="wikilink1" title="admin:workstations:columns" data-wiki-id="admin:workstations:columns">Function Bar / Columns</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:workstations:printers" class="wikilink1" title="admin:workstations:printers" data-wiki-id="admin:workstations:printers">Printers</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:workstations:hatch" class="wikilink1" title="admin:workstations:hatch" data-wiki-id="admin:workstations:hatch">Hatch</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:workstations:receipts" class="wikilink1" title="admin:workstations:receipts" data-wiki-id="admin:workstations:receipts">Print Template Overview</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:workstations:receipt-content" class="wikilink1" title="admin:workstations:receipt-content" data-wiki-id="admin:workstations:receipt-content">Print Template Fields</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:workstations:scanners" class="wikilink1" title="admin:workstations:scanners" data-wiki-id="admin:workstations:scanners">Barcode Scanners</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:workstations:browsers" class="wikilink1" title="circ:workstations:browsers" data-wiki-id="circ:workstations:browsers">Browser Tools</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:workstations:shortcutkeys" class="wikilink1" title="circ:workstations:shortcutkeys" data-wiki-id="circ:workstations:shortcutkeys">Shortcut Keys</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:workstations:operator" class="wikilink1" title="circ:workstations:operator" data-wiki-id="circ:workstations:operator">Change Operator</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:workstations:troubleshooting" class="wikilink1" title="admin:workstations:troubleshooting" data-wiki-id="admin:workstations:troubleshooting">Troubleshooting</a></div> </li> </ul> <p> <strong><a href="/docs/doku.php?id=circ:accounts" class="wikilink1" title="circ:accounts" data-wiki-id="circ:accounts">Patron Account Information</a></strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts" class="wikilink1" title="circ:accounts" data-wiki-id="circ:accounts">General Policies</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:cards" class="wikilink1" title="circ:cards" data-wiki-id="circ:cards">Library Cards</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:new_patron_accounts#sample_registration_forms" class="wikilink1" title="circ:accounts:new_patron_accounts" data-wiki-id="circ:accounts:new_patron_accounts">Sample Registration Form</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts#acceptable_forms_of_id" class="wikilink1" title="circ:accounts" data-wiki-id="circ:accounts">Acceptable Forms of ID</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:new_patron_accounts" class="wikilink1" title="circ:accounts:new_patron_accounts" data-wiki-id="circ:accounts:new_patron_accounts">Creating New Accounts</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:update_accounts" class="wikilink1" title="circ:accounts:update_accounts" data-wiki-id="circ:accounts:update_accounts">Renewing & Updating Accounts</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:reg_field_desc" class="wikilink1" title="circ:accounts:reg_field_desc" data-wiki-id="circ:accounts:reg_field_desc">Patron Registration Form Field Descriptions</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:types" class="wikilink1" title="circ:accounts:types" data-wiki-id="circ:accounts:types">Patron Permission Groups</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:staff" class="wikilink1" title="circ:accounts:staff" data-wiki-id="circ:accounts:staff">Staff Accounts and Permission Groups</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:voter_reg" class="wikilink1" title="circ:accounts:voter_reg" data-wiki-id="circ:accounts:voter_reg">Voter Registration</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:update_accounts#patron_record_deletion_deceased_patrons" class="wikilink1" title="circ:accounts:update_accounts" data-wiki-id="circ:accounts:update_accounts">Deceased Patrons</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:inactive_patrons" class="wikilink1" title="circ:accounts:inactive_patrons" data-wiki-id="circ:accounts:inactive_patrons">Inactive Patrons</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:barred" class="wikilink1" title="circ:accounts:barred" data-wiki-id="circ:accounts:barred">Blocked and Barred Patrons</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:duplicates" class="wikilink1" title="circ:accounts:duplicates" data-wiki-id="circ:accounts:duplicates">Patrons with Multiple Accounts</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:lost_cards" class="wikilink1" title="circ:accounts:lost_cards" data-wiki-id="circ:accounts:lost_cards">Lost Cards</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:messages" class="wikilink1" title="circ:accounts:messages" data-wiki-id="circ:accounts:messages">Alerts, Notes, and Messages</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:families" class="wikilink1" title="circ:accounts:families" data-wiki-id="circ:accounts:families">Grouping Patrons</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:buckets" class="wikilink1" title="circ:accounts:buckets" data-wiki-id="circ:accounts:buckets">User Buckets</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:searching" class="wikilink1" title="circ:accounts:searching" data-wiki-id="circ:accounts:searching">Searching for Patron Accounts</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:accounts:my_account" class="wikilink1" title="circ:accounts:my_account" data-wiki-id="circ:accounts:my_account">"My Account"</a></div> </li> </ul> <p> <strong><a href="/docs/doku.php?id=circ:circulation:staff_catalog" class="wikilink1" title="circ:circulation:staff_catalog" data-wiki-id="circ:circulation:staff_catalog">Staff Catalog</a></strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:staff_catalog_records" class="wikilink1" title="circ:circulation:staff_catalog_records" data-wiki-id="circ:circulation:staff_catalog_records">Record Details</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:staff_catalog_baskets" class="wikilink1" title="circ:circulation:staff_catalog_baskets" data-wiki-id="circ:circulation:staff_catalog_baskets">Baskets</a></div> </li> </ul> <p> <strong><a href="/docs/doku.php?id=circ:circulation:circ" class="wikilink1" title="circ:circulation:circ" data-wiki-id="circ:circulation:circ">Circulating Items</a></strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:checkout" class="wikilink1" title="circ:circulation:checkout" data-wiki-id="circ:circulation:checkout">Checking Out Items</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:renew" class="wikilink1" title="circ:circulation:renew" data-wiki-id="circ:circulation:renew">Renewing Items</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:checkin" class="wikilink1" title="circ:circulation:checkin" data-wiki-id="circ:circulation:checkin">Checking In Items</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:lost" class="wikilink1" title="circ:circulation:lost" data-wiki-id="circ:circulation:lost">Item Statuses and Actions</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:transits" class="wikilink1" title="circ:circulation:transits" data-wiki-id="circ:circulation:transits">Items in Transit</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=cat:circulation_matrix" class="wikilink1" title="cat:circulation_matrix" data-wiki-id="cat:circulation_matrix">Circulation Matrix (Fine Amounts, Renewal Times, Etc.)</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=cat:circulation_modifiers" class="wikilink1" title="cat:circulation_modifiers" data-wiki-id="cat:circulation_modifiers">Circulation Modifiers (Item Types)</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:maintenance-reports" class="wikilink1" title="circ:circulation:maintenance-reports" data-wiki-id="circ:circulation:maintenance-reports">Collection Maintenance Reports</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:in_house_use" class="wikilink1" title="circ:circulation:in_house_use" data-wiki-id="circ:circulation:in_house_use">In-House Use</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:circulation:offline" class="wikilink1" title="circ:circulation:offline" data-wiki-id="circ:circulation:offline">Offline Circulation</a></div> </li> </ul> <p> <strong><a href="/docs/doku.php?id=circ:holds" class="wikilink1" title="circ:holds" data-wiki-id="circ:holds">Holds and Courier</a></strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:courier" class="wikilink1" title="circ:courier" data-wiki-id="circ:courier">Courier</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:holds#age_protection" class="wikilink1" title="circ:holds" data-wiki-id="circ:holds">Age Protection</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:courier#packaging_av_materials" class="wikilink1" title="circ:courier" data-wiki-id="circ:courier">AV Holds</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:hopeless-holds" class="wikilink1" title="circ:hopeless-holds" data-wiki-id="circ:hopeless-holds">Hopeless Holds</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:holdgroups" class="wikilink1" title="circ:holdgroups" data-wiki-id="circ:holdgroups">Hold Groups</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:holds:whitepaper" class="wikilink1" title="circ:holds:whitepaper" data-wiki-id="circ:holds:whitepaper">Holds White Paper</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:ids" class="wikilink1" title="admin:ids" data-wiki-id="admin:ids">Library Contact Info and IDs</a></div> </li> </ul> <p> <strong><a href="/docs/doku.php?id=circ:bills" class="wikilink1" title="circ:bills" data-wiki-id="circ:bills">Fines, Fees, and Bills</a></strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:bankruptcy" class="wikilink1" title="circ:bills:bankruptcy" data-wiki-id="circ:bills:bankruptcy">Bankruptcies</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:collections" class="wikilink1" title="circ:bills:collections" data-wiki-id="circ:bills:collections">Collections Agencies</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:creditcards" class="wikilink1" title="circ:bills:creditcards" data-wiki-id="circ:bills:creditcards">Credit Card Payments</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:deposits" class="wikilink1" title="circ:bills:deposits" data-wiki-id="circ:bills:deposits">Deposit-Handling Suggestions</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:max" class="wikilink1" title="circ:bills:max" data-wiki-id="circ:bills:max">Max Fines vs. Max Bills</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:forgive-void" class="wikilink1" title="circ:bills:forgive-void" data-wiki-id="circ:bills:forgive-void">Forgive vs. Void</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:negative-balances" class="wikilink1" title="circ:bills:negative-balances" data-wiki-id="circ:bills:negative-balances">Negative Bills / Refunds</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:processing" class="wikilink1" title="circ:bills:processing" data-wiki-id="circ:bills:processing">Processing Fees</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:reimbursal" class="wikilink1" title="circ:bills:reimbursal" data-wiki-id="circ:bills:reimbursal">Payment Retention and Reimbursal</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:bills:unrecoverable_debt" class="wikilink1" title="circ:bills:unrecoverable_debt" data-wiki-id="circ:bills:unrecoverable_debt">Unrecovered Debt</a></div> </li> </ul> <p> <strong><a href="/docs/doku.php?id=circ:booking" class="wikilink1" title="circ:booking" data-wiki-id="circ:booking">Booking Module</a></strong> </p> <p> <strong><a href="/docs/doku.php?id=circ:curbside" class="wikilink1" title="circ:curbside" data-wiki-id="circ:curbside">Curbside Pickup Module</a></strong> </p> <p> <strong><a href="/docs/doku.php?id=circ:fines_free" class="wikilink1" title="circ:fines_free" data-wiki-id="circ:fines_free">Fines Free</a></strong> </p> <p> <strong>Other Information</strong> </p> <ul> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:foia" class="wikilink1" title="circ:foia" data-wiki-id="circ:foia">Freedom of Information Act Requests</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:notifications" class="wikilink1" title="circ:notifications" data-wiki-id="circ:notifications">Automated Notifications</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=admin:ids" class="wikilink1" title="admin:ids" data-wiki-id="admin:ids">Library IDs/Codes/Contacts</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:retention" class="wikilink1" title="circ:retention" data-wiki-id="circ:retention">Record and Data Retention</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=policies-subcommittees" class="wikilink1" title="policies-subcommittees" data-wiki-id="policies-subcommittees">Subcommittee Responsibilities</a></div> </li> <li class="level1"><div class="li"> <a href="/docs/doku.php?id=circ:volunteers" class="wikilink1" title="circ:volunteers" data-wiki-id="circ:volunteers">Volunteers in the Library</a></div> </li> </ul> </div></div> </div></nav>  <main id="dokuwiki__content"><div class="pad group"> <div class="pageId"><span>circ:bills:reimbursal</span></div> <div class="page group">  <div class='bookcreator__bookbar' style='vertical-align:bottom;'><div class="bookcreator__panel" id="bookcreator__add"> <b>Book Creator</b><br> <a class="bookcreator__tglPgSelection bc__bookmarkplus" href="#"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" width="24" height="24" viewBox="0 0 24 24"><path d="M17,3A2,2 0 0,1 19,5V21L12,18L5,21V5C5,3.89 5.9,3 7,3H17M11,7V9H9V11H11V13H13V11H15V9H13V7H11Z" /></svg>  Add this page to your book </a> </div><div class="bookcreator__panel" id="bookcreator__remove"> <b>Book Creator</b><br> <a class="bookcreator__tglPgSelection bc__bookmarkmin" href="#"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" width="24" height="24" viewBox="0 0 24 24"><path d="M17,3H7A2,2 0 0,0 5,5V21L12,18L19,21V5A2,2 0 0,0 17,3M15,11H9V9H15V11Z" /></svg>  Remove this page from your book </a>  </div><div class="bookcreator__panel" > <br> <a href="/docs/doku.php?id=wiki:ebook" class="bc__manager"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" width="24" height="24" viewBox="0 0 24 24"><path d="M19.07 14.88L21.12 16.93L15.06 23H13V20.94L19.07 14.88M21.04 13.13C21.18 13.13 21.31 13.19 21.42 13.3L22.7 14.58C22.92 14.79 22.92 15.14 22.7 15.35L21.7 16.35L19.65 14.3L20.65 13.3C20.76 13.19 20.9 13.13 21.04 13.13M17 4V10L15 8L13 10V4H9V20H11V22H7C5.95 22 5 21.05 5 20V19H3V17H5V13H3V11H5V7H3V5H5V4C5 2.89 5.9 2 7 2H19C20.05 2 21 2.95 21 4V10L19 12V4H17M5 5V7H7V5H5M5 11V13H7V11H5M5 17V19H7V17H5Z" /></svg>  Manage book(<span id="bookcreator__pages">0</span> page(s)) </a> </div><div class="bookcreator__panel" style="float:right;"> <a href="/docs/doku.php?id=wiki:ebook_help" class="bc__bookmarkhelp"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" width="24" height="24" viewBox="0 0 24 24"><path d="M15.07,11.25L14.17,12.17C13.45,12.89 13,13.5 13,15H11V14.5C11,13.39 11.45,12.39 12.17,11.67L13.41,10.41C13.78,10.05 14,9.55 14,9C14,7.89 13.1,7 12,7A2,2 0 0,0 10,9H8A4,4 0 0,1 12,5A4,4 0 0,1 16,9C16,9.88 15.64,10.67 15.07,11.25M13,19H11V17H13M12,2A10,10 0 0,0 2,12A10,10 0 0,0 12,22A10,10 0 0,0 22,12C22,6.47 17.5,2 12,2Z" /></svg>  Help </a> </div></div> <div id="dw__toc" class="dw__toc"> <h3 class="toggle">Table of Contents</h3> <div> <ul class="toc"> <li class="level1"><div class="li"><a href="#payment_retention_and_reimbursal">Payment Retention and Reimbursal</a></div> <ul class="toc"> <li class="level2"><div class="li"><a href="#reports">Reports</a></div></li> <li class="level2"><div class="li"><a href="#invoices">Invoices</a></div></li> <li class="level2"><div class="li"><a href="#patrons_in_collections">Patrons in Collections</a></div></li> </ul></li> </ul> </div> </div>  <h1 class="sectionedit1" id="payment_retention_and_reimbursal">Payment Retention and Reimbursal</h1> <div class="level1"> <p> Overdue fines will be retained by the collecting library, regardless of the original lending library [1999.10]. Payments for lost, damaged, or long overdue materials (along with any associated processing fees) will be retained by the collecting library unless the owning library sends an invoice for payment reimbursal to the collecting library within 90 days of the payment date [2016.09]. Collection agency fees that are paid at the non-referring library may also be invoiced [2018.09]. </p> </div> <h2 class="sectionedit2" id="reports">Reports</h2> <div class="level2"> <p> The following Quick Reports are available to assist you in identifying payments that your library may request reimbursal for. Each line item on the resulting report must be investigated to determine the actual reimbursal amount, because the report is unable to determine partial payments, payments covering multiple bills, and payments that have already been refunded. There are three reports: the 'circulation' report includes payments that were made at a library on bills that the system created, the 'grocery' report includes payments that were made at a library on bills that were manually created, and the 'OPAC' report includes payments that were made via the OPAC on both circ and grocery bills. </p> <ul> <li class="level1"><div class="li"> <em>PINES Quick Reports > Quick Report Templates > Bills > Invoice Report: Circulation Bills</em></div> </li> <li class="level1"><div class="li"> <em>PINES Quick Reports > Quick Report Templates > Bills > Invoice Report: Grocery Bills</em></div> </li> <li class="level1"><div class="li"> <em>PINES Quick Reports > Quick Report Templates > Bills > Invoice Report: OPAC Payments</em></div> </li> </ul> <div class="plugin_note noteclassic">When you are using these three reports, be sure to select your libraries in <em>both</em> of the dropdown lists. This is because you want to filter items owned by your libraries <em>(IN LIST)</em> but payments received by other libraries <em>(NOT IN LIST)</em>. </div> </div> <h2 class="sectionedit3" id="invoices">Invoices</h2> <div class="level2"> <p> <strong><span style='color:#ff0000; '>An invoice must be sent to the Headquarters Library of the system that accepted the payment within 90 days.</span></strong> If you are unsure which location is the Headquarters location for a library system, choose the system-level address or email address from the <a href="/docs/doku.php?id=admin:ids" class="wikilink1" title="admin:ids" data-wiki-id="admin:ids">library contact list</a>. </p> <p> You may use the attached invoice below, or you may use your own library's standard invoice format as long as the following information is included: </p> <ul> <li class="level1"><div class="li"> Bill Number</div> </li> <li class="level1"><div class="li"> Type of Bill (Lost, Long Overdue, Damaged, Collection Agency Fee)</div> </li> <li class="level1"><div class="li"> Payment Date</div> </li> <li class="level1"><div class="li"> Patron Barcode</div> </li> <li class="level1"><div class="li"> Patron Name</div> </li> <li class="level1"><div class="li"> Item Barcode</div> </li> <li class="level1"><div class="li"> Item Title</div> </li> </ul> <p> <a href="/docs/lib/exe/fetch.php?media=circ:bills:reimbursalinvoice_revised_for_accessibility_9.18.24.docx" class="media mediafile mf_docx" title="circ:bills:reimbursalinvoice_revised_for_accessibility_9.18.24.docx (14.8聽KB)">Sample Invoice</a> </p> <p> When sending payment for an invoice, a copy of the invoice should be included with the payment. </p> </div> <h2 class="sectionedit4" id="patrons_in_collections">Patrons in Collections</h2> <div class="level2"> <p> See <strong><a href="/docs/doku.php?id=circ:bills:collections" class="wikilink1" title="circ:bills:collections" data-wiki-id="circ:bills:collections">Collection/Materials Recovery Agencies</a></strong> </p> </div>  </div> <div class="docInfo"><bdi>circ/bills/reimbursal.txt</bdi> 路 Last modified: 2024/09/18 21:06 by <bdi>smorrison</bdi></div> <hr class="a11y" /> </div></main>  <nav id="dokuwiki__pagetools" aria-labelledby="dokuwiki__pagetools__heading"> <h3 class="a11y" id="dokuwiki__pagetools__heading">Page Tools</h3> <div class="tools"> <ul> <li class="source"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=edit" title="Show pagesource [v]" rel="nofollow" accesskey="v"><span>Show pagesource</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M13 9h5.5L13 3.5V9M6 2h8l6 6v12a2 2 0 0 1-2 2H6a2 2 0 0 1-2-2V4c0-1.11.89-2 2-2m.12 13.5l3.74 3.74 1.42-1.41-2.33-2.33 2.33-2.33-1.42-1.41-3.74 3.74m11.16 0l-3.74-3.74-1.42 1.41 2.33 2.33-2.33 2.33 1.42 1.41 3.74-3.74z"/></svg></a></li><li class="revs"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=revisions" title="Old revisions [o]" rel="nofollow" accesskey="o"><span>Old revisions</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M11 7v5.11l4.71 2.79.79-1.28-4-2.37V7m0-5C8.97 2 5.91 3.92 4.27 6.77L2 4.5V11h6.5L5.75 8.25C6.96 5.73 9.5 4 12.5 4a7.5 7.5 0 0 1 7.5 7.5 7.5 7.5 0 0 1-7.5 7.5c-3.27 0-6.03-2.09-7.06-5h-2.1c1.1 4.03 4.77 7 9.16 7 5.24 0 9.5-4.25 9.5-9.5A9.5 9.5 0 0 0 12.5 2z"/></svg></a></li><li class="backlink"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=backlink" title="Backlinks" rel="nofollow"><span>Backlinks</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M10.59 13.41c.41.39.41 1.03 0 1.42-.39.39-1.03.39-1.42 0a5.003 5.003 0 0 1 0-7.07l3.54-3.54a5.003 5.003 0 0 1 7.07 0 5.003 5.003 0 0 1 0 7.07l-1.49 1.49c.01-.82-.12-1.64-.4-2.42l.47-.48a2.982 2.982 0 0 0 0-4.24 2.982 2.982 0 0 0-4.24 0l-3.53 3.53a2.982 2.982 0 0 0 0 4.24m2.82-4.24c.39-.39 1.03-.39 1.42 0a5.003 5.003 0 0 1 0 7.07l-3.54 3.54a5.003 5.003 0 0 1-7.07 0 5.003 5.003 0 0 1 0-7.07l1.49-1.49c-.01.82.12 1.64.4 2.43l-.47.47a2.982 2.982 0 0 0 0 4.24 2.982 2.982 0 0 0 4.24 0l3.53-3.53a2.982 2.982 0 0 0 0-4.24.973.973 0 0 1 0-1.42z"/></svg></a></li><li class="plugin_bookcreator__addtobook"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=plugin_bookcreator__addtobook" title="Add to book" rel="nofollow"><span>Add to book</span><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" width="24" height="24" viewBox="0 0 24 24"><path class="bookmin" d="M18,22H6A2,2 0 0,1 4,20V4C4,2.89 4.9,2 6,2H7V9L9.5,7.5L12,9V2H18A2,2 0 0,1 20,4V20A2,2 0 0,1 18,22M18,18V16H12V18H18Z" /><path class="bookplus" d="M18,22H6A2,2 0 0,1 4,20V4C4,2.89 4.9,2 6,2H7V9L9.5,7.5L12,9V2H18A2,2 0 0,1 20,4V20A2,2 0 0,1 18,22M14,20H16V18H18V16H16V14H14V16H12V18H14V20Z" /></svg></a></li><li class="export_pdf"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=export_pdf" title="Export to PDF" rel="nofollow"><span>Export to PDF</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M14 9h5.5L14 3.5V9M7 2h8l6 6v12a2 2 0 0 1-2 2H7a2 2 0 0 1-2-2V4a2 2 0 0 1 2-2m4.93 10.44c.41.9.93 1.64 1.53 2.15l.41.32c-.87.16-2.07.44-3.34.93l-.11.04.5-1.04c.45-.87.78-1.66 1.01-2.4m6.48 3.81c.18-.18.27-.41.28-.66.03-.2-.02-.39-.12-.55-.29-.47-1.04-.69-2.28-.69l-1.29.07-.87-.58c-.63-.52-1.2-1.43-1.6-2.56l.04-.14c.33-1.33.64-2.94-.02-3.6a.853.853 0 0 0-.61-.24h-.24c-.37 0-.7.39-.79.77-.37 1.33-.15 2.06.22 3.27v.01c-.25.88-.57 1.9-1.08 2.93l-.96 1.8-.89.49c-1.2.75-1.77 1.59-1.88 2.12-.04.19-.02.36.05.54l.03.05.48.31.44.11c.81 0 1.73-.95 2.97-3.07l.18-.07c1.03-.33 2.31-.56 4.03-.75 1.03.51 2.24.74 3 .74.44 0 .74-.11.91-.3m-.41-.71l.09.11c-.01.1-.04.11-.09.13h-.04l-.19.02c-.46 0-1.17-.19-1.9-.51.09-.1.13-.1.23-.1 1.4 0 1.8.25 1.9.35M8.83 17c-.65 1.19-1.24 1.85-1.69 2 .05-.38.5-1.04 1.21-1.69l.48-.31m3.02-6.91c-.23-.9-.24-1.63-.07-2.05l.07-.12.15.05c.17.24.19.56.09 1.1l-.03.16-.16.82-.05.04z"/></svg></a></li><li class="export_odt"><a href="/docs/doku.php?id=circ:bills:reimbursal&do=export_odt" title="ODT export" rel="nofollow"><span>ODT export</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="m 18.5,20.5 v -11 l -6,-6 h -7 v 17 M 13,2 20,9 v 11.5 c 0,1 -0.5,1.5 -1.5,1.5 H 5.5 C 4.5,22 4,21.5 4,20.5 V 3.5 C 4,2.5 4.5,2 5.5,2"/><path d="M 14.5,2.5 C 14,2 14,2 14.5,2 H 19 c 1,0 1,0 1,1 v 4.5 c 0,0.5 0,0.5 -0.5,0"/></svg></a></li><li class="top"><a href="#dokuwiki__top" title="Back to top [t]" rel="nofollow" accesskey="t"><span>Back to top</span><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24"><path d="M13 20h-2V8l-5.5 5.5-1.42-1.42L12 4.16l7.92 7.92-1.42 1.42L13 8v12z"/></svg></a></li> </ul> </div> </nav> </div>  <footer id="dokuwiki__footer"><div class="pad"> <div class="license">Except where otherwise noted, content on this wiki is licensed under the following license: <bdi><a href="https://creativecommons.org/licenses/by/4.0/deed.en" rel="license" class="urlextern" target="_tab">CC Attribution 4.0 International</a></bdi></div> <div class="buttons"> <a href="https://creativecommons.org/licenses/by/4.0/deed.en" rel="license" target="_tab"><img src="/docs/lib/images/license/button/cc-by.png" alt="CC Attribution 4.0 International" /></a> <a href="https://www.dokuwiki.org/donate" title="Donate" target="_tab"><img src="/docs/lib/tpl/dokuwiki/images/button-donate.gif" width="80" height="15" alt="Donate" /></a> <a href="https://php.net" title="Powered by PHP" target="_tab"><img src="/docs/lib/tpl/dokuwiki/images/button-php.gif" width="80" height="15" alt="Powered by PHP" /></a> <a href="//validator.w3.org/check/referer" title="Valid HTML5" target="_tab"><img src="/docs/lib/tpl/dokuwiki/images/button-html5.png" width="80" height="15" alt="Valid HTML5" /></a> <a href="//jigsaw.w3.org/css-validator/check/referer?profile=css3" title="Valid CSS" target="_tab"><img src="/docs/lib/tpl/dokuwiki/images/button-css.png" width="80" height="15" alt="Valid CSS" /></a> <a href="https://dokuwiki.org/" title="Driven by DokuWiki" target="_tab"><img src="/docs/lib/tpl/dokuwiki/images/button-dw.png" width="80" height="15" alt="Driven by DokuWiki" /></a> </div> </div></footer> </div></div> <div class="no"><img src="/docs/lib/exe/taskrunner.php?id=circ%3Abills%3Areimbursal&1733012049" width="2" height="1" alt="" /></div> <div id="screen__mode" class="no"></div></body> <script>'undefined'=== typeof _trfq || (window._trfq = []);'undefined'=== typeof _trfd && (window._trfd=[]),_trfd.push({'tccl.baseHost':'secureserver.net'},{'ap':'cpbh-mt'},{'server':'p3plmcpnl496981'},{'dcenter':'p3'},{'cp_id':'9936383'},{'cp_cl':'8'}) // Monitoring performance to make your website faster. If you want to opt-out, please contact web hosting support.</script><script src='https://img1.wsimg.com/traffic-assets/js/tccl.min.js'></script></html>