Security - CivicPlus

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Love your job.</p> </div> </a> <a href="https://www.civicplus.com/contact-us/" title="Contact Us" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/3-4.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>Contact Us</span> <p>Reach out our sales, and support teams</p> </div> </a> <a href="https://www.civicplus.com/news/" title="News & Press" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/5-4.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>News & Press</span> <p>Learn how we’re powering and empowering governments</p> </div> </a> <a href="https://www.civicplus.com/security/" title="Security " target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/6-3.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>Security </span> <p>We’re a leader in compliance tools for government</p> </div> </a> <a href="https://www.civicplus.com/history/" title="History" target="" role="menuitem" class="submenu-link"> <img width="48" height="48" src="https://www.civicplus.com/wp-content/uploads/2023/06/10-3.svg" class="attachment-menu-icon size-menu-icon" alt="" decoding="async" fetchpriority="low" loading="lazy" /> <div> <span>History</span> <p>How CivicPlus became the leader in integrated government technology</p> </div> </a> </div> </div> </div> </li> </ul> </nav> </div> <div class="actions"> <a href="https://www.civicplus.com/pricing/" class="btn-red secondary" title="Request pricing" >Request pricing</a> <a href="https://www.civicplus.com/demo/" class="btn-red" title="Online Demo" >Online Demo</a> </div> </div> </div> </div> </div> </div> </div> </header> <main id="main" class="main"> <section id="hero" class="hero-section " style="background-image: url(https://www.civicplus.com/wp-content/uploads/2023/08/image-3.webp)"> <div class="container"> <div class="content"> <div class="breadcrumbs"> <p class="uppercase">About</p> <i class="icon-Chevron-right"></i> <p >Security</p> </div> <h1>CivicPlus® Statement on IT Security</h1> <p>CivicPlus is committed to the highest level of ongoing digital security and cybercrime protections. We continually monitor our customers’ digital properties and annually invest in our cybersecurity infrastructure, staff training, and software protection capabilities.</p> </div> </div> </section> <section id="image-text-0" class="image-text-section image-right"> <div class="container"> <div class="left"> <h2>Your Trusted Partner for Compliance and Security</h2> <p>CivicPlus is a leader in compliance tools for government with world-class protection designed to safeguard systems and infrastructure, including the personal privacy of individuals. We are the number one compliance leader in social media archiving and invest $12 million annually in cybersecurity.</p> <p>Communities never sleep, which means your systems need continual monitoring and access. To ensure your residents can always access your digital tools, we maintain 99.9% up-time of our solutions and offer 24/7/365 emergency support.</p> </div> <div class="right"> <img width="941" height="801" src="https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3.webp" class="attachment-full size-full" alt="Man and woman in an office working on a laptop" decoding="async" fetchpriority="low" srcset="https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3.webp 941w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3-300x255.webp 300w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3-768x654.webp 768w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3-21x18.webp 21w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3-60x51.webp 60w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3-226x192.webp 226w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3-294x250.webp 294w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3-253x215.webp 253w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-3-48x41.webp 48w" sizes="(max-width: 941px) 100vw, 941px" loading="lazy" /> </div> </div> </section> <section id="content-1" class="content-section"> <div class="container"> <h3>How to Submit Security Questions or Report a Concern and Guidance for Responsible Reporting</h3> <p>We appreciate and value our customers, partners, and the security research community—those who proactively and responsibly communicate with us to help maintain stringent security standards across our shared industry.</p> <p>To protect our customers and systems, CivicPlus does not disclose or discuss security questions or concerns until we have conducted our internal research and evaluation.</p> <p>By submitting a question or reporting a concern, you agree to abide by the following guidelines:</p> <ul> <li>Allow CivicPlus a reasonable timeframe to investigate and respond.</li> <li>To not publicly share reported information before CivicPlus provides a response and mitigation activities, if necessary.</li> <li>Make a good faith effort to avoid creating privacy infringement, destruction, or service disruption to CivicPlus applications or data.</li> </ul> <p>We are committed to working with our customers, partners, and third parties to ensure the highest digital security level. We will act quickly to address all submissions within these guidelines.</p> <p>We request that our customers, partners, and members of the media use the following secure channels to privately submit inquiries to our Information Security Team for their response.</p> </div> </section> <section id="cards-2" class="cards-section"> <div class="container"> <h2>For More Information</h2> <div class="list"> <div class="card"> <img width="718" height="501" src="https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720.webp" class="attachment-full size-full" alt="Man and woman in an office having a discussion" decoding="async" srcset="https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720.webp 718w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-300x209.webp 300w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-26x18.webp 26w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-60x42.webp 60w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-275x192.webp 275w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-350x244.webp 350w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-308x215.webp 308w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-48x33.webp 48w" sizes="(max-width: 718px) 100vw, 718px" fetchpriority="low" loading="lazy" /> <div class="bottom"> <h3 class="title">CivicPlus Customers</h3> <p> If you are a CivicPlus customer looking for technical support, visit your </p> <a href="https://www.civicplus.help/hc/en-us" title="CivicPlus Help Center" class="learn-more">CivicPlus Help Center</a> </div> </div> <div class="card"> <img width="718" height="501" src="https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1.webp" class="attachment-full size-full" alt="A man and woman holding a tablet" decoding="async" srcset="https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1.webp 718w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1-300x209.webp 300w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1-26x18.webp 26w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1-60x42.webp 60w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1-275x192.webp 275w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1-350x244.webp 350w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1-308x215.webp 308w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-1-48x33.webp 48w" sizes="(max-width: 718px) 100vw, 718px" fetchpriority="low" loading="lazy" /> <div class="bottom"> <h3 class="title">Third Party Partners</h3> <p> If you have questions about our security capabilities, contact our </p> <a href="https://www.civicplus.com/security/department-security-more-information/" title="Security and Hosting Team" class="learn-more">Security and Hosting Team</a> </div> </div> <div class="card"> <img width="718" height="501" src="https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2.webp" class="attachment-full size-full" alt="Woman holding a mic and addressing a group of people at a corporate event" decoding="async" srcset="https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2.webp 718w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2-300x209.webp 300w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2-26x18.webp 26w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2-60x42.webp 60w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2-275x192.webp 275w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2-350x244.webp 350w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2-308x215.webp 308w, https://www.civicplus.com/wp-content/uploads/2023/08/Frame-720-2-48x33.webp 48w" sizes="(max-width: 718px) 100vw, 718px" fetchpriority="low" loading="lazy" /> <div class="bottom"> <h3 class="title">Media Members</h3> <p> If you are a media member and would like to contact CivicPlus, please submit </p> <a href="https://www.civicplus.com/security/media-relations-more-information/" title=" an inquiry request here" class="learn-more"> an inquiry request here</a> </div> </div> </div> </div> </section> <section id="image-text-3" class="image-text-section image-left"> <div class="container"> <div class="left"> <h2>Ongoing Risk Mitigation Efforts</h2> <p>Cybercrime is an ongoing threat to local government operations. We are confident our systems and infrastructure stringently safeguard our customers’ digital content. To mitigate the risk of the ongoing threats to our customers, our software and hosting solutions team have the following security controls and safeguards in place:</p> <ul> <li>All customer websites are monitored 24/7/365</li> <li>An outside entity regularly performs system vulnerability assessments</li> <li>We follow strict development practices, which include writing secure code that protects our software and websites from cross-site scripting (XSS), SQL Injection, and other means of unauthorized access</li> <li>We leverage only PCI-compliant payment solutions</li> <li>We consistently run third-party scans to mitigate security vulnerabilities</li> <li>We do not permit questionable accounts to be validated and systematically delete them</li> </ul> </div> <div class="right"> <img width="941" height="1261" src="https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3.webp" class="attachment-full size-full" alt="Woman smiling, holding a tablet in her hand" decoding="async" srcset="https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3.webp 941w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-224x300.webp 224w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-764x1024.webp 764w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-768x1029.webp 768w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-13x18.webp 13w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-45x60.webp 45w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-143x192.webp 143w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-187x250.webp 187w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-160x215.webp 160w, https://www.civicplus.com/wp-content/uploads/2023/08/Benefit-1-3-36x48.webp 36w" sizes="(max-width: 941px) 100vw, 941px" fetchpriority="low" loading="lazy" /> </div> </div> </section> <section id="demo" class="demo-section"> <div class="container"> 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