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Apple - Support - AppleCare
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var searchCountry = 'us'; var deactivateSearchShortcuts = false; var enableAppleInstant = 'yes'; </script> <script src="https://web.archive.org/web/20130524094600js_/https://km.support.apple.com.edgekey.net/kb/resources/js/persist-min.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130524094600js_/https://km.support.apple.com.edgekey.net/kb/resources/js/ACFeedStatistics.js" type="text/javascript" charset="utf-8"></script> <script src="https://web.archive.org/web/20130524094600js_/https://km.support.apple.com.edgekey.net/kb/resources/js/ACShortcuts.js" type="text/javascript" charset="utf-8"></script> <div id="globalheader" class="support gn-last"> <!--googleoff: all--> <ul id="globalnav"> <li id="gn-apple"><a href="/web/20130524094600/https://www.apple.com/"><span>Apple</span></a></li> <li id="gn-store"><a href="https://web.archive.org/web/20130524094600/http://store.apple.com/"><span>Store</span></a></li> <li id="gn-mac"><a href="/web/20130524094600/https://www.apple.com/mac/"><span>Mac</span></a></li> <li id="gn-ipod"><a href="/web/20130524094600/https://www.apple.com/ipod/"><span>iPod</span></a></li> <li id="gn-iphone"><a href="/web/20130524094600/https://www.apple.com/iphone/"><span>iPhone</span></a></li> <li id="gn-ipad"><a href="/web/20130524094600/https://www.apple.com/ipad/"><span>iPad</span></a></li> <li id="gn-itunes"><a href="/web/20130524094600/https://www.apple.com/itunes/"><span>iTunes</span></a></li> <li id="gn-support" class="gn-last"><a href="/web/20130524094600/https://www.apple.com/support/"><span>Support</span></a></li> </ul> <!--googleon: all--> <div id="globalsearch"> <form action="https://web.archive.org/web/20130524094600/http://www.info.apple.com/searchredir.html" method="post" class="search" id="g-search"><div> <input type="hidden" name="bucket" value="home"/> <input type="hidden" name="activity" value="search"/> <input type="hidden" name="locale" value="en_US"/> <input type="hidden" name="preserveLocale" value="1"/> <label for="sp-searchtext"><input type="text" name="q" id="sp-searchtext" accesskey="s"/></label> </div></form> <div id="sp-magnify"><div class="magnify-searchmode"></div><div class="magnify"></div></div> <div id="sp-results"></div> </div> </div> <script type="text/javascript"> AC.GlobalNav.Instance = new AC.GlobalNav(); 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To extend your coverage further, purchase the AppleCare Protection Plan or AppleCare+.</p> <p class="intro">Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.</p> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/overview-checklist-20100201.png" width="291" height="102" alt="One stop for technical support, Apple hardware coverage, Software support included"/> </div> <div id="registration"> <a href="https://web.archive.org/web/20130524094600/https://www.apple.com/support/contact/" class="more">Contact Apple Support</a> <p>Already purchased an AppleCare product? <a href="https://web.archive.org/web/20130524094600/https://www.apple.com/support/applecare/welcome/">Register a new agreement</a><span></span><a href="https://web.archive.org/web/20130524094600/https://www.apple.com/support/applecare/view/">Check registration status</a></p> </div> <ul id="featurettes" class="grid5col content"> <li class="column first"> <a href="/web/20130524094600/https://www.apple.com/support/products/mac.html" class="block roundedleft"> <h3>For Mac and Apple Display</h3> <p class="last">Get up to three years of hardware coverage and software support for your Mac or Apple display. <em class="more">Learn more</em></p> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/overview_routing_mac.png" width="195" height="149" alt=""/> </a> </li> <li class="column"> <a href="/web/20130524094600/https://www.apple.com/support/products/ipod.html" class="block"> <h3>For iPod and Apple聽TV</h3> <p class="last">Get up to two years of hardware coverage and technical support for your iPod or Apple TV. <em class="more">Learn more</em></p> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/overview-routing-ipod.png" width="195" height="149" alt=""/> </a> </li> <li class="column"> <a href="/web/20130524094600/https://www.apple.com/support/products/iphone.html" class="block"> <h3>For iPhone</h3> <p class="last">Get up to two years of technical support and hardware repair coverage for your iPhone. <em class="more">Learn more</em></p> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/overview-routing-iphone.png" width="195" height="149" alt=""/> </a> </li> <li class="column"> <a href="/web/20130524094600/https://www.apple.com/support/products/ipad.html" class="block"> <h3>For iPad</h3> <p class="last">Get up to two years of technical support and hardware repair coverage for your iPad. <em class="more">Learn more</em></p> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/overview-routing-ipad.png" width="195" height="149" alt=""/> </a> </li> <li class="column last"> <a href="/web/20130524094600/https://www.apple.com/support/products/enterprise/" class="block roundedright"> <h3>For Professional Support</h3> <p class="last">AppleCare offers support and training options for businesses, including advanced server support. <em class="more">Learn more</em></p> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/overview-routing-enterprise-20100403.png" width="195" height="149" alt=""/> </a> </li><!--/last--> </ul><!--/grid2cola--> </div><!--/main--> <div id="buystrip" class="grid4col"> <div class="column first"> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/buystrip-box-20110728.png" width="80" height="87" alt="AppleCare box" class="right"/> <h2><img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/buystrip-title-20111004.gif" width="116" height="19" alt="Buy AppleCare"/></h2> <a class="buynows" href="https://web.archive.org/web/20130524094600/http://store.apple.com/us/browse/home/applecare">Buy AppleCare Protection Plan now.</a> <img class="or" src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/support/products/images/buystrip-or-20100201.gif" width="99" height="7" alt="-or-"/> <p>Per-incident support</p> <a href="/web/20130524094600/https://www.apple.com/support/products/pay-per-incident.html" class="more">Learn more</a> </div> <div class="column"> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/global/elements/buystripmodule/buystrip-icon-retail.gif" width="31" height="33" alt="" class="icon"/> <h3>Apple Retail Store</h3> <p>Test-drive Apple products and talk to a Specialist about AppleCare.</p> <p><a href="/web/20130524094600/https://www.apple.com/retail/storelist" class="more">Find an Apple Retail Store</a></p> </div> <div class="column third"> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/global/elements/buystripmodule/buystrip-icon-onlinestore.gif" width="31" height="33" alt="" class="icon"/> <h3>Apple Online Store</h3> <p>View the entire catalog of AppleCare products and order online 24 hours a day.</p> <p><a href="https://web.archive.org/web/20130524094600/http://store.apple.com/us/browse/home/applecare" class="more">Shop now</a></p> </div> <div class="column last"> <img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/global/elements/buystripmodule/buystrip-icon-phone.gif" width="31" height="40" alt="" class="icon"/> <h3>1-800-MY-APPLE <span>(1-800-692-7753)</span></h3> <p>Have questions about AppleCare products? Call to talk to an Apple Specialist.</p> </div> <p id="links">Find a <a href="/web/20130524094600/https://www.apple.com/buy/" class="more">local authorized reseller</a> Get <a href="https://web.archive.org/web/20130524094600/http://store.apple.com/us-hed/browse/home/applecare" class="more">Apple education pricing</a></p> </div><!--/buystrip--> <div id="globalfooter"> <div id="breadory"> <ol id="breadcrumbs"> <li class="home"><a href="/web/20130524094600/https://www.apple.com/">Home</a></li> <li><a href="/web/20130524094600/https://www.apple.com/support/">Support</a></li> <li>AppleCare</li> </ol> <!--googleoff: all--> <div id="directorynav"> <div id="dn-cola" class="column first"> <h3>Contact Us</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/contact/">Contacting Apple</a></li> <li><a href="/web/20130524094600/https://www.apple.com/support/contact/">Support and Service</a></li> <li><a href="/web/20130524094600/https://www.apple.com/contact/feedback.html">Website Feedback</a></li> </ul> <h3>Where to Buy</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/buy/">Where can I buy Apple products?</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://store.apple.com/us_smb_78313">Apple Store for Business</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://store.apple.com/us/browse/home/education_routing">Apple Store for Education</a></li> <li><a href="/web/20130524094600/https://www.apple.com/financing/">Apple Financial Services</a></li> <li><a href="/web/20130524094600/https://www.apple.com/promo/">Apple Rebates</a></li> </ul> </div><!--/dn-cola--> <div id="dn-colb" class="column"> <h3>Public Relations</h3> <ul> <li><a href="https://web.archive.org/web/20130524094600/https://www.apple.com/pr/">Apple Press Info</a></li> <li><a href="https://web.archive.org/web/20130524094600/https://www.apple.com/pr/library/">Press Releases</a></li> <li><a href="https://web.archive.org/web/20130524094600/https://www.apple.com/pr/products/">Product Information</a></li> <li><a href="https://web.archive.org/web/20130524094600/https://www.apple.com/pr/bios/">Apple Leadership</a></li> </ul> <h3>News and Events</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/hotnews/">Hot News</a></li> <li><a href="/web/20130524094600/https://www.apple.com/rss/">RSS Feeds</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://www.seminars.apple.com/cgi-bin/WebObjects/ASPRegistration.woa/wa/home?locs=us_en">Seminars and Events</a></li> <li><a href="/web/20130524094600/https://www.apple.com/usergroups/">User Groups</a></li> </ul> </div><!--/dn-colb--> <div id="dn-colc" class="column"> <h3>Investors</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/investor/">Investor Relations</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://investor.apple.com/stockquote.cfm">Stock Information</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://investor.apple.com/results.cfm">Earnings Releases</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://investor.apple.com/sec.cfm">SEC Filings</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://investor.apple.com/financials.cfm">Financial History</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://investor.apple.com/governance.cfm">Governance</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://investor.apple.com/faq.cfm">FAQ</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://investor.apple.com/contactUs.cfm">Investor Contact</a></li> </ul> </div><!--/dn-colc--> <div id="dn-cold" class="column"> <h3>Working at Apple</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/jobs/us/index.html">Job Opportunities</a></li> <li><a href="https://web.archive.org/web/20130524094600/https://www.apple.com/jobs/us/startsearch.html">Search Jobs</a></li> <li><a href="https://web.archive.org/web/20130524094600/https://www.apple.com/jobs/us/corporate.html">Apple Corporate</a></li> <li><a href="/web/20130524094600/https://www.apple.com/jobs/us/store/">Apple Retail Store</a></li> <li><a href="/web/20130524094600/https://www.apple.com/jobs/us/pro/college/index.html">New Grads</a></li> </ul> </div><!--/dn-cold--> <div id="dn-cole" class="column"> <h3>Apple and the Environment</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/environment/">Overview</a></li> <li><a href="/web/20130524094600/https://www.apple.com/environment/energy-efficiency/">Energy Efficiency</a></li> <li><a href="/web/20130524094600/https://www.apple.com/environment/reports/">Reports</a></li> <li><a href="/web/20130524094600/https://www.apple.com/environment/progress/">Progress</a></li> </ul> <h3>Recycling</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/recycling/">Overview</a></li> <li><a href="/web/20130524094600/https://www.apple.com/recycling/computer">Computers and Displays</a></li> <li><a href="/web/20130524094600/https://www.apple.com/recycling/ipod-cell-phone">iPod and Mobile Phones</a></li> </ul> </div><!--/dn-cole--> <div id="dn-colf" class="column"> <h3>Working with Apple</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/about/workingwithapple.html">Overview</a></li> <li><a href="/web/20130524094600/https://www.apple.com/procurement/">Procurement</a></li> <li><a href="/web/20130524094600/https://www.apple.com/supplierresponsibility/">Supplier Responsibility</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://training.apple.com/">Training Programs</a></li> <li><a href="https://web.archive.org/web/20130524094600/http://channelprograms.apple.com/channel/">Apple Channel Programs</a></li> </ul> </div><!--/dn-colf--> <div id="dn-colg" class="column last"> <h3>Legal Information</h3> <ul> <li><a href="/web/20130524094600/https://www.apple.com/legal/">Overview</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/sla/">End User Software Agreement</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/warranty/">Hardware Warranties</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/itunes/ww/">iTunes Store Terms</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/sales_policies/">Sales Policies</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/applecare/">Service Products</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/terms/">Terms of Service</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/policies/">Policies</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/trademark/">Trademarks and Copyrights</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/contacts.html">Legal Contacts</a></li> <li><a href="/web/20130524094600/https://www.apple.com/legal/export.html">Export Compliance</a></li> <li><a href="/web/20130524094600/https://www.apple.com/about/webbadges/">Web Badges</a></li> </ul> </div><!--/dn-colg--> <div class="capbottom"></div> </div><!--/directorynav--> <!--googleon: all--> </div><!--/breadory--> <p class="gf-buy">Shop the <a href="https://web.archive.org/web/20130524094600/http://store.apple.com/us">Apple Online Store</a> (1-800-MY-APPLE), visit an <a href="/web/20130524094600/https://www.apple.com/retail/">Apple Retail Store</a>, or find a <a href="/web/20130524094600/https://www.apple.com/buy/">reseller</a>.</p> <ul class="gf-links piped"> <li><a href="/web/20130524094600/https://www.apple.com/about/" class="first">Apple Info</a></li> <li><a href="/web/20130524094600/https://www.apple.com/sitemap/">Site Map</a></li> <li><a href="/web/20130524094600/https://www.apple.com/hotnews/">Hot News</a></li> <li><a href="/web/20130524094600/https://www.apple.com/rss/">RSS Feeds</a></li> <li><a href="/web/20130524094600/https://www.apple.com/contact/" class="contact_us">Contact Us</a></li> <li><a href="/web/20130524094600/https://www.apple.com/choose-your-country/" class="choose"><img src="https://web.archive.org/web/20130524094600im_/https://www.apple.com/global/elements/flags/22x22/usa.png" alt="Choose your country or region" width="22" height="22" data-hires="true"/></a></li> </ul> <div class="gf-sosumi"> <p>Copyright 漏 2013 Apple Inc. 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