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<!DOCTYPE html>     <html lang="en-US"> <head> <meta charset="utf-8"> <meta http-equiv="x-ua-compatible" content="ie=edge"> <title>Ask a Question</title> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1" />  <link rel="search" type="application/opensearchdescription+xml" title="Support Home Page Search" href="/ci/browserSearch/desc/https%3A%2F%2Fwmata.custhelp.com%2Fapp%2Fanswers%2Flist%2Fkw%2F%7BsearchTerms%7D/Support+Home+Page+Search/Support+Home+Page+Search/%2Feuf%2Fassets%2Fimages%2Ficons%2Ffavicon_browserSearchPlugin.ico"/> <style type='text/css'> </style> <base href='https://wmata.custhelp.com/euf/generated/optimized/1742682315/themes/standard/'/> <link href='/euf/generated/optimized/1742682315/templates/standard.themes.standard.SITE.css' rel='stylesheet' type='text/css' media='all'/> <style type="text/css">  </style> <link href='/euf/generated/optimized/1742682315/pages/home.themes.standard.css' rel='stylesheet' type='text/css' media='all'/> <link rel="icon" href="/euf/assets/images/favicon.png" type="image/png"/> <script type="text/javascript">  </script> <meta name="description" content=""> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="Content-Language" content="en_US"> <meta name="google" value="notranslate"> <link rel="apple-touch-icon" href="apple-touch-icon.png">  <link href="//fonts.googleapis.com/css?family=Lato:400,300,700" rel="stylesheet" type="text/css"> <link rel="stylesheet" href="/euf/assets/wmata/css/wmata.normalize.css" media="screen"> <link rel="stylesheet" href="/euf/assets/wmata/css/vendor/simplebar.css" media="screen"> <link rel="stylesheet" href="/euf/assets/wmata/css/vendor/jquery.mmenu.all.css" media="screen"> <link rel="stylesheet" href="/euf/assets/wmata/css/vendor/jquery.mmenu.positioning.css" media="screen"> <link rel="stylesheet" href="/euf/assets/wmata/css/wmata.styles.css" media="screen"> <link rel="stylesheet" href="/euf/assets/wmata/css/wmata.styles-p2.css" media="screen"> <link rel="stylesheet" href="/euf/assets/wmata/css/wmata.print.css" media="print"> <link rel="stylesheet" href="custom.css" media="screen"> <script src="/euf/assets/wmata/js/jquery-1.11.3.min.js"></script> <script src="//maxcdn.bootstrapcdn.com/bootstrap/3.3.5/js/bootstrap.min.js"></script> <script src="/euf/assets/wmata/js/vendor/modernizr.custom-min.js"></script> <script src="/euf/assets/wmata/js/vendor/simplebar.js"></script> <script src="/euf/assets/wmata/js/vendor/jquery.mmenu.min.all.js"></script>  <script src="/euf/assets/wmata/js/global.js"></script> <script src="/euf/assets/wmata/js/header.js"></script>  <script src="/euf/assets/wmata/js/tab-alerts.js"></script>  <link rel="stylesheet" type="text/css" href="/euf/assets/js/jquery.datetimepicker.css" /> <script type="text/javascript" src="/euf/assets/js/jquery.js"></script> <script type="text/javascript" src="/euf/assets/js/build/jquery.datetimepicker.full.min.js"></script> <script type="text/javascript"> $(function() { $('input[name="Incident.CustomFields.c.incident_datetime_string"]').datetimepicker({formatTime:'g:i A', format: 'm/d/Y h:i A', value:new Date(), step:10}); $('input[name="Incident.CustomFields.c.arrival_datetime_string"]').datetimepicker({formatTime:'g:i A', format: 'm/d/Y h:i A', value:new Date(), step:10}); $('input[name="Incident.CustomFields.c.lnf_cash_reported"]').keyup(function () { if (this.value != this.value.replace(/[^0-9\.]/g, '')) { this.value = this.value.replace(/[^0-9\.]/g, ''); } }); $('input[name="Incident.CustomFields.c.smartrip_card_number"]').keyup(function () { if (this.value != this.value.replace(/[^0-9]/g, '')) { this.value = this.value.replace(/[^0-9]/g, ''); } }); // Bal Aug 9, 2019 . ( JavaScript Code From Samy ) // Route ID Inactive Filter /* let InActiveRoutes = [269,279,280,288,289,295,296,298,300,301,303,305,306,309,311,313,315,321,322,327,328,4,5,332,343,8,359,362,368,374,375,376,389,391,406,413,424,436,438,543,453,455,457,458,459,460,462,469,474,479,491,509,513,516,518,520,528,537,541,542,381]; let RouteIDOptions = {}; $('select[name="Incident.CustomFields.CO.RouteID"] > option').each(function(){ if( InActiveRoutes.indexOf(+$(this).val()) < 0 ){ RouteIDOptions[$(this).val() ] = $(this).text() ; } }); */ // End Inactive Filter . Not using Inactive Filter bcz it is showing multiple '--' . This need to be removed like the other inactive codes. // Active Route ID Filter Add Active Routes below. This will also work. // Modified the routes as recevied from CSVC - Updated routes. 04/07/03 // let ActiveRoutes = [292,293,302,553,304,307,308,312,314,317,319,316,323,325,326,1,2,3,592,331,334,335,336,337,338,339,340,341,345,346,347,6,7,259,260,261,263,351,594,11,266,267,353,268,270,550,271,272,273,274,275,276,277,355,363,361,278,281,282,284,285,366,286,287,290,369,370,380,371,372,373,383,384,385,386,387,394,396,395,397,398,400,401,402,403,399,407,409,411,412,414,415,416,417,418,420,421,422,544,423,425,427,429,430,431,428,432,433,434,435,437,439,440,442,443,445,447,448,449,450,451,454,452,456,461,463,464,465,467,468,470,471,472,473,475,476,477,548,478,480,482,483,484,485,486,487,488,490,489,492,493,495,497,498,501,591,502,503,504,505,506,507,508,510,511,512,514,515,555,554,517,519,521,522,523,524,525,381,526,527,530,546,531,532,533,534,535,538,539,545,540,595,596,297]; let RouteIDOptions = {}; $('select[name="Incident.CustomFields.CO.RouteID"] > option').each(function(){ if( ActiveRoutes.indexOf(+$(this).val()) >= 0 ){ RouteIDOptions[$(this).val() ] = $(this).text() ; } }); // Begin - Active Route Sorting var RouteKeyValueSorted = Object.entries(RouteIDOptions).sort((a, b) => a[1].localeCompare(b[1])); // Bal test sort var RouteOptions = ''; let route_field = $('select[name="Incident.CustomFields.CO.RouteID"]'); route_field.empty(); route_field.append($('<option></option>').val("").html("--")); for (i = 0; i < RouteKeyValueSorted.length ; i++) { RouteOptions += "<option value='" + RouteKeyValueSorted [i][0] + "'>" + RouteKeyValueSorted [i][1] + "</option>"; } route_field.append(RouteOptions); // End - Active Route Sorting // Active Filter end // Route Filter /* old code before Sort let route_field = $('select[name="Incident.CustomFields.CO.RouteID"]'); route_field.empty(); route_field.append($('<option></option>').val("").html("--")); $.each(RouteIDOptions, function(key_val, text_val){ route_field.append($('<option></option>').val(key_val).html(text_val)); }); */ // End route id Filter. // Begin - Active Topic Filter . Need to add/Remove Topic Code below to reflect in the Portal Form. /* let ActiveTopics = [419,406,21,27,17,18,19,22,23,24,33,29,30,31,34,32,28,271,25,20,26,335]; let TopicIDOptions = {}; $('select[name="Incident.CustomFields.c.topic"] > option').each(function(){ if( ActiveTopics.indexOf(+$(this).val()) >= 0 ){ TopicIDOptions[$(this).val() ] = $(this).text() ; } }); // END - Active Topic Filter // Begin - Active Topic Sorting var TopicKeyValueSorted = Object.entries(TopicIDOptions).sort((a, b) => a[1].localeCompare(b[1])); var TopicOptions = ''; let Topic_field = $('select[name="Incident.CustomFields.c.topic"]'); Topic_field.empty(); Topic_field.append($('<option></option>').val("").html("--")); for (i = 0; i < TopicKeyValueSorted.length ; i++) { TopicOptions += "<option value='" + TopicKeyValueSorted [i][0] + "'>" + TopicKeyValueSorted [i][1] + "</option>"; } Topic_field.append(TopicOptions); // End - Active Topic Sorting. */ // Hide/SHow L/F Keys text let SubTypesForInstrText = [133,135]; $('select[name="Incident.CustomFields.CO.LnfSubCategory"]').change(function(e) { if (SubTypesForInstrText.indexOf( +$('select[name="Incident.CustomFields.CO.LnfSubCategory"] :selected').val()) >= 0 ){ $("#wt_dont_submit_req_text").show(); } else { $("#wt_dont_submit_req_text").hide(); }; }); // End Keys // Bal Aug 9, 2019 // Adding Category filter for L/F March 1, 2021 /* Commenting out the LF category Filter. Sep 19, 2023. Will remove Items once we get the list. let lfCategory = [14,21]; let lfCategoryOptions = {}; $('select[name="Incident.CustomFields.CO.LnfCategory"] > option').each(function(){ if( lfCategory.indexOf(+$(this).val()) >= 0 ){ lfCategoryOptions[$(this).val() ] = $(this).text() ; } }); let lfCategory_field = $('select[name="Incident.CustomFields.CO.LnfCategory"]'); lfCategory_field.empty(); lfCategory_field.append($('<option></option>').val("").html("--")); $.each(lfCategoryOptions, function(key_val, text_val){ lfCategory_field.append($('<option></option>').val(key_val).html(text_val)); }); End Commenting out the LF category Filter. Sep 19, 2023 - Bal*/ // End Category filter for L/F. }); </script>   <script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'en,es,fr,ko,vi,zh-CN', layout: google.translate.TranslateElement.InlineLayout.SIMPLE}, 'google_translate_element'); } </script><script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script>  </head> <body> <a href="#rn_MainContent" class="rn_SkipNav rn_ScreenReaderOnly">Skip Navigation</a> <div class="rn_CapabilityDetector" id="rn_CapabilityDetector_2"> <noscript> <div class="MessageContainer MessageContainerFailure"> Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. </div> </noscript> <div id="rn_CapabilityDetector_2_MessageContainer"> </div> <script type="text/javascript"></script></div> <div class="page-wrapper inner one-sidebar"> <header> <div class="utility-nav-wrapper clearfix"> <div class="container"> <div class="logo"> <a href="https://www.wmata.com"><img src="/euf/assets/wmata/images/logo.png" alt="Metro logo"></a> <div class="site-name">WMATA</div> </div>  <div class="nav-item-wrapper"> <div class="pull-right"> <div class="translate nav-item"> <div class="google translate-wrapper"> <div id="google_translate_element"></div> </div>  </div>  <div class="nav-item browse-aloud" id="__ba_panel"></div> </div>  </div>    <div class="wmata-name"> Washington Metropolitan Area Transit Authority </div> </div>  </div>  <div class="main-nav-wrapper"> <div class="container"> <div class="mobile-content-wrapper"> <div class="mobile-menu-btn" aria-label="Open Mobile Menu"> <span>Open Mobile Menu"</span> </div>   <div class="mobile-menu-footer"> <div> <a class="footer-button" href="https://smartrip.wmata.com/Account/AccountLogin.aspx" target="_blank">Manage Your SmarTrip Account</a> </div> <div> <a class="footer-button" href="https://smartrip.wmata.com/storefront" target="_blank">Get a SmarTrip Card</a> </div> </div>  </div>   <nav> <ul>   <li><a href="https://www.wmata.com/service/index.cfm">Service</a></li> <li><a href="https://www.wmata.com/schedules/index.cfm">Schedules</a></li> <li><a href="https://www.wmata.com/rider-guide/index.cfm">Rider Guides</a></li> <li><a href="https://www.wmata.com/fares/index.cfm">Fares</a></li> <li><a href="https://www.wmata.com/initiatives/index.cfm">Initiatives</a></li> <li><a href="https://www.wmata.com/business/index.cfm">Business</a></li> <li><a href="https://www.wmata.com/about/index.cfm">About</a></li>  </ul> </nav> </div>  </div> </header>  <div class="main-content">   <div class="hero-alerts-wrapper"> <div class="news-banner emergency"> <div class="banner-header">EMERGENCY NEWS</div> <p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. 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Sed ut erat sodales… <a href="#">Read more</a></p> </div>  </div> <div class="container"> <div class="content-wrapper"> <div class="content"> <div class="share"><span></span></div> <div><a id="rn_MainContent"></a></div>  <div class="rn_PageContent rn_AskQuestion rn_Container">  <script> $(document).ready(function(){ // Begin - Active Topic Filter let ActiveTopics = [419,21,27,17,18,19,23,33,30,34,28,25]; let TopicIDOptions = {}; $('select[name="Incident.CustomFields.c.topic"] > option').each(function(){ if( ActiveTopics.indexOf(+$(this).val()) >= 0 ){ TopicIDOptions[$(this).val() ] = $(this).text() ; } }); // END - Active Topic Filter // Begin - Active Topic Sorting var TopicKeyValueSorted = Object.entries(TopicIDOptions).sort((a, b) => a[1].localeCompare(b[1])); var TopicOptions = ''; let Topic_field = $('select[name="Incident.CustomFields.c.topic"]'); Topic_field.empty(); Topic_field.append($('<option></option>').val("").html("--")); for (i = 0; i < TopicKeyValueSorted.length ; i++) { TopicOptions += "<option value='" + TopicKeyValueSorted [i][0] + "'>" + TopicKeyValueSorted [i][1] + "</option>"; } Topic_field.append(TopicOptions); // End - Active Topic Sorting. }); </script>  <h3>Customer Comment Form</h3> <p>Metro values your feedback regarding Metrobus, Metrorail, and MetroAccess service. Using the form below, please provide as much detail as possible to help us follow up appropriately.</p> <p>To ensure that you receive our reply, please add the address "csvc@wmata.com" to your contacts.</p> <p>Thanks for riding with us.</p> <form id="rn_QuestionSubmit" method="post" action="/ci/ajaxRequest/sendForm"> <div id="rn_ErrorLocation"></div>  <div id="rn_ProdSelectionInput_3" class="rn_ProdSelectionInput rn_SelectionInput rn_Input"> <div id="rn_ProdSelectionInput_3_LabelContainer"> <label for="rn_ProdSelectionInput_3_Incident.CustomFields.c.service_product" id="rn_ProdSelectionInput_3_Label" class="rn_Label">Service <span class="rn_Required" aria-label="Required"> *</span> </label> </div> <select id="rn_ProdSelectionInput_3_Incident.CustomFields.c.service_product" name="Incident.CustomFields.c.service_product"> <option value="">--</option> <option value="273" >Metrobus</option> <option value="274" >Metrorail</option> <option value="275" >MetroAccess</option> <option value="276" >Parking</option> <option value="277" >Fare Inquiry</option> <option value="278" >Website</option> <option value="279" >Other</option> </select> </div>  <div id="rn_ParentChildSelection_4" class="rn_ParentChildSelection rn_SelectionInput rn_Input"> <div id="rn_ParentChildSelection_4_LabelContainer"> <label for="rn_ParentChildSelection_4_Incident.CustomFields.c.service_category" id="rn_ParentChildSelection_4_Label" class="rn_Label">Category <span class="rn_Required" aria-label="Required"> *</span> </label> </div> <select id="rn_ParentChildSelection_4_Incident.CustomFields.c.service_category" name="Incident.CustomFields.c.service_category"> <option value="">--</option> <option value="280" >Accessibility</option> <option value="281" >Accident</option> <option value="282" >Advertising</option> <option value="283" >Announcements</option> <option value="284" >Bicycles</option> <option value="437" >Better Bus Redesign</option> <option value="285" >Bus Info Display</option> <option value="286" >Cleaning</option> <option value="287" >Commendation</option> <option value="288" >Cooling</option> <option value="289" >Crime</option> <option value="290" >Crowding</option> <option value="291" >Curbing Bus</option> <option value="292" >Delays</option> <option value="293" >Did Not Follow Route</option> <option value="294" >Did Not Stop</option> <option value="295" >Door Closing</option> <option value="296" >Early</option> <option value="297" >Employee Conduct</option> <option value="298" >Fare Increase</option> <option value="299" >Fare Value Missing</option> <option value="300" >Farebox</option> <option value="301" >Faregate</option> <option value="302" >General Information</option> <option value="303" >Harassment</option> <option value="304" >Heat</option> <option value="305" >Inaccurate Information</option> <option value="306" >Incorrect Fare</option> <option value="307" >Incorrect Parking Fee</option> <option value="308" >Injury</option> <option value="309" >Lighting</option> <option value="310" >Literature</option> <option value="333" >Lost Item</option> <option value="311" >Maintenance</option> <option value="312" >MetroAccess</option> <option value="350" >Mobile Feedback</option> <option value="313" >No Show</option> <option value="314" >Other</option> <option value="315" >Parking Permits</option> <option value="316" >Passenger Assistance</option> <option value="317" >Platform Info Display</option> <option value="318" >Property Damage</option> <option value="319" >Request Additional Service</option> <option value="320" >Restrooms</option> <option value="321" >Rude Employee</option> <option value="339" >Rush Hour Promise</option> <option value="322" >Safety</option> <option value="323" >Seating</option> <option value="324" >Security</option> <option value="325" >Service Changes</option> <option value="326" >Service Disruption</option> <option value="436" >Signage</option> <option value="327" >SmarTrip Card</option> <option value="328" >Station Entry Info Display</option> <option value="329" >Tickets/Fines</option> <option value="330" >Train Info Display</option> <option value="331" >Trip Planner</option> <option value="332" >Unsafe Operation</option> <option value="349" >Unprofessional Behavior</option> <option value="348" >Unprofessional Tone</option> </select> </div>     <div id="rn_ParentSelectionInput_5" class="rn_ParentSelectionInput rn_SelectionInput rn_Input rn_Hidden"> <div id="rn_ParentSelectionInput_5_LabelContainer"> <label for="rn_ParentSelectionInput_5_Incident.CustomFields.c.rail_line" id="rn_ParentSelectionInput_5_Label" class="rn_Label">Line </label> </div> <select id="rn_ParentSelectionInput_5_Incident.CustomFields.c.rail_line" name="Incident.CustomFields.c.rail_line"> <option value="">--</option> <option value="35" >Red</option> <option value="36" >Orange</option> <option value="37" >Blue</option> <option value="38" >Green</option> <option value="39" >Yellow</option> <option value="40" >Silver</option> </select> </div> <div id="rn_ChildSelectionInput_6" class="rn_ChildSelectionInput rn_SelectionInput rn_Input rn_Hidden"> <div id="rn_ChildSelectionInput_6_LabelContainer"> <label for="rn_ChildSelectionInput_6_Incident.CustomFields.c.rail_station" id="rn_ChildSelectionInput_6_Label" class="rn_Label">Station </label> </div> <select id="rn_ChildSelectionInput_6_Incident.CustomFields.c.rail_station" name="Incident.CustomFields.c.rail_station"> <option value="">--</option> <option value="42" >Addison Road-Seat Pleasant</option> <option value="43" >Anacostia</option> <option value="44" >Archives-Navy Memorial-Penn Quarter</option> <option value="45" >Arlington Cemetery</option> <option value="412" >Ashburn</option> <option value="46" >Ballston-MU</option> <option value="47" >Benning Road</option> <option value="41" >Bethesda</option> <option value="48" >Braddock Road</option> <option value="49" >Branch Ave</option> <option value="50" >Brookland-CUA</option> <option value="51" >Capitol Heights</option> <option value="52" >Capitol South</option> <option value="53" >Cheverly</option> <option value="54" >Clarendon</option> <option value="55" >Cleveland Park</option> <option value="56" >College Park-U of MD</option> <option value="57" >Columbia Heights</option> <option value="58" >Congress Heights</option> <option value="59" >Court House</option> <option value="60" >Crystal City</option> <option value="61" >Deanwood</option> <option value="86" >Downtown Largo</option> <option value="62" >Dunn Loring-Merrifield</option> <option value="63" >Dupont Circle</option> <option value="64" >East Falls Church</option> <option value="65" >Eastern Market</option> <option value="66" >Eisenhower Avenue</option> <option value="67" >Farragut North</option> <option value="68" >Farragut West</option> <option value="69" >Federal Center SW</option> <option value="70" >Federal Triangle</option> <option value="71" >Foggy Bottom-GWU</option> <option value="72" >Forest Glen</option> <option value="73" >Fort Totten</option> <option value="74" >Franconia-Springfield</option> <option value="75" >Friendship Heights</option> <option value="76" >Gallery Pl-Chinatown</option> <option value="77" >Georgia Ave-Petworth</option> <option value="78" >Glenmont</option> <option value="79" >Greenbelt</option> <option value="80" >Greensboro</option> <option value="81" >Grosvenor-Strathmore</option> <option value="411" >Herndon</option> <option value="82" >Huntington</option> <option value="102" >Hyattsville Crossing</option> <option value="410" >Innovation Center </option> <option value="83" >Judiciary Square</option> <option value="84" >King St-Old Town</option> <option value="85" >Landover</option> <option value="409" >Loudoun Gateway </option> <option value="87" >L'Enfant Plaza</option> <option value="88" >McLean</option> <option value="89" >McPherson Square</option> <option value="90" >Medical Center</option> <option value="91" >Metro Center</option> <option value="92" >Minnesota Ave</option> <option value="93" >Morgan Boulevard</option> <option value="94" >Mt Vernon Sq 7th St-Convention Center</option> <option value="95" >Navy Yard-Ballpark</option> <option value="96" >Naylor Road</option> <option value="97" >New Carrollton</option> <option value="98" >NoMa-Gallaudet U</option> <option value="129" >North Bethesda</option> <option value="99" >Pentagon</option> <option value="100" >Pentagon City</option> <option value="101" >Potomac Ave</option> <option value="420" >Potomac Yard</option> <option value="408" >Reston Town Center </option> <option value="103" >Rhode Island Ave-Brentwood</option> <option value="104" >Rockville</option> <option value="105" >Ronald Reagan Washington National Airpor</option> <option value="106" >Rosslyn</option> <option value="107" >Shady Grove</option> <option value="108" >Shaw-Howard U</option> <option value="109" >Silver Spring</option> <option value="110" >Smithsonian</option> <option value="111" >Southern Avenue</option> <option value="112" >Spring Hill</option> <option value="113" >Stadium-Armory</option> <option value="114" >Suitland</option> <option value="115" >Takoma</option> <option value="116" >Tenleytown-AU</option> <option value="117" >Twinbrook</option> <option value="118" >Tysons</option> <option value="119" >U Street/African-Amer Civil War Mem/Card</option> <option value="120" >Union Station</option> <option value="121" >Van Dorn Street</option> <option value="122" >Van Ness-UDC</option> <option value="123" >Vienna/Fairfax-GMU</option> <option value="124" >Virginia Square-GMU</option> <option value="407" >Washington Dulles International Airport </option> <option value="125" >Waterfront</option> <option value="126" >West Falls Church</option> <option value="127" >West Hyattsville</option> <option value="128" >Wheaton</option> <option value="130" >Wiehle-Reston East</option> <option value="131" >Woodley Park-Zoo/Adams Morgan</option> </select> </div> <div id="rn_TextInput_8" class="rn_TextInput rn_Input rn_Hidden"> <div id="rn_TextInput_8_LabelContainer"> <label for="rn_TextInput_8_Incident.CustomFields.c.rail_car_number" id="rn_TextInput_8_Label" class="rn_Label"> Car Number </label> </div> <input type="text" id="rn_TextInput_8_Incident.CustomFields.c.rail_car_number" name="Incident.CustomFields.c.rail_car_number" class="rn_Text" maxlength='4' /> </div> <div id="rn_SelectionInput_10" class="rn_SelectionInput rn_Input rn_Hidden"> <div id="rn_SelectionInput_10_LabelContainer"> <label for="rn_SelectionInput_10_Incident.CustomFields.c.rail_destination" id="rn_SelectionInput_10_Label" class="rn_Label">Rail Destination </label> </div> <select id="rn_SelectionInput_10_Incident.CustomFields.c.rail_destination" name="Incident.CustomFields.c.rail_destination"> <option value="">--</option> <option value="132" >Addison Road-Seat Pleasant</option> <option value="133" >Anacostia</option> <option value="134" >Archives-Navy Memorial-Penn Quarter</option> <option value="135" >Arlington Cemetery</option> <option value="418" >Ashburn</option> <option value="136" >Ballston-MU</option> <option value="137" >Benning Road</option> <option value="138" >Bethesda</option> <option value="139" >Braddock Road</option> <option value="140" >Branch Ave</option> <option value="141" >Brookland-CUA</option> <option value="142" >Capitol Heights</option> <option value="143" >Capitol South</option> <option value="144" >Cheverly</option> <option value="145" >Clarendon</option> <option value="146" >Cleveland Park</option> <option value="147" >College Park-U of MD</option> <option value="148" >Columbia Heights</option> <option value="149" >Congress Heights</option> <option value="150" >Court House</option> <option value="151" >Crystal City</option> <option value="152" >Deanwood</option> <option value="177" >Downtown Largo</option> <option value="153" >Dunn Loring-Merrifield</option> <option value="154" >Dupont Circle</option> <option value="155" >East Falls Church</option> <option value="156" >Eastern Market</option> <option value="157" >Eisenhower Avenue</option> <option value="158" >Farragut North</option> <option value="159" >Farragut West</option> <option value="160" >Federal Center SW</option> <option value="161" >Federal Triangle</option> <option value="162" >Foggy Bottom-GWU</option> <option value="163" >Forest Glen</option> <option value="164" >Fort Totten</option> <option value="165" >Franconia-Springfield</option> <option value="166" >Friendship Heights</option> <option value="167" >Gallery Pl-Chinatown</option> <option value="168" >Georgia Ave-Petworth</option> <option value="169" >Glenmont</option> <option value="170" >Greenbelt</option> <option value="171" >Greensboro</option> <option value="172" >Grosvenor-Strathmore</option> <option value="417" >Herndon</option> <option value="173" >Huntington</option> <option value="192" >Hyattsville Crossing</option> <option value="416" >Innovation Center </option> <option value="174" >Judiciary Square</option> <option value="175" >King St-Old Town</option> <option value="176" >Landover</option> <option value="178" >L'Enfant Plaza</option> <option value="415" >Loudoun Gateway </option> <option value="179" >McLean</option> <option value="180" >McPherson Square</option> <option value="181" >Medical Center</option> <option value="272" >Metro Center</option> <option value="182" >Minnesota Ave</option> <option value="183" >Morgan Boulevard</option> <option value="184" >Mt Vernon Sq 7th St-Convention Center</option> <option value="185" >Navy Yard-Ballpark</option> <option value="186" >Naylor Road</option> <option value="187" >New Carrollton</option> <option value="188" >NoMa-Gallaudet U</option> <option value="219" >North Bethesda</option> <option value="189" >Pentagon</option> <option value="190" >Pentagon City</option> <option value="191" >Potomac Ave</option> <option value="421" >Potomac Yard</option> <option value="414" >Reston Town Center </option> <option value="193" >Rhode Island Ave-Brentwood</option> <option value="194" >Rockville</option> <option value="195" >Ronald Reagan Washington National Airpor</option> <option value="196" >Rosslyn</option> <option value="197" >Shady Grove</option> <option value="198" >Shaw-Howard U</option> <option value="199" >Silver Spring</option> <option value="200" >Smithsonian</option> <option value="201" >Southern Avenue</option> <option value="202" >Spring Hill</option> <option value="203" >Stadium-Armory</option> <option value="204" >Suitland</option> <option value="205" >Takoma</option> <option value="206" >Tenleytown-AU</option> <option value="207" >Twinbrook</option> <option value="208" >Tysons</option> <option value="209" >U Street/African-Amer Civil War Mem/Card</option> <option value="210" >Union Station</option> <option value="211" >Van Dorn Street</option> <option value="212" >Van Ness-UDC</option> <option value="213" >Vienna/Fairfax-GMU</option> <option value="214" >Virginia Square-GMU</option> <option value="413" >Washington Dulles International Airport </option> <option value="215" >Waterfront</option> <option value="217" >West Hyattsville</option> <option value="216" >West Falls Church-VT</option> <option value="218" >Wheaton</option> <option value="220" >Wiehle-Reston East</option> <option value="221" >Woodley Park-Zoo/Adams Morgan</option> </select> </div>  <div id="rn_SelectionInput_12" class="rn_SelectionInput rn_Input rn_Hidden"> <div id="rn_SelectionInput_12_LabelContainer"> <label for="rn_SelectionInput_12_Incident.CustomFields.CO.RouteID" id="rn_SelectionInput_12_Label" class="rn_Label">Route </label> </div> <select id="rn_SelectionInput_12_Incident.CustomFields.CO.RouteID" name="Incident.CustomFields.CO.RouteID"> <option value="">--</option> <option value="259" >31</option> <option value="261" >33</option> <option value="260" >32</option> <option value="262" >34</option> <option value="263" >36</option> <option value="264" >37</option> <option value="265" >39</option> <option value="266" >42</option> <option value="267" >43</option> <option value="268" >52</option> <option value="269" >53</option> <option value="270" >54</option> <option value="271" >60</option> <option value="272" >62</option> <option value="273" >63</option> <option value="274" >64</option> <option value="275" >70</option> <option value="276" >74</option> <option value="277" >79</option> <option value="278" >80</option> <option value="279" >81</option> <option value="280" >82</option> <option value="281" >83</option> <option value="282" >86</option> <option value="283" >87</option> <option value="284" >89</option> <option value="285" >89M</option> <option value="286" >90</option> <option value="287" >92</option> <option value="288" >93</option> <option value="289" >94</option> <option value="290" >96</option> <option value="291" >97</option> <option value="292" >10A</option> <option value="293" >10B</option> <option value="294" >10E</option> <option value="556" >10N</option> <option value="295" >10R</option> <option value="296" >10S</option> <option value="297" >11Y</option> <option value="298" >13Y</option> <option value="299" >15K</option> <option value="300" >15L</option> <option value="301" >15M</option> <option value="302" >16A</option> <option value="303" >16B</option> <option value="553" >16C</option> <option value="304" >16E</option> <option value="305" >16J</option> <option value="306" >16P</option> <option value="307" >16G</option> <option value="308" >16H</option> <option value="309" >16K</option> <option value="310" >16L</option> <option value="595" >16M</option> <option value="311" >16X</option> <option value="312" >16Y</option> <option value="313" >17A</option> <option value="314" >17B</option> <option value="315" >17F</option> <option value="316" >17M</option> <option value="317" >17G</option> <option value="318" >17H</option> <option value="319" >17K</option> <option value="320" >17L</option> <option value="321" >18E</option> <option value="322" >18F</option> <option value="323" >18G</option> <option value="324" >18H</option> <option value="325" >18J</option> <option value="326" >18P</option> <option value="327" >18R</option> <option value="328" >18S</option> <option value="1" >1A</option> <option value="2" >1B</option> <option value="4" >1E</option> <option value="5" >1Z</option> <option value="3" >1C</option> <option value="329" >21A</option> <option value="330" >21D</option> <option value="592" >21C</option> <option value="332" >22B</option> <option value="331" >22A</option> <option value="333" >22C</option> <option value="334" >22F</option> <option value="335" >23A</option> <option value="336" >23B</option> <option value="337" >23T</option> <option value="338" >25B</option> <option value="339" >26A</option> <option value="340" >28A</option> <option value="341" >28F</option> <option value="342" >28G</option> <option value="343" >28X</option> <option value="344" >29C</option> <option value="345" >29G</option> <option value="346" >29K</option> <option value="347" >29N</option> <option value="348" >29W</option> <option value="6" >2A</option> <option value="7" >2B</option> <option value="8" >2T</option> <option value="9" >3A</option> <option value="349" >30N</option> <option value="594" >3F</option> <option value="350" >30S</option> <option value="351" >38B</option> <option value="10" >3T</option> <option value="11" >3Y</option> <option value="352" >4A</option> <option value="353" >4B</option> <option value="354" >5A</option> <option value="355" >7A</option> <option value="356" >7F</option> <option value="357" >7Y</option> <option value="358" >7C</option> <option value="359" >7H</option> <option value="360" >7P</option> <option value="361" >7W</option> <option value="362" >7X</option> <option value="363" >7M</option> <option value="364" >83X</option> <option value="365" >8S</option> <option value="366" >8W</option> <option value="367" >8Z</option> <option value="368" >9A</option> <option value="369" >A12</option> <option value="370" >A2</option> <option value="371" >A6</option> <option value="372" >A7</option> <option value="373" >A8</option> <option value="374" >A42</option> <option value="375" >A46</option> <option value="376" >A48</option> <option value="377" >A31</option> <option value="378" >A32</option> <option value="379" >A33</option> <option value="380" >A4</option> <option value="381" >W5</option> <option value="382" >A9</option> <option value="383" >B2</option> <option value="384" >B21</option> <option value="385" >B22</option> <option value="386" >B24</option> <option value="387" >B27</option> <option value="388" >B29</option> <option value="389" >B31</option> <option value="390" >B30</option> <option value="391" >B51</option> <option value="392" >B8</option> <option value="393" >B9</option> <option value="394" >C11</option> <option value="395" >C13</option> <option value="396" >C12</option> <option value="397" >C14</option> <option value="398" >C2</option> <option value="399" >C4</option> <option value="400" >C21</option> <option value="401" >C22</option> <option value="402" >C26</option> <option value="403" >C29</option> <option value="404" >C27</option> <option value="405" >C28</option> <option value="406" >C40</option> <option value="407" >C8</option> <option value="408" >D1</option> <option value="409" >D12</option> <option value="410" >D13</option> <option value="411" >D14</option> <option value="412" >D2</option> <option value="413" >D3</option> <option value="414" >D31</option> <option value="415" >D32</option> <option value="416" >D33</option> <option value="417" >D34</option> <option value="418" >D4</option> <option value="419" >D5</option> <option value="420" >D51</option> <option value="421" >D6</option> <option value="422" >D8</option> <option value="544" >DCCirculator</option> <option value="423" >E2</option> <option value="424" >E32</option> <option value="425" >E4</option> <option value="426" >E6</option> <option value="427" >F1</option> <option value="428" >F2</option> <option value="429" >F12</option> <option value="430" >F13</option> <option value="431" >F14</option> <option value="432" >F4</option> <option value="433" >F6</option> <option value="434" >F8</option> <option value="435" >G12</option> <option value="436" >G13</option> <option value="437" >G14</option> <option value="438" >G16</option> <option value="439" >G2</option> <option value="440" >G8</option> <option value="549" >G9</option> <option value="441" >H1</option> <option value="442" >H11</option> <option value="443" >H12</option> <option value="444" >H13</option> <option value="445" >H2</option> <option value="446" >H3</option> <option value="447" >H4</option> <option value="448" >H6</option> <option value="449" >H8</option> <option value="450" >H9</option> <option value="451" >J1</option> <option value="452" >J2</option> <option value="543" >J3</option> <option value="453" >J11</option> <option value="454" >J12</option> <option value="467" >L2</option> <option value="596" >L12</option> <option value="455" >J13</option> <option value="456" >J4</option> <option value="457" >J5</option> <option value="458" >J7</option> <option value="459" >J9</option> <option value="460" >K11</option> <option value="461" >K12</option> <option value="462" >K13</option> <option value="463" >K2</option> <option value="464" >K6</option> <option value="465" >K9</option> <option value="466" >L1</option> <option value="468" >L8</option> <option value="469" >M31</option> <option value="470" >M4</option> <option value="471" >M6</option> <option value="472" >MWY</option> <option value="473" >N2</option> <option value="474" >N3</option> <option value="475" >N4</option> <option value="476" >N6</option> <option value="477" >NH1</option> <option value="548" >NH2</option> <option value="478" >P12</option> <option value="479" >P17</option> <option value="480" >P18</option> <option value="481" >P19</option> <option value="482" >P6</option> <option value="483" >Q1</option> <option value="484" >Q2</option> <option value="485" >Q4</option> <option value="486" >Q5</option> <option value="487" >Q6</option> <option value="488" >R1</option> <option value="489" >R2</option> <option value="490" >R12</option> <option value="491" >R3</option> <option value="492" >R4</option> <option value="493" >REX (R99)</option> <option value="494" >S1</option> <option value="495" >S2</option> <option value="496" >S4</option> <option value="497" >S35</option> <option value="498" >S41</option> <option value="499" >S80</option> <option value="500" >S91</option> <option value="501" >S9</option> <option value="502" >T14</option> <option value="503" >T18</option> <option value="504" >T2</option> <option value="505" >U4</option> <option value="506" >U5</option> <option value="507" >U6</option> <option value="508" >U7</option> <option value="509" >U8</option> <option value="510" >V1</option> <option value="511" >V12</option> <option value="512" >V14</option> <option value="513" >V15</option> <option value="514" >V2</option> <option value="515" >V4</option> <option value="516" >V5</option> <option value="555" >V7</option> <option value="554" >V8</option> <option value="517" >W1</option> <option value="518" >W13</option> <option value="519" >W14</option> <option value="520" >W19</option> <option value="521" >W2</option> <option value="522" >W3</option> <option value="523" >W4</option> <option value="524" >W45</option> <option value="525" >W47</option> <option value="547" >W5</option> <option value="526" >W6</option> <option value="527" >W8</option> <option value="528" >W9</option> <option value="529" >X1</option> <option value="530" >X2</option> <option value="546" >X3</option> <option value="531" >X8</option> <option value="532" >X9</option> <option value="533" >Y2</option> <option value="534" >Y7</option> <option value="535" >Y8</option> <option value="536" >Z11</option> <option value="537" >Z13</option> <option value="538" >Z2</option> <option value="539" >Z6</option> <option value="540" >Z8</option> <option value="545" >Z7</option> <option value="541" >Z9</option> <option value="542" >Z29</option> <option value="550" >59</option> <option value="590" >DASH</option> <option value="591" >Shuttle</option> </select> </div> <div id="rn_TextInput_14" class="rn_TextInput rn_Input rn_Hidden"> <div id="rn_TextInput_14_LabelContainer"> <label for="rn_TextInput_14_Incident.CustomFields.c.bus_number" id="rn_TextInput_14_Label" class="rn_Label"> Bus Number </label> </div> <input type="text" id="rn_TextInput_14_Incident.CustomFields.c.bus_number" name="Incident.CustomFields.c.bus_number" class="rn_Text" maxlength='20' /> </div> <div id="rn_TextInput_16" class="rn_TextInput rn_Input rn_Hidden"> <div id="rn_TextInput_16_LabelContainer"> <label for="rn_TextInput_16_Incident.CustomFields.c.destination" id="rn_TextInput_16_Label" class="rn_Label"> Destination </label> </div> <input type="text" id="rn_TextInput_16_Incident.CustomFields.c.destination" name="Incident.CustomFields.c.destination" class="rn_Text" maxlength='80' /> </div> <div id="rn_TextInput_18" class="rn_TextInput rn_Input"> <div id="rn_TextInput_18_LabelContainer"> <label for="rn_TextInput_18_Incident.CustomFields.c.incident_datetime_string" id="rn_TextInput_18_Label" class="rn_Label"> Incident DateTime </label> </div> <input type="text" id="rn_TextInput_18_Incident.CustomFields.c.incident_datetime_string" name="Incident.CustomFields.c.incident_datetime_string" class="rn_Text" maxlength='19' /> </div>  <div id="rn_TextInput_20" class="rn_TextInput rn_Input rn_Hidden"> <div id="rn_TextInput_20_LabelContainer"> <label for="rn_TextInput_20_Incident.CustomFields.c.incident_location" id="rn_TextInput_20_Label" class="rn_Label"> Incident Location </label> </div> <input type="text" id="rn_TextInput_20_Incident.CustomFields.c.incident_location" name="Incident.CustomFields.c.incident_location" class="rn_Text" maxlength='100' /> </div> <div id="rn_TextInput_22" class="rn_TextInput rn_Input rn_Hidden"> <div id="rn_TextInput_22_LabelContainer"> <label for="rn_TextInput_22_Incident.CustomFields.c.incident_city" id="rn_TextInput_22_Label" class="rn_Label"> Incident City </label> </div> <input type="text" id="rn_TextInput_22_Incident.CustomFields.c.incident_city" name="Incident.CustomFields.c.incident_city" class="rn_Text" maxlength='100' /> </div> <div id="rn_SelectionInput_24" class="rn_SelectionInput rn_Input rn_Hidden"> <div id="rn_SelectionInput_24_LabelContainer"> <label for="rn_SelectionInput_24_Incident.CustomFields.c.incident_state" id="rn_SelectionInput_24_Label" class="rn_Label">Incident State </label> </div> <select id="rn_SelectionInput_24_Incident.CustomFields.c.incident_state" name="Incident.CustomFields.c.incident_state"> <option value="">--</option> <option value="222" >District of Columbia</option> <option value="223" >Maryland</option> <option value="224" >Virginia</option> </select> </div> <div id="rn_TextInput_26" class="rn_TextInput rn_Input rn_Hidden"> <div id="rn_TextInput_26_LabelContainer"> <label for="rn_TextInput_26_Incident.CustomFields.c.metro_access_customer_id" id="rn_TextInput_26_Label" class="rn_Label"> MetroAccess Id </label> </div> <input type="text" id="rn_TextInput_26_Incident.CustomFields.c.metro_access_customer_id" name="Incident.CustomFields.c.metro_access_customer_id" class="rn_Text" maxlength='20' /> </div> <div id="rn_TextInput_28" class="rn_TextInput rn_Input rn_Hidden"> <div id="rn_TextInput_28_LabelContainer"> <label for="rn_TextInput_28_Incident.CustomFields.c.metro_access_vehicle_number" id="rn_TextInput_28_Label" class="rn_Label"> MetroAccess Vehicle Number </label> </div> <input type="text" id="rn_TextInput_28_Incident.CustomFields.c.metro_access_vehicle_number" name="Incident.CustomFields.c.metro_access_vehicle_number" class="rn_Text" maxlength='10' /> </div>  <div id="rn_TextInput_30" class="rn_TextInput rn_Input"> <div id="rn_TextInput_30_LabelContainer"> <label for="rn_TextInput_30_Incident.Threads" id="rn_TextInput_30_Label" class="rn_Label"> Comment <span class="rn_Required" aria-label="Required"> *</span> </label> </div> <textarea id="rn_TextInput_30_Incident.Threads" class="rn_TextArea" rows="7" cols="60" name="Incident.Threads" maxlength='1048576' required></textarea> </div> <div id="rn_FileAttachmentUpload_31" class="rn_FileAttachmentUpload rn_Input"> <div id="rn_FileAttachmentUpload_31_LabelContainer"> <label for="rn_FileAttachmentUpload_31_FileInput" id="rn_FileAttachmentUpload_31_Label">Attach Files (Photos, Videos, etc.) </label> </div> <input name="file" id="rn_FileAttachmentUpload_31_FileInput" type="file" aria-labelledby="rn_FileAttachmentUpload_31_Label"/> <img id="rn_FileAttachmentUpload_31_LoadingIcon" class="rn_Hidden" alt="Loading" src="images/indicator.gif" /> <span id="rn_FileAttachmentUpload_31_StatusMessage" aria-label="Status"></span> <span id="rn_FileAttachmentUpload_31_ErrorMessage"></span> </div> <div style="display: none;"> <div id="rn_SelectionInput_33" class="rn_SelectionInput rn_Input"> <div id="rn_SelectionInput_33_LabelContainer"> <label for="rn_SelectionInput_33_Incident.CustomFields.c.wmata_source" id="rn_SelectionInput_33_Label" class="rn_Label">WMATA Source <span class="rn_Required" aria-label="Required"> *</span> </label> </div> <select id="rn_SelectionInput_33_Incident.CustomFields.c.wmata_source" name="Incident.CustomFields.c.wmata_source"> <option value="">--</option> <option value="7" >Board of Directors</option> <option value="260" >Chat</option> <option value="8" >Comment Card</option> <option value="434" >eFax</option> <option value="9" selected="selected">Email</option> <option value="10" >Employee Feedback</option> <option value="11" >General Manager</option> <option value="334" >General Manager Letter</option> <option value="12" >Letter</option> <option value="14" >Phone</option> <option value="16" >Public Meeting</option> <option value="15" >Social Media</option> <option value="13" >Walk In</option> </select> </div> <div id="rn_SelectionInput_35" class="rn_SelectionInput rn_Input"> <div id="rn_SelectionInput_35_LabelContainer"> <label for="rn_SelectionInput_35_Incident.CustomFields.c.incident_type" id="rn_SelectionInput_35_Label" class="rn_Label">Incident Type <span class="rn_Required" aria-label="Required"> *</span> </label> </div> <select id="rn_SelectionInput_35_Incident.CustomFields.c.incident_type" name="Incident.CustomFields.c.incident_type"> <option value="">--</option> <option value="225" selected="selected">Standard</option> <option value="226" >Lost Item Report</option> <option value="227" >Found Item Report</option> </select> </div> </div> <h3>Contact Information</h3> <div id="rn_TextInput_37" class="rn_TextInput rn_Input"> <div id="rn_TextInput_37_LabelContainer"> <label for="rn_TextInput_37_Contact.Name.First" id="rn_TextInput_37_Label" class="rn_Label"> First Name <span class="rn_Required" aria-label="Required"> *</span> </label> </div> <input type="text" id="rn_TextInput_37_Contact.Name.First" name="Contact.Name.First" class="rn_Text" maxlength='80' required /> </div> <div id="rn_TextInput_39" class="rn_TextInput rn_Input"> <div id="rn_TextInput_39_LabelContainer"> <label for="rn_TextInput_39_Contact.Name.Last" id="rn_TextInput_39_Label" class="rn_Label"> Last Name <span class="rn_Required" aria-label="Required"> *</span> </label> </div> <input type="text" id="rn_TextInput_39_Contact.Name.Last" name="Contact.Name.Last" class="rn_Text" maxlength='80' required /> </div> <div id="rn_TextInput_41" class="rn_TextInput rn_Input"> <div id="rn_TextInput_41_LabelContainer"> <label for="rn_TextInput_41_Contact.Emails.PRIMARY.Address" id="rn_TextInput_41_Label" class="rn_Label"> Email Address <span class="rn_Required" aria-label="Required"> *</span> </label> </div> <input type="email" id="rn_TextInput_41_Contact.Emails.PRIMARY.Address" 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active-trail"> <a href="/app/home" class="active">Customer Comment Form</a> </li> <li class="leaf"> <a href="/app/ask_lnf" >Report a Lost Item</a> </li>   </ul> </div> </div>  <div class="subscribe sidebar-item"> </div> </aside> </div>  </div>  </div>   <footer> <div class="footer-nav-wrapper"> <div class="footer-nav"> <div class="logo"> <a href="https://www.wmata.com"><img src="/euf/assets/wmata/images/logo.png" alt="Metro"></a> </div> <div class="col-wrapper"> <div class="footer-col"> <ul> <li class="header"><a href="https://wmata.com/links.cfm#transit">TRANSIT INFORMATION</a></li> </ul> </div> <div class="footer-col"> <ul> <li class="header"><a href="https://wmata.com/links.cfm#report">REPORT ISSUES</a></li> </ul> </div> <div class="footer-col"> <ul> <li class="header"><a href="https://wmata.com/links.cfm#wmata">WMATA INFORMATION</a></li> </ul> </div> </div>  </div>  </div>  <div class="footer-contact-wrapper"> <div class="footer-contact"> <div class="col-wrapper"> <div 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