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regions</a></li> <li class="supLeftNavArticle"><a class="supLeftNavLink" data-bi-slot="10" href="https://support-microsoft-com.translate.goog/en-us/account-billing/getting-personal-rewards-points-for-work-searches-c66effb9-02e6-49c0-89e1-ae4d8644e6f7?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB">Personal Rewards at work</a></li> <li class="supLeftNavArticle"><a class="supLeftNavLink" data-bi-slot="11" href="https://support-microsoft-com.translate.goog/en-us/topic/rewards-on-xbox-ed02e2d4-bdaa-4ac6-8959-39dca73d24db?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB">Rewards on Xbox</a></li> <li class="supLeftNavArticle"><a class="supLeftNavLink" data-bi-slot="12" href="https://support-microsoft-com.translate.goog/en-us/topic/getting-the-most-out-of-microsoft-rewards-d8287eb3-c1ad-4510-b8c6-559ea4d781dc?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB">Best practices</a></li> <li class="supLeftNavArticle"><a class="supLeftNavLink" data-bi-slot="13" href="https://support-microsoft-com.translate.goog/en-us/topic/limiting-your-searches-439be015-897e-4a5f-ae01-b3aff4ea2404?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB">Search limitations</a></li> </ul> </div> </div> <main id="supArticleContent" class="col-3-5 supLeftNavArticleContent" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Learn about Microsoft Rewards</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"> <summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Microsoft account</span> <span class="appliesToItem">Microsoft account dashboard</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"> <section class="ocpIntroduction"> <p>To start enjoying Microsoft Rewards, you just need a Microsoft account. </p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>If you don't have one, <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://signup.live.com/signup" target="_blank" class="ocpExternalLink" data-bi-type="anchor">create a Microsoft account</a> for free. If you were previously a Bing Rewards member, your account transitioned automatically to Microsoft Rewards. </p> </div> <p>Microsoft Rewards doesn鈥檛 ask for a commitment or fees - it's included in your Microsoft account - head to the Rewards page, sign in and start exploring.</p> <p>As your points rack up, so do your opportunities to get great rewards. We make it simple to track progress toward anything you鈥檝e got your eye on, including gift cards, sweepstakes, and donations to charity.</p> <p>Check out the Rewards dashboard and have fun!</p> <p><a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://rewards.microsoft.com" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Open Rewards dashboard</a></p> <p><a href="https://support-microsoft-com.translate.goog/en-us/account-billing/microsoft-rewards-regions-9795ec47-c0f4-a33e-aede-738903359d63?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Find out if Microsoft Rewards is available in your region or language</a></p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>Buying items from the Microsoft Store on Xbox or searching on Bing.com may not earn points in all countries/regions.</p> </div> </section> <section aria-labelledby="ID0ED0FB0" class="ocpSection"> <h2 id="ID0ED0FB0" class="">Frequently Asked Questions</h2> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0DB0-button" aria-controls="ID0E0DB0-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How do I get a gift card code? </div></button></h2> <div class="ocpebw" id="ID0E0DB0-panel" aria-labelledby="ID0E0DB0-button" role="region"> <div class="ocpExpandoBody"> <p>In order to obtain the details of your reward, please go to your <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://rewards.microsoft.com/redeem/orderhistory?redref%3Damc" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Order History</a> and scan through the list of your orders. Look for the reward in question and at the far-right, click the Order Details button to get your redemption code or link. Select <b class="ocpUI">Resend</b> if you want a copy of your confirmation email and/or select <b class="ocpUI">Order Details</b> if you want to get the details of your reward. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0BB0-button" aria-controls="ID0E0BB0-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Why is it not allowing me to redeem my Microsoft Rewards points? </div></button></h2> <div class="ocpebw" id="ID0E0BB0-panel" aria-labelledby="ID0E0BB0-button" role="region"> <div class="ocpExpandoBody"> <p>Ensure you are not attempting to redeem Microsoft Reward points while using a VoIP phone number, using a VPN or entering the wrong code, or reached the maximum of allowed usages on a single phone number. To learn more about what might be preventing you from redeeming your points please see <a href="https://support-microsoft-com.translate.goog/en-us/account-billing/how-to-redeem-microsoft-rewards-points-52f5f51f-38ed-3a9b-b6e1-8308dd49a3c3?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">How to redeem Microsoft Rewards points</a> article. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E6-button" aria-controls="ID0E6-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Are there age restrictions to participating in Microsoft Rewards? </div></button></h2> <div class="ocpebw" id="ID0E6-panel" aria-labelledby="ID0E6-button" role="region"> <div class="ocpExpandoBody"> <p>If you're under age 13 (or child age in your country or region), your parent/legal guardian will need to give consent at the time you create your Microsoft account. Learn more about <a href="https://support-microsoft-com.translate.goog/en-us/account-billing/managing-parental-consent-c6951746-8ee5-8461-0809-fbd755cd902e?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">parental consent</a>.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E4-button" aria-controls="ID0E4-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> What does the Microsoft Rewards Level 2 status get me? </div></button></h2> <div class="ocpebw" id="ID0E4-panel" aria-labelledby="ID0E4-button" role="region"> <div class="ocpExpandoBody"> <p>Level 2 members can earn more points on Bing, earn points at the Microsoft Store, save on reward redemptions, and get access to exclusive offers. Remember to check your Rewards page for current offers as well as your Region for current redemption and earning rate. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E2-button" aria-controls="ID0E2-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Why am I not earning points for my searches? </div></button></h2> <div class="ocpebw" id="ID0E2-panel" aria-labelledby="ID0E2-button" role="region"> <div class="ocpExpandoBody"> <p>There are a few reasons why you are not earning points for your searches: </p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Your Give Mode is on. See <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://www.microsoft.com/en-us/rewards/give-mode-faq?rtc%3D1" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Give with Bing FAQ</a> for more details.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>You are logged in to a different account or the browser data is not syncing with the Rewards database data.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Your PC/mobile counter has been maximized, additional searches will not be credited until the counter resets.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Queries are entered by a bot, macro, or other automated means of any kind.</p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>You appear to be attempting to earn points from outside of your current market, which is a violation of <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://www.microsoft.com/en-us/servicesagreement/" target="_blank" class="ocpExternalLink" data-bi-type="anchor">program policy</a>.</p> <meta itemprop="position" content="5"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EZ-button" aria-controls="ID0EZ-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Why did my streak reset back to zero? </div></button></h2> <div class="ocpebw" id="ID0EZ-panel" aria-labelledby="ID0EZ-button" role="region"> <div class="ocpExpandoBody"> <p>There are a few reasons why your streak was reset: </p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Daily sets were not completed on time</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Used a VPN or a device with a different time zone, as streaks are based on your device's time zone. Using a different time setting may cause the system to not recognize your streak.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>You are logged in to a different account. Once completed, the daily set will display a green checkmark.</p> <meta itemprop="position" content="3"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EX-button" aria-controls="ID0EX-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How do I earn points with Bing? </div></button></h2> <div class="ocpebw" id="ID0EX-panel" aria-labelledby="ID0EX-button" role="region"> <div class="ocpExpandoBody"> <p>It's easy to earn your way toward great Microsoft Rewards with Bing, just start searching. Level 1 members can earn points for up to 10 searches each day and Level 2 members can earn points for up to 30 searches per day. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EV-button" aria-controls="ID0EV-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Why is my balance not updating? </div></button></h2> <div class="ocpebw" id="ID0EV-panel" aria-labelledby="ID0EV-button" role="region"> <div class="ocpExpandoBody"> <p>There are a few reasons why your balance is not updating: </p> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Your Give Mode is on (see <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://www.microsoft.com/en-us/rewards/give-mode-faq?rtc%3D1" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Give with Bing FAQ</a> for more details)</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>You are logged in to a different account or the browser data is not syncing with the Rewards database data.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>You appear to be attempting to earn points from outside of your current market, which is a violation of program policy.</p> <meta itemprop="position" content="3"></li> </ul> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ET-button" aria-controls="ID0ET-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Why am I seeing a different balance in my dashboard? </div></button></h2> <div class="ocpebw" id="ID0ET-panel" aria-labelledby="ID0ET-button" role="region"> <div class="ocpExpandoBody"> <p>Your Give Mode might be on. See <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://www.microsoft.com/en-us/rewards/give-mode-faq?rtc%3D1" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Give with Bing FAQ</a> for more details. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ER-button" aria-controls="ID0ER-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> What is SMS Verification? </div></button></h2> <div class="ocpebw" id="ID0ER-panel" aria-labelledby="ID0ER-button" role="region"> <div class="ocpExpandoBody"> <p>We ask for your phone number when you join and, occasionally, when you redeem points for a reward. You'll need a mobile phone or landline number. For help, read <a href="https://support-microsoft-com.translate.goog/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Troubleshooting verification code issues</a></p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li><p>This requirement is outlined in the <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://www.microsoft.com/en-us/servicesagreement/" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft Services Agreement</a>. </p></li> <li><p>Voice over IP (VoIP) phone numbers are not permitted. </p></li> </ul> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EP-button" aria-controls="ID0EP-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> What should I do when my redemption code is invalid? </div></button></h2> <div class="ocpebw" id="ID0EP-panel" aria-labelledby="ID0EP-button" role="region"> <div class="ocpExpandoBody"> <p>Ensure you are checking that you are providing the correct code or redemption link. If you continue to experience the problem go to <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://go.microsoft.com/fwlink/?linkid%3D2297822" target="_blank" class="ocpExternalLink" data-bi-type="anchor">cannot redeem a code</a>.</p> <p></p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b>For a non-Microsoft branded gift card, contact <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://rewards.bing.com/support" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft Rewards Customer Support</a>.</p> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EN-button" aria-controls="ID0EN-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Why was my purchase / order cancelled? </div></button></h2> <div class="ocpebw" id="ID0EN-panel" aria-labelledby="ID0EN-button" role="region"> <div class="ocpExpandoBody"> <p>Your purchase / order might have been cancelled for several reasons due to using a VoIP phone number, using a VPN or redeeming reward points in multiple regions. To learn more about what might be preventing you from redeeming your points please see <a href="https://support-microsoft-com.translate.goog/en-us/topic/track-my-microsoft-rewards-orders-24749927-b7f4-759f-ed83-d76a92a97431?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Track my Microsoft Rewards orders</a> article. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EL-button" aria-controls="ID0EL-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How do I earn points for shopping at the Microsoft Store on Windows? </div></button></h2> <div class="ocpebw" id="ID0EL-panel" aria-labelledby="ID0EL-button" role="region"> <div class="ocpExpandoBody"> <p>Just make sure you鈥檙e signed in with the Microsoft account associated with your rewards account when you buy content. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJ-button" aria-controls="ID0EJ-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> What is direct deposit? </div></button></h2> <div class="ocpebw" id="ID0EJ-panel" aria-labelledby="ID0EJ-button" role="region"> <div class="ocpExpandoBody"> <p>Microsoft and Xbox Gift Cards redeemed using your Microsoft Rewards points are directly deposited to your Microsoft account balance. Funds acquired this way are considered as promotional balance. Any promotional balance in a Microsoft account is subject to expiration as set forth in the <a href="https://support-microsoft-com.translate.goog/en-us/account-billing/microsoft-gift-cards-terms-and-conditions-94295a5a-a0bb-070e-1d15-2145344b741d?_x_tr_sl=pl&_x_tr_tl=cs&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">terms and conditions</a> of the promotion. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EH-button" aria-controls="ID0EH-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Why am I not seeing any sweepstakes winners? </div></button></h2> <div class="ocpebw" id="ID0EH-panel" aria-labelledby="ID0EH-button" role="region"> <div class="ocpExpandoBody"> <p>You can see the results of each sweepstake at <a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://rewards.microsoft.com/redeem/winners" target="_blank" class="ocpExternalLink" data-bi-type="anchor">https://rewards.microsoft.com/redeem/winners</a>. More details and full terms and conditions are listed on each sweepstake鈥檚 page. </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EF-button" aria-controls="ID0EF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How can I opt out of Microsoft Rewards? </div></button></h2> <div class="ocpebw" id="ID0EF-panel" aria-labelledby="ID0EF-button" role="region"> <div class="ocpExpandoBody"> <p>If you don't wish to participate in the Microsoft Rewards program, follow the instructions on the opt out page.</p> <p><a href="https://translate.google.com/website?sl=pl&tl=cs&hl=en-GB&u=https://rewards.microsoft.com/optout" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Opt out</a></p> <p>Know that if you opt out, you'll lose all of your available points. 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