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3 ways savvy marketers will use data in 2024

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40.203235 70 38.203563 70 36 L 70 35 L 69.796875 35 C 69.282076 31.084164 66.052768 28 62 28 z M 18 30 C 21.326874 30 24 32.673126 24 36 C 24 39.326874 21.326874 42 18 42 C 14.673126 42 12 39.326874 12 36 C 12 32.673126 14.673126 30 18 30 z M 62 30 C 65.326874 30 68 32.673126 68 36 C 68 39.326874 65.326874 42 62 42 C 58.673126 42 56 39.326874 56 36 C 56 35.79207 56.010859 35.587095 56.03125 35.384766 C 56.337112 32.349828 58.881056 30 62 30 z M 40 35 C 35.041484 35 31 39.041484 31 44 C 31 48.958516 35.041484 53 40 53 C 44.958516 53 49 48.958516 49 44 L 49 43 L 48.796875 43 C 48.275261 38.532432 44.604108 35 40 35 z M 40 37 C 43.877484 37 47 40.122516 47 44 C 47 47.877484 43.877484 51 40 51 C 36.122516 51 33 47.877484 33 44 C 33 40.122516 36.122516 37 40 37 z M 18 46 C 10.306206 46 4 52.306206 4 60 L 4 64 L 26.269531 64 C 25.457834 65.84109 25 67.868987 25 70 L 25 74 L 55 74 L 55 71 L 55 70 C 55 67.868987 54.542166 65.84109 53.730469 64 L 76 64 L 76 60 C 76 52.306206 69.693794 46 62 46 C 55.158556 46 49.446319 50.988522 48.257812 57.503906 C 45.884282 55.926028 43.045242 55 40 55 C 36.954758 55 34.115718 55.926028 31.742188 57.503906 C 30.553681 50.988522 24.841444 46 18 46 z M 18 48 C 24.245162 48 29.37815 52.832416 29.921875 58.941406 C 28.934708 59.842395 28.067924 60.868215 27.347656 62 L 6 62 L 6 60 C 6 53.397794 11.397794 48 18 48 z M 62 48 C 68.602206 48 74 53.397794 74 60 L 74 62 L 52.652344 62 C 51.932076 60.868215 51.065292 59.842395 50.078125 58.941406 C 50.62185 52.832416 55.754838 48 62 48 z M 40 57 C 47.153388 57 53 62.846612 53 70 L 53 72 L 27 72 L 27 70 C 27 62.846612 32.846612 57 40 57 z M 8 58 C 7.449 58 7 58.449 7 59 C 7 59.551 7.449 60 8 60 C 8.551 60 9 59.551 9 59 C 9 58.449 8.551 58 8 58 z M 12 58 C 11.449 58 11 58.449 11 59 C 11 59.551 11.449 60 12 60 C 12.551 60 13 59.551 13 59 C 13 58.449 12.551 58 12 58 z M 16 58 C 15.449 58 15 58.449 15 59 C 15 59.551 15.449 60 16 60 C 16.551 60 17 59.551 17 59 C 17 58.449 16.551 58 16 58 z M 20 58 C 19.449 58 19 58.449 19 59 C 19 59.551 19.449 60 20 60 C 20.551 60 21 59.551 21 59 C 21 58.449 20.551 58 20 58 z M 24 58 C 23.449 58 23 58.449 23 59 C 23 59.551 23.449 60 24 60 C 24.551 60 25 59.551 25 59 C 25 58.449 24.551 58 24 58 z M 28 58 C 27.449 58 27 58.449 27 59 C 27 59.551 27.449 60 28 60 C 28.551 60 29 59.551 29 59 C 29 58.449 28.551 58 28 58 z M 52 58 C 51.449 58 51 58.449 51 59 C 51 59.551 51.449 60 52 60 C 52.551 60 53 59.551 53 59 C 53 58.449 52.551 58 52 58 z M 56 58 C 55.449 58 55 58.449 55 59 C 55 59.551 55.449 60 56 60 C 56.551 60 57 59.551 57 59 C 57 58.449 56.551 58 56 58 z M 60 58 C 59.449 58 59 58.449 59 59 C 59 59.551 59.449 60 60 60 C 60.551 60 61 59.551 61 59 C 61 58.449 60.551 58 60 58 z M 64 58 C 63.449 58 63 58.449 63 59 C 63 59.551 63.449 60 64 60 C 64.551 60 65 59.551 65 59 C 65 58.449 64.551 58 64 58 z M 68 58 C 67.449 58 67 58.449 67 59 C 67 59.551 67.449 60 68 60 C 68.551 60 69 59.551 69 59 C 69 58.449 68.551 58 68 58 z M 72 58 C 71.449 58 71 58.449 71 59 C 71 59.551 71.449 60 72 60 C 72.551 60 73 59.551 73 59 C 73 58.449 72.551 58 72 58 z M 30 68 C 29.449 68 29 68.449 29 69 C 29 69.551 29.449 70 30 70 C 30.551 70 31 69.551 31 69 C 31 68.449 30.551 68 30 68 z M 34 68 C 33.449 68 33 68.449 33 69 C 33 69.551 33.449 70 34 70 C 34.551 70 35 69.551 35 69 C 35 68.449 34.551 68 34 68 z M 38 68 C 37.449 68 37 68.449 37 69 C 37 69.551 37.449 70 38 70 C 38.551 70 39 69.551 39 69 C 39 68.449 38.551 68 38 68 z M 42 68 C 41.449 68 41 68.449 41 69 C 41 69.551 41.449 70 42 70 C 42.551 70 43 69.551 43 69 C 43 68.449 42.551 68 42 68 z M 46 68 C 45.449 68 45 68.449 45 69 C 45 69.551 45.449 70 46 70 C 46.551 70 47 69.551 47 69 C 47 68.449 46.551 68 46 68 z M 50 68 C 49.449 68 49 68.449 49 69 C 49 69.551 49.449 70 50 70 C 50.551 70 51 69.551 51 69 C 51 68.449 50.551 68 50 68 z"/></svg></a> <a href="https://feedly.com/i/subscription/feed/https://cmoalliance.io/rss/ " title="RSS" target="_blank" rel="noopener"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24"><circle cx="6.18" cy="17.82" r="2.18"/><path d="M4 4.44v2.83c7.03 0 12.73 5.7 12.73 12.73h2.83c0-8.59-6.97-15.56-15.56-15.56zm0 5.66v2.83c3.9 0 7.07 3.17 7.07 7.07h2.83c0-5.47-4.43-9.9-9.9-9.9z"/></svg> </a> </div> <main id="site-main" class="site-main outer site-main-post has-post-image"> <div class="feature-post-wrapper"> <article class="post-full post tag-data tag-ai tag-tech tag-consumer-insights "> <section class="post-full-content Data &amp; Analytics"> <header class="post-full-header"> <div class="post-full-header-wrapper"> <section class="post-full-meta"> <time class="post-full-meta-date" datetime=" 2023-12-05">5 December 2023</time> <span class="reading-time">6 min read</span> </section> <h1 class="post-full-title">3 ways savvy marketers will use data in 2024</h1> <section class="post-full-meta"> <a href="/tag/data/">Data &amp; Analytics</a> </section> <div class="post-author-with-linkedin-wrapper"> <div class="post-author-wrapper"> <section class="post-full-authors"> <section class="author-card"> <a href="/author/natalia/"> <img class="author-profile-image" src="/content/images/size/w300/2023/12/Natalia-Dykyj.jpeg" alt="Natalia Dykyj" /> <section class="author-card-content"> <h4 class="author-card-name">Natalia Dykyj</h4> <div class="post-full-footer-right"> <div class="author-card-button">Read More</div> </div> </section> </a> </section> </section> </div> <div class="post-linkedin-wrapper"> <script src="https://platform.linkedin.com/in.js" type="text/javascript"> lang: en_US</script> <script type="IN/FollowCompany" data-id="71268213" data-counter="bottom"></script> </div> </div> </div> <div class="post-full-image" style="background-image: url(/content/images/2023/12/data-meta.png);"> </div> </header> <div class="post-content"> <aside class="toc-container"> </aside> <p>As customer expectations continue to evolve, brands need to up their game if they want to surprise and delight. It's time for a fresh approach to meet today's demands.&nbsp;</p><p>Marketers want to connect with customers in a way that wows them – real-time updates to their loyalty points, a coupon delivered via text 10 minutes after they abandoned their cart on a desktop, a snow-day closure alert at the local branch of their megastore – but the technology used to accomplish this often gets in the way.</p><p>Perhaps not surprisingly, half of the respondents in a <a href="https://messagegears.com/resources/whitepapers/consumer-expectations/?ref=cmoalliance.com"><u>recent survey</u></a> on consumer expectations by MessageGears said that they are annoyed when brands send generic messages, and over 75% said they will unsubscribe from brands that send too many irrelevant messages. Meanwhile, 87% feel that less than half of the brand marketing messages they get are personalized.</p><p>We’ve talked about big data, deep analytics, and fancy marketing technology for years. The concept of using data to drive successful marketing strategies and customer experiences is something businesses – and their customers – take for granted as a table-stakes requirement.</p><p>Yet, marketers continue to struggle to leverage all (or even most) of the insights that their brand is collecting about customers. So where’s the disconnect?</p><p>Here are three key things that we’re seeing the savviest of consumer marketers do for better customer connections – and that other marketing pros should consider as we move into 2024.</p><figure class="kg-card kg-bookmark-card"><a class="kg-bookmark-container" href="https://www.cmoalliance.com/patrick-reynolds-ama-first-party-data-priorities-and-business-agility/"><div class="kg-bookmark-content"><div class="kg-bookmark-title">Patrick Reynolds AMA: First-party data priorities and business agility</div><div class="kg-bookmark-description">We’ve pulled together some of the biggest insights from Patrick’s AMA on everything from preparing for the end of third-party cookies, to the state of PPC in a first-party data-centric world.</div><div class="kg-bookmark-metadata"><img class="kg-bookmark-icon" src="https://www.cmoalliance.com/content/images/size/w256h256/2021/02/CMO_Alliance-Colour-Logomark_tiny.png" alt=""><span class="kg-bookmark-author">CMO Alliance</span><span class="kg-bookmark-publisher">Patrick Reynolds</span></div></div><div class="kg-bookmark-thumbnail"><img src="https://www.cmoalliance.com/content/images/2023/10/data-stream-image.png" alt=""></div></a></figure><h2 id="1-they-don%E2%80%99t-just-use-some-of-their-data-%E2%80%93-they-use-all-of-it">1. They don’t just use some of their data – they use <em>all</em> of it.</h2><p>The biggest consumer brands have <em>millions</em> of customers – and a regularly growing number of data points about each one.</p><p>Many marketers only work with a portion of their customer data. They likely begin their campaigns by asking their IT team to pull a handful of fields that they <em>think</em> will be relevant for their campaign (like a last purchase or the state the customer lives in) – and that's all that gets synced into their martech platform.</p><p>However, the savviest consumer marketers have realized that they can no longer ignore subsets of their data. The most sophisticated consumer brands utilize <em>every</em> data point to craft exceptional customer experiences that generate tangible business value. For example, on top of pulling data fields like last purchase and state, the best brands have context around the time of day the purchase was made, browser history, purchase channel, customer loyalty, and more to get a much fuller picture of customer data.</p><p>With direct access to the full data set, marketers can also automatically send messages to customers on their preferred channel at their preferred time. Within a single campaign, an SMS text promoting a seasonal milkshake can be sent to one customer, while another receives an email with a coupon for a free sandwich, and yet another gets an in-store push notification highlighting a festive new cookie.&nbsp;</p><p>This is one of the fundamental reasons so many enterprises are moving to a data warehouse approach, bringing all data sources into a single place. When marketers have access to all of their customer data, it unlocks endless new opportunities for compelling campaigns and experiences in real time. That’s a sharp contrast to only being able to use certain subsets of your data, which may already be outdated or only capture certain aspects of the customer’s behavior and interactions.</p><h2 id="2-they%E2%80%99re-using-powerful-standalone-bi-tools">2. They’re using powerful, standalone BI tools.</h2><p>As martech platforms have matured, some have taken a “Swiss Army Knife” approach to features, rolling up as many tools as possible into a single martech platform – rather than focusing on the individual tools that do the work best. And in some cases, that’s a good approach! In-platform analytics is a great example of where this often falls short, though. The need for a separate data analysis tool can be extremely valuable for enterprise marketing teams.</p><p>The experts already understand this – and they’re using standalone BI tools for macro and micro data analytics and visualization.&nbsp;</p><p>These tools were built specifically for that purpose and can integrate with their entire martech stack – or better yet, with their data warehouse. BI tools like Looker or Tableau, for example, give you much more powerful analytics, insights, and visualizations than less robust tools built into some marketing platforms.&nbsp;</p><p>This enables far deeper and more creative insights from your data, which in turn leads to richer marketing strategies and customer experiences that would otherwise be missed.</p><h2 id="3-they%E2%80%99re-taking-segmentation-to-the-next-level-with-ai">3. They’re taking segmentation to the next level with AI.&nbsp;</h2><p>Everyone – literally, it seems – is talking about <a href="https://www.cmoalliance.com/how-to-use-ai-in-todays-modern-marketing-world/" rel="noreferrer">artificial intelligence these days</a>. And that excitement is well-founded – the possibilities of a maturing AI ecosystem for marketers are virtually limitless at this point.</p><p>Savvy marketers are already looking to <a href="https://www.productmarketingalliance.com/how-ai-will-take-your-b2b-marketing-to-the-next-level/?ref=cmoalliance.com" rel="noreferrer">leverage AI in practical ways</a> today to unlock greater value from their data and their marketing strategies.</p><p>While <a href="https://www.cmoalliance.com/chatgpt-killer-content-or-content-killer/" rel="noreferrer">generative AI</a> (think ChatGPT or Bing’s Image Creator) gets most of the attention, predictive AI arguably has the biggest opportunity to impact marketing revenue. By leveraging the historical and real-time data you already have from your customers, you can use predictive AI models to forecast future behavior. You can then create powerful marketing campaigns that specifically target those actions and desired actions.&nbsp;</p><p>Innovative marketers are actively applying predictive intelligence to their data to enhance decision-making within their segmentation, for example. This is where the ability for brands to use <em>all</em> of their data in one central place comes into focus, as a foundation for practical applications of AI-driven insights within marketing strategies.</p><p>Here’s an increasingly sought-after use case that illustrates how advanced marketers are already using AI: robust retention campaigns that target high-value customers who appear likely to churn.</p><p>These aren’t your run-of-the-mill win-back campaigns. Instead, because savvy marketers are working with their entire data set, they can simultaneously apply multiple different predictive models to optimize campaigns, identifying not only customers who are likely to churn but also segmented by lifetime value – and then delivering a personalized experience to each one on their preferred channel at their optimal day and time.</p><p>Similarly, savvy marketers are activating other predictive models too – like driving repeat business and loyalty by identifying when someone is likely to make a second purchase or fueling highly personalized product recommendations based on the customer’s complete data profile.</p><p>What’s certain with AI – as with data-driven marketing strategies more broadly – is that the best marketers won’t rest on their laurels. They’re constantly experimenting and optimizing to stay ahead of the competition.</p><figure class="kg-card kg-bookmark-card"><a class="kg-bookmark-container" href="https://www.cmoalliance.com/can-ai-unlock-your-brands-humanity/"><div class="kg-bookmark-content"><div class="kg-bookmark-title">Can AI unlock your brand’s humanity?</div><div class="kg-bookmark-description">Having witnessed firsthand the profound shifts in the industry, I’ve come to realize that while AI holds transformative promise, the heart of marketing still lies in the people, their ideas, and their strategic thinking.</div><div class="kg-bookmark-metadata"><img class="kg-bookmark-icon" src="https://www.cmoalliance.com/content/images/size/w256h256/2021/02/CMO_Alliance-Colour-Logomark_tiny.png" alt=""><span class="kg-bookmark-author">CMO Alliance</span><span class="kg-bookmark-publisher">Jason Hemingway</span></div></div><div class="kg-bookmark-thumbnail"><img src="https://www.cmoalliance.com/content/images/2023/09/ai-robot-playing-piano.png" alt=""></div></a></figure><p>In 2024, leading consumer brands must leverage their comprehensive databases to create exceptional customer experiences. The key lies in utilizing deep insights and predictive intelligence derived from data to drive decision-making. Marketers equipped with a holistic view of customer data will then be able to execute strategies that incorporate true surprise-and-delight moments, emerging as the ones to watch this year. </p><hr><p><strong>Effective data collection and usage is going to be even more important in 2024. Make sure you're prepared by tapping into the know-how of a global network of marketing leaders in the CMO Alliance Community Slack channel. </strong></p><p><a href="https://www.cmoalliance.com/join-the-community/" rel="noreferrer"><strong>Join now for free and access the genius of CMOs from around the world!</strong></a></p> <!--kg-card-begin: html--> <a href="https://www.cmoalliance.com/join-the-community/?utm_source=article&utm_medium=banner&utm_campaign=community-ad"> <img src="https://www.cmoalliance.com/content/images/2021/03/CMO-Alliance-Community-ad.png"> </a> <!--kg-card-end: html--> </div> <aside class="post-upgrade-cta hidden-upgrade"> <div class="post-upgrade-cta-content"> <img src="/content/images/2024/07/android-chrome-192x192--1-.png" alt="CMO Alliance icon" class="site-logo" /> <h2>Like what you see? Then check out tonnes more.</h2> <p class="post-upgrade-cta-desc"> From exclusive content by industry experts and an ever-increasing bank of templates, to 100s of hours’ worth of presentations and mentors, our membership plans are packed with awesome sales enablement resources. </p> <div class="post-upgrade-buttons-wrapper"> <a class="button large primary" href="/#/portal/">Subscribe now</a> </div> </div> </aside> <aside class="post-upgrade-cta get-cert-cta" style="display:none;"> <div class="post-upgrade-cta-content"> <img src="/content/images/2024/07/android-chrome-192x192--1-.png" alt="CMO Alliance icon" class="site-logo" /> <h2>Get product marketing certified.</h2> <p class="post-upgrade-cta-desc"> PMMC™ unleashes product marketers’ potential. Lauded by leading lights like Facebook and HubSpot, it offers expert insights, priceless tuition, and awesome resources. No topic missed. No page unturned. </p> <div class="post-upgrade-buttons-wrapper"> <a class="button large primary" href="https://certified.productmarketingalliance.com/p/product-marketing-certified-core" target="_blank">Get certified</a> </div> </div> </aside> <section class="post-full-authors post-full-authors-with-bio"> <section class="author-card"> <div class="post-full-authors-content"> <p>Written by: </p> </div> <a href="/author/natalia/"> <img class="author-profile-image" src="/content/images/size/w300/2023/12/Natalia-Dykyj.jpeg" alt="Natalia Dykyj" /> <section class="author-card-content"> <h4 class="author-card-name">Natalia Dykyj</h4> <p>Natalia Dykyj is CMO of MessageGears. 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