Front Reviews: Pricing & Software Features 2024

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data-srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://reviews.financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload" width="15" height="15"> </a> </div> <div class="clearfix"></div> </div> </div> <div class="main-container"> <h1>Front Review</h1> <div class="review-page__content col col--75 col--sm"> <div id="product-info" class="review-page__product sticky-desktop "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__thumb"> <img width="440" height="180" src="https://financesonline.com/uploads/2022/05/Front-logo-1.png" class="attachment- size-" alt="Front" srcset="https://s.financesonline.com/uploads/2022/05/Front-logo-1.png 440w, https://s.financesonline.com/uploads/2022/05/Front-logo-1-300x123.png 300w, https://s.financesonline.com/uploads/2022/05/Front-logo-1-220x90.png 220w, https://s.financesonline.com/uploads/2022/05/Front-logo-1-93x38.png 93w, https://s.financesonline.com/uploads/2022/05/Front-logo-1-354x145.png 354w" sizes="(max-width: 440px) 100vw, 440px" /> </div> <div class="review-page__product__info"> <span class="product-details">Our score: <span class="score">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span class="product-details">User satisfaction: <span class="score">90%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <div class="clearfix"></div> <div class="stars stars--average hide-tablet"> <div class="stars__img"> <div class="stars__rating" style="width:98.1818%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.9/5 <a id="enable-user-review-tab" href="#user-review">(11 user reviews)</a></span> </div> </div> </div> <div id="product-info-sticky-mobile" class="review-page__product sticky "> <div class="review-page__product__close"> <span></span> <span></span> </div> <div class="review-page__product__info show-tablet"> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:98.1818%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="190" height="35"> </div> <span class="score">4.9/5 <a id="enable-user-review-tab" href="#user-review">(11 user reviews)</a></span> </div> </div> <div id="product-buttons" class="review-page__product__btns" style="visibility: hidden" data-product="40856" data-main-term="74" data-selected-term=""> </div> </div> <div class="clearfix"></div> <script> (function() { // dynamic scroll buttons const product_buttons_el = document.getElementById('product-buttons'); if(product_buttons_el) { const product_id = 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product_buttons_el.style.visibility = 'visible'; } } } request_buttons.send(); } })(); </script> <div id="fo-review-tabs" class="tabs apps"> <div class="review-page__tabs"> <div class="review-page__tabs__menu tabs-menu owl-carousel owl-theme"> <a class="review-page__tabs__menu__el tabs-tab-review active" href="#review-review">REVIEW</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#user-review">USER REVIEWS</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#pricing-details">PRICING DETAILS</a> <a class="review-page__tabs__menu__el tabs-tab normal-link " href="https://alternatives.financesonline.com/p/front/">FRONT ALTERNATIVES</a> <a class="review-page__tabs__menu__el tabs-tab-review" href="#integrations">INTEGRATIONS</a> </div> </div> <div class="tab-content"> <div class="review-page__tab-content main-tab flex-order"> <div id="review-toc" class="review-page__toc"> <ul> <li><a href="#what-is">What is Front?</a></li> <li><a href="#benefits">Front benefits</a></li> <li><a href="#features">Overview of Front features</a></li> <li><a href="#problems">What Problems Will Front Solve?</a></li> <li><a href="#pricing">Front pricing</a></li> <li><a href="#user-sat">User satisfaction</a></li> <li><a href="#video">Video</a></li> <li><a href="#screenshots">Screenshots</a></li> <li><a href="#technical">Technical details</a></li> <li><a href="#support">Support details</a></li> <li><a href="#user-rev">User reviews</a></li> </ul> </div> <div class="review-page__imgs content-visibility"> <img width="300" height="155" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Logo of Front" sizes="(max-width: 300px) 100vw, 300px" data-srcset="https://s.financesonline.com/uploads/2022/04/vp1b87ef76cbb87e3af56b246f01c5d856-300x155.png 300w, https://s.financesonline.com/uploads/2022/04/vp1b87ef76cbb87e3af56b246f01c5d856-232x120.png 232w, https://s.financesonline.com/uploads/2022/04/vp1b87ef76cbb87e3af56b246f01c5d856-93x48.png 93w, https://s.financesonline.com/uploads/2022/04/vp1b87ef76cbb87e3af56b246f01c5d856-281x145.png 281w, https://s.financesonline.com/uploads/2022/04/vp1b87ef76cbb87e3af56b246f01c5d856.png 600w" /> <a href="#" data-modal="#verified-quality" data-dynamic="yes" data-id="40856"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/seal-new.png" class="lazyload" alt="Verified Quality"> </a> </div> <div class="clearfix"></div> <div class="what-is content-visibility order-1 flex-order"> <div id="what-is" class="review-page__header"> <span class="rev-icon rev-icon--what-is"></span> <h3>What is Front?</h3> </div> <p>Front is a communication hub for building strong customer relationships. Front brings all messages into a single place and lets teams collaborate on them with ease — so replies never slip through the cracks.</p> <p>With Front, teams can build automations to cut down on manual work, get analytics on communication, and plug in their favorite apps to access data in their inboxes. Plus, Front looks and feels like email, so it’s simple to learn and use. More than 7,500 companies worldwide depend on Front to manage their communication.</p> <p><span style="font-weight: 400;">Front allows assigning internal dialog around external communication, which the customers cannot see. It also integrates with a number of existing software ranging from Github to Salesforce, making the communication more timely and responsive.</span></p> <a href="#" class="review-show-more what-is-show-more mb-show">Show More</a> </div> <div class="benefits content-visibility order-3 flex-order"> <div class="order-3"> <div id="benefits" class="review-page__header"> <span class="rev-icon rev-icon--benefits"></span> <h3>Overview of Front Benefits</h3> </div> <p>With Front, teams stay focused on the customer throughout every interaction. At scale, this increases revenue and retention, improves operational efficiency, and raises employee satisfaction all at once.</p> <p><strong>Increase revenue</strong></p> <p>When team processes are smooth and information is within reach, every teammate has the time to invest in personalized customer service, meaning no conversation or request falls through the cracks. With Front, teams see stronger customer retention, loyalty, and brand reputation.</p> <p><strong>Improve operational efficiency</strong></p> <p>Front brings all your data into one place and automates manual processes so your teams can focus elsewhere. Distributed teams efficiently share knowledge, and managers have every level of visibility to spot and improve issues.</p> <p><strong>Raise employee satisfaction</strong></p> <p>Front frees employees to focus on creativity, problem solving, and relationship building. With a modern interface that looks just like email, employees can ramp up and begin collaborating with ease. And when employees can manage workloads and enjoy the tools they use daily, they’re more satisfied with their jobs, which has a massive impact on operational efficiency and customer experience.</p> <a href="#" class="review-show-more benefits-show-more mb-show">Show More</a> </div> <div class="order-2"> <div id="features" class="review-page__header"> <span class="rev-icon rev-icon--features"></span> <h3>Overview of Front Features</h3> </div> <div class="review-page__features"> <ul class="review-page__features-list"> <li>Multi-Channel Messaging</li> <li>Live Chat</li> <li>Team Collaboration on Customer Messages</li> <li>Basic Automation</li> <li>CRM Integration</li> <li>Analytics</li> <li>Advanced Workflows</li> <li>Smart Rules</li> <li>User & Team Manageemnt</li> <li>Onboarding & Solution Design</li> <li>Change Management</li> <li>Security & Compliance</li> <li>Integrations with 3rd-Party Tools</li> </ul> </div> </div> </div> <div class="content-visibility order-8 flex-order"> <div class="review-page__gray"> <div id="problems" class="review-page__header"> <span class="rev-icon rev-icon--problems-solve"></span> <h3>What Problems Will Front Solve?</h3> </div> <p><strong>Problem 1:</strong> Distributed teams struggle to share/find the information they need to effectively communicate with customers.</p> <p><strong>Solution:</strong> With Front, customer communication isn’t impeded by complex processes or disconnected systems, and teams keep focused on customer needs.</p> <p><strong>Problem 2:</strong> The company struggles to improve operational efficiency without diluting the personal touch that customers deserve.</p> <p><strong>Solution:</strong> Front automates manual workflows and provides detailed analytics and insights to improve team performance and customer health.</p> <p><strong>Problem 3:</strong> Employees are so overwhelmed with messages, notifications, and disparate systems that internal collaboration and external communication struggle because of it.</p> <p><strong>Solution:</strong> Front frees employees to focus on creative problem solving and relationship building, which drives job satisfaction and has massive spillover into customer experience.</p> </div> </div> <div class="content-visibility order-9 full-width"> </div> <div class="content-visibility order-7"> <div class="review-page__gray"> <div class="review-page__header"> <span class="rev-icon rev-icon--top3"></span> <h3>Front Position In Our Categories</h3> </div> <p> Bearing in mind businesses have particular business-related requirements, it is sensible they avoid getting a one-size-fits-all, ”best” business application. Regardless, it is futile to pinpoint such application even among sought-after software products. The better thing to do would be to note down the varied essential aspects that entail consideration like major features, price plans, technical skill aptitude of the employees, organizational size, etc. The second step is, you should double down on your product research fully. Read some of these Front evaluations and check out the other software programs in your list in detail. Such well-rounded research can make sure you avoid mismatched applications and choose the one which offers all the features your business requires to achieve growth. </p> <p><strong>Position of Front in our main categories:</strong></p> <div class="review-page__main-cats"> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>50</span> </div> <p>Front is one of the <strong>top 50</strong> <a href="https://financesonline.com/c/communications-software/">Communications Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>50</span> </div> <p>Front is one of the <strong>50</strong> <a href="https://financesonline.com/c/customer-support-software/">Customer Support Software</a> products</p> </div> <div class="col col--50 col--mb"> <div class="review-page__pos"> <span>TOP</span> <span>50</span> </div> <p>Front is one of the <strong>top 50</strong> <a href="https://financesonline.com/c/help-desk-software/">Help Desk Software</a> products</p> </div> <div class="clearfix"></div> </div> <p>It is crucial to note that hardly any software in the Customer Support Software category will be an ideal solution able to fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few Front Customer Support Software reviews first as certain solutions may dominate only in a really small set of applications or be prepared with a really specific industry in mind. Others might function with an intention of being easy and intuitive and as a result lack complicated features welcomed by more experienced users. You can also find services that cater to a wide group of users and provide a complex feature toolbox, however this usually comes at a higher cost of such a solution. Make sure you're aware of your requirements so that you select a service that offers all the elements you search for.</p> </div></div> <div id="pricing-details" class="review-page__pricing-details tab-el order-2"> <div id="pricing" class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>How Much Does Front Cost?</h3> </div> <p><strong>Front Pricing Plans:</strong></p> <div class="review-page__scroll-box"> <div class="review-page__table"> <div class="review-page__table__row"> <span>Free Trial</span> <p><span class="icon icon--checked"></span></p> </div> <div class="review-page__table__row"> <span>Starter</span> <p>$19/user/month</p> </div> <div class="review-page__table__row"> <span>Growth</span> <p>$49/user/month</p> </div> <div class="review-page__table__row"> <span>Scale</span> <p>$99/user/month</p> </div> </div> </div> <a href="#" class="review-show-more pricing-show-more mb-show">Show More</a> <div class="review-page__tab-content pricing"> <div class="review-page__header"> <span class="rev-icon rev-icon--pricing-details"></span> <h3>What are Front pricing details?</h3> </div> <p><strong>Front Pricing Plans:</strong></p> <div class="review-page__plans"> <div> <p>Free Trial</p> <p><span class="icon icon--checked"></span></p> </div> <div> <p>Starter</p> <p>$19/user/month</p> </div> <div> <p>Growth</p> <p>$49/user/month</p> </div> <div> <p>Scale</p> <p>$99/user/month</p> </div> </div> <p>Front has built the plans that help you build stronger relationships:</p> <p> </p> <p><b>Starter</b> – $19/user per month (billed annually)</p> <p> </p> <ul> <li>Multi-channel messaging (excludes Voice)</li> <li>Live chat</li> <li>Team collaboration on customer messages</li> <li>Calendar and one-click meeting scheduling</li> <li>Basic automation</li> <li>Integrations with 3rd-party tools (excludes automation, communications, and custom plugins)</li> <li>Security & compliance</li> </ul> <p> </p> <p><b>Prime</b> – $49/user per month (billed annually)</p> <p>EVERYTHING IN STARTER, PLUS:</p> <p> </p> <ul> <li>CRM integration</li> <li>Analytics</li> <li>Advanced workflows</li> </ul> <p> </p> <p><b>Enterprise</b> – $99/user per month (billed annually)</p> <p>EVERYTHING IN PRIME, PLUS:</p> <p> </p> <ul> <li>Smart Rules</li> <li>User and team management</li> <li>Onboarding and solution design</li> <li>Change management</li> </ul> <p> </p> <p>The plans offered by Front require at least 2 users. We’re happy to talk you through what would work best for your business — just reach out at sales@frontapp.com.</p> </div> </div> <div class="content-visibility order-10"> <div class="review-page__gray"> <div id="user-sat" class="review-page__header"> <span class="rev-icon rev-icon--user-satisfaction"></span> <h3>User Satisfaction</h3> </div> <div class="review-page__mentions"> <div class="review-page__mentions-item"> <span class="icon icon--user-sat"></span> Positive Social Media Mentions <span class="count"> 67 </span> </div> <div class="review-page__mentions-item"> <span class="icon icon--user-sat reverse"></span> Negative Social Media Mentions <span class="count"> 5 </span> </div> </div> <p> <p>We realize that when you make a decision to get a Customer Support Software it’s vital not only to learn how professionals score it in their reviews, but also to check whether the real clients and companies that use this software are indeed happy with the product. That’s why we’ve designer our behavior-based <a class="qtip" data-modal="#user-modal" data-dynamic="yes" href="#">Customer Satisfaction Algorithm™</a> that collects customer reviews, comments and Front reviews across a broad array of social media sites. The information is then featured in a simple to understand form indicating how many clients had positive and negative experience with Front. With that information available you will be ready to make an informed purchasing choice that you won’t regret.</p> </p> </div> <div id="video" class="review-page__header"> <span class="rev-icon rev-icon--video"></span> <h3>Video</h3> </div> <iframe title="video" title="Product Explainer | The Human Touch | Front" width="640" height="360" data-src="https://www.youtube.com/embed/5BI7WwNBGj4?feature=oembed&controls=1&showinfo=0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen frameborder="0" class="lazyload"></iframe> <div id="screenshots" class="review-page__header"> <span class="rev-icon rev-icon--screenshots"></span> <h3>Screenshots</h3> </div> <div class="review-page__carousel owl-carousel owl-theme"> <div class="item"> <a href="https://financesonline.com/uploads/2022/04/vp2c00079e7293fa6efa43e05863df47c6.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2022/04/vp2c00079e7293fa6efa43e05863df47c6-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2022/04/vpb40d824b6b433fae93bc8ef9fd5a6d5a.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2022/04/vpb40d824b6b433fae93bc8ef9fd5a6d5a-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2022/04/vp5244cdf87305dad6925790ac8894dd23.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2022/04/vp5244cdf87305dad6925790ac8894dd23-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2022/04/vpe2cdaee595eb47f1461e0a3857edd0f1.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2022/04/vpe2cdaee595eb47f1461e0a3857edd0f1-300x155.png" alt="Screenshot" class="lazyload"></a> </div> <div class="item"> <a href="https://financesonline.com/uploads/2022/04/vpec9fe0a426f77d835d1a1e92c2b2325c.png" data-lightbox="screenshots"><img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/uploads/2022/04/vpec9fe0a426f77d835d1a1e92c2b2325c-300x155.png" alt="Screenshot" class="lazyload"></a> </div> </div> </div> <div class="content-visibility order-4 flex-order"> <div class="order-1 full-width"> <div id="technical" class="review-page__header"> <span class="rev-icon rev-icon--technical-details"></span> <h3>Technical details</h3> </div> <div class="review-page__technical"> <div class="col col--33"> <p>Devices Supported</p> <ul class="ul-normal"> <li>Windows</li><li>Linux</li><li>Android</li><li>iPhone/iPad</li><li>Mac</li><li>Web-based</li> </ul> <p>Deployment</p> <ul class="ul-normal"> <li>Cloud Hosted</li> </ul> </div> <div class="col col--33"> <p>Language Support</p> <ul class="ul-normal"> <li>English</li> </ul> </div> <div class="col col--33"> <p>Pricing Model</p> <ul class="ul-normal"> <li>Monthly payment</li><li>Annual Subscription</li> </ul> <p>Customer Types</p> <ul class="ul-normal"> <li>Small Business</li><li>Large Enterprises</li><li>Medium Business</li> </ul> </div> <div class="clearfix"></div> </div> </div> <div class="order-2 full-width"> <div id="support" class="review-page__header"> <span class="rev-icon rev-icon--support"></span> <h3>What Support Does This Vendor Offer?</h3> </div> <div class="review-page__support"> <ul> <li class="ok"><span class="icon icon--checked"></span>email</li><li class="ok"><span class="icon icon--checked"></span>phone</li><li><span></span>live support</li><li class="ok"><span class="icon icon--checked"></span>training</li><li><span></span>tickets</li> </ul> </div> </div> </div> <div class="tab-el mb-show order-5" id="integrations"> <div class="review-page__tab-content integrations"> <div class="review-page__header"> <span class="rev-icon rev-icon--intergrations"></span> <h3>What integrations are available for Front?</h3> </div> <p>Front integrates with the following business systems and applications:</p> <p></p> <ul> <li>Salesforce</li> <li>Slack</li> <li>Intercom</li> <li>HubSpot</li> <li>Pipedrive </li> <li>AskNicely</li> <li>Nicereply</li> <li>Asana</li> <li>Airtable </li> <li>Monday.com</li> <li>Clickup </li> <li>Delighted</li> <li>Outreach</li> <li>Office 365</li> <li>Drift</li> <li>Github</li> <li>Gainsight </li> <li>Jira</li> <li>Gmail</li> <li>Google Drive</li> <li>Guru</li> <li>Aircall</li> <li>Census</li> <li>Clearbit</li> <li>Dropbox</li> <li>Facebook Messenger</li> <li>Twitter</li> <li>WhatsApp</li> <li>Helpdocs</li> <li>Shopify</li> <li>Twilio SMS</li> <li>Instagram</li> <li>Make (formerly Integromat) </li> <li>Zoho CRM </li> <li>Zapier</li> <li>Zoom </li> </ul> <p>Find the full list on front.com/integrations. </p></p> </div> </div> <div class="tab-el mb-show order-6 full-width" id="user-review"> <div class="user-reviews"> <div class="user-reviews__tab"> <div class="user-reviews__stars"> <div class="average-score"> <div class="review-page__header mb-show"><h3><span class="rev-icon icon icon--user-reviews"></span>Front User Reviews</h3></div> <p class="mb-hide">Front average rating: </p> <div class="stars stars--average"> <div class="stars__img"> <div class="stars__rating" style="width:98.1818%;"></div> <img src="https://reviews.financesonline.com/media/themes/fot/dist/img/stars.png" alt="Average score" importance="low" width="210" height="39" > </div> <span class="score">4.9/5 <span id="ur-scroll">(11 user reviews)</span></span> </div> </div> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="user-reviews__write "> <p>Write your own review of this product</p> <a href="#" data-modal="#add-review" class="btn" title="Add a review"><span class="icon icon--add"></span>ADD A REVIEW</a> </div> <div class="clearfix"></div> <div class="user-reviews__top-least"> <div class="col"> <p>The most favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Taylor" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p >Taylor</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> I love that Front lets me view all inboxes at the same time. Not just any view but an aggregated view, which makes it easy to prioritize across different clients with customers writing in. It also has great aesthetics and a layout that makes it easy to learn.</p> <p><strong>CONS:</strong> Archiving messages has a 10 second delay, which can be a little annoying. Also, when the sidebar opens up, sometimes it shows a different client's info in first 10-20 seconds. Another thing is that the text alerts are only for emails received not the texts received.</p> </div> <div class="review-meta"> <p>Reviewed 7 years ago</p> <a href="/p/front/helping-us-prioritize-emails-easily-42645/" title="Read review">Read full review ></a> </div> </div> </div> </div> <div class="col"> <p>The least favorable review</p> <div class="user-reviews__review user-reviews__review--small"> <div class="user-reviews__review-header"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Ken" class="lazyload" onerror="this.classList.add('placeholder')"> <div class="user-info"> <p class="no-margin-top">Ken</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> <p>Average score</p> <div class="stars stars--blue stars--average"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> </div> </div> </div> <div class="clearfix"></div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <div class="user-reviews__review-content"> <p><strong>PROS:</strong> What makes Front superior to other email platforms? The list is long—but allow me to paint a picture. With it, I've managed to filter my emails and auto-save them in their respective inbox folders. Configuring this may seem tedious, but Front's interface is incredibly simple and straightforward. I've also seen an increase in collaboration and productivity within my team too. I am such a big fan!</p> <p><strong>CONS:</strong> Nothing. Everything works perfectly well from my end.</p> </div> <div class="review-meta"> <p>Reviewed 3 years ago</p> <a href="/p/front/an-inbox-and-task-management-in-one-194705/" title="Read review">Read full review ></a> </div> </div> </div> </div> </div> <div class="more-reviews"> <p>More reviews from 11 actual users:</p> <div class="sort"> <p>Sort by:</p> <div id="sort-reviews" class="nice-dropdown" data-id="40856" data-related-id=""> <span>Latest</span> <ul class="reviews-sort"> <li data-option="latest">Latest</li> <li data-option="useful">Most useful</li> <li data-option="positive">Most positive</li> <li data-option="negative">Most negative</li> </ul> </div> <div class="clearfix"></div> </div> <div class="clearfix"></div> </div> <div id="sortable-reviews"> <div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">An inbox and task management in one!</p> <a href="/p/front/an-inbox-and-task-management-in-one-194705/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Ken" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Ken</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 30.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> What makes Front superior to other email platforms? The list is long—but allow me to paint a picture. With it, I've managed to filter my emails and auto-save them in their respective inbox folders. Configuring this may seem tedious, but Front's interface is incredibly simple and straightforward. I've also seen an increase in collaboration and productivity within my team too. I am such a big fan!</p> <p><strong>CONS:</strong> Nothing. Everything works perfectly well from my end.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="194705"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="194705"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">This is email communication on steroids!</p> <a href="/p/front/this-is-email-communication-on-steroids-190249/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Kip" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Kip</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 19.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> We're at the height of email communications, and Front is (as it is aptly named) at the front row. Other emailing platforms pale in comparison to its features, even Gmail. This is where we exchange ideas, collaborate within the team, tag tasks in, and so much more! I didn't think email could be collaborative platform, but Front has introduced new ways to communicate with my team.</p> <p><strong>CONS:</strong> Using Front feels like having a shared inbox. Depending on the need, this can be seen as either a good or bad thing. The former becomes more blatant when I need to dig for a particular email and would need to use the search engine. Instead of simply sifting through my personal emails, it makes the round across the inboxes of my teammates. It's quite pricey too. I hope they would offer a company discount so we don't have to pay for individual users.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="190249"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="190249"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><a href="#" class="review-show-more user-review-show-more">Show More User Reviews (11)</a><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The perfect task and email support.</p> <a href="/p/front/the-perfect-task-and-email-support-196207/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tia" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tia</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 16.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Front streamlines all of our email correspondence. It's not just for receiving ticket requests from customers, but it also serves as a communication tool between members of our team and other departments. Ever since implementing this into our workflow, I've been able to respond more efficiently to my emails. It's user-friendly, plus the design is clean and simple. Not to mention, Front has a commendable team working to support its users. I'm really grateful for the support.</p> <p><strong>CONS:</strong> I've noticed a few minor bugs. The display information about the client is not accurate—but the system corrects itself after a few seconds. It's also difficult to track messages that are sent to me within the company. This is such a shame because internal tracking would be useful when tagging messages with specific tickets. The search feature is not as thorough as I would like it to be also.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="196207"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="196207"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Streamlines our email communications.</p> <a href="/p/front/streamlines-our-email-communications-190369/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Chauncey" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Chauncey</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 15.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Entertainment</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Front specializes in collaboration and visibility within a team setting. I had been on the lookout for a platform that would encourage productive conversation between members of our team, and I'm glad I came across this solution. We've been able to configure the setting according to our needs, and our team is thriving because of this. I can't wait to discover more ways to make the most out of this.</p> <p><strong>CONS:</strong> Front does its job so well that everyone gets notified whenever an email is fired off between team members. While having a common inbox has its perks, it would be nice to have a running conversation with customers without notifying everyone else.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="190369"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="190369"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Helps make email delegation in the team much easier</p> <a href="/p/front/helps-make-email-delegation-in-the-team-much-easier-42640/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tina" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tina</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 29.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us.</p> <p><strong>CONS:</strong> I would like to see a more robust Salesforce integration. I also want a feature that will let me create cases from emails so we can track alongside their accounts</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="42640"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="42640"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Simple and efficient tool for managing personal and professional emails</p> <a href="/p/front/simple-and-efficient-tool-for-managing-personal-and-professional-emails-42644/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Melissa" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Melissa</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.05.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 1-10 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Marketing and Administrator</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love how simple Front is, and how efficient I am at treating emails now that I use Front for personal, as well as for professional emails. The support team is incredible and have responded to every single request in a very quick turnaround. It's now easy for me to keep track of what needs to be done, and know to which emails I have to reply personally.</p> <p><strong>CONS:</strong> To be honest I have nothing negative to say so far, I've been happy with the product and still am.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="42644"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="42644"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">More than just an emailing tool.</p> <a href="/p/front/more-than-just-an-emailing-tool-195822/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Bobbie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Bobbie</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 03.03.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Cosmetics</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Let's start by looking at the bigger picture. First of all, Front has a very intuitive and user-friendly interface. It puts a premium in organizing our mailboxes. Plus, it makes collaboration in a work setting seem like a breeze. Now let's dig deeper and examine its features. For one, I think that the task management tool is a nice addition to this platform. This is what sets Front apart from all other email programs. It can generate reports, too, such as the visits to your website. Holding video meetings and setting up a voice-mailbox are all part of the package, too. With all these features, it is quite affordable. You can even choose the payment method for which to complete your transaction with them.</p> <p><strong>CONS:</strong> The setup can be quite tedious as I had to make sure that all members of the team are successfully on-boarded. It would be nice if Front would allow document editing within its platform too. To do this, it would need to accept MS tools integration.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="195822"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="195822"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A great interface with a lot of flexibility</p> <a href="/p/front/a-great-interface-with-a-lot-of-flexibility-42641/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Carmen" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Carmen</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 25.01.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Hospitality</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Front's web/desktop interface is great. There is a ton of flexibility with tags, rules, and auto-replies that we can set with our own. Everything runs relatively smoothly so there is no issue whenever we try to do some work with the app. I also like that it provides regular updates and has an open product roadmap on Trello.</p> <p><strong>CONS:</strong> We have 'hacked' drip campaigns using tags and rules. It ould be great if there was a better interface for this than what we have right now. Another thing is that the mobile app for Android isn't great. The mobile app was designed for more long-form email communication with customers. But in our case, it is more for short-form messaging communication so it sadly does not fit our needs.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="42641"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="42641"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">A scalable system that lets us lets us manage every email scenario in just one platform</p> <a href="/p/front/a-scalable-system-that-lets-us-lets-us-manage-every-email-scenario-in-just-one-platform-42642/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Minnie" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Minnie</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 06.09.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Consumer Services</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love Front's ability to manage every email scenario from just one platform. Not just support tickets, but sales emails, employee emails etc. It is a platform that lets us flow and properly handle e-mails in one environment. It is easy it is to use thanks to its simple and beautiful interface and support is topnotch. I also admire that they have a transparent road-map...and they actually follow that roadmap!</p> <p><strong>CONS:</strong> TThey do not have a proper iPhone app, although it is coming out soon. I also can't properly keep track of internal messages sent to me about specific emails. Although the way messages are formatted to be in line with e-mails is superb, I wish that I could see all new internal messages in the same way Wrike does with their messaging system and how it related to tasks. I also feel that email search could be more intuitive and simple.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="42642"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="42642"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Helping us prioritize emails easily</p> <a href="/p/front/helping-us-prioritize-emails-easily-42645/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Taylor" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Taylor</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 07.04.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Internet</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> I love that Front lets me view all inboxes at the same time. Not just any view but an aggregated view, which makes it easy to prioritize across different clients with customers writing in. It also has great aesthetics and a layout that makes it easy to learn.</p> <p><strong>CONS:</strong> Archiving messages has a 10 second delay, which can be a little annoying. Also, when the sidebar opens up, sometimes it shows a different client's info in first 10-20 seconds. Another thing is that the text alerts are only for emails received not the texts received.</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="42645"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="42645"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div><div class="user-reviews__review"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Making a “collaborative team memory” possible</p> <a href="/p/front/making-a-collaborative-team-memory-possible-42643/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Terence" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Terence</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 23.03.2018</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> E-Learning</span> </div> <div class="arrow"></div> </div> <div class="user-reviews__review-txt"> <p><strong>PROS:</strong> Front allows us to build a "collaborative team memory" and a unique way to provide the best answer to our customers. Assignment, comments, follow up, all has been designed for our needs, and I guess others as well. We have also hacked the system using the rules tool to manage our leads and it works very well.</p> <p><strong>CONS:</strong> To be honest, I don't think I have negative to say about the service right now. The front team is very supportive when we have suggestions</p> <div class="review-meta"> <div class="rate"> <p>What do you think about this review?</p> <span class="rate__item" data-vote="up" data-id="42643"> <span class="icon icon--user-sat"></span> Great </span> <span class="rate__item" data-vote="down" data-id="42643"> <span class="icon icon--user-sat reverse"></span> Poor </span> </div> </div> </div> </div> </div> </div> </div> <div id="add-review" class="fot-modal add-review-modal"> <div class="fot-modal__close"><span></span><span></span></div> <div class="add-review-modal__content"> <div class="add-review-modal__img"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_1.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_1.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_2.png" class="lazyload" alt="women" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_2.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_man_3.png" class="lazyload" alt="man" width="99" height="102" > <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/add_review_women_3.png" class="lazyload" alt="women" width="99" height="102" > </div> <p class="strong">Join a community of 7,369 SaaS experts</p> <p>Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.</p> <div class="center"> <a class="btn btn--blue-hover" rel="nofollow" href="https://financesonline.com/add-user-review/?rp=40856">Sign in with LinkedIn</a> <a href="#" id="add-review-linkedin">Why we require LinkedIn?</a> <div id="add-review-list" class="add-review-modal__list"> <ul> <li><span>Show the community that you're an actual user.</span></li> <li><span>We will only show your name and profile image in your review.</span></li> <li><span>You can still post your review anonymously.</span></li> </ul> </div> <p>OR</p> <a id="add-review-sing-in" href="#" class="btn btn--blue-hover">Sign in with company email</a> <div id="add-review-form" class="add-review-modal__form"> <p class="strong">Sign in with company email</p> <div class="info"></div> <form id="sign_up_user_review"> <input type="hidden" name="product_id" value="40856"> <input type="text" id="firstname" name="firstname" placeholder="First name" required> <input type="text" id="lastname" name="lastname" placeholder="Last name" required> <input type="email" id="business_email" name="business_email" placeholder="Business email" required> <span class="error hidden">Please use a business email address. We don't accept personal emails like gmail, yahoo, etc.</span> <button type="submit" class="btn btn--blue-hover" disabled>Sign In</button> </form> </div> </div> </div> <div class="info"></div> </div> </div> <div class="seo-tables content-visibility order-11"> <div class="review-page__header"> <span class="rev-icon rev-icon--top-alternatives"></span> <h3>Popular Front Alternatives</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right"> Our Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2dyb292ZS1oZWxwZGVzay8="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Groove" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Groove-Logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Groove-Logo2.png 186w" /></div> <a href="/p/groove-helpdesk/" title="Groove" >Groove Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">9.5</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ludGVyY29tLw=="> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Intercom" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/intercom-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/intercom-logo2.png 186w" /></div> <a href="/p/intercom/" title="Intercom" >Intercom Review: Pricing & Software Features 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height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Channels" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/04/channels2-93x48.png 93w, https://s.financesonline.com/uploads/2020/04/channels2.png 186w" /></div> <a href="/p/channels/" title="Channels" >Channels Review: Pricing & Software Features 2024</a> </div> <div class="products-table__right">8.5</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2Nsb3VkYWdlbnQv"> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CloudAgent" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/CloudAgent-logo2-93x48.png 93w, 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data-srcset="https://s.financesonline.com/uploads/2020/01/twistellar-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/twistellar-logo2.png 186w" /></div> <a href="/p/dash-app/" title="DASH App" >Discover the latest pricing plans for DASH App</a> </div> <div class="products-table__right">By quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FtZXlvLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Ameyo" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/ameyo-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/ameyo-logo2.png 186w" /></div> <a href="/p/ameyo/" title="Ameyo" >Discover the latest pricing plans for Ameyo</a> </div> <div class="products-table__right">by quote</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N0cmlkZS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Stride" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2017/10/stride-logo1-93x48.png 93w, https://s.financesonline.com/uploads/2017/10/stride-logo1.png 200w" /></div> <a href="/p/stride/" title="Stride" >Discover the latest pricing plans for Stride</a> </div> <div class="products-table__right">$3</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FjcXVpcmUv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Acquire" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/09/acquire-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/09/acquire-logo2.png 186w" /></div> <a href="/p/acquire/" title="Acquire" >Discover the latest pricing plans for Acquire</a> </div> <div class="products-table__right">$25</div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NhbGxmaXJlLw==""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CallFire" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/callfirelogo1-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/callfirelogo1.png 186w" /></div> <a href="/p/callfire/" title="CallFire" >Discover the latest pricing plans for CallFire</a> </div> <div class="products-table__right">$99</div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--best-competitors-satisfaction"></span> <h3>Trending Customer Support Software Reviews</h3> </div> <div class="products-table"> <div class="products-table__head"> <div class="products-table__left">Product name:</div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50"> Score: <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </div> <div class="col col--50 no-padding-left"> Satisfaction: <a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a> </div> </div> </div> <div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JvdG1pbmQv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Botmind" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/02/Botmind-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/02/Botmind-logo2.png 186w" /></div> <a href="/p/botmind/" title="Botmind reviews" >What do users think about Botmind</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.0</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2lkZWFzY2FsZS8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="IdeaScale" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/ideascale-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/ideascale-logo2.png 186w" /></div> <a href="/p/ideascale/" title="IdeaScale reviews" >What do users think about IdeaScale</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.8</div> <div class="col col--50">97%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2thbmEtZXhwcmVzcy8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" class="lazyload" alt="KANA Express" data-src="https://financesonline.com/uploads/2015/05/KANA-logo-small.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="/p/kana-express/" title="KANA Express reviews" >What do users think about KANA Express</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">6.5</div> <div class="col col--50">96%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2NoYXRyYS1pby8=""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Chatra.io" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/05/chatra-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/05/chatra-logo2.png 186w" /></div> <a href="/p/chatra-io/" title="Chatra.io reviews" >What do users think about Chatra.io</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">8.5</div> <div class="col col--50">100%</div> </div> </div><div class="products-table__row fo-button-data" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmVvcHMv""> <div class="products-table__left"> <div class="mini-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveOps" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Liveops-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Liveops-logo2.png 186w" /></div> <a href="/p/liveops/" title="LiveOps reviews" >What do users think about LiveOps</a> </div> <div class="products-table__right products-table__right--bigger"> <div class="col col--50">7.1</div> <div class="col col--50">99%</div> </div> </div> </div> <div class="review-page__header"> <span class="rev-icon rev-icon--comparisons"></span> <h3>Front Comparisons</h3> </div> <div class="products-table products-table--comparisons"> <div class="products-table__head">Product name:</div> <div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtem9oby13aWtp""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Wiki" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/zoho-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/zoho-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/front-vs-zoho-wiki" title="Comparison of Front vs. Zoho Wiki" class="set-width" >Read a detailed comparison of Front and Zoho Wiki</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtYmVldm9sdmU=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Beevolve" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Beevolve-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Beevolve-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/front-vs-beevolve" title="Comparison of Front vs. Beevolve" class="set-width" >Read a detailed comparison of Front and Beevolve</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtcmVsYXk=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Boomtown" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/boomtown-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/boomtown-logo-2.png 186w" /></div> <a href="https://comparisons.financesonline.com/front-vs-relay" title="Comparison of Front vs. Boomtown" class="set-width" >Read a detailed comparison of Front and Boomtown</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtdGVhbXN1cHBvcnQ=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="TeamSupport" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/11/TeamSupport-small-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/TeamSupport-small-thumbnail.png 186w" /></div> <a href="https://comparisons.financesonline.com/front-vs-teamsupport" title="Comparison of Front vs. TeamSupport" class="set-width" >Read a detailed comparison of Front and TeamSupport</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtaXRvdWNodmlzaW9uLWN1c3RvbWVyLXNlcnZpY2U=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="iTouchVision Customer Service" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/11/iTouchVision-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/11/iTouchVision-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/front-vs-itouchvision-customer-service" title="Comparison of Front vs. iTouchVision Customer Service" class="set-width" >Read a detailed comparison of Front and iTouchVision Customer Service</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtaWRlYXNjYWxl""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="IdeaScale" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/10/ideascale-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/10/ideascale-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/front-vs-ideascale" title="Comparison of Front vs. IdeaScale" class="set-width" >Read a detailed comparison of Front and IdeaScale</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtaW5mb3JvYm8=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Inforobo" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/12/Inforobo-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/12/Inforobo-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/front-vs-inforobo" title="Comparison of Front vs. Inforobo" class="set-width" >Read a detailed comparison of Front and Inforobo</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtZ290b2Fzc2lzdA==""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="GoToAssist" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/05/gotologo-93x48.png 93w, https://s.financesonline.com/uploads/2015/05/gotologo.png 181w" /></div> <a href="https://comparisons.financesonline.com/front-vs-gotoassist" title="Comparison of Front vs. GoToAssist" class="set-width" >Read a detailed comparison of Front and GoToAssist</a> </div></div><div class="products-table__row"><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtZ2lneWE=""> <div class="mb-hide"><img width="93" height="48" class="lazyload" alt="Gigya" data-src="https://financesonline.com/uploads/2015/04/gigya_logo_450x450_11.jpg" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" /></div> <a href="https://comparisons.financesonline.com/front-vs-gigya" title="Comparison of Front vs. Gigya" class="set-width" >Read a detailed comparison of Front and Gigya</a> </div><div class="col col--50 col--mb fo-button-data" data-dst="aHR0cHM6Ly9jb21wYXJpc29ucy5maW5hbmNlc29ubGluZS5jb20vZnJvbnQtdnMtdXNlcnNuYXA=""> <div class="mb-hide"><img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Usersnap" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/Usersnap-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/Usersnap-logo2.png 186w" /></div> <a href="https://comparisons.financesonline.com/front-vs-usersnap" title="Comparison of Front vs. Usersnap" class="set-width" >Read a detailed comparison of Front and Usersnap</a> </div></div> </div> <div id="user-rev" class="review-page__header mb-hide"> <span class="rev-icon rev-icon--user-reviews"></span> <h3>Front user reviews</h3> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">An inbox and task management in one!</p> <a href="/p/front/an-inbox-and-task-management-in-one-194705/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Ken" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Ken</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 30.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">This is email communication on steroids!</p> <a href="/p/front/this-is-email-communication-on-steroids-190249/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Kip" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Kip</p> <p class="verified"><span class="icon icon--verified"></span>Verified user</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 19.11.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> N/A</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">The perfect task and email support.</p> <a href="/p/front/the-perfect-task-and-email-support-196207/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tia" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tia</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4"></span><span data-star="5"></span> <span class="score">3/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 16.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Technology and Services</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Streamlines our email communications.</p> <a href="/p/front/streamlines-our-email-communications-190369/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Chauncey" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Chauncey</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5"></span> <span class="score">4/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 15.10.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> More than 100 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Entertainment</span> </div> <div class="arrow"></div> </div> </div> <div class="user-reviews__review mb-hide"> <div class="user-reviews__review-txt border-top"> <p class="quote quote--small">Helps make email delegation in the team much easier</p> <a href="/p/front/helps-make-email-delegation-in-the-team-much-easier-42640/" title="Read review">Read full review ></a> </div> <div class="user-reviews__review-header"> <div class="user-left"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg" alt="Tina" class="lazyload" onerror="this.classList.add('placeholder')" /> <div class="user-info"> <p>Tina</p> </div> </div> <div class="user-right"> <div class="stars stars--blue"> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Overall impression</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Customer Support</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Value for Money</p> </div> <div class="stars__item"> <span data-star="1" class="full"></span><span data-star="2" class="full"></span><span data-star="3" class="full"></span><span data-star="4" class="full"></span><span data-star="5" class="full"></span> <span class="score">5/5</span> <div class="clearfix"></div> <p>Ease of Use</p> </div> </div> </div> <div class="clearfix"></div> <div class="user-bottom"> <span><span class="icon icon--published"></span><strong>Published on:</strong> 29.06.2021</span> <span><span class="icon icon--comp-size"></span><strong>Company Size:</strong> 11-50 Employees</span> <span><span class="icon icon--industry"></span><strong>Industry:</strong> Information Services</span> </div> <div class="arrow"></div> </div> </div> </div> </div> </div> </div> <div class="review-page__meta"> <div class="review-page__author"> <div class="review-page__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2018/09/louie.jpg?width=100&token=cBF1qsThMBVm4GTC-uvIxg" alt="Louie Andre" class="lazyload" onerror="this.onerror=null; this.src='https://reviews.financesonline.com/media/themes/fot/dist/img/svg/user-avatar.svg'" width="100" height="100" > </div> <div class="review-page__author__desc smaller"> <h4>By <a href="https://financesonline.com/author/louie/" title="Louie Andre">Louie Andre</a></h4> <p>B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."</p> </div> <div class="clearfix"></div> </div> <div> Page last modified <time datetime="2024-09-14T20:25:51+00:00" title="2024-09-14 20:25:51">2024-09-14</time> </div> </div> </div> <div class="fot-sidebar col col--25 col--sm"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Customer Support Software of 2024 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="/p/zendesk-cs/" title="zendesk-cs" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> <a href="/p/freshdesk-omni/" title="freshdesk-omni" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshdesk Omni" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-220x90.png 220w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-300x123.png 300w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-93x38.png 93w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1-354x145.png 354w, https://s.financesonline.com/uploads/2024/10/Freshdesk-Omni-Main-Thumbnail-440x180-1.png 440w" /> </div> </a> <a href="/p/salesforce-service-cloud/" title="salesforce-service-cloud" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Service Cloud" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/Salesforce-Logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zendesk-cs-vs-freshdesk-omni-vs-salesforce-service-cloud" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> <div id="useful-vote" class="review-page__rate"> <div class="review-page__rate-head">Did you find this review useful?</div> <div class="rate"> <span class="rate__item" data-vote="up"> <span class="icon icon--user-sat"></span> Yes </span> <span class="rate__item" data-vote="down"> <span class="icon icon--user-sat reverse"></span> No </span> </div> </div> <div id="useful-thanks" class="review-page__thank"> <p>Thank you for your feedback</p> </div> <div id="useful-no" class="review-page__better"> <p>How can we make this page better?</p> <form id="better-page" data-ajax="https://reviews.financesonline.com/wp-admin/admin-ajax.php"> <textarea placeholder="Please provide brief summary"></textarea> <button class="btn">SHARE YOUR COMMENT</button> </form> </div> <div class="review-page__unsure"> <div class="review-page__unsure-head">Unsure about this software?</div> <a href="https://financesonline.com/c/customer-support-software/" title="Find alternatives" class="btn">FIND ALTERNATIVES</a> </div> </div> <div class="clearfix"></div> </div> </div> <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <p> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png 1x,https://reviews.financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://reviews.financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </p> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="https://financesonline.com/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script type="application/ld+json">{ "@context": "http://schema.org", "@type": "Review", "itemReviewed": { "@type": "SoftwareApplication", "url": "https://reviews.financesonline.com/p/front/", "name": "Front", "image": "https://financesonline.com/uploads/2022/05/Front-logo-1-220x90.png", "featureList": "Multi-Channel Messaging,\nLive Chat,\nTeam Collaboration on Customer Messages,\nBasic Automation,\nCRM Integration,\nAnalytics,\nAdvanced Workflows,\nSmart Rules,\nUser & Team Manageemnt,\nOnboarding & Solution Design,\nChange Management,\nSecurity & Compliance,\nIntegrations with 3rd-Party Tools.", "operatingSystem": "Windows, Linux, Android, iPhone/iPad, Mac, Web-based", "screenshot": "https://financesonline.com/uploads/2022/04/vp1b87ef76cbb87e3af56b246f01c5d856-300x155.png", "offers": { "@type": "Offer", "price": "19", "priceCurrency": "USD" } }, "description": "Front is a communication hub for building strong customer relationships. Front brings all messages into a single place and lets teams collaborate on them with ease \u2014 so replies never slip through the cracks.\nWith Front, teams can build automations to cut down on manual work, get analytics on communication, and plug in their favorite apps to access data in their inboxes. Plus, Front looks and feels like email, so it’s simple to learn and use. More than 7,500 companies worldwide depend on Front to manage their communication.\nFront allows assigning internal dialog around external communication, which the customers cannot see. It also integrates with a number of existing software ranging from Github to Salesforce, making the communication more timely and responsive.\n", "reviewRating": { "@type": "Rating", "worstRating": 1, "bestRating": 10, "ratingValue": "8.8", "applicationCategory": "Customer Support Software" }, "headline": "Front review", "awards": [], "dateModified": "2024-09-14T20:25:51+00:00", "publisher": { "@type": "Organization", "name": "FinancesOnline.com", "logo": "https://financesonline.com/static/financesonline.com-logo-blue.png" }, "author": { "@type": "Person", "name": "Louie Andre", "url": "https://financesonline.com/author/louie/" } }</script>  <div id="fot-social" class="fot-social" data-id="40856" data-type="post" data-url="https://reviews.financesonline.com/p/front/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/front/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/front/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/front/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div> <script> (function(){ // exit popup // noinspection JSAnnotator const url_hash = window.location.hash.split('='), vars = {"product_id":40856,"main_term_slug":"customer-support-software","ajax_url":"https:\/\/reviews.financesonline.com\/wp-admin\/admin-ajax.php"}; let url_hash_index = 0; url_hash.forEach(function (value, index) { if (value.replace('#', '') === 'category') { url_hash_index = index + 1; } }); const is_selected_term = url_hash_index > 0 && url_hash[url_hash_index] !== undefined && vars.main_term_slug !== url_hash[url_hash_index] ? 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