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title="Search for:" /> </form> <button type="button" class="et_pb_menu__icon et_pb_menu__close-search-button" alt="chiudi ricerca" aria-label="chiudi ricerca"></button> </div> </div> </div> </div> </div> </div> </div> </div> </header> <div id="et-main-area"> <div id="main-content"> <article id="post-59869" class="post-59869 page type-page status-publish hentry"> <div class="entry-content"> <div class="et-l et-l--post"> <div class="et_builder_inner_content et_pb_gutters3"> <div class="et_pb_section et_pb_section_0 et_pb_with_background et_section_regular" > </div><div class="et_pb_section et_pb_section_1 et_section_regular" > <div class="et_pb_row et_pb_row_0"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h1>PRIVACY POLICY</h1> <p><strong>Privacy notice pursuant to Art. 13 EU Reg. 2016/679 (GDPR) – Information to be provided where personal data are collected from the data subject</strong></p> <ol> <li><strong>Data Controller (Articles 4 and 24 GDPR)</strong><br /><strong>DUFERCO ENERGIA S.p.A.</strong>, with registered office in Via Paolo Imperiale n. 4, 16126 Stradario 31820 Genova, in the person of its pro-tempore legal representative. You may contact the Data Controller at the following contacts: fax +39 010.275.60200, e-mail: <a href="mailto:privacy@dufercoenergia.com">privacy@dufercoenergia.com</a>, phone number +39 010 275 601.<br /><strong>The Data Protection Officer (DPO)</strong>, pursuant to articles 37 to 39 of GDPR, is identified within the company and the relevant contact details are phone no.: +39 010 275 601; e-mail <a href="mailto:dpo@dufercoenergia.com">dpo@dufercoenergia.com</a>.</li> <li style="margin-top: 20px;"><strong>Categories of personal data processed</strong><br />Personal data: Any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (Art. 4, Para. 1 – C26, C27, C30 GDPR)</li> <li style="margin-top: 20px;"><strong>Purposes of the processing, legal basis, data retention period, and nature of the consent</strong></li> </ol> <div id="no-more-tables"> <table> <thead> <tr> <th style="text-align: left; text-transform: none;">Purposes of the processing</th> <th style="text-align: left; text-transform: none;">Legal Basis</th> <th style="text-align: left; text-transform: none;">Data retention period</th> <th style="text-align: left; text-transform: none;">Nature of the consent</th> </tr> </thead> <tbody> <tr style="vertical-align: top;"> <td data-title="Purposes of the processing"><strong>A) Browsing the <a href="https://dufercoenergia.com/"> website</a></strong> and <strong>APP</strong> owned by the Data Controller</td> <td data-title="Base legale"><strong>Art. 6 para. 1, let. f) GDPR</strong> Legitimate interest</td> <td data-title="Data retention period">Duration of browsing session</td> <td data-title="Nature of the consent"><strong>Required</strong> to enjoy the contents of the Duferco website/APP.</td> </tr> <tr style="vertical-align: top;"> <td data-title="Purposes of the processing"><strong>B)</strong> Processing any <strong>request for assistance or information</strong> via dedicated forms or online chat (e.g., online assistance form found in the FAQ area or interactive chat available on the website), or by calling one of the toll-free/contact numbers listed online and subsequent re-contact by a Duferco representative, at the contact information provided.</td> <td data-title="Base legale"><strong>Art. 6 para. 1, let. f) GDPR</strong> Legitimate interest</td> <td data-title="Data retention period">For the time it takes to process the request you submitted</td> <td data-title="Nature of the consent"><strong>Required</strong> to handle your request. Failure to give consent will make it impossible for us to provide you with the requested assistance and/or information, but you may continue browsing the website/APP.</td> </tr> <tr style="vertical-align: top;"> <td data-title="Purposes of the processing"><strong>C) Direct marketing activities carried out by the Data Controller</strong> upon your consent, in the form of advertising/promotional materials, direct sales of products and services and/or satisfaction questionnaires, via automated tools, email, telefax, MMS, SMS or other type of text message, as well as via telephone calls made by an operator and traditional mail. In order to compare and possibly improve the results of its communications, the Data Controller uses systems to send newsletters and promotional communications with reports. Thanks to the reports, the Data Controller will be able to know, for example: the number of readers, opened communications, single “clickers” and clicks; the devices and operating systems used to read the communications, details on the activity of each user, the detail of sent emails, delivered, undelivered and forwarded emails. All this data is used for the purpose of comparing, and possibly improving, the results of our communications.</td> <td data-title="Base legale"><strong>Art. 6 par. 1, lett. a) GDPR</strong> Data Subject Consent</td> <td data-title="Data retention period">Until such consent is revoked</td> <td data-title="Nature of the consent"><strong>Optional</strong> and <strong>free</strong>. Failure to provide it, will in no way affect the Duferco newsletter subscription, if selected.</td> </tr> <tr style="vertical-align: top;"> <td data-title="Purposes of the processing"><strong>D) Communication/Transfer of data to third parties</strong> (other Group companies and commercial partners, based in EEA countries), for their direct marketing purposes. For a complete list of group companies and partners, write to <a href="mailto:privacy@dufercoenergia.com">privacy@dufercoenergia.com</a></td> <td data-title="Base legale"><strong>Art. 6 par. 1, lett. a) GDPR</strong> Data Subject Consent</td> <td data-title="Data retention period">Until such consent is revoked. Please also refer to the information on the processing of personal data of third party independent data controllers.</td> <td data-title="Nature of the consent">The provision is <strong>optional</strong>. Failure to provide the necessary data will make it impossible to communicate/transfer the data to third parties for their purposes.</td> </tr> </tbody> </table> </div> <ol start="4"> <li style="margin-top: 20px;"><strong>Specific areas/sections</strong><br />On this site, you will find some specific areas/sections that will be subjected to specific privacy policies, to which reference is made in its entirety.</li> <li style="margin-top: 20px;"><strong>Cookies</strong><br />For more information about the cookies used by this website please see our cookie policy.</li> <li style="margin-top: 20px;"><strong>Categories of the Personal Data Recipients</strong><br />The personal data provided by the Customer may be communicated to recipients, who will process the data as Managers (art. 28 GDPR) and/or as natural persons acting under the authority of the Owner and Manager (art. 29 GDPR) or who operate in total autonomy as separate data controllers, in order to comply with contracts or related purposes. The list of designated data processors is available by contacting the data controller at the contact details indicated in the introduction.<br />The data may be communicated to recipients belonging to the following categories: – Parent companies/subsidiaries and/or affiliates of Duferco Energia S.p.A.; – Subjects who provide services for the management of the information system and communication networks of the Data Controller (including e-mail and hosting service); – Competent authorities for the fulfillment of legal obligations and/or provisions of public bodies, upon request.</li> <li style="margin-top: 20px;"><strong>Transferring data to a third Country</strong> <p>In the event of transfer of Personal Data outside the European Union to countries considered inappropriate by the European Commission, Duferco Energia will adopt all the necessary security measures to protect the Personal Data and provide adequate guarantees for the interested parties in accordance with the applicable legislation and , in particular, of articles 45 and 46 of EU Regulation 2016/679. <span style="font-size: 14px;">The Customer has the right to know the guarantees adopted, the means to obtain a copy of such Personal Data and the place where they have been transferred.</span></p> </li> <li style="margin-top: 20px;"><strong>Rights of Data Subjects</strong><br />You may assert your rights as defined in EU Regulation 2016/679 by contacting the Data Controller at the email address <a href="mailto:privacy@dufercoenergia.com">privacy@dufercoenergia.com</a>. You have the right, at any time, to ask the Data Controller for access to your personal data (art. 15), rectification (art. 16) or cancellation (art. 17) of the same, limitation of processing (art. 18) . Furthermore, you have the right to object at any time to the processing of your data based on legitimate interest. Specifically, to revoke the consent given you can write an email to the address at any time to <a href="mailto:privacy@dufercoenergia.com">privacy@dufercoenergia.com</a>. <br />Alternatively, you can also use our automatic deletion/modification systems present on the applications.<br />Without prejudice to any other administrative and jurisdictional appeal, if you believe that the processing of data concerning you violates EU Reg. 2016/679, pursuant to art. 15 letter f), you have the right to lodge a complaint with the competent Supervisory Authority, i.e. the Italian Guarantor for the protection of personal data <a href="https://www.garanteprivacy.it/" target="_blank" rel="noopener">Italian Supervisory Authority</a>.</li> </ol> <p><strong>Update date:</strong> March 19,2024</p></div> </div> </div> </div> </div> </div> </div> </div> </article> </div> <script nitro-exclude> var heartbeatData = new FormData(); heartbeatData.append('nitroHeartbeat', '1'); fetch(location.href, {method: 'POST', body: heartbeatData, credentials: 'omit'}); </script> <script nitro-exclude> document.cookie = 'nitroCachedPage=' + (!window.NITROPACK_STATE ? 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class="et_pb_column et_pb_column_1_3 et_pb_column_4_tb_footer et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_text et_pb_text_5_tb_footer footer-link et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>USEFUL LINKS</h2> <p><a href="https://areaclienti.dufercoenergia.com/">Customer area</a><br /> <a href="/en/documents/">Documents</a><br /> <a href="/en/payment/">Payment Methods</a><br /> <a href="/en/documents#bonus">Social Bonus</a><br /> <a href="/en/regulation-energy-market-integrity-transparency/">REMIT</a><br /> <a href="/en/placet-offers/">PLACET Offers </a><br /> <a href="/wp-content/uploads/2023/12/Modulo-reclami-EE_GAS.pdf">Complaint Form for EE & GAS</a><br /> <a href="/wp-content/uploads/2023/11/Modulo-reclami-importi-anomali-EE_GAS.pdf">Unexpected Amounts Complaint Form</a><br /> <a href="/en/faq/">FAQs Electricity & Gas</a></div> </div> </div><div class="et_pb_column et_pb_column_1_3 et_pb_column_5_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_6_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2>CUSTOMER SERVICE</h2> <p><strong>Customers Toll-Free</strong> <strong>800.93.93.00</strong><br />Active from Monday to Friday <br />08:00 AM to 08:00 PM</p></div> </div><div class="et_pb_with_border et_pb_module et_pb_text et_pb_text_7_tb_footer et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Buildings Toll-Free Number</strong> <strong>800.94.94.22</strong><br />Active from Monday to Friday <br />9:00 AM to 6:00 PM</p></div> </div> </div> </div> </div><div class="et_pb_section et_pb_section_2_tb_footer hide-it et_pb_with_background et_section_regular" > <div class="et_pb_row et_pb_row_2_tb_footer"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_6_tb_footer et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_accordion 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class="et_pb_toggle_title">ASSISTENZA CLIENTI</h3> <div class="et_pb_toggle_content clearfix"><p><strong>Numero verde Clienti</strong> <strong>800.93.93.00</strong><br />Attivo dal lunedì al venerdì<br />dalle 08:00 alle 20:00</p> <p><strong>Numero verde Condomini</strong> <strong>800.94.94.22</strong><br />Attivo dal lunedì al venerdì<br />dalle 09:00 alle 18:00</p></div> </div> </div><ul class="et_pb_module et_pb_social_media_follow et_pb_social_media_follow_2_tb_footer clearfix et_pb_bg_layout_light"> <li class='et_pb_social_media_follow_network_8_tb_footer et_pb_social_icon et_pb_social_network_link et-social-facebook'><a href='https://www.facebook.com/DufercoEnergia/' class='icon et_pb_with_border' title='Follow on Facebook' target="_blank"><span class='et_pb_social_media_follow_network_name' aria-hidden='true' >Follow</span></a></li><li class='et_pb_social_media_follow_network_9_tb_footer et_pb_social_icon et_pb_social_network_link et-social-linkedin'><a 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