FAQ — Bear's Smokehouse BBQ

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data-nc-container="top-left"> <div class="Header-search" data-nc-element="search"> <form class="Header-search-form" action="/search" method="get"> <input class="Header-search-form-input" name="q" type="text" spellcheck="false" value="" autocomplete="off" placeholder="Search" /> <button class="Header-search-form-submit" type="submit" data-test="template-search"> <svg class="Icon Icon--search--small" viewBox="0 0 15 15"> <use xlink:href="/assets/ui-icons.svg#search-icon--small"></use> </svg> <svg class="Icon Icon--search" viewBox="0 0 20 20"> <use xlink:href="/assets/ui-icons.svg#search-icon"></use> </svg> </button> </form> </div> </div> <div data-nc-container="top-center"> <div class="Header-social" data-nc-element="social"> <nav class="SocialLinks" data-content-field="connected-accounts"> <div class="SocialLinks-inner"> <a href="https://www.instagram.com/bearssmokehouse/" target="_blank" class="SocialLinks-link instagram-unauth" style=""> <div> <svg class="SocialLinks-link-svg" viewBox="0 0 64 64"> <use class="SocialLinks-link-icon" xlink:href="#instagram-unauth-icon"></use> <use class="SocialLinks-link-mask" xlink:href="#instagram-unauth-mask"></use> </svg> </div> </a><a href="https://www.facebook.com/BearsSmokehouseBBQ/" target="_blank" class="SocialLinks-link facebook-unauth" style=""> <div> <svg class="SocialLinks-link-svg" viewBox="0 0 64 64"> <use class="SocialLinks-link-icon" xlink:href="#facebook-unauth-icon"></use> <use class="SocialLinks-link-mask" xlink:href="#facebook-unauth-mask"></use> </svg> </div> </a> </div> </nav> </div> </div> <div data-nc-container="top-right"> </div> </div> </header> <div class="Site-inner" data-controller="HeaderOverlay"> <header class="Header Header--bottom Header--overlay"> <div class="Header-inner Header-inner--bottom" data-nc-group="bottom"> <div data-nc-container="bottom-left"> <nav class="Header-nav Header-nav--primary" data-nc-element="primary-nav" data-content-field="navigation"> </nav> </div> <div data-nc-container="bottom-center"> <a href="/" class="Header-branding" data-nc-element="branding" data-content-field="site-title"> <img src="//images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1551214637126-SOTXJM1QPM81VIUIF5P6/1+UConn%2BBears_KO-01.png" alt="Bear&#39;s Smokehouse BBQ" sizes="320px" class="Header-branding-logo" style="display:block" srcset="//images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1551214637126-SOTXJM1QPM81VIUIF5P6/1+UConn%2BBears_KO-01.png?format=100w 100w, //images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1551214637126-SOTXJM1QPM81VIUIF5P6/1+UConn%2BBears_KO-01.png?format=300w 300w, //images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1551214637126-SOTXJM1QPM81VIUIF5P6/1+UConn%2BBears_KO-01.png?format=500w 500w, //images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1551214637126-SOTXJM1QPM81VIUIF5P6/1+UConn%2BBears_KO-01.png?format=750w 750w, //images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1551214637126-SOTXJM1QPM81VIUIF5P6/1+UConn%2BBears_KO-01.png?format=1000w 1000w, //images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1551214637126-SOTXJM1QPM81VIUIF5P6/1+UConn%2BBears_KO-01.png?format=1500w 1500w, //images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1551214637126-SOTXJM1QPM81VIUIF5P6/1+UConn%2BBears_KO-01.png?format=2500w 2500w" loading="lazy" decoding="async" data-loader="sqs"> </a> </div> <div data-nc-container="bottom-right"> <nav class="Header-nav Header-nav--secondary" data-nc-element="secondary-nav" data-content-field="navigation"> <div class="Header-nav-inner"> <span class="Header-nav-item Header-nav-item--folder"> <a href="/gift-cards" class="Header-nav-folder-title" data-controller="HeaderNavFolderTouch">Shop</a> <span class="Header-nav-folder"> <a href="https://www.bearsfoods.com" class="Header-nav-folder-item">Sauces & Rubs</a> <a href="/giftcards" target="_blank" class="Header-nav-folder-item">purchase gift cards</a> <a href="/loyalty" class="Header-nav-folder-item" data-test="template-nav">Loyalty</a> </span> </span><span class="Header-nav-item Header-nav-item--folder"> <a href="/locations-2" class="Header-nav-folder-title" data-controller="HeaderNavFolderTouch">Locations & Menus</a> <span class="Header-nav-folder"> <a href="/locations" class="Header-nav-folder-item">all locations</a> <a href="/asheville" class="Header-nav-folder-item" data-test="template-nav">Asheville (Downtown Asheville)</a> <a href="/sweetencreek" class="Header-nav-folder-item" data-test="template-nav">Asheville (@ SWEETEN CREEK BREWING)</a> <a href="/hartford" class="Header-nav-folder-item" data-test="template-nav">Hartford</a> <a href="/new-haven" class="Header-nav-folder-item" data-test="template-nav">New Haven (LOCATED IN THE DISTRICT CAMPUS)</a> <a href="/south-windsor" class="Header-nav-folder-item" data-test="template-nav">South Windsor</a> <a href="/windsor" class="Header-nav-folder-item" data-test="template-nav">Windsor</a> </span> </span><span class="Header-nav-item Header-nav-item--folder"> <a href="/order-now" class="Header-nav-folder-title" data-controller="HeaderNavFolderTouch">ORDER NOW</a> <span class="Header-nav-folder"> <a href="https://bearsbbq.com/order" target="_blank" class="Header-nav-folder-item">PICK UP</a> <a href="/delivery" class="Header-nav-folder-item" data-test="template-nav">delivery</a> <a href="https://www.restaurantcateringsystems.com/bearssmokehouse/" target="_blank" class="Header-nav-folder-item">CATERING</a> </span> </span><span class="Header-nav-item Header-nav-item--folder"> <a href="/bbqcatering" class="Header-nav-folder-title Header-nav-folder-title--active" data-controller="HeaderNavFolderTouch">Catering</a> <span class="Header-nav-folder"> <a href="/catering" class="Header-nav-folder-item" data-test="template-nav">Catering</a> <a href="/foodtrucks" class="Header-nav-folder-item" data-test="template-nav">Food Trucks</a> <a href="/catering-faq" class="Header-nav-folder-item Header-nav-folder-item--active" data-test="template-nav">FAQ</a> </span> </span><span class="Header-nav-item Header-nav-item--folder"> <a href="/about-1" class="Header-nav-folder-title" data-controller="HeaderNavFolderTouch">Company</a> <span class="Header-nav-folder"> <a href="/mission" class="Header-nav-folder-item" data-test="template-nav">Mission</a> <a href="/careers" target="_blank" class="Header-nav-folder-item">careers</a> <a href="/press-awards" class="Header-nav-folder-item">Awards</a> </span> </span><a href="/fundraisers" target="_blank" class="Header-nav-item">Fundraisers</a><a href="/thanksgiving" class="Header-nav-item" data-test="template-nav">Thanksgiving</a> </div> </nav> </div> </div> </header> <div class="Content-outer"> <section class="Intro Intro--has-image" data-parallax-original-element data-parallax-id="5e62d93ffa4b5b030e122254" data-controller="Parallax"> <div class="sqs-layout sqs-grid-12 columns-12 Intro-content sqs-alternate-block-style-container" data-layout-label="Intro" data-type="block-field" data-updated-on="1583536697033" id="5e62d93ffa4b5b030e122254_intro"><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-2d0a4530661d7049b7a4"><div class="sqs-block-content"> <div class="sqs-html-content"> <h1 style="text-align:center;white-space:pre-wrap;">FAQs</h1><p style="text-align:center;white-space:pre-wrap;" class="" data-rte-preserve-empty="true"></p> </div> </div></div></div></div></div> <figure class="Intro-image" data-parallax-image-wrapper> <img data-src="https://images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1544036678396-K23N3YFEV39XORYUO5N5/Hartford+Courant+Press+Thumb.jpg" data-image="https://images.squarespace-cdn.com/content/v1/5a8f1af5bff20058cdf8c3bd/1544036678396-K23N3YFEV39XORYUO5N5/Hartford+Courant+Press+Thumb.jpg" data-image-dimensions="1600x900" data-image-focal-point="0.5,0.5" alt="Hartford Courant Press Thumb.jpg" data-load="false" alt="" /> </figure> </section> <main class="Main Main--page" > <section class="Main-content" data-content-field="main-content"> <div class="sqs-layout sqs-grid-12 columns-12" data-type="page" data-updated-on="1644344052279" id="page-5e62d93ffa4b5b030e122254"><div class="row sqs-row"><div class="col sqs-col-3 span-3"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-dbace71bd344ed563aa1"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;">Do you offer contactless delivery options?</h2> </div> </div></div></div><div class="col sqs-col-9 span-9"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-8447bc205e87b6dd91e0"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">We offer the option for you to provide us with specific delivery instructions (i.e. leave on the front step and ring the doorbell or call upon arrival) to eliminate contact with our drivers. We are also offering individual boxed meals as well as our standard buffet options.</p> </div> </div></div></div></div><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block horizontalrule-block sqs-block-horizontalrule" data-block-type="47" id="block-yui_3_17_2_1_1591030927959_33547"><div class="sqs-block-content"><hr /></div></div><div class="row sqs-row"><div class="col sqs-col-3 span-3"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-yui_3_17_2_1_1591030927959_34239"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;">HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?</h2> </div> </div></div></div><div class="col sqs-col-9 span-9"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-yui_3_17_2_1_1591030927959_35669"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">Please place your order with 72 hours advance notice for pickup and 1 week advance notice for delivery. If your order requires shorter notice, <a href="/catering-contact">please contact the catering team directly.</a> We will do our best to accommodate your request.</p> </div> </div></div></div></div><div class="sqs-block horizontalrule-block sqs-block-horizontalrule" data-block-type="47" id="block-bddd9ba92e2ed78851d9"><div class="sqs-block-content"><hr /></div></div></div></div><div class="row sqs-row"><div class="col sqs-col-3 span-3"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-3a5b60b736f5283d77c8"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;"> DO YOU DELIVER? what is the delivery fee?</h2> </div> </div></div></div><div class="col sqs-col-9 span-9"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-d9235a6b606f4a6c5348"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">Yes! Delivery fees are 10% of total food costs with a minimum fee of $40.00. Orders exceeding $2,000.00 the fee is 5% of total food costs. Orders that are going outside of our standard delivery range may face additional charges.</p> </div> </div></div></div></div><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block horizontalrule-block sqs-block-horizontalrule" data-block-type="47" id="block-13cca7b4a16825ac69fc"><div class="sqs-block-content"><hr /></div></div></div></div><div class="row sqs-row"><div class="col sqs-col-3 span-3"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-98cb68f3212dc3fd0160"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;">DO I NEED TO SUPPLY MY OWN PLATES, FORKS, NAPKINS AND CHAFING DISHES?</h2> </div> </div></div></div><div class="col sqs-col-9 span-9"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-c6bb5b540f02c0935c29"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">Dinnerware is only included with sandwich and entree packages.  All dinnerware can be added to any order for an additional fee of $1 to $3 per person. Chafing dish sets are available for $11 each which includes a wire rack, water tray and 2 hour gel sterno cans.</p> </div> </div></div></div></div><div class="row sqs-row"><div class="col sqs-col-12 span-12"><div class="sqs-block horizontalrule-block sqs-block-horizontalrule" data-block-type="47" id="block-yui_3_17_2_1_1583537679163_128337"><div class="sqs-block-content"><hr /></div></div><div class="row sqs-row"><div class="col sqs-col-3 span-3"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-yui_3_17_2_1_1583537679163_129015"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;">Do you have gluten-free options?</h2> </div> </div></div></div><div class="col sqs-col-9 span-9"><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-yui_3_17_2_1_1583537679163_130780"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">Yes, all meats and bbq sauces are gluten-free. Any items containing gluten are indicated on the menu. </p> </div> </div></div></div></div><div class="sqs-block horizontalrule-block sqs-block-horizontalrule" data-block-type="47" id="block-yui_3_17_2_1_1583537679163_11381"><div class="sqs-block-content"><hr /></div></div><div class="sqs-block html-block sqs-block-html sqs-col-3 span-3 float float-left" data-block-type="2" id="block-yui_3_17_2_1_1583537679163_28163"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;">WHAT IF SOME OF MY GUESTS HAVE A DIETARY RESTRICTION OR ALLERGY?</h2> </div> </div></div><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-yui_3_17_2_1_1583537679163_28825"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">We can accommodate for most people. <a href="/catering-contact">The catering team</a> will be able to assist you.</p> </div> </div></div><div class="sqs-block horizontalrule-block sqs-block-horizontalrule" data-block-type="47" id="block-yui_3_17_2_1_1583537679163_32241"><div class="sqs-block-content"><hr /></div></div><div class="sqs-block html-block sqs-block-html sqs-col-3 span-3 float float-left" data-block-type="2" id="block-yui_3_17_2_1_1583537679163_42068"><div class="sqs-block-content"> <div class="sqs-html-content"> <h2 style="white-space:pre-wrap;">DO YOU OFFER VEGETARIAN AND/OR VEGAN MENU OPTIONS?</h2> </div> </div></div><div class="sqs-block html-block sqs-block-html" data-block-type="2" id="block-yui_3_17_2_1_1583537679163_42729"><div class="sqs-block-content"> <div class="sqs-html-content"> <p class="" style="white-space:pre-wrap;">Yes! There are several delicious vegetarian and vegan options on our menu. One of our guest favorites is the “meatless meatloaf”.</p> </div> </div></div><div class="sqs-block horizontalrule-block sqs-block-horizontalrule" data-block-type="47" id="block-yui_3_17_2_1_1583537679163_55121"><div class="sqs-block-content"><hr /></div></div><div class="sqs-block button-block sqs-block-button" data-block-type="53" id="block-yui_3_17_2_1_1583770361620_13755"><div class="sqs-block-content"> <div class="sqs-block-button-container sqs-block-button-container--center" data-animation-role="button" data-alignment="center" data-button-size="medium" data-button-type="primary" > <a href="/catering" class="sqs-block-button-element--medium sqs-button-element--primary sqs-block-button-element" > Back to The Bear's Catering page </a> </div> </div></div></div></div></div> </section> </main> </div> </div> <footer class="Footer" role="contentinfo" data-controller="FooterBreakpoints"> <div class="Footer-inner clear"> <div class="sqs-layout sqs-grid-12 columns-12 Footer-blocks 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class="Footer-nav-group"><div class="Footer-nav-folder-heading">Contact</div> <a href="mailto:asheville@bearsbbq.com" class="Footer-nav-folder-item">Asheville</a> <a href="mailto:hartford@bearsbbq.com" class="Footer-nav-folder-item">Hartford</a> <a href="mailto:newhaven@bearsbbq.com" class="Footer-nav-folder-item">New Haven</a> <a href="mailto:windsor@bearsbbq.com" class="Footer-nav-folder-item">Windsor</a> </div><div class="Footer-nav-group"></div><div class="Footer-nav-group"><div class="Footer-nav-folder-heading">Company</div> <a href="mailto:orders@bearsbbq.com?subject=Wholesale%20BBQ%20Sauce%20Inquiry" class="Footer-nav-folder-item">Wholesale BBQ Sauces</a> <a href="/careers" target="_blank" class="Footer-nav-folder-item">Careers</a> <a href="/press-awards" class="Footer-nav-folder-item">Awards</a> </div><div class="Footer-nav-group"></div><div class="Footer-nav-group"><div class="Footer-nav-folder-heading">Get Social With Us</div> <a 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