Contact Center AI | Google Cloud

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class="devsite-nav-item-title"> Apigee API Management </div> <div class="devsite-nav-item-description"> API management, development, and security platform. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/distributed-cloud" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/distributed-cloud" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="google distributed cloud"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#generic" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Google Distributed Cloud </div> <div class="devsite-nav-item-description"> Fully managed solutions for the edge and data centers. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/deploy" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/deploy" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="google cloud deploy"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/cloud-deploy.svg" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Google Cloud Deploy </div> <div class="devsite-nav-item-description"> Fully managed continuous delivery to Google Kubernetes Engine and Cloud Run. </div> </a> </li> </ul> </div> <div class="devsite-tabs-dropdown-column "> <ul class="devsite-tabs-dropdown-section cloud-dropdown-menu-heading"> <li class="devsite-nav-title" role="heading" tooltip>Internet of Things</li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/iot-core" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/iot-core" track-metadata-position="nav - products" track-metadata-module="tertiary nav" track-metadata-module_headline="internet of things" tooltip track-name="cloud iot core"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#cloudiotcore" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Cloud IoT Core </div> <div class="devsite-nav-item-description"> IoT device management, integration, and connection service. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li 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class="devsite-nav-item-title"> Cloud APIs </div> <div class="devsite-nav-item-description"> Programmatic interfaces for Google Cloud services. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/cloud-console" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/cloud-console" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="cloud console"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#generic" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Cloud console </div> <div class="devsite-nav-item-description"> Web-based interface for managing and monitoring cloud apps. </div> </a> </li> </ul> <ul 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track-metadata-eventdetail="https://cloud.google.com/shell" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="cloud shell"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#cloudshell" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Cloud Shell </div> <div class="devsite-nav-item-description"> Interactive shell environment with a built-in command line. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/config-connector/docs/overview" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/config-connector/docs/overview" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="config connector"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#generic" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Config Connector </div> <div class="devsite-nav-item-description"> Kubernetes add-on for managing Google Cloud resources. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/cost-management" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/cost-management" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="cost management"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/billing.png" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Cost Management </div> <div class="devsite-nav-item-description"> Tools for monitoring, controlling, and optimizing your costs. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/solutions/active-assist" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/solutions/active-assist" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="intelligent management"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#generic" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Intelligent Management </div> <div class="devsite-nav-item-description"> Tools for easily managing performance, security, and cost. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/private-catalog" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/private-catalog" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="private catalog"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#marketplace" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Private Catalog </div> <div class="devsite-nav-item-description"> Service catalog for admins managing internal enterprise solutions. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/docs/terraform" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/docs/terraform" track-metadata-position="nav - products" track-metadata-module="tertiary nav" tooltip track-name="terraform on google cloud"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#generic" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Terraform on Google Cloud </div> <div class="devsite-nav-item-description"> Open source tool to provision Google Cloud resources with declarative configuration files. </div> </a> </li> </ul> </div> <div class="devsite-tabs-dropdown-column "> <ul class="devsite-tabs-dropdown-section cloud-dropdown-menu-heading"> <li class="devsite-nav-title" role="heading" tooltip>Media and Gaming</li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/livestream" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/livestream" track-metadata-position="nav - products" track-metadata-module="tertiary nav" track-metadata-module_headline="media and gaming" tooltip track-name="live stream api"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/icons.svg#generic" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> Live Stream API </div> <div class="devsite-nav-item-description"> Service to convert live video and package for streaming. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/opencue" track-type="nav" track-metadata-eventdetail="https://cloud.google.com/opencue" track-metadata-position="nav - products" track-metadata-module="tertiary nav" track-metadata-module_headline="media and gaming" tooltip track-name="opencue"> <div class="devsite-nav-item-icon-container" size="medium"> <img class="devsite-nav-item-icon" alt="" src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/cloud/images/navigation/opencue.png" srcset="" sizes="100vw" loading="lazy"> </div> <div class="devsite-nav-item-title"> OpenCue </div> <div class="devsite-nav-item-description"> Open source render manager for visual effects and animation. </div> </a> </li> </ul> <ul class="devsite-tabs-dropdown-section "> <li class="devsite-nav-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/transcoder/docs" 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@media(min-width: 1280px) { .cloud-jump-content { padding-top: 0; } } .cloud-block__image { width: 100%; } </style> <style> .horizontal-solution-template__hero-block:not(:empty) { margin-top: 36px; } </style> <section class="module-section"> <div class=" cws-banner cws-banner--yellow cws-fullbleed " track-name="contact center ai reimagines the customer experience through full end-to-end platform expansion read more" track-type="banner" track-metadata-module="banner"> <div class="cws-banner__body-copy"><span>Contact Center AI reimagines the customer experience through full end-to-end platform expansion. <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/blog/products/ai-machine-learning/google-announces-new-cloud-contact-center-ai-platform" class="cws-link cws-link--dark" track-name="read more" track-type="inline link" track-metadata-eventdetail="cloud.google.com/blog/products/ai-machine-learning/google-announces-new-cloud-contact-center-ai-platform">Read more</a> </span> </div> </div> </section> <style> .in-page-navigation-module cloudx-jump-menu[mixed], .in-page-navigation-module .cloud-jump-menu { padding-top: 0 } .in-page-navigation-module .bricks-jump-menu { background-color: #f8f9fa; } @media(min-width: 1024px) { .in-page-navigation-module .bricks-jump-menu { margin-top: 60px; } .in-page-navigation-module .bricks-jump-menu--has-banner { margin-top: 0; } } #cloud-site cloudx-jump-menu .in-page-navigation-module__headline { margin-top: 0; } </style> <div class="in-page-navigation-module"> <cloudx-jump-menu label="Jump to" label-hidden-large="" mixed="" class=" "> <div class="cloud-menu-content"> <a href="#" class="cloud-jump-menu__toggle cloud-jump-menu__toggle--hide-large">Jump to<i class="material-icons" aria-hidden="true" translate="no"><span></span></i></a> <div class="cloud-jump-menu__links"> <span class="cloud-subhead in-page-navigation-module__headline"> Contact Center AI </span> <div class="cloud-jump-menu__active-page"></div> </div> </div> </cloudx-jump-menu> </div> <div class="cloud-jump-content horizontal-solution-template"> <section class="module-section"> <div class="cloud-jump-section" data-cloud-main-text="Overview"> <style> .hero-module__title { color: #4185f4; } .hero-module--centered.hero-module--no-hero-asset .hero-module__content { text-align: center; } @media(max-width: 1024px) { .hero-module--centered .hero-module__content { text-align: center; } } </style> <div class=" hero-module " track-metadata-position="hero" track-metadata-module="hero" track-metadata-module_headline="contact center ai"> <div class="cws-grid"> <div class=" cws-grid__col--span-12 "> </div> </div> <div class="cws-grid"> <div class="cws-grid__col--span-8"> <div class="cws-content-block"> <div class="cws-content-block__content hero-module__content"> <div class=" cws-content-block__headline "> <h1 class="cws-headline--headline-3" id="contact-center-ai" data-text=" Contact Center AI "> Contact Center AI </h1> </div> <div class="cws-content-block__text"> <div class="cws-body--large richtext"> <p>Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that. </p> </div> </div> </div> </div> <div class="cws-spacer-4--top"> <div class=" cws-button__set "> <cloudx-free-trial-eligible-content> <slot slot="eligible"> <a class=" cws-button cws-button--high-emphasis " href="http://web.archive.org/web/20230810190846/https://cloud.google.com/contact?direct=true" track-name="request a demo" track-type="button" track-metadata-eventdetail="cloud.google.com/contact" track-metadata-modifier="high-emphasis"> Request a demo </a> <a class=" cws-button cws-button--medium-emphasis " href="http://web.archive.org/web/20230810190846/https://cloud.google.com/contact" track-name="contact sales" track-type="button" track-metadata-eventdetail="cloud.google.com/contact" track-metadata-modifier="medium-emphasis"> Contact sales </a> </slot> <slot slot="ineligible"> <a class=" cws-button cws-button--high-emphasis " href="http://web.archive.org/web/20230810190846/https://inthecloud.withgoogle.com/ccai-demo-request/cs-bsm.html" target="_blank" rel="noopener" track-name="contact sales" track-type="button" track-metadata-eventdetail="inthecloud.withgoogle.com/ccai-demo-request/cs-bsm.html" track-metadata-modifier="high-emphasis"> Contact sales </a> </slot> </cloudx-free-trial-eligible-content> </div> </div> </div> <div class="hero-module__right-rail cws-grid__col--span-4"> <a class="cws-card" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/resources/2023-gartnermq-conversational-ai" track-name="google is a leader in the 2023 gartner magic quadrant for enterprise conversational ai platforms" track-type="card" track-metadata-eventdetail="cloud.google.com/resources/2023-gartnermq-conversational-ai" track-metadata-position="hero" track-metadata-module="hero" track-metadata-module_headline="contact center ai" track-metadata-child_headline="google is a leader in the 2023 gartner magic quadrant for enterprise conversational ai platforms"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--logo "> <img alt="Gartner logo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/kDzsfArnAyK8Aa_GJGTHoH_v1UY0Ah3NtXYTWWasx3hDFRxkZcvEVKh--A5Ek2Mr4Zvf82S3OEEi=e14-rj-sc0xffffff-h36-w120" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/kDzsfArnAyK8Aa_GJGTHoH_v1UY0Ah3NtXYTWWasx3hDFRxkZcvEVKh--A5Ek2Mr4Zvf82S3OEEi=e14-rj-sc0xffffff-h72-w240 2x"> </div> <div class="cws-card__content"> <div class="cws-headline cws-headline--headline-5">Google is a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms</div> </div> <div class=" cws-card__cta "> <span class="cws-button cws-button--low-emphasis"> Download now </span> </div> </div> </a> </div> </div> </div> </div> <div class="horizontal-solution-template__hero-block"> </div> <div class="horizontal-solution-template__hero-block"> <div> <div class="cloud-jump-section" data-cloud-main-text="Benefits"> <p class=" cws-spacer-2--bottom cws-label ">Benefits</p> <div class="benefits-module" track-metadata-module="benefits" track-metadata-module_headline="improve customer service with ai that understands interacts and talks"> <div class="cws-grid cws-spacer-4--bottom"> <div class="cws-grid__col--span-8"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h2 class="cws-headline--headline-4 cws-content-block__headline" id="improve-customer-service-with-ai-that-understands,-interacts,-and-talks" data-text=" Improve customer service with AI that understands, interacts, and talks"> Improve customer service with AI that understands, interacts, and talks</h2> </div> </div> </div> </div> <div class="cws-grid"> <div class="cws-grid__col--span-6 cws-grid__col--span-4-lg"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h3 class="cws-headline--headline-6 cws-content-block__headline" id="create-agents-that-are-superheroes-for-your-customers" data-text=" Create agents that are superheroes for your customers "> Create agents that are superheroes for your customers </h3> <div class="cws-body cws-content-block__text"> <p>Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance. </p> </div> </div> </div> </div> <div class="cws-grid__col--span-6 cws-grid__col--span-4-lg"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h3 class="cws-headline--headline-6 cws-content-block__headline" id="enable-natural-interactions-with-virtual-agents" data-text=" Enable natural interactions with virtual agents"> Enable natural interactions with virtual agents</h3> <div class="cws-body cws-content-block__text"> <p>Deliver lifelike customer experiences that support accurate multi-turn conversations, built with deep learning technologies powered by Google Assistant. </p> </div> </div> </div> </div> <div class="cws-grid__col--span-6 cws-grid__col--span-4-lg"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h3 class="cws-headline--headline-6 cws-content-block__headline" id="empower-your-teams-with-actionable-insights" data-text=" Empower your teams with actionable insights"> Empower your teams with actionable insights</h3> <div class="cws-body cws-content-block__text"> <p>Turn your conversations into insights through analytics and reporting that uncover key call drivers, customer sentiment, and more.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="module-section"></section> <section class="module-section"> <div class="cloud-jump-section" data-cloud-main-text="Key features"> <p class=" cws-spacer-2--bottom cws-label ">Key features</p> <div class="key-features-module" track-metadata-module="key features" track-metadata-module_headline="enable rich and conversational experiences with ai-powered capabilities"> <div class="cws-grid cws-grid__no-gap--row"> <div class="cws-grid__col--span-8"> <div class="key-features-module__headline cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h2 class="cws-headline--headline-4 cws-content-block__headline" id="enable-rich-and-conversational-experiences-with-ai-powered-capabilities" data-text=" Enable rich and conversational experiences with AI-powered capabilities"> Enable rich and conversational experiences with AI-powered capabilities</h2> <div class="cws-body--large cws-spacer-2--bottom cws-content-block__text"> <p>Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation. </p> </div> </div> </div> </div> </div> <div class="cws-grid__col--span-8"> <div class="key-features-module__key-feature cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h3 class="cws-headline--headline-6 cws-content-block__headline" id="virtual-agent,-powered-by-dialogflow-cx" data-text=" Virtual agent, powered by Dialogflow CX"> Virtual agent, powered by Dialogflow CX</h3> <div class="cws-body cws-content-block__text"> <p> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/dialogflow" class="cws-link" track-name="dialogflow cx" track-type="content block" track-metadata-eventdetail="cloud.google.com/dialogflow" track-metadata-module="key features" track-metadata-module_headline="enable rich and conversational experiences with ai-powered capabilities">Dialogflow CX</a> allows enterprise customers to create advanced virtual agents in minutes that seamlessly switch between topics, handle supplemental questions, and operate across multiple channels 24/7 to minimize live agent interventions.</p> <p>Intuitive drag and drop visual flow builder makes it easy to build and maintain sophisticated conversations. Join over 1.5 million developers using <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/dialogflow" class="cws-link" track-name="dialogflow" track-type="content block" track-metadata-eventdetail="cloud.google.com/dialogflow">Dialogflow</a>. </p> </div> </div> </div> </div> <div class="key-features-module__key-feature cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h3 class="cws-headline--headline-6 cws-content-block__headline" id="agent-assist" data-text=" Agent Assist"> Agent Assist</h3> <div class="cws-body cws-content-block__text"> <p> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/agent-assist" class="cws-link" track-name="agent assist" track-type="content block" track-metadata-eventdetail="cloud.google.com/agent-assist" track-metadata-module="key features" track-metadata-module_headline="enable rich and conversational experiences with ai-powered capabilities">Agent Assist</a> empowers human agents with continuous support during their calls and chats by identifying intent and providing real-time, step-by-step assistance.</p> </div> </div> </div> </div> <div class="key-features-module__key-feature cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h3 class="cws-headline--headline-6 cws-content-block__headline" id="insights" data-text=" Insights"> Insights</h3> <div class="cws-body cws-content-block__text"> <p> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/solutions/ccai-insights" class="cws-link" track-name="ccai insights" track-type="content block" track-metadata-eventdetail="cloud.google.com/solutions/ccai-insights" track-metadata-module="key features" track-metadata-module_headline="enable rich and conversational experiences with ai-powered capabilities">CCAI Insights</a> uses natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes.</p> </div> </div> </div> </div> <div class="key-features-module__key-feature cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h3 class="cws-headline--headline-6 cws-content-block__headline" id="contact-center-ai-platform" data-text=" Contact Center AI Platform"> Contact Center AI Platform</h3> <div class="cws-body cws-content-block__text"> <p> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/solutions/contact-center-ai-platform" class="cws-link" track-name="contact center ai platform" track-type="content block" track-metadata-eventdetail="cloud.google.com/solutions/contact-center-ai-platform" track-metadata-module="key features" track-metadata-module_headline="enable rich and conversational experiences with ai-powered capabilities">Contact Center AI Platform</a> complete cloud native platform to support multichannel communications between customers and agents, optimized for the smartphone era.</p> </div> </div> </div> </div> <div class="key-features-module__key-feature cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h3 class="cws-headline--headline-6 cws-content-block__headline" id="ccai-advisory-services" data-text=" CCAI Advisory Services"> CCAI Advisory Services</h3> <div class="cws-body cws-content-block__text"> <p>Partner with our experts to improve your Dialogflow CX virtual agent and overall end to end Contact Center AI solution. Collaborate with our experts to get a full evaluation of your current solution and get a report of areas of improvement and suggested next steps to get the most out of your virtual agents. <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/contact?direct=true" class="cws-link" track-name="contact sales" track-type="content block" track-metadata-eventdetail="cloud.google.com/contact" track-metadata-module="key features" track-metadata-module_headline="enable rich and conversational experiences with ai-powered capabilities">Contact sales</a> to get started or learn more about our entire <a href="http://web.archive.org/web/20230810190846/http://cloud.google.com/consulting" class="cws-link" track-name="consulting portfolio" track-type="content block" track-metadata-eventdetail="cloud.google.com/consulting">consulting portfolio.</a> </p> </div> </div> </div> </div> <div class="key-features-module__footernote"> <hr class="cws-divider"> <span class="cws-body richtext"> <p>Ready to get started? <a href="/web/20230810190846/https://cloud.google.com/contact" class="cws-link" track-name="contact us" track-type="inline link" track-metadata-eventdetail="cloud.google.com/contact" track-metadata-module="key features" track-metadata-module_headline="enable rich and conversational experiences with ai-powered capabilities">Contact us</a> </p> </span> </div> </div> </div> </div> </div> </section> <section class="module-section"> <style> .card-grid-module__mobile-view { display: none; } @media (max-width: 600px) { .card-grid-module__desktop-view { display: none; } .card-grid-module__mobile-view { display: block; } } </style> <div class="card-grid-module" track-metadata-module="additional content" track-metadata-module_headline="see how ai can automate your contact center"> <div class="cws-grid"> <div class=" cws-grid__col--span-8 cws-spacer-3--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h2 class="cws-headline--headline-4 cws-content-block__headline" id="see-how-ai-can-automate-your-contact-center" data-text=" See how AI can automate your contact center"> See how AI can automate your contact center</h2> </div> </div> </div> </div> <div class=" cws-grid cws-cards cws-cards--compact "> <div class="cws-grid__col--span-4"> <a class="cws-card lb" href="http://web.archive.org/web/20230810190846/https://www.youtube.com/watch?v=i8b4pEYIsIM&feature=youtu.be" data-lightbox-height="506" data-lightbox-width="900" target="_blank" rel="noopener" track-name="how does google cloud contact center ai work" track-type="card" track-metadata-eventdetail="www.youtube.com/watch" track-metadata-video-id="i8b4pEYIsIM" track-metadata-module="additional content" track-metadata-module_headline="see how ai can automate your contact center" track-metadata-child_headline="how does google cloud contact center ai work" track-metadata-child_eyebrow="video"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--icon "> <img alt="Video icon" class src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/bricks/image/video-icon.svg" style="max-width: 48px; max-height: 48px;"> </div> <div class="cws-card__content"> <p class="cws-label">Video</p> <div class="cws-headline cws-headline--headline-5">How does Google Cloud Contact Center AI work?</div> </div> <div class=" cws-card__cta "> <span class="cws-button cws-button--low-emphasis"> Watch video </span> </div> </div> </a> </div> <div class="cws-grid__col--span-4"> <a class="cws-card" href="http://web.archive.org/web/20230810190846/https://inthecloud.withgoogle.com/idc-infobrief/dl-cd.html" target="_blank" rel="noopener" track-name="idc unlocking the power of ai for contact centers" track-type="card" track-metadata-eventdetail="inthecloud.withgoogle.com/idc-infobrief/dl-cd.html" track-metadata-module="additional content" track-metadata-module_headline="see how ai can automate your contact center" track-metadata-child_headline="idc unlocking the power of ai for contact centers"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--logo "> </div> <div class="cws-card__content"> <div class="cws-headline cws-headline--headline-5">IDC: Unlocking the Power of AI for Contact Centers </div> </div> <div class=" cws-card__cta "> <span class="cws-button cws-button--low-emphasis"> Read report </span> </div> </div> </a> </div> </div> </div> </section> <section class="module-section"> <div class="cloud-jump-section" data-cloud-main-text="Customers"> <style> .customer-module__carousel .cloud-carousel { padding: 0; } </style> <div class="customer-module" track-metadata-module="customers" track-metadata-module_headline="explore case studies for this solution"> <p class="cws-label">Customers</p> <div class="cws-grid"> <div class="cws-grid__col--span-8"> <div class="customer-module__headline cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h2 class="cws-headline--headline-4 cws-content-block__headline" id="explore-case-studies-for-this-solution" data-text=" Explore case studies for this solution"> Explore case studies for this solution</h2> </div> </div> </div> </div> </div> <div class="customer-module__carousel cws-spacer-4--bottom"> <style> @media (max-width: 480px) { .cloud-carousel--bleed-right { margin-right: 0; } .cloud-carousel__slide { margin-right: 16px; } } </style> <div class=" cloud-carousel cloud-carousel--3up cloud-carousel--margin-tight "> <div class="cloud-carousel__slide-deck-container"> <div class="cloud-carousel__slide-deck" role="group"> <div class="cloud-carousel__slide cws-cards"> <a class="cws-card" href="http://web.archive.org/web/20230810190846/https://www.googlecloudpresscorner.com/2020-07-13-Verizon-Powers-Intuitive-Customer-Experiences-with-Google-Cloud" target="_blank" rel="noopener" track-name="verizon uses contact center ai to delight customers" track-type="card" track-metadata-eventdetail="www.googlecloudpresscorner.com/2020-07-13-Verizon-Powers-Intuitive-Customer-Experiences-with-Google-Cloud" track-metadata-module="customers" track-metadata-module_headline="explore case studies for this solution" track-metadata-child_headline="verizon uses contact center ai to delight customers" track-metadata-child_eyebrow="case study" track-metadata-child_index="1" track-metadata-child_total="6"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--logo "> <img alt="Verizon logo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/TMgPZtkOmqKWBO8C4PqIylLCjtPa4Oufp1g8ABpcz7i5my_e4KWjD18jlPsIAHBFeyQHckVF9-rjnw=e14-rj-sc0xffffff-h36" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/TMgPZtkOmqKWBO8C4PqIylLCjtPa4Oufp1g8ABpcz7i5my_e4KWjD18jlPsIAHBFeyQHckVF9-rjnw=e14-rj-sc0xffffff-h72 2x"> </div> <div class="cws-card__content"> <p class="cws-label">Case study</p> <div class="cws-headline cws-headline--headline-5">Verizon uses Contact Center AI to delight customers.</div> <p class="cws-small-text">5-min read</p> </div> </div> </a> </div> <div class="cloud-carousel__slide cws-cards"> <a class="cws-card" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/customers/state-of-illinois" track-name="illinois is using ccai to help more than 1 million citizens who lost their jobs" track-type="card" track-metadata-eventdetail="cloud.google.com/customers/state-of-illinois" track-metadata-module="customers" track-metadata-module_headline="explore case studies for this solution" track-metadata-child_headline="illinois is using ccai to help more than 1 million citizens who lost their jobs" track-metadata-child_eyebrow="case study" track-metadata-child_index="2" track-metadata-child_total="6"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--logo "> <img alt="CCAI customer State of IL badge" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/e5C-cjcxVpRbc2ghVSycx6wvkQ0-o9GyQBBvZANrnw7fAIrgcDqOODS07KxPLgTE8XIHmMU39vw=e14-rj-sc0xffffff-h36" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/e5C-cjcxVpRbc2ghVSycx6wvkQ0-o9GyQBBvZANrnw7fAIrgcDqOODS07KxPLgTE8XIHmMU39vw=e14-rj-sc0xffffff-h72 2x"> </div> <div class="cws-card__content"> <p class="cws-label">Case study</p> <div class="cws-headline cws-headline--headline-5">Illinois is using CCAI to help more than 1 million citizens who lost their jobs.</div> <p class="cws-small-text">5-min read</p> </div> </div> </a> </div> <div class="cloud-carousel__slide cws-cards"> <a class="cws-card" href="/web/20230810190846/https://cloud.google.com/customers/marks-and-spencer" track-name="marks spencer automates calls to stores with contact center ai" track-type="card" track-metadata-eventdetail="cloud.google.com/customers/marks-and-spencer" track-metadata-module="customers" track-metadata-module_headline="explore case studies for this solution" track-metadata-child_headline="marks spencer automates calls to stores with contact center ai" track-metadata-child_eyebrow="case study" track-metadata-child_index="3" track-metadata-child_total="6"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--logo "> <img alt="Marks & Spencer logo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/GnMpDCxPlbCbeBNMVLA6Ti5agI9rm2hfmWR_F9QRts5gDHheJpP1JXy94T7Beld3jRjeB-8mogKGgw=e14-rj-sc0xffffff-h36" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/GnMpDCxPlbCbeBNMVLA6Ti5agI9rm2hfmWR_F9QRts5gDHheJpP1JXy94T7Beld3jRjeB-8mogKGgw=e14-rj-sc0xffffff-h72 2x"> </div> <div class="cws-card__content"> <p class="cws-label">Case study</p> <div class="cws-headline cws-headline--headline-5">Marks & Spencer automates calls to stores with Contact Center AI.</div> <p class="cws-small-text">6-min read</p> </div> </div> </a> </div> <div class="cloud-carousel__slide cws-cards"> <a class="cws-card" href="/web/20230810190846/https://cloud.google.com/blog/products/ai-machine-learning/contact-center-ai-now-ga" track-name="godaddy powers its self-service experience with dialogflow" track-type="card" track-metadata-eventdetail="cloud.google.com/blog/products/ai-machine-learning/contact-center-ai-now-ga" track-metadata-module="customers" track-metadata-module_headline="explore case studies for this solution" track-metadata-child_headline="godaddy powers its self-service experience with dialogflow" track-metadata-child_eyebrow="blog post" track-metadata-child_index="4" track-metadata-child_total="6"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--logo "> <img alt="GoDaddy logo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/0w3qFNaNyzsEZSuSrEMJHOk4vs1bY44jGBDXckDh52Pvrou2IXhFkQKj24RwZ5yA3nsQEtZ5cBo=e14-rj-sc0xffffff-h36" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/0w3qFNaNyzsEZSuSrEMJHOk4vs1bY44jGBDXckDh52Pvrou2IXhFkQKj24RwZ5yA3nsQEtZ5cBo=e14-rj-sc0xffffff-h72 2x"> </div> <div class="cws-card__content"> <p class="cws-label">Blog post</p> <div class="cws-headline cws-headline--headline-5">GoDaddy powers its self-service experience with Dialogflow.</div> <p class="cws-small-text">5-min read</p> </div> </div> </a> </div> <div class="cloud-carousel__slide cws-cards"> <a class="cws-card" href="/web/20230810190846/https://cloud.google.com/blog/topics/customers/easyjet-transforming-how-customers-search-for-flights-with-the-help-of-google-cloud" track-name="easyjet uses dialogflow to power speak now feature booking flights using voice" track-type="card" track-metadata-eventdetail="cloud.google.com/blog/topics/customers/easyjet-transforming-how-customers-search-for-flights-with-the-help-of-google-cloud" track-metadata-module="customers" track-metadata-module_headline="explore case studies for this solution" track-metadata-child_headline="easyjet uses dialogflow to power speak now feature booking flights using voice" track-metadata-child_eyebrow="blog post" track-metadata-child_index="5" track-metadata-child_total="6"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--logo "> <img alt="easyJet logo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/sDje4hbaKP26N_qcPCykn9TpFcbGsN2-qBTxWRVudF5Vw1yOQ0rjtS3iET-pwbRSilMJRBtWuJNFWw=e14-rj-sc0xffffff-h36" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/sDje4hbaKP26N_qcPCykn9TpFcbGsN2-qBTxWRVudF5Vw1yOQ0rjtS3iET-pwbRSilMJRBtWuJNFWw=e14-rj-sc0xffffff-h72 2x"> </div> <div class="cws-card__content"> <p class="cws-label">Blog post</p> <div class="cws-headline cws-headline--headline-5">easyJet uses Dialogflow to power Speak Now feature booking flights using voice.</div> <p class="cws-small-text">5-min read</p> </div> </div> </a> </div> <div class="cloud-carousel__slide cws-cards"> <a class="cws-card" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/blog/products/ai-machine-learning/call-center-ai-and-rpa-automation-boost-customer-experience" track-name="google and automation anywhere reimagine customer experience by giving virtual agents a boost" track-type="card" track-metadata-eventdetail="cloud.google.com/blog/products/ai-machine-learning/call-center-ai-and-rpa-automation-boost-customer-experience" track-metadata-module="customers" track-metadata-module_headline="explore case studies for this solution" track-metadata-child_headline="google and automation anywhere reimagine customer experience by giving virtual agents a boost" track-metadata-child_eyebrow="case study" track-metadata-child_index="6" track-metadata-child_total="6"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--logo "> <img alt="TELUS" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/X9oRInR36e1hGpE9iQxp_FJCV6rICkXYwO97iuZvh2ci20Tbt1wDsXOu15cXquo1mJ4C-TYhYKgr=e14-rj-sc0xffffff-h36" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/X9oRInR36e1hGpE9iQxp_FJCV6rICkXYwO97iuZvh2ci20Tbt1wDsXOu15cXquo1mJ4C-TYhYKgr=e14-rj-sc0xffffff-h72 2x"> </div> <div class="cws-card__content"> <p class="cws-label">Case study</p> <div class="cws-headline cws-headline--headline-5">Google and Automation Anywhere reimagine customer experience by giving virtual agents a boost</div> <p class="cws-small-text">5-min read</p> </div> </div> </a> </div> </div> </div> <div class=" cloud-carousel__controls cloud-carousel__controls--hide-nuggets "> <div class="cloud-carousel__arrow left-arrow"> <i class="material-icons" aria-hidden="true" translate="no">keyboard_arrow_left</i> </div> <div class="cloud-carousel__arrow right-arrow"> <i class="material-icons" aria-hidden="true" translate="no">keyboard_arrow_right</i> </div> <div class="cloud-carousel__nuggets"> <div class="cloud-carousel__nugget"></div> </div> </div> </div> </div> <div> <a class=" cws-button cws-button--low-emphasis cws-button--align-left " href="http://web.archive.org/web/20230810190846/https://cloud.google.com/customers#/products=Machine_Learning" track-name="see all customers" track-type="button" track-metadata-eventdetail="cloud.google.com/customers" track-metadata-modifier="low-emphasis"> See all customers </a> </div> </div> </div> </section> <section class="module-section"> <div class="cloud-jump-section" data-cloud-main-text="Partners"> <div class="partners-module" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners"> <p class="cws-label">Partners</p> <div class="cws-grid"> <div class=" cws-grid__col--span-8 cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h2 class="cws-headline--headline-4 cws-content-block__headline" id="accelerate-implementation-with-recommended-partners" data-text=" Accelerate implementation with recommended partners"> Accelerate implementation with recommended partners</h2> <div class="cws-body cws-content-block__text"> <p>Contact Center AI easily integrates into existing technology and offers a vast global network to help with development, deployment, consulting, support, training, and more.</p> </div> </div> </div> </div> </div> <div class="cws-grid"> <div class=" cws-grid__col--span-12 "> <div class=" cws-logo-garden cws-logo-garden__interactive "> <ul class="cws-logo-garden__list"> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.avaya.com/en/avaya-google-cc-ai/" target="_blank" rel="noopener" track-name="avaya" track-type="logo garden" track-metadata-eventdetail="www.avaya.com/en/avaya-google-cc-ai/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Avaya"> <img alt="Avaya" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/TJ__15qmDfhtGdr83DRxxPAEOM5HPuVb6oTlWn-arB2bedg49SIpvOsb7msIwYZedXaclgwswZw=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/TJ__15qmDfhtGdr83DRxxPAEOM5HPuVb6oTlWn-arB2bedg49SIpvOsb7msIwYZedXaclgwswZw=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.cisco.com/c/en/us/products/contact-center/index.html#~products" target="_blank" rel="noopener" track-name="cisco" track-type="logo garden" track-metadata-eventdetail="www.cisco.com/c/en/us/products/contact-center/index.html" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Cisco"> <img alt="Cisco" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/Sw8BjKNLrdjfHCTiQmzVt-8QZaiqwlQiUQyA7IC_ZC6e_OhfrEGv47oxgNj6uP5HMbdNz2cOB1M=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/Sw8BjKNLrdjfHCTiQmzVt-8QZaiqwlQiUQyA7IC_ZC6e_OhfrEGv47oxgNj6uP5HMbdNz2cOB1M=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.contentguru.com/google-contact-center-ai/" target="_blank" rel="noopener" track-name="content guru" track-type="logo garden" track-metadata-eventdetail="www.contentguru.com/google-contact-center-ai/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Content Guru"> <img alt="Content Guru" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/tPVa_Kla6sBRdEKL8dOmT1mQpgBrttCMekPiu6ltHBnk-vmvIXxQBMdttMwR6YBS_eaTgdmxByBJ9g=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/tPVa_Kla6sBRdEKL8dOmT1mQpgBrttCMekPiu6ltHBnk-vmvIXxQBMdttMwR6YBS_eaTgdmxByBJ9g=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/find-a-partner/partner/convergeone-inc" track-name="convergeone" track-type="logo garden" track-metadata-eventdetail="cloud.google.com/find-a-partner/partner/convergeone-inc" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="ConvergeOne"> <img alt="ConvergeOne" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/AKhtR7MpiaIovjFdr4F1m8KrSZtqOjjMHWOuUXXVJhwSbmo3lkC8vZEmJV3lXswrU4n8gjpG1BFp=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/AKhtR7MpiaIovjFdr4F1m8KrSZtqOjjMHWOuUXXVJhwSbmo3lkC8vZEmJV3lXswrU4n8gjpG1BFp=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.five9.com/products/iva" target="_blank" rel="noopener" track-name="ccai partner five9" track-type="logo garden" track-metadata-eventdetail="www.five9.com/products/iva" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="CCAI partner Five9"> <img alt="CCAI partner Five9" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/CqRY7kstQZD0vdLgHalnvdEtloc_OTTcyNxCn8otASXNaBfE4eCeIQ3ZPoxCPzloiwgfO7iTCAvQ=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/CqRY7kstQZD0vdLgHalnvdEtloc_OTTcyNxCn8otASXNaBfE4eCeIQ3ZPoxCPzloiwgfO7iTCAvQ=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.genesys.com/customer-experience/innovations/google-cloud-contact-center-ai/" target="_blank" rel="noopener" track-name="genesys" track-type="logo garden" track-metadata-eventdetail="www.genesys.com/customer-experience/innovations/google-cloud-contact-center-ai/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Genesys"> <img alt="Genesys" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/e554G20eALNzt8pVxO2gXJtEpbs2RibZd1sopwUq6i3o92WaRYzvzeXaERBwsbdXZ7OxDSOKhgc=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/e554G20eALNzt8pVxO2gXJtEpbs2RibZd1sopwUq6i3o92WaRYzvzeXaERBwsbdXZ7OxDSOKhgc=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.mitel.com/about/strategic-partners/google-ai-contact-center/" target="_blank" rel="noopener" track-name="mitel" track-type="logo garden" track-metadata-eventdetail="www.mitel.com/about/strategic-partners/google-ai-contact-center/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Mitel"> <img alt="Mitel" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/UouiaxWX1ewgqdmspRcHZMj-Z2X_xAtTXi6fANHqQL01qFl6g9GbJRDf_xorrReVv_dXvCErjk-r6w=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/UouiaxWX1ewgqdmspRcHZMj-Z2X_xAtTXi6fANHqQL01qFl6g9GbJRDf_xorrReVv_dXvCErjk-r6w=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.niceincontact.com/call-center-software/automation-ai/conversational-ai-and-chatbots" target="_blank" rel="noopener" track-name="nice" track-type="logo garden" track-metadata-eventdetail="www.niceincontact.com/call-center-software/automation-ai/conversational-ai-and-chatbots" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="NICE"> <img alt="NICE" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/KAfEAkPS0fOS2cyMuAQyjR-FnoEzz_asGuIvCuRXQ073NL1KeHR9zqWglkFpNCC3Id0QHUPDrgu-hQ=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/KAfEAkPS0fOS2cyMuAQyjR-FnoEzz_asGuIvCuRXQ073NL1KeHR9zqWglkFpNCC3Id0QHUPDrgu-hQ=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.odigo.com/google-cloud-contact-center-ai/" target="_blank" rel="noopener" track-name="odigo" track-type="logo garden" track-metadata-eventdetail="www.odigo.com/google-cloud-contact-center-ai/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Odigo"> <img alt="Odigo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/3qRni4c-Y-gCh6LB0Na0_nn_LOjTIF88wY4c6jFLjW4nJHyiR6QMZgXbXUXA5noCxTJCQ2dZVj0o=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/3qRni4c-Y-gCh6LB0Na0_nn_LOjTIF88wY4c6jFLjW4nJHyiR6QMZgXbXUXA5noCxTJCQ2dZVj0o=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://ace-showcase.com/en/home/" target="_blank" rel="noopener" track-name="telia logo" track-type="logo garden" track-metadata-eventdetail="ace-showcase.com/en/home/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Telia logo"> <img alt="Telia logo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/skl9Znp8oIxQ21qHkUOq34DmT6Baw3OFuT8DhoXlnlm1r9c5EFmyDI3sD2d_RKYAgJ3ReSR7md5N=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/skl9Znp8oIxQ21qHkUOq34DmT6Baw3OFuT8DhoXlnlm1r9c5EFmyDI3sD2d_RKYAgJ3ReSR7md5N=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.twilio.com/flex" target="_blank" rel="noopener" track-name="ccai partner twillio" track-type="logo garden" track-metadata-eventdetail="www.twilio.com/flex" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="CCAI partner twillio"> <img alt="CCAI partner twillio" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/Hh-Cn-eh_Tjhk_-OoRgQSJxf_BarIZFnmhBEelloQkhGmI5o1ypRfCpmLfkz4N9g4rKbWV5CL7gu=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/Hh-Cn-eh_Tjhk_-OoRgQSJxf_BarIZFnmhBEelloQkhGmI5o1ypRfCpmLfkz4N9g4rKbWV5CL7gu=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://ujet.co/virtual-agent/" target="_blank" rel="noopener" track-name="ujet" track-type="logo garden" track-metadata-eventdetail="ujet.co/virtual-agent/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Ujet"> <img alt="Ujet" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/tBfmdGg_-e1brh_aemiPHo1A1Db53oE2UJTv03UpscTxasoD7Euf0_hdaeFW6Vwl-WnKaabmxTsD=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/tBfmdGg_-e1brh_aemiPHo1A1Db53oE2UJTv03UpscTxasoD7Euf0_hdaeFW6Vwl-WnKaabmxTsD=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://vier.ai/" target="_blank" rel="noopener" track-name="vier" track-type="logo garden" track-metadata-eventdetail="vier.ai/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Vier"> <img alt="Vier" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/ZOxSDtKhFIftIZI6bu1vkeny8X5KgXsR0KiSbsRdVFHRY0y1btWTPQfIZ3NBIst3UVEbuzjF1qyf=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/ZOxSDtKhFIftIZI6bu1vkeny8X5KgXsR0KiSbsRdVFHRY0y1btWTPQfIZ3NBIst3UVEbuzjF1qyf=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> <li class="cws-logo-garden__list-item"> <a href="http://web.archive.org/web/20230810190846/https://www.vonage.com/contact-centers/?utm_campaign=Google-Partner-CCAI-page&utm_source=Partner&utm_medium=Google" target="_blank" rel="noopener" track-name="vonage" track-type="logo garden" track-metadata-eventdetail="www.vonage.com/contact-centers/" track-metadata-module="partners" track-metadata-module_headline="accelerate implementation with recommended partners" aria-label="Vonage"> <img alt="Vonage" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/9ZiIz3O1wTFBOH-_A8ndnhtZjnA63ay_QAyXfNILsqTrMLBaDrjpPqXqPYwABTBShwWYm5w50XcfxA=e14-rj-sc0xffffff-h48-w160" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/9ZiIz3O1wTFBOH-_A8ndnhtZjnA63ay_QAyXfNILsqTrMLBaDrjpPqXqPYwABTBShwWYm5w50XcfxA=e14-rj-sc0xffffff-h96-w320 2x"> </a> </li> </ul> </div> <div class="cws-spacer-4--top cws-button__set cws-button__set--centered "> <a class=" cws-button cws-button--low-emphasis " href="http://web.archive.org/web/20230810190846/https://cloud.google.com/find-a-partner/" track-name="see all partners" track-type="button" track-metadata-eventdetail="cloud.google.com/find-a-partner/" track-metadata-modifier="low-emphasis"> See all partners </a> <a class=" cws-button cws-button--low-emphasis " href="http://web.archive.org/web/20230810190846/https://console.cloud.google.com/marketplace/browse?q=machine%20learning" target="_blank" rel="noopener" referrerpolicy="no-referrer-when-downgrade" track-name="explore our marketplace" track-type="button" track-metadata-eventdetail="console.cloud.google.com/marketplace/browse" track-metadata-modifier="low-emphasis"> Explore our marketplace </a> </div> </div> </div> </div> </div> </section> <section class="module-section"> <div class="cloud-jump-section" data-cloud-main-text="Related services"> <p class=" cws-spacer-2--bottom cws-label ">Related services</p> <style> .card-grid-module__mobile-view { display: none; } @media (max-width: 600px) { .card-grid-module__desktop-view { display: none; } .card-grid-module__mobile-view { display: block; } } </style> <div class="card-grid-module" track-metadata-module="related services" track-metadata-module_headline="integrations and products"> <div class="cws-grid"> <div class=" cws-grid__col--span-8 cws-spacer-3--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h2 class="cws-headline--headline-4 cws-content-block__headline" id="integrations-and-products" data-text=" Integrations and products"> Integrations and products</h2> </div> </div> </div> </div> <div class=" cws-grid cws-cards cws-cards--compact "> <div class="cws-grid__col--span-4"> <a class="cws-card" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/dialogflow" track-name="dialogflow cx" track-type="card" track-metadata-eventdetail="cloud.google.com/dialogflow" track-metadata-module="related services" track-metadata-module_headline="integrations and products" track-metadata-child_headline="dialogflow cx" track-metadata-child_index="1" track-metadata-child_total="4"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--icon "> <img alt="dialogflow logo" class src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/bricks/image/98e945b82da4a29db1441630b74c3744f37b1f61c6248cc8f1af6c8db37008ef.svg" style="max-height: 48px;"> </div> <div class="cws-card__content"> <div class="cws-headline cws-headline--headline-5">Dialogflow CX</div> <div class="cws-body">Create natural AI-driven conversations across devices and platforms with advanced virtual agents.</div> </div> <div class=" cws-card__cta cws-card__cta--arrow "> <span class="cws-button cws-button--low-emphasis"> <span class="cws-card__cta--icon" aria-hidden="true"> <svg class="cws-icon" xmlns="http://www.w3.org/2000/svg" height="24px" viewbox="0 0 24 24" width="24px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M12 4l-1.41 1.41L16.17 11H4v2h12.17l-5.58 5.59L12 20l8-8-8-8z"></path></svg> </span> </span> </div> </div> </a> </div> <div class="cws-grid__col--span-4"> <a class="cws-card" href="/web/20230810190846/https://cloud.google.com/speech-to-text" track-name="speech-to-text" track-type="card" track-metadata-eventdetail="cloud.google.com/speech-to-text" track-metadata-module="related services" track-metadata-module_headline="integrations and products" track-metadata-child_headline="speech-to-text" track-metadata-child_index="2" track-metadata-child_total="4"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--icon "> <img alt="Speech-to-Text logo" class src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/bricks/image/cead63587fd3778e9d48bc9f373a92a1035b4533548eea0beab0a7521103f075.svg" style="max-height: 48px;"> </div> <div class="cws-card__content"> <div class="cws-headline cws-headline--headline-5">Speech-to-Text</div> <div class="cws-body">Accurately recognize speech with machine learning. Our speech-to-text technology understands customers regardless of phrasing, vocabulary, or accent.</div> </div> <div class=" cws-card__cta cws-card__cta--arrow "> <span class="cws-button cws-button--low-emphasis"> <span class="cws-card__cta--icon" aria-hidden="true"> <svg class="cws-icon" xmlns="http://www.w3.org/2000/svg" height="24px" viewbox="0 0 24 24" width="24px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M12 4l-1.41 1.41L16.17 11H4v2h12.17l-5.58 5.59L12 20l8-8-8-8z"></path></svg> </span> </span> </div> </div> </a> </div> <div class="cws-grid__col--span-4"> <a class="cws-card" href="/web/20230810190846/https://cloud.google.com/text-to-speech" track-name="text-to-speech" track-type="card" track-metadata-eventdetail="cloud.google.com/text-to-speech" track-metadata-module="related services" track-metadata-module_headline="integrations and products" track-metadata-child_headline="text-to-speech" track-metadata-child_index="3" track-metadata-child_total="4"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--icon "> <img alt="Text-to-Speech logo" class src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/bricks/image/761362bb9ab64179a4141028978170bc93a3216daebf669aa0d9194fcdeaea88.svg" style="max-height: 48px;"> </div> <div class="cws-card__content"> <div class="cws-headline cws-headline--headline-5">Text-to-Speech</div> <div class="cws-body">Communicate with your customer in a natural, conversational manner across channels, leveraging state-of-the-art speech generation AI. </div> </div> <div class=" cws-card__cta cws-card__cta--arrow "> <span class="cws-button cws-button--low-emphasis"> <span class="cws-card__cta--icon" aria-hidden="true"> <svg class="cws-icon" xmlns="http://www.w3.org/2000/svg" height="24px" viewbox="0 0 24 24" width="24px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M12 4l-1.41 1.41L16.17 11H4v2h12.17l-5.58 5.59L12 20l8-8-8-8z"></path></svg> </span> </span> </div> </div> </a> </div> <div class="cws-grid__col--span-4"> <a class="cws-card" href="/web/20230810190846/https://cloud.google.com/natural-language" track-name="natural language" track-type="card" track-metadata-eventdetail="cloud.google.com/natural-language/" track-metadata-module="related services" track-metadata-module_headline="integrations and products" track-metadata-child_headline="natural language" track-metadata-child_index="4" track-metadata-child_total="4"> <div class="cws-card__inner"> <div class=" cws-card__asset cws-card__asset--icon "> <img alt="Natural Language logo" class src="http://web.archive.org/web/20230810190846im_/https://www.gstatic.com/bricks/image/781ceb8836f5850150c608b77bb3aa53d613ef94179fd84ef6265dc5f9fa48a5.svg" style="max-height: 48px;"> </div> <div class="cws-card__content"> <div class="cws-headline cws-headline--headline-5">Natural Language</div> <div class="cws-body">Use machine learning to gain insights from unstructured text. Extract information to analyze social media sentiment and customer conversations.</div> </div> <div class=" cws-card__cta cws-card__cta--arrow "> <span class="cws-button cws-button--low-emphasis"> <span class="cws-card__cta--icon" aria-hidden="true"> <svg class="cws-icon" xmlns="http://www.w3.org/2000/svg" height="24px" viewbox="0 0 24 24" width="24px"><path d="M0 0h24v24H0V0z" fill="none"></path><path d="M12 4l-1.41 1.41L16.17 11H4v2h12.17l-5.58 5.59L12 20l8-8-8-8z"></path></svg> </span> </span> </div> </div> </a> </div> </div> </div> </div> </section> <section class="module-section"> <div class="cloud-jump-section" data-cloud-main-text="Documentation"> <p class=" cws-spacer-2--bottom cws-label ">Documentation</p> <style> .documentation-module__more-docs { margin-bottom: 24px; } </style> <div class="documentation-module" track-metadata-module="documentation" track-metadata-module_headline="see tutorials guides and resources for this solution"> <div class="cws-grid"> <div class="documentation-module__copy cws-grid__col--span-8"> <div class="documentation-module__headline cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h2 class="cws-headline--headline-4 cws-content-block__headline" id="see-tutorials,-guides,-and-resources-for-this-solution" data-text=" See tutorials, guides, and resources for this solution "> See tutorials, guides, and resources for this solution </h2> </div> </div> </div> </div> </div> <div class="cws-grid"> <div class="cws-grid__col--span-8"> <div class="cloud-list"> <div class=" cloud-list-item "> <div class="cloud-list-item__content"> <div class="cloud-list-item__header"> <span class="cloud-chip cloud-chip--green-bg "> Quickstart </span> </div> <h5 class="cws-headline--headline-6 cloud-list-item__headline" id="build-virtual-agent-with-dialogflow-cx-prebuilt-agents" data-text=" Build virtual agent with Dialogflow CX prebuilt agents "> Build virtual agent with Dialogflow CX prebuilt agents </h5> <p class="cws-body cloud-list-item__blurb"><span class="cws-body richtext">Learn how to rapidly build and deploy advanced virtual agents using prebuilt agents for various usecases in healthcare, retail, travel, and more industries.</span></p> </div> <div class="cloud-list-item__footer"> <div class=" cws-button__set cws-button__set--with-margin "> <a class="cws-button cws-button--low-emphasis cws-button--align-left" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/dialogflow/cx/docs/concept/agents-prebuilt" track-name="learn more" track-type="button" track-metadata-eventdetail="cloud.google.com/dialogflow/cx/docs/concept/agents-prebuilt" track-metadata-modifier="low-emphasis" track-metadata-module="documentation" track-metadata-module_headline="see tutorials guides and resources for this solution" track-metadata-parent_type="list item" track-metadata-child_index="1" track-metadata-child_total="3"> Learn more </a> </div> </div> </div> <div class=" cloud-list-item "> <div class="cloud-list-item__content"> <div class="cloud-list-item__header"> <span class="cloud-chip cloud-chip--green-bg "> Tutorial </span> </div> <h5 class="cws-headline--headline-6 cloud-list-item__headline" id="dialogflow-cx-and-dialogflow-es-documentation" data-text=" Dialogflow CX and Dialogflow ES documentation"> Dialogflow CX and Dialogflow ES documentation</h5> <p class="cws-body cloud-list-item__blurb"><span class="cws-body richtext">View all Dialogflow quickstarts, how-to guides, references, and other technical resources.</span></p> </div> <div class="cloud-list-item__footer"> <div class=" cws-button__set cws-button__set--with-margin "> <a class="cws-button cws-button--low-emphasis cws-button--align-left" href="/web/20230810190846/https://cloud.google.com/dialogflow/docs" track-name="learn more" track-type="button" track-metadata-eventdetail="cloud.google.com/dialogflow/docs" track-metadata-modifier="low-emphasis" track-metadata-module="documentation" track-metadata-module_headline="see tutorials guides and resources for this solution" track-metadata-parent_type="list item" track-metadata-child_index="2" track-metadata-child_total="3"> Learn more </a> </div> </div> </div> <div class=" cloud-list-item "> <div class="cloud-list-item__content"> <div class="cloud-list-item__header"> <span class="cloud-chip cloud-chip--green-bg "> Google Cloud Basics </span> </div> <h5 class="cws-headline--headline-6 cloud-list-item__headline" id="ccai-insights-documentation" data-text=" CCAI Insights documentation"> CCAI Insights documentation</h5> <p class="cws-body cloud-list-item__blurb"><span class="cws-body richtext">See CCAI tutorials, how-to guides, and concepts.</span></p> </div> <div class="cloud-list-item__footer"> <div class=" cws-button__set cws-button__set--with-margin "> <a class="cws-button cws-button--low-emphasis cws-button--align-left" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/contact-center/insights/docs" track-name="learn more" track-type="button" track-metadata-eventdetail="cloud.google.com/contact-center/insights/docs" track-metadata-modifier="low-emphasis" track-metadata-module="documentation" track-metadata-module_headline="see tutorials guides and resources for this solution" track-metadata-parent_type="list item" track-metadata-child_index="3" track-metadata-child_total="3"> Learn more </a> </div> </div> </div> <div class="cloud-list__footer"> <h5 class="cws-headline--headline-6 cloud-list__footer-heading" id="not-seeing-what-you’re-looking-for" data-text=" Not seeing what you’re looking for? "> Not seeing what you’re looking for? </h5> <div class="cloud-list__footer--buttons"> <div class="cws-button__set"> <a class="cws-button cws-button--low-emphasis cws-button--align-left" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/dialogflow/docs/video" track-name="view documentation" track-type="button" track-metadata-eventdetail="cloud.google.com/dialogflow/docs/video" track-metadata-modifier="low-emphasis" track-metadata-module="documentation" track-metadata-module_headline="see tutorials guides and resources for this solution"> View documentation </a> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class="module-section"> <div class="cloud-jump-section" data-cloud-main-text="What's new"> <style> .whats-new-module .cloud-carousel { padding: 0; } @media (max-width: 767px) { .whats-new-module .cloud-carousel--3up .cloud-carousel__slide { padding: 0 24px; align-items: start; } } </style> <div class="whats-new-module" track-metadata-module="whats new" track-metadata-module_headline="see the latest contact center ai updates"> <p class="cws-label">What's new</p> <div class="cws-grid"> <div class="cws-grid__col--span-8"> <div class="whats-new-module__headline cws-spacer-4--bottom"> <div class=" cws-content-block "> <div class="cws-content-block__content "> <h2 class="cws-headline--headline-4 cws-content-block__headline" id="see-the-latest-contact-center-ai-updates" data-text=" See the latest Contact Center AI updates"> See the latest Contact Center AI updates</h2> <div class="cws-body cws-content-block__text"> <p> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/newsletter" class="cws-link" track-name="sign up" track-type="content block" track-metadata-eventdetail="cloud.google.com/newsletter" track-metadata-module="whats new" track-metadata-module_headline="see the latest contact center ai updates">Sign up</a> for Google Cloud newsletter for product updates, special offers, and more.</p> </div> </div> </div> </div> </div> </div> <style> @media (max-width: 480px) { .cloud-carousel--bleed-right { margin-right: 0; } .cloud-carousel__slide { margin-right: 16px; } } </style> <div class=" cloud-carousel cloud-carousel--3up "> <div class="cloud-carousel__slide-deck-container"> <div class="cloud-carousel__slide-deck" role="group"> <div class=" cloud-carousel__slide cloud-carousel__slide--story "> <a class="cloud-carousel__slide-link" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/blog/products/ai-machine-learning/pindrop-delivers-secure-voice-interactions-at-scale-with-google-cloud" track-name="learn more" track-type="carousel slide item" track-metadata-eventdetail="cloud.google.com/blog/products/ai-machine-learning/pindrop-delivers-secure-voice-interactions-at-scale-with-google-cloud" track-metadata-module="whats new" track-metadata-module_headline="see the latest contact center ai updates" track-metadata-child_headline="securing the human voice at scale pindrop partners with google cloud" track-metadata-child_eyebrow="blog post" track-metadata-child_index="1" track-metadata-child_total="6"> <div class=" cloud-carousel__slide-image cloud-carousel__slide-image--rounded "> <picture> <source type="image/webp" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/3rRu_1e68xk4UVbo1oqzJddUJ6txZm2FjRlJ09zkmWi6tpM0svkJD7IA31cJqWJAPCaICd-fmPen=e14-rw-lo-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/3rRu_1e68xk4UVbo1oqzJddUJ6txZm2FjRlJ09zkmWi6tpM0svkJD7IA31cJqWJAPCaICd-fmPen=e14-rw-lo-sc0xffffff-h260-w204 2x"> <source type="image/jpeg" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/3rRu_1e68xk4UVbo1oqzJddUJ6txZm2FjRlJ09zkmWi6tpM0svkJD7IA31cJqWJAPCaICd-fmPen=e14-rj-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/3rRu_1e68xk4UVbo1oqzJddUJ6txZm2FjRlJ09zkmWi6tpM0svkJD7IA31cJqWJAPCaICd-fmPen=e14-rj-sc0xffffff-h260-w204 2x"> <img alt="Google cloud logo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/3rRu_1e68xk4UVbo1oqzJddUJ6txZm2FjRlJ09zkmWi6tpM0svkJD7IA31cJqWJAPCaICd-fmPen=e14-rj-sc0xffffff-h130-w102" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/3rRu_1e68xk4UVbo1oqzJddUJ6txZm2FjRlJ09zkmWi6tpM0svkJD7IA31cJqWJAPCaICd-fmPen=e14-rj-sc0xffffff-h260-w204 2x"> </picture> </div> <div class="cloud-carousel__slide-body"> <p class="cloud-carousel__slide-metadata cws-label"> <span class="cloud-carousel__slide-eyebrow">Blog post</span> </p> <p class="cloud-carousel__slide-description cws-headline--headline-6"> <span>Securing the human voice at scale: Pindrop partners with Google Cloud</span> <span class="cloud-link cloud-carousel__slide-cta">Learn more</span> </p> </div> </a> </div> <div class=" cloud-carousel__slide cloud-carousel__slide--story "> <a class="cloud-carousel__slide-link" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/blog/products/ai-machine-learning/commerzbank-shows-how-chatbots-transform-customer-service" track-name="learn more" track-type="carousel slide item" track-metadata-eventdetail="cloud.google.com/blog/products/ai-machine-learning/commerzbank-shows-how-chatbots-transform-customer-service" track-metadata-module="whats new" track-metadata-module_headline="see the latest contact center ai updates" track-metadata-child_headline="commerzbank has reimagined the customer experience with google contact center ai" track-metadata-child_eyebrow="blog post" track-metadata-child_index="2" track-metadata-child_total="6"> <div class=" cloud-carousel__slide-image cloud-carousel__slide-image--rounded "> <picture> <source type="image/webp" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/QrZmbXHXCnoOKoSOoVELGOvJUl7bWA4fQA96iybT4ezjgnoOU54V693LQoUKknAjHBTxma31THYb=e14-rw-lo-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/QrZmbXHXCnoOKoSOoVELGOvJUl7bWA4fQA96iybT4ezjgnoOU54V693LQoUKknAjHBTxma31THYb=e14-rw-lo-sc0xffffff-h260-w204 2x"> <source type="image/jpeg" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/QrZmbXHXCnoOKoSOoVELGOvJUl7bWA4fQA96iybT4ezjgnoOU54V693LQoUKknAjHBTxma31THYb=e14-rj-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/QrZmbXHXCnoOKoSOoVELGOvJUl7bWA4fQA96iybT4ezjgnoOU54V693LQoUKknAjHBTxma31THYb=e14-rj-sc0xffffff-h260-w204 2x"> <img alt="Google cloud logo" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/QrZmbXHXCnoOKoSOoVELGOvJUl7bWA4fQA96iybT4ezjgnoOU54V693LQoUKknAjHBTxma31THYb=e14-rj-sc0xffffff-h130-w102" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/QrZmbXHXCnoOKoSOoVELGOvJUl7bWA4fQA96iybT4ezjgnoOU54V693LQoUKknAjHBTxma31THYb=e14-rj-sc0xffffff-h260-w204 2x"> </picture> </div> <div class="cloud-carousel__slide-body"> <p class="cloud-carousel__slide-metadata cws-label"> <span class="cloud-carousel__slide-eyebrow">Blog post</span> </p> <p class="cloud-carousel__slide-description cws-headline--headline-6"> <span>Commerzbank has Reimagined the Customer Experience with Google Contact Center AI</span> <span class="cloud-link cloud-carousel__slide-cta">Learn more</span> </p> </div> </a> </div> <div class=" cloud-carousel__slide cloud-carousel__slide--story "> <a class="cloud-carousel__slide-link" href="http://web.archive.org/web/20230810190846/https://inthecloud.withgoogle.com/ccai-ebook/dl-cd.html" target="_blank" rel="noopener" track-name="read report" track-type="carousel slide item" track-metadata-eventdetail="inthecloud.withgoogle.com/ccai-ebook/dl-cd.html" track-metadata-module="whats new" track-metadata-module_headline="see the latest contact center ai updates" track-metadata-child_headline="how conversational ai is changing the customer service" track-metadata-child_eyebrow="report" track-metadata-child_index="3" track-metadata-child_total="6"> <div class=" cloud-carousel__slide-image cloud-carousel__slide-image--rounded "> <picture> <source type="image/webp" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/7O2WH0Wf5JISAnHBPqdP-ljoRUGkpTpx_wmZca98wyUlr_HZSkku95Jc_f2KMmjdhE8Rz2RFdLiv5Q=e14-rw-lo-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/7O2WH0Wf5JISAnHBPqdP-ljoRUGkpTpx_wmZca98wyUlr_HZSkku95Jc_f2KMmjdhE8Rz2RFdLiv5Q=e14-rw-lo-sc0xffffff-h260-w204 2x"> <source type="image/jpeg" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/7O2WH0Wf5JISAnHBPqdP-ljoRUGkpTpx_wmZca98wyUlr_HZSkku95Jc_f2KMmjdhE8Rz2RFdLiv5Q=e14-rj-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/7O2WH0Wf5JISAnHBPqdP-ljoRUGkpTpx_wmZca98wyUlr_HZSkku95Jc_f2KMmjdhE8Rz2RFdLiv5Q=e14-rj-sc0xffffff-h260-w204 2x"> <img alt="Drawing of individuals at laptops, other laptop, mobile device, dataset all networked to centralized set of gears" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/7O2WH0Wf5JISAnHBPqdP-ljoRUGkpTpx_wmZca98wyUlr_HZSkku95Jc_f2KMmjdhE8Rz2RFdLiv5Q=e14-rj-sc0xffffff-h130-w102" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/7O2WH0Wf5JISAnHBPqdP-ljoRUGkpTpx_wmZca98wyUlr_HZSkku95Jc_f2KMmjdhE8Rz2RFdLiv5Q=e14-rj-sc0xffffff-h260-w204 2x"> </picture> </div> <div class="cloud-carousel__slide-body"> <p class="cloud-carousel__slide-metadata cws-label"> <span class="cloud-carousel__slide-eyebrow">Report</span> </p> <p class="cloud-carousel__slide-description cws-headline--headline-6"> <span>How conversational AI is changing the customer service</span> <span class="cloud-link cloud-carousel__slide-cta">Read report</span> </p> </div> </a> </div> <div class=" cloud-carousel__slide cloud-carousel__slide--story "> <a class="cloud-carousel__slide-link" href="http://web.archive.org/web/20230810190846/https://cloud.google.com/blog/products/ai-machine-learning/dialogflow-cx-virtual-agents-can-hold-down-the-fort" track-name="read blog post" track-type="carousel slide item" track-metadata-eventdetail="cloud.google.com/blog/products/ai-machine-learning/dialogflow-cx-virtual-agents-can-hold-down-the-fort" track-metadata-module="whats new" track-metadata-module_headline="see the latest contact center ai updates" track-metadata-child_headline="contact center ai reimagines the customer experience through end-to-end platform" track-metadata-child_eyebrow="blog post" track-metadata-child_index="4" track-metadata-child_total="6"> <div class=" cloud-carousel__slide-image cloud-carousel__slide-image--rounded "> <picture> <source type="image/webp" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/2GJwUck2Xgre3uZ-BtKVYPJW4Gsh_3Lm3KuLvePqNFsLgjLC46foq5yWKFiMM0vY4z1zB9x9-2Q=e14-rw-lo-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/2GJwUck2Xgre3uZ-BtKVYPJW4Gsh_3Lm3KuLvePqNFsLgjLC46foq5yWKFiMM0vY4z1zB9x9-2Q=e14-rw-lo-sc0xffffff-h260-w204 2x"> <source type="image/jpeg" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/2GJwUck2Xgre3uZ-BtKVYPJW4Gsh_3Lm3KuLvePqNFsLgjLC46foq5yWKFiMM0vY4z1zB9x9-2Q=e14-rj-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/2GJwUck2Xgre3uZ-BtKVYPJW4Gsh_3Lm3KuLvePqNFsLgjLC46foq5yWKFiMM0vY4z1zB9x9-2Q=e14-rj-sc0xffffff-h260-w204 2x"> <img alt="Graphic visualising a contact centre in the cloud" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/2GJwUck2Xgre3uZ-BtKVYPJW4Gsh_3Lm3KuLvePqNFsLgjLC46foq5yWKFiMM0vY4z1zB9x9-2Q=e14-rj-sc0xffffff-h130-w102" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/2GJwUck2Xgre3uZ-BtKVYPJW4Gsh_3Lm3KuLvePqNFsLgjLC46foq5yWKFiMM0vY4z1zB9x9-2Q=e14-rj-sc0xffffff-h260-w204 2x"> </picture> </div> <div class="cloud-carousel__slide-body"> <p class="cloud-carousel__slide-metadata cws-label"> <span class="cloud-carousel__slide-eyebrow">Blog post</span> </p> <p class="cloud-carousel__slide-description cws-headline--headline-6"> <span>Contact Center AI reimagines the customer experience through end-to-end platform</span> <span class="cloud-link cloud-carousel__slide-cta">Read blog post</span> </p> </div> </a> </div> <div class=" cloud-carousel__slide cloud-carousel__slide--story "> <a class="cloud-carousel__slide-link lb" href="http://web.archive.org/web/20230810190846/https://www.youtube.com/watch?v=Kjzw56wsh9o" data-lightbox-height="506" data-lightbox-width="900" target="_blank" rel="noopener" track-name="watch video" track-type="card" track-metadata-eventdetail="www.youtube.com/watch" track-metadata-video-id="Kjzw56wsh9o" track-metadata-module="whats new" track-metadata-module_headline="see the latest contact center ai updates" track-metadata-child_headline="automate basic responses and more with contact center ai for financial services" track-metadata-child_eyebrow="video" track-metadata-child_index="5" track-metadata-child_total="6"> <div class=" cloud-carousel__slide-image cloud-carousel__slide-image--rounded "> <picture> <source type="image/webp" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/foC2B3XdvgW997ZTLfrNR3ulLSspeaYB0nJgj_W9Wq3blr_sKw9bRK980parsfX57I1wBHEa1FiY=e14-rw-lo-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/foC2B3XdvgW997ZTLfrNR3ulLSspeaYB0nJgj_W9Wq3blr_sKw9bRK980parsfX57I1wBHEa1FiY=e14-rw-lo-sc0xffffff-h260-w204 2x"> <source type="image/jpeg" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/foC2B3XdvgW997ZTLfrNR3ulLSspeaYB0nJgj_W9Wq3blr_sKw9bRK980parsfX57I1wBHEa1FiY=e14-rj-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/foC2B3XdvgW997ZTLfrNR3ulLSspeaYB0nJgj_W9Wq3blr_sKw9bRK980parsfX57I1wBHEa1FiY=e14-rj-sc0xffffff-h260-w204 2x"> <img alt="Text conversation: 'Hi, I'd like to pay my bill.' 'Great! Can you please verify your address?'" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/foC2B3XdvgW997ZTLfrNR3ulLSspeaYB0nJgj_W9Wq3blr_sKw9bRK980parsfX57I1wBHEa1FiY=e14-rj-sc0xffffff-h130-w102" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/foC2B3XdvgW997ZTLfrNR3ulLSspeaYB0nJgj_W9Wq3blr_sKw9bRK980parsfX57I1wBHEa1FiY=e14-rj-sc0xffffff-h260-w204 2x"> </picture> </div> <div class="cloud-carousel__slide-body"> <p class="cloud-carousel__slide-metadata cws-label"> <span class="cloud-carousel__slide-eyebrow">Video</span> </p> <p class="cloud-carousel__slide-description cws-headline--headline-6"> <span>Automate basic responses and more with Contact Center AI for financial services</span> <span class="cloud-link cloud-carousel__slide-cta">Watch video</span> </p> </div> </a> </div> <div class=" cloud-carousel__slide cloud-carousel__slide--story "> <a class="cloud-carousel__slide-link lb" href="http://web.archive.org/web/20230810190846/https://www.youtube.com/watch?v=uHrwV1SZLEo" data-lightbox-height="506" data-lightbox-width="900" target="_blank" rel="noopener" track-name="watch video" track-type="card" track-metadata-eventdetail="www.youtube.com/watch" track-metadata-video-id="uHrwV1SZLEo" track-metadata-module="whats new" track-metadata-module_headline="see the latest contact center ai updates" track-metadata-child_headline="give customers immediate support with contact center ai for telecommunication" track-metadata-child_eyebrow="video" track-metadata-child_index="6" track-metadata-child_total="6"> <div class=" cloud-carousel__slide-image cloud-carousel__slide-image--rounded "> <picture> <source type="image/webp" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/D4eacE4KXqY-7WLlh0i7TmA38QYpIWTBA2VP0MPSxy4SZXdSeZBv0nvXUjtX9Js0TsH1d46r7a9MZA=e14-rw-lo-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/D4eacE4KXqY-7WLlh0i7TmA38QYpIWTBA2VP0MPSxy4SZXdSeZBv0nvXUjtX9Js0TsH1d46r7a9MZA=e14-rw-lo-sc0xffffff-h260-w204 2x"> <source type="image/jpeg" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/D4eacE4KXqY-7WLlh0i7TmA38QYpIWTBA2VP0MPSxy4SZXdSeZBv0nvXUjtX9Js0TsH1d46r7a9MZA=e14-rj-sc0xffffff-h130-w102 1x, http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/D4eacE4KXqY-7WLlh0i7TmA38QYpIWTBA2VP0MPSxy4SZXdSeZBv0nvXUjtX9Js0TsH1d46r7a9MZA=e14-rj-sc0xffffff-h260-w204 2x"> <img alt="Photo of young Indian woman on the phone. Below her is a text box: 'Hi, I'd like to pay my bill.'" class src="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/D4eacE4KXqY-7WLlh0i7TmA38QYpIWTBA2VP0MPSxy4SZXdSeZBv0nvXUjtX9Js0TsH1d46r7a9MZA=e14-rj-sc0xffffff-h130-w102" srcset="http://web.archive.org/web/20230810190846im_/https://lh3.googleusercontent.com/D4eacE4KXqY-7WLlh0i7TmA38QYpIWTBA2VP0MPSxy4SZXdSeZBv0nvXUjtX9Js0TsH1d46r7a9MZA=e14-rj-sc0xffffff-h260-w204 2x"> </picture> </div> <div class="cloud-carousel__slide-body"> <p class="cloud-carousel__slide-metadata cws-label"> <span class="cloud-carousel__slide-eyebrow">Video</span> </p> <p class="cloud-carousel__slide-description cws-headline--headline-6"> <span>Give customers immediate support with Contact Center AI for telecommunication</span> <span class="cloud-link cloud-carousel__slide-cta">Watch video</span> </p> </div> </a> </div> </div> </div> <div class=" cloud-carousel__controls cloud-carousel__controls--hide-nuggets "> <div class="cloud-carousel__arrow left-arrow"> <i class="material-icons" aria-hidden="true" translate="no">keyboard_arrow_left</i> </div> <div class="cloud-carousel__arrow right-arrow"> <i class="material-icons" aria-hidden="true" translate="no">keyboard_arrow_right</i> </div> <div class="cloud-carousel__nuggets"> <div class="cloud-carousel__nugget"></div> </div> </div> </div> </div> </div> </section> <section class="module-section"> <style> .legal-module__disclaimer { border-top: 1px solid #dadce0; } .legal-module__disclaimer-footnote { margin-top: 24px; } </style> <div class="legal-module cws-grid" track-metadata-module="legal"> <div class="legal-module__disclaimer cws-grid__col--span-8 "> <div class="legal-module__disclaimer-footnote"> <span class="cws-small-text richtext"> <p>Cloud AI products comply with th<a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/terms/sla" class="cws-link" track-name="e" track-type="inline link" track-metadata-eventdetail="cloud.google.com/terms/sla" track-metadata-module="legal">e </a><a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/terms/sla" class="cws-link" track-name="google cloud sla policies" track-type="inline link" track-metadata-eventdetail="cloud.google.com/terms/sla">Google Cloud SLA policies</a>. They may offer different latency or availability guarantees from other Google Cloud services.</p> </span> </div> </div> </div> </section> </div> <section class="cloud-content-footer"> <div class="cloud-jump-section" data-cloud-main-text="Take the next step"> <style> .ankle-module__headline { margin-bottom: 28px; } .ankle-module__description { margin-bottom: 48px; } .ankle-module__buttons-wrap { display: flex; flex-wrap: wrap; gap: 32px; } .ankle-module__buttons { display: inline-block; } .ankle-module__richtext-cta { align-self: center; display: inline-block; } .ankle-module__richtext-cta p { margin-top: 0; } .ankle-module__content { padding: 60px 0; } .ankle-module__link-list { list-style: none; padding: 0; } .ankle-module__link-list-item:first-child { margin: 0; } .ankle-module__link-list-item { margin: 24px 0 0; } .ankle-module__link-list-item-label { margin-bottom: 8px; } @media (min-width: 767px) { .ankle-module__links { border-left: 1px solid #dadce0; } .ankle-module__link-list { padding: 4px 24px; } } @media (min-width: 1280px) { .ankle-module__link-list-item { margin: 36px 0 0; } } @media (max-width: 600px) { .ankle-module__links { margin-top: 24px; } } </style> <div class=" ankle-module cws-fullbleed cws-background--grey " track-metadata-module="take the next step"> <div class="cws-page"> <div class=" ankle-module__content cloud-jump-content cws-grid "> <div class=" cws-grid__col--span-6 "> <cloudx-free-trial-eligible-content> <slot slot="eligible"> <h3 class="cws-headline--headline-4 ankle-module__headline" id="take-the-next-step" data-text=" Take the next step "> Take the next step </h3> <p class="cws-body--large ankle-module__description"> Tell us what you’re solving for. A Google Cloud expert will help you find the best solution. </p> <div class="ankle-module__buttons-wrap"> <div class="ankle-module__buttons"> <a class=" cws-button cws-button--high-emphasis " href="http://web.archive.org/web/20230810190846/https://inthecloud.withgoogle.com/ccai-demo-request/cs-bsm.html" target="_blank" rel="noopener" track-name="contact us" track-type="button" track-metadata-eventdetail="inthecloud.withgoogle.com/ccai-demo-request/cs-bsm.html" track-metadata-modifier="high-emphasis"> Contact us </a> </div> </div> </slot> <slot slot="ineligible"> <h3 class="cws-headline--headline-4 ankle-module__headline" id="take-the-next-step_1" data-text=" Take the next step "> Take the next step </h3> <p class="cws-body--large ankle-module__description"> Tell us what you’re solving for. A Google Cloud expert will help you find the best solution. </p> <div class="ankle-module__buttons-wrap"> <div class="ankle-module__buttons"> <a class=" cws-button cws-button--high-emphasis " href="http://web.archive.org/web/20230810190846/https://inthecloud.withgoogle.com/ccai-demo-request/cs-bsm.html" target="_blank" rel="noopener" track-name="contact sales" track-type="button" track-metadata-eventdetail="inthecloud.withgoogle.com/ccai-demo-request/cs-bsm.html" track-metadata-modifier="high-emphasis"> Contact sales </a> </div> </div> </slot> </cloudx-free-trial-eligible-content> </div> <div class=" cws-grid__col--span-4 cws-grid__col--offset-7 ankle-module__links "> <cloudx-free-trial-eligible-content> <slot slot="eligible"> <ul class="ankle-module__link-list"> <li class="ankle-module__link-list-item"> <div class="cws-headline--headline-6 ankle-module__link-list-item-label"> Work with a trusted partner </div> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/find-a-partner/" track-name="find a partner" track-type="ankle link" track-metadata-eventdetail="cloud.google.com/find-a-partner/" track-metadata-module="take the next step" track-metadata-child_index="1" track-metadata-child_total="3" class="cws-link-independent cws-link-independent"> Find a partner </a> </li> <li class="ankle-module__link-list-item"> <div class="cws-headline--headline-6 ankle-module__link-list-item-label"> Start using Google Cloud </div> <a href="http://web.archive.org/web/20230810190846/https://console.cloud.google.com/freetrial" target="_blank" rel="noopener" referrerpolicy="no-referrer-when-downgrade" track-name="try it free" track-type="ankle link" track-metadata-eventdetail="console.cloud.google.com/freetrial" track-metadata-module="take the next step" track-metadata-child_index="2" track-metadata-child_total="3" class="cws-link-independent cws-link-independent"> Try it free </a> </li> <li class="ankle-module__link-list-item"> <div class="cws-headline--headline-6 ankle-module__link-list-item-label"> Deploy ready-to-go solutions </div> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/marketplace/" track-name="explore marketplace" track-type="ankle link" track-metadata-eventdetail="cloud.google.com/marketplace/" track-metadata-module="take the next step" track-metadata-child_index="3" track-metadata-child_total="3" class="cws-link-independent cws-link-independent"> Explore marketplace </a> </li> </ul> </slot> <slot slot="ineligible"> <ul class="ankle-module__link-list"> <li class="ankle-module__link-list-item"> <div class="cws-headline--headline-6 ankle-module__link-list-item-label"> Work with a trusted partner </div> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/find-a-partner/" track-name="find a partner" track-type="ankle link" track-metadata-eventdetail="cloud.google.com/find-a-partner/" track-metadata-module="take the next step" track-metadata-child_index="1" track-metadata-child_total="3" class="cws-link-independent cws-link-independent"> Find a partner </a> </li> <li class="ankle-module__link-list-item"> <div class="cws-headline--headline-6 ankle-module__link-list-item-label"> Start using Google Cloud </div> <a href="http://web.archive.org/web/20230810190846/https://console.cloud.google.com/" target="_blank" rel="noopener" referrerpolicy="no-referrer-when-downgrade" track-name="go to console" track-type="ankle link" track-metadata-eventdetail="console.cloud.google.com/" track-metadata-module="take the next step" track-metadata-child_index="2" track-metadata-child_total="3" class="cws-link-independent cws-link-independent"> Go to console </a> </li> <li class="ankle-module__link-list-item"> <div class="cws-headline--headline-6 ankle-module__link-list-item-label"> Deploy ready-to-go solutions </div> <a href="http://web.archive.org/web/20230810190846/https://cloud.google.com/marketplace/" track-name="explore marketplace" track-type="ankle link" track-metadata-eventdetail="cloud.google.com/marketplace/" track-metadata-module="take the next step" track-metadata-child_index="3" track-metadata-child_total="3" class="cws-link-independent cws-link-independent"> Explore marketplace </a> </li> </ul> </slot> </cloudx-free-trial-eligible-content> </div> </div> </div> </div> </div> </section> </article>  <devsite-hats-survey class="nocontent" hats-id="mwETRvWii0eU5NUYprb0Y9z5GVbc" listnr-id="83405"></devsite-hats-survey> </div> </article> <devsite-notification> </devsite-notification> <div class="devsite-content-data"> <template class="devsite-thumb-rating-down-categories"> [{ "type": "thumb-down", "id": "hardToUnderstand", "label":"Hard to understand" },{ "type": "thumb-down", "id": "incorrectInformationOrSampleCode", "label":"Incorrect information or sample code" },{ "type": "thumb-down", 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