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font-family: ETmodules; content: "3"; font-size: 16px; position: absolute; right: 0; top: 0; font-weight: 800; } .signindrpcontent_ul { width: 100%; padding: 0px !important; display: flex; flex-direction: column; } .signindrpcontent_ul li:hover { background-color: #F3F6FF !important; } .header-bottom-div { background: linear-gradient(82deg, #001F97 12%, #001154 99.64%); border-radius: 18px; padding: 22px 34px; margin-top: 32px; gap: 10px; } .signindrp_cont_new .tplinksign a { margin-left: 0px; font-size: 14px; text-transform: capitalize; font-weight: 600; padding: 4px 0px 4px 10px; } /* ch topbar css end */ .ctmenu-section, .signindrpcontent_ul { padding-bottom: 0 !important; } .signindrpcontent { display: none; position: absolute !important; background-color: white; width: 170px; box-shadow: 0px 8px 16px 0px rgba(0, 0, 0, 0.2); padding: 12px 16px; z-index: 99999; top: 28px; right: 0px !important; } .signindrp:hover .signindrpcontent { display: flex; } .ctheader { position: fixed; display: block; top: 36px; left: 0; width: 100%; height: auto; margin: 0 auto; padding: 0.75rem 0; z-index: 1000; background: white; box-shadow: 0px 0px 7px 0px rgb(0 0 0 / 10%) !important; } .ctheader-item-left { flex: 0 0 20%; } .ctheader-item-right { flex: 0 0 80%; justify-content: flex-end; } .ch_main_wrapper { flex-wrap: nowrap !important; } .ch_li_title, .ctmenu-item { font-size: 15px; color: #000; display: flex !important; } .ctheader .ctmenu>ul>li { cursor: unset !important; } .ctheader .ctmenu>ul>li>a { position: relative; font-size: 14px !important; color: #000; cursor: pointer !important; white-space: nowrap; font-weight: 400 !important; } .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 15px !important; } .ctheader .ctmenu>ul>li .ctmenu-subs { position: absolute; width: 100%; height: auto; z-index: 109; opacity: 0; visibility: hidden; border-radius: 18px; background: rgb(255, 255, 255); box-shadow: rgb(0 0 0 / 13%) 0px 8px 12px; border-top: unset !important; } .ctheader .title_nav { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; font-size: 16px; color: #000; position: relative; display: inline-block; width: max-content; } .new-subtitle { position: absolute; right: -36px; top: -4px; display: inline-block; font-size: 10px; line-height: normal; font-weight: 600; color: #fff; background-color: #FF5722; padding: 2px 4px; border-radius: 2px; text-transform: uppercase; } .ch_li_title.com_tl { position: relative; } .ch_li_title.com_tl .new-subtitle { right: 4px; top: -10px; } .iconhd img { width: 16px !important; } .ctheader .ctmenu-mobile-ctheader, .ctheader .ctmenu-mobile-toggle { display: none; } .ctmenu-subs a, .list-item>div { color: #333; text-align: left; } .cnsmfont { font-size: 13px; font-weight: 300; line-height: normal; color: #646464; } .congridic .contentsubq { padding-left: 0px !important; } /*dropdown css start */ .inteflexsize { flex: 1 1 0; } .integrationdropdown a { padding: 8px 15px !important; } .ch_resourcedropdown, .soldropwidth { padding: 10px 0px !important; } .ctheader .ctmenu>ul>li, .signindrp_cont_new .tplinksign { list-style: none !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ch_startFreetrial, .ch_bookdemo { width: 140px; height: 42px !important; border: 2px solid #FF5722 !important; border-radius: 4px !important; } .ch_bookdemo { width: 128px !important; color: #FF5722 !important; font-weight: 500 !important; } .ch_startFreetrial { background: #FF5722; color: #fff !important; font-size: 15px; margin-left: 10px; } .expand_more_svg { height: 18px; width: 18px; background-image: url(https://images.controlhippo.com/svg/expand_more.svg); background-size: 18px; background-repeat: no-repeat; background-position: 50%; display: block; } .fontwt500 { font-weight: 500 !important; } .ch_integration_logo { margin-right: 11px; } .bold_font,.fn600,.all_ftr_link span { font-weight: 600 !important; } .product_menus_main .menu_hdtl { font-family: 'Outfit', Helvetica, Arial, Lucida, sans-serif !important; color: #020202 !important; font-size: 20px !important; font-weight: 600; line-height: 1.3; text-transform: uppercase !important; } .tradmark_cl { font-size: 8px; font-weight: 800; margin-left: 2px; } .menuDesc{ font-size: 12px; color: #5A7090; } .intBroder{ border: 1px solid #E1E1E1 !important; } .align-items-center { align-items: center; } .double-arrow-icon { display: flex; align-items: center; margin-top: 3px; line-height: normal; justify-content: center; margin-left: 6px; } .more-button { background-color: #0029C7; width: 165px; color: #ffffff !important; transition: 0.5s; justify-content: center !important; border: 2px solid transparent; padding: 8px 10px !important; } .more-button:hover { background-color: #0029C7 !important; } .ctmenu-subs a { border-radius: 4px; line-height: normal !important; } .ctheader .more-button .title_nav { color: #ffffff; font-family: 'Inter' !important; font-weight: 500; font-size: 14px; } .more-item-block { margin-top: 14px; padding-left: 12px; } /*custom search header css*/ .custom-search-bar { margin-left: 10px; display: flex; align-items: center; } .custom-search-bar .search-icon-clickable { display: inline-block; background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_small_icon.svg); background-repeat: no-repeat; background-size: 26px; background-position: center; font-size: 0px; width: 32px; height: 32px; cursor: pointer; } .custom-search-bar form { position: absolute; bottom: -89px; right: 14px; font-size: 0; line-height: 0; display: none; padding: 20px 20px; background-color: #fff; border-top: 2px solid #ff5722; box-shadow: 0 2px 6px rgba(0,0,0,.2); } .custom-search-bar form::before { position: absolute; top: -7px; right: 12px; display: block; content: ''; width: 0; height: 0; border-style: solid; border-width: 0 5.5px 6px; border-color: transparent transparent #ff5722 transparent; } .custom-search-bar input { padding: 8px 46px 8px 12px; border: 1px solid #ccc; width: 280px; border-radius: 4px 4px 4px 4px; height: 35px; } .custom-search-bar button { background-image: url(https://controlhippo.com/blog/wp-content/uploads/custom_upl/search_white.svg); background-repeat: no-repeat; background-size: 24px; background-position: center; font-size: 0px; width: 35px; height: 35px; border: 1px solid #dddddd; background-color: #ff5722; padding: 10px; cursor: pointer; position: absolute; right: 20px; border-radius: 0px 4px 4px 0px; } .custom-search-bar input:focus-visible, .custom-search-bar input:focus { outline: none; border-color: #ccc; } /*Weglot Override CSS*/ .country-selector.weglot-dropdown .wgcurrent:after { background: url(https://images.controlhippo.com/wp-content/uploads/2024/04/23070012/expand_more_grey.svg) no-repeat; top: 7px; right: 2px; width: 24px; height: 24px; } .postid-67875 .country-selector.weglot-dropdown { display: none !important; } .ai-chat-assistant-icon { color: #ffffff; font-family: 'Outfit'; font-size: 16px; } .features-more-item-block .more-button { transition: unset; justify-content: unset !important; width: unset; background-color: transparent; } .ctheader .features-more-item-block .more-button .title_nav { color: #000000; } .features-more-item-block .more-button:hover { background-color: #dbe1f3 !important; } @media screen and (max-width: 1199px) { .ch_topbar_wrapper { width: 96%; } .topbar-left-content { display: none; } .ch_topbar_wrapper { justify-content: end; } } @media (min-width: 1200px) { .container { max-width: 1200px !important; width: 100%; } } @media screen and (max-width: 1023px) { .topbar-left-content p { font-size: 13px; } } @media screen and (max-width: 979px) { .ch_topbar { display: none; } .ctheader { top: 0; } .ch_li_title.com_tl .new-subtitle { right: auto; top: 2px; left: 72px; } } @media screen and (min-width: 993px) { .ctmenu-section { display: flex; align-items: center; gap: 16px; padding: 0px !important; } .padtop40{ padding-top: 40px !important; } .ctheader .ctmenu > ul > li { margin-left: 0px !important; line-height: unset !important; } .ctheader .ctmenu > ul > li .ctmenu-subs { transition: all 0.2s ease; top: 100%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega{ left: unset !important; } .ch_main_wrapper { align-items: center; } .ctmenu-mobile-ctheader { display: none; } .ctheader .ctmenu>ul>li { padding-bottom: 20px; margin-bottom: -20px; padding-right: 0 !important; } .main_soldrop_ul { width: 100%; padding: 0 !important; } .ctheader .ctmenu>ul>li.ctmenu-item-has-children:hover .ctmenu-subs { margin-top: 0.6rem; opacity: 1; visibility: visible; padding: 0 !important; } .ctmenu-subs .list-item a:hover { border-radius: 4px !important; } .ctmenu-subs .list-item a:hover, .ctmenu-subs a:hover { background: #dbe1f3; } .ctmenu-subs a, .list-item>div { padding: 10px 12px; } .ch_li_title { gap: 2px; cursor: pointer !important; } .desktopjustibtwn { justify-content: space-between !important; } .congridic .list-item, .congridic, .contentsubq { width: 100%; } .resflex1 { flex: 1; } .resflex2 { flex: 2; } .integrationdrpdwn .congridic { flex: 2; } .integrationdrpdwn .congridic { gap: 0px !important; } .congridic { gap: 4px; } .productMenusBody{ gap: 30px; } .product_menus_main { padding: 28px 22px 22px !important; border-radius: 18px; box-shadow: 0px 30px 100px 0px rgba(68, 68, 68, 0.45); position: relative; } .product_menus_main .menu_hdtl { margin-bottom: 10px; } .product_top_arrow::before, .solutions_top_arrow::before, .integrations_top_arrow::before, .resource_top_arrow::before { position: absolute; content: ""; height: 30px; width: 30px; background-color: #fff; border-radius: 6px; top: -12px; display: block; min-width: 30px; transform: rotate(45deg); } .product_top_arrow::before { left: 34%; } .solutions_top_arrow::before { left: 44%; } .integrations_top_arrow::before { left: 48%; } .resource_top_arrow::before { right: 48%; } ul.ctmenu-section:has(.weglot_choice) .product_top_arrow::before { left: 24%; } ul.ctmenu-section:has(.weglot_choice) .solutions_top_arrow::before { left: 34%; } ul.ctmenu-section:has(.weglot_choice) .integrations_top_arrow::before { left: 37%; } ul.ctmenu-section:has(.weglot_choice) .resource_top_arrow::before { left: 34%; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.ch_resourcedropdown { right: 5.5% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.procolwidth, .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.industriewidth{ left: 6% !important; } .ctheader .ctmenu > ul > li .ctmenu-subs.ctmenu-mega.integrationdrpdwn{ left: 19% !important; } .procolwidth,.industriewidth{ max-width: 1040px !important; } .integrationdrpdwn{ max-width: 857px !important; } .ch_resourcedropdown{ max-width: 723px !important; } .ch_resourcedropdown .congridic a { padding: 8px 12px !important; } .ch_resourcedropdown .congridic .list-item { margin-bottom: 10px !important; } .ch_resourcedropdown .congridic .list-item:last-child { margin-bottom: 0px !important; } .festures_all_head { border-radius: 18px; background: #F3F6FF; padding: 15px 30px; } } @media screen and (max-width: 992px) { #et-main-area { padding-top: 4.1rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader.active .ctmenu-mobile-arrow, .ctmenu-mobile-close { display: flex !important; align-items: center; } .flexcolmmobile,.header-bottom-div { flex-direction: column !important; } .header-bottom-div { padding: 18px 20px !important; } .mobmgtop16 { margin-top: 8px !important; } .ctheader .ctmenu>ul>li, .ctheader .ctmenu>ul>li .ctmenu-subs.active, .ctheader .ctmenu>ul>li .ctmenu-subs>ul>li>a { display: block; } .main_soldrop_ul .expand_more_svg, .ch_li_title.active, .hb-top-note { display: none !important; } .ch_topbar { z-index: 100 !important; } .ctlogo img { width: 180px !important; } .ch_resourcedropdown .congridic a { padding: 8px 0px !important; } .ctheader .wrapper { padding: 12px 0px; align-items: center; } .ch_topbar_wrapper { margin-right: 10px; } .congridic { gap: 18px !important; } .congridic.productMenus { margin-bottom: 12px; } .ch_startFreetrial { margin: 0 auto !important; } .com_tl { padding: 10px 12px; } .ch_li_title { border-bottom: 1px solid rgba(0, 0, 0, 0.1); justify-content: space-between; } .ctmenu-mobile-toggle img { width: 40px; } .ctheader-item-left, .ctheader-item-right { flex: 0 0 auto; } .ctheader-item-left { padding-left: 6px !important; } .wrapper { justify-content: space-between; margin: 0 auto; padding: 0.5rem 0; } .ctheader .ctmenu-mobile-toggle { position: relative; display: block; cursor: pointer; width: 2.75rem; border: none; background: none; transition: 0.35s ease-in-out; } .ctheader .ctmenu-mobile-toggle span { display: block; position: absolute; width: 100%; height: 2px; left: 0; border: none; outline: none; opacity: 1; border-radius: 0.25rem; transform: rotate(0deg); transition: 0.25s ease-in-out; } .ctheader .ctmenu, .ctoverlay { position: fixed; top: 0; left: 0; height: 100%; } .ctheader .ctmenu { width: 75%; z-index: 111; overflow: hidden; background: white; transform: translate(-100%); transition: all 0.5s ease-in-out; } .ctoverlay { width: 100%; z-index: 100; opacity: 0; visibility: hidden; background: rgba(0, 0, 0, 0.65); transition: all 0.45s ease-in-out; } .ctheader .ctmenu.active { transform: translate(0%); } .brd_btmmo { border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader { display: flex; align-items: center; justify-content: space-between; position: sticky; top: 0; border-bottom: 1px solid rgba(0, 0, 0, 0.1); } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow, .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { line-height: 3.125rem; width: 3.125rem; height: 3.125rem; border: 1px solid #dfdfdf; background: white; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-arrow { display: none; font-size: 2rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-close { font-size: 2.25rem; } .ctheader .ctmenu .ctmenu-mobile-ctheader .ctmenu-mobile-title { font-weight: 500; } .ctheader .ctmenu .ctmenu-section { height: 100%; overflow-y: auto; overflow-x: hidden; padding: 0 !important; } .last_btn_li { gap: 12px; padding: 20px !important; flex-direction: column; } .ch_startFreetrial, .ch_bookdemo { width: 200px !important; height: 50px !important; } .last_btn_li a { line-height: normal; } .ctheader .ctmenu>ul>li .ctmenu-subs { display: none; top: 50px !important; left: 0; max-width: none; height: calc(100% - 50px) !important; padding-top: 4rem; opacity: 1; overflow-y: auto; visibility: visible; transform: translateX(0%); box-shadow: none; padding: 10px !important; border-radius: unset !important; border-top: 1px solid #ddd !important; transition: all 0.5s !important; } .ctoverlay.active { opacity: 1; visibility: visible; } .ctheader { padding: 0 !important; } .et-social-icons { justify-content: center !important; } .pricing_link_li a { width: 100% !important; } .resource_top_arrow .congridic { gap: 18px !important; } .ch_resourcedropdown .congridic a { padding: 0 !important; } .industriestitle, .integrationstitle, .resourcestitle { margin-bottom: 22px; } .productMenusBody .mobmgtop16 { margin-top: 18px !important; } .custom-search-bar { display: none; } /*Translation css*/ .country-selector { position: absolute; top: 5px; right: 58px; } } @media only screen and (min-width: 991px) and (max-width: 1119px) { .country-selector.weglot-dropdown .wgcurrent a, .country-selector.weglot-dropdown .wgcurrent span { padding-right: 0; } .wg-li.weglot-lang a { font-size: 0px; } span.wglanguage-name { font-size: 0px !important; } .country-selector.weglot-dropdown .wgcurrent:after { display: none; } .weglot-flags.flag-3 a:before { margin-right: 0px; } .ch_li_title, .ctmenu-item, .ctheader .ctmenu>ul>li.pricing_link_li>a, .ctheader .ctmenu>ul>li.pricing_link_li>a { font-size: 13px; } } @media screen and (max-width: 567px) { .apply-translation-css 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et_pb_code_0_tb_header"><div class="et_pb_code_inner"><div class="ch_topbar"><div class="ch_topbar_div"><div class="container ch_topbar_wrapper"><div class="topbar-left-content"><p>Reduce agent's response time with our AI Chat Assistant. <a rel="nofollow noopener" href="https://controlhippo.com/ai-chat-assistant/" target="_blank" data-wpel-link="exclude">Register Now!</a></p></div><div class="hb-input-wrapper chflex aligncenter"> <a class="rmffgr fn600" href="tel:+919157130961" target="_blank" rel="noopener" data-wpel-link="internal">+91 9157130961</a><div class="signindrp"> <a class="rmffgr signindrplink ext-link" href="https://dashboard.controlhippo.com/" data-wpel-link="external" rel="external noopener noreferrer nofollow" target="_blank">Sign In</a><div class="signindrpcontent signindrp_cont_new"><ul class="signindrpcontent_ul"><li class="tplinksign"><a href="https://dashboard.controlhippo.com/" data-wpel-link="external" rel="external noopener noreferrer nofollow" target="_blank" class="ext-link">Dashboard</a></li></ul></div></div></div></div></div></div><div class="ctheader"><div class="container"><section class="wrapper ch_main_wrapper chflex"><div class="ctheader-item-left chflex"> <a class="ctlogo chflex" href="https://controlhippo.com/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/controlhippo_only_logo.svg" width="223" height="43" alt="Controllhippo By Callhippo Logo" id="logo" /> </a></div><div class="ctheader-item-right chflex"><div class="ctoverlay"></div><nav class="ctmenu" id="ctmenu"><div class="ctmenu-mobile-ctheader"> <span class="ctmenu-mobile-arrow justicenter"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/chleftic.svg" width="20" height="20" /> </span><div class="ctmenu-mobile-title"></div> <span class="ctmenu-mobile-close justicenter"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/closeic.svg" width="20" height="20" /> </span></div><ul class="ctmenu-section"><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Solutions <i class="expand_more_svg"></i> <span class="new-subtitle">new</span></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 procolwidth"><div class="cnflex fwidth flexcolom product_menus_main product_top_arrow"><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic resflex1 chflex flexcolom productMenus"><div class="menu_hdtl">Channels</div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/whatsapp-shared-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/whatsapp-chnl.svg" alt="WhatsApp Shared Inbox - Controllhippo" width="30" height="30"/> <span class="title_nav">WhatsApp Shared Inbox</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/whatsapp-business-api/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/whatsapp-api-chnl.svg" alt="WhatsApp Business API - Controllhippo" width="30" height="30"/> <span class="title_nav">WhatsApp Business API</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/telegram-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/telegram-chnl.svg" alt="Telegram - Controllhippo" width="30" height="30"/> <span class="title_nav">Telegram</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/facebook-messenger-shared-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/05/29163745/facebook_messenger.svg" alt="Facebook - Controllhippo" width="30" height="30"/> <span class="title_nav">Facebook</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/instagram-inbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/instagram-int.svg" alt="Instagram - Controllhippo" width="30" height="30"/> <span class="title_nav">Instagram</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/shared-mailbox/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/email_int.svg" alt="Shared Mailbox - Controllhippo" width="30" height="30"/> <span class="title_nav">Email</span></div> </a></div></div><div class="cnflex fwidth resflex2 flexcolmmobile festures_all_head"><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="menu_hdtl">Features</div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-inbox/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/wp-content/uploads/2024/04/09123124/omnichannel_inbox.svg" alt="Smart DID Routing - Controllhippo" width="22" height="22"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel Inbox</span><p class="menuDesc">Connect with customers across multiple messaging channels.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/omnichannel-crm-integration/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_whatsapp_crm.svg" alt="Omnichannel CRM Integration - Controlhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Omnichannel CRM Integration</span><p class="menuDesc">Seamlessly Integrate All Messaging Channels with Your CRM.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/analytics-report/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_analytics.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Analytics Report</span><p class="menuDesc">Insights that drive informed decision-making.</p></div></div> </a></div></div><div class="congridic resflex1 chflex flexcolom mobmgtop16"><div class="list-item text-center padtop40"> <a href="https://controlhippo.com/ai-chat-assistant/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <span class="ai-chat-assistant-icon">AI</span></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">AI Chat Assistant<span class="new-subtitle">new</span></span><p class="menuDesc">Smart AI Assistance for customer queries.</p></div></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/chatbot-builder/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/chatbot_icon_head_big.svg" alt="Chatbot - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Chatbot Builder <span class="new-subtitle">new</span></span><p class="menuDesc">Create custom chatbots visually, no coding required.</p></div></div> </a></div><div class="list-item text-center"> <a href="https://controlhippo.com/workflow-automation/" class="cnflex" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex"><div class="cnflex fwidth"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/10/01082109/workflow-automation.svg" alt="Analytics Report - Controllhippo" width="16" height="16"/></div><div class="contentsubq chflex flexcolom"> <span class="title_nav">Workflow Automation<span class="new-subtitle">new</span></span><p class="menuDesc">Automate conversations using messaging workflows.</p></div></div></div> </a></div><div class="list-item text-center more-item-block features-more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/features/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Features</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/11/05173217/double_arrow.svg" width="20" height="20"></div> </a></div></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Respond to Customers Faster With a WhatsApp Shared Inbox</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="noopener nofollow" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Industries <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 industriewidth"><div class="cnflex fwidth flexcolom product_menus_main solutions_top_arrow"><div class="menu_hdtl industriestitle">Industries</div><div class="cnflex fwidth desktopjustibtwn flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/ecommerce/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_ecommerce.svg" alt="Ecommerce - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Ecommerce</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/recruitment/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_requiment-min.svg" alt="Recruitment - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Recruitment</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/automotive/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_automative-min.svg" alt="Automotive - Controllhippo" width="16" height="16" /></div> <span class="title_nav">Automotive</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/retail/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" class="tsScale1" src="https://images.controlhippo.com/svg/ctrlh_header_retail.svg" alt="Retail - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Retail</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/real-estate/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_real_estate.svg" alt="Real Estate - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Real Estate</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/healthcare/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_healthcare.svg" alt="Healthcare - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Healthcare</span></div> </a></div></div><div class="congridic chflex flexcolom mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/hospitality/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_hospitality.svg" alt="Hospitality - Controllhippo" width="16" height="16"/></div> <span class="title_nav">Hospitality</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/industry/education/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"><div class="iconhd mlt pro-head-ftr-cir"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/svg/ctrlh_header_education.svg" alt="Education - Controllhippo" width="22" height="22"/></div> <span class="title_nav">Education</span></div> </a></div><div class="list-item text-center more-item-block"> <a class="cnflex more-button align-items-center" href="https://controlhippo.com/industry/" target="_blank" rel="noopener follow" data-wpel-link="exclude"> <span class="title_nav">More Industries</span><div class="double-arrow-icon"> <img decoding="async" loading="lazy" src="https://images.controlhippo.com/wp-content/uploads/2024/01/24062316/east_white.svg" width="20" height="20"></div> </a></div></div></div><div class="header-bottom-div cnflex fwidth desktopjustibtwn aligncenter"> <span class="note-header-bottom">Give Your Agents the Power to Delight Customers Anywhere, Instantly.</span> <a href="https://controlhippo.com/signup/" target="_blank" class="header-book-demo-btn" rel="nofollow noopener" data-wpel-link="exclude">Start Free Trial</a></div></div></div></li><li class="ctmenu-item-has-children"><div class="aligncenter ch_li_title com_tl">Integrations <i class="expand_more_svg"></i></div><div class="ctmenu-subs ctmenu-mega ctmenu-column-4 integrationdrpdwn"><div class="cnflex fwidth flexcolom product_menus_main integrations_top_arrow"><div class="menu_hdtl integrationstitle">Integrations</div><div class="cnflex fwidth flexcolmmobile productMenusBody"><div class="congridic chflex flexcolom resflex1"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/hubspot-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_hubspot.svg" alt="HubSpot - Controllhippo" width="32" height="32"/> <span class="title_nav">HubSpot</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/slack-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_slack.svg" alt="Slack - Controllhippo" width="32" height="32"/> <span class="title_nav">Slack</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/bitrix24-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Bitrix24.svg" alt="Bitrix24 - Controllhippo" width="32" height="32"/> <span class="title_nav">Bitrix24</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/pipedrive-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://images.controlhippo.com/svg/ctrlh_header_pipedrive.svg" alt="Pipedrive - Controllhippo" width="32" height="32"/> <span class="title_nav">Pipedrive</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/monday-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://images.controlhippo.com/svg/ctrlh_header_monday-min.svg" alt="Monday.com - Controllhippo" width="32" height="32"/> <span class="title_nav">Monday.com</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/salesforce-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Salesforce.svg" alt="Salesforce - Controllhippo" width="32" height="32"/> <span class="title_nav">Salesforce</span></div> </a></div></div><div class="congridic chflex flexcolom resflex1 mobmgtop16"><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/zoho-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo intBroder" src="https://images.controlhippo.com/svg/ctrlh_header_zoho-min.svg" alt="Zoho - Controllhippo" width="32" height="32"/> <span class="title_nav">Zoho</span></div> </a></div><div class="list-item text-center"> <a class="cnflex" href="https://controlhippo.com/app-marketplace/webhooks-integration/" target="_blank" rel="noopener follow" data-wpel-link="exclude"><div class="cnflex fwidth aligncenter"> <img decoding="async" loading="lazy" class="ch_integration_logo" src="https://controlhippo.com/blog/wp-content/uploads/2024/04/Webhooks.svg" alt="Webhooks - Controllhippo" width="32" height="32"/> <span 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(max-width: 1024px) { .tocdiv { display: none; } .postconetndiv { padding-left: 0; width: 100% !important; } .singiframeinpost { width: 100%; } .singiframeinpost iframe { height: 500px; } .rc-bottom-cta { flex-direction: column; } .bottom-cta-img { max-width: 100%; width: 100%; } .bottom-cta-img { width: 100%; } .bottom-cta-copy { width: 100%; padding: 0 14px 0 14px; } .bottom-cta-copy .headline-copy { text-align: center; } } .hidden-cta-block { display: none; margin-top: 24px; } .playiframe { position: absolute; top: 0; left: 0; height: 98%; width: 100%; background-color: #333; opacity: 0.2; cursor: pointer; } .video-outer-wr { position: relative; width: 100%; margin-bottom: 10px; } .titlechposttacgf { padding-right: 40px !important; } .entry-content .protip_cta_innr a { background-color: #0029C7; font-size: 15px; line-height: 24px; font-weight: 400; padding: 10px 26px; display: inline-block; border-radius: 6px; color: #fff !important; } @media only screen and (max-width:967px) { .video-outer-wr, .video-outer-wr iframe { width: 100%; } } @media only screen and (max-width:567px) { .video-outer-wr iframe { height: 100%; } .video-outer-wr { display: inline-block; } .type-post h2, .type-post h3 { margin-top: 18px; margin-bottom: 12px; } .accordionchpost .faqposttile { font-size: 22px !important; margin-top: 16px !important; margin-bottom: 12px !important; } }</style><article id="post-77852" class="et_pb_post post-77852 post type-post status-publish format-standard has-post-thumbnail hentry category-sms"><div class="et_post_meta_wrapper"></div><div class="entry-content newentrycontent"><div class="tocpluscontent"><div class="tocdiv"><div class="tocdivInnerBlock"><div class="lwptoc lwptoc-light lwptoc-notInherit" data-smooth-scroll="1" data-smooth-scroll-offset="24"><div class="lwptoc_i"><div class="lwptoc_header" style="font-size:21px;"> <b class="lwptoc_title">Table Of Content</b> <span class="lwptoc_toggle"> <a href="#" class="lwptoc_toggle_label" data-label="show">hide</a> </span></div><div class="lwptoc_items lwptoc_items-visible" style="font-size:16px;"><div class="lwptoc_itemWrap"><div class="lwptoc_item"> <a href="#9_common_reasons_why_text_messages_are_not_sending"> <span class="lwptoc_item_label">9 Common Reasons Why Text Messages Are Not Sending</span> </a></div><div class="lwptoc_item"> <a href="#manage_your_sms_campaigns_with_controlhippo"> <span class="lwptoc_item_label">Manage Your SMS Campaigns with ControlHippo</span> </a></div></div></div></div></div><div class="blogSideBanner"><video class="blog-sidebar-video" autoplay="" height="" loop="" muted="" playsinline="" preload="auto" width="100%"> <source src="https://images.controlhippo.com/video/controlhippo_popup_video_aug_24.webm" type="video/mp4"> Your browser does not support the video tag.</video><div class="video-cta-contnent"><div class="video-heading">Omnichannel Communication Platform for Sales & Support Teams</div> <a href="https://calendly.com/d/cp47-6pp-86q" target="_blank" data-wpel-link="external" rel="nofollow external noopener noreferrer" class="ext-link">Schedule a Demo</a></div></div></div></div><div class="postconetndiv"><div class="newlautor"><div class="newauthrmg"> <img src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18172714/Supriya-Bajaj-150x150.png" width="60" height="60" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18172714/Supriya-Bajaj-150x150.png 2x" alt="Supriya Bajaj" class="avatar avatar-60 wp-user-avatar wp-user-avatar-60 alignnone photo" /><h4 class="wrtnbnameauth">Senior Writer: </strong> <a href="https://controlhippo.com/blog/author/supriya-bajaj/" title="Posts by Supriya Bajaj" rel="author" data-wpel-link="internal" target="_self">Supriya Bajaj</a></h4></div><div class="readtime"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix">Reading Time:</span> <span class="rt-time"> 6</span> <span class="rt-label rt-postfix">Minutes</span></span></div><div class="datepauthtxt"><img src="https://controlhippo.com/blog/wp-content/uploads/zn_fonts/checkcircle.svg" width="22" height="22" alt="green tick" /><span>Published : </span>March 14, 2025</div></div><p><span style="font-weight: 400;">Text messaging is certainly one of the most dependable ways to communicate. However, sometimes, SMS messages fail to be sent. It can be frustrating, particularly if you are trying to call someone urgently. </span></p><p><span style="font-weight: 400;">In this blog, we’ll look at the potential reasons for your question—why aren’t my text messages going through? Plus, the solutions provided in this blog can help you solve the issue effectively.</span></p><style>.protiptitle { font-size: 24px; font-weight: 600; color: #465671; color: #0f1e3c; margin-top: 0px; margin-bottom: 8px; } .lwptoc_itemWrap .lwptoc_item:nth-child(1) a:after { content: ""; width: 53px; height: 18px; background: url(https://controlhippo.com/blog/wp-content/uploads/2024/01/pro_tip.svg) no-repeat; background-size: 100% 100%; display: block; margin-left: 0; margin-bottom: -3px; margin-top: 3px; } .lwptoc_item .lwptoc_itemWrap .lwptoc_item a:after { content: unset; } .chblog_protips_card_main { background: #ebf3ff !important; box-shadow: 0px 4px 20px rgba(45, 45, 45, 0.16); border-radius: 10px; padding: 34px 24px; margin-bottom: 14px; } .iscmrg { margin-top: 12px; } .chblog_expertips_card_main_body { display: flex; } .chblog_protip_card_img_div { margin-right: 8px; width: 10%; margin-top: 0px; text-align: center; } .chblog_expertips_card_prgrph { line-height:1.8; } .chblog_expertips_card_content { width: 90%; } .chblog_expertips_card_content a { font-size: 15px; margin-top: 10px; color:#508dd8; text-decoration: none !important; } .type-post .entry-content .blog-trialbtn { background-color: #001965; padding: 14px 28px!important; border-radius: 8px!important; color: #fff !important; display: inline-block; font-size: 18px!important; margin-top: 18px; } .protip_cta_innr { text-align: center; margin-top: 12px; } .type-post .entry-content .protip_cta_innr a { background-color: #0029C7; font-size: 15px; line-height: 24px; font-weight: 400; padding: 10px 26px; display: inline-block; border-radius: 6px; color: #fff !important; } @media (max-width:480px) { .chblog_protips_card_main { padding: 24px 14px; } .chblog_protip_card_img_div { width: 14%; } }</style><div class="chblog_protips_card_main"><div class="chblog_expertips_card_main_body"><div class="chblog_protip_card_img_div"> <img decoding="async" loading="lazy" class="lazyloaded" src="https://controlhippo.com/blog/wp-content/uploads/2024/01/protip_idea.svg" alt="protip image" height="50" width="90"></div><div class="chblog_expertips_card_content"><div class="protiptitle">Pro-Tip</div><p class="chblog_expertips_card_prgrph">To improve SMS delivery rates, keep clearing the cache and update apps regularly. Corrupt message data can often prevent messages from being sent or received properly.</p></div></div><div class="protip_cta_innr"> <a href="https://controlhippo.com/signup/" target="_blank" rel="noopener follow" data-wpel-link="exclude">Start Your Free Trial</a></div></div><h2><span id="9_common_reasons_why_text_messages_are_not_sending"><strong>9 Common Reasons Why Text Messages Are Not Sending</strong></span></h2><p><span style="font-weight: 400;">Text messages can fail for various reasons, from phone settings to network issues. A deep insight into these issues will help you identify and fix them quickly.</span></p><p><span style="font-weight: 400;">Below are nine common reasons for text messages not sending and the solutions to resolve them.</span></p><h3><strong>1. Poor Network Connection</strong></h3><p><span style="font-weight: 400;">An unstable connection is by far one of the most common reasons text messages fail to send. If your phone does not connect to a mobile network, you may not be able to send messages to the recipient.</span></p><p><span style="font-weight: 400;">This often happens in areas with low network coverage, such as basements, crowded areas, or remote locations. </span></p><p><span style="font-weight: 400;">To solve this problem, check your signal bars, which are located at the top corner of your mobile phone. If the signal is weak, try moving to a different location where you can find a better signal. Turning your phone’s airplane mode on and off can also help to refresh these network issues. If you are using Wi-Fi calling, your Wi-Fi connection should be robust and stable.</span></p><p><span style="font-weight: 400;">One more effective approach is to reboot your device. Sometimes, a simple restart can properly reconnect your phone to the mobile carrier. If this issue is still present, contact your service provider to see if there is a network outage in your area.</span></p><h3><strong>2. Incorrect Phone Number or Formatting Issues</strong></h3><p><span style="font-weight: 400;">This mistake is the most common, which could make you wonder: Why do my text messages keep failing? It is simply because you have entered the wrong phone number. It happens a lot when you copy-paste a number. An incorrect format or omitting a number will not send a message.</span></p><p><span style="font-weight: 400;">To prevent it, simply double-check the recipient’s phone number before clicking on send.</span></p><p><span style="font-weight: 400;">Include the correct country code and area codes before the phone number, especially when you send messages internationally. Also, do not add any unnecessary space, symbols, or special characters that may interfere with proper formatting. </span></p><p><span style="font-weight: 400;">If you frequently encounter this problem with a specific contact, consider deleting the phone number from your phone book. Then, try adding it again. Also, verify if the recipient has changed their number or has issues receiving messages from others as well. </span></p><h3><strong>3. Carrier Restrictions & Blocking</strong></h3><p><span style="font-weight: 400;">Wireless carriers have specific rules when it comes to the delivery of text messages. </span></p><p><span style="font-weight: 400;">Sometimes, mobile networks may also block text messages. This can be due to excessive sending, suspicious activity, or restrictions put by the recipient’s carrier.</span></p><p><span style="font-weight: 400;">If you see any carrier restrictions, then check with your mobile service provider. Some carriers put a limit on the number of messages you can send in a short period. This is done to prevent too many text messages from being sent at once. You may need to wait before sending more messages. You can also request to increase your limit. </span></p><p><span style="font-weight: 400;">In addition, some networks block international SMS messages by default. When you send an SMS message abroad, confirm with your carrier that international messaging is included in your plan. Also, clear all the outstanding dues on your account.</span></p><h3><strong>4. SMS Center Number Misconfiguration</strong></h3><p><span style="font-weight: 400;">The SMS Center Number, also called SMSC, is responsible for routing messages to the recipient. If it is misconfigured or missing, the receiver won’t receive messages.</span></p><p><span style="font-weight: 400;">To overcome this problem, first check your SMSC settings in the messaging app or phone settings. The correct number varies from carrier to carrier. As a result, you may need to look it up on your provider’s website. In many cases, if you reset your network settings, it will go back to the default SMSC.</span></p><p><span style="font-weight: 400;">If you are not very sure, then contact the customer support service of your mobile carrier. They can guide you and help you in updating your SMSC settings manually if required.</span></p><style>.what-to-know-wr { padding: 30px; border: 1px solid #9ac2ff; position: relative; margin: 52px 0px 20px; box-shadow: 0 1px 6px 0 rgba(32, 33, 36, 0.28); border-radius: 6px; } .what-to-know-wr .did-you-title { margin: 0; position: absolute; top: -16px; background-color: #ffffff; padding: 0px 14px; font-size: 24px; font-weight: 600; color: #0029c7; } .what-to-know-wr ul li, .what-to-know-wr ul { margin: 0; padding: 0 !important; list-style-type: none; } .what-to-know-wr ul { display: flex; flex-direction: column; gap: 12px; } .what-to-know-wr ul li { position: relative; padding-left: 20px !important; background-image: url(https://controlhippo.com/blog/wp-content/uploads/2023/09/rectangle_pros.png); background-repeat: no-repeat; background-position: left 8px; } @media only screen and (max-width: 768px) { .what-to-know-wr .did-you-title { position: unset; line-height: 1.4; margin-bottom: 18px; } .what-to-know-wr { padding: 20px 16px 20px; } } @media only screen and (max-width: 480px) { .what-to-know-wr { padding: 30px 16px 20px; } }</style><div class="what-to-know-wr"><div class="did-you-title">Expert Insight:</div><ul><li>To improve SMS delivery rates, keep clearing the cache and update apps regularly. Corrupt message data can often prevent messages from being sent or received properly.</li></ul></div><h3><strong>5. Full Storage or Messaging App Issues</strong></h3><p><span style="font-weight: 400;">Once your phone storage is full, it will prevent your device from receiving or sending sms messages. When storage is at its capacity, apps such as your messaging app may malfunction.</span></p><p><span style="font-weight: 400;">You can avoid this by freeing up space. To do this, delete unnecessary files, images, or old messages from your device. By clearing this messaging cache of your messaging app, small glitches or issues can be resolved. </span></p><p><span style="font-weight: 400;">If your messaging app is still misbehaving, there is one more solution. Try to use an alternative app or update your current one. In extreme cases, uninstalling or reinstalling the app might also help to fix the technical issues.</span></p><h3><strong>6. The Recipient’s Phone Is Off or Unreachable</strong></h3><p><span style="font-weight: 400;">You might wonder, “Why aren’t my texts going through?”. The recipient’s phone may be switched off. This can also happen in an area with no network coverage. In such cases, the message remains undelivered until they reconnect. </span></p><p><span style="font-weight: 400;">In these cases, you should wait and check later to see if the text message eventually goes through. Some messaging apps will notify you when a message is successfully delivered. </span></p><p><span style="font-weight: 400;">If the issue persists and other contacts can receive your messages, the receiver may have a specific issue on their end. It can be due to a network problem, mobile network outage, or when the phone is in Do Not Disturb mode. </span></p><h3><strong>7. Message Format or File Size Issue (For MMS)</strong></h3><p><span style="font-weight: 400;">MMS messages, which include images, videos, or attachments, have file size restrictions. If the file is too large, it may not be sent successfully. </span></p><p><span style="font-weight: 400;">This problem can be avoided by resizing or compressing images before sending them. Generally, most messaging apps automatically reduce file sizes. In case your file size is not reduced, try using an external app. </span></p><p><span style="font-weight: 400;">Additionally, check that your cellular data is enabled. MMS messages typically require cellular data rather than Wi-Fi for sending. If you are experiencing problems, toggling your internet connection off and on can help.</span></p><style>.what-to-know-wr { padding: 30px; border: 1px solid #9ac2ff; position: relative; margin: 52px 0px 20px; box-shadow: 0 1px 6px 0 rgba(32, 33, 36, 0.28); border-radius: 6px; } .what-to-know-wr .did-you-title { margin: 0; position: absolute; top: -16px; background-color: #ffffff; padding: 0px 14px; font-size: 24px; font-weight: 600; color: #0029c7; } .what-to-know-wr ul li, .what-to-know-wr ul { margin: 0; padding: 0 !important; list-style-type: none; } .what-to-know-wr ul { display: flex; flex-direction: column; gap: 12px; } .what-to-know-wr ul li { position: relative; padding-left: 20px !important; background-image: url(https://controlhippo.com/blog/wp-content/uploads/2023/09/rectangle_pros.png); background-repeat: no-repeat; background-position: left 8px; } @media only screen and (max-width: 768px) { .what-to-know-wr .did-you-title { position: unset; line-height: 1.4; margin-bottom: 18px; } .what-to-know-wr { padding: 20px 16px 20px; } } @media only screen and (max-width: 480px) { .what-to-know-wr { padding: 30px 16px 20px; } }</style><div class="what-to-know-wr"><div class="did-you-title">Important Note:</div><ul><li>Keep in mind that group messages might not be sent if the recipient has any restrictions. Plus, some devices that don’t support MMS can also cause delivery issues.</li></ul></div><section class="recommended-blog">Read More <img decoding="async" src="https://controlhippo.com/blog/wp-content/uploads/2024/03/hand_arrow.svg" alt="hand-arrow" width="24"> : <a href="https://controlhippo.com/blog/how-to-send-text-to-multiple-contacts-without-group-message/" target="_blank" rel="noopener" data-wpel-link="internal"> <b>How To Send Texts To Multiple Contacts Without Group Message?</b></a></section><h3><strong>8. Software Bugs or Outdated OS</strong></h3><p><span style="font-weight: 400;">Software bugs or outdated operating systems can interfere with message delivery.</span></p><p><span style="font-weight: 400;">If your phone’s software is not up to date, you might face problems with the SMS service. As a result, the person you’re trying to contact might not receive messages at all.</span></p><p><span style="font-weight: 400;">Keep your phone updated. It is the best way to avoid these issues. To check this, go to your settings menu and check for software updates. Install if there are any pending updates, and then restart your device. </span></p><p><span style="font-weight: 400;">If the problem still occurs, reset your network settings. This will clear any misconfigurations that might be causing the issue. But before doing a factory or data reset, back up data that is important. This will keep your storage safe.</span></p><section class="recommended-blog"><a href="https://controlhippo.com/blog/how-to-send-text-to-multiple-contacts-without-group-message/" target="_blank" rel="noopener" data-wpel-link="internal">Want to understand if your text messages are secure? Read our guide on SMS encryption to learn its importance.</a></section><h3><strong>9. The Recipient Has Blocked Your Number</strong></h3><p><span style="font-weight: 400;">If a specific contact does not receive messages, they might have blocked your number. When this happens, your messages may appear as sent but will never be delivered. </span></p><p><span style="font-weight: 400;">If this is the case, try calling the phone number. If your call goes directly to voicemail or does not connect, you may been blocked. To confirm this, you can send a text message from another number. </span></p><p><span style="font-weight: 400;">You obviously can’t bypass a block. However, you can try to contact them by different methods like email or social media. If the block was unintentional, the recipient can unblock your number from their phone settings.</span></p><p><span style="font-weight: 400;">If you frequently see this issue where your text messages are sent but not delivered, confirm this with your carrier. This might help identify if there are any restrictions on your account. </span></p><h2><span id="manage_your_sms_campaigns_with_controlhippo"><strong>Manage Your SMS Campaigns with ControlHippo</strong></span></h2><p><span style="font-weight: 400;">Many businesses today depend on <a href="https://controlhippo.com/blog/sms-campaigns/" data-wpel-link="internal" target="_self">SMS campaigns</a> for communication. A failed message can mean a missed opportunity. ControlHippo offers a robust SMS management platform that enables you to send SMS messages effortlessly. With ControlHippo’s </span><a href="https://controlhippo.com/sms-shared-inbox/" data-wpel-link="exclude" target="_blank" rel="follow"><span style="font-weight: 400;">SMS shared inbox</span></a><span style="font-weight: 400;">, teams can collaborate and manage SMS communications better.</span></p><p><span style="font-weight: 400;">By using ControlHippo, you can:</span></p><ul><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Monitor text delivery rates and troubleshoot issues like message caches in real-time.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Automate bulk SMS campaigns with accurate targeting.</span></li><li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Improve customer engagement with </span><a href="https://controlhippo.com/blog/sms-marketing/" data-wpel-link="internal" target="_self"><span style="font-weight: 400;">SMS marketing automation</span></a><span style="font-weight: 400;">.</span></li></ul><p><span style="font-weight: 400;">If you’re struggling with message delivery issues and wondering, “Why is my message not delivering?” It’s time to take control with ControlHippo. Sign up today to ensure your text messages always reach their intended recipients!</span></p><div class="otherbottomcontet"><div class="orgnlpublshtxtdiv"><p class="orgnlpublshtxt">Updated : March 16, 2025</p></div><div></div><div class="authorsec"><div class="saboxplugin-wrap" itemtype="http://schema.org/Person" itemscope itemprop="author"><div class="saboxplugin-tab"><div class="saboxplugin-gravatar"><img src="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18172714/Supriya-Bajaj-150x150.png" width="100" height="100" srcset="https://webcdn.controlhippo.com/blog/wp-content/uploads/2024/09/18172714/Supriya-Bajaj.png 2x" alt="Supriya Bajaj" class="avatar avatar-100 wp-user-avatar wp-user-avatar-100 alignnone photo" /></div><div class="saboxplugin-authorname"><a href="https://controlhippo.com/blog/author/supriya-bajaj/" class="vcard author" rel="author" data-wpel-link="internal" target="_self"><span class="fn">Supriya Bajaj</span></a></div><div class="saboxplugin-desc"><div itemprop="description"><p><span style="font-weight: 400">Supriya is a proficient content developer with significant expertise in the domain of omnichannel communication solutions. She has a proven track record of delivering insights that empower organizations to optimize customer engagement. 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