AWS Support 服务_亚马逊云产品服务与支持-AWS云服务

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class="lb-row lb-row-max-large lb-snap lb-collapse"> <div class="lb-col lb-tiny-24 lb-mid-24"> <div class="lb-none-v-margin lb-xb-grid-wrap" style="padding-left:0px; margin-bottom:20px; padding-right:0px;"> <div class="lb-xb-grid lb-row-max-large lb-xb-equal-height lb-snap lb-xb-justify-center lb-gutter-smallOutsideCollapse lb-tiny-xb-1 lb-small-xb-2 lb-mid-xb-4"> <div> <div class="lb-xbcol"> <div class="lb-bg-center-center-cover lb-none-v-margin lb-box" style="background-color:#161E2D; background-image:url('https://d1.awsstatic.com/s3-pdp-redesign/Benefit-Card-Background.a108d24bf994da9387de3a211bf411597e1abd32.png');"> <div class="lb-txt-white lb-txt-20 lb-none-v-margin lb-rtxt"> <p>借助主动的活动策划功能，扩展、优化成本并加速实现云投资的价值。<br> </p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-bg-center-center-cover lb-none-v-margin lb-box" style="background-image:url('https://d1.awsstatic.com/s3-pdp-redesign/Benefit-Card-Background.a108d24bf994da9387de3a211bf411597e1abd32.png');"> <div class="lb-txt-white lb-txt-20 lb-none-v-margin lb-rtxt"> <p>通过事件管理计划、加快响应和工作负载诊断，延长正常运行时间并保护您的云环境。<br> </p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-bg-center-center-cover lb-none-v-margin lb-box" style="background-image:url('https://d1.awsstatic.com/s3-pdp-redesign/Benefit-Card-Background.a108d24bf994da9387de3a211bf411597e1abd32.png');"> <div class="lb-txt-white lb-txt-20 lb-none-v-margin lb-rtxt"> <p>通过自动警报监控环境的运行状况，帮助您避免中断并加快修复速度。<br> </p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-bg-center-center-cover lb-none-v-margin lb-box" style="background-image:url('https://d1.awsstatic.com/s3-pdp-redesign/Benefit-Card-Background.a108d24bf994da9387de3a211bf411597e1abd32.png');"> <div class="lb-txt-white lb-txt-20 lb-none-v-margin lb-rtxt"> <p>经验丰富的云工程师、主题专家和客户服务将与您长期合作，帮助您快速取得成功。<br> </p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lb-mbox js-mbox" data-lb-comp="mbox" data-lb-comp-ignore="true" data-mbox="en_ribbon_below-hero"> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-16"> <div class="lb-rtxt"> <p>AWS Support 提供的功能远不止传统的 IT 故障修复。除了加快您从运营中断中恢复的速度之外，我们还为您提供主动规划和沟通、咨询、自动化和云专业知识，帮助您在云中以更快的速度和更大的规模实现业务成果。我们的支持工程团队接受了 AWS 涵盖的所有技术领域的培训，可以为您提供一般指导、操作建议、最佳实践帮助、故障排除和运营支持。</p> <p>AWS Support 利用 AWS（世界上采用最广泛的云平台，拥有 200 多种服务和数百万客户）的知识和见解，为您提供在云中取得成功的战略指导。</p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> <script type="application/ld+json">{"@context":"https://schema.org/","@type":"VideoObject","name":"Coinbase 通过 AWS Support 主动预防事故","uploadDate":"2024-02-23T00:00Z","thumbnailUrl":"","embedUrl":"https://media.amazonwebservices.com/aws-china-media/P2nrFwlRbsA.mp4"}</script> <div class="lb-video lb-video-p" data-source="file" data-lb-comp="video" data-video-title="Coinbase 通过 AWS Support 主动预防事故" data-placement="inPlace"> <figure> <video class="video-js" preload="auto"> <source src="https://media.amazonwebservices.com/aws-china-media/P2nrFwlRbsA.mp4" type="video/mp4"> </video> <figcaption> <div> Coinbase 通过 AWS Support 主动预防事故 </div> </figcaption> </figure> </div> </div> </div> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid" style="background-color:#fafafa;"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-24"> <h2 id="Benefits" class="lb-txt-bold lb-h2 lb-title" style="color:#232f3e;"> 优势</h2> <div class="lb-grid lb-row lb-row-max-large lb-snap lb-gutter-mid" style="margin-bottom:0px;"> <div class="lb-col lb-tiny-24 lb-mid-6"> <h3 id="Proactive_Planning" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> 主动规划</h3> <div class="lb-rtxt"> <p>规划功能可帮助客户优化其基础设施的配置，以实现扩展、避免问题并加速从云投资中获得价值回报。Enterprise 和 Enterprise on-Ramp 客户的架构审查可提高六个方面的绩效：卓越运营、安全性、可靠性、效率、成本优化和可持续性。产品发布和活动策划为关键业务活动提供战略指导。主动式服务可以通过有针对性的研讨会和运营游戏日来满足客户的独特需求。<br> </p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-6"> <h3 id="Advisory" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> 公告</h3> <div class="lb-rtxt"> <p>AWS Trusted Advisor 等 AWS Support 工具可通过自动检查来检查您的 AWS 环境，并且会在有机会优化成本、提高性能、提高安全性和监控服务限额时提供建议，从而帮助您遵循 AWS 最佳实践。利用我们的计划、控制面板和工作负载诊断的组织更有可能延长正常运行时间并保护其云环境。客户可以享受事件管理计划的好处，包括业务关键型故障的快速响应时间、完全减少高严重性事件的研讨会以及监控支持案例的工具。<br> </p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-6"> <h3 id="Operations_Automation" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> 操作自动化</h3> <div class="lb-rtxt"> <p>利用自动警报监控您的环境，帮助您避免中断并加快修复速度。AWS Support 自动化工作流让您能够按照 AWS 最佳实践诊断和解决常见支持问题。AWS 事件检测及响应服务和 AWS Managed Service 可通过 Enterprise Support 额外付费获得，它们提供主动监控和事件管理功能。AWS Health 提供有关可能影响应用程序可用性的 AWS 资源运行状况的信息，包括服务事件、AWS 环境的计划更改以及账户信息，以便您可以采取措施减少停机时间。<br> </p> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-6"> <h3 id="Cloud_Expertise" class="lb-txt-bold lb-txt-none lb-txt-18 lb-h3 lb-title" style="color:#232f3e;"> 云专业知识</h3> <div class="lb-rtxt"> <p>我们为各行各业的大型客户解决棘手问题。我们利用所学知识不断改进和优化我们的工具，以提供世界一流的服务。客服人员和主题专家和客户服务将与您长期合作，帮助您快速取得成功。我们提供一系列计划，在您的云之旅的每个阶段提供价值并满足您的需求。我们的云支持工程师和主题专家会提供指导，并为您找到合适的 AWS 团队和服务进行互动。利用我们专家的知识，减少花在无差别任务上花费的时间，将更多时间花在价值更高的活动上，从而推动您的业务创新。<br> </p> </div> </div> </div> </div> </div> </div> <div id="mid_page"></div> <div class="lb-mbox js-mbox" data-lb-comp="mbox" data-lb-comp-ignore="true" data-mbox="en_banner_product-mid_page"> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-24"> <h2 id="Support_plans" class="lb-txt-bold lb-txt-none lb-h2 lb-title" style="color:#232f3e;"> 支持计划</h2> <div class="lb-xb-grid-wrap"> <div class="lb-xb-grid lb-row-max-large lb-xb-equal-height lb-snap lb-gutter-mid lb-vgutter-collapse lb-tiny-xb-1 lb-mid-xb-3 lb-large-xb-4"> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Developer_Support" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> 开发人员支持</h3> <div class="lb-rtxt"> <p>开发人员支持专为在 AWS 上进行测试或早期开发而设计，面向需要查询支持的学生、临时用户和试验者。<br> </p> <p><a href="/cn/premiumsupport/plans/developers/">了解详情 »</a></p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Business_Support" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> 业务支持</h3> <div class="lb-rtxt"> <p>如果您在 AWS 上具有生产工作负载，并且需要在您的特定用例全天候获得技术支持，则建议您至少使用 Business Support 等级的 AWS Support。<br> </p> <p><a href="/cn/premiumsupport/plans/business/">了解详情 »</a></p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Enterprise_On-Ramp" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> Enterprise On-Ramp</h3> <div class="lb-rtxt"> <p>如果您在 AWS 中有生产/业务关键型工作负载，并且希望全天候访问工程师的技术支持、访问 Health API、咨询性架构指导以及一组技术客户经理 (TAMs) 协调对 AWS 主题专家的访问，我们建议使用 Enterprise On-Ramp。<br> </p> <p><a href="/cn/premiumsupport/plans/enterprise-onramp/">了解更多 »</a></p> </div> </div> </div> <div class="lb-xbcol"> <div class="lb-border-p lb-box"> <h3 id="Enterprise_Support" class="lb-txt-none lb-txt-18 lb-h3 lb-title"> 企业支持</h3> <div class="lb-rtxt"> <p>如果您在 AWS 中具有业务和/或任务关键型工作负载，我们建议您使用 Enterprise Support。借助企业支持，您可以获得来自高素质工程师的全天候技术支持、工具和技术，以自动管理环境的运行状况。您还可以联系技术客户经理（TAM），他将根据您的应用程序和使用案例提供咨询式架构和运营指导，帮助您从 AWS 中获得最大价值。<br> </p> <p><a href="/cn/premiumsupport/plans/enterprise/">了解详情 »</a></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lb-mid-pad lb-none-v-margin lb-grid" style="background-color:#fafafa;"> <div class="lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-24"> <h2 id="Customer_testimonials" class="lb-txt-bold lb-h2 lb-title" style="color:#232f3e;"> 客户评价</h2> <div class="lb-grid lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-8"> <div class="lb-box"> <script type="application/ld+json">{"@context":"https://schema.org/","@type":"VideoObject","name":"Formula 1 借助 AWS 事件检测及响应服务优化赛车周末","uploadDate":"2024-02-23T00:00Z","thumbnailUrl":"","embedUrl":"https://media.amazonwebservices.com/aws-china-media/ddhSKdg11jI.mp4"}</script> <div class="lb-video lb-video-p" data-source="file" data-lb-comp="video" data-video-title="Formula 1 借助 AWS 事件检测及响应服务优化赛车周末" data-placement="inPlace"> <figure> <video class="video-js" preload="auto"> <source src="https://media.amazonwebservices.com/aws-china-media/ddhSKdg11jI.mp4" type="video/mp4"> </video> <figcaption> <div> Formula 1 借助 AWS 事件检测及响应服务优化赛车周末 </div> </figcaption> </figure> </div> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> <div class="lb-box"> <script type="application/ld+json">{"@context":"https://schema.org/","@type":"VideoObject","name":"聆听 Rishab 讨论 AWS Enterprise Support 如何帮助 Uber 优化运营","uploadDate":"2024-02-23T00:00Z","thumbnailUrl":"","embedUrl":"https://media.amazonwebservices.com/aws-china-media/DiqZRV_1p3E.mp4"}</script> <div class="lb-video lb-video-p" data-source="file" data-lb-comp="video" data-video-title="聆听 Rishab 讨论 AWS Enterprise Support 如何帮助 Uber 优化运营" data-placement="inPlace"> <figure> <video class="video-js" preload="auto"> <source src="https://media.amazonwebservices.com/aws-china-media/DiqZRV_1p3E.mp4" type="video/mp4"> </video> <figcaption> <div> 聆听 Rishab 讨论 AWS Enterprise Support 如何帮助 Uber 优化运营 </div> </figcaption> </figure> </div> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-8"> <div class="lb-box"> <script type="application/ld+json">{"@context":"https://schema.org/","@type":"VideoObject","name":"Trading Point Group 通过 AWS Enterprise Support 快速扩展","uploadDate":"2024-02-23T00:00Z","thumbnailUrl":"","embedUrl":"https://media.amazonwebservices.com/aws-china-media/O6Xag9ofdxE.mp4"}</script> <div class="lb-video lb-video-p" data-source="file" data-lb-comp="video" data-video-title="Trading Point Group 通过 AWS Enterprise Support 快速扩展" data-placement="inPlace"> <figure> <video class="video-js" preload="auto"> <source src="https://media.amazonwebservices.com/aws-china-media/O6Xag9ofdxE.mp4" type="video/mp4"> </video> <figcaption> <div> Trading Point Group 通过 AWS Enterprise Support 快速扩展 </div> </figcaption> </figure> </div> </div> </div> </div> <div class="lb-rtxt"> <p>要详细了解 AWS Support 如何帮助客户实现他们想要通过 AWS 取得的目标，请参阅<a href="/cn/premiumsupport/customers/">完整的客户评价库</a>。<br> </p> </div> </div> </div> </div> <div class="lb-none-v-margin lb-grid lb-row lb-row-max-large lb-snap" style="margin-bottom:0px;"> <div class="lb-col lb-tiny-24 lb-mid-24"> <div class="lb-none-pad lb-none-v-margin lb-grid lb-row lb-row-max-large lb-snap"> <div class="lb-col lb-tiny-24 lb-mid-12"> <div class="lb-mbox js-mbox" data-lb-comp="mbox" data-lb-comp-ignore="true" data-mbox="en_2up_product-left"> </div> </div> <div class="lb-col lb-tiny-24 lb-mid-12"> <div class="lb-mbox js-mbox" data-lb-comp="mbox" data-lb-comp-ignore="true" data-mbox="en_2up_product-right"> </div> </div> </div> <div class="lb-mbox js-mbox" 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