CINXE.COM

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href="https://support.reviews.io/en/articles/4174842-review-imports" class="headline-link c-mobile-link">How to Import Reviews</a></div></div><div class="col lg5 display-lg"></div></div></div><div class="col lg3"><div class="nav-ad-wrapper display-lg"><div class="g-stack-l full-width"><div class="overline display-lg">Latest Podcast<span class="lowercase"></span></div><a href="https://www.buzzsprout.com/1381345" target="_blank" class="nav-image-link g-stack-l w-inline-block"><img src="https://cdn.prod.website-files.com/642419dd2be643c50e400f66/645e08cd4cbd41d88156944a_223.jpg" loading="lazy" sizes="100vw" srcset="https://cdn.prod.website-files.com/642419dd2be643c50e400f66/645e08cd4cbd41d88156944a_223-p-500.jpg 500w, https://cdn.prod.website-files.com/642419dd2be643c50e400f66/645e08cd4cbd41d88156944a_223.jpg 600w" alt="" class="image corners-xl"/><div class="body-text-xs tc-neutrals-400">▶ Ep. 25 <br/>Why ugly ads perform better with Callum Devine from CB Social. </div></a></div></div></div></div></div></div><div class="spacer-50 hide-mobile"><div class="no-pad-right"></div></div></div></nav></div><a href="/front/pricingplans" class="nav-link w-nav-link">Pricing</a></div></div><div class="nav-buttons c-mobile-nav-button"><a href="https://dash.reviews.io/login" class="button tertiary size-s display-lg w-button">Log In</a><a href="/lets-chat" class="button ghost-dark size-m w-button">Book Demo</a></div></nav><div class="menu-button w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div></div><div class="section l"><div class="wrapper g-stack-3xl"><div class="row avc tac"><div class="col lg8 md6 mdl6 sm2 avc ahc"><div class="g-stack-l avc"><h2 class="headline">Terms & Conditions</h2><p class="body-text-m">These terms and conditions ("Agreement") applies to private individuals, businesses and organisations (each a "Customer") making use of the REVIEWS.io review service ("REVIEWS.io Review Collection Service"), including but not limited to Customers’ trial use of the REVIEWS.io Review Collection Service.<br/></p></div></div></div></div></div><div class="section"><div class="wrapper g-stack-3xl"><div class="row g-stack-3xl"><div class="col lg6 md6"><div class="g-stack-xl"><h1 class="headline s">Record & Replay Customer Visits</h1><p class="body-text-m">1. <strong>REVIEWS.io<br/>‍</strong>REVIEWS.io refers to the following companies in respect of activities in each of the following geographic locations: Feedback Group LLC in North America; REVIEWS.io PTY Limited in the Pacific Basin; REVIEWS.io 2020 GMBH in the European Union; and Liquid New Media Limited in the United Kingdom and elsewhere.<br/>‍<br/>‍<strong>2. ACCEPTANCE<br/>‍</strong>The terms of use listed below (hereafter simply referred to as the 'terms') govern the use of our services (hereafter simply referred to as services), including the contribution of review postings on the Reviews.io website (hereafter simply referred to as 'the website'). Under these 'terms' the words 'we', 'us' and 'our' refer to REVIEWS.io. If you do not wish to accept the terms you are not permitted to use the website or the services. By using either the website and/or services you have confirmed your agreement to these terms.<br/><br/>‍<strong>2.1 REGISTERED USER</strong><br/>To get access to, and make full use of, the services you must register as a user on the website. While registering, you must choose a password to use along with your email address when you log on to the website. The password is unique to your account and must not be shared or in any other way made available to others. We reserve the right to delete your account at any time without notice. As a registered user you have a non-assignable licence to view but not a licence to copy distribute or otherwise commercially exploit our content.<br/>‍<br/><strong>2.2 UNAUTHORISED ACCESS</strong><br/>For this reason, we do not allow direct competitors, including but not limited to Trustpilot, Yotpo, Feefo, Ekomi, Okendo or BazaarVoice, and/or their employees and/or agents access to our client dashboard. Access by or on behalf of competitors is therefore illegal and unauthorised. If we nevertheless find that access has been gained by a competitor or an employee or agent of a competitor we reserve the right to charge an access fee of $100,000 USD per calendar month for access. By signing up for a client account you are expressly agreeing to this term and that the access charge is reasonable in all the circumstances. To the extent that it is a liquidated damages sum you are agreeing as principal and on behalf of the relevant competitor that it is a genuine pre-estimate of loss and that it is therefore not void as a penalty.<br/>,x<br/><strong>2.3 CONTRIBUTIONS FROM REGISTERED USERS</strong><br/>You confirm that all material, information, reviews, comments and any other form of communication (hereafter all referred to under the term 'contributions') received from registered users via the website are to be regarded for all purposes as non-confidential, and will not entitle the reviewer to royalties or any form of compensation. You grant an exclusive royalty-free licence for the copyright term to REVIEWS.io to use, publish, edit display and exploit such content in all media for all purposes in all territories and waive such moral rights as you may have in connection with it.<br/><br/>Registered users are solely responsible for the content of the contributions they publish on the website. You agree that REVIEWS.io cannot be held responsible for any libellous comments or reviews that could be classed as defamatory . Those reviews are posted in real time without being censored or edited. REVIEWS.io is keen to ensure fairness and transparency and operates a timely reporting and review procedure to assist both those contributing and those reviewed in order to avoid libellous reviews.<br/><br/>The REVIEWS.io moderation system is described <a href="https://support.reviews.io/en/articles/4599130-managing-negative-reviews" target="_blank">here </a>and <a href="https://support.reviews.io/en/articles/9185010-verified-reviews-and-moderation-faqs" target="_blank">here</a> and we also operate a procedure for allowing reviews to be revised if an issue complained about has been rectified to the satisfaction of the reviewer <a href="https://support.reviews.io/en/" target="_blank">here</a><br/><br/>‍Registered users may not post contributions on the website which have:a) Sexist or racist characteristics or content, or which are condescending or likely to be offensive to certain people or groups;<br/>‍<br/>• Sexist or racist characteristics or content, or which are condescending or likely to be offensive to certain people or groups;content which is plagiaristic; <br/>• content the publication of which infringes the intellectual property rights of third parties;Unlawful purpose or content;<br/>• Libellous content;<br/>• Personal names or personal data including personal descriptions or contact details; and/or<br/>• a clear sales motive ,are an attempt to sell services or products or are an attempt to redirect traffic to another website by including a link.<br/>‍<br/>Contributors are in all cases responsible for the legality of the contribution. If a violation of 2.3. is found, the contribution will be deleted immediately. The offender may also be banned from writing future reviews or comments.<br/><br/>The registered users who are reviewer and reviewed in the case of any dispute agree to fully indemnify and hold harmless REVIEWS.io for any loss damage claims and/or expenses it may incur as a result of any claim made against REVIEWS.io as a consequence of any registered user’s violation or alleged violation of 2.3.<br/><br/>We reserve the right to delete contributions at any time and with no warning or explanation. 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If you enable a Third-Party Platform to integrate or otherwise operate in connection with our services, you authorise us to (i) access and exchange your content and data (including personally identifiable information) with the Third-Party Platform on your behalf and (ii) if required by the applicable Third-Party Platform, retain data for such time period and otherwise in accordance with the terms of the applicable Third-Party Platform, subject in each case to our Data Processing obligations.<br/><br/>If you are redirected to linked sites and content in connection with your use of any Third-Party Platform, We recommend that you carefully read and abide by the terms of use and privacy policies of such sites and content. Any opinions, advice, statements, content, services, offers or other information expressed or made available by any Third-Party Platform, are those of the respective author(s) or distributor(s) for which we can accept no responsibility.<br/>‍<br/><strong>3. 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