711 for TTY-Based Telecommunications Relay Service | Federal Communications Commission

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Service </span> </h1> </div> </div> </div> </div> </section> <main role="main" class="container"> <div class="row"> <div class="col-12 col-sm-12 col-md-12 main-content" > <div data-drupal-messages-fallback class="hidden"></div> <ul class="translations-block" role="list"> <li role="listitem"><a href="https://www.fcc.gov/consumers/guides/marque-711-para-el-servicio-de-retransmision-de-telecomunicaciones" class="link-class" lang="es">Español</a></li> <li role="listitem"><a href="https://www.fcc.gov/consumers/guides/tongsin-junggye-seobiseureul-wihan-711-jeonhwa-beonho" class="link-class" lang="ko">한국어</a></li> <li role="listitem"><a href="https://www.fcc.gov/consumers/guides/dian-xun-zhuan-jie-fu-wu-hao-ma-711" class="link-class" lang="zh-hant">繁體中文</a></li> <li role="listitem"><a href="https://www.fcc.gov/consumers/guides/711-para-sa-telecommunications-relay-service" class="link-class" lang="tl">Tagalog</a></li> <li role="listitem"><a href="https://www.fcc.gov/consumers/guides/711-cho-dich-vu-chuyen-tiep-vien-thong" class="link-class" lang="vi">Tiếng Việt</a></li> </ul> <article class="node guide guide--full"> <div> <div class="row"> <div class="col-md-12"> <div class="field-translated text-align-right"> <ul class="list-inline"> </ul> </div> <div class="page-body"> <div class="guide__body"> <p>TTY-based Telecommunications Relay Services permit persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities.</p> <p>To make using TRS as simple as possible, you can dial 711 to be automatically connected to a TRS communications assistant. It's fast, functional and free. Dialing 711, both voice and TTY-based TRS users can initiate a call from any telephone, anywhere in the United States, without having to remember and dial a ten-digit access number.</p> <p><strong>Dial 711 using private branch exchanges and VoIP</strong></p> <p>FCC rules require all telephone companies that operate private branch exchanges (PBXs) - a private telephone system within an organization - to implement three-digit 711 dialing for access to TRS. This includes wireline, wireless and payphone providers. PBX operators are required to modify their equipment to enable 711 dialing to ensure everyone has easy access to TRS.</p> <p>Callers from locations served by PBXs may be required to dial 9 or another prefix before entering the 711 code or placing an outside call.</p> <p>Providers of interconnected Voice over Internet Protocol (VoIP) service also must offer 711 dialing service.</p> <p><strong>911 calls</strong></p> <p>The Americans with Disabilities Act requires that people with disabilities who use TTYs or other devices have direct, equal access to emergency response services. In the event of an emergency, TTY users should call 911 directly and not make a TTY-based TRS call via 711. </p> <p><b>Other forms of TRS</b></p> <p>711 dialing access does not work for Video Relay Service (VRS), Internet Protocol Relay (IP Relay), or IP Captioned Telephone Service (IP CTS) calls, because such calls are initiated through the Internet. Individuals calling a VRS, IP Relay, or IP CTS user should call their party directly, and a communications assistant will be automatically connected to the call.</p> <p>711 dialing access also does not work for Captioned Telephone Service (CTS). Individuals calling a two-line CTS user should call their party directly. Individuals calling a one-line CTS user will need to dial a toll free CTS number before connecting to the user. </p> <p><strong>More information on TRS</strong></p> <p>For more information about the various types of TRS, see the FCC's consumer guide (<a href="https://www.fcc.gov/guides/telecommunications-relay-service-trs">www.fcc.gov/guides/telecommunications-relay-service-trs</a>) <a name="_Hlk20206883">or visit the website of our Disability Rights Office (</a><a href="https://www.fcc.gov/accessibility">www.fcc.gov/accessibility</a>).</p> <h4>Printable Version</h4> <p><a href="/sites/default/files/711_for_telecommunications_relay_service.pdf">711 for Telecommunications Relay Service</a> (pdf)</p> <p> </p> <script> { curl="https://consumercomplaints.fcc.gov/hc/en-us/articles/204231424-Accessibility-Complaint-Filing-Categories"; languages="English"; } </script> </div> </div> </div> </div> <div class="date_updated"> <div class='updated-date'> <div class="guide__field-date-updated-reviewed d-flex"> <div class="field__label fw-bold"> Date Last Updated/Reviewed<span class="field__label__suffix mr-1">:</span> </div> <div class="field__item"><time datetime="2022-01-13T12:00:00Z">Thursday, January 13, 2022</time> </div> </div> </div> </div> <div class="bureau-office pt-3"> <strong>Bureau/Office:</strong> <div class="guide__field-bureau-office-ref"> <div class="field__items"> <div class="field__item"><a href="/consumer-governmental-affairs" hreflang="und">Consumer and Governmental Affairs</a></div> </div> </div> </div> <div class="tags mt-2"> <div class="guide__field-tags"> <div class="field__label fw-bold"> Tags<span class="field__label__suffix mr-1">:</span> </div> <ul id="tags-list"> <li><a href="/tags/consumers" hreflang="und">Consumers</a> <li><a href="/tags/711-services" hreflang="und">711 services</a></li> <li><a href="/tags/disability-issues" hreflang="und">Disability Issues</a></li> </li> </ul> </div> </div> <div class="addToAny mt-3"> <span class="a2a_kit a2a_kit_size_32 addtoany_list" data-a2a-url="https://www.fcc.gov/consumers/guides/711-telecommunications-relay-service" data-a2a-title="711 for TTY-Based Telecommunications Relay Service "><a class="a2a_button_facebook"></a><a class="a2a_button_twitter"></a><a class="a2a_button_linkedin"></a><a class="a2a_button_pinterest"></a><a class="a2a_button_sms"></a><a class="a2a_button_facebook_messenger"></a><a class="a2a_button_email"></a><a class="a2a_button_copy_link"></a><a class="a2a_dd addtoany_share" href="https://www.addtoany.com/share#url=https%3A%2F%2Fwww.fcc.gov%2Fconsumers%2Fguides%2F711-telecommunications-relay-service&title=711%20for%20TTY-Based%20Telecommunications%20Relay%20Service%20"></a></span> </div> <div class="addToAny mt-3"> <div class="flex-container"> <div id="tilecol1" style="border-top: #ffcc44 7px solid;"> <p><span style="font-size: 14pt;"><strong>Alternate Format Requests</strong></span></p> <p style="line-height: 150%;"> <p>People with print disabilities may request braille, large print, or screen-reader friendly versions of this article via the email form at <a href="mailto:fcc504@fcc.gov?subject=Alternate Format Request https://www.fcc.gov/consumers/guides/711-telecommunications-relay-service&body=Please DO NOT edit the subject line of this email and DO NOT send this email if you are not requesting an alternate format.%0A%0AThank you for requesting the above named article in an alternate format for a person with a print disability. 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(Yes/No)%0AIf so, it will be emailed to you directly.%0A%0A">fcc504@fcc.gov</a>. <abbr title="Click the Audio Eye icon located near the bottom right of your screen."> For audio and other access, use the "Explore Accessibility Options" link.</abbr></p> </p> <p style="font-size: .5pt;"> </p> </div> <div id="tilecol2" style="border-top: #ffcc44 7px solid;"> <p><span style="font-size: 14pt"><strong>Consumer Help Center</strong></span></p> <p style="line-height: 150%;"> <p>Learn about consumer issues - visit the FCC's Consumer Help Center at <a href="/consumers">fcc.gov/consumers</a></p> <p><a style="font-size: 1px; line-height: 50%;"> </a></p> <a style="font-size: 1px; line-height: 50%;"> </a> </p> </div> <div id="tilecol3" style="border-top: #134b96 7px solid;"> <p> <span style="font-size: 14pt; color:black;"> <strong> File a Complaint with the FCC </strong> </span> </p> <p style="line-height: 150%;"><p><a class="complaint-button" href="https://consumercomplaints.fcc.gov/hc/en-us/" 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