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Frequently Asked Questions | Transportation Security Administration
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aria-controls="sidenav_sublist_mobile_3"></button> </div> <ul class="usa-sidenav__sublist" id="sidenav_sublist_mobile_3"> <li class="usa-sidenav__item"> <a href="/precheck/map" class="">Airports & Airlines</a> </li> <li class="usa-sidenav__item"> <a href="/precheck/schedule" class="">Schedule</a> </li> <li class="usa-sidenav__item"> <a href="/precheck/faq" class="">FAQ</a> </li> <li class="usa-sidenav__item"> <a href="https://ttp.cbp.dhs.gov/" class="">Trusted Traveler Programs</a> </li> </ul> </li> <li class="usa-sidenav__item"> <a href="/travel/passenger-volumes" class="">Passenger Volumes</a> </li> <li class="usa-sidenav__item"> <div class="usa-sidenav__parent-item usa-accordion"> <a href="/travel/travel-tips" class="">Travel Tips</a> <button class="usa-accordion__button usa-sidenav__button" title="Toggle submenu for 'Travel Tips'" aria-expanded="false" aria-controls="sidenav_sublist_mobile_5"></button> </div> <ul class="usa-sidenav__sublist" id="sidenav_sublist_mobile_5"> <li 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</style> </div> </div> </div> <div id="block-tsa-gov-pagetitle" class="block"> <h1 class="font-heading-xl"> Frequently Asked Questions </h1> </div> <div id="block-mainpagecontent" class="block"> <div class="flexible-layout"> <div class="col-md-12"> <div class=""> <div class=""> <div class="block-region-column-1"> <div class="block travel-faq-top"> <div class="view-mode-full ds-1col clearfix"> <div> <article about="/node/1383" class="node node--type-front-page-blocks node--view-mode-default"> <h2> <a href="/node/1383" rel="bookmark"><span class="field field--name-title field--type-string field--label-hidden">Frequently Asked Questions</span> </a> </h2> <div class="node__content"> <div class="text-long"><p>Click below for responses to frequently asked questions. <a href="/contact/customer-service">Contact TSA</a> for additional information.</p> <div id="disclaimer" style="margin-top: -10px;"> <div id="disclaimer" style="margin-top: -10px;"> <div class="disclaimer-icon" style="padding-right: 5px;"> </div> <p><em>For information on REAL ID, please visit <a href="https://www.dhs.gov/real-id-public-faqs">DHS frequently asked questions</a>.</em></p> </div> </div> <div class="tsa-disclaimer"> <div class="disclaimer-icon"> </div> <p><a href="/sites/default/files/tsa_precheck_for_twic_hme-faqs.pdf"><em>TSA PreCheck® for HME and TWIC® Information.</em></a></p> </div> </div> </div> </article> </div> </div> </div> <div class="block views-element-container travel-faq-search"> <div><div class="view view-faq-search-for-all view-id-faq_search_for_all view-display-id-block_1 js-view-dom-id-196cdbb7a38d60009a1add5cefeca9563f84a610c354ca9fcf987983b1cdeaa0"> <div class="view-filters"> <form class="views-exposed-form" data-drupal-selector="views-exposed-form-faq-search-for-all-block-1" action="/travel/frequently-asked-questions" method="get" id="views-exposed-form-faq-search-for-all-block-1" accept-charset="UTF-8"> <div class="form--inline clearfix"> <div class="js-form-item form-item js-form-type-textfield form-item-search js-form-item-search form-no-label"> <input data-drupal-selector="edit-search" type="text" id="edit-search" name="search" value="" size="30" maxlength="128" class="form-text usa-input" title="Search" /> </div> <input data-drupal-selector="edit-page" type="hidden" name="page" value="0" class="usa-input" title="Page" /> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><input data-drupal-selector="edit-submit-faq-search-for-all" type="submit" id="edit-submit-faq-search-for-all" value="Search" class="button js-form-submit form-submit usa-button" /> </div> </div> </form> </div> <div class="view-empty"> </div> </div> </div> </div> <div class="block views-element-container"> <div><div class="view view-faq-travel-1-top view-id-faq_travel_1_top view-display-id-block_1 js-view-dom-id-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"> <div class="view-content"> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="General Screening"> </span>General Screening</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L20195" href="/node/20195" hreflang="en">What is the policy on powders? Are they allowed?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Starting June 30, 2018, if you are traveling from an international last-point-of-departure to the U.S., powder-based substances in carry-on baggage greater than 350mL or 12 oz. may require additional screening at the central checkpoint. Powder-like substances over 12 oz. or 350mL in carry-on that cannot be resolved at the central checkpoint will not be allowed onto the cabin of the aircraft and will be disposed of. </p> <p>For your convenience, place powders in your checked bag.</p> <p>The measures have already been implemented at U.S. airports nationwide to identify and prevent potentially dangerous items from being brought aboard the aircraft. There are no changes to what is allowed in carry-on baggage at U.S. airport checkpoints.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2824" href="/node/2824" hreflang="en">Can I film and take photos at a security checkpoint?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA does not prohibit photographing, videotaping or filming at security checkpoints, as long as the screening process is not interfered with or sensitive information is not revealed.</p> <p>Interference with screening includes but is not limited to holding a recording device up to the face of a TSA officer so that the officer is unable to see or move, refusing to assume the proper stance during screening, blocking the movement of others through the checkpoint or refusing to submit a recording device for screening.</p> <p>Additionally, you may not film or take pictures of equipment monitors that are shielded from public view.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L1385" href="/node/1385" hreflang="en">Can I take my pet through the security checkpoint?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Please remove your pet from the carrying case and place the case through the X-ray machine. You should maintain control of your pet with a leash and remember to remove the leash when carrying your pet through the metal detector. Animal carriers will undergo a visual and/or physical inspection.</p> <p>Contact the airline to determine your airline's policy on traveling with pets before arriving at the airport.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2486" href="/node/2486" hreflang="en">How early should I arrive to the airport prior to my flights departure?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You are encouraged to contact your airline as times may vary depending on the airport and date of travel. In general, please allow time for parking/shuttle transportation, airline check-in, obtaining a boarding pass and going through the security screening process, which includes screening of your carry-on bag.</p> <p>You may check how busy the airport is likely to be on your specific day and time of travel based on historical data by downloading the <a href="/mobile">MyTSA app</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L1382" href="/node/1382" hreflang="en">I forgot my identification; can I still proceed through security screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>In the event you arrive at the airport without acceptable identification (whether lost, stolen, or otherwise), you may still be allowed to fly. By providing additional information, TSA has other ways to confirm your identity so you can reach your flight.</p> <p>If your identity cannot be verified, you will not be allowed to enter the screening checkpoint.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L1381" href="/node/1381" hreflang="en">May I keep head coverings and other religious, cultural or ceremonial items on during screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Persons wearing head coverings, loose fitting or bulky garments may undergo additional security screening, which may include a pat-down. A pat-down will be conducted by a TSA officer of the same gender. If an alarm cannot be resolved through a pat-down, you may ask to remove the head covering in a private screening area.</p> <p>Religious knives, swords and other objects are not permitted through the security checkpoint and must be packed in checked baggage.</p> <p>Inform the TSA officer if you have religious, cultural or ceremonial items that require special handling.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L1946" href="/node/1946" hreflang="en">Should I remove my body piercing?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Certain metal body piercings may cause the machines to alarm and a pat-down may be required. If additional screening is required, you may be asked to remove your body piercing in private as an alternative to the pat-down.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L1380" href="/node/1380" hreflang="en">What are the screening procedures for transgender persons?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Transgender persons will be screened as he or she presents at the security checkpoint. The advanced imaging technology used to screen passengers has software that looks at the anatomy of men and women differently. If there is an alarm, TSA officers are trained to clear the alarm, not the individual. This process ensures every individual is screened effectively according to procedures prior to entering the secured area of an airport. You may request private screening or to speak with a supervisor at any time during the screening process</p> <p><a href="/travel/passenger-support/civil-rights">Please contact our Office of Civil Rights and Liberties for more information</a>.</p> <p>Learn more about the screening process and travel tips for <a href="/transgender-passengers">transgender passengers</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L1461" href="/node/1461" hreflang="en">What are the size restrictions for carry-on bags?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Size dimensions of carry-on baggage allowed in the cabin of the aircraft vary by airline. Contact your airline to ensure what can fit in the overhead bin or under the seat in front of you.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L1384" href="/node/1384" hreflang="en">What steps are taken to screen musical instruments?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Musical instruments must undergo screening when transported as carry-on or in checked baggage. Musical instruments transported as carry-on require a physical inspection at the security checkpoint. Inform the TSA officer if your instrument requires special care and handling. You may pack brass instruments in your checked or carry-on baggage.</p> <p>Check with your airline prior to your flight to ensure your instrument meets the aircraft size requirements.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L15498" href="/node/15498" hreflang="en">Will children receive a pat-down screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA officers will consult parents or the traveling guardian about the best way to relieve any concerns during the screening of a child and to resolve any alarms during screening. TSA has modified screening procedures for children 12 and under that reduce the likelihood of pat-down screening. <a href="/travel/special-procedures/traveling-children">Read about the screening process if you are traveling with children</a>.</p> <p>For travelers 13 years and older, TSA’s <a href="/travel/security-screening">standard screening procedures apply</a>.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Advanced Imaging Technology"> </span>Advanced Imaging Technology</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2150" href="/node/2150" hreflang="en">How does the imaging technology screening process work?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You will be asked to remove all items from your pockets (including non-metallic items) and walk into the imaging portal. Once inside, you are required to stand in position and remain still for a few seconds while the technology creates an image in real time. You will then exit the opposite side of the portal and collect your belongings. The entire process takes a matter of seconds.</p> <p>Millimeter wave imaging technology uses harmless electromagnetic waves to detect potential threats, which are highlighted on a generic outline of a person appearing on a monitor attached to the unit. If there isn’t an alarm, an “OK” appears on the screen with no outline.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2151" href="/node/2151" hreflang="en">Is imaging technology safe?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Advanced imaging technology is safe and meets national health and safety standards. In fact, the energy emitted by millimeter wave technology is 1000 times less than the international limits and guidelines.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2153" href="/node/2153" hreflang="en">Is screening by imaging technology optional?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Generally, passengers undergoing screening will have the opportunity to decline AIT screening in favor of physical screening. However, some passengers will be required to undergo AIT screening if their boarding pass indicates that they have been selected for enhanced screening, in accordance with TSA regulations, prior to their arrival at the security checkpoint. This will occur in a very limited number of circumstances. The vast majority of passengers will not be affected.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2149" href="/node/2149" hreflang="en">What is advanced imaging technology?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Advanced imaging technology safely screens passengers without physical contact for both metallic and non-metallic threats, including weapons and explosives, which may be concealed under a passenger’s clothing.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2152" href="/node/2152" hreflang="en">What is done to protect my privacy during screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA has implemented strict measures to protect passenger privacy, which is ensured through the anonymity of the image. Automated target recognition software detects any metallic and non-metallic threats concealed under clothing by displaying a generic outline of a person on a monitor attached to the advanced imaging technology unit highlighting any areas that may require additional screening. The generic outline of a person will be identical for all passengers. If there isn’t an alarm, an “OK” appears on the screen with no outline.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Disabilities and Medical Conditions"> </span>Disabilities and Medical Conditions</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2760" href="/node/2760" hreflang="en">Am I allowed to carry my CPAP machine onboard the plane, do I have to remove it from my carry-on?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>A nebulizer, CPAP, BiPAP and APAP must be removed from its carrying case and undergo X-ray screening. Facemasks and tubing may remain in the case. You may provide a clear plastic bag to place the device through the X-ray.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L107865" href="/node/107865" hreflang="en">Face Masks</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA has made provisions for those that cannot safely wear a mask. Travelers under the age of 2 years old, those with a disability who cannot wear a mask, or cannot safely wear a mask for reasons related to a disability as defined by the Americans with Disabilities Act, and those for whom a mask would create a risk to workplace health, safety, or job duty as determined by relevant workplace safety guidelines or federal regulations are exempt from the face mask requirement.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2759" href="/node/2759" hreflang="en">I am traveling with medication, are there any requirements I should be aware of?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>All passenger items must undergo security screening. It is recommended that medication be clearly labeled to facilitate the screening process.</p> <p>You may bring medically necessary liquids, medications and creams in excess of 3.4 ounces or 100 milliliters in your carry-on bag. Remove them from your carry-on bag to be screened separately from the rest of your belongings.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2761" href="/node/2761" hreflang="en">I have a service animal, what type of screening should I expect?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You and your service dog/animal will be screened by a walk-through metal detector. You may walk through together or you may lead the animal through separately on a leash.</p> <p>If you opt not to be screened by the Advanced Imaging Technology (AIT), or a walk-through metal detector (WTMD), you will undergo a pat-down.</p> <p>If the metal detector alarms, you and your service dog/animal will undergo additional screening, including a pat-down.</p> <p>During the additional screening, do not make contact with the dog/animal (other than holding the leash) until a TSA officer has completed inspection of your dog/animal. TSA will not separate you from your service animal. If you have concerns about your screening, you can ask to speak with a supervisor or passenger support specialist at any point during the process.</p> <p>Service dog/animal collars, harnesses, leashes, backpacks, vests and other items are subject to security screening. Items that are necessary to maintain control of the service dog/animal or indicate that the service dog/animal is on duty do not require removal to be screened.</p> <p>If you need to relieve your service dog and must exit the security checkpoint, you and the service dog will need to go through the screening process again. You may request to move to the front of the line upon your return.</p> <p><a href="/travel/special-procedures">Medication</a> for service animals must go through X-ray or inspection screening. Please separate medications and inform the TSA officer that you carry these items for your service dog.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L11027" href="/node/11027" hreflang="en">I have an ostomy pouch, do I have to remove it for screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You can be screened without having to empty or expose the ostomy pouch during Advanced Imaging Technology (AIT), a walk-through metal detector (WTMD), or a pat-down screening. Please inform a TSA officer that you have an ostomy pouch before you enter the screening area. The ostomy pouch is subject to additional screening and may require you to conduct a self pat-down of the pouch outside of your clothing, followed by a test of your hands for any trace of explosives. You may also undergo a standard pat-down of areas that will not include the ostomy pouch.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L109148" href="/node/109148" hreflang="en">I need special assistance during screening, whom can I contact before arriving to the airport?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.</p><p>Contact us 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. You may call <a href="tel:+18557872227">(855) 787-2227</a> or <a href="/contact/contact-forms">submit an online form</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2762" href="/node/2762" hreflang="en">What are the procedures if I have an internal or external medical device, such as a pacemaker or metal implant?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Advanced Imaging Technology (AIT) can facilitate your screening and reduces the likelihood of a pat-down. Inform the TSA officer that you have an artificial knee, hip, other metal implant or a pacemaker, defibrillator or other internal medical device. You should not be screened by a walk-through metal detector if you have an internal medical device such as a pacemaker. Consult with your physician prior to flying.</p> <p>If you choose to not be screened through the Advanced Imaging Technology (AIT), or a walk-through metal detector (WTMD), you will undergo a pat-down screening.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Lost or Damaged Item"> </span>Lost or Damaged Item</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L16984" href="/node/16984" hreflang="en">Does TSA gain any profit from any lost or abandoned items?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Money from the sale of all lost and found items goes to the U.S. Department of the Treasury and into a general fund used to pay towards the U.S. national debt.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2770" href="/node/2770" hreflang="en">How do I file a claim for a missing or damaged item?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may <a href="/travel/passenger-support/claims">file a claim</a> if you are injured or your property is lost or damaged during the screening process. Screening at certain airports is performed by private companies and not TSA.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L16994" href="/node/16994" hreflang="en">How do I pick up my item from lost and found?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>To retrieve the item, you must be able to describe the item, when it was lost, the color of the item, or any information identifying the item, to ensure it is reunited with its rightful owner. </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2769" href="/node/2769" hreflang="en">How do I recover a lost item left at the airport?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Contact <a href="/contact/lost-and-found">lost and found</a> to locate items left at the security checkpoint. For items left elsewhere in the airport, please contact the airport authority.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L17004" href="/node/17004" hreflang="en">How many lost and found items are found by TSA annually?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA estimates that approximately 90,000 to 100,000 items are left behind at checkpoints each month. </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L16983" href="/node/16983" hreflang="en">What happens if an ID is left behind at a checkpoint?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA works with the airport to reunite passengers with all lost or unclaimed personal property, including personal identification items such as drivers’ licenses and passports, left behind at a checkpoint. If the ID is not claimed within 30 days, it is destroyed. </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L16998" href="/node/16998" hreflang="en">What happens to guns/weapons found in carry-on bags left behind?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>All weapons detected in carry-on bags are turned over to local law enforcement authorities.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L16977" href="/node/16977" hreflang="en">What happens to items left at security checkpoints? Is there a process?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA makes every effort to reunite passengers with items left behind at the airport checkpoint. Lost and found items retained by TSA for a minimum of thirty (30) days, and if not claimed, are either destroyed, turned over to a state agency for surplus property, or sold by TSA as excess property. The state may dispose of the items through sales, destruction, donations or charities. The state keeps any money from sales, not TSA. At a number of locations, lost and found items are turned over to the airport at the end of each day.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L16988" href="/node/16988" hreflang="en">What happens to lost items that contain personal information?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Unclaimed electronics will have its memory removed and destroyed (e.g. laptop hard drive) or be destroyed completely (e.g. items with non-removable memory) to protect personal data after the 30-day holding period.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2771" href="/node/2771" hreflang="en">What information should I provide on the claim?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Provide as much detail as possible including receipts, appraisals and flight information to avoid delays. Contact your airline for lost or missing baggage.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2772" href="/node/2772" hreflang="en">What is the status of my claim?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Please allow up to six months to fully investigate your claim. Claims that require investigation by law enforcement require additional processing time.</p> <p>All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. You can <a href="https://apps.tsa.dhs.gov/cmsstatus/">check the status</a> of your claim at any time.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Pat-down Screening"> </span>Pat-down Screening</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2146" href="/node/2146" hreflang="en">What can I do to prevent an alarm?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>To reduce the likelihood of an alarm that results in pat-down screening, remember to remove all items from your pockets before you go through screening. You should avoid wearing clothes, shoes and jewelry with a high metal content.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2147" href="/node/2147" hreflang="en">What can I expect during pat-down screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>At any time during the screening process, you may request private screening and have a witness of your choice present. The screening is conducted by a TSA officer of the same gender. The officer will explain the pat-down process before and during the screening. Since pat-down screening is conducted to determine whether prohibited items are concealed under clothing, sufficient pressure must be applied in order to ensure detection. You should inform the officer if you have a medical condition or any areas that are painful when touched.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2145" href="/node/2145" hreflang="en">Why would I receive pat-down screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Pat-down screening is used to resolve alarms; provide an alternate to metal detectors and imaging technology; and as an unpredictable security measure.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2148" href="/node/2148" hreflang="en">Will children receive pat-down screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA officers will work with parents to resolve any alarms at the checkpoint. TSA has modified screening procedures for children 12 and under that reduce the likelihood of pat-down screening.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Permitted and Prohibited Items"> </span>Permitted and Prohibited Items</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2766" href="/node/2766" hreflang="en">How do I retrieve a prohibited item that was removed from my baggage?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>There are no provisions for returning prohibited items removed from checked baggage. Passengers should contact their airline with further questions about possible hazardous materials.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2768" href="/node/2768" hreflang="en">Is Breast Milk, Formula and Juice exempt from the 3-1-1 liquids rule?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Formula, breast milk, juice in quantities greater than 3.4 ounces or 100 milliliters are allowed in carry-on baggage and do not need to fit within a quart-sized bag. Remove these items from your carry-on bag to be screened separately from the rest of your belongings. You do not need to travel with your child to bring breast milk. Breast milk and formula are considered medically necessary liquids. This also applies to breast milk pumping equipment (regardless of presence of breast milk).</p> <p>Ice packs, freezer packs, frozen gel packs and other accessories required to cool formula, breast milk and juice - regardless of the presence of breast milk - are allowed in carry-on. If these accessories are partially frozen or slushy, they are subject to the same screening as described above. You may also bring gel or liquid-filled teethers, canned, jarred and processed baby food in carry-on baggage. These items may be subject to additional screening.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2767" href="/node/2767" hreflang="en">Liquids, Aerosols, and Gels Rule</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Each passenger may carry liquids, gels and aerosols in travel-size containers that are 3.4 ounces or100 milliliters. Each passenger is limited to one quart-size bag of liquids, gels and aerosols. Common travel items that must comply with the <a href="/travel/security-screening/liquids-rule">3-1-1 liquids rule</a> include toothpaste, shampoo, conditioner, mouthwash and lotion.</p><p><img src="/sites/default/files/liquidsrule_example-outlined.svg" alt="3-1-1 " width="627" height="605" loading="lazy"></p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2764" href="/node/2764" hreflang="en">May I pack food in my carry-on or checked bag?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes, you may pack food in your carry-on or checked bag, but remember all food must undergo x-ray screening. Foods that are liquids, gels, or aerosols must comply with the <a href="/travel/security-screening/liquids-rule">3-1-1 liquids rule</a>. TSA officers make the final decision on whether certain items are permitted into the secured areas of the airport.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-fa4b807041e6c73eaeb9169761fa19dddae04c5dbb7720fed1835c5892317926"><span class="field-content"><a id="L2765" href="/node/2765" hreflang="en">What happens if TSA determines I am traveling with an item that is deemed hazardous material?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If hazardous materials are found in a passenger’s checked baggage, those items are brought to the attention of the airline with which the passenger is booked. Once the airline determines whether the item is permitted or prohibited, TSA officers accept the airline’s determination.</p></div></div> </div> </details> </div> </div> </div> </div> </div> <div class="block views-element-container"> <h2 class="font-heading-lg"> TSA PreCheck® </h2> <div><div class="view view-faq-travel-2-precheck view-id-faq_travel_2_precheck view-display-id-block_1 js-view-dom-id-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"> <div class="view-content"> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Applying for TSA PreCheck®"> </span>Applying for TSA PreCheck®</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109026" href="/node/109026" hreflang="en">Can I apply for TSA PreCheck® with a non-binary gender and gender non-conforming identity document on the TSA PreCheck application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Individuals who apply for TSA PreCheck®, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TSA PreCheck®.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10800" href="/node/10800" hreflang="en">Can I be disqualified/suspended from TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes. If you commit certain violations of federal security regulations, such as assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft, interference with security operations, access control violations, providing false or fraudulent documents, making a bomb threat, or bringing a firearm, explosive, or other prohibited item to an airport or onboard an aircraft, you are denied expedited screening for a period of time. The duration of disqualification from participation in TSA PreCheck® is related to the seriousness of the violation and/or a repeated history of regulatory violations. Membership suspension can last up to five years for a first time offense or be permanent for egregious incidents or repeat offenses.</p> <p>TSA PreCheck® enrollees undergo recurrent criminal history vetting as a condition of their TSA PreCheck® enrollment. Temporary suspensions may occur as a result of recurrent vetting. Resolution typically takes less than 30 days, but can take up to 90 days. TSA PreCheck® enrollees found to have committed a disqualifying offense may have their TSA PreCheck® enrollment temporarily suspended or permanently disqualified, depending on the severity of the offense.</p> <p>If you are unclear why you are not receiving the TSA PreCheck® indicator on your boarding pass, first check that your membership has not expired by looking up your KTN (Known Traveler Number) <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/ktn-lookup">here</a>.</p> <p>If your KTN is still active, confirm with your airline that your KTN, name, and date of birth are accurate. </p> <p>If you still do not have a TSA PreCheck® indicator on your boarding pass, or if you have questions concerning your TSA PreCheck® status, we're here to assist you. You can reach out to us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting <a href="sms:275872?&body=Travel">"Travel" to AskTSA (275-872</a>). You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or <a href="/contact/contact-forms">fill out an online form.</a> If you've received a notice of violation, please reach out to your assigned case agent</p> <p>Please note: TSA uses unpredictable security measures, both seen and unseen, throughout the airport. All travelers will be screened, and no individual is guaranteed expedited screening.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L113155" href="/node/113155" hreflang="en">Do children need to apply for TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>It depends on their age and whether they are traveling with a parent or guardian who has enrolled in TSA PreCheck:</p> <ul> <li>Children 12 and under may accompany an enrolled parent or guardian in the TSA PreCheck lanes without restriction.</li> <li>Children 13-17 may access the TSA PreCheck lanes if they have a TSA PreCheck logo on their boarding pass. To be eligible to receive the TSA PreCheck logo on their boarding pass, the passenger between the ages of 13 and 17 must be on the same airline reservation with a TSA PreCheck-eligible parent or guardian. However, they will not have access to TSA PreCheck lanes if they are on a separate reservation from their parent or guardian or if the TSA PreCheck logo is not included on their boarding pass. In these cases, they must go through standard security screening.</li> <li>Any child traveling alone routinely may want to enroll in the program.</li> </ul> <p>Please note, adults using gate passes to accompany children traveling alone will be directed to standard screening as gate passes are excluded from TSA PreCheck benefits. This applies even if the gate pass holder has enrolled in TSA PreCheck. The adult will not be permitted to join the child in the TSA PreCheck lane.</p> <p>Please note, no individual is guaranteed expedited screening because TSA uses unpredictable security measures, both seen and unseen, throughout the airport. All travelers will be screened, and no individual is guaranteed expedited screening.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109027" href="/node/109027" hreflang="en">Do I need to include aliases, birth or former name(s) no longer used when applying for TSA PreCheck?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes, TSA requires all names used, current and past. You do not need to provide documents that prove you have previously used another name or alias. The name provided on the TSA PreCheck® application must be the name used when making your airline travel reservations. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. </p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109025" href="/node/109025" hreflang="en">Does the gender on my identification documents need to be updated before I can update the gender on my TSA PreCheck application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, the gender on your identification documents does not need to match the gender you select on your TSA PreCheck Application.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109436" href="/node/109436" hreflang="en">Does the gender on your airline reservation, your identity document, and your TSA PreCheck® application need to match?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. You will receive TSA PreCheck® screening even if your current gender differs from the gender you provided when you enrolled in TSA PreCheck®, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. </p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10794" href="/node/10794" hreflang="en">Does the name on my airline reservation have to match the name on my application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes. The name submitted on your airline reservation must be an exact match to the name you provided on your application. If you use a frequent flyer account or online travel profile, ensure that your name is properly saved. If you included your middle name in your TSA PreCheck application, you must add it when booking your airline reservation.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L13761" href="/node/13761" hreflang="en">Does TSA provide any discounts, promotions or reimbursement assistance to cover the TSA PreCheck® application fee?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>While TSA does not offer any assistance with application fee costs, several credit cards and loyalty programs do. Click <a href="/precheck/credit-cards-offer">here</a> to see what programs participate.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109022" href="/node/109022" hreflang="en">During the TSA PreCheck® application process, am I required to select the gender that matches the gender on my supporting identity documentation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, you can select any gender option on the TSA PreCheck® application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). You can self-select Male, Female, or Another Gender as your gender.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10128" href="/node/10128" hreflang="en">How can I find an enrollment center?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p><a href="/precheck/enrollment-centers">Find all active TSA PreCheck® enrollment provider locations</a> by entering a zip code in the search box.</p> <p><a href="https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/enrollment-centers">Find an enrollment center for Global Entry, NEXUS, or SENTRI</a> by first selecting the state where you wish to visit an enrollment center.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1433" href="/node/1433" hreflang="en">How do I apply for TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Visit <a href="/precheck">tsa.gov/precheck</a> to select the enrollment provider that best meets your needs and has an enrollment location near you. You can pre-enroll online and make an appointment for the in-person process, or walk-in to an enrollment center without an appointment.</p> <p>The online application takes five minutes to complete with the in-person visit taking 10 minutes. During the in-person process, the enrollment provider will collect your biometric data (fingerprints, photo), verify identity documents, and collect payment.</p> <p>Any website that claims to allow consumers to register for TSA PreCheck that does not end in “.gov” is not an official TSA PreCheck website. Consumers who are applying for TSA PreCheck for the first time cannot pay the application fee online, they must complete their application and pay in-person at a TSA enrollment center. First time applicants are not asked to provide payment information online. </p> <p>Before you apply, we recommend that you review the various DHS trusted traveler programs: TSA PreCheck® Application Program, Global Entry, NEXUS, or SENTRI, to ensure you meet the eligibility requirements and <a href="https://ttp.cbp.dhs.gov">determine the best program</a> for you. If you travel internationally four or more times a year, consider enrolling in Global Entry. If you take less than four international trips a year, TSA PreCheck is a great choice for domestic travelers.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109434" href="/node/109434" hreflang="en">How do I change the gender I provided to TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you are a member of the TSA PreCheck® Application Program, you may request a gender data update through the enrollment provider you initially applied with. Click <a href="/sites/default/files/contact-your-tsa-precheck-enrollment-provider.pdf">here</a> to find contact details for all enrollment providers or to look up your enrollment provider. Please note, updating your gender is not required to receive TSA PreCheck® screening. You are eligible to receive TSA PreCheck® screening even if your current gender differs from the gender you provided when you enrolled in TSA PreCheck®, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107897" href="/node/107897" hreflang="en">How do I know when I'm approved for TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Most applicants receive their Known Traveler Number (KTN) in 3-5 days, though some applications can take up to 60 days. Applicants can receive updates on their enrollment application status by email, phone, text or by checking online through the enrollment provider they applied with. If you've forgotten who you enrolled through, click <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/ktn-lookup">here</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L16302" href="/node/16302" hreflang="en">How does TSA protect my personal data when I apply for TSA PreCheck, and how can I ensure TSA PreCheck providers do not sell it to a third party?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA has strict requirements and protects all applicants’ data. No applicant information can be used for any purpose other than TSA PreCheck enrollment and vetting without the prior consent of the applicant. Please note, you can opt-in or opt-out to receive marketing promotions / communications at any time through your enrollment provider. TSA also protects your data by ensuring it is encrypted, stored and transmitted securely using methods that protect the information from unauthorized retrieval or use.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2217" href="/node/2217" hreflang="en">How should I fill out my name on my application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. The name provided must be the name used when making your airline travel reservations.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2831" href="/node/2831" hreflang="en">How was the application fee determined?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the TSA PreCheck® Application Program. For in-depth information on the TSA component of the fee, please see the <a href="/sites/default/files/fee-development-report.pdf">TSA PreCheck® Application Program TSA Component Fee Development Report</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1437" href="/node/1437" hreflang="en">How will I know that I can access TSA PreCheck® screening lanes?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Participating airlines display a TSA PreCheck® indicator directly on your boarding pass if you are eligible for TSA PreCheck based on your provided Known Traveler Number (KTN). Please ensure you add your KTN to your airline reservation while booking the reservation. If you do not have a valid boarding pass with a TSA PreCheck indicator on it, you cannot access the TSA PreCheck lane. If you believe you should have the TSA PreCheck indicator on your boarding pass but did not receive it, we're here to assist you. You can reach out to us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting <a href="sms:275872?&body=Travel">"Travel" to AskTSA (275-872</a>). You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or <a href="/contact/contact-forms">fill out an online form.</a></p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L108007" href="/node/108007" hreflang="en">I think I may have fraudulently enrolled in TSA PreCheck®, what do I do? Can I get a refund?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission’s website, <a href="https://reportfraud.ftc.gov/#/">ReportFraud.ftc.gov</a>. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Please note, TSA will not issue a reimbursement to applicants who attempt to enroll in TSA PreCheck® through a fraudulent website.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109023" href="/node/109023" hreflang="en">Is medical certification required to change gender option for TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. Medical certification is not required to change the gender options on your TSA PreCheck® application. If you are a member of the TSA PreCheck® Application Program, you may request a gender data update through the enrollment provider you initially applied with. Click <a href="/sites/default/files/contact-your-tsa-precheck-enrollment-provider.pdf">here</a> to find contact details for all enrollment providers or to look up your enrollment provider. Please note, updating your gender is not required to receive TSA PreCheck® screening. You are eligible to receive TSA PreCheck® screening even if your current gender differs from the gender you provided when you enrolled in TSA PreCheck®, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L127088" href="/node/127088" hreflang="en">My name contains a special character such as a hyphen (-) or an apostrophe (’), how do I fill my name when booking an airline reservation as a TSA PreCheck member?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The name provided on your TSA PreCheck application and the identification and proof of citizenship/immigration documents provided at enrollment must be the exact name used when making your airline travel reservations. If your name includes a hyphen (e.g. Billings-Smith) or an apostrophe (e.g. O’Sullivan), please ensure to fill your first, middle and last name in the appropriate boxes when completing the airline reservation (e.g. Amelia Louise O’Sullivan).</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2421" href="/node/2421" hreflang="en">My personal information has changed. How do I update my information so that I can continue to receive TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you are a member of the TSA PreCheck® Application Program, please contact the enrollment provider you applied with. Click <a href="/sites/default/files/contact-your-tsa-precheck-enrollment-provider.pdf">here</a> for the enrollment provider contact information to make changes to your name, address, or other information contained in your records. You will be provided information regarding documentation needed to process the change.</p> <p>If you change your name and do not update your TSA PreCheck membership to match the new details, you will not be able to use your TSA PreCheck benefits when traveling until the name change process is completed.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10055" href="/node/10055" hreflang="en">What are the accepted payment methods for the application fee?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>When enrolling, be sure to check with your specific enrollment provider for all accepted payment methods. Several <a href="/precheck/credit-cards-offer">credit cards</a> offer assistance with enrollment costs.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L22108" href="/node/22108" hreflang="en">What documentation do I need to provide when applying for TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Click <a href="/precheck/required-Identification">here</a> to learn more about what documents you are required to bring when applying for TSA PreCheck®.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109024" href="/node/109024" hreflang="en">What does it mean that I can self-select my preferred gender during the TSA PreCheck application process?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You can select the gender on your TSA PreCheck® application that is most appropriate for you – Male, Female, or Another Gender. TSA will not require supporting documentation regarding your selection of gender. Medical certification or a physician’s letter is not required when enrolling with a gender that does not match the gender on your identification documents.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L109029" href="/node/109029" hreflang="en">What if my identification document has an “X” or another gender identity marker?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The gender on your identification document does not have to match the gender you select on your TSA PreCheck® application. You can select Male, Female, or Another Gender as your gender when applying for TSA PreCheck®.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L14282" href="/node/14282" hreflang="en">Who can apply for TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The TSA PreCheck® Application Program is only open to U.S. citizens, U.S. nationals and lawful permanent residents. Applicants may be ineligible due to incomplete or false application information, certain violations of federal security regulations,<span><span><span> </span></span></span> or <a href="/disqualifying-offenses-factors">disqualifying criminal offenses and factors</a>.</p> <p>Global Entry, NEXUS, and SENTRI allow some foreign citizens to apply. You can find more information on <a href="https://ttp.dhs.gov">all programs here</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107899" href="/node/107899" hreflang="en">Will I need to obtain a REAL ID to travel if I have TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>All travelers, including TSA PreCheck® enrollees, must have a REAL ID or other acceptable form of identification (e.g., passport) in order to fly once TSA is enforcing the REAL ID requirement at airports.</p> <p>To obtain a REAL ID, contact your state’s driver’s licensing agency.</p> <p>Learn more about REAL ID by reviewing <a href="https://www.dhs.gov/real-id-public-faqs">REAL ID FAQs</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2023" href="/node/2023" hreflang="en">Will I receive an ID card or other credential to use TSA PreCheck® lanes?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, there is no TSA PreCheck card. Travelers should enter their Known Traveler Number in their airline reservation to receive a TSA PreCheck® indicator on their boarding pass.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Experiencing TSA PreCheck® at the Airport"> </span>Experiencing TSA PreCheck® at the Airport</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2904" href="/node/2904" hreflang="en">Can I access the TSA PreCheck® lane by showing my Global Entry, NEXUS, or SENTRI card or TSA PreCheck® approval notification?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. To receive TSA PreCheck®, you must include your Known Traveler Number (your CBP PASSID for Global Entry, NEXUS, or SENTRI members) in the appropriate field of your airline reservation, and the TSA PreCheck® indicator must be displayed on the boarding pass to access the lanes.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1436" href="/node/1436" hreflang="en">Can I use TSA PreCheck® when flying from a U.S. airport to a foreign country?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes. TSA PreCheck® is available when you depart from a U.S. airport to a foreign country, and for domestic, connecting flights after you return to the United States. If you travel internationally four or more times a year, consider enrolling in Global Entry instead of TSA PreCheck®. With Global Entry you’ll receive expedited customs processing when entering the United States, and you’ll receive TSA PreCheck® when flying from U.S. airports. <a href="https://ttp.dhs.gov">Learn more about Global Entry</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L113156" href="/node/113156" hreflang="en">Do Gate Passes give TSA PreCheck® benefits to parents accompanying minors through security?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. Parents accompanying children through airport security via gate passes will always be directed to standard screening as TSA PreCheck benefits do not apply to gate passes. This applies even if the parent has enrolled in TSA PreCheck.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10798" href="/node/10798" hreflang="en">How do I know if I can access TSA PreCheck® screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Participating airlines display a TSA PreCheck® indicator (such as TSAPRECHK, TSA PRE, or TSA PreCheck®) on boarding passes to help you recognize when you are eligible for TSA PreCheck® on your flight. You must have the TSA PreCheck® indicator on your boarding pass before you can access the TSA PreCheck® screening lane.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107904" href="/node/107904" hreflang="en">How long does my TSA PreCheck® membership last?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA PreCheck® memberships last five years.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107905" href="/node/107905" hreflang="en">I am no longer receiving TSA PreCheck® on my boarding pass. How can I access TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you consistently do not receive TSA PreCheck®, we're here to assist you. You can reach out to us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting <a href="sms:275872?&body=Travel">"Travel" to AskTSA (275-872</a>). You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or <a href="/contact/contact-forms">fill out an online form.</a></p> <p>Please be aware that if you have violated certain federal security regulations, including TSA security regulations, your access to TSA PreCheck® screening will be suspended. The duration of suspension from participation in TSA PreCheck® is related to the seriousness of the violation and/or a repeated history of regulatory violations. Membership suspension can last up to five years for a first time offense or be permanent for egregious incidents or repeat offenses.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1447" href="/node/1447" hreflang="en">I am traveling with my family; can they also use the TSA PreCheck® lane?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Children 12 and under may accompany an enrolled parent or guardian in the TSA PreCheck lanes without restriction. Children 13-17 must have the TSA PreCheck logo on their boarding pass. To be eligible to receive the TSA PreCheck logo on their boarding pass, the passenger between the ages of 13 and 17 must be on the same airline reservation with a TSA PreCheck-eligible parent or guardian.</p> <p>Children 17 and under who will be traveling alone or without a TSA PreCheck-eligible adult must apply for TSA PreCheck to have access to expedited screening. Please note, adults using gate passes to accompany children traveling alone will be directed to standard screening as gate passes are excluded from TSA PreCheck benefits. This applies even if the gate pass holder has enrolled in TSA PreCheck. The adult will not be permitted to join the child in the TSA PreCheck lane.</p> <p>Please note, no individual is guaranteed expedited screening because TSA uses unpredictable security measures, both seen and unseen, throughout the airport. All travelers will be screened, and no individual is guaranteed expedited screening.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107906" href="/node/107906" hreflang="en">I entered my Known Traveler Number (KTN) in my reservation, but there's no TSA PreCheck® indicator on my boarding pass. What should I do?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>First, check that your membership has not expired by looking up your account <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/ktn-lookup">here</a>. </p> <p>If still active, confirm with your airline that your Known Traveler Number, name, and date of birth are accurate and that your airline participates in TSA PreCheck®. If you still do not have a TSA PreCheck indicator on your boarding pass, we can assist. You can reach out to us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting <a href="sms:275872?&body=Travel">"Travel" to AskTSA (275-872</a>). You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or by <a href="/contact/contact-forms">filling out an online form.</a>.</p> <p>If possible, please contact TSA within 72 hours of experiencing problems with your TSA PreCheck benefits to allow TSA the ability to trouble shoot the issue.</p> <p><a href="/travel/frequently-asked-questions/i-think-my-tsa-precheck-membership-was-suspended-or-revoked-im">I think my TSA PreCheck membership was suspended or revoked, but I'm not sure why, what do I do?</a></p> <p>First, check that your membership has not expired by looking up your KTN (Known Traveler Number) <a href="https://universalenroll.dhs.gov/workflows?workflow=service-status&servicecode=11115V">here</a>. You can also confirm your airline participates in the TSA PreCheck® program, by clicking <a href="/precheck/participating-airlines">here</a>.</p> <p>If your KTN is still active, confirm with your airline that your KTN, name, and date of birth are accurate.</p> <p>If you still do not have a TSA PreCheck® indicator on your boarding pass, or if you have questions concerning your TSA PreCheck® status, we're here to assist you. You can reach out to us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting <a href="sms:275872?&body=Travel">"Travel" to AskTSA (275-872)</a>. You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or <a href="/contact/contact-forms">fill out an online form.</a> If you received a notice of violation, please contact your case agent.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L14107" href="/node/14107" hreflang="en">If I am TSA PreCheck® eligible, am I guaranteed expedited screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, TSA uses unpredictable security measures, both seen and unseen, throughout the airport. All travelers will be screened, and no individual is guaranteed expedited screening.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10146" href="/node/10146" hreflang="en">What happens if I cannot go through, or opt-out of, metal detector screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may request Advanced Imaging Technology (AIT) screening if you are not able to undergo or opt-out of metal detector screening. Learn about the <a href="/travel/special-procedures">special procedures</a> for persons with disabilities or medical conditions.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1438" href="/node/1438" hreflang="en">What happens when there isn’t a dedicated TSA PreCheck® lane?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA PreCheck® screening may still be an option through the standard screening lane when dedicated TSA PreCheck® screening lanes are not available. If a TSA PreCheck® lane is not available, please show your TSA PreCheck® boarding pass and you may be able to keep 3-1-1 liquids and laptops in your bag, and shoes and light jackets on while accessing the standard screening lane. Eligible passengers should check with the TSA officer on duty.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10052" href="/node/10052" hreflang="en">Which airlines participate in TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Check the <a href="/precheck/participating-airlines">TSA PreCheck® airports and airlines map</a> for a current list of participating airlines.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2906" href="/node/2906" hreflang="en">Why can't I use the TSA PreCheck® lanes when traveling on any airline?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Passengers must be traveling on an <a href="/precheck/participating-airlines">airline that has entered into a partnership with TSA</a> to offer TSA PreCheck®.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Global Entry, NEXUS, and SENTRI"> </span>Global Entry, NEXUS, and SENTRI</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L146165" href="/node/146165" hreflang="en">How can I switch from TSA PreCheck to Global Entry?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You cannot switch or upgrade between programs. If you are a TSA PreCheck Application Program member and would like to join CBP’s Global Entry Program because you frequently travel internationally, you must enroll with Global Entry as a new applicant and pay their enrollment fee. The cost to enroll in Global Entry is $120 for five years of membership.</p> <p>Current TSA PreCheck members may be eligible for expedited Global Entry application processing. TSA PreCheck members need to provide CBP their Known Traveler Number (KTN) when completing the application. The KTN is 9 or 10 digits long, can be a combination of numbers and letters, and begins with TT, TE or AC. Use the <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/ktn-lookup">KTN look up tool</a> to find your TSA PreCheck Application Program KTN. TSA PreCheck members must complete the Global Entry application process before their TSA PreCheck membership expires or they will not receive TSA PreCheck screening until their Global Entry application is approved.</p> <p>If you have a KTN, but did not apply via the TSA PreCheck Application Program, you are not eligible for this expedited application process.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2748" href="/node/2748" hreflang="en">I am having trouble with my Global Entry/NEXUS/SENTRI membership; whom can I contact?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the <a href="https://ttp.dhs.gov">Trusted Traveler Program website</a> or contact Customs and Border Protection at (877) 227-5511 or by <a href="mailto:cbp.goes.support@dhs.gov">email</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2901" href="/node/2901" hreflang="en">What is the difference between Global Entry, TSA PreCheck® and the other Trusted Traveler programs?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA PreCheck® and Global Entry are both Department of Homeland Security (DHS) Trusted Traveler Programs. TSA PreCheck® provides expedited security screening benefits for flights departing from U.S. Airports. Global Entry provides expedited U.S. customs screening for international air travelers when entering the United States. Global Entry members also receive TSA PreCheck® benefits as part of their membership.</p> <p>Before you apply, we recommend that you review the various DHS trusted traveler programs, such as the TSA PreCheck® Application Program, Global Entry, NEXUS, or SENTRI, to ensure you meet the eligibility requirements and determine the best program for you. If you travel internationally four or more times a year, consider enrolling in Global Entry. If you take less than four international trips a year, TSA PreCheck is a great choice for domestic travelers. For more information on all of the DHS Trusted Traveler Programs use the DHS interactive <a href="https://ttp.dhs.gov/">Trusted Traveler Tool</a>.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Known Traveler Number (KTN)"> </span>Known Traveler Number (KTN)</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1443" href="/node/1443" hreflang="en">How do I add my Known Traveler Number (KTN) to previous reservations?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Contact your airline by phone or online to add your Known Traveler Number (KTN). Remember to enter your full name, date of birth and KTN exactly as you provided during enrollment because if there is a mismatch in the data entry in the travel reservation, you will not receive the TSA PreCheck® indicator on your boarding pass. </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2022" href="/node/2022" hreflang="en">How do I use my Known Traveler Number or KTN?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Once you have been assigned a Known Traveler Number (KTN), you must include this number in the ‘KTN' field of each reservation you make with a participating airline. The KTN also can be added when booking reservations online via a participating airline website, by phone with an airline reservation agent or with the travel management company making reservations. Save your KTN to any frequent flyer profiles, employer booking systems or online travel websites that you use.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1440" href="/node/1440" hreflang="en">I forgot my Known Traveler Number (KTN). How do I find it?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you are a member of the TSA PreCheck® Application Program, look up your Known Traveler Number (KTN) <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/ktn-lookup">here</a>.</p> <p> If you are a member of another trusted traveler program, such as Global Entry, NEXUS, or SENTRI, log on to the <a href="https://ttp.dhs.gov/">Trusted Traveler Program website</a> to obtain your PASSID, which is your KTN.</p> <p>If your TSA PreCheck® benefits come through HME, TWIC®, or DoD, please visit these respective links for additional information: <a href="/sites/default/files/tsa_precheck_for_hme-faqs.pdf">HME</a>, <a href="/sites/default/files/tsa_precheck_for_twic-faqs.pdf">TWIC®</a>, <a href="https://www.defensetravel.dod.mil/site/news.cfm?ID=18">DoD</a>.</p> <p>If your TSA PreCheck® benefit comes through TSA PreCheck® for DHS employees, please visit <a href="https://dhsprecheck.dhs.gov/intro?utm_source=hp_shortcuts&utm_medium=web&utm_campaign=dhsconnect">TSA PreCheck® for DHS Employees | TSA PreCheck®</a> for additional information.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107903" href="/node/107903" hreflang="en">What is a Known Traveler Number (KTN)?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>A Known Traveler Number (KTN) is issued to all individuals approved to receive TSA PreCheck® expedited screening. The KTN must be added in the KTN field when booking airline travel reservations to have the TSA PreCheck® indicator appear on your boarding pass. </p> <p>For members approved for the TSA PreCheck® Application Program, this number is 9 or 10 digits long, can be a combination of numbers and letters and typically begins with TT for those who enrolled through IDEMIA, TE for those who enrolled through Telos, or AC for those who enrolled through CLEAR all of which are official TSA PreCheck® enrollment providers. </p> <p>For members approved for Global Entry, NEXUS, or SENTRI, the KTN is the CBP PASS ID number. This nine-digit number usually begins with 10, 13, 14, 15, 16, 50, 70, 80, 95, 98, or 99 and can be found on the back of your NEXUS, SENTRI, or Global Entry card in the upper-left corner or by logging on to the <a href="https://ttp.cbp.dhs.gov/" target="_blank">Trusted Traveler Programs</a> website. Your trusted traveler card will not grant you access to TSA PreCheck® lanes, instead you must add your PASS ID number in the KTN field when making airline reservations to ensure the TSA PreCheck® indicator appears on your boarding pass.</p> </div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Renewing TSA PreCheck®"> </span>Renewing TSA PreCheck®</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107901" href="/node/107901" hreflang="en">How do I renew my TSA PreCheck® membership?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Members may <a href="/precheck">renew their TSA PreCheck® membership online</a> up to six months before their expiration date. The new membership period begins as the current one ends, so there is no disadvantage to renewing early. Alternatively, members can renew in person at an enrollment center.</p> <p>If members have changed their name since enrollment, they may either visit an enrollment center to complete the renewal process in-person or update their name by contacting the enrollment provider they have selected to process their renewal (up to six months before the expiration date). Please click <a href="/sites/default/files/contact-your-tsa-precheck-enrollment-provider.pdf">here</a> to view enrollment providers' contact information.</p> <p>Name changes may take up to 45 days to complete and processing time varies by individual.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L20862" href="/node/20862" hreflang="en">How long does it take to get approved?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Most applicants receive approval notification in 3-5 days, though some applications can take up to 60 days. Considering this, applicants are encouraged to renew at least 60 days prior to expiry. TSA will notify members with eligibility results.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L20858" href="/node/20858" hreflang="en">How much does TSA PreCheck® renewal cost?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The cost for TSA PreCheck® membership renewal varies by enrollment provider. Please find current offerings <a href="/precheck">here</a>. The fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L20852" href="/node/20852" hreflang="en">How will I know when my TSA PreCheck® membership expires?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA's enrollment providers will send a renewal notification to members who have a valid email and/or phone number on record. Members will receive notification six months, three months, one month, and two weeks prior to their expiration. Emails will come from IDEMIA /Universal Enroll.</p> <p>You may also look up your <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/ktn-lookup">expiration date online</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L108314" href="/node/108314" hreflang="en">I think I may have fraudulently renewed TSA PreCheck®, what do I do? Can I get a refund?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif"><span style="font-family:"Times New Roman",serif">If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, <a href="https://reportfraud.ftc.gov/">ReportFraud.ftc.gov</a>. Additionally, contact your bank or credit card company immediately and inform them of the fraudulent charge. Please note, TSA will not issue a reimbursement to applicants who attempt to renew TSA PreCheck® through a fraudulent website.</span></span></span></p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L112883" href="/node/112883" hreflang="en">I think my TSA PreCheck membership was suspended or revoked, but I'm not sure why, what do I do?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>First, check that your membership has not expired by looking up your KTN (Known Traveler Number) <a href="https://universalenroll.dhs.gov/workflows?workflow=service-status&servicecode=11115V">here</a>. You can also confirm your airline participates in the TSA PreCheck® program, by clicking <a href="/precheck/participating-airlines">here</a>.</p> <p>If your KTN is still active, confirm with your airline that your KTN, name, and date of birth are accurate.</p> <p>If you still do not have a TSA PreCheck® indicator on your boarding pass, or if you have questions concerning your TSA PreCheck® status, we're here to assist you. You can reach out to us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting<a href="sms:275872?&body=Travel"> "Travel" to AskTSA (275-872)</a>. You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or <a href="/contact/contact-forms">fill out an online form.</a> If you received a notice of violation, please contact your case agent.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L20865" href="/node/20865" hreflang="en">If a flight is booked before my Known Traveler Number (KTN) expired, but the flight takes place after my KTN expires, do I get TSA PreCheck® screening?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, you will not receive TSA PreCheck® on your boarding pass if your Known Traveler Number has expired. You must renew before expiration to continue receiving TSA PreCheck on your boarding pass. Renew online <a href="/precheck">here</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L112884" href="/node/112884" hreflang="en">My TSA PreCheck membership was suspended or revoked, am I entitled to get that lost time back to extend my TSA PreCheck benefits?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You are eligible for the return of time lost if suspension occurred as a result of false match to another individual, resulting in revocation of TSA PreCheck benefits.</p> <p>You are not eligible for the return of time lost due to suspension resulting from a TSA checkpoint or FAA violation, unless the suspension went beyond the intended disqualification period.</p> <p>You are not eligible for the return of time lost due to recurrent vetting for Criminal History Records Checks.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L112885" href="/node/112885" hreflang="en">What is the difference between redress and reconsideration?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Reconsideration is the process applicable to persons who have been disqualified from TSA PreCheck® on account of a regulatory violation who seek TSA to reconsider the length of the period of disqualification. Redress is the process applicable to persons who have been incorrectly disqualified from TSA PreCheck® (meaning individuals incorrectly identified as having committed a regulatory violation or individuals correctly identified as having committed a regulatory violation but erroneously disqualified for longer than the intended disqualification period).</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L20873" href="/node/20873" hreflang="en">What might disqualify me from renewing my TSA PreCheck® membership?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you commit certain violations of federal security regulations, such as assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft, interference with security operations, access control violations, providing false or fraudulent documents, making a bomb threat, or bringing a firearm, explosive, or other prohibited item to an airport or onboard an aircraft, you are denied expedited screening for a period of time. The duration of disqualification from participation in TSA PreCheck® is related to the seriousness of the violation and/or a repeated history of regulatory violations. Membership suspension can last up to five years for a first time offense or be permanent for egregious incidents or repeat offenses.</p> <p>TSA PreCheck® enrollees undergo recurrent criminal history vetting as a condition of their TSA PreCheck® enrollment. If TSA is notified of new criminal records while you are a member of TSA PreCheck®, your eligibility for TSA PreCheck® expedited screening may be temporarily suspended while TSA investigates the new criminal information. This process typically takes less than 30 days, but can take up to 90 days. TSA PreCheck® enrollees found to have committed a disqualifying offense may have their TSA PreCheck® enrollment temporarily suspended or permanently disqualified, depending on the severity of the offense.</p> <p>If you are unclear why you are not receiving the TSA PreCheck® indicator on your boarding pass, first check that your membership has not expired by looking up your KTN (Known Traveler Number) <a href="https://universalenroll.dhs.gov/workflows?workflow=service-status&servicecode=11115V">here</a>. You can also confirm your airline participates in the TSA PreCheck® program, by clicking <a href="/precheck/participating-airlines">here</a>.</p> <p>If your KTN is still active, confirm with your airline that your KTN, name, and date of birth are accurate.</p> <p>If you still do not have a TSA PreCheck® indicator on your boarding pass, or if you have questions concerning your TSA PreCheck® status, we're here to assist you. You can reach out to us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting <a href="sms:275872?&body=Travel">"Travel" to AskTSA (275-872)</a>. You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or <a href="/contact/contact-forms">fill out an online form.</a> If you received a notice of violation, please contact your case agent.</p> <p>Please note: TSA uses unpredictable security measures, both seen and unseen, throughout the airport. All travelers will be screened, and no individual is guaranteed expedited screening.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107902" href="/node/107902" hreflang="en">When should I renew my TSA PreCheck® membership?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may <a href="/precheck">renew your membership online</a> up to six months before the expiration date with the new membership beginning as the current one ends. TSA recommends you renew at least 60 days prior to your expiration to avoid a lapse in benefits.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L20855" href="/node/20855" hreflang="en">Why would I need to renew in person?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Some individuals may need to renew in person, for example, if they have changed their name and have not gone through TSA’s name update process. These members may either visit an enrollment center to complete the renewal process in-person or update their name with the enrollment provider with which they would like to renew. Please click <a href="/sites/default/files/contact-your-tsa-precheck-enrollment-provider.pdf">here</a> to view enrollment providers' contact information.</p> <p>Name changes may take up to 45 days to complete and processing time varies by individual.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L20867" href="/node/20867" hreflang="en">Will I keep my same KTN after I renew?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes. Members will keep the same KTN during the renewal process.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="TSA PreCheck® Enrollment Providers"> </span>TSA PreCheck® Enrollment Providers</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L116397" href="/node/116397" hreflang="en">Do TSA or enrollment providers price match?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, TSA does not offer price matching, please check out the current providers' details at <a href="/precheck">tsa.gov/precheck</a> to find a provider's offering that suits your needs. Several <a href="/precheck/credit-cards-offer">credit cards</a> offer assistance with application fee costs.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L116391" href="/node/116391" hreflang="en">Does the enrollment process differ between providers?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. The requirements to enroll in the TSA PreCheck program are the same among all the enrollment providers in which the applicant chooses. Details on each enrollment provider's offering such as locations, pricing and promotions can be found at <a href="/precheck">tsa.gov/precheck</a> and travelers can select the enrollment provider that best suits their needs.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L116392" href="/node/116392" hreflang="en">I forgot who I enrolled with. How can I find it?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>To determine which TSA PreCheck enrollment provider you have enrolled with, click <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/ktn-lookup">here</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L116393" href="/node/116393" hreflang="en">If I pre-enrolled with one provider and then see that a different provider has a cheaper price, can I switch enrollment providers mid-stream?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You are not charged the application fee until you have completed your application in person and can switch enrollment providers until you have completed the enrollment process at an onsite provider location. Please note you will need to re-enroll with the new provider. If your application is incomplete, your data will be purged after 180 days from the enrollment provider's system. However, once the in-person process is complete for both new applications and renewals and payment is taken, there are no refunds. </p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L116395" href="/node/116395" hreflang="en">If I renew with a different enrollment provider, will my Known Traveler Number (KTN) change?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, your Known Traveler Number (KTN) remains the same regardless of enrollment provider selected.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L116396" href="/node/116396" hreflang="en">If I want to renew with a different enrollment provider, do I have to repeat the in-person enrollment process?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, the majority of applicants will be able to renew completely online with any enrollment provider. </p> <p>Regardless of which enrollment provider you choose to enroll with, some individuals may need to renew in person, for example, if they have changed their name and have not completed TSA’s name update process. These members may either visit an enrollment center to complete the renewal process or update their name with the enrollment provider with which they would like to renew. Please click <a href="/sites/default/files/contact-your-tsa-precheck-enrollment-provider.pdf">here</a> to view enrollment providers' contact information.</p> <p>Name changes may take up to 45 days to complete and processing time varies by individual.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L116390" href="/node/116390" hreflang="en">What are the differences between enrollment providers?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>All enrollment providers facilitate TSA PreCheck enrollments and renewals on TSA's behalf. Providers vary in their enrollment locations, prices, and other promotional offers they may provide applicants. Details on each enrollment provider's offering can be found at <a href="/precheck">tsa.gov/precheck</a> and travelers can select the enrollment provider that best suits their needs.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L23829" href="/node/23829" hreflang="en">What is a TSA PreCheck® enrollment provider?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>A TSA PreCheck enrollment provider is a private sector company that is contracted by TSA to collect TSA PreCheck enrollment information from applicants and submit this data to TSA and the FBI. Applicant enrollments are conducted by these enrollment providers, and providers must meet TSA contract requirements, including strict requirements related to data privacy and security. Enrollment data is submitted to TSA securely, and TSA uses the enrollment information to perform a background check on the applicant. TSA makes the final decision on TSA PreCheck eligibility. </p> <p>The current enrollment providers are CLEAR, IDEMIA and Telos. Travelers can enroll through the provider that best suits their needs. All available enrollment provider offerings are detailed on <a href="/precheck">tsa.gov/precheck</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L116394" href="/node/116394" hreflang="en">When I renew my TSA PreCheck membership, can I switch enrollment providers?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes, you can renew through any enrollment provider you choose. To see available renewal offers visit <a href="/precheck">tsa.gov/precheck</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L23825" href="/node/23825" hreflang="en">Will the price of TSA PreCheck® change?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes. Each enrollment provider is allowed to set its own prices for TSA PreCheck enrollment and renewal fees. The fee provided to TSA to conduct vetting, adjudication, and program support will be consistent across all enrollment providers. To see current available pricing visit <a href="/precheck">tsa.gov/precheck</a>.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="TSA PreCheck® for Active Duty Military and DoD Civilians"> </span>TSA PreCheck® for Active Duty Military and DoD Civilians</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L115038" href="/node/115038" hreflang="en">Are my non-DoD affiliated military dependents eligible for free TSA PreCheck®? </a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, TSA PreCheck® benefits do not extend to non-DoD affiliated military adult dependents age 18 and over. Be sure to enroll <a href="/precheck" target="_blank">here</a> for TSA PreCheck® benefits. Note: Also check Credit Cards and Loyalty Programs featuring TSA PreCheck® <a href="/precheck/credit-cards-offer" target="_blank">here</a> for eligible credit cards and loyalty rewards programs featuring fee reimbursement.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L115039" href="/node/115039" hreflang="en">As an Individual Service Member, how can I transport weapons and ammunition?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Firearms, ammunition, and firearm parts are prohibited in carry-on baggage and may be transported in checked baggage only. If you have just returned from overseas duty or any assignment where you carried a firearm or ammunition, check your carry-on bag and other belongings to ensure firearms, parts, and ammunition are not present. Contact AskTSA or <a href="/contact/customer-service" target="_blank">TSA Contact Center</a> with questions you have regarding TSA firearm regulations and for clarification on what you may or may not transport in your carry-on or checked baggage. </p> <ul> <li>Rules for individually transporting <a href="/travel/transporting-firearms-and-ammunition" target="_blank">firearms and ammunition</a>. </li> <li>Rules for transporting <a href="/travel/security-screening/prohibited-items" target="_blank">sharp objects and tool</a>. </li> <li>List of prohibited <a href="https://www.faa.gov/hazmat/" target="_blank">hazardous materials</a>. </li> </ul> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L115041" href="/node/115041" hreflang="en">Assistance for Veterans and Wounded Warriors </a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Injured, wounded service members, veterans and wounded warriors may contact <a href="/travel/tsa-cares/passenger-support" target="_blank">TSA Cares</a> to request assistance with the security screening process. TSA Cares is a helpline to assist travelers with disabilities and medical conditions. Call TSA Cares 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint at <a href="tel:+18557872227" target="_blank">(855) 787-2227</a>. </p> <p><strong> Wounded Warriors </strong></p> <p>TSA verifies the status of individuals identifying themselves as a wounded warrior through the appropriate military branch. Following verification, the travel information is provided to the departing/arriving U.S. airports where wounded warriors may experience expedited screening procedures. </p> <p><strong> Veterans </strong></p> <p>Injured service members/veterans requesting assistance will have their travel information and type of assistance required provided to the departing/arriving U.S. airports to ensure they receive proper assistance at the security checkpoint. Veterans who are not enrolled in TSA PreCheck™ will be screened in standard screening lanes. </p> <p>Learn about the security screening procedures for travelers with <a href="/travel/tsa-cares/disabilities-and-medical-conditions" target="_blank">disabilities and medical conditions</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107907" href="/node/107907" hreflang="en">Can TSA PreCheck® benefits be used for both official and personal travel?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes. Members of the U.S. Armed Forces and DoD Federal civilians can use TSA PreCheck® benefits for both official and personal travel. Be sure to update all travel reservations with your DoD ID number listed as the Known Traveler Number (KTN) to enjoy benefits. The KTN also can be added when booking reservations online via a participating airline website, by phone with an airline reservation agent or with the travel management company making reservations. Save your KTN to any frequent flyer profiles, employer booking systems or online travel websites that you use.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107908" href="/node/107908" hreflang="en">Do cadets and midshipmen of military service academies receive free TSA PreCheck® benefits?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p> Yes. Cadets and midshipmen of the U.S. Military Academy at West Point, U.S. Air Force Academy, U.S. Naval Academy, and U.S. Coast Guard Academy receive free TSA PreCheck® benefits. Add your DoD ID number in the "Known Traveler Number" (KTN) field when booking flight reservations.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1453" href="/node/1453" hreflang="en">Do I present my common access card at the checkpoint to access the TSA PreCheck® lane?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. All members of the U.S. Armed Forces must include their DoD ID number in the Known Traveler Number field when making flight reservations and a TSA PreCheck® indicator must be visible on your boarding pass. The airlines will print a TSA PreCheck® indicator (such as TSAPRECHK, TSA PRE, or TSA PreCheck®) on boarding passes to help you recognize when you are eligible for TSA PreCheck® on your flight.</p> <p>You cannot access the TSA PreCheck® lane by presenting your CAC or other documentation.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L117149" href="/node/117149" hreflang="en">Do Merchant Marine Academy cadets receive free TSA PreCheck Benefits?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes, U.S. citizens and/or lawful permanent resident cadets and students of the U.S. Merchant Marine Academy and six State Maritime Academies are eligible to receive free TSA PreCheck benefits through the Transportation Worker Identification Credential (TWIC) program. Students enrolled at these academies are eligible to enroll for TWIC, and most U.S. Merchant Mariners are required to maintain a valid TWIC to obtain their Merchant Mariner Credential. When making an airline reservation, enter the Credential Identification Number (CIN) which is the eight-digit number printed under the bottom left of the barcode on the back of the TWIC® card in the Known Traveler Number (KTN) field. For cardholders with the newest version of the TWIC card, the CIN is also embossed on the front of the card.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L107909" href="/node/107909" hreflang="en">Do my existing TSA PreCheck® membership benefits continue after leaving DoD?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No, TSA PreCheck® benefits do not continue after leaving DoD. Be sure to enroll upon retirement or leaving DoD to continue enjoying <a href="/precheck">TSA PreCheck® benefits</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L1454" href="/node/1454" hreflang="en">How can I opt-in for TSA PreCheck® as a DoD Civilian?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>DoD federal civilian employees must opt-in to TSA PreCheck® by visiting the <a href="https://milconnect.dmdc.osd.mil/milconnect/public/faq/DEERS-TSA_Precheck">milConnect</a> website. After selecting the “My Profile” and the “CIV” menu tab when logged into the website, users will be guided through the opt-in process for TSA PreCheck®. Civilian employees need to opt-in only once. Members of the U.S. Armed Forces do not need to opt-in.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2124" href="/node/2124" hreflang="en">How do I get TSA PreCheck® as a member of the U.S. Armed Forces?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Enter the DoD ID number from the back of your common access card (CAC) into the “Known Traveler Number” field of your flight reservations or when updating your Defense Travel System profile for official travel.</p> <p>DoD federal civilian employees must opt-in via <a href="https://milconnect.dmdc.osd.mil/milconnect/public/faq/DEERS-TSA_Precheck">milConnect</a> before using their Known Traveler Number. </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L115040" href="/node/115040" hreflang="en">When traveling with a unit, how can I transport weapons and ammunition?</a></span></div><div class="views-field views-field-body"><div class="field-content"><ul> <li style="margin-bottom:4px">The unit must declare weapons and ammunition to the aircraft operator. </li> <li>Weapons must be unloaded. </li> <li>Weapons must be collectively secured in a crate and banded or individually locked in a hard-sided case. </li> <li>Ammunition must also be securely packed in fiber (such as cardboard), wood or metal boxes, or other packaging specifically designed to carry small amounts of ammunition. </li> <li>Firearm magazines/clips for packing ammunition must be completely and securely enclosing any ammunition (e.g., by securely covering the exposed portions of the magazine or by securely placing the magazine in a pouch, holder or holster). </li> <li>You may carry ammunition in the same hard-sided case as the firearm, if you pack it as described above. </li> <li>A unit representative must submit the unit's official travel orders and an inventory of weapons and ammunition being transported. </li> <li>The unit representative must certify to TSA in writing that the weapons are unloaded. </li> <li>Contact us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting <a href="sms:275872?&body=Travel">"Travel" to AskTSA (275-872)</a>. You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or <a href="/contact/contact-forms">fill out an online form</a> with questions you have regarding TSA firearm regulations and for clarification on what you may or may not transport in your carry-on or checked baggage. </li> </ul> </div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="TSA PreCheck® for Persons with Disabilities and Medical Conditions"> </span>TSA PreCheck® for Persons with Disabilities and Medical Conditions</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10152" href="/node/10152" hreflang="en">Can I request to use the TSA PreCheck® lane because of my disability or medical condition?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. Only travelers who have a valid boarding pass with the TSA PreCheck® indicator printed on the boarding pass will have access to the TSA PreCheck® lanes.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L10148" href="/node/10148" hreflang="en">Can the fee for TSA PreCheck® be waived because I have a disability or medical condition?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. The application fee covers the cost of the background check and cannot be waived.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-3d2928ad6abc875e521a03912995886b1d7b2ff6bd232051950b6ed8e0d31931"><span class="field-content"><a id="L2763" href="/node/2763" hreflang="en">I need assistance during screening. Is there a number I can call before my flight?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA Cares is a helpline that provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.</p> <p>Contact us 72 hours prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. You may call <a href="tel:+18557872227">(855) 787-2227</a> or <a href="/contact/contact-forms">submit an online form</a>.</p></div></div> </div> </details> </div> </div> </div> </div> </div> <div class="block views-element-container"> <div><div class="view view-faq-travel-3-bottom view-id-faq_travel_3_bottom view-display-id-block_1 js-view-dom-id-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"> <div class="view-header"> <h2 class="font-heading-xl other-faq" style="color: #005ea2;">Other Frequently Asked Questions</h2> </div> <div class="view-content"> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Civil Enforcement"> </span>Civil Enforcement</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2838" href="/node/2838" hreflang="en">Are prohibited items returned to the owner?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Federal law and operational considerations restrict the return of prohibited items that are left at the security checkpoint.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2839" href="/node/2839" hreflang="en">Do I need an attorney?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The choice to hire an attorney is solely your decision. You are afforded the options of requesting an Informal Conference or a Formal Hearing (see related questions below), with or without legal representation.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2840" href="/node/2840" hreflang="en">How can I contact the Special Enforcement Program Office after receiving a Notice of Violation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>All disputes or mitigating information specific to an individual case must be submitted to the Special Enforcement Program Office in writing. The preferred way to contact us is by email, at <a href="mailto:NOV.APO@tsa.dhs.gov">NOV.APO@tsa.dhs.gov</a>. If you are unable to contact us by email, you can send your correspondence, in writing, to:</p> <p>U.S. Department of Homeland Security<br> Special Enforcement Program Office <br> 6595 Springfield Center Drive<br> Springfield, VA 20598-6801</p> <p>Please include your full name, TSA case number and case agent’s name (found in the Notice of Violation), and your contact information (i.e., telephone numbers, mailing address, and email address).</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2841" href="/node/2841" hreflang="en">How is my item considered a weapon, explosive, or incendiary?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The TSA interpretive rule found in the Federal Register (Vol. 68, No. 31) provides guidance to the public on the types of property TSA considers to be weapons, explosives, and incendiaries prohibited in airport sterile areas and in the cabins of aircraft under the TSA regulations. The interpretation also provides guidance on the types of items permitted in sterile areas, the cabins of passenger aircraft, and in passengers’ checked baggage. You may view the <a href="http://www.gpo.gov/fdsys/pkg/FR-2003-02-14/pdf/03-3736.pdf" target="_blank">TSA interpretive rule in its entirety</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2843" href="/node/2843" hreflang="en">How was the penalty amount determined?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA’s civil penalty amounts are based on published Sanction Guidance. Proposed penalty amounts are generally set at the low end of each violation category range. In some cases, however, penalties may be higher based on aggravating circumstances present in the case (e.g. repeat violations). You read the <a href="/sites/default/files/enforcement_sanction_guidance_policy.pdf" target="_blank">TSA Sanction Guidance Table</a> in its entirety. If you believe that you cannot afford the proposed amount, you may select Option 3 in the Options Sheet and follow the instructions provided.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2844" href="/node/2844" hreflang="en">I had a prohibited item at a security screening location. Will I be able to receive TSA PreCheck®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Individuals who commit certain violations of Federal security-related regulations, such as interference with security operations, assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft, access control violations, providing false or fraudulent documents, making a bomb threat, or bring a firearm, explosive, or other prohibited items to an airport or on board an aircraft are denied expedited screening for a period of time. The duration of disqualification for expedited screening will depend upon the seriousness of the offense and/or a repeated history of regulatory violations.</p> <p>The notice of violation process and the TSA PreCheck® disqualification process are separate processes and are handled by different offices. Individuals with questions concerning their TSA PreCheck® status should contact us through <a href="https://twitter.com/AskTSA">X (Twitter @AskTSA)</a>, Facebook Messenger (<a href="http://www.fb.com/AskTSA">http://www.fb.com/AskTSA</a>), <a href="https://bcrw.apple.com/urn:biz:f6ea5e84-10e9-47ae-8aa5-774439d8fdc4">Apple Business Chat</a> or by texting "<a href="sms:275872?&body=Travel">Travel" to AskTSA (275-872)</a>. You can also contact the TSA Contact Center at <a href="tel:+18662899673">(866) 289-9673</a> or <a href="/contact/contact-forms">fill out an online form.</a> Individuals with questions concerning their notice should contact their case agent in the Special Enforcement Program Office. Your case agent will not be able to assist you with questions concerning your TSA PreCheck® status, and both AskTSA and TCC will not be able to help you with questions concerning your notice of violation.<a href="/precheck"> Learn more about TSA PreCheck®</a></p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2845" href="/node/2845" hreflang="en">I have additional questions that were not addressed here regarding the Notice of Violation I received. Can I talk to someone?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The quickest way to contact the Special Enforcement Program Office is to email to <a href="mailto:NOV.APO@tsa.dhs.gov">NOV.APO@tsa.dhs.gov</a> and include your full name, TSA case number and case agent’s name (found in the Notice of Violation), and your telephone number. </p> <p>You may also contact the Special Enforcement Program Office at <a href="tel:+15712273994">(571) 227-3994</a>. Be prepared to leave a message providing your name, phone number, the case number and correct spelling of the individual who is listed on the notice of violation, and your case agent’s name. Your message will be directed to your case agent for a return call. It is TSA's goal to return all calls within 72 hours; however, in the event of a delay, the date of your message will be taken into consideration.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2846" href="/node/2846" hreflang="en">I received a Notice of Violation, how do I pay the civil penalty?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may submit your payment electronically through <a href="http://www.pay.gov">www.pay.gov</a>, a secure website administered by the U.S. Department of the Treasury. Select “DHS/TSA” on the “Find an Agency” page to access <a href="https://www.pay.gov/public/form/start/10145439" target="_blank">TSA civil penalty payments</a>. Your TSA case number will begin with the number "2" and will consist of 11 characters.</p> <p>You may also mail your payment with the payment page provided in your notice of violation to:</p> <p>Transportation Security Administration<br> P.O. Box 530262<br> Atlanta, GA 30353-0262</p> <p>If you are paying my check or money order, please make your payment payable to: Transportation Security Administration and write your case number and name on the check or money orders.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2847" href="/node/2847" hreflang="en">I was told at the airport that I would not be issued a civil penalty, why am I receiving a Notice of Violation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA is unable to advise passengers/individuals at the time of the incident whether or not they will be assessed a civil penalty. When an incident occurs, the screening personnel forward the information to the TSA regulatory department to determine if a violation of the Transportation Security Regulations occurred. Once the investigation has concluded and it is determined that a violation did occur, the individual is notified by a notice of violation.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2848" href="/node/2848" hreflang="en">Is the Notice of Violation a criminal charge?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>A Notice of Violation is a civil matter, not criminal. The civil penalty associated with your Notice of Violation is a monetary penalty for a regulatory violation. Any criminal charges you may incur are separate from your civil matter with TSA and are handled by local or state courts. Your case with TSA does not dictate or eliminate your local or state charges and vice versa.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2849" href="/node/2849" hreflang="en">What do I do after receiving a Notice of Violation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may respond to the Notice of Violation by choosing one of the five options listed in the options sheet that is attached to your notice. Instructions for submitting your response are contained in the options sheet.</p> <p>All communications with TSA in regard to a specific Notice of Violation must be made in writing with an appropriate options sheet selection by emailing <a href="mailto:NOV.APO@tsa.dhs.gov">NOV.APO@tsa.dhs.gov</a>. Please include your full name, TSA case number and case agent’s name (found in the Notice of Violation), and your contact information (i.e., telephone numbers, mailing address, and email address) in your email. </p> <p>You may also respond by mail to:</p> <p>U.S. Department of Homeland Security<br> Special Enforcement Program Office <br> 6595 Springfield Center Drive<br> Springfield, VA 20598-6801</p> <p>Your response is due within 30 days of your receipt of the NOV.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2850" href="/node/2850" hreflang="en">What does 49 § 1540.105 say?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Learn more by reviewing the <a href="http://www.ecfr.gov/cgi-bin/text-idx?c=ecfr;sid=1ced5b69464d2621557bcad98c596051;rgn=div5;view=text;node=49%3A9.1.3.5.9;idno=49;cc=ecfr#se49.9.1540_1105" target="_blank">regulation</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2851" href="/node/2851" hreflang="en">What does 49 § 1540.111 say?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Learn more by reviewing the <a href="http://www.ecfr.gov/cgi-bin/text-idx?c=ecfr;sid=1ced5b69464d2621557bcad98c596051;rgn=div5;view=text;node=49%3A9.1.3.5.9;idno=49;cc=ecfr#se49.9.1540_1111" target="_blank">regulation</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2852" href="/node/2852" hreflang="en">What happens if I request a formal hearing?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You must wait until your hearing is scheduled. This task is not completed by the Special Enforcement Program Office, so please be patient and wait for your case to be called for the formal hearing.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2853" href="/node/2853" hreflang="en">What happens if I request an informal conference with a TSA official?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The informal conference is a meeting with a TSA official to discuss your case. It allows you to present information that you would like the TSA to consider before making a final decision. If you request an Informal Conference, a TSA official will be assigned to your case and will contact you to schedule and hold the Informal Conference. Further action is determined on a case-by-case basis and may vary based on the facts and circumstances of each case.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2854" href="/node/2854" hreflang="en">What if I don’t respond to the notice?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you fail to respond to the notice of violation within 30 days of receipt, TSA will issue you a final notice. If you fail to respond to the final notice within 15 days of receipt, TSA will then assess against you the full civil penalty amount proposed in your NOV, and may refer this matter to the U.S. Department of the Treasury or to the U.S. Department of Justice for collection of this debt owed to the U.S. government.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2855" href="/node/2855" hreflang="en">What is a Notice of Violation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>A notice of violation is a notification by TSA of the initiation of a civil penalty action against an individual for an alleged violation of a security requirement outlined in the Transportation Security Regulations.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2856" href="/node/2856" hreflang="en">Why did I receive a Notice of Violation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The notice of violation was sent to you because you are alleged to have violated a security requirement when you were at an airport.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2857" href="/node/2857" hreflang="en">Why is a 50 percent payment option offered?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>This option is a settlement offer by the TSA in an effort to resolve this matter fairly and quickly.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Electronic Baggage Screening Program"> </span>Electronic Baggage Screening Program</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2934" href="/node/2934" hreflang="en">Can additional funds be requested for currently or previously funded projects?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Projects previously funded for facility modification by the Electronic Baggage Screening Program through either another transaction agreement or memorandum of agreement are not eligible for additional funds.</p> <p>Should projects previously funded by TSA require additional funds, the project sponsor should submit a request including a detailed cost estimate. TSA will not reimburse for anything outside of the existing scope or for cost incurred before it is executed. The project sponsor must contact the appropriate point of contact.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2189" href="/node/2189" hreflang="en">Can funds be requested to cover costs already incurred?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA will not provide funding for a checked baggage inspection system project that does not have an authorized funding agreement in place.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2191" href="/node/2191" hreflang="en">Can more than one project be submitted?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Airports may submit applications for more than one project; however, a separate application for each individually designed and constructed project is required for the following reasons:</p> <ul> <li>To ensure a unique request identification number is included in each application in order to track the status of the project.</li> <li>To avoid confusion regarding additional information requirements for a specific project.</li> <li>To resolve design review comments for specific projects.</li> <li>To allow for resolution of issues regarding one project without jeopardizing any other projects.</li> </ul></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2188" href="/node/2188" hreflang="en">What costs will be considered for funding?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The TSA Funding of Checked Baggage Inspection System Project Costs Policy Memo contains additional information regarding allowable and allocable costs, up to the not-to-exceed value of each project, covered by design and facility modification applications. </p> <p>Costs identified as allowable and allocable will be part of the project funding negotiations between TSA and the airport depending on the option selected from those included in the submitted alternatives analysis. The airport’s ability to fund future increases in annual operations and maintenance costs related to the operation of an in-line system is essential to the overall analysis of project viability. TSA recommends airports perform a thorough analysis of the costs associated with the implementation of an in-line system to identify potential increases in operational cost.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2937" href="/node/2937" hreflang="en">What happens if the application package is incomplete?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If the application package is deemed incomplete, the airport executive point of contact will be contacted via email and the missing information will be requested. The airport will then have the opportunity to submit the missing information in order for it to be included with the application.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2929" href="/node/2929" hreflang="en">What is the application process?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Interested project sponsors must submit a completed application to the federal security director or designated representative. The current version of the <a href="/sites/default/files/tsaform2602-160105-design-ota.pdf">design application</a> or <a href="/sites/default/files/tsaform2602-1-facilitymodification-ota_160105.pdf">facility modification application</a> must be used.</p> <p>Prior to submission, the security director will submit a request via the equipment request interface, receiving a request identification number from the requirements management advisory group – this number must be included on the application. For submission, <a href="mailto:CBTPlanning@tsa.dhs.gov">please email your application</a>.</p> <p>TSA reviews the application and contacts the airport executive point of contact if any information is missing. After review, a technical interchange meeting is held. If determined an in-line system is not suitable for a given screening zone, the airport will be notified the application will not be considered for funding.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2939" href="/node/2939" hreflang="en">What is the funding application review process?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Applications will be reviewed only after all requested documents and plans have been received. Applications failing to include all the required documentation are incomplete and may not be considered in the current funding cycle. Upon receipt, a funding application is:</p> <ul> <li>Reviewed for compliance against submission information requirements.</li> <li>If incomplete or non-conforming, email identifying the missing information is sent to the airport executive point of contact.</li> <li>If project is outside the scope of the Electronic Baggage Screening Program, email communication is sent to the airport executive point of contact.</li> <li>Some projects require design review for compliance. As part of the process, TSA coordinates between airport and airport’s baggage handling system designer to review and resolve any comments or outstanding issues.</li> <li>Upon completion of the review process, TSA sends notification of current status to the airport.</li> </ul></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2192" href="/node/2192" hreflang="en">What is the process for submitting an application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Electronic submissions are preferred, <a href="mailto:CBTPlanning@tsa.dhs.gov.">please email your submission</a>. If the airport encounters transmission problems due to file size limitations, please send two copies of the documents, with scalable drawings, on a CD via express mailing service to the following address:</p> <p>EBSP RPC Point of Contact<br> Mail Stop TSA TSIF - #32<br> Transportation Security Administration<br> 3701 West Post Office Road<br> Washington, D.C. 20528-6032</p> <p>Documents should be provided in the file formats specified.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2935" href="/node/2935" hreflang="en">What supporting documentation is required?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The Planning Guidelines and Design Standards outline the supporting documentation requirements for in-line and mini in-line system. The required deliverables for mini in-line and in-line systems can be found in the figure entitled “Deliverables Checklist for In-line CBIS.” The “Contents” section includes all figure titles in the document for easy reference. It is imperative that the airport complies with submission of all required and applicable documents in the checklist to prevent unnecessary delays during the design review process. Read the design standards for <a href="https://sam.gov/opp/7609a88f2ab1c327b1c04d85f68a800c/view">Checked Baggage Inspection Systems</a>. </p> <p>In addition, when submitting the Facility Modification OTA application, all supporting National Environmental Policy Act documents must be attached. Additional information can be found in the application guidance for the facility modification.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2186" href="/node/2186" hreflang="en">What types of baggage screening projects are eligible for funding?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA funds new in-line projects based on its funding prioritization criteria. A project sponsor can proactively apply for design and construction funding related to building a new in-line checked baggage inspection system, a checked baggage resolution area upgrade, or an efficiency project for an existing inspection system. Only projects using qualified product list equipment are eligible for funding.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2927" href="/node/2927" hreflang="en">What types of projects are not eligible for funding?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Non-eligible projects include any request not related to a new in-line baggage screening system including, but not limited to:</p> <ul> <li>Stand-alone baggage screening systems.</li> <li>Equipment decommission and/or removal.</li> <li>Equipment relocation.</li> <li>Ancillary and/or safety equipment.</li> <li>Reimbursement of electronic detection projects that are already completed.</li> <li>Equipment recapitalization.</li> </ul></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2187" href="/node/2187" hreflang="en">Which application should be submitted for a project?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The Design OTA application should be completed if the project sponsor is requesting funding for the design of an eligible checked baggage inspection system. The project sponsor must be prepared to provide its cost share for the design phase. Cost share and other financial information requirements are provided in the application guidance.</p> <p>The facility modification application should be completed to request funding for construction of an eligible inspection system. As part of an application, the project sponsor must be prepared to provide its required cost share for the entire construction project.</p> <p>Project sponsors are strongly encouraged to coordinate with local and headquarters TSA entities via project coordinators as early as possible when inspection system projects are being considered and conceptually planned.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2190" href="/node/2190" hreflang="en">Which version of the Planning Guidelines and Design Standards is applicable to the application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The applicable version of the <a href="https://sam.gov/opp/2982dc2e953886ba2f71802b9b46711f/view">Planning Guidelines and Design Standards</a> will be identified in the design application or facility modification.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2932" href="/node/2932" hreflang="en">Will applicants not funded have to reapply?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Projects that have received an evaluated unfunded letter will be considered during the next funding cycle.</p> <p>Additional information and data may be required or requested in order to meet the current funding process requirements. A request for this information will be sent to the airport executive point of contact identified on the initial application.</p> <p>If project application details change, <a href="mailto:CBTPlanning@tsa.dhs.gov">please email your updates</a>. TSA will send a communication quarterly to solicit updates.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="FOIA"> </span>FOIA</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20176" href="/node/20176" hreflang="en">Can I request all records TSA has on myself?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA cannot process a request for “all records” on an individual or for “all communications” between TSA and a third party. You should include a date limitation, a particular topic, and if asking for correspondence, the relevant parties’ names and offices or airports, if known. You can contact the TSA FOIA Branch for assistance in writing a FOIA request. This will ensure we understand which materials you are seeking and help us respond to your request quickly.</p> <p>Given the variety of programs at TSA and the multiple ways you might have a connection with TSA, we require this additional information about records you are seeking. As TSA operates at over 450 airports and screens on average more than 1.9 million passengers a day, it would be unduly burdensome to conduct a search at over 450 airports and TSA program offices using limited information. Please narrow or otherwise clarify your request by providing specific criteria regarding the records that you are seeking (e.g., time period, airport or other association with TSA, including employment) so that TSA can conduct a reasonable search.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1854" href="/node/1854" hreflang="en">Can I request records about someone else?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may request records about a third party, but such records may be protected by the Privacy Act and/or FOIA. You will receive greater access to records about a third party by submitting a notarized authorization signed by that individual; a <a href="/sites/default/files/affirmation_declaration_form.pdf">declaration</a> by that individual authorizing disclosure of the records; or proof that the individual is deceased (e.g., a copy of a death certificate or an obituary).</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20180" href="/node/20180" hreflang="en">Can I request records on behalf of someone else?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you wish to submit a request for records about another individual on behalf of that individual, you must provide a statement from the subject or an <a href="/sites/default/files/affirmation_declaration_form.pdf">Affirmation Declaration form</a> verifying his or her identity and documenting their agreement that their records may be released to you. If we do not receive this authorization, access to the records will be limited.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20183" href="/node/20183" hreflang="en">How do I make a FOIA or Privacy Act request?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You can submit FOIA and Privacy Act requests electronically via the <a href="https://www.securerelease.us">DHS-TSA FOIA PA Request Form</a>.</p> <p>You may also submit requests directly to TSA by U.S. mail or email, using the contact information and instructions on the <a href="/foia/requests">TSA FOIA Requests page</a>. Verbal requests are not accepted.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2858" href="/node/2858" hreflang="en">How do I request my official personnel folder?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Current TSA employees should access their records through the <a href="https://eopf.opm.gov/dhs/">electronic OPF</a> from a government computer. Access from non-government computers will be denied. Please work with your local management to request access to a government computer for your eOPF request.</p> <p>In addition, you may request assistance from your facility’s Human Resource/Administrative Office. For additional information, please visit the <a href="https://www.opm.gov/FAQs/topic/personneldoc/index.aspx">Office of Personnel Management website</a>.</p> <p>Former federal civilian employees (the person of record) may obtain copies of most civilian and personnel medical records on file at the <a href="https://www.archives.gov/personnel-records-center">National Personnel Records Center</a>, including copies of the Standard Form 50 (Personnel Action) via written request. Different release procedures apply for <a href="https://www.archives.gov/st-louis/civilian-personnel">archival civilian personnel records</a>. Please note, OPFs are retired to the center within 120 days after separation from federal employment. If less than 120 days have elapsed since separation, write to the last employing federal office.</p> <p>Federal law 5 USC 552a(b) requires that all requests for personnel records and information be submitted in writing. Each request must be signed in cursive and dated within the last year. Please identify the documents or information needed and explain the purpose of your request.</p> <p>Certain basic information needed to locate civilian personnel records includes the full name used during federal employment, date of birth, Social Security Number, name and location of employing federal agency, and beginning and ending dates of federal service.</p> <p>Written requests must be signed and dated. Mail or fax to:</p> <p>National Personnel Records Center, Annex<br> 1411 Boulder Boulevard<br> Valmeyer, IL 62295</p> <p>Fax: 618-935-3014</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20175" href="/node/20175" hreflang="en">How do I request my Worker’s Compensation file? </a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Current or former federal civilian employees seeking worker’s compensation file records may receive a more complete set of records by directly contacting the <a href="https://www.dol.gov/owcp/dfec/fec-faq.htm">Department of Labor</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20186" href="/node/20186" hreflang="en">How long does it take to receive a response?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA processes requests on a first-come, first-served basis according to two tracks: simple and complex. The first response you receive is TSA’s <span><span>acknowledgment </span></span>of your request submission. TSA typically acknowledges requests within 10 days of receipt. The acknowledgment letter provides tracking numbers and informs a requester about whether additional information will be needed to process the request. The letter also provides instructions for checking the status of the request.</p> <p>If you have not received an acknowledgment from TSA regarding your request within 10 days, you may contact us at 866-364-2872 or email at <a href="mailto:foia@tsa.dhs.gov">foia@tsa.dhs.gov</a> to ensure we received your request. Most Internet providers impose a 25-megabyte limit on files sent through email servers. If your request includes attachments that exceed that limit, it may have been blocked.</p> <p>How long it takes to receive materials from TSA depends on several factors. Our processing time will be determined by the nature of your request, including complexity, scope, and other factors. Requests are deemed complex for reasons that include, but are not limited to, those that require search within multiple offices or airport(s), consultation with multiple DHS components or other agencies, or review of voluminous records from multiple locations. Additionally, the size of TSA’s backlog can affect processing times.</p> <p>TSA is diligently working through a backlog to more efficiently process all requests. </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20178" href="/node/20178" hreflang="en">What documentation is required to request records about myself? </a></span></div><div class="views-field views-field-body"><div class="field-content"><p>When you request records about yourself, TSA must verify your identity to ensure that your personal information is released only to you. You can meet this requirement by emailing or mailing the <a href="/sites/default/files/affirmation_declaration_form.pdf">Affirmation Declaration form</a> to TSA.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1849" href="/node/1849" hreflang="en">What exactly can I request?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may request any information that constitutes an existing TSA record in any format, including an electronic format. Examples of records that may be requested include documents, photographs, videos, sound recordings, drawings, computerized records, electronic mail, and agency policies and procedures.</p> <p>TSA will conduct a search for records already in existence at the time of the request. Please note the FOIA does not require an agency to create new records, answer questions posed by requesters, complete questionnaires, or attempt to interpret a request that does not identify specific records.</p> <p>If you request video recordings from airports, please note that the TSA is not the primary custodian of those records. TSA is unlikely to have airport videos unless we obtained them as a result of an alleged checkpoint incident or security breach. Therefore, we recommend that you request video recordings from the local airport authority. Also, be aware that airport authorities generally delete recordings after 30 days.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1855" href="/node/1855" hreflang="en">What if I am not satisfied with the results of a FOIA request?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may appeal FOIA actions including, but not limited to: denial of records, a no-records response, or agency redactions. Appeals must be in writing and sent to <a href="mailto:foia@tsa.dhs.gov">foia@tsa.dhs.gov</a> or to:</p> <p>Civil Rights & Liberties, Ombudsman and Traveler Engagement<br> 601 South 12th Street<br> West Building, W3-110S<br> Arlington, VA 20598-6033</p> <p>Submit your appeal within 90 days from the date of the response letter. Please include the TSA-assigned FOIA request number, the reasons for your appeal, and mark your envelope “FOIA Appeal.” This information is also included in your final TSA FOIA response letter.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20173" href="/node/20173" hreflang="en">What is needed to perfect my FOIA request?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>In order for TSA to provide you with exactly what you need, please include in your request details that will help us conduct a robust but targeted search. These details include date, title or name, author, recipient, names of offices, agencies and organizations, subject matter of the record, case number, file designation, and reference number. For requests regarding airport checkpoint experiences, include the name/location of airport, date and time of travel, checkpoint lane and any other details. For more information, please visit the <a href="/foia/requests">FOIA requests page</a>.</p> <p>If a request does not provide sufficient descriptive information, we may not be able to identify the records sought. We may ask you for additional information (e.g., specific subject matter, topic, personnel, etc.) if we are unable to process your request. If we cannot contact you or you do not respond within 30 calendar days to our requests for clarification, we will close your request.</p> <p>The FOIA request form also requires the following information:</p> <ol> <li>Your full name (for a Privacy Act Request), address, telephone number, and, if available, email.</li> <li>Indication of whether the request is a FOIA and/or a Privacy Act request (if known).</li> <li>Specific information about the records sought as described above.</li> <li>Delivery information for the responsive records, e.g., electronically or via mail.</li> <li>A statement regarding your willingness to pay applicable fees, including any limitations.</li> </ol></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20190" href="/node/20190" hreflang="en">What is Sensitive Security Information?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Sensitive Security Information is information that, if publicly released, would be detrimental to transportation security, as defined by 49 CFR Part 1520. Sensitive Security Information is exempt from disclosure under the FOIA.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1851" href="/node/1851" hreflang="en">What is the fee for a FOIA request?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>There is no fee to make a FOIA request. However, TSA may charge a fee for search, duplication, or review of records depending on the category of the requester. </p> <p>Search fees will be charged for all requests except those made by academic institutions, noncommercial scientific institutions, or members of the press.</p> <p>Review fees will be charged for all commercial use requests. You will be advised if the fees total more than $25. You may also seek a fee waiver in accordance with the DHS FOIA regulations.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1850" href="/node/1850" hreflang="en">What records does TSA provide under FOIA?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Any type of record may be requested. Typically, incident reports at airports, complaints lodged against TSA, weapons surrendered at airports, contracts, and employment application results are requested. When making a request, please provide TSA with information on where the records may be held.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1848" href="/node/1848" hreflang="en">Who can submit a FOIA request?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>All citizens and non-citizens, private individuals, academic institutions, public interest groups, corporations, associations, non-profit groups, and state, local, and foreign governments can submit FOIA requests.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20188" href="/node/20188" hreflang="en">Why was my request administratively closed?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>DHS regulations at 6 CFR Part 5 permit administrative closure for requests that are not reasonably described or not in compliance with published agency FOIA procedures. If TSA determines that your request is insufficient, we will notify you and work with you to reformulate your request. If you continue to have difficulties, you may opt for additional assistance from the <a href="https://www.archives.gov/ogis">Office of Government Information Services</a>.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="HAZMAT"> </span>HAZMAT</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L24554" href="/node/24554" hreflang="en">Can an applicant get a Hazardous Materials Endorsement (HME) on their commercial driver’s license (CDL) if they hold a valid Transportation Worker Identification Credential (TWIC®)?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Section 1978 of the TSA Modernization Act passed in October 2018 allows states to issue a Hazardous Materials Endorsement (HME) on a state-issued commercial driver’s license (CDL) to a driver who holds a valid Transportation Worker Identification Credential (<a>TWIC</a>®). This provision allows states to utilize the existing TWIC to verify the completion of the TSA security threat assessment. TSA has approved an exemption from certain portions of the current regulations. This exemption relieves states from requiring an additional HME application from individuals, and relieves them from having to submit certain information and fees to receive a state issued HME if they hold a valid TWIC. <a href="/sites/default/files/tsa-191230-3_4.1attachment_for_1978_exemption.pdf">Per the approved exemption memo</a>, the state must verify the validity of the TWIC using methods prescribed by TSA prior to issuing the HME. The expiration date of any HME issued through this process will not extend past the expiration date of the relevant TWIC. Check with your state for more details.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2119" href="/node/2119" hreflang="en">Do applicants with HMEs have to repeat the Security Threat Assessment (STA) if they are applying for TWICs?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. Applicants who apply for a TWIC do not have to pay the full price for the TWIC STA if they apply successful clearance results from their most recent HME STA, and as a result, the fee for the TWIC is reduced by $22.75. All TWIC applicants must pay the fees that cover the other components of the TWIC program, including enrollment and card issuance. Applicants are always offered the option to apply for a full-fee TWIC STA if they determine it is more cost effective to do so.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1968" href="/node/1968" hreflang="en">Does this rule apply to drivers entering the U.S. from Canada and Mexico?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>This rule applies only to drivers who hold a CDL issued by a state of the U.S. Generally, this would not include drivers from Canada and Mexico. There is a separate rule that addresses Canadian drivers hauling explosives into the U.S. Eventually, all drivers will have to meet threat assessment and eligibility standards that are comparable to the standards that now apply to Hazmat drivers in the U.S.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1967" href="/node/1967" hreflang="en">How do I transfer my HME?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If you have completed a security threat assessment and you are transferring your HME to a new state, you may not have to go through a new threat assessment for the transfer, provided your new state can issue you an HME that expires within five years of your last assessment.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1969" href="/node/1969" hreflang="en">How often must a driver be fingerprinted and qualified under this rule? How do I renew my HME?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Generally, you must renew your HME every five years, although some states may require more frequent reviews based on shorter license cycles. You will be required to submit new fingerprints at the time of renewal of the endorsement. Per state requirements, you may be required to satisfactorily complete written competency tests as a prerequisite to the issuance of a new, renewed, or transferred HME.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2120" href="/node/2120" hreflang="en">I do not have a copy of my birth certificate. How do I obtain a copy of my state birth certificate?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Please contact the Vital Records department in the state you were born.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1971" href="/node/1971" hreflang="en">If TWIC holders choose to use comparable TWIC STAs, when will their HMEs expire?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The HME will be issued with the same expiration date as the individual’s TWIC STA. Therefore, individuals should consider the expiration date of their current TWIC STA to determine if it is cost effective to apply for a comparable HME STA.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1970" href="/node/1970" hreflang="en">Is there a reduced fee if I already have a TWIC®?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You are eligible to pay a reduced fee if you hold a TWIC security threat assessment at least <strong>one</strong> year remaining before expiration in the following states:</p> <p><em>(Arizona, California, Delaware, District of Columbia, Hawaii, Missouri, Nebraska, Nevada, New Mexico, North Carolina, Oregon, South Dakota, Utah, Virginia, Washington, West Virginia, Wyoming)</em></p> <p>In addition, you are eligible to pay a reduced fee if you hold a TWIC security threat assessment at least <strong>four</strong> years remaining before expiration in the following states:</p> <p><em>(Alabama, Colorado, Kansas, Minnesota, Montana, New Jersey, North Dakota, Ohio, Oklahoma, Vermont)</em></p> <p>Applicants in all States above, except Virginia, can confirm their eligibility online with TSA during the HME STA application process <a href="https://universalenroll.dhs.gov/workflows?servicecode=111168&service=comparability-check">here</a>. The State of Virginia will confirm the eligibility of applicants online with TSA.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L113132" href="/node/113132" hreflang="en">TSA Precheck for HME holders</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>CDL holders with an active HME security threat assessment, and who meet the eligibility requirements for the TSA PreCheck Application Program may be eligible for expedited screening.</p> <p>In addition, CDL HME holders must:</p> <ul> <li>Be a U.S. citizen, U.S. lawful permanent resident, or U.S. national</li> <li>Be approved for an HME outside TSA’s waiver process</li> <li>Not be under investigation as a result of TSA’s recurrent vetting</li> </ul> <p>In order to participate in TSA PreCheck, HME holders should use the two-letter State abbreviation followed by the CDL number printed on their state-issued CDL and enter it in the known traveler number field of airline reservations made with a participating airline or in airline profiles. Visit <a href="/sites/default/files/tsa_precheck_for_hme-faqs.pdf">TSA PreCheck for HME</a> for more information.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L1965" href="/node/1965" hreflang="en">What happens after I submit my application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p style="margin-bottom:11px">TSA’s goal is to provide you with the status of your application within 60 days of receiving the information you provided at enrollment. This may take longer if there was difficulty capturing your fingerprints during enrollment or any data is missing.</p> <p>If your licensing state is on the list below you cannot check your status online:</p> <p>Florida, Kentucky, Maryland, New York, Pennsylvania, Texas, Virginia, and Wisconsin. For these states, please check your application status with your state licensing agency or call 1-833-848-4759.</p> <p>For other states, you may check the status of your application online. Go to <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/">TSA Enrollment </a>and select <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/workflows?workflow=service-status">Check My Service Status</a>.</p> <p>TSA does not send or issue approval letters. TSA sends official notification of your HME eligibility to your state of license only, and your state verifies your eligibility and provides your result when it issues you a CDL with HME. Please check with your state driver’s licensing agency on your CDL and HME issuance process and status.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L10606" href="/node/10606" hreflang="en">What is the legal interpretation of the phrase "field of transportation"?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The legal interpretation of the phrase “field of transportation” as it relates to fees covering the cost of vetting services can be found on the Federal Register as Docket ID <a href="http://www.regulations.gov/docket?D=TSA-2016-0001">Docket ID TSA-2016-0001</a>.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2213" href="/node/2213" hreflang="en">What is the rule under which TSA conducts the threat assessment? </a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The rule is 49 CFR 1572. On May 5, 2003, TSA published the rule to secure the transportation of hazardous materials (hazmat), including explosives, by requiring threat assessments for all individuals who apply for, renew, or transfer a Hazardous Materials Endorsement (HME) on their commercial driver’s license (CDL). On January 25, 2007, TSA modified this rule to include additional disqualifiers and appeal mechanisms.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L10605" href="/node/10605" hreflang="en">Who is considered part of the field of transportation and can pay for TSA’s vetting services through user fees?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>According to fee statute (6 U.S.C. 469(a)), the field of transportation includes any individual, activity, entity, facility, owner or operator that is subject to regulation by TSA, the Department of Transportation or the U.S. Coast Guard. This also includes individuals applying for trusted traveler programs, such as TSA PreCheck®.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L107768" href="/node/107768" hreflang="en">Will I receive a letter from TSA?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p style="margin-bottom:11px">If TSA finds potentially disqualifying information, we will send you a letter with instructions on how to proceed.</p> <p>If your application was approved, TSA will not send you an approval letter. TSA sends official notification of your HME eligibility to your state of license only. Please check with your state driver’s licensing agency on your application status.</p> </div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="MyTSA App"> </span>MyTSA App</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20104" href="/node/20104" hreflang="en">How can I download the MyTSA app?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The MyTSA app is available in the iTunes and Google Play app stores and can be downloaded to your personal electronic devices.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20105" href="/node/20105" hreflang="en">How do I add airports to the My Airports screen?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Tap the search icon at the top right of the screen and type in the name of the airport. Tap the star next to the airport name to add it to your list of favorites.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20106" href="/node/20106" hreflang="en">How do I change the order of my favorite airports?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>To arrange your favorite airports, tap the Edit button at the top left of the My Airports screen. You can then drag and drop the airports into the order you prefer. Please note, if you have location services on, the closest airport to you will always be listed first.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L20113" href="/node/20113" hreflang="en">Who can I contact for assistance with the app?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>For assistance with the app, please <a href="mailto:mobileappsupport@tsa.dhs.gov">email your inquiry</a>.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Passenger Fees Effective December 19, 2014"> </span>Passenger Fees Effective December 19, 2014</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2389" href="/node/2389" hreflang="en">How does the fee adjustment impact the air carrier reporting requirements established in the regulation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Air carriers must continue to fulfill the record keeping and reporting requirements as provided in 49 CFR § 1510.17.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2386" href="/node/2386" hreflang="en">How is the September 11 Security Fee applied to air transportation sold to passengers on public charter flights?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If a passenger purchased air transportation from a public charter operator, which means paying the charter operator in full for air transportation, at any time prior to December 19, 2014, the public charter operator must collect the September 11 Security Fee in place prior to December 19, 2014. Conversely, if the passenger purchased public charter air transportation on or after December 19, 2014, the public charter operator must collect the revised September 11 Security Fee.</p> <p>The direct or foreign air carrier operating the public charter flight must then collect the September 11 Security Fee from the public charter operator and remit the security fees to TSA the earlier of:</p> <ul> <li>The time the direct or foreign air carrier received funds from the public charter escrow account; or</li> <li>The date the direct or foreign air carrier operated the flight.</li> </ul> <p>Note that the direct and foreign air carrier remittance date to TSA has no effect on the amount of the fee that should be collected from the passenger. The remittance amount is based on when the passenger purchased public charter air transportation from the public charter operator. </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2385" href="/node/2385" hreflang="en">How is the September 11 Security Fee applied to prepaid air transportation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>In the case of prepaid air transportation, if the passenger fully prepaid air transportation prior to December 19, 2014, and the carrier issued a ticket against the prepaid amount on or after December 19, 2014, the carrier must collect the September 11 Security Fee in effect prior to December 19, 2014, for that ticket because TSA considers the air transportation to have been purchased prior to December 19, 2014.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2522" href="/node/2522" hreflang="en">How will the adjustment be implemented?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The imposition and collection of the September 11 Security Fee will remain at $5.60 per one-way trip on air transportation sold on or after 12:01 AM Eastern Standard Time December 19, 2014, except that the fee imposed per round trip shall not exceed $11.20.</p> <p>See the chart below for further itinerary examples that detail imposition of the fee prior from July 21, 2014 to December 18, 2014 and on and after December 19, 2014.</p> <table border="0" cellpadding="3" cellspacing="0" style="width: 896px; height: 1779px;" width="896"> <thead> <tr> <th scope="col" valign="top" width="270"> <p><strong>Itinerary Examples</strong></p> </th> <th scope="col" valign="top" width="168"> <p><strong>Fee Imposition 49 CFR Part 1510 Effective July 21-December 18, 2014</strong></p> </th> <th scope="col" valign="top" width="174"> <p><strong>Fee Imposition 49 CFR Part 1510 <u>and</u> H.R. 5462 Effective December 19, 2014 Structure</strong></p> </th> </tr> </thead> <tbody> <tr> <td valign="top" width="270"> <p>Washington Dulles to Chicago (stopover)<br> Chicago to Washington Dulles</p> </td> <td valign="top" width="168"> <p>$11.20</p> <p>2 one-way trips</p> </td> <td valign="top" width="174"> <p>$11.20</p> <p>1 round trip with 2 chargeable one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Washington Dulles to Chicago<br> Chicago to Washington Dulles</p> </td> <td valign="top" width="168"> <p>$5.60</p> <p>1 one-way trip</p> </td> <td valign="top" width="174"> <p>$5.60</p> <p>1 round trip with 1 chargeable one-way trip</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Washington Dulles to Chicago<br> Chicago to Los Angeles (stopover)<br> Los Angeles to Chicago<br> Chicago to Washington Dulles</p> </td> <td valign="top" width="168"> <p>$11.20</p> <p>2 one-way trips</p> </td> <td valign="top" width="174"> <p>$11.20</p> <p>1 round trip with 2 chargeable one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Washington Dulles to Chicago<br> Chicago to Los Angeles<br> Los Angeles to Seattle (stopover)<br> Seattle to Los Angeles<br> Los Angeles to Chicago<br> Chicago to Washington Dulles</p> </td> <td valign="top" width="168"> <p>$11.20</p> <p>2 one-way trips</p> </td> <td valign="top" width="174"> <p>$11.20</p> <p>1 round trip with 2 chargeable one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Washington Dulles to Chicago<br> Chicago to Los Angeles<br> Los Angeles to Seattle (stopover)<br> Seattle to Los Angeles</p> </td> <td valign="top" width="168"> <p>$11.20</p> <p>2 one-way trips</p> </td> <td valign="top" width="174"> <p>$11.20</p> <p>2 one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Paris to New York<br> New York to Chicago</p> </td> <td valign="top" width="168"> <p>$5.60</p> <p>1 one-way trip</p> </td> <td valign="top" width="174"> <p>5.60</p> <p>1 one-way trip</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Chicago to New York (stopover)<br> New York to Frankfurt (stopover)<br> Frankfurt to Chicago<br> Chicago to Minneapolis</p> </td> <td valign="top" width="168"> <p>$16.80</p> <p>3 one-way trips</p> </td> <td valign="top" width="174"> <p>$16.80</p> <p>3 one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Newark to Chicago (stopover)<br> Chicago to Denver (stopover)<br> Denver to Las Vegas (stopover)<br> Las Vegas to Chicago (stopover)<br> Chicago to San Francisco</p> </td> <td valign="top" width="168"> <p>$28.00</p> <p>5 one-way trips</p> </td> <td valign="top" width="174"> <p>$28.00</p> <p>5 one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Newark to Chicago (stopover)<br> Chicago to Denver (stopover)<br> Denver to Las Vegas (stopover)<br> Las Vegas to Chicago (stopover)<br> Chicago to Newark</p> </td> <td valign="top" width="168"> <p>$28.00</p> <p>5 one-way trips</p> </td> <td valign="top" width="174"> <p>$11.20</p> <p>1 round trip with 2 chargeable one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Orlando to Pittsburgh (stopover)<br> Pittsburgh to Orlando (stopover)<br> Orlando to Pittsburgh (stopover)<br> Pittsburgh to Orlando (stopover)<br> Orlando to Pittsburgh (stopover)<br> Pittsburgh to Orlando</p> </td> <td valign="top" width="168"> <p>$33.60</p> <p>6 one-way trips</p> </td> <td valign="top" width="174"> <p>$33.60</p> <p>3 round trips with 6 chargeable one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Juneau to Anchorage (stopover 10 hrs)<br> Anchorage to Seattle (stopover 10 hrs)<br> Seattle to Chicago (stopover 10 hrs)<br> Chicago to New York</p> </td> <td valign="top" width="168"> <p>$11.20</p> <p>2 one-way trip</p> </td> <td valign="top" width="174"> <p>$11.20</p> <p>2 one-way trips</p> </td> </tr> <tr> <td valign="top" width="270"> <p>Juneau to Anchorage (stopover 10 hrs)<br> Anchorage to Seattle (stopover 10 hrs)<br> Seattle to Chicago (stopover 10 hrs)<br> Chicago to New York<br> New York to Juneau</p> </td> <td valign="top" width="168"> <p>$11.20</p> <p>2 one-way trips</p> </td> <td valign="top" width="174"> <p>$11.20</p> <p>1 round trip with 2 chargeable one-way trips</p> </td> </tr> </tbody> </table> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2384" href="/node/2384" hreflang="en">What are examples of applying the passenger fee on or after Dec. 19, 2014, if air transportation is changed?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p><span><strong> </strong></span></p> <p><span><strong>Example 1:</strong> Air transportation from Washington to Chicago to Los Angeles with a stopover only in Los Angeles that returns via the same route purchased before December 19, 2014, is charged a $11.20 fee for two one-way trips. If the passenger changed the itinerary to Washington to Los Angeles with only a stopover in Los Angeles and returns via the same route and the ticket is re-priced on or after December 19, 2014, the carrier must continue to charge the September 11 Security Fee of $11.20 for one round trip.</span><span> </span></p> <p><span><strong>Example 2:</strong> Air transportation from Washington to Chicago to Los Angeles purchased before December 19, 2014, is charged a $5.60 fee. If the passenger changed the itinerary to Washington to Los Angeles with a stopover in Los Angeles and returns via the same route and the ticket is re-priced on or after December 19, 2014, the carrier must charge the revised September 11 Security Fee of $11.20.</span><span> </span></p> <p><span><strong>Example 3:</strong> Air transportation from Washington to Chicago to Los Angeles purchased before December 19, 2014, is charged a $5.60 fee. If the air carrier changed the itinerary to Washington to Los Angeles on or after December 19, 2014, neither the carrier nor the passenger is liable for a revised September 11 Security Fee. The fee remains $5.60.</span></p> <p><span><strong> </strong></span> </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2388" href="/node/2388" hreflang="en">What if a carrier does not collect the required fees from a passenger?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If a direct or foreign air carrier does not properly collect the fee from the passenger, the direct or foreign air carrier is still solely liable to TSA for the fee.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2383" href="/node/2383" hreflang="en">What if a ticket originally purchased prior to December 19, 2014, was changed by the passenger on or after December 19, 2014?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If a passenger purchased a ticket before December 19, 2014, and changed the original itinerary and the ticket changed in price December 19, 2014, the carrier must treat the itinerary change as a new purchase and charge the revised September 11 Security Fee.</p> <p>If however, a passenger purchased a ticket before December 19, 2014, and changed the amenities of that ticket on or after December 19, 2014, the carrier must not treat the transaction as a new purchase of air transportation and continue to collect the fee as in effect prior to December 19, 2014. Amenities include seating changes, meals or other items not related to air transportation.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2382" href="/node/2382" hreflang="en">What is the significance of continental air transportation and non-continental air transportation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA modified the definition of “stopover” to make a distinction not only between domestic and foreign travel, but to recognize that non-continental U.S. air transportation (outside the contiguous 48 states) is more like foreign air transportation than continental air transportation. Stopover means a break in travel of more than:</p> <ul> <li>four hours (4) for continental interstate and intrastate air transportation</li> <li>twelve hours (12) for non-continental interstate and intrastate air transportation as well as foreign air transportation.</li> </ul></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2387" href="/node/2387" hreflang="en">When must air carriers remit fees to TSA?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Under 49 CFR § 1510.13(a), direct and foreign air carriers must remit all September 11 Security Fees imposed each calendar month to TSA by the last calendar day of the month following the imposition of the fee. Therefore, direct and foreign air carriers must remit any September 11 Security Fees imposed on air transportation sold during the month of December 2014, no later than January 31, 2015.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2380" href="/node/2380" hreflang="en">Why was the TSA September 11 Security Fee adjusted effective December 19, 2014?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Effective December 19, 2014, TSA adjusted the fee in accordance with <a href="https://www.congress.gov/bill/113th-congress/house-bill/5462">H.R.5462</a>, which limits the maximum fee for round trips to $11.20.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Passenger Fees Effective July 21, 2014"> </span>Passenger Fees Effective July 21, 2014</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2408" href="/node/2408" hreflang="en">How does the fee adjustment impact the air carrier reporting requirements established in the regulation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Air carriers must continue to fulfill the record keeping and reporting requirements as provided in 49 CFR § 1510.17.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2405" href="/node/2405" hreflang="en">How is the September 11 Security Fee applied to air transportation sold to passengers on public charter flights?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>A public charter operator must collect the September 11 Security Fee in place prior to July 21, 2014, if air transportation was purchased from a public charter operator in full at any time prior to July 21, 2014. Conversely, if the passenger purchases public charter air transportation after July 21, 2014, the public charter operator must collect the revised September 11 Security Fee.</p> <p>The direct or foreign air carrier operating the public charter flight must then collect the September 11 Security Fee from the public charter operator and remit the security fees to TSA the earlier of: the time the direct or foreign air carrier receives funds from the public charter escrow account; or the date the direct or foreign air carrier operates the flight.</p> <p>Note that the direct and foreign air carrier remittance date to TSA has no effect on the amount of the fee that should be collected from the passenger. The remittance amount is based on when the passenger purchases public charter air transportation from the public charter operator. </p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2404" href="/node/2404" hreflang="en">How is the September 11 Security Fee applied to prepaid air transportation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If the passenger fully prepaid air transportation prior to July 21, 2014, and the carrier issued a ticket against the prepaid amount after July 21, 2014, the carrier must collect the September 11 Security Fee in effect prior to July 21, 2014. The air transportation is considered to have been purchased prior to July 21, 2014.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2521" href="/node/2521" hreflang="en">How will the adjustment be implemented?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The imposition and collection of the September 11 Security Fee will change from $2.50 per enplanement, with a maximum of $5.00 per one-way and maximum of $10.00 per round trip to $5.60 per one-way trip on air transportation sold on or after 12:00AM Eastern Standard Time July 21, 2014.</p> <p>See the chart below for further itinerary examples that detail imposition of the fee prior to July 21st and after July 21st.</p> <table align="left" border="1" cellpadding="3" cellspacing="0" width="49%"> <thead> <tr> <th scope="col" width="255"> <p><strong>Itinerary Examples</strong></p> </th> <th scope="col" width="298"> <p><strong>Imposition Prior<br> to July 21, 2014</strong></p> </th> <th scope="col" width="123"> <p><strong>Imposition Beginning</strong><br> <strong>July 21, 2014</strong></p> </th> </tr> </thead> <tbody> <tr> <td width="255"> <p>Washington Dulles to Chicago (stopover)<br> Chicago to Washington Dulles</p> </td> <td width="298"> <p>$5.00</p> <p>1 round trip with 2 chargeable enplanements</p> </td> <td width="123"> <p>$11.20</p> <p>2 one-way trips</p> </td> </tr> <tr> <td width="255"> <p>Washington Dulles to Chicago<br> Chicago to Los Angeles (stopover)<br> Los Angeles to Chicago<br> Chicago to Washington Dulles</p> </td> <td width="298"> <p>$10.00</p> <p>1 round trip with 4 chargeable enplanements</p> </td> <td width="123"> <p>$11.20</p> <p>2 one-way trips</p> </td> </tr> <tr> <td width="255"> <p>Washington Dulles to Chicago<br> Chicago to Los Angeles<br> Los Angeles to Seattle (stopover)<br> Seattle to Los Angeles<br> Los Angeles to Chicago<br> Chicago to Washington Dulles</p> </td> <td width="298"> <p>$10.00</p> <p>1 round trip with 4 chargeable enplanements</p> </td> <td width="123"> <p>$11.20</p> <p>2 one-way trips</p> </td> </tr> <tr> <td width="255"> <p>Washington Dulles to Chicago</p> </td> <td width="298"> <p>$2.50</p> <p>1 one-way trip with 1 chargeable enplanement</p> </td> <td width="123"> <p>$5.60</p> <p>1 one-way trip</p> </td> </tr> <tr> <td width="255"> <p>Washington Dulles to Chicago<br> Chicago to Los Angeles<br> Los Angeles to Seattle (stopover)<br> Seattle to Los Angeles</p> </td> <td width="298"> <p>$7.50</p> <p>2 one-way trips with 3 chargeable enplanements</p> </td> <td width="123"> <p>$11.20</p> <p>2 one-way trips</p> </td> </tr> <tr> <td width="255"> <p>Paris to New York<br> New York to Chicago</p> </td> <td width="298"> <p>$2.50</p> <p>1 one-way trip with 1 chargeable enplanement</p> </td> <td width="123"> <p>$5.60</p> <p>1 one-way trip</p> </td> </tr> <tr> <td width="255"> <p>Chicago to New York (stopover)<br> New York to Frankfurt (stopover)<br> Frankfurt to Chicago<br> Chicago to Minneapolis</p> </td> <td width="298"> <p>$7.50</p> <p>3 one-way trips with 3 chargeable enplanements</p> </td> <td width="123"> <p>$16.80</p> <p>3 one-way trips</p> </td> </tr> <tr> <td width="255"> <p>Newark to Chicago (stopover)<br> Chicago to Denver (stopover)<br> Denver to Las Vegas (stopover)<br> Las Vegas to Chicago (stopover)<br> Chicago to San Francisco</p> </td> <td width="298"> <p>$12.50</p> <p>5 one-way trips with 5 chargeable enplanements</p> </td> <td width="123"> <p>$28.00</p> <p>5 one-way trips</p> </td> </tr> <tr> <td width="255"> <p>Newark to Chicago (stopover)<br> Chicago to Denver (stopover)<br> Denver to Las Vegas (stopover)<br> Las Vegas to Chicago (stopover)<br> Chicago to Newark</p> </td> <td width="298"> <p>$10.00</p> <p>1 round trip with 4 chargeable enplanements</p> </td> <td width="123"> <p>$28.00</p> <p>5 one-way trips</p> </td> </tr> <tr> <td width="255"> <p>Orlando to Pittsburgh (stopover)<br> Pittsburgh to Orlando (stopover)<br> Orlando to Pittsburgh (stopover)<br> Pittsburgh to Orlando (stopover)<br> Orlando to Pittsburgh (stopover)<br> Pittsburgh to Orlando</p> </td> <td width="298"> <p>$15.00</p> <p>3 round trips with 6 chargeable enplanements</p> </td> <td width="123"> <p>$33.60</p> <p>6 one-way trips</p> </td> </tr> <tr> <td width="255"> <p>Juneau to Anchorage (stopover 10 hrs)<br> Anchorage to Seattle (stopover 10 hrs)<br> Seattle to Chicago (stopover 10 hrs)<br> Chicago to New York</p> </td> <td width="298"> <p>$10.00</p> <p>4 one-way trips with 4 chargeable enplanements</p> </td> <td width="123"> <p>$11.20</p> <p>2 one-way trips</p> </td> </tr> </tbody> </table> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2403" href="/node/2403" hreflang="en">What are some examples of applying the September 11 Security Fee after July 21, 2014 if air transportation is changed?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p><strong>Example 1:</strong> Air transportation from Washington to Chicago to Los Angeles with a stopover only in Los Angeles and returns via the same route purchased before July 21, 2014, is charged a $10 fee. If the passenger changed the itinerary to Washington to Los Angeles with only a stopover in Los Angeles and returned via the same route and the ticket is re-priced after July 21, 2014, the carrier must charge the revised September 11 Security Fee of $11.20.</p> <p><strong>Example 2</strong>: Air transportation from Washington to Chicago to Los Angeles purchased before July 21, 2014, is charged a $5 fee. If the passenger changed the itinerary to Washington to Los Angeles and the ticket is re-priced after July 21, 2014, the carrier must charge the revised September 11 Security Fee of $5.60.</p> <p><strong>Example 3:</strong> Air transportation from Washington to Chicago to Los Angeles purchased before July 21, 2014, is charged a $5 fee. If the air carrier changes the itinerary to Washington to Los Angeles after July 21, 2014, due to an involuntary re-route, neither the carrier nor the passenger is liable for a revised September 11 Security Fee. The fee remains $5.00.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2407" href="/node/2407" hreflang="en">What if a carrier does not collect the required fees from a passenger?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If a direct or foreign air carrier does not properly collect the fee form the passenger, the air direct or foreign air carrier is still solely liable to TSA for the fee.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2402" href="/node/2402" hreflang="en">What if a ticket originally purchased prior to July 21, 2014, was changed by the air carrier after July 21, 2014?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If a passenger purchased a ticket before July 21, 2014, and the air carrier changed the original itinerary after July 21, 2014, due to an involuntary re-route, neither the passenger nor the air carrier are liable to TSA for the difference in the imposition of the revised fee.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2393" href="/node/2393" hreflang="en">What if a ticket originally purchased prior to July 21, 2014, was changed by the passenger after July 21, 2014?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If a passenger purchased a ticket before July 21, 2014, changed the original itinerary and the ticket was re-priced after July 21, 2014, the carrier must treat the itinerary change as a new purchase and charge the revised September 11 Security Fee.</p> <p>If a passenger purchased a ticket before July 21, 2014, and changed the amenities of that ticket after July 21, 2014, the carrier must not treat the transaction as a new purchase. The carrier will continue to collect the fee as in effect prior to July 21, 2014. Amenities include seating changes, meals, or other items not related to air transportation.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2392" href="/node/2392" hreflang="en">What is the significance of continental air transportation and non-continental air transportation?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA changed the definition of stopover to make a distinction between domestic and foreign travel, and to recognize that non-continental U.S. air transportation (outside the contiguous 48 states) is more like foreign air transportation. Stopover means a break in travel of more than: four hours for continental interstate and intrastate air transportation; twelve hours for non-continental interstate and intrastate air transportation as well as foreign air transportation.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2406" href="/node/2406" hreflang="en">When must air carriers remit fees to TSA?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Under 49 CFR § 1510.13(a), direct and foreign air carriers must remit all September 11 Security Fees imposed each calendar month to TSA by the last calendar day of the month following the imposition of the fee. Therefore, direct and foreign air carriers must remit any September 11 Security Fees imposed on air transportation sold during the month of October 2014, no later than November 30, 2014.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L2390" href="/node/2390" hreflang="en">Why was the September 11 Security Fee adjusted?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Effective, July 21 2014, TSA adjusted the fee in accordance with Public Law 113-67, the Bipartisan Budget Act of 2013.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="Screening Partnership Program"> </span>Screening Partnership Program</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3216" href="/node/3216" hreflang="en">Can an airport compete to provide security screening services at their airport?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes, If the airport operator meets the qualification criteria identified by 49 U.S.C. § 44920, as amended, it may compete for the contract to provide screening services at that airport. This does not guarantee they will be awarded the contract for security screening services. The airport will be required to compete in the normal procurement process.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3231" href="/node/3231" hreflang="en">Can any company submit a proposal?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The TSA Screening Partnership Program (SPP) currently fulfills all of its screening requirements via task orders from an Indefinite Delivery, Indefinite Quantity (IDIQ) multiple-award contract vehicle. Only companies that have an SPP IDIQ contract may submit a proposal for task order requirements. TSA advertised for companies to be a part of the IDIQ contract vehicle in 2015, and again in 2020. TSA reserves the right to add more vendors to the SPP IDIQ contract, but at this time no further vendor additions are anticipated.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3236" href="/node/3236" hreflang="en">Can the airport operator advise the screening contract company on security screening service operations at their airport?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The contract screening company is contracted by TSA to provide the security screening services. TSA monitors vendor performance according to their contract. The vendor must comply with all TSA standard operating procedures and operational directives. The airport operator has no new role or impact on the screening operations as a result of the program.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3229" href="/node/3229" hreflang="en">Can the airport operator be part of the formal source selection process for the program?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The airport operator may be part of the selection process. TSA has developed a process that allows airport operators to participate in the evaluation of proposals in accordance with chapter 21 of title 41 and all relevant statutes and regulations.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3221" href="/node/3221" hreflang="en">Can the airport operator elect to privatize non-regulatory or non-certified positions?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If the airport operator wishes to contract directly with a vendor to provide non-regulatory or non-certified positions, TSA will not object. Any such work would of course have to follow all standard operating procedures and other pertinent regulations. The work would also have to be coordinated through the Federal Security Director to assure proper supervision.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3223" href="/node/3223" hreflang="en">Do SPP airports have the same number of contract screeners as federalized airports?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The private company providing security screening services ultimately determines the number of contract screeners hired. TSA seeks to provide flexibility to the contractor to manage the operations as efficiently as possible while meeting security and customer service standards.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3224" href="/node/3224" hreflang="en">Does the use of a contract company reduce the employee hiring timeframe? </a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Private security screening companies are subject to the same security screener hiring restrictions and challenges as the federal government. Contract screener candidates receive the same security background check and must meet the same medical requirements as prospective federal security screeners. In addition, hiring and retention are affected by the airport’s local economy and all contract screeners must attend all TSA provided training to include training at the TSA Academy.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3200" href="/node/3200" hreflang="en">How does an airport operator apply to the Screening Partnership Program?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Interested airport authorities can submit an application to their local Federal Security Director. Follow instructions provided on the <a href="/for-industry/screening-partnerships">Screening Partnership Program</a> web page.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3233" href="/node/3233" hreflang="en">Is TSA required to award a contract within a specific timeframe?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Under the FAA Reauthorization Act of 2018, TSA is required to make a determination on an application within 60 days of application receipt. TSA is required to enter into a contract with a private screening company for the provision of screening at the airport no later than 120 days, as practicable, after the date of application approval.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3203" href="/node/3203" hreflang="en">What is the application period?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Due to the FAA Reauthorization Act of 2018, TSA is required to make a determination on an application within sixty (60) days of application receipt. TSA is required to enter into a contract with a private screening company for the provision of screening at the airport not later than 120 days, as practicable, after the date of application approval.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3210" href="/node/3210" hreflang="en">What is the criterion for airport applicant selection?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>On October 5, 2018, the President signed the Federal Aviation Administration (FAA) Reauthorization Act of 2018, which directed the TSA administrator to approve SPP applications if the administrator determines that “the approval would not compromise security or detrimentally affect the cost-efficiency or the effectiveness of the screening of passengers or property at the airport”. This modifies existing application processing timelines and provides additional Transportation Security Administration (TSA) requirements related to the 49 CFR §44920 Security Partnership Program (SPP).</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3213" href="/node/3213" hreflang="en">What recourse does an airport operator have if TSA denies the application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>As stipulated by the FAA Reauthorization Act of 2018, if an application is denied, TSA must inform the airport operator in writing, within sixty (60) days, and explain the findings that served as the basis for the denial. TSA must also provide the results of any cost or security analysis conducted in considering the application, and recommendations on how the airport operator can address the reasons for the denial. The airport can reapply to participate in SPP at any time.</p></div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L3207" href="/node/3207" hreflang="en">Who is eligible to submit an application to participate in the SPP?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The program application process is open to all federally staffed airports in the United States that require security screening services.</p></div></div> </div> </details> </div> <div class="views-row"> <details> <summary><h2><span class="accordion-icon" id="TWIC®"> </span>TWIC®</h2></summary> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131252" href="/node/131252" hreflang="en">Can a TWIC card be confiscated or taken from an individual by an employer?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. The TWIC card is the property of TSA.</p> <p>Exception: an employer must retrieve a TWIC card from an applicant when their work visa expires and return it to TSA. Law enforcement, TSA or U.S. Coast Guard personnel may also confiscate a TWIC if used in conjunction with a crime.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131258" href="/node/131258" hreflang="en">Can I apply for TWIC with a non-binary gender and gender non-conforming identity document on the TWIC application?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131244" href="/node/131244" hreflang="en">Can I still renew my TWIC card via an enrollment center?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Yes. You may <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/programs/twic">renew your TWIC card online or in-person</a> at an enrollment center. If you renew in-person, we recommend you <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/workflows?servicecode=111111&service=appointment">schedule an appointment</a>. If appointments are not immediately available at the enrollment center of your choice, we encourage you to schedule an appointment at one of the alternate enrollment centers in the area. Appointments are encouraged to save you time but are not required as most enrollment centers will accept walk-ins for TWIC applicants.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131239" href="/node/131239" hreflang="en">How can I make an appointment for in-person enrollment?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You may make an appointment online through the TSA Enrollment website or by calling (855) 347-8371 weekdays from 8 a.m. to 10 p.m. ET. If pre-enrollment is available, you may make an appointment online during the pre-enrollment process.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131249" href="/node/131249" hreflang="en">How can I still go to work and/or gain access to a facility while I am waiting for my replacement card?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>U.S. Coast Guard policy allows workers who meet certain requirements to continue to have access to a regulated facility while waiting for their replacement card. One of the conditions is to have a receipt showing you ordered a replacement card. Please contact the U.S. Coast Guard for further details on their policy.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131255" href="/node/131255" hreflang="en">How do I assist someone with responding to their Preliminary Determination of Ineligibility?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA, pursuant to the Privacy Act of 1974, Title 5, United States Code, Section 552a, is not permitted to disclose information about someone other than to the applicant without that applicant’s written consent.</p> <p>If you seek to support a person applying for one of TSA’s vetting programs, please have them complete the DHS Form 590- Authorization to Release Information to Another Person. Fax the signed form to (540) 710-2763.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131256" href="/node/131256" hreflang="en">How do I change the gender I provided to TWIC?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Individuals with an active TWIC may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. ET, to request a gender data update with the TWIC Program. Please note, updating your gender will not impact your TWIC status.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131243" href="/node/131243" hreflang="en">How do I know to renew my TWIC?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TWIC card holders may renew their TWIC card online up to one year prior to the expiration date printed on their card and up to one year after their card expires. After one year, you will be considered a new enrollee, subject to the standard in-person enrollment process. To be eligible for online renewal, you must be a U.S. citizen, U.S. national, or a lawful permanent resident.</p> <p>If you have changed your name since enrollment, you must contact the TSA Help Center at 855-DHS-UES1 (855-347-8371) to update your name before renewing online. If you are not eligible for online renewal, you can follow the same steps as a new applicant to renew your TWIC card in person at an enrollment center.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131247" href="/node/131247" hreflang="en">How do I report my TWIC card lost and or missing? </a></span></div><div class="views-field views-field-body"><div class="field-content"><p>To report a card lost or missing, please contact 1-855-347-8371 weekdays 8 a.m. to 10 p.m. ET or by <a href="https://tsaenrollmentbyidemia.tsa.dhs.gov/workflows?servicecode=111111&service=card-replacement">replacing your card online</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131238" href="/node/131238" hreflang="en">How long does it take to process my TWIC application? What if I don’t receive a response?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>TSA’s goal is to provide you with a response within 60 days of receiving the information you provided at enrollment. This may take longer if there was difficulty capturing your fingerprints during enrollment. You can check your status online at any time. After an application is approved, you will receive a phone or email notification.</p> <p>After notification, your TWIC card should arrive at the address provided during enrollment or at an enrollment center within 10 days. If it is not received within the 10-day period, applicants have 60 days to report non-receipt of the card by visiting the TSA Enrollment website or calling (855) 347-8371 weekdays from 8 a.m. to 10 p.m. ET. Failure to report non-receipt of the card within 60 days will result in a $60 fee to replace the lost card.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131237" href="/node/131237" hreflang="en">How long is a TWIC card valid for? </a></span></div><div class="views-field views-field-body"><div class="field-content"><p>A TWIC card is valid for five years from the date it is issued to an applicant.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131248" href="/node/131248" hreflang="en">If I find my lost card after I reported it missing, can I still use it?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>No. If you find your card after ordering a replacement, then you should destroy the old card or return it directly to TSA to the address on the back of the card.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131236" href="/node/131236" hreflang="en">TSA PreCheck® for Transportation Worker Identification Credential (TWIC®) cardholders</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Many TWIC cardholders meet the criteria for the TSA PreCheck Application Program and may be eligible for expedited screening. In addition to having a valid TWIC card, the TWIC holder must:</p> <ul> <li>Be a U.S. citizen, U.S. lawful permanent resident, or U.S. national</li> <li>Be approved for a TWIC outside TSA’s waiver process</li> <li>Not be under investigation as a result of TSA’s recurrent vetting</li> </ul> <p>In order to participate TWIC cardholders should take the CIN on the back of their TWIC card and enter it in the known traveler number field of airline reservations made with a participating airline or in airline profiles. Visit <a href="/sites/default/files/tsa_precheck_for_twic-faqs.pdf">TSA PreCheck for TWIC</a> for more information.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131246" href="/node/131246" hreflang="en">What are the rules for handling a TWIC card?</a></span></div><div class="views-field views-field-body"><div class="field-content"><ul> <li>Protect your card by keeping it in the hard plastic case provided with your TWIC.</li> <li>Do not place or hang in direct sunlight (for example, do not place on dashboard, visor, or hang from rear view mirror of car).</li> <li>Do not flex, bend, or punch a hole in the card.</li> <li>Do not carry the TWIC in your wallet, as it is subject to bending.</li> <li>Do not laminate or apply any tape or labels to the TWIC.</li> <li>Do not punch a hole in the card to wear it on a string; use the card holder.</li> <li>Do not place the card near a magnet or in a strong magnetic field. Industrial magnets (e.g. scrap yards, container lifters, etc.) may damage a TWIC if it is in close proximity to the magnetic source.</li> </ul> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131257" href="/node/131257" hreflang="en">What does it mean that I can self-select my preferred gender during the TWIC application process?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You can select gender on your TWIC application that is most appropriate for you - Male, Female, or Another Gender. The gender on your identification document does not have to match the gender you select on your TWIC application. Medical certification or a physician's letter is not required when enrolling with a gender that does not match the gender on your identification documents.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131253" href="/node/131253" hreflang="en">What if I no longer meet the eligibility requirements?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>You must report the disqualifying condition to TSA and surrender your TWIC to TSA by mailing the card to the address on the back or by returning it to an enrollment center.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131254" href="/node/131254" hreflang="en">What if I receive a Preliminary Determination of Ineligibility letter from TSA?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>If TSA finds potentially disqualifying information, TSA will send you a letter with instructions on how to proceed. Review each potential disqualifying offense on the letter to determine if it is accurate as shown. As part of your redress, you may request an Appeal, a Waiver, or both.</p> <p>TSA considers the following five criteria when determining whether to grant a waiver for a disqualifying criminal offense, as applicable:</p> <ul> <li>Circumstances of the disqualifying act or offense,</li> <li>Restitution made by the applicant,</li> <li>Any federal or state mitigation remedies (such as certificates showing completion of court-ordered substance abuse or other treatment programs),</li> <li>Court records or official medical release documents indicating the applicant no longer lacks mental capacity, and</li> <li>Any other factors that indicate the applicant does not pose a security threat, including evidence of rehabilitation.</li> </ul> <p>You will have 60 days from receipt of the letter to submit your response to TSA or request additional time to respond. You may also contact 1-855-347-8371 weekdays 8 a.m. to 10 p.m. ET for assistance.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131240" href="/node/131240" hreflang="en">What is the legal interpretation of the phrase “field of transportation?”</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>The legal interpretation of the phrase “field of transportation” as it relates to fees covering the cost of vetting services can be found on the Federal Register as <a href="https://www.regulations.gov/docket/TSA-2016-0001/document">Docket ID TSA-2016-0001</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131242" href="/node/131242" hreflang="en">What is the TWIC annotated B-1 visa and who can apply for one?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Foreign nationals who perform maritime services in the United States and require access to secure areas of facilities and vessels can apply for this type of B-1 visa, specifically designed for the TWIC program. These individuals are required to meet the eligibility requirements set forth by the Department of State for a B-1 visa (“Temporary Visitor for Business”) and are required to provide an official letter from their employer stating a TWIC is required to perform the individual’s job in the maritime industry.</p> <p>This letter must be provided to the relevant U.S. Embassy or Consulate as part of the individual’s visa application. The employer letter must contain details such as the type of work performed by the individual, the location and duration of the work, as well as employer contact information if additional information or follow up is necessary.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131245" href="/node/131245" hreflang="en">What personal information is stored on the TWIC card and how does TSA protect the privacy of the information?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Your full name, expiration date, digital photo and two fingerprints will be stored on your TWIC card. To ensure your privacy is protected, your data is encrypted, stored and transmitted securely using methods that protect the information from unauthorized retrieval or use.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131251" href="/node/131251" hreflang="en">Where can I find information about TWIC readers?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>Information about TWIC readers can be found on the U.S. Coast Guard Homeport <a href="https://homeport.uscg.mil/missions/maritime-security/maritime-transportation-security-act-(mtsa)/transportation-worker-identification-credential-(twic)">website</a>.</p> </div></div> </div> <div class="views-row"> <div class="views-field views-field-title views-accordion-header js-views-accordion-header-edf84024e114191555a3124ee19de32793623a6c429c1927a81581ee7adad7ca"><span class="field-content"><a id="L131241" href="/node/131241" hreflang="en">Who is considered part of the field transportation and can pay for TSA’s vetting services through user fees?</a></span></div><div class="views-field views-field-body"><div class="field-content"><p>According to fee statute (6 U.S.C. 469(a)), the field of transportation includes any individual, activity, entity, facility, owner or operator subject to regulation by TSA, the Department of Transportation or the U.S. Coast Guard. This also includes individuals applying for trusted traveler programs, such as TSA PreCheck.</p> </div></div> </div> </details> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <footer class="tsa-footer usa-footer" role="contentinfo"> <div class="usa-footer__primary-section"> <div class="grid-row grid-gap topfooter"> <nav role="navigation" aria-labelledby="block-footertop-menu" id="block-footertop" class="settings-tray-editable block block-menu navigation menu--footer-top" data-drupal-settingstray="editable"> <h2 class="visually-hidden" id="block-footertop-menu">Footer Top</h2> <ul class="menu"> <li class="menu__item"> <a class="menu__link" href="/about" > About </a> </li> <li class="menu__item"> <a class="menu__link" href="/contact" > Contact </a> </li> <li class="menu__item"> <a class="menu__link" href="/news" > Media </a> </li> <li class="menu__item"> <a class="menu__link" href="/travel" > Travel </a> </li> </ul> </nav> </div> <div class="grid-row grid-gap middlefooter"> <div class="usa-footer__logo grid-row mobile-lg:grid-col-6 mobile-lg:grid-gap-2 footercenter"> <img class="usa-footer__logo-img" src="/profiles/tsad8_gov/themes/custom/tsa_gov/logo.svg" alt="The U.S. Department of Homeland Security Transportation Security Administration Seal"> </div> <div class="usa-footer__contact-links mobile-lg:grid-col-6 footercenter"> <div class="usa-footer__social-links grid-row grid-gap-1"> <div class="grid-col-auto"> <a class="usa-social-link survey-processed" href="https://instagram.com/tsa/"> <img class="usa-social-link__icon" src="/profiles/tsad8_gov/themes/custom/tsa_gov/images/IG.svg" alt="Instagram"> </a> </div> <div class="grid-col-auto"> <a class="usa-social-link survey-processed" href="https://www.facebook.com/TSA"> <img class="usa-social-link__icon" src="/profiles/tsad8_gov/themes/custom/tsa_gov/images/FB.svg" alt="Facebook"> </a> </div> <div class="grid-col-auto"> <a class="usa-social-link survey-processed" href="https://twitter.com/tsa"> <img class="usa-social-link__icon" src="/profiles/tsad8_gov/themes/custom/tsa_gov/images/X.svg" alt="X"> </a> </div> <div class="grid-col-auto"> <a class="usa-social-link survey-processed" href="https://www.linkedin.com/company/2994"> <img class="usa-social-link__icon" src="/profiles/tsad8_gov/themes/custom/tsa_gov/images/linkedin.svg" alt="LinkedIn"> </a> </div> <div class="grid-col-auto"> <a class="usa-social-link survey-processed" href="https://www.youtube.com/tsa"> <img class="usa-social-link__icon" src="/profiles/tsad8_gov/themes/custom/tsa_gov/images/YT.svg" alt="YouTube"> </a> </div> <div class="grid-col-auto"> <a class="usa-social-link survey-processed" href="https://www.tsa.gov/contact/customer-service"> <img class="usa-social-link__icon" src="/profiles/tsad8_gov/themes/custom/tsa_gov/images/AskTSA.svg" alt="Ask TSA"> </a> </div> <div class="grid-col-auto"> <a class="usa-social-link survey-processed" href="https://www.threads.net/@tsa"> <img class="usa-social-link__icon" src="/profiles/tsad8_gov/themes/custom/tsa_gov/images/threads_logo.svg" alt="Threads"> </a> </div> <div class="grid-col-auto"> <a class="usa-social-link survey-processed" href="https://public.govdelivery.com/accounts/USDHSTSA/subscriber/new"> <img class="usa-social-link__icon" src="/profiles/tsad8_gov/themes/custom/tsa_gov/images/email.svg" alt="Email"> </a> </div> </div> </div> </div> </div> <div class="usa-footer__secondary-section"> <div class="grid-row grid-gap"> <div class="grid-col-9 mobile-lg:grid-col-9 "> <section class="usa-identifier__section usa-identifier__section--masthead" aria-label="Agency identifier"> <div class="usa-identifier__container"> <div class="usa-identifier__logos"> <a href="https://www.dhs.gov" class="usa-identifier__logo"> <img class="usa-identifier__logo-img" src="/profiles/tsad8_gov/themes/custom/tsa_gov/dhs-logo.svg" alt="The U.S. Department of Homeland Security Transportation Security Administration Seal"> </a> </div> <div class="usa-identifier__identity" aria-label="Agency description"> <p class="usa-identifier__identity-domain">TSA.gov</p> <p class="usa-identifier__identity-disclaimer"> An official website of the <a href="https://www.dhs.gov">U.S. Department of Homeland Security</a> </p> </div> </div> </section> <div class="tablet:grid-col-12 grid-col-12 mobile-lg:grid-col-6 mobile-lg:grid-gap-2"> <nav class="usa-footer__nav"> <div class="grid-row"> <ul class="menu menu--footer nav usa-list usa-list--unstyled usa-list--no-decoration"> <li class="usa-list__item grid-col-6 tablet:grid-col-4"><a href="/accessibility">Accessibility</a></li> <li class="usa-list__item grid-col-6 tablet:grid-col-4"><a href="/a-zindex">A - 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