Genentech: Product Security

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We are committed to ensuring people can safely access our medicines when they need them. </p> <p><strong>Illegitimate medicines – medicines that may be counterfeit, adulterated, diverted or illegally imported - continue to pose a significant global threat to patient safety.</strong> These medicines are neither safe nor effective and have significant negative implications for public health. Several factors, such as technological advancements, globalization and the Internet, have enabled counterfeiters to more easily manufacture counterfeit goods and introduce illegitimate medicines into the supply chain. </p> </div> </section> <header class="section-title section-title--no-spacer"> <div class="section-title__main"> <h1 class="section-title__head">What You Can Do to Protect Product Safety</h1> <p></p> </div> </header> <section class="multipoint-grid multipoint-grid--left"> <div class="multipoint-grid__tile"> <div class="multipoint-grid__icon"> <svg class="icon icon--blue"><use xlink:href="#icon-gcs-returns-damaged-product"></use></svg> </div> <div class="multipoint-grid__text"> <h5 class="multipoint-grid__head">Check product packaging, look out for:</h5> <p class="multipoint-grid__body"><ul> <li>Missing lot #, NDC#, expiration date or serialization #</li> <li>External packaging, labeling, and inserts in a foreign language, spelling errors, or poor quality printing</li> <li>Damaged, altered, unsealed, or open packages</li> </ul></p> </div> </div> <div class="multipoint-grid__tile"> <div class="multipoint-grid__icon"> <svg class="icon icon--blue"><use xlink:href="#icon-gcs-distribution"></use></svg> </div> <div class="multipoint-grid__text"> <h5 class="multipoint-grid__head">Purchase only from legitimate suppliers, be cautious of:</h5> <p class="multipoint-grid__body"><ul> <li>New or unfamiliar suppliers</li> <li>Offers for medicine at price that might be “too good” to be true</li> <li>Rogue online pharmacies or social media accounts offering medicines for sale</li> <li>Products in short supply or high demand are often targets of counterfeiters</li><ul></p> </div> </div> <div class="multipoint-grid__tile"> <div class="multipoint-grid__icon"> <svg class="icon icon--blue"><use xlink:href="#icon-gcs-spoilage"></use></svg> </div> <div class="multipoint-grid__text"> <h5 class="multipoint-grid__head">If you believe a product is suspicious:</h5> <p class="multipoint-grid__body"><ul> <li>Quarantine, investigate, and properly handle suspect and illegitimate drugs</li> <li>To verify or trace the product, send a request to <a href="/cdn-cgi/l/email-protection#6a0d0f040f041e0f09020e1b190b470e2a0d0f040f44090507" style="color: #00a5db;"><span class="__cf_email__" data-cfemail="93f4f6fdf6fde7f6f0fbf7e2e0f2bef7d3f4f6fdf6bdf0fcfe">[email protected]</span></a> and include serial number, lot number, NDC number, and expiration date. </li> </ul></p> </div> </div> </section> <div class="callout-text "> <div class="callout__body"> <h4 class="callout-text__head">Important Contact Information</h4> <p><p>Product quality and authentication inquiries: Genentech Product Quality <a href="tel:+18003340290" style="color: #389dd3;">1-800-334-0290</a></p> <p>Report a side effect: FDA MedWatch Program <a href="https://www.fda.gov/safety/medwatch-fda-safety-information-and-adverse-event-reporting-program" style="color: #389dd3;">FDA.GOV/MEDWATCH</a></p> <p>Information about Genentech’s serialization efforts and DSCSA: <a href="/cdn-cgi/l/email-protection#0e494b404b405a4b4d464a5f5d4f234a4e494b404b204d4143" style="color: #389dd3;"><span class="__cf_email__" data-cfemail="4106040f040f15040209051012006c050106040f046f020e0c">[email protected]</span></p></p> </div> </div> <section class="editorial"> <style> .d_i_row { align-items: center; display: flex; flex-direction: column; justify-content: space-evenly; } @media(min-width:768px) { .d_i_row .column1 { border-right: 1px solid #d5c3c3; margin-right: 10px; } } .column1, .column2, .column3 { margin-bottom: 2rem; padding-right: 20px; width: 80%; } .stat { font-family: Gene-Condensed-Bold,sans-serif; font-size: 5.75rem; font-weight: 400; letter-spacing: -.05rem; text-align: center; margin-right: 5px; color:#003087; } @media (min-width: 768px) { .d_i_row { flex-direction: row; align-items: flex-start; } .column1, .column2 { margin-bottom: 0; width: 50%; padding: 0; padding-right: 7px; } .spacer-btm-medium { padding-top: 32px; } </style> </section> </div> </div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script>window.GeneJs = window.GeneJs || {};GeneJs.currentNode = {"rootNode":{"id":"59bd7ce6-7a93-4a5b-8ce4-2044dbb5ce7e","parent_id":"0","title":"Medical Professionals","node_type":"static","request_path":"medical-professionals","lang_id":"en","source_translation_id":"86c029be-f08c-11ed-82a4-0242ac150003","target_id":null,"target_path":"","meta_description":"Innovative clinical science. 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