Forklift Customer Service & Support

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class="secondLayerText" tabindex="-1" href="/en-us/forklifts/electric-counterbalance-forklifts.html">Electric Counterbalance</a> </li> <li> <a onclick="addMainNavGA('Products', 'Internal Combustion Counterbalance')" class="secondLayerText" tabindex="-1" href="/en-us/forklifts/internal-combustion-counterbalance-forklifts.html">Internal Combustion Counterbalance</a> </li> <li> <a onclick="addMainNavGA('Products', 'Reach Trucks')" class="secondLayerText" tabindex="-1" href="/en-us/forklifts/reach-trucks.html">Reach Trucks</a> </li> <li> <a onclick="addMainNavGA('Products', 'Man Up Order Pickers')" class="secondLayerText" tabindex="-1" href="/en-us/forklifts/man-up-order-pickers.html">Man Up Order Pickers</a> </li> <li> <a onclick="addMainNavGA('Products', 'All Forklifts')" class="secondLayerText" tabindex="-1" href="/en-us/forklifts.html">All Forklifts</a> </li> </ul> </div> </div> </li> <li class="firstLayerLink"> <a tabindex="-1" onclick="addMainNavGA('Products', 'Rental Forklifts')" 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data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" class="dropdown-toggle " id="drawer_1447712465" onclick="triggerDrawerClick(this)" tabindex="0" href="javascript: void(0);"> Solutions </a> <label class="hidden"> Drawer</label> <div class="dropdown-menu theme-nav-dropdown-menu background-black" role="menu"> <div class="container container-dropdown text-white background-black"> <div class="row"> <div class="col-md-4 theme-nav-dropdown-menu-list-container"> <ul class="theme-nav-dropdown-menu-list drawer_1447712465"> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Solutions', 'Automation Solutions')" href="/en-us/automation.html">Automation Solutions</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Solutions', 'Connected Solutions')" href="/en-us/connected-solutions.html">Connected Solutions</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Solutions', 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data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" class="dropdown-toggle " id="drawer_1027237863" onclick="triggerDrawerClick(this)" tabindex="0" href="javascript: void(0);"> Support </a> <label class="hidden"> Drawer</label> <div class="dropdown-menu theme-nav-dropdown-menu background-black" role="menu"> <div class="container container-dropdown text-white background-black"> <div class="row"> <div class="col-md-4 theme-nav-dropdown-menu-list-container"> <ul class="theme-nav-dropdown-menu-list drawer_1027237863"> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Support', 'Service \x26 Parts')" href="/en-us/service-parts.html">Service & Parts</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Support', 'Safety \x26 Training')" href="/en-us/safety-training.html">Safety & Training</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Support', 'Dealer Network')" 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addMainNavGA(drawerName, linkName) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'main_nav_click', 'eventCategory': 'Header Navigation', 'eventAction': drawerName, 'eventLabel': linkName }); } } } </script> </li> <li class="dropdown">  <a data-target="#" data-toggle="dropdown" aria-haspopup="true" aria-expanded="false" class="dropdown-toggle " id="drawer_765323268" onclick="triggerDrawerClick(this)" tabindex="0" href="javascript: void(0);"> Why Crown </a> <label class="hidden"> Drawer</label> <div class="dropdown-menu theme-nav-dropdown-menu background-black" role="menu"> <div class="container container-dropdown text-white background-black"> <div class="row"> <div class="col-md-4 theme-nav-dropdown-menu-list-container"> <ul class="theme-nav-dropdown-menu-list drawer_765323268"> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Why Crown', 'Customer Results')" href="/en-us/customer-results.html">Customer Results</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Why Crown', 'Sustainability')" href="/en-us/sustainability.html">Sustainability</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Why Crown', 'Industry Recognition')" href="/en-us/awards.html">Industry Recognition</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Why Crown', 'Why Crown')" href="/en-us/why-crown.html">Why Crown</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Why Crown', 'Crown Blog')" href="/en-us/blog.html">Crown Blog</a> </li> <li role="presentation"> <a role="menuitem" tabindex="-1" onclick="addMainNavGA('Why Crown', 'Crown News \x26 Press')" href="/en-us/newsroom.html">Crown News & Press</a> </li> </ul> </div> <div class="col-md-8 hide-sm container-side-content" id="drawer_765323268-side-content"></div> </div> </div> <div class="dropdown-bottom-line"></div> </div> <script type="text/javascript"> $(document).ready(function() { $('#drawer_765323268').on("click", function() { $.ajax({ url: '/content/en-us/main-navigation-drawer/why-crown.html', success: function(html) { let content = $("<div />").html(html).find("#content"); $('#drawer_765323268-side-content').html(content); } }); }); $('#drawer_765323268').parent().on("hidden.bs.dropdown", function() { $('.drawer_765323268').find("li a[tabindex='0']").each( function() { $(this).attr("tabindex", -1); }); $('#drawer_765323268-side-content').empty(); }) }); </script> <script> function addMainNavGA(drawerName, linkName) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'main_nav_click', 'eventCategory': 'Header Navigation', 'eventAction': drawerName, 'eventLabel': linkName }); } } } </script> </li> <li class="dropdown"> <a class="dropdown-toggle" unique-id="1289398447" data-toggle="dropdown" data-test="395991100" id="drawer_395991100" onclick="triggerFirstItemClick_395991100(this); triggerDrawerClick(this);" tabindex="0" href="javascript: void(0);"> Shop </a> <div class="dropdown-menu multi-level theme-nav-dropdown-menu background-black dualLayer" role="menu" aria-labelledby="Shop"> <div class="container container-dropdown text-black background-black dualLayerContainer" id="minHeight_395991100"> <div class="row"> <div class="col-xl-3 col-sm-12 theme-nav-dropdown-menu-list-container dualLayerMenuListContainer"> <ul class="firstLayerList" id="firstLayerListId1289398447"> <li id="item01289398447" side-content-url="/content/en-us/main-navigation-drawer/forklifts" unique-id="1289398447" class="dropdown-submenu firstLayerItem_395991100 "> <a id="item01289398447Text" class="firstLayerText" data-toggle="dropdown-menu" tabindex="-1" href="#">Forklifts</a>  <div class="d-block d-xl-none "> <div class="secondLayerInner"> <ul class="dropdown-menu hideContent secondLayerMobileList" id="item01289398447ChildListMobile"> <li> <a onclick="addMainNavGA('Shop', 'Pallet Jack')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Hand-Pallet-Jack/p/pth-50-5000_bc">Pallet Jack</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Pallet Jack with Load Tray')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Hand-Pallet-Jack-with-Load-Tray/p/pth-50-5000-load-tray_bc">Pallet Jack with Load Tray</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Powered Scissor Lift Pallet Jack')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Hand-Pallet-Jack-with-Powered-Scissor-Lift/p/pth-50-2200_bc">Powered Scissor Lift Pallet Jack</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Electric Pallet Jack')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Electric-Pallet-Jack/p/wp-3200_bc">Electric Pallet Jack</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Stacker')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Walkie-Straddle-Stacker/p/m-3200_bc">Stacker</a> </li> <li> <a onclick="addMainNavGA('Shop', 'All Forklifts')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/c/forklifts">All Forklifts</a> </li> </ul> </div> </div> </li> <li id="item11289398447" side-content-url="/content/en-us/main-navigation-drawer/general-supplies" unique-id="1289398447" class="dropdown-submenu firstLayerItem_395991100 "> <a id="item11289398447Text" class="firstLayerText" data-toggle="dropdown-menu" tabindex="-1" href="#">General Supplies</a>  <div class="d-block d-xl-none "> <div class="secondLayerInner"> <ul class="dropdown-menu hideContent secondLayerMobileList" id="item11289398447ChildListMobile"> <li> <a onclick="addMainNavGA('Shop', 'Safety Equipment')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/Safety-Equipment/c/safety_equipment">Safety Equipment</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Tools')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/Tools/c/tools">Tools</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Warehouse')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/Warehouse/c/warehouse">Warehouse</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Service Supplies')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/Service-Supplies/c/service_supplies">Service Supplies</a> </li> <li> <a onclick="addMainNavGA('Shop', 'All General Supplies')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/c/general_supplies">All General Supplies</a> </li> </ul> </div> </div> </li> <li id="item21289398447" side-content-url="/content/en-us/main-navigation-drawer/parts-accessories" unique-id="1289398447" class="dropdown-submenu firstLayerItem_395991100 "> <a id="item21289398447Text" class="firstLayerText" data-toggle="dropdown-menu" tabindex="-1" href="#">Forklift Parts and Accessories</a>  <div class="d-block d-xl-none "> <div class="secondLayerInner"> <ul class="dropdown-menu hideContent secondLayerMobileList" id="item21289398447ChildListMobile"> <li> <a onclick="addMainNavGA('Shop', 'Hydraulic Components')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Hydraulic-Components/c/hydraulic_components">Hydraulic Components</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Fork Attachments')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Forks-and-Attachment-Parts/c/forks_and_attachment_parts">Fork Attachments</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Work Assist')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Work-Assist/c/work_assist">Work Assist</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Electric Truck Components')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Electric-Truck-Components/c/electric_truck_components">Electric Truck Components</a> </li> <li> <a onclick="addMainNavGA('Shop', 'Wheels and Tires')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Wheels-and-Tires/c/wheels_and_tires">Wheels and Tires</a> </li> <li> <a onclick="addMainNavGA('Shop', 'I.C. Truck Components')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Internal-Combustion-%28IC%29-Truck-Components/c/ic_truck_components">I.C. Truck Components</a> </li> <li> <a onclick="addMainNavGA('Shop', 'All Forklift Parts and Accessories')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/c/forklift_parts_and_accessories">All Forklift Parts and Accessories</a> </li> </ul> </div> </div> </li> <li id="item31289398447" side-content-url="/content/en-us/main-navigation-drawer/batteries-chargers" unique-id="1289398447" class="dropdown-submenu firstLayerItem_395991100 "> <a id="item31289398447Text" class="firstLayerText" data-toggle="dropdown-menu" tabindex="-1" href="#">Batteries and Chargers</a>  <div class="d-block d-xl-none "> <div class="secondLayerInner"> <ul class="dropdown-menu hideContent secondLayerMobileList" id="item31289398447ChildListMobile"> <li> <a onclick="addMainNavGA('Shop', 'Battery and Charger \u002D Parts and Accessories')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Batteries-and-Chargers/Battery-and-Charger-Parts-and-Accessories/c/battery_and_charger_parts_and_accessories">Battery and Charger - Parts and Accessories</a> </li> <li> <a onclick="addMainNavGA('Shop', 'V\u002DForce Batteries \x26 Chargers')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Batteries-and-Chargers/V-Force-Batteries-and-Chargers/c/v-force_batteries_and_chargers">V-Force Batteries & Chargers</a> </li> <li> <a onclick="addMainNavGA('Shop', 'All Batteries and Chargers')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/Batteries-and-Chargers/c/battery_and_charger">All Batteries and Chargers</a> </li> </ul> </div> </div> </li> <li id="item41289398447" side-content-url="/content/en-us/main-navigation-drawer/infolink" unique-id="1289398447" class="dropdown-submenu firstLayerItem_395991100 "> <a id="item41289398447Text" class="firstLayerText" data-toggle="dropdown-menu" tabindex="-1" href="#">InfoLink</a>  <div class="d-block d-xl-none "> <div class="secondLayerInner"> <ul class="dropdown-menu hideContent secondLayerMobileList" id="item41289398447ChildListMobile"> <li> <a onclick="addMainNavGA('Shop', 'All InfoLink')" class="secondLayerText" tabindex="-1" href="https://shop.crown.com/crown/en/InfoLink/c/infolink">All InfoLink</a> </li> </ul> </div> </div> </li> <li class="firstLayerLink"> <a tabindex="-1" onclick="addMainNavGA('Shop', 'Browse All Products')" href="https://shop.crown.com/crown/en/search?q=">Browse All Products</a> </li> </ul> </div> <div class="col-xl-3 d-none d-xl-block float-left secondLayerDesktopDiv"> <ul class="firstLayerList" id="secondLayerList">  <div class="secondLayerDiv hideContent" id="item01289398447Child"> <ul class="secondLayerDesktopList"> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Pallet Jack')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Hand-Pallet-Jack/p/pth-50-5000_bc">Pallet Jack</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Pallet Jack with Load Tray')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Hand-Pallet-Jack-with-Load-Tray/p/pth-50-5000-load-tray_bc">Pallet Jack with Load Tray</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Powered Scissor Lift Pallet Jack')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Hand-Pallet-Jack-with-Powered-Scissor-Lift/p/pth-50-2200_bc">Powered Scissor Lift Pallet Jack</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Electric Pallet Jack')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Electric-Pallet-Jack/p/wp-3200_bc">Electric Pallet Jack</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Stacker')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/Walkie-Straddle-Stacker/p/m-3200_bc">Stacker</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'All Forklifts')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklifts/c/forklifts">All Forklifts</a> </li> </ul> </div>  <div class="secondLayerDiv hideContent" id="item11289398447Child"> <ul class="secondLayerDesktopList"> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Safety Equipment')" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/Safety-Equipment/c/safety_equipment">Safety Equipment</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Tools')" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/Tools/c/tools">Tools</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Warehouse')" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/Warehouse/c/warehouse">Warehouse</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Service Supplies')" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/Service-Supplies/c/service_supplies">Service Supplies</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'All General Supplies')" tabindex="-1" href="https://shop.crown.com/crown/en/General-Supplies/c/general_supplies">All General Supplies</a> </li> </ul> </div>  <div class="secondLayerDiv hideContent" id="item21289398447Child"> <ul class="secondLayerDesktopList"> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Hydraulic Components')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Hydraulic-Components/c/hydraulic_components">Hydraulic Components</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Fork Attachments')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Forks-and-Attachment-Parts/c/forks_and_attachment_parts">Fork Attachments</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Work Assist')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Work-Assist/c/work_assist">Work Assist</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Electric Truck Components')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Electric-Truck-Components/c/electric_truck_components">Electric Truck Components</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Wheels and Tires')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Wheels-and-Tires/c/wheels_and_tires">Wheels and Tires</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'I.C. Truck Components')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/Internal-Combustion-%28IC%29-Truck-Components/c/ic_truck_components">I.C. Truck Components</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'All Forklift Parts and Accessories')" tabindex="-1" href="https://shop.crown.com/crown/en/Forklift-Parts-And-Accessories/c/forklift_parts_and_accessories">All Forklift Parts and Accessories</a> </li> </ul> </div>  <div class="secondLayerDiv hideContent" id="item31289398447Child"> <ul class="secondLayerDesktopList"> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'Battery and Charger \u002D Parts and Accessories')" tabindex="-1" href="https://shop.crown.com/crown/en/Batteries-and-Chargers/Battery-and-Charger-Parts-and-Accessories/c/battery_and_charger_parts_and_accessories">Battery and Charger - Parts and Accessories</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'V\u002DForce Batteries \x26 Chargers')" tabindex="-1" href="https://shop.crown.com/crown/en/Batteries-and-Chargers/V-Force-Batteries-and-Chargers/c/v-force_batteries_and_chargers">V-Force Batteries & Chargers</a> </li> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'All Batteries and Chargers')" tabindex="-1" href="https://shop.crown.com/crown/en/Batteries-and-Chargers/c/battery_and_charger">All Batteries and Chargers</a> </li> </ul> </div>  <div class="secondLayerDiv hideContent" id="item41289398447Child"> <ul class="secondLayerDesktopList"> <li class="secondLayerDesktopOption"> <a class="secondLayerText" onclick="addMainNavGA('Shop', 'All InfoLink')" tabindex="-1" href="https://shop.crown.com/crown/en/InfoLink/c/infolink">All InfoLink</a> </li> </ul> </div>  <div class="secondLayerDiv hideContent" id="item51289398447Child"> </div> </ul> </div> <div class="col-xl-6 d-none d-xl-block container-side-content dualLayerSideContent" id="drawer_395991100-side-content"></div> </div> </div> </div> <script> let currentActiveParent_395991100 = ""; let currentActiveChild_395991100 = ""; let currentActiveChildMobile_395991100 = ""; $(document).ready(function() { $('.firstLayerItem_395991100').on("click", function(e) { const selectedOptionId = e.currentTarget.id; const sideContentUrl = $('#' + selectedOptionId).attr('side-content-url'); // Load side content $.ajax({ url: sideContentUrl + '.html', success: function(html) { let content = $("<div />").html(html).find("#content"); $('#drawer_395991100-side-content').html(content); } }); // Toggle Second Layer Drop-downs toggleSecondLayerDropDowns_395991100(selectedOptionId); $(this).next('ul').toggle(); e.stopPropagation(); e.preventDefault(); }); // Redirect to the specified link when the user clicks on the second dropdown option $('.secondLayerText').on('click', function(e) { e.preventDefault(); window.location.href = $(this).attr('href'); }) }); // Clicks on the first option in the list to load the side content and the second layer on desktop function triggerFirstItemClick_395991100(element) { const firstLayerListId = '#firstLayerListId' + element.getAttribute('unique-id'); let firstDropdownItemId = $('ul' + firstLayerListId + ' li:first').get(0).id; if(element.getAttribute('aria-expanded') !== 'true') { $("#" + firstDropdownItemId).trigger("click"); hideDropdown(firstDropdownItemId + "ChildListMobile"); $('#' + firstDropdownItemId + 'Text').removeClass('caretUp'); } $("#"+ firstDropdownItemId+"Child").find("li a[tabindex='-1']").each( function() { $(this).attr("tabindex", 0); }); $(firstLayerListId).find("li a[tabindex='-1']").each( function() { $(this).attr("tabindex", 0); }) } function toggleSecondLayerDropDowns_395991100(selectedOptionId) { const newChild = selectedOptionId + 'Child'; const newChildMobile = selectedOptionId + 'ChildListMobile'; // Check if the selected option's dropdown is open already. If it is, open/close the dropdown. If not, close the current dropdown and open the selected option's dropdown if((currentActiveChild_395991100 === "" && currentActiveChildMobile_395991100 === "") || (currentActiveChild_395991100 === newChild && currentActiveChildMobile_395991100 === newChildMobile)) { currentActiveChild_395991100 = newChild; currentActiveChildMobile_395991100 = newChildMobile; currentActiveParent_395991100 = selectedOptionId; // Change the css of the selected option $('#' + selectedOptionId + 'Text').addClass('firstLayerSelectedColor'); // Check if the selected dropdown is open/closed and toggle the dropdown accordingly (2nd layer dropdown should not close in desktop view) if($('#' + currentActiveChild_395991100).hasClass('showContent') && $('#' + currentActiveChildMobile_395991100).hasClass('showContent')) { hideDropdown(currentActiveChildMobile_395991100); $('#' + selectedOptionId + 'Text').removeClass('caretUp'); } else { showDropdown(currentActiveChild_395991100); showDropdown(currentActiveChildMobile_395991100); $('#' + selectedOptionId + 'Text').addClass('caretUp'); } } else { hideDropdown(currentActiveChild_395991100); hideDropdown(currentActiveChildMobile_395991100); showDropdown(newChild); showDropdown(newChildMobile); // Toggle first layer css on select $('#' + currentActiveParent_395991100 + 'Text').removeClass('firstLayerSelectedColor'); $('#' + currentActiveParent_395991100 + 'Text').removeClass('caretUp'); $('#' + selectedOptionId + 'Text').addClass('firstLayerSelectedColor'); $('#' + selectedOptionId + 'Text').addClass('caretUp'); currentActiveChild_395991100 = newChild; currentActiveChildMobile_395991100 = newChildMobile; currentActiveParent_395991100 = selectedOptionId; } } function hideDropdown(divId) { $('#' + divId).removeClass('showContent'); $('#' + divId).addClass('hideContent'); $('#'+ divId).find("li a[tabindex='0']").each(function() { $(this).attr("tabindex", -1); }) } function showDropdown(divId) { $('#' + divId).removeClass('hideContent'); $('#' + divId).addClass('showContent'); $('#'+ divId).find("li a[tabindex='-1']").each(function() { $(this).attr("tabindex", 0); }) } $(document).ready(function() { $('#drawer_395991100').parent().on("hidden.bs.dropdown", function() { $('#firstLayerListId1289398447').find("li a[tabindex='0']").each( function() { $(this).attr("tabindex", -1); }); $(this).find(".secondLayerDesktopList li a[tabindex='0']").each( function() { $(this).attr("tabindex", -1); }); $('#drawer_395991100-side-content').empty() }); }) </script> <script> function addMainNavGA(drawerName, linkName) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'main_nav_click', 'eventCategory': 'Header Navigation', 'eventAction': drawerName, 'eventLabel': linkName }); } } } </script> </li> <li data-name="createddrawer_4" data-path="/content/en-us/jcr:content/header/header/mainnav/createddrawer_4"> <a href="/en-us/contact-us.html" class="dropdown-toggle link-only mobile-only link-only">Contact Us</a> <script> function addMainNavGA(drawerName, linkName) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'main_nav_click', 'eventCategory': 'Header Navigation', 'eventAction': drawerName, 'eventLabel': linkName }); } } } </script> </li> <li data-name="createddrawer_5" data-path="/content/en-us/jcr:content/header/header/mainnav/createddrawer_5"> <a href="https://customer.crown.com/mycrown" class="dropdown-toggle link-only mobile-only link-only">My Crown</a> <script> function addMainNavGA(drawerName, linkName) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'main_nav_click', 'eventCategory': 'Header Navigation', 'eventAction': drawerName, 'eventLabel': linkName }); } } } </script> </li> <li data-name="createddrawer_6" data-path="/content/en-us/jcr:content/header/header/mainnav/createddrawer_6"> <a href="https://shop.crown.com/crown/en/quickOrder?utm_source=crown.com&utm_medium=referral&utm_campaign=shop.crown.com&utm_content=homepage-nav-quickorder" class="dropdown-toggle link-only mobile-only link-only">Quick Order</a> <script> function addMainNavGA(drawerName, linkName) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'main_nav_click', 'eventCategory': 'Header Navigation', 'eventAction': drawerName, 'eventLabel': linkName }); } } } </script> </li> <li class="dropdown">  <a href="/global-selector-page.html" class="{drawer.textColor} mobile-only link-only" onclick="Crown.Common.Cookies.eraseCookie('crownlocation');">Location / Language</a> <label class="hidden" id="Location / Language">Location / Language Drawer</label> <div class="dropdown-menu theme-nav-dropdown-menu background-black" role="menu" aria-labelledby="Location / Language"> <div class="container container-dropdown text-white background-black"> <div class="row"> <div class="col-md-4 theme-nav-dropdown-menu-list-container"> <ul class="theme-nav-dropdown-menu-list createddrawer_7"> <li role="presentation"> <a onclick="Crown.Common.Cookies.eraseCookie('crownlocation'); addMainNavGA('Location \/ Language', 'United States (Change)')" role="menuitem" tabindex="-1" href="/global-selector-page.html">United States (Change)</a> </li> </ul> </div> <div class="col-md-8 hide-sm container-side-content" id="createddrawer_7-side-content"></div> </div> </div> <div class="dropdown-bottom-line"></div> </div> <script type="text/javascript"> $(document).ready(function() { $('#createddrawer_7').on("click", function() { $.ajax({ url: '.html', success: function(html) { let content = $("<div />").html(html).find("#content"); $('#createddrawer_7-side-content').html(content); } }); }); $('#createddrawer_7').parent().on("hidden.bs.dropdown", function() { $('.createddrawer_7').find("li a[tabindex='0']").each( function() { $(this).attr("tabindex", -1); }); $('#createddrawer_7-side-content').empty(); }) }); </script> <script> function addMainNavGA(drawerName, linkName) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'main_nav_click', 'eventCategory': 'Header Navigation', 'eventAction': drawerName, 'eventLabel': linkName }); } } } </script> </li> </ul> <div class="d-xl-none"> <div class="col-xs-12 container-theme-nav-dropdown-close"> <button data-target="#navbar-main" data-toggle="collapse" class="theme-nav-dropdown-close mobile-nav-dropdown-close"> Close </button> </div> </div> </div> <script> function triggerDrawerClick(value) { let activeDrawer = $("#navbar-main").attr("data-activedrawer"); let ariaExpanded = value.getAttribute('aria-expanded'); if(ariaExpanded !== 'true') { $('.search-form-wrapper').removeClass('open'); } if(activeDrawer === "") { $("#navbar-main").attr("data-activedrawer", value.id); } else if(ariaExpanded !== 'true' && activeDrawer !== "") { $('#' + activeDrawer + '-side-content').empty(); $("#navbar-main").attr("data-activedrawer", value.id); } $("."+value.id).find("li a[tabindex='-1']").each( function() { $(this).attr("tabindex", 0); }); if(ariaExpanded === 'true') { $("."+value.id).find("li a[tabindex='0']").each( function() { $(this).attr("tabindex", -1); }); } // Closing the auth dropdowns on drawer click. // Since locale selector will always be on page when the Ecomm Functionality is enabled, using a common toggle method from it if('true') { if($("#signInDropdownContent").hasClass("show")) { toggleAuthDropdown("signIn"); } else if($("#myAccountDropdownContent").hasClass("show")) { toggleAuthDropdown("myAccount"); } else if($("#myAccountDropdownMobile").hasClass("show")) { $("#myAccountDropdownMobile").toggleClass("show"); $(".myAccountMobile").css("max-height", "55px"); $(".myAccountPortion").removeClass("myAccountCaretUp"); } } } function toggleMyAccountMobileDropdown() { const myAcctDrpDwnMob = $("#myAccountDropdownMobile"); myAcctDrpDwnMob.toggleClass("show"); if(myAcctDrpDwnMob.hasClass("show")) { $(".myAccountMobile").css("max-height", "5000px"); $(".myAccountPortion").addClass("myAccountCaretUp"); } else { $(".myAccountMobile").css("max-height", "55px"); $(".myAccountPortion").removeClass("myAccountCaretUp"); } } </script>  <div class="nav-button-navigation navbar-right d-none d-xl-block"> <ul class="list-inline"> <li> <a href="/en-us/forklift-dealers.html" onclick="addDealerLocatorCTAGA('Find Your Dealer Click')" class="btn-dealerLocator btn-orange dealerLocatorMobile" tabindex="0"> <i class="fas fa-map-marker-alt dealerLocatorIcon"></i> <span class="btn-dealerLocator-text">Find Your Dealer</span> </a> <script> function addDealerLocatorCTAGA(eventLabel) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'main_nav_find_dealer', 'eventCategory': 'Call to Actions', 'eventLabel': eventLabel, 'eventAction': 'Header' }); } } } </script> </li> <li> <a class="btn-search " style="background: transparent !important" data-toggle="search-form" data-target="#search-form" href="javascript: void(0);"> <i class="fas fa-search headerSearchIcon"></i>  </a> </li> <li onclick="onCartClick()"> <span class="cartIcon" tabindex="0"> <i class="fas fa-shopping-cart headerShoppingCart"></i> <span id="cartItemCountDesktop" class="cartItemCount">( 0 )</span> </span> </li> </ul> </div> </span>   </div> </div> </nav> </header>  <div class="modal fade modal-sitesearch " id="modal-search" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content"> <div class="container"> <a class="btn close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></a> </div> <div class="modal-body"> <div class="container container-sitesearch"> <form action="/en-us/search-results.html" accept-charset="UTF-8"> <label for="sitesearch"> <i class="fas fa-search sitesearch-icon"></i> <span class="sr-only"> Search </span> </label> <input id="sitesearch" class="sitesearch" maxlength="2048" name="q" placeholder="Search"/> </form> </div> </div> </div> </div> </div> <div class="modal" id="authErrorModal" tabindex="-1" role="dialog"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-header"> <div class="authModalTitle"> <i class="far fa-times-circle"></i> <h5 class="modal-title">Username Error</h5> </div> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <p>Close</p> <span class="closeIcon" aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <p>The username entered is not associated with a shop.crown.com account. To activate, please <a class="createAccountLink" href="https://shop.crown.com/crown/en/register"> Create an Account.</a> </p> </div> <div class="modal-footer"> <button type="button" class="btn btn-link cancelButton" data-dismiss="modal"> Cancel </button> <button type="button" id="createAccountBtnId" class="btn btn-orange btn-rounded btn-block createAccountButton"> Create an Account </button> </div> </div> </div> </div> <div><div class="modal fade" id="dealerPrivacyHeaderModal" tabindex="-1" role="dialog"> <div class="modal-dialog modal-dialog-centered vertical-align-center" role="document"> <div class="modal-content"> <a class="btn close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </a> <div class="modal-body modal-color"> <span id="dealerPrivacyContent" class="dealer-info-auth-text"></span><br/><br/> <p class="text-center"> <button type="button" class="btn btn-cta text-black background-grey-lightest" id="dealerRejectHeader" data-dismiss="modal" onclick="showDealerDetails()"></button>&nbsp&nbsp&nbsp&nbsp <button type="button" class="btn btn-cta text-white background-orange" id="dealerAcceptHeader" data-dismiss="modal"></button> </p> </div> </div> </div> </div> <div class="modal fade" id="dealerInfoHeaderModal" tabindex="-1" role="dialog"> <div class="modal-dialog modal-dialog-centered vertical-align-center" role="document"> <div class="modal-content"> <a class="btn close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </a> <div class="modal-body modal-color"> <span id="dealerDetailsText" class="dealer-info-auth-text"></span><br/><br/> <span id="dealerInfoContent" style="font-size:18px;"></span> <p class="text-center"> <button type="button" class="btn btn-cta text-black background-grey-lightest" id="closeDealerHeader" onclick="closeModalForm()" data-dismiss="modal"></button>&nbsp&nbsp&nbsp&nbsp </p> </div> </div> </div> </div> <script> function closeModalForm() { $("#modal-form .close").click(); } </script> </div> <script> let shopBaseUrl = "https:\/\/api.caeiox1tx\u002Dcrownequi1\u002Dp1\u002Dpublic.model\u002Dt.cc.commerce.ondemand.com"; let sessionCartUrl = "/crowncommercewebservices/v2/crown/carts/session-cart"; let storeCartUrl = "/crown/en/cart"; $(document).ready(function() { if("true") { let eCommUrl = shopBaseUrl + sessionCartUrl; if(eCommUrl !== undefined) { loadCartInfo(eCommUrl); } } $('.navbar-toggle').click(function() { if(this.getAttribute("aria-expanded")) { $('.search-form-wrapper').removeClass('open'); } }); }); function loadCartInfo(eCommUrl) { $.ajax({ url: eCommUrl, type: 'GET', dataType: "json", xhrFields: { withCredentials: true }, crossDomain: true, headers: { 'Accept': 'application/json', 'Content-Type': 'application/json', }, success: function(response) { document.getElementById('cartItemCountDesktop').innerText = '( ' + response.totalItems + ' )'; } }); } function onCartClick() { let eCommCartUrl; eCommCartUrl = shopBaseUrl + storeCartUrl; window.location.replace(eCommCartUrl); } $(".cartIcon").keypress(function(event) { if(event.keyCode === 13 ){ onCartClick(); } }); document.getElementById('createAccountBtnId').addEventListener('click', ()=>{ window.location = "https:\/\/shop.crown.com\/crown\/en\/register"; }); </script> </div> </div> </div> </div>  <div> <div class="modal fade modal-form-viewer" id="modal-form" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialog modal-full-page modal-lg"> <div class="modal-content"> <div class="btn close ml-auto" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></div> <div class="modal-body modal-color"> <div class="container-form-viewer"> <div class="form-viewer" id="modal-content-form"> </div> </div> </div> </div> </div> </div> </div> <script> //from http://getbootstrap.com/javascript/#modals $("#modal-form").off().on("show.bs.modal", function(event) { var button = $(event.relatedTarget); var formSource = button.data("formsource"); var queryString = button.data("querystring"); var branchID = getBranchId(queryString, "branchID"); getPageContent(formSource, branchID, queryString); }); $("#modal-form").on("hidden.bs.modal", function () { $("#modal-content-form").empty(); }); function getBranchId(qString, sParam) { if(qString != undefined) { var sURLVariables = qString.split("&"); if(sURLVariables != undefined) { for(var i = 0; i < sURLVariables.length; i++) { var sParameterName = sURLVariables[i].split("="); if(sParameterName[0] == sParam) { return sParameterName[1].replace("%20", " ").trim(); } } } } return ""; } function getPageContent(formSource, branchID, queryString) { $.ajax({ url: formSource, success: function(html) { var content = $("<div />").html(html).find("#content"); $("#modal-content-form").html(content); } }).done(function() { if($('.contactformcomponent').length > 0) { var formId = $('#modal-content-form').find('.contact-us-form').attr('id'); var uniqueId = "_".concat(formId.split("_")[1]); if((branchID !== undefined) && (branchID.length > 0)) { $("#branchID" + uniqueId).val(branchID); } $('.contactformcomponent').addClass("modal-width"); var aoiSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "areaOfInterest"); var forkliftSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "liftTruck"); var rentalForkliftSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "rentalForklift"); var usedForkliftSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "usedForklift"); var fmSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "fleetManagementSelect"); var pAndSSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "partsAndService"); var infoLinkSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "infolinkList"); var brochureRequestSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "brochureRequestSelect"); var preOwnedForkliftsSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "preOwnedProducts"); var preferredLanguageSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "preferredLanguage"); var batteriesAndChargersSelection = Crown.Common.Helper.getQueryStringParamsFromString(queryString, "batteriesAndChargers"); populateSelectValue('#primaryAreaOfInterest' + uniqueId, aoiSelection); populateMultiSelectValue('#forkliftList' + uniqueId, forkliftSelection); populateMultiSelectValue('#usedForkliftList' + uniqueId, usedForkliftSelection); populateMultiSelectValue('#rentalForkliftList' + uniqueId, rentalForkliftSelection); populateSelectValue('#fleetManagementList' + uniqueId, fmSelection); populateSelectValue('#partsAndServiceList' + uniqueId, pAndSSelection); populateSelectValue('#infolinkList' + uniqueId, infoLinkSelection); populateMultiSelectValue('#brochureRequest' + uniqueId, brochureRequestSelection); populateMultiSelectValue('#preOwnedForklift' + uniqueId, preOwnedForkliftsSelection); populateSelectValue('#preferredLanguage' + uniqueId, preferredLanguageSelection); populateSelectValue('#batteriesAndChargersList' + uniqueId, batteriesAndChargersSelection); $(document).ready(function() { eval('if (typeof areaOfInterestChanged' + uniqueId + ' === "function") { areaOfInterestChanged' + uniqueId + '(aoiSelection) }'); eval('if (typeof fleetManagementChanged' + uniqueId + ' === "function") { fleetManagementChanged' + uniqueId + '(fmSelection) }'); }); } }); } function populateMultiSelectValue(controlName, value) { if((value !== undefined) && (value.length > 0)) { var dataArray = value.split(','); $(controlName).val(dataArray); } } function populateSelectValue(controlName, value1) { if((value1 !== undefined) && (value1.length > 0)) { $(controlName).val(value1); } } </script>  <div> <div class="modal fade modal-video-viewer" id="modal-video-viewer" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true"> <div class="modal-dialog"> <div class="modal-content"> <a class="btn close ml-auto" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></a> <div class="modal-body"> <div class="embed-responsive embed-responsive-16by9" id="video-tag"> </div> </div> </div> </div> </div> </div> <script> //from http://getbootstrap.com/javascript/#modals jQuery("#modal-video-viewer").on("show.bs.modal", function(event) { var button = jQuery(event.relatedTarget); var videoSource = button.data("videosource"); var posterImage = button.data("posterimage"); var controls = button.data("controls"); var autoplay = button.data("autoplay"); var videoLoop = button.data("videoloop"); if(videoSource.indexOf("https://www.youtu") === 0) { jQuery("#video-tag").append('<iframe id="video-frame" src=' + videoSource + "&muted=1" + ' allowfullscreen allow="autoplay"></iframe>'); } else if(videoSource.indexOf("/content/") === 0) { jQuery("#video-tag").append('<video id="video-view" src=' + videoSource + ' poster=' + posterImage + '></video>'); jQuery("#video-view").attr("autoplay", autoplay); jQuery("#video-view").attr("loop", videoLoop); jQuery("#video-view").attr("controls", controls); } }); jQuery("#modal-video-viewer").on("hidden.bs.modal", function(e) { jQuery("#video-frame").remove(); jQuery("#video-view").remove(); }); </script> <form id="combinedSearchForm" name="combinedSearchForm" action="/en-us/combined-search-results.html" accept-charset="UTF-8"> <div class="search-form-wrapper " id="search-form" aria-hidden="true"> <div class="inputgroup"> <input id="search-box" class="site-search" maxlength="2048" autocomplete="off" placeholder="Search Crown" name="q" tabindex="0"/> <label for="search-box"> <i class="fas fa-search sitesearch-icon" id="searchIcon"></i> </label> <a class="btn search-close" aria-label="Close" href="javascript: void(0);" tabindex="0"><span aria-hidden="true">×</span></a> <div class="searchDropDown"> <div class="searchHeader">Suggestions</div> <div id="searchSuggestions" class="searchItem"> </div> <div class="searchHeader">Search Results</div> <div id="searchResults" class="searchItem"> </div> </div> </div> </div> </form> <div class="breadcrumb-container"> <div class="breadcrumb"><a href="/en-us.html">Home</a>/</div> </div> <script> $(document).ready(function() { $('[data-toggle=search-form]').click(function() { $('#search-box').val(''); $('.search-form-wrapper').toggleClass('open'); $('#search-box').placeholder(); $('#search-box').focus(); }); $('[data-toggle=search-form-close]').click(function() { $('#search-box').val(''); $('.search-form-wrapper').removeClass('open'); }); $('.search-close').click(function() { $('#search-box').val(''); $('.search-form-wrapper').removeClass('open'); }); if(navigator.userAgent.indexOf('Mac') > 0) { $('.search-close').addClass('search-close-mac'); } }); $('#search-box').on('keyup', function() { let searchTerm = this.value; if(searchTerm) { $("#searchIcon").css("opacity", "1"); } else { $("#searchIcon").css("opacity", "0.65"); } if(searchTerm.length >= 3) { $("#searchSuggestions").empty(); $("#searchResults").empty(); $(".searchDropDown").css("display", "block"); getSearchSuggestions(searchTerm); getResultSuggestions(searchTerm) } else { $(".searchDropDown").css("display", "none"); } }); function getSearchSuggestions(searchTerm) { $.ajax({ url: "/content/en-us/jcr:content/header/header" + ".searchsuggestions" + ".json", type: "GET", async: true, dataType: "json", data: { "searchTerm": searchTerm, "pagesSearchPath": "/content/en-us" } }).done(function(response) { let resLength = response.suggestions.length; let suggLength = 3; if(resLength > 0 && resLength < 3) { suggLength = resLength; } $("#searchSuggestions").empty(); if(resLength > 0) { for(let i = 0; i < suggLength; i++) { let searchOption = response.suggestions[i]; $("#searchSuggestions").append("<div onclick='searchSubmit(\"" + searchOption + "\")'>" + searchOption + "</div>"); } } else { $("#searchSuggestions").append("<div> </div>"); } }); } function getResultSuggestions(searchTerm) { $.ajax({ url: "/content/en-us/jcr:content/header/header" + ".searchservlet" + ".json", type: 'GET', async: true, data: { "searchterm": searchTerm, "pagesize": 3, "pagesSearchPath": "/content/en-us" } }).done(function(response) { let totalMatches = response.totalMatches; let resultsLength = 3; if(totalMatches > 0 && totalMatches < 3) { resultsLength = totalMatches; } $("#searchResults").empty(); if(totalMatches > 0) { for(let i = 0; i < resultsLength; i++) { $("#searchResults").append("<div><a href='" + response.resultDetails[i].path + "'>" + searchTerm + "<span class='resultLinkTo'> in " + response.resultDetails[i].title + "</span></a></div>"); } } else { $("#searchResults").append("<div>There are no results available that match with your search</div>"); } }); } function searchSubmit(suggestionText) { document.combinedSearchForm.q.value = suggestionText; document.getElementById("combinedSearchForm").submit(); } $(document).mouseup(function(e) { let container = $(".searchDropDown"); if(!container.is(e.target) && container.has(e.target).length === 0) { container.hide(); } }); </script> </header> <div><div class="socialConnect socialconnect"> <ul id="socialConnect-connect-list" role="group" class="socialConnect background-black text-white"> <li> <a href="/en-us/forklift-dealers.html" onclick="addSocialConnectGA('Find Your Dealer')" tabindex="-1"> <span class="social-title">Find Your Dealer</span> <i class="fas fa-map-marker-alt fa-fw"></i> </a> </li> <li> <a href="#" onclick="addSocialConnectGA('Request More Information')" data-querystring="areaOfInterest=generalInquiry" data-target="#modal-form" data-formsource="/content/en-us/contact-us.html" data-toggle="modal"> <span class="social-title">Request More Information</span> <i class="fas fa-comment fa-fw"></i> </a> </li> <li> <a href="mailto:?Subject=Support%20After%20the%20Sale%20%7C%20Crown%20Equipment%20Corporation&body=%3Chttps%3A%2F%2Fwww.crown.com%2Fen-us%2Fsupport.html%3E" onclick="addSocialConnectGA('Share Through Email')" tabindex="-1"> <span class="social-title">Share Through Email</span> <i class="far fa-envelope fa-fw"></i> </a> </li> <li> <a href="#" onclick="addSocialConnectGA('Need Training?')" data-querystring="areaOfInterest=training" data-target="#modal-form" data-formsource="/content/en-us/contact-us.html" data-toggle="modal"> <span class="social-title">Need Training?</span> <i class="fas fa-users fa-fw"></i> </a> </li> </ul> <script> 'use strict'; jQuery(document).ready (function (){ var $socialShare = jQuery('#socialConnect-connect-list'); $socialShare.find('li').hover(function() { jQuery(this).addClass('hover'); }, function() { jQuery(this).removeClass('hover'); }); } ); function addSocialConnectGA(title) { let currentPage = window.location.href; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn"))) { dataLayer.push({ 'event': 'side_nav_click', 'eventCategory': 'Side Navigation', 'eventAction': title, 'eventLabel': currentPage }); } } } </script></div> </div> <div> <div class="column"> <div id="height_78fc3bb7f94a4d0cbc7748421d451f4e" style="height: px"> <div class="container-fluid background-blacker "> <div class="container background-blacker "> <div id="bgImage_78fc3bb7f94a4d0cbc7748421d451f4e" class="clearfix background-blacker everyDevice text-white container-vertical-aligned padding-6x-top padding-6x-bottom row" style="background-repeat: no-repeat; background-size: cover; background-position: center center;height: px;"> <div class=" col-md-12 vertical-align-middle"> <div class="container-inner"> <div class="richtext"> <div class=" width-80 component-center"> <h1 style="text-align: center;">Crown Support Services</h1> <h2 style="text-align: center;">Helping ensure your success</h2> <p style="text-align: center;">Crown鈥檚 expansive dealer network is ready to support you before, during and after the sale. Our comprehensive customer service helps you get more done while ensuring safe operations.</p> </div> <div class="clearfix"></div> <script> $(document).ready(function() { let textWithHyperlink = ""; let event = ""; let eventCategory = ""; let eventAction = ""; let eventLabel = ""; let currentPage = window.location.href; if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn")) && textWithHyperlink && event && eventCategory && eventAction && eventLabel) { $("a:contains('" + textWithHyperlink + "')").attr({onclick: "addRichTextGA('" + event + "','" + eventCategory + "','" + eventAction + "','" + eventLabel + "')", tabindex: '0'}); } }); function addRichTextGA(event, eventCategory, eventAction, eventLabel) { if(window.dataLayer) { dataLayer.push({ 'event': event, 'eventCategory': eventCategory, 'eventAction': eventAction, 'eventLabel': eventLabel }) } } </script> </div> <div class="calltoactionbutton"><div class="text-center "> <a href="#" class="btn btn-cta text-white background-orange" onmouseover="this.style.background = ``" onmouseout="this.style.background =''" data-toggle="modal" data-formsource="/content/en-us/contact-us.html" data-target="#modal-form" data-querystring="areaOfInterest=generalInquiry" onclick="addCTAGA('', '', '', 'Contact Crown Support')" tabindex="0">Contact Crown Support</a> </div> <script> function addCTAGA(event, eventCategory, eventAction, eventLabel) { let currentPage = window.location.href; event.stopPropagation(); if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn")) && event && eventAction && eventCategory) { dataLayer.push({ 'event': event, 'eventCategory': eventCategory, 'eventLabel': eventLabel, 'eventAction': eventAction }); } } } </script> </div> </div> </div> </div> </div> </div> </div> <script> // If column is the parent of bricks component, this custom CSS will be applied to column. $(document).ready( function() { if($('#bgImage_78fc3bb7f94a4d0cbc7748421d451f4e').children('div').children('.container-inner').children('.brickscomponent').length > 0) { $('#bgImage_78fc3bb7f94a4d0cbc7748421d451f4e').addClass('bricksRow'); } }); </script> <div> <script> $(document).ready(function() { var tallestColumnHeight = 0; $('.container-vertical-aligned').find('.col-vertical-aligned').each(function() { var $this = $(this); if(tallestColumnHeight < $this.height()) { tallestColumnHeight = $this.height(); } }); $('.container-vertical-aligned').find('.col-vertical-aligned').height(tallestColumnHeight); }) </script> </div> <script> $(document).ready(function(){ setBackgroundImage_78fc3bb7f94a4d0cbc7748421d451f4e(); }); $(window).resize(function(){ setBackgroundImage_78fc3bb7f94a4d0cbc7748421d451f4e(); }); function setBackgroundImage_78fc3bb7f94a4d0cbc7748421d451f4e() { var width = window.innerWidth; var image; if(width < 993 && width > 768 && ("")) { image = (""); } else if(width < 769 && ("")) { image = (""); } else { image = ("/content/dam/crown/images/all-support/hero/support-network-hero.jpg"); } $('#bgImage_78fc3bb7f94a4d0cbc7748421d451f4e').css("background-image","url("+image+")"); } </script> </div> <div class="stickynav"> <div> <div class="wrapper-stickynav"> <div class="container-fluid background-grey-lightest"> <div class="container-stickynav background-grey-lightest" data-toggle="affix"> <div class="container"> <div class="background-grey-lightest "> <div class="container-stickynav-parent"> <ul id="mainpar_stickynav-anchor-list" class="nav horizontalScroll text-black"> <li role="presentation"> <a href="#safetyandtraining" onclick="addStickyNavGA('Safety \x26 Training')" class="btn-stickynav"> Safety & Training </a> </li> <li role="presentation"> <a href="#serviceandparts" onclick="addStickyNavGA('Service \x26 Parts')" class="btn-stickynav"> Service & Parts </a> </li> <li role="presentation"> <a href="#dealernetwork" onclick="addStickyNavGA('Dealer Network')" class="btn-stickynav"> Dealer Network </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div> <script> $(document).ready( function() { let lastId, topMenu = $("#mainpar_stickynav-anchor-list"), topMenuHeight = topMenu.outerHeight()+15, // All list items menuItems = topMenu.find("a"), // Anchors corresponding to menu items scrollItems = menuItems.map(function(){ let item = $($(this).attr("href")); if (item.length) { return item; } }); let toggleAffix = function(affixElement, scrollElement) { let height = affixElement.outerHeight(), top = $('.wrapper-stickynav').offset().top; if (scrollElement.scrollTop() >= top){ affixElement.addClass("affix"); } else { affixElement.removeClass("affix"); } }; $('[data-toggle="affix"]').each(function() { let ele = $(this); $(window).on('scroll resize', function() { toggleAffix(ele, $(this)); let fromTop = $(this).scrollTop()+topMenuHeight; // Get id of current scroll item let cur = scrollItems.map(function(){ if ($(this).offset().top < fromTop) return this; }); // Get the id of the current element cur = cur[cur.length-1]; let id = cur && cur.length ? cur[0].id : ""; if (lastId !== id) { lastId = id; // Set/remove active class menuItems .parent().removeClass("active") .end().filter("[href='#"+id+"']").parent().addClass("active"); } }); // init toggleAffix(ele, $(window)); }).find('.btn-stickynav').on('click', function(e) { // intercept clicks and scroll to position, otherise the sticky nav would cover the top of the content let target = jQuery(jQuery(this).attr('href')); jQuery('html,body').animate({ scrollTop: target.offset().top - $('.container-stickynav').outerHeight() }, .8 * 1000); return false; }); initStickyNav(); }); function addStickyNavGA(labelName) { let currentPage = window.location.href; let gaEventAction = ''; if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn")) && gaEventAction) { dataLayer.push({ 'event': 'subnav_click', 'eventCategory': 'Product Header Navigation', 'eventAction': gaEventAction, 'eventLabel': labelName }); } } } </script> </div> </div> <div class="column"> <div id="height_acb778e8a30d4363ab0f04588e435952" style="height: px"> <div id="serviceandparts" class="container-fluid "> <div class="container "> <div id="bgImage_acb778e8a30d4363ab0f04588e435952" class="clearfix everyDevice text-black container-vertical-aligned padding-2x-top padding-2x-bottom row" style="background-repeat: no-repeat; background-size: cover; background-position: center center;height: px;"> <div class=" col-md-6 vertical-align-middle"> <div class="container-inner"> <div class="richtext"> <div class=" width-100 text-left"> <h3>Service & Parts</h3> <p>Crown provides reliable, responsive service to keep your fleet moving. Customers trust Crown鈥檚 System of Performance to maintain their Crown lift trucks and mixed fleets. Thanks to Crown鈥檚 ability to have the right part the first time, customers experience cost savings and increased uptime.</p> </div> <div class="clearfix"></div> <script> $(document).ready(function() { let textWithHyperlink = ""; let event = ""; let eventCategory = ""; let eventAction = ""; let eventLabel = ""; let currentPage = window.location.href; if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn")) && textWithHyperlink && event && eventCategory && eventAction && eventLabel) { $("a:contains('" + textWithHyperlink + "')").attr({onclick: "addRichTextGA('" + event + "','" + eventCategory + "','" + eventAction + "','" + eventLabel + "')", tabindex: '0'}); } }); function addRichTextGA(event, eventCategory, eventAction, eventLabel) { if(window.dataLayer) { dataLayer.push({ 'event': event, 'eventCategory': eventCategory, 'eventAction': eventAction, 'eventLabel': eventLabel }) } } </script> </div> <div class="calltoactionbutton"><div class="Left "> <a href="/en-us/service-parts.html" class="btn btn-cta text-white background-orange" onmouseover="this.style.background = ``" onmouseout="this.style.background =''" onclick="addCTAGA('', '', '', 'Explore Parts \x26 Service Support')" tabindex="0">Explore Parts & Service Support</a> </div> <script> function addCTAGA(event, eventCategory, eventAction, eventLabel) { let currentPage = window.location.href; event.stopPropagation(); if(window.dataLayer) { if(!(currentPage.includes("staging") || currentPage.includes("en-cn") || currentPage.includes("zh-cn")) && event && eventAction && eventCategory) { dataLayer.push({ 'event': event, 'eventCategory': eventCategory, 'eventLabel': eventLabel, 'eventAction': eventAction }); } } } </script> </div> </div> </div> <div class=" col-md-6 vertical-align-middle"> <div class="container-inner"> <div class="imagecomponent"><div class="container-image text-black "> <div class="playButton"> <picture> <i class=" "></i> <source srcset="/content/dam/crown/images/all-support/content/service-parts-feature.jpg.transform/mobile-image/img.jpg" media="(max-width: 768px)"/> <source srcset="/content/dam/crown/images/all-support/content/service-parts-feature.jpg.transform/tablet-image/img.jpg" media="(max-width: 992px)"/> <img class="img-responsive " src="/content/dam/crown/images/all-support/content/service-parts-feature.jpg" alt="additional parts from the Crown Integrity Parts System"/> </picture> </div> </div>  </div> </div> </div> </div> </div> </div> </div> <script> // If column is the parent of bricks component, this custom CSS will be applied to column. $(document).ready( function() { if($('#bgImage_acb778e8a30d4363ab0f04588e435952').children('div').children('.container-inner').children('.brickscomponent').length > 0) { $('#bgImage_acb778e8a30d4363ab0f04588e435952').addClass('bricksRow'); } }); </script> <div> <script> $(document).ready(function() { var tallestColumnHeight = 0; $('.container-vertical-aligned').find('.col-vertical-aligned').each(function() { var $this = $(this); if(tallestColumnHeight < $this.height()) { tallestColumnHeight = $this.height(); } }); $('.container-vertical-aligned').find('.col-vertical-aligned').height(tallestColumnHeight); }) </script> </div> </div> <div class="column"> <div id="height_dbf5823c3b834bb78ccd0d892f80241c" style="height: px"> <div id="safetyandtraining" class="container-fluid background-grey-lightester "> <div class="container background-grey-lightester "> <div id="bgImage_dbf5823c3b834bb78ccd0d892f80241c" class="clearfix background-grey-lightester desktopTabletOnly text-black padding-6x-top padding-6x-bottom row" style="background-repeat: no-repeat; background-size: cover; background-position: center center;height: px;"> <div class=" col-md-6 "> <div class="container-inner"> <div class="imagecomponent"><div class="container-image text-black "> <div class="playButton"> <picture> <i class=" "></i> <source srcset="/content/dam/crown/images/all-support/content/safety-training-feature-mobile-feature.jpg" media="(max-width: 768px)"/> <source media="(max-width: 992px)"/> <img class="img-responsive " src="/content/dam/crown/images/empty-img.png" alt="A Crown-trained trainer educates a man about counterbalance forklifts"/> </picture> </div> </div>  </div> </div> </div> <div class=" col-md-6 "> <div class="container-inner"> <div class="richtext"> <div class=" padding-2x-bottom width-100 text-left"> <h3>Safety and Training</h3> <p>Crown's leadership in lift truck design is mirrored by its excellence in forklift training. 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