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Get responses with our Live Audience service.<br></p></div></div><div id="w-node-caaf3cbe-e766-cb9f-82e4-142bfacccec5-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><a href="/market-research-surveys/product" class="w-inline-block"><h3 class="page_features_sub-heading">Product development</h3></a></div><div class="feature-item_body"><p class="feature-body-text">Review customer feedback on products and services throughout the buying lifecycle to drive improvements.<br></p></div></div><div id="w-node-caaf3cbe-e766-cb9f-82e4-142bfaccced1-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><a href="/market-research-surveys/market" class="w-inline-block"><h3 class="page_features_sub-heading">Market trends</h3></a></div><div class="feature-item_body"><p class="feature-body-text">Gather accurate data to develop a clear industry picture in order to make smart, informed decisions fast.<br></p></div></div><div id="w-node-caaf3cbe-e766-cb9f-82e4-142bfacccedd-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><a href="/market-research-surveys/brand" class="w-inline-block"><h3 class="page_features_sub-heading">Brand awareness</h3></a></div><div class="feature-item_body"><p class="feature-body-text">Accrue feedback to benchmark your brand against your competitors in order to increase your market share.<br></p></div></div></div></div></div></div><div class="container-medium"><div class="spacer-gigantic"></div><div class="flex-logos"><div class="max-width-xxsmall"><div class="text-size-regular text-weight-semibold">Trusted by 500,000+ happy customers</div></div><div class="horizontal-spacer-xmedium"></div><div class="logo-block"><img src="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ed1143ed7729409a66b581_barclays-ar21.svg" loading="lazy" alt="Barclays logo." class="trusted-logo barclays"><img src="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ed1771734cb371a7e21f3f_Microsoft_logo.svg" loading="lazy" width="400" alt="Microsoft logo." class="trusted-logo microsoft"><img src="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ed1364c79b1852b0ac743f_nhs-logo.svg" loading="lazy" alt="NHS logo." class="trusted-logo nhs"><img src="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ed14e52e22041950aa632e_environment-agency-logo.svg" loading="lazy" width="1140" alt="Environment agency logo." class="trusted-logo ea"><img src="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/64de4517291b2057971ae8b1_logo-aldi.svg" loading="lazy" alt="Aldi logo." class="trusted-logo aldi"><img src="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/64de45588f29e2e3c6489903_logo-ofsted.svg" loading="lazy" alt="Ofsted logo." class="trusted-logo ofsted"><img src="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ed15c244cf1b2a636c898b_vodafone-logo.svg" loading="lazy" alt="Vodafone logo." class="trusted-logo"></div></div></div></div><div class="section-enterprise background-colour-navy padding-huge"><div class="image_block"><img src="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ee607d286d7004bd69a300_upscaled-banner-left.webp" loading="lazy" sizes="(max-width: 991px) 100vw, 38vw" srcset="https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ee607d286d7004bd69a300_upscaled-banner-left-p-500.webp 500w, https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ee607d286d7004bd69a300_upscaled-banner-left-p-800.webp 800w, https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ee607d286d7004bd69a300_upscaled-banner-left-p-1080.webp 1080w, https://cdn.prod.website-files.com/63ece81ba4a783f18434aad2/63ee607d286d7004bd69a300_upscaled-banner-left.webp 1412w" alt="Image of people in an office discussing something." class="image-cover is-desktop"></div><div class="container-medium"><div class="enterprise_block"><h2 class="text-colour-white">Reach the right audience for your research</h2><div class="spacer-xsmall"></div><p class="text-size-xmedium text-colour-grey">SmartSurvey’s Live Consumer Audience service gives you instant access to more than 20 million respondents in over 70 countries. Interview any demographic group, from general consumers to niche audiences. Start getting real opinions from real people.</p><div class="spacer-large"></div><div class="cta-holder"><a href="/services/consumer-panels" class="button is-green w-button">Buy responses</a></div></div></div></div><div class="padding-huge"><div class="container-medium"><div class="max-width-xlarge align-center"><h2 class="text-align-center">Connect with your customers effectively</h2><div class="spacer-large"></div><div class="text-rich-text w-richtext"><p>Distribute mobile responsive customer satisfaction surveys via web links, emails, social media or QR codes and collect results in real-time. Send by SMS, collect data offline or capture data from web site visitors. Gather customer feedback anytime, anywhere.</p></div><div class="spacer-large"></div></div><div class="grid_3-col"><div id="w-node-b301e77a-835f-77df-bdab-597671dd1044-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><h4>Web intercept</h4></div><div class="feature-item_body"><p class="text-size-regular text-colour-blue">Get real-time feedback from your website visitors with targeted surveys. Trigger them to appear based on the pages visited.<br></p></div></div><div id="w-node-b301e77a-835f-77df-bdab-597671dd104e-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><h4>Offline</h4></div><div class="feature-item_body"><p class="text-size-regular text-colour-blue">Extend the reach of your surveys by collecting data at the point of experience. Save feedback ready to download when you’re connected.<br></p></div></div><div id="w-node-b301e77a-835f-77df-bdab-597671dd1058-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><h4>Popups</h4></div><div class="feature-item_body"><p class="text-size-regular text-colour-blue">Capture information about your business from web site visitors. Use relevant triggers to get opinion directly from the people that matter.<strong><br></strong></p></div></div><div id="w-node-b301e77a-835f-77df-bdab-597671dd1064-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><h4>Kiosk</h4></div><div class="feature-item_body"><p class="text-size-regular text-colour-blue">Collect in-the-moment feedback from any location. Gather honest consumer insight at the point of experience, when it matters most.<strong><br></strong></p></div></div><div id="w-node-b301e77a-835f-77df-bdab-597671dd1070-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><h4>Mobile</h4></div><div class="feature-item_body"><p class="text-size-regular text-colour-blue">All surveys created with SmartSurvey software are mobile responsive. Catch people on the move and capture information when it matters.<strong><br></strong></p></div></div><div id="w-node-b301e77a-835f-77df-bdab-597671dd107c-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><h4>Telephone surveys</h4></div><div class="feature-item_body"><p class="text-size-regular text-colour-blue">Generate unique survey links to get answers on your customer’s behalf. Merge results with data gathered elsewhere to build the full picture.<strong><br></strong></p></div></div><div id="w-node-b301e77a-835f-77df-bdab-597671dd1088-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><h4>SMS invitation</h4></div><div class="feature-item_body"><p class="text-size-regular text-colour-blue">Send your survey by SMS and target users on the move. Reach your audience anywhere, at anytime and capture feedback instantly.<strong><br></strong></p></div></div><div id="w-node-b301e77a-835f-77df-bdab-597671dd1094-f7685c67" class="feature-item"><div class="feature-item_head"><div class="fa-icon-container_small"><div class="fa-text"></div></div><h4>Social media</h4></div><div class="feature-item_body"><p class="text-size-regular text-colour-blue">Engage with like-minded people and collect their feedback. Share surveys directly onto any social media platform and gather opinion fast.<strong><br></strong></p></div></div></div></div></div><div class="background-colour-navy-dotted"><div class="padding-huge text-align-center text-colour-white"><div class="container-small position-relative"><h2>Find out how we can help transform your business<br></h2><div class="spacer-large"></div><a href="/contact" class="button is-green w-button">Contact Us</a></div></div></div><div class="padding-huge background-colour-light-orange"><div class="container-medium"><div class="max-width-xlarge align-center text-align-center"><h2>Discover why companies of all sizes use SmartSurvey</h2><div class="spacer-large"></div><div class="text-colour-blue text-size-large">Read our case studies to find out how we help our clients find solutions, make smart decisions and improve performance to grow their business.<br></div><div class="spacer-huge"></div></div><div class="w-dyn-list"><div role="list" class="grid_case-studies is-4col w-dyn-items"><div role="listitem" class="w-dyn-item"><div class="case-study-card-3"><div class="spacer-small"></div><div class="case-study-logo-wrapper text-align-center"><img src="https://cdn.prod.website-files.com/64022de562115a8189fe542a/641ad5e9e914e26bec33bf05_logo-uswitch.png" loading="lazy" alt="uSwitch" class="case-study-image"></div><div class="spacer-large"></div><h3 class="listing-case-study-title">uSwitch</h3><div class="spacer-small"></div><div>Find out how this price comparison and switching website used SmartSurvey to implement a survey into their webchat service.</div><div class="spacer-small"></div><a href="/case-studies/uswitch" class="green-link text-size-medium">Learn more</a></div></div><div role="listitem" class="w-dyn-item"><div class="case-study-card-3"><div class="spacer-small"></div><div class="case-study-logo-wrapper text-align-center"><img src="https://cdn.prod.website-files.com/64022de562115a8189fe542a/66c60cbdce8ebfdd4efbafb1_swedish-flatpack.png" loading="lazy" alt="Iconic Swedish Flat-pack Furniture Giant" class="case-study-image"></div><div class="spacer-large"></div><h3 class="listing-case-study-title">Iconic Swedish Flat-pack Furniture Giant</h3><div class="spacer-small"></div><div>How SmartSurvey increased response rates and long-term customer satisfaction by delivering survey invitations via SMS. </div><div class="spacer-small"></div><a href="/case-studies/flat-pack-furniture-giant" class="green-link text-size-medium">Learn more</a></div></div><div role="listitem" class="w-dyn-item"><div class="case-study-card-3"><div class="spacer-small"></div><div class="case-study-logo-wrapper text-align-center"><img src="https://cdn.prod.website-files.com/64022de562115a8189fe542a/64185408dbf16f38861c80a2_640e15c1aa58d307e260d059_alton-towers-logo.png" loading="lazy" alt="Alton Towers" class="case-study-image"></div><div class="spacer-large"></div><h3 class="listing-case-study-title">Alton Towers</h3><div class="spacer-small"></div><div>Delighting visitors by using customer surveys to find out what will make them smile (or scream).</div><div class="spacer-small"></div><a href="/case-studies/alton-towers" class="green-link text-size-medium">Learn more</a></div></div><div role="listitem" class="w-dyn-item"><div class="case-study-card-3"><div class="spacer-small"></div><div class="case-study-logo-wrapper text-align-center"><img src="https://cdn.prod.website-files.com/64022de562115a8189fe542a/641ad370db871f81cbe24f65_correct-contract-services.png" loading="lazy" alt="Correct Contract Services" class="case-study-image"></div><div class="spacer-large"></div><h3 class="listing-case-study-title">Correct Contract Services</h3><div class="spacer-small"></div><div>Correct Contract Services used SmartSurvey to manage their client satisfaction surveys and improved the capture, handling and reporting of customer 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class="text-weight-semibold text-colour-black">Survey uses</h5></div><div class="footer-links-block_body"><a href="/customer-surveys" class="text-size-small is-footer-link text-weight-semibold text-colour-black">Customer Surveys</a><a href="/customer-surveys/experience" class="text-size-small is-footer-link">CX Surveys</a><a href="/customer-surveys/effort" class="text-size-small is-footer-link">Customer Effort Score</a><a href="/customer-surveys/voice-of-customer" class="text-size-small is-footer-link">Voice of the Customer</a><a href="/customer-satisfaction-survey" class="text-size-small is-footer-link">Customer Satisfaction Survey</a></div></div><div class="footer_col"><div class="footer-links-block_body"><a href="/employee-surveys" class="text-size-small is-footer-link text-weight-semibold text-colour-black">HR Surveys</a><a href="/employee-surveys/recruitment" class="text-size-small is-footer-link">Recruitment Surveys</a><a href="/employee-surveys/training" class="text-size-small is-footer-link">Training Surveys</a><a href="/employee-surveys/exit-interviews" class="text-size-small is-footer-link">Exit Interview Surveys</a></div></div><div class="footer_col"><div class="footer-links-block_body"><a href="/market-research-surveys" class="text-size-small is-footer-link text-weight-semibold text-colour-black">Market Research Surveys</a><a href="/market-research-surveys/brand" class="text-size-small is-footer-link">Brand Surveys</a><a href="/market-research-surveys/product" class="text-size-small is-footer-link">Product Surveys</a><a id="w-node-_605af93d-d59b-78bf-f199-dce5a25d16b6-b019ffc1" href="/market-research-surveys/promotion" class="text-size-small is-footer-link">Promotion Surveys</a><a id="w-node-_605af93d-d59b-78bf-f199-dce5a25d16b2-b019ffc1" href="/market-research-surveys/audience" class="text-size-small is-footer-link">Consumer Audience Surveys</a></div></div><div class="footer_col"><div class="footer-links-block_body"><a href="/education-surveys" class="text-size-small is-footer-link text-weight-semibold text-colour-black">Education Surveys</a><a href="/education-surveys/school" class="text-size-small is-footer-link">School Surveys</a><a id="w-node-_0b2440d5-2422-3693-001b-95aab3126f45-b019ffc1" href="/education-surveys/academic-research" class="text-size-small is-footer-link">Academic Research</a><a id="w-node-_7656a93e-dc17-bdcc-65ab-5c252df74f45-b019ffc1" href="/education-surveys/dissertation" class="text-size-small is-footer-link">Dissertation Surveys</a></div></div><div class="footer_col"><div class="footer-links-block_body"><div id="w-node-_943c8d72-f731-70bb-665d-a658afeaf041-b019ffc1" class="text-size-small is-footer-link text-weight-semibold text-colour-black">Other Sectors</div><a href="/healthcare-surveys" class="text-size-small is-footer-link">Healthcare Surveys</a><a id="w-node-_943c8d72-f731-70bb-665d-a658afeaf045-b019ffc1" href="/non-profit-surveys" class="text-size-small is-footer-link">Non-profit & Charity</a><a href="/public-sector-and-government-surveys" class="text-size-small is-footer-link">Government</a><a href="/hospitality-surveys" class="text-size-small is-footer-link">Hospitality & Travel</a><a href="/hospitality-surveys/event" class="text-size-small is-footer-link">Event Surveys</a><a href="/employee-surveys" class="text-size-small is-footer-link">Employee Surveys</a></div></div></div><div class="footer-links-multi"><div class="footer_col"><div class="footer-title"><h5 class="text-weight-semibold text-colour-black">Solutions</h5></div><div class="footer-links-block_body"><a href="/solutions/customer-experience" class="text-size-small is-footer-link">Customer Experience</a><a href="/solutions/employee-engagement" class="text-size-small is-footer-link">Employee Engagement</a><a href="/services/consumer-panels" class="text-size-small is-footer-link">Consumer Panels</a><a href="/services/managed-service" class="text-size-small is-footer-link">Managed Services</a><a href="/employee-surveys/360-feedback" class="text-size-small is-footer-link">360 Surveys</a></div></div><div class="footer_col"><div class="footer-title"><h5 class="text-weight-semibold text-colour-black">Survey Distribution</h5></div><div class="footer-links-block_body"><a href="/survey-types/online-surveys" class="text-size-small is-footer-link">Online Surveys</a><a href="/survey-types/offline-surveys" class="text-size-small is-footer-link">Offline Surveys</a><a href="/survey-types/mobile-surveys" class="text-size-small is-footer-link">Mobile Surveys</a><a href="/survey-types/email-surveys" class="text-size-small is-footer-link">Email Surveys</a></div></div><div class="footer_col"><div class="footer-title"><h5 class="text-weight-semibold text-colour-black">Survey Templates</h5></div><div class="footer-links-block_body"><a href="/templates/surveys/customer" class="text-size-small is-footer-link">Customer Survey Templates</a><a href="/templates/surveys/employee" class="text-size-small is-footer-link">Employee Survey Templates</a><a href="/templates/surveys/hospitality" class="text-size-small is-footer-link">Hospitality Survey Templates</a><a href="/templates/surveys/events" class="text-size-small is-footer-link">Event Survey Templates</a><a href="/templates/surveys/healthcare" class="text-size-small is-footer-link">Healthcare Survey Templates</a><a href="/templates/surveys/education" class="text-size-small is-footer-link">Education Survey Templates</a><a href="/templates/surveys/not-for-profit" class="text-size-small is-footer-link">Not-for-profit Survey Templates</a><a href="/templates/surveys" class="text-size-small is-footer-link">All Survey Templates</a></div></div><div class="footer_col"><div class="footer-title"><h5 class="text-weight-semibold text-colour-black">RESOURCES</h5></div><div class="footer-links-block_body"><a href="https://help.smartsurvey.co.uk/" target="_blank" class="text-size-small is-footer-link">Help Guides</a><a href="/case-studies" 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is-footer-link">Alchemer Alternative</a><a href="/comparison/snap-surveys-alternative" class="text-size-small is-footer-link">Snap Surveys Alternative</a><a href="/comparison/google-forms-alternative" class="text-size-small is-footer-link">Google Forms Alternative</a><a href="/comparison/questionpro-alternative" class="text-size-small is-footer-link">QuestionPro Alternative</a><a id="w-node-bb55a928-2637-cadf-510c-4193e2e5fdf8-b019ffc1" href="/comparison/microsoft-forms-alternative" class="text-size-small is-footer-link">Microsoft Forms Alternative</a><a id="w-node-_80085be3-a625-c59c-b51f-acc5820cf0d2-b019ffc1" href="/comparison/gov-forms-alternative" class="text-size-small is-footer-link">GOV.UK Forms Alternative</a></div></div><div class="footer_col"><div class="footer-title"><h5 class="text-weight-semibold text-colour-black">Useful Links</h5></div><div class="footer-links-block_body"><a href="/survey-software" class="text-size-small is-footer-link">Survey Software</a><a href="/free-online-surveys" class="text-size-small is-footer-link">Free Survey Maker</a><a href="/free-online-polls" class="text-size-small is-footer-link">Free Poll Maker</a><a href="/questionnaire-maker/design" class="text-size-small is-footer-link">Questionnaire Design</a><a href="/questionnaire-maker/templates" class="text-size-small is-footer-link">Questionnaire Templates</a><a href="/solutions/online-forms" class="text-size-small is-footer-link">Online Forms</a><a href="/survey-tools/online-questionnaire" class="text-size-small is-footer-link">Online Questionnaires</a></div></div><div class="footer_col"><div class="footer-title"><h5 class="text-weight-semibold text-colour-black">ARTICLES</h5></div><div class="footer-links-block_body"><a href="/articles/10-advantages-of-online-surveys" class="text-size-small is-footer-link">Advantages of Online Surveys</a><a href="/articles/primary-research-methods" class="text-size-small is-footer-link">Primary Research Methods</a><a href="/articles/calculate-sample-size" class="text-size-small is-footer-link">Calculating Sample Size</a><a href="/articles/survey-vs-questionnaire" class="text-size-small is-footer-link">Survey vs Questionnaire</a><a href="/articles/6-steps-to-conducting-an-online-survey" class="text-size-small is-footer-link">Conducting An Online Survey</a><a href="/articles/10-tips-for-designing-an-effective-online-survey" class="text-size-small is-footer-link">Tips For Designing Surveys</a><a href="/articles/using-the-employee-attitude-survey" class="text-size-small is-footer-link">Employee Attitude Survey</a><a id="w-node-_06b1bee5-62a6-aad8-4e64-c3c5f44677dc-b019ffc1" href="/customer-experience-management" class="text-size-small is-footer-link">Customer Experience Management</a></div></div></div></div></div><div class="lower_footer-block"><div class="text-size-small text-colour-blue">Copyright © 2024 SmartSurvey™. 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