Automate

<!DOCTYPE html> <html lang="en"> <head><meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta http-equiv="X-UA-Compatible" content="ie=edge"> <title>Automate</title> <meta name="description" content=""> <link rel="canonical" href="https://text.com/success/automate/"> <link rel="next" href="/success/automate/2/"> <script type="application/ld+json"> { "@context": "https://schema.org", "@graph": [{"@context":"https://schema.org","@type":"Corporation","brand":"Success by Text","name":"Text","sameAs":["https://www.linkedin.com/showcase/success-by-livechat/","https://www.youtube.com/channel/UCVBKToMYvBpZybYlJQEnHOA"],"url":"https://text.com/success/"}] } </script> <link rel="icon" href="/success/favicon.png"> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Automate" /> <meta property="og:description" content="" /> <meta property="og:url" 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alt="Success by LiveChat Logo"> </a> </div> <div class="u-border-b u-border-gray-900 u-pt-lg u-pb-sm u-pl-md u-pr-sm"> <ul class="success-nav__categories u-p-0 u-m-0"><li class="u-mb-sm"><a href="/success/grow/" class=" u-text-p6-bold">Grow</a></li><li class="u-mb-sm"><a href="/success/learn/" class=" u-text-p6-bold">Learn</a></li><li class="u-mb-sm"><a href="/success/automate/" class="v--current u-text-p6-bold">Automate</a></li></ul> </div><div class="b--u-py-2 u-border-b u-border-gray-900 u-text-center b--u-px-1.5"> <a href="https://accounts.livechat.com/select-trial/?source_id=sidebar_cta&source_type=website&source_url=text.com%2Fsuccess%2Fautomate%2F" class="c-btn v--dark u-w-full" data-controller="track" data-track-category="Interactions" data-track-action="Link click" data-track-label="Product marketing sidebar CTA" data-action="track#send" style="padding: 0.5rem 0.625rem; font-size: 14px" >Try Text products</a> </div> <div class="u-mt-md"> <h5 class="u-text-p8 u-text-center u-text-gray-400">Discover <b>text|</b> products</h5> <ul class="u-flex u-flex-wrap u-justify-center u-p-0 u-px-lg u-m-0" style="list-style: none"> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="LiveChat - Connect with Customers" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.livechat.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252Fautomate%252F" target="_blank" class="u-text-gray-700" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on LiveChat" data-action="track#send"> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#fe5100" d="M21.316 9.664a76.785 76.785 0 00-10.615 0 1.393 1.393 0 00-1.308 1.265c-.172 2.142-.195 5.35-.037 7.49.052.707.673 1.314 1.512 1.314H13.5v3.246l-2.627-.002c-2.409 0-4.571-1.785-4.758-4.318-.17-2.307-.147-5.682.039-7.99.186-2.313 2.045-4.084 4.314-4.247a80.032 80.032 0 0111.08 0c2.27.163 4.13 1.934 4.315 4.247.186 2.308.177 5.683.007 7.99-.187 2.533-2.344 4.326-4.753 4.326l-2.6-.002-5.017 3.246v-3.25l5.018-3.246h2.6c.839 0 1.46-.607 1.511-1.313.158-2.14.167-5.349-.005-7.49a1.393 1.393 0 00-1.308-1.266z"/> </svg> </i> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#ABABB1" d="M21.316 9.664a76.785 76.785 0 00-10.615 0 1.393 1.393 0 00-1.308 1.265c-.172 2.142-.195 5.35-.037 7.49.052.707.673 1.314 1.512 1.314H13.5v3.246l-2.627-.002c-2.409 0-4.571-1.785-4.758-4.318-.17-2.307-.147-5.682.039-7.99.186-2.313 2.045-4.084 4.314-4.247a80.032 80.032 0 0111.08 0c2.27.163 4.13 1.934 4.315 4.247.186 2.308.177 5.683.007 7.99-.187 2.533-2.344 4.326-4.753 4.326l-2.6-.002-5.017 3.246v-3.25l5.018-3.246h2.6c.839 0 1.46-.607 1.511-1.313.158-2.14.167-5.349-.005-7.49a1.393 1.393 0 00-1.308-1.266z"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="ChatBot - Automate customer service with AI" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.chatbot.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252Fautomate%252F" target="_blank" class="u-text-gray-700" data-controller="track" data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on ChatBot" data-action="track#send"> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#06f" d="M12.018 13.595c-.351-.15-.768.105-.768.487v1.957c0 .272.147.522.393.638.749.352 2.476 1.053 4.356 1.053 1.881 0 3.608-.7 4.357-1.053a.696.696 0 00.393-.637v-1.958c0-.382-.417-.637-.768-.487-.867.369-2.367.885-3.982.885-1.614 0-3.114-.516-3.981-.885z"/> <path fill="#06f" fill-rule="evenodd" d="M10.873 22.977l2.627.002v3.25l5.018-3.246 2.599.002c2.409 0 4.566-1.793 4.753-4.326.17-2.307.178-5.682-.007-7.99-.186-2.313-2.045-4.084-4.314-4.247a80.032 80.032 0 00-11.08 0c-2.27.163-4.13 1.934-4.315 4.247-.186 2.308-.21 5.683-.04 7.99.188 2.533 2.35 4.318 4.76 4.318zm-.172-13.313a76.785 76.785 0 0110.615 0 1.393 1.393 0 011.308 1.265c.172 2.142.163 5.35.005 7.49-.052.707-.672 1.314-1.512 1.314h-2.6L13.5 22.979v-3.246h-2.632c-.84 0-1.46-.607-1.512-1.313-.158-2.14-.135-5.349.037-7.49a1.393 1.393 0 011.308-1.266z" clip-rule="evenodd"/> </svg> </i> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#ABABB1" d="M12.018 13.595c-.351-.15-.768.105-.768.487v1.957c0 .272.147.522.393.638.749.352 2.476 1.053 4.356 1.053 1.881 0 3.608-.7 4.357-1.053a.696.696 0 00.393-.637v-1.958c0-.382-.417-.637-.768-.487-.867.369-2.367.885-3.982.885-1.614 0-3.114-.516-3.981-.885z"/> <path fill="#ABABB1" fill-rule="evenodd" d="M10.873 22.977l2.627.002v3.25l5.018-3.246 2.599.002c2.409 0 4.566-1.793 4.753-4.326.17-2.307.178-5.682-.007-7.99-.186-2.313-2.045-4.084-4.314-4.247a80.032 80.032 0 00-11.08 0c-2.27.163-4.13 1.934-4.315 4.247-.186 2.308-.21 5.683-.04 7.99.188 2.533 2.35 4.318 4.76 4.318zm-.172-13.313a76.785 76.785 0 0110.615 0 1.393 1.393 0 011.308 1.265c.172 2.142.163 5.35.005 7.49-.052.707-.672 1.314-1.512 1.314h-2.6L13.5 22.979v-3.246h-2.632c-.84 0-1.46-.607-1.512-1.313-.158-2.14-.135-5.349.037-7.49a1.393 1.393 0 011.308-1.266z" clip-rule="evenodd"/> </svg> </i> </a> </li> <li class="hover:u-bg-gray-900 u-rounded-sm" data-controller="tooltip" data-tooltip="HelpDesk - Support customers with tickets" data-tooltip-placement="bottom" style="line-height: 0;"> <a href="https://www.helpdesk.com/?utm_source=success&utm_medium=referral&utm_campaign=productnavsection&source_url=text.com%252Fsuccess%252Fautomate%252F" target="_blank" class="u-text-gray-700" data-controller="track" data-track-category="Product Nav 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data-track-category="Product Nav Section" data-track-action="Link Click" data-track-label="Clicked on KnowledgeBase" data-action="track#send"> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#9146ff" d="M25.918 10.25h-3.2V7c-2.875 0-5.3 1.9-6.725 3.325C14.568 8.9 12.193 7 9.318 7v3.25h-3.25c-.1 2.525-.1 7.276.075 9.3.2 2.326 2.05 4.076 4.325 4.25 1.775.126 3.675.2 5.55.2s3.775-.05 5.55-.2c2.275-.174 4.125-1.924 4.325-4.25.125-2.024.15-6.775.025-9.3zm-3.3 9.026c-.05.675-.6 1.225-1.3 1.275a73.81 73.81 0 01-5.325.175c-1.8 0-3.6-.05-5.325-.175-.725-.05-1.25-.6-1.3-1.275-.15-1.9-.175-6.676-.05-9.026 2.325.025 4.65 2.525 5.35 3.5l1.325 1.825 1.325-1.825c.7-.975 3.075-3.475 5.4-3.5.1 2.35.05 7.125-.1 9.026z"/> </svg> </i> <i style="width: 32px;"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 32 32"> <path fill="#ABABB1" d="M25.918 10.25h-3.2V7c-2.875 0-5.3 1.9-6.725 3.325C14.568 8.9 12.193 7 9.318 7v3.25h-3.25c-.1 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But both you and I know the truth: Even when we’re drowning in data, most of it is unusable... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/aleskandra-tadrzak-avatar-gradient_17606635695618655960_hu4e0636845c9df76c57ecd2d05dcf1827_0_96x96_fill_box_center_3.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Aleksandra Tadrzak</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">9 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Mar 29, 2024</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_380x380_fill_q75_box_smart1.jpg, /success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_760x760_fill_q75_box_smart1.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_600x600_fill_q75_box_smart1.jpg, /success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_1200x1200_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_1000x320_fill_q75_box_smart1.jpg, /success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_2000x640_fill_q75_box_smart1.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_768x200_fill_q75_box_smart1.jpg, /success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_1536x640_fill_q75_box_smart1.jpg 2x"> <img src="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_380x380_fill_q75_box_smart1.jpg" srcset="/success/72966_2302123524102452894_hu1146689a75fda832771320aaf133e4fc_0_760x760_fill_q75_box_smart1.jpg 2x" alt="Customer Self-Service Portals: Empowering People with Knowledge and Resources" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/customer-self-service-portals/" class="category-list-item__a u-block hover-text-gradient--blue">Customer Self-Service Portals: Empowering People with Knowledge and Resources</a></h2> <p class="u-text-p6">Modern customers are tech-savvy, informed, and self-sufficient. They prefer to find solutions on their own time, using self-service options, before contacting support agents. Therefore, they expect quick and straightforward answers that do not require long phone calls or waiting... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/aleskandra-tadrzak-avatar-gradient_17606635695618655960_hu4e0636845c9df76c57ecd2d05dcf1827_0_96x96_fill_box_center_3.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Aleksandra Tadrzak</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">9 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Mar 6, 2024</span> </div> </div> </div> </div> </article> <div class="md:u-flex u-items-center u-rounded u-bg-accent u-Pt-md md:u-Pt-sm u-Pl-sm md:u-Pl-lg u-My-md"> <div class="u-basis-6 u-Pb-sm u-Pr-sm md:u-pr-0"> <h3 class="u-text-p3 u-mb-md">Connect with customers</h3> <p>LiveChat is a complete customer service platform that delights your customers and fuels your sales</p> <form action="https://accounts.livechat.com/signup" class="sm:u-flex" method="GET" data-controller="signup" data-action="signup#submit"> <input type="email" class="u-text-p8 success-subscribe__input v--right u-basis-8 u-mb-sm sm:u-mb-0 u-mr-sm" placeholder="Enter your email" required> <input type="hidden" name="source_id" value="footer_form"> <input type="hidden" name="source_url" value="https://text.com/success/customer-self-service-portals/"> <input type="hidden" name="source_type" value="website"> <button type="submit" class="c-btn v--signup u-w-full u-basis-4" placeholder="enter email">Sign up free</button> </form> </div> <div class="u-basis-6 md:u-Pl-md u-Mt-sm md:u-mt-0 u-self-end"> <img src="/success/sign-up-2.png" alt="" /> </div> </div><article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_380x380_fill_q75_box_smart1.jpg, /success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_760x760_fill_q75_box_smart1.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_600x600_fill_q75_box_smart1.jpg, /success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_1200x1200_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_1000x320_fill_q75_box_smart1.jpg, /success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_2000x640_fill_q75_box_smart1.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_768x200_fill_q75_box_smart1.jpg, /success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_1536x640_fill_q75_box_smart1.jpg 2x"> <img src="/success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_380x380_fill_q75_box_smart1.jpg" srcset="/success/17725_16768559090377334880_hubf047af26e73ca6f894f3c5da949d260_0_760x760_fill_q75_box_smart1.jpg 2x" alt="Optimizing Automated Workflows for Efficiency and Customer Satisfaction" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/optimizing-automated-workflows/" class="category-list-item__a u-block hover-text-gradient--blue">Optimizing Automated Workflows for Efficiency and Customer Satisfaction</a></h2> <p class="u-text-p6">Customer service is the single most important element of your company’s public perception. You can boast the best product in the market and lightning-fast delivery times, but if customers are unhappy after interacting with your company, then it’s all for nothing. That’s why... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/aleskandra-tadrzak-avatar-gradient_17606635695618655960_hu4e0636845c9df76c57ecd2d05dcf1827_0_96x96_fill_box_center_3.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Aleksandra Tadrzak</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">9 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Feb 13, 2024</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/_hu99d568b091745ed09e50218d44359c4e_0_513778a73faf1eb8ca688902aba8d84a.jpg, /success/_hu99d568b091745ed09e50218d44359c4e_0_c6c9c411a3923e8022d4d9c3fc4bf1da.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/_hu99d568b091745ed09e50218d44359c4e_0_29d542e56d82edb0f75741c8d65024cb.jpg, /success/_hu99d568b091745ed09e50218d44359c4e_0_9da956ce58d91fdf6008296d3bb6e4cc.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/_hu99d568b091745ed09e50218d44359c4e_0_0dbc390e17c0f91a3f6051bf684c09e9.jpg, /success/_hu99d568b091745ed09e50218d44359c4e_0_555763b72a077727195da38a89845f9a.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/_hu99d568b091745ed09e50218d44359c4e_0_3bc40db7e8859a38ecea45e1d7972445.jpg, /success/_hu99d568b091745ed09e50218d44359c4e_0_acd1367a0a4b1395b4b52882b4c08732.jpg 2x"> <img src="/success/_hu99d568b091745ed09e50218d44359c4e_0_513778a73faf1eb8ca688902aba8d84a.jpg" srcset="/success/_hu99d568b091745ed09e50218d44359c4e_0_c6c9c411a3923e8022d4d9c3fc4bf1da.jpg 2x" alt="Creating Dynamic Visual Content with Text-to-Video Tools" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/dynamic-visual-content-with-text-to-video-tools/" class="category-list-item__a u-block hover-text-gradient--blue">Creating Dynamic Visual Content with Text-to-Video Tools</a></h2> <p class="u-text-p6">Our eyes are always wide open. It’s not a clever quip but a fact. Last year’s data shows we watch videos for 17 hours every week! This insatiable appetite for videos is every marketer and content creator’s dream come true — an incredible opportunity that can be capitalized on in... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/aleskandra-tadrzak-avatar-gradient_17606635695618655960_hu4e0636845c9df76c57ecd2d05dcf1827_0_96x96_fill_box_center_3.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Aleksandra Tadrzak</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">8 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Feb 7, 2024</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_380x380_fill_q75_box_smart1.jpg, /success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_760x760_fill_q75_box_smart1.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_600x600_fill_q75_box_smart1.jpg, /success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_1200x1200_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_1000x320_fill_q75_box_smart1.jpg, /success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_2000x640_fill_q75_box_smart1.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_768x200_fill_q75_box_smart1.jpg, /success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_1536x640_fill_q75_box_smart1.jpg 2x"> <img src="/success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_380x380_fill_q75_box_smart1.jpg" srcset="/success/17504_15120696989910815043_hu96f50689f1302416aec5aec5a045ffe8_0_760x760_fill_q75_box_smart1.jpg 2x" alt="Automating Customer Service Tickets: Streamlining Issue Resolution with Ticketing Systems" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/automating-customer-service-tickets/" class="category-list-item__a u-block hover-text-gradient--blue">Automating Customer Service Tickets: Streamlining Issue Resolution with Ticketing Systems</a></h2> <p class="u-text-p6">What would you do if the medium rare steak you ordered at a fancy restaurant came out looking like Gordon Ramsay’s worst nightmare on a plate? You could return it, ask for a replacement, or have the restaurant waive the bill. The restaurant has to make it up to you. After all,... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/aleskandra-tadrzak-avatar-gradient_17606635695618655960_hu4e0636845c9df76c57ecd2d05dcf1827_0_96x96_fill_box_center_3.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Aleksandra Tadrzak</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">7 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Jan 24, 2024</span> </div> </div> </div> </div> </article> <div class="u-pl-lg sm:u-pl-sm u-pr-lg sm:u-Pr-md md:u-Px-md xl:u-Px-lg u-bg-white u-rounded-sm sm:u-flex"> <img src="/success/subscribe-4.svg" class="u-hidden sm:u-block md:u-hidden u-basis-3 u-self-end u-maxw-2" alt=""> <div class="md:u-flex u-basis-9 md:u-basis-12 sm:u-Pl-md md:u-pl-0"> <div class="u-basis-6 u-Pt-md md:u-Pb-md u-Pr-sm"> <h3 class="u-text-p4">Stay updated</h3> <p class="u-mb-0">Get monthly insights hand-picked by our editorial team. Act on it.</p> </div> <img src="/success/subscribe-2.svg" class="u-hidden md:u-block u-basis-3 lg:u-basis-3 xl:u-basis-2 u-self-end u-maxw-2" alt=""> <form action="https://livechatinc.us2.list-manage.com/subscribe/post" method="POST" target="_blank" class="xl:u-flex u-basis-7 u-pt-lg md:u-Pt-md u-Pb-md u-items-center md:u-Pl-md" data-controller="track" data-track-category="Success" data-track-action="Newsletter subscription" data-track-label="Category page" data-action="track#send" > <input type="hidden" name="u" value="9c5eb54aa9b2efe23531b3e09"> <input type="hidden" name="id" value="68e71cd045"> <input type="email" autocapitalize="off" autocorrect="off" name="MERGE0" id="category-page-MERGE0" class="u-text-p8 success-subscribe__input success-subscribe__email v--right u-basis-8 u-mr-md u-mb-md xl:u-mb-0" placeholder="What's your email?"> <button type="submit" class="c-btn v--dark u-basis-4 u-w-full" placeholder="enter email">Subscribe</button> </form> </div> <img src="/success/subscribe-2.svg" class="sm:u-hidden u-maxw-2" alt=""> </div><article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_4aad42a4db52d776101b6b169a511ccf.jpg, /success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_862e155e3b61970a57e3291f74b71a3a.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_cb9eb0207ee477fff315abe5626003d9.jpg, /success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_8b7920259401f20fbc250805b3f90413.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_3e9065bf56e8ab97ae514193ce6373fd.jpg, /success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_97e0e0db957c624abe6629120fc4ed9f.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_9d6edd32af6adbd22fcf09a253b18b2e.jpg, /success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_3f24f420e949a5477ea5bfed7a58a2e0.jpg 2x"> <img src="/success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_4aad42a4db52d776101b6b169a511ccf.jpg" srcset="/success/_hu5232ba5d4f5a04a1ca45069cbf40a1bd_0_862e155e3b61970a57e3291f74b71a3a.jpg 2x" alt="How to Choose the Right Text Tools for Customer Service Automation in Text-based Channels" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/text-tools-for-customer-service-automation/" class="category-list-item__a u-block hover-text-gradient--blue">How to Choose the Right Text Tools for Customer Service Automation in Text-based Channels</a></h2> <p class="u-text-p6">Customer service software is crucial to improve customer experience. Everyone would agree that customers love personalized and immersive experiences while interacting with a brand. They want to feel loved and a major part of the brand. Hence, you need the best customer service... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/author-default-avatar.svg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Contributing Author</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">8 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Jan 17, 2024</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_380x380_fill_q75_box_smart1.jpg, /success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_760x760_fill_q75_box_smart1.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_600x600_fill_q75_box_smart1.jpg, /success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_1200x1200_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_1000x320_fill_q75_box_smart1.jpg, /success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_2000x640_fill_q75_box_smart1.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_768x200_fill_q75_box_smart1.jpg, /success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_1536x640_fill_q75_box_smart1.jpg 2x"> <img src="/success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_380x380_fill_q75_box_smart1.jpg" srcset="/success/person-using-ai-tool-job-%282%29_8469562611600425738_hu26d8eaa795750ce45a61b22dadfac2c8_0_760x760_fill_q75_box_smart1.jpg 2x" alt="Customer Service Automation: Enhancing Efficiency and Customer Experience" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/customer-service-automation/" class="category-list-item__a u-block hover-text-gradient--blue">Customer Service Automation: Enhancing Efficiency and Customer Experience</a></h2> <p class="u-text-p6">It’s a busy midweek morning, and you’re in a rush to get to work. You get into your car, try to start it, and nothing. In a fit of anxiety and frustration, you call the roadside assistance number, fully prepared to sit on hold and push buttons until you get to someone. Instead,... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/phil_forbes_avatar_5799154851278481041_hude7c10f046ef8d04e8726583e9a497a5_0_96x96_fill_q75_box_center.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><a href="/success/authors/phil-forbes/" class="u-text-p8 success-authors-info__a">Phil Forbes</a href="/success/authors/phil-forbes/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">16 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Jan 3, 2024</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_380x380_fill_q75_box_smart1.jpg, /success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_760x760_fill_q75_box_smart1.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_600x600_fill_q75_box_smart1.jpg, /success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_1200x1200_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_1000x320_fill_q75_box_smart1.jpg, /success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_2000x640_fill_q75_box_smart1.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_768x200_fill_q75_box_smart1.jpg, /success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_1536x640_fill_q75_box_smart1.jpg 2x"> <img src="/success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_380x380_fill_q75_box_smart1.jpg" srcset="/success/cubes-with-word-title-stand_8771209032163736596_hu72390fa61d27df8e2ecd37898d553522_0_760x760_fill_q75_box_smart1.jpg 2x" alt="Exploring the World of Text Generation: Revolutionizing Customer Service with Text Generators" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/exploring-text-generation/" class="category-list-item__a u-block hover-text-gradient--blue">Exploring the World of Text Generation: Revolutionizing Customer Service with Text Generators</a></h2> <p class="u-text-p6">Imagine a world without words for a second. Okay, make it three seconds so your imagination is stretched. Imagine the impossibilities in that scenario, and you'll agree that words are as powerful as they're remarkable. They are the very fabric of language that gets... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/author-default-avatar.svg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Contributing Author</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">8 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Dec 13, 2023</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_3e13eea2d0bfa89ea0d037a7c967e49d.jpg, /success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_c1e6c538e938567499f45763ea16c95a.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_2fcd63306230806d12cef4032baccf7d.jpg, /success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_6c02382105b9566487472eab2c0f6d03.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_7524cc0fd960f02a12c0a830368149cc.jpg, /success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_c376374bfdde03cfe6d13f91ffb5d98b.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_a45afb74e115b8f99aedbad9c9f63585.jpg, /success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_446eb5748b28e5639dcd6626fd045551.jpg 2x"> <img src="/success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_3e13eea2d0bfa89ea0d037a7c967e49d.jpg" srcset="/success/_hu4955d2cc1bac2ed91a14df709284dc0c_0_c1e6c538e938567499f45763ea16c95a.jpg 2x" alt="The Impact of NLP, Text Analytics, and Language Detection: Transforming Customer Interactions" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/impact-of-nlp-text-analytics-language-detection/" class="category-list-item__a u-block hover-text-gradient--blue">The Impact of NLP, Text Analytics, and Language Detection: Transforming Customer Interactions</a></h2> <p class="u-text-p6">Customers are constantly communicating. Whether it's a 5-star review about a recently purchased product or the harvested text from a customer support call, there is now a sea of data points, allowing businesses to better understand their customer base. But how exactly are... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/author-default-avatar.svg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><span class="u-text-p8 success-authors-info__a">Contributing Author</span></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">10 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Dec 5, 2023</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_15af5c884d769720bb6a99263da65906.jpg, /success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_b5e2db9bd41ef3fb8c2d140ce53ca01b.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_adfe7f1b1e4175019e2bdf283b8c0553.jpg, /success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_637f9eed948a95502f450b9a7a9dd77e.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_58399f66f5eee0facac5c92962d1873f.jpg, /success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_99069aabb5654ddc330a6cae6774ef58.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_e779f69107b3b843cc633e29a708c976.jpg, /success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_1afdbc375bbe2642596b8af3ad3dc49b.jpg 2x"> <img src="/success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_15af5c884d769720bb6a99263da65906.jpg" srcset="/success/_huaa00c8215f3ba9721e77c08e1e2e6aa5_0_b5e2db9bd41ef3fb8c2d140ce53ca01b.jpg 2x" alt="From Chaos to Clarity: Mastering Text Clustering" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/mastering-text-clustering/" class="category-list-item__a u-block hover-text-gradient--blue">From Chaos to Clarity: Mastering Text Clustering</a></h2> <p class="u-text-p6">Understanding customer feedback is crucial in the digital business environment, especially for e-commerce platforms. However, this feedback's vast and unstructured nature poses a significant challenge. Text clustering, a sophisticated data analysis technique, is crucial in... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/phil_forbes_avatar_5799154851278481041_hude7c10f046ef8d04e8726583e9a497a5_0_96x96_fill_q75_box_center.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><a href="/success/authors/phil-forbes/" class="u-text-p8 success-authors-info__a">Phil Forbes</a href="/success/authors/phil-forbes/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">16 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Nov 30, 2023</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_380x380_fill_q75_box_smart1.jpg, /success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_760x760_fill_q75_box_smart1.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_600x600_fill_q75_box_smart1.jpg, /success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_1200x1200_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_1000x320_fill_q75_box_smart1.jpg, /success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_2000x640_fill_q75_box_smart1.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_768x200_fill_q75_box_smart1.jpg, /success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_1536x640_fill_q75_box_smart1.jpg 2x"> <img src="/success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_380x380_fill_q75_box_smart1.jpg" srcset="/success/person-using-ai-tool-job-%281%29_3073453998235595440_hu0bedd1406520e1834dac8021a865d9e8_0_760x760_fill_q75_box_smart1.jpg 2x" alt="Emerging Automation Trends in Customer Service: An Insight" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/automation-trends-in-customer-service/" class="category-list-item__a u-block hover-text-gradient--blue">Emerging Automation Trends in Customer Service: An Insight</a></h2> <p class="u-text-p6">The state of affairs of customer service is undergoing a seismic shift. With technology at the helm, businesses are exploring new frontiers, ensuring they meet and exceed customer expectations. Grow sales with ChatBot Optimize your sales process. Leverage customer experience for... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/author-default-avatar.svg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><a href="/success/authors/alexander-huber/" class="u-text-p8 success-authors-info__a">Alexander Huber</a href="/success/authors/alexander-huber/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">11 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Nov 28, 2023</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/_hu0290eb31b784db9e70ade959dfa006ce_0_7e55a11ca06e566904e8795996ec0e2f.jpg, /success/_hu0290eb31b784db9e70ade959dfa006ce_0_d5862c033e5a7000229c287cd3a3891c.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/_hu0290eb31b784db9e70ade959dfa006ce_0_1707467cf9f4679a8be0b1e4d34baca4.jpg, /success/_hu0290eb31b784db9e70ade959dfa006ce_0_eeceb2a0a4c0cac62e977b48daf301eb.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/_hu0290eb31b784db9e70ade959dfa006ce_0_817c5a41c717a7a567597359ac1b3299.jpg, /success/_hu0290eb31b784db9e70ade959dfa006ce_0_ec0ab9ae6c44694983096cfb38fe272d.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/_hu0290eb31b784db9e70ade959dfa006ce_0_8728b9ed29bdaa3ffc8b86f9a8040605.jpg, /success/_hu0290eb31b784db9e70ade959dfa006ce_0_cb3fb66245c91d26bcd99989099a965e.jpg 2x"> <img src="/success/_hu0290eb31b784db9e70ade959dfa006ce_0_7e55a11ca06e566904e8795996ec0e2f.jpg" srcset="/success/_hu0290eb31b784db9e70ade959dfa006ce_0_d5862c033e5a7000229c287cd3a3891c.jpg 2x" alt="The Customer Self-Service Portal: Empowering People with IT" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/customer-self-service/" class="category-list-item__a u-block hover-text-gradient--blue">The Customer Self-Service Portal: Empowering People with IT</a></h2> <p class="u-text-p6">When we talk about self-service portals, we're diving into a world where convenience meets technology. Imagine a place where your customers can find answers, solve problems, and make decisions without needing to pick up the phone or wait in a queue. That's the essence... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/phil_forbes_avatar_5799154851278481041_hude7c10f046ef8d04e8726583e9a497a5_0_96x96_fill_q75_box_center.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><a href="/success/authors/phil-forbes/" class="u-text-p8 success-authors-info__a">Phil Forbes</a href="/success/authors/phil-forbes/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">13 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Nov 27, 2023</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_380x380_fill_q75_box_smart1.jpg, /success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_760x760_fill_q75_box_smart1.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_600x600_fill_q75_box_smart1.jpg, /success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_1200x1200_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_1000x320_fill_q75_box_smart1.jpg, /success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_2000x640_fill_q75_box_smart1.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_768x200_fill_q75_box_smart1.jpg, /success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_1536x640_fill_q75_box_smart1.jpg 2x"> <img src="/success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_380x380_fill_q75_box_smart1.jpg" srcset="/success/emotions-in-text_17186016036914564517_hucb75dd3b3993e48eeb672b516fe1652b_0_760x760_fill_q75_box_smart1.jpg 2x" alt="Opinion Mining: Understanding the Emotions in Text" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/opinion-mining-emotions-in-text/" class="category-list-item__a u-block hover-text-gradient--blue">Opinion Mining: Understanding the Emotions in Text</a></h2> <p class="u-text-p6">In the vast expanse of digital content, opinions are expressed in various forms and on countless topics. Understanding these sentiments can be invaluable for businesses, researchers, and policymakers alike for market research, product improvement and much more. This is where... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/olga-avatar_13464784961218068696_huba37d32c0c97ae172eab5acf8efc7eda_0_96x96_fill_box_center_3.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a">Olga Rogacka</a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">14 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Nov 16, 2023</span> </div> </div> </div> </div> </article> <article class="category-list-item v--article hover:u-shadow-2xl u-Mb-xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="/success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_380x380_fill_q75_box_smart1.jpg, /success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_760x760_fill_q75_box_smart1.jpg 2x" media="(min-width: 75rem)"> <source srcset="/success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_600x600_fill_q75_box_smart1.jpg, /success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_1200x1200_fill_q75_box_smart1.jpg 2x" media="(min-width: 64rem)"> <source srcset="/success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_1000x320_fill_q75_box_smart1.jpg, /success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_2000x640_fill_q75_box_smart1.jpg 2x" media="(min-width: 48rem)"> <source srcset="/success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_768x200_fill_q75_box_smart1.jpg, /success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_1536x640_fill_q75_box_smart1.jpg 2x"> <img src="/success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_380x380_fill_q75_box_smart1.jpg" srcset="/success/text-based-customer-support_339427561189924498_huddf5ad49e0d730c7210cbb7cb23b32d7_0_760x760_fill_q75_box_smart1.jpg 2x" alt="How to Implement Automated Text-Based Customer Support Effectively" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/automated-text-based-customer-support/" class="category-list-item__a u-block hover-text-gradient--blue">How to Implement Automated Text-Based Customer Support Effectively</a></h2> <p class="u-text-p6">Imagine you're running an e-commerce store. 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Now,... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="/success/phil_forbes_avatar_5799154851278481041_hude7c10f046ef8d04e8726583e9a497a5_0_96x96_fill_q75_box_center.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48" height="48"></span></div><a href="/success/authors/phil-forbes/" class="u-text-p8 success-authors-info__a">Phil Forbes</a href="/success/authors/phil-forbes/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span 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